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-- Misty H.

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-- Eloni T.

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-- Tom D.

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Recent Reviews from AutoNation Toyota Arapahoe

*MANIPULATIVE AND SHADY BUSINESS PRACTICES, WON’T FOLLOW THROUGH ON PROMISES, FAILURE TO MEET EXPECTATIONS* Our experience with Toyota Autonation Arapahoe was long, and painful. During the last week of October, we purchased a 2019 Highlander with a $3000 rebate special. We worked with Andrew Contin, who was fabulous the day of. He even got the dealer fee reduced. We signed docs to lock in the $3k rebate which expired 10/31, and told Andrew we’d have cash the first week of Nov. He said that was fine. We discussed the following: Adding a remote starter upgrade He told us he’d find the second FOB key The added bonus of 2 free tanks of gas after filling out a survey I told Andrew on 11/4 that I’d come with a check on 11/8 in the AM. He had 4 days to prepare. So on 11/8, I was underwhelmed when it took until noon for him to say he was ready and “sorry it’s late, our sales meeting ran over.” I guess there’s no way to make an appointment, instead you need to be flexible to their schedule. When I got there, I learned that: The rebate had dropped to $2500. The remote starter hadn’t been installed. The missing key FOB hadn’t been found. After spending 2.5+ hours at the dealership and wait for final docs (which were incorrect with the $3k rebate, something I had to point out), I was unimpressed that with 2+ weeks for him to prepare, it took so long. I didn’t have the energy (pregnant at the time) to argue in person about the late and long transaction, reduced rebate, missing FOB or uninstalled remote starter, so wrote the check and left. But this did not sit well. No one told us we’d miss the rebate if we didn’t PAY for the car in October. There was a lack of communication and failure to set expectations on Andrew’s side, which cost us $500. I also wondered why nothing was ready and I’d have to come back to get the starter + extra key. So, I emailed Andrew with my frustration. Bill Gallagher followed up via phone to apologize. He was helpful and had gotten permission to send a $500 check to resolve. Great, thank you Bill! I told him I was still waiting on other issues. He said Andrew would follow up. A week+ passed and after 2 follow ups with Bill (he told me he’d asked Andrew to call me), I still hadn’t heard from Andrew. Where was our extra key? And the remote starter? And minor, but I why did our pickup take 2.5 hours and nothing was ready? So, I was honest on the internal Toyota survey about our transaction with Andrew and gave him a poor review. Bill Gallagher called to ask why I’d given a poor rating. I told him I appreciated the $500 check, but I still hadn’t heard from Andrew and the outstanding issues hadn't been resolved. Since I was rating Andrew, I couldn’t in good conscious give a good rating. Enter manipulative GSM, Josh Frakes. Bill told me Josh was going to cancel the $500 check because I didn’t give a good survey rating! It became clear that they were BUYING my feedback! JOSH DID CANCEL THE $500 CHECK, and I NEVER heard back from Andrew! When I went to get the 2nd key FOB (another 2 hours out of my day), I spoke with Bill. He was friendly and apologized for Andrew still never getting in touch. I told him it wasn’t about the $500 but how this was handled. I said I’d be reviewing on Yelp, FB, Google, etc. He asked for one more chance. He wanted Josh Frakes to talk to me. I said I'd give him 2 days and then I’m writing reviews. Josh never called. He clearly doesn’t care about the customer, he's manipulative and then cancels checks if you don't comply. To summarize: Andrew Contin won't take responsibility and is incapable of handling problems. He can sell a car and then crawls under the covers and makes his boss deal with it. Bill Gallagher has been wonderful. He got stuck in the middle of a sh!t sandwich and handled it the best he could. Josh Frakes, who I never actually spoke with or met, is shady and engages in unethical practices at the expense of the customer. Thanks Bill for trying to give the car industry a better name, unfortunately your coworkers are perpetuating its terrible reputation.

Heidi Probably Jan 9, 2020

I have sent the following to April Foth, sales manager who I bought my 2016 Toyota Sequoia from and she talked to Ed Jones, used car manager who then called me and left a message. He said the brake pads where within tolerances for their inspection certification. The following email I had sent previously to April regarding our problems. I feel that AutoNation’s certification program is not worth the paper it’s written on. When a vehicle has brake issues it is a safety issue regardless of how much wear is on the pads. The fact that another Toyota dealership diagnosed the problems which cost me over 600 dollars to fix tells me they didn’t do a fair evaluation of this car’s braking system. That is careless and no reputable dealer would operate in such a manner. Dear April, Haven’t heard from you since we’ve talked last week. Just thought I would let you know what has been going on. After having Toyota in Dickinson finished the brake work which they said I needed to have done to get rid of the brake squeal, replacing front rotors which they said were poor quality and didn’t fit the pads installed, turning rear rotors and replacing rear pads and shims, I drove it 60 miles home to western North Dakota. The next day we drove it for about 10 miles and heard a grinding noise even when brakes weren’t applied. I felt the rotors, front were smooth but rear were still rough with grooves. We had to fly to Phoenix this week for my wife’s Dr. appointments at the Mayo Clinic. I called Dan Porter Motors (the Toyota dealer in Dickinson who did the work). I have an appointment to get it looked at next Monday when we get back. I am very disappointed in this entire purchase. We purchased this vehicle from a dealership which “claimed”they had done a 125 point certification check prior to selling the vehicle. We drove it the next day, after purchasing it, back to North Dakota. We probably applied the brakes 20 times on that 600 mile trip. Then pulling into our home town my wife said we have a brake squeal. The next day we drove it 60 miles to Dickinson to a Toyota dealership which diagnosed the problems on the attached bill. We had them fix it which included putting new rotors on the front as well as cutting rear rotors and replacing those pads. Included was a diagnostic charge of $87.50. We drove it home only to discover noise again from the brakes. I am assuming the next step will be replacing the rear rotors. My question is this. How can one Toyota dealership sell a vehicle with a 125 point inspection certifying the vehicle is safe and ready to be sold and then another Toyota dealer can look at the same vehicle and diagnose a set of front rotors which are glazed needing replacement after they were supposedly cut and renewed. They in addition said the rear rotors required that they be cut and new pads and shims installed in addition to pins that were dry so obviously not lubricated during your check, which you said were all satisfactory in your certification paperwork. This is especially frustrating since we purchased this vehicle with an extended warranty which should cover everything not covered in your certification check. I expect you to remedy this problem with communication with Dan Porter Toyota and between your dealershipsj solving this brake noise problem and reimbursing us for the cost of these repairs. We will have made two trips to Dickinson to get this fixed as well as our time and gas expense of 120 miles round trip. I do not feel that we are being unreasonable in expecting this after purchasing a $40,000. Vehicle from a Toyota dealership.

Michael Bostyan Dec 18, 2019

I wait for a while to see what TOYOTA customer relation will do for what we experienced recently from our brand new car purchase from AutoNation Dealership. I feel that I need to share my experience here for people who interested to buy a car specially brand new one. The sale part of process went well, and sale person tried to do all his best as much as possible to help and make the sale process goes smoothly, but the problems showed up after leaving dealership and contacting them for what we experienced. I have received different version of explanations for what happened for the battery (explained below) from different party at TOYOTA. On one Saturday of November 2019, I purchased a brand new 2019 4RUNNER. Upon driving the car, one day after the purchase, I discovered few issues with the vehicle: 1-Burning smell coming out from the vehicle. 2-I noticed there is a chip on front windshield. 3- Dealership missed to keep trunk mat in the vehicle. I scheduled an appointment with sale person on Monday (Dealerships are closed on Sunday In Colorado) and he wanted to postpone it by Wednesday. On Wednesday, before heading to dealership, surprisingly car failed to start. I called Toyota Road Service Assistance. They send someone to see what is wrong with the car. I was in Walmart parking lot for like more than an hour waiting for assistance. When the Toyota guy checked the car, he said something is wrong with battery and mentioned the battery had same issue before, as two battery caps were not covered, they are usually covered for factory new car leaving dealership. He said most probably this car experienced the same issue before leaving the Toyota dealership lot. Right after that, I picked up my 3-year-old kid from daycare and went to the dealership (Wednesday around 5-6pm). Sale person was aware of the situation as I called him when the car didn?t start for his recommendation. They looked into the car and said nothing wrong with battery (Three weeks later, I received another version of explanation from customer relation guy saying that this car was in showroom and they usually loosen the battery cable and maybe they forgot to tighten later on). So far, I have not received answer make myself satisfied why the same issue wouldn?t happen again. FYI, vehicle left the dealership with about 130 miles on Saturday and came back to dealership on Wednesday with about 220 miles on it. At the dealership, I was told the windshield won?t be repaired unless I provide them with the great customer service satisfaction surveying sent by Toyota. I felt they took repair/replacement of windshield as a hostage to receive a good surveying. However, three weeks later customer relation guy scheduled a repair for the windshield. This car supposed to be my wife?s primary car as we are a family of 4 (including 3-year old daughter and 3-month boy), we are very disappointed and shocked from what happened, and I find the situation very irritating. Our expectations from Toyota brand new car was beyond what happened to this car. New cars simply don?t do that. While I do understand that manufacturing errors do happen, still I can?t comprehend the fact that the car was not tested before handover. This is not the type of product I would have expected from a manufacturer of this size and reputation.

Amirpasha Peyvandi Dec 17, 2019

Ill start by saying I purchased my 2012 Toyota Sienna at this location so always bring it back to the dealer for any service. I made an appointment for the Sienna for 4 reasons: right front light flickering, car was slow to start regardless of weather/temperature, a very audible "groan" was heard anytime I put the car in reverse and, it was due for its "regular" service. The dealership had the car only a few hours and called us to tell us it was ready. We could not get to the dealership to pick up the car until 630 (believe they close at 7). I got in and started the car, but the delay was still noticeable. I tried to justify the slow start due to cold temperatures...but it was 47 degrees... I got to the first stoplight on Arapahoe Rd and noticed the right front light flickering just as it had done before. We did take the car home because we needed to secure two cars for my husband's job early the next morning, but I would have turned around and parked it back on the lot if that had been an option. Next morning I took the car in to a tire place to swap out my summer tires for winter tires. Yes it was slow to start but the "groan" was immediately audible. I guess I have to wonder what they actually did during the car's service appointment, but it appeared that they took the car, charged us some money, looked it over and gave it back. To be fair, when we called to discuss the obvious issues, the gentlemen offered to take the car in that day but again, we needed the capability of using two cars for work. We do have another appointment next week and Im hoping for "actual service." I'll add too that there is rarely a car dealership around that doesnt run the car through the car wash before giving it back. I dont necessarily expect it but the precedence has always been there. And no, they didnt wash the car. There should be a MUCH better service system in place. Extremely disappointed as this will mean a return trip. If something is worth doing, its worth doing right..... The questions below ask if I would recommend this dealer to a friend. I will hold off in saying "No" until next week's service.

T.C.M. Dec 4, 2019

The title is AVOID THIS PLACE AT ALL COST!!! I have been looking at vans for some time. I’ve done my research and learned that Toyota Siennas are the best AWD minivans since there are almost no AWD minivans. Though, I waited till my husband returned from deployment so that we could go look at them together. Fast forward, my husband comes home and does his thorough meticulous research and finds Auto Nation Toyota at 10531 E Arapahoe road, Centennial, CO has a few of these minivans. Happily, we head there and find our salesperson Matthew, who by the way was a wonderful individual to deal with while looked at 2 minivans. One of them was a 2017 Toyota Sienna and the other a 2016. They were both Limited Premium. We were delighted with the 2016 one and because it was getting late that evening, we decided to come back the next business day. My husband and I have EXCELLENT credit thus, it was no problem getting an approved loan through our military bank, USAA. We basically walked into the dealership with an approved loan check for them to fill in with the price that the minivan cost. At this time, Matthew introduced us to a finance person Roberto Rocha. We reported to Roberto that we had a check from our bank already ready to go. He instantly hesitated and told us he could not let us walk out of the dealer with the car that same day, even though; they would take our money, and required us to sign the loan and contract. My husband and I did not feel comfortable with a dealer having our money AND also keeping our car till “their paperwork was finished”. Therefore, we stated that was not going to be a deal then. Roberto however, directed us to his manager Pawel. Pawel was very respectful and understanding of our situation. He said the only way we could take the car was for us to get a hold of our bank and expedite the payment the same day. Diligently, my husband called USAA and went through the dealer’s loop holes to ensure they got their money funded that same day, which according to both; the bank and the dealer NEVER happens. But we made it happen. Their money was funded that same day!!! We encountered one bump on the road. Our bank did not want to finance the van for the listed price as it was higher than its value. This means that, Auto Nation Toyota was selling this van for a higher price than it should sell. However, we were willing to take it and my husband gave $2000 down so that the loan would stay lower. After 4 inconvenient long hours spent at this dealer, breast feeding and baby nap in public, just to ensure that they were set on their side, we were able to walk out with our minivan. Two days later our bank called and said that the loan had been funded for the original price the dealer was asking for. This means, not only did the dealer finance person Roberto ask for $2000 of our money, but they also received $2000 extra from the bank. This is a total of $4000 over the price of the car that was originally listed for. I believe we are all familiar with what falsification of documentation looks like. This is exactly how my bank stated it. We had signed a contract for a specific financed amount, however they still turned around and sent other documentation with a totally different financed amount we had not approved. Right away, we felt dishonored, lied to, betrayed, stolen from! My husband and I decided to return the car and end this. We did not trust this dealer anymore as they had stolen money from us and our bank. That morning, Ryland helped us with all the return paperwork. While sitting in his office, we called USAA and ensured Ryland received a fax from the bank so that they would fill it and return their money. Thursday, Friday, and Saturday went by. Monday now, my husband spends half of the morning, calling the dealer; asking for finance and anyone who can help us figure out where the return is in the process. No one had an answer for us. After being transferred several times, a female finance person answered and although she was able to hear my question by her response, after I brought up my concern, she started saying she could not hear me and hung up on me. We called 3 more times after this. Somehow, this finance female, still could not hear me. I tested my phone in another phone call and seemed to work just fine. Since we were being ignored, we drove there. Again, horrible customer service!!! We asked for their finance manager, but no one could find one. Stefan, a male finance person finally came and addressed our concern. But instead of inviting us to his office, our concerns were discussed in public, in front of every other customer in the dealer. Again, VERY UNPROFESIONAL!!!!! Stefan stated they had 14 days to refund the money back to the dealer and he had no idea where the money was in the process. Basically, we are still out without a car, struggling with work between my husband and I, with a baby, and liable for an auto loan that we DON’T EVEN HAVE A CAR for. We tried explaining this to Stefan, as the dealer asked us to ensure their money was funded prior to us taking their car out of their lot. We asked for the same courtesy; however, NO ONE seems to care there, NO ONE seems to offer great customer service. Thus, in the meantime, we are left with no car, an auto loan that is under our name, and with no answers from this dealer. It is very unfortunate that we cannot rely on these salespeople nor managers to help their customers, especially the ones that serve this country so that EVERYONE can sleep safe at night. Sincerely, Deimys and Josh Vigil

Deimys Vigil Dec 2, 2019

I recently purchased a Jeepn from AutoNation Toyota Arapaho. This would be the 4th vehicle I've purchased from an AutoNation in the last 15 months. All other purchases were through the other AutoNations in town, but this time I used AutoNation Toyota. It was the worst experience I've ever had. First, the first salesmen we worked with was miscommunicating several times throughout our negotiation. He would provide us a price and then come back and change the price and say that, "well I had to get approval, and the manager won't do that". We ended up asking for another salesman. Then, we got another salesman after complaining to the manager. The manager was condescending and kept reminding us that others are interested in the vehicle so if we weren't going to buy it, that others were in line. When we test drove the vehicle, it was making a vibrating/rattling noise and asked that it be checked. While we were waiting to go through finance and finalization of paperwork, we were assured several times that the jeep was in the shop and they were looking into the rattling noise. Finally, when we got to the finance person, he said that he checked and they fixed the rattling noise, "it was easy, had it fixed in 5 minutes". So, I asked, what exactly was rattling what did they do. He said he didn't know, but it was nothing....fixed in 5 minutes. So, I told them I wanted to know. they said they would check. Noone ever followed back up. They were in a hurry to get us out of their office and buy the car, but not worried about following up or providing customer service along the way. Even in the car detail, they were in such a hurry to get it detailed and out the door, that they oversprayed Armor-All all over the windshield and guages that we had to re-clean the car so we could see out the windshield. I called and provided my feedback to Dave Swafford, customer Service Manager who I explained all my concerns with. He called me back and told me that they didn't really fix anything. He explained that the Technician couldn't hear any rattle (even though we had the technician in the back and showed him and he shook his head and said, "I hear it, I bet it's just the firebarrier panel". So, they lied that they fixed anything. Now, we have a rattle and will take it elsewhere so it is actually looked at because you can't trust what they are telling you. They are only interested in a sale, not a long term customer. This is really disappointing considering we did not have this experience at the other AutoNations.

Heidi Rayman Jul 8, 2019

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue. It was easy to schedule and he was very understandings. Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

Loren Michelle Johnson Apr 21, 2019

I purchased a car from this dealership on June 18. For anyone interested in buying a Certified Used Toyota from this dealership, this is a must read. I know it is long, but you will appreciate the insight and at least be informed. Know that there are plenty of other Toyota dealerships in Denver. I had issues with sales/finance (they wrote down wrong mileage and VIN and I had to sign sales docs 3 times) and service (unreturned calls, lost paperwork, wrong parts ordered... see below for entire ordeal). But I feel strongly that the Certified Used Program be addressed first. While there is a systemic lack of attention to detail throughout all departments, my biggest concern is the process in which they certify their used cars. I looked at 2 Certified Used Yaris on the lot. I passed on the first one because the back bumper was LITERALLY GLUED on the car and because the service dept left a tool in the engine compartment... and there was no weatherstripping on the windshield. I didn't feel comfortable that the car had been thoroughly looked at so I chose the other Yaris on the lot. This car had some issues as well, but they seemed relatively minor and the salesman agreed to fix them as a condition of the sale. After I brought the car home, the brakes started squealing terribly. It turns out that the front brakes were completely unsafe! The brake pads were shot and needed to be replaced and the rotors needed to be machined. The dealership did repair those items, but here's my concern... brakes are part of Toyota's 160-Point Inspection that they do in order to Certify a car. Both cars I looked at were certified... and both had issues that should have been addressed prior to being certified. I feel that the service dept is either inept or unethical. Either they missed those items, that I (a 40 year old woman with little car knowledge) identified, or they didn't bother to thoroughly inspect the car before sticking a Certified Used designation on it. I sought out a Certified Used Toyota specifically because I believed that by paying a little more for the car, I would have a safe, quality vehicle to put my teenage daughter in. I didn't get an inspection from an independent mechanic because I trusted this dealership and their certification process. I am so disappointed in this car and I question how safe it is at this point. What else is going to fall apart and how unsafe is this car that I have put my daughter in?? In addition, after I brought my Certified Used 2014 Toyota Yaris home, I noticed that the mileage on the paperwork did not match the mileage on my odometer. The car had approximately 42,000 miles on the odometer, however the finance specialist put approximately 40,000 on the paperwork, which negatively impacted the warranty that comes with a certified used vehicle. When I called my salesperson, he denied that there was an issue and claimed that I mis-read the mileage. I had to push back on him but was finally able to get in touch with the finance specialist, who admitted that he mis-typed the mileage. The next day, I had to drive 50 miles back to the dealership to re-sign all documentation. 5 days later I received a call from the salesman that he had provided finance with the wrong VIN and all of my paperwork, registration, bill of sale and warranty info was for the wrong car and that I would have to re-do all the paperwork again. This time, he was kind enough to drive to me to re-sign the paperwork. All told, I signed sales contract paperwork a total of 3 times. When I purchased the car, I filled out a "We Owe" document, that lists the flaws on the car that I would like fixed as a condition of the sale. The salesman stated that the service dept would call me to schedule the repairs. After a week, I had not heard anything and reached out to my salesman for assistance. He stated the Service Manager would call me straight away. Two days later, I still had not heard from the service manager and I followed up with the salesman again. Eventually, the salesman put me in touch with a Customer Relations Specialist to get me scheduled with the service dept. On July 11, I drove 50 miles back to the dealership for a service appointment. They kept the car for the whole day to fix the brakes and the other issues on the We Owe and as they were handing me the keys, I noticed that there was something hanging from the bottom of the car. They forgot to re-attach the splash guard on the front end of the car. And, they ordered the wrong part for the weatherstripping and now I have to make another 50 mile trip to get that fixed. It's now July 20, and I have yet to hear from the service dept regarding the final repair. Of course, now... my daughter is reporting that the "Maintenance Needed" light is on and her rear bumper is flapping in the wind because apparently it has not been properly secured. This has been a terribly stressful and disappointing experience. Next time I'll head to Groove.

Stacy_D Jul 20, 2016

After logging 273K miles on our 2000 Honda Odyssey we were in the market for an upgrade. I'm a DIY kind of guy and started with Craigslist. Didn't really want to pay a dealer fee and assumed most dealers overprice their used vehicles. However, I visited a few dealers just to complete my due-diligence. I wanted to compare pricing and quality of dealer used cards with what I was finding on Craigslist ...and from private sellers. I was looking for a used Sienna or Honda. After visiting a Honda dealer I swung in to Autonation Toyota Scion on Arapahoe. I knew what my budget was and wasn't interested in a "used car sales pitch". Within a few minutes a I was shaking hands with salesman, Dragos Balulescu, who asked what I was looking for. He quickly checked their inventory and said they didn't have anything currently in stock that fit my interests and price range. About a week later he texted me with three vans they had available that fit my budget. I felt Dragos shot straight withe me from the beginning. He mentioned Autonation's starting prices were pretty competitive as their used car manager wanted their vehicles to hit the top of most search engines. Compared to what I was seeing at other dealerships, I could tell he was right. After test-driving a few vans I settled on another Odyssey and began talking with Dragos about pricing and negotiation options. I felt Dragos genuinely represented me as a customer while he was negotiating with his supervisor, doing his best to get the price I was comfortable with while also working in some maintenance/repair items the van needed. At the end of the night I was the happy owner of a new (used to me) Odyssey that I felt confident had the stamp of approval of a multi-billion dollar company. One great advantage of buying used cars from a dealer is their ability to perform any needed maintenance at their cost. Dealers are motivated to move inventory. Negotiating maintenance/repairs into the deal is an option available at dealerships, but not as much through private party sales. At any rate, I would definitely revisit Autonation Toyota Scion Arapahoe as my first stop the next time I'm in the market for a vehicle! Two thumbs up.

40acres Mar 15, 2015

My girlfriend and I are in our "Golden Years". In addition, she has M.S. So, we decided to "go for it" while we can and go on some RV adventures. After several months of careful research, I purchased a very nice, compact Dutchmen travel trailer that is perfect for us. It has a dry weight of 4,200 pounds and a tongue weight of 520 pounds. Our next step was to find a vehicle which which to tow it. I had two constraints: a short garage and an even shorter driveway. I used edmunds.com to do my research, and I concluded that the Toyota Tacoma is an excellent solution. While out of town, I used the internet to learn that AutoNation Toyota in Centennial CO (near where I live) had a 2014 Toyota Tacoma with the features I wanted. However, it also had two features that I didn't really need or want to pay for. At this point, Rod T. (the dealership's Internet Sales Manager) and I began to communicate via email. I explained to Rod that I was very interested in purchasing that particular 2014 Toyota Tacoma, and that I was willing to pay edmunds.com's "True Market Value", excluding the value of the two features I didn't really want. Rod was very straight forward and fair in negotiating a price that we agreed to. I told him that I would be returning to Denver in a few weeks, and he agreed to hold the Tacoma for me (with a reasonable down payment). Upon my return to Denver, I met Rod at the dealership, and I took the Tacoma for a test drive. Rod was professional, intelligent, and did an outstanding job of describing/explaining the various features of the Tacoma, and answering my questions. He was customer-oriented and very pleasant to talk to. He introduced me to a key member of the Service Department, as well as other key personnel. I apologize for not remembering the name of the gentleman" who gave me the "final walk through" of my Tacoma. He also did an excellent job, including "Tab" ing important pages in the Owner's Manual. In summary, the entire buying experience was first class, top notch, A+

Dennisxx Feb 21, 2014

The only reason I even considered shopping here was because they had the exact truck I wanted. I was out of town and missed the same type of vehicle at Carmax for the same list price. Sucks for me. I test drove and inspected the truck and decided to but it. I asked for the out-the-door, everything included, total price on the vehicle. I understand that the dealership needs to make money, high overhead, etc. No problem. Just give me the final price so I can know what we're working with. We agreed on a FINAL, TOTAL, OUT THE DOOR pre-tax price (X). We shake on it. They then tell me that my pre-approved financing would not go through (a lie). They offered me a decent rate, so I took that (mistake). They did not like my trade-in so they used the "phone a friend" trick on me. The salesman pulls you aside and says if his boss doesn't offer what you want for the trade, there is someone he knows (wink-wink) that will miraculously offer more than you are looking for. This fake person placates you while the dealership gets a bigger loan/smaller down payment from you. Of course, the boss lowballs you. Later, when you attempt to contact the mystery person, he falls through (surprise). I played dumb and said I had to get rid of the trade tonight due to parking restrictions. They look at my trade and offer -$250. That's right, I could pay their auction fee for them to take a usable, driveable 4x4 vehicle off my hands. Wow, thanks. I decline, start to walk out and argue for some nominal amount for the trade. They bring out a sheet with the price (X) plus thousands of dollars in other fees tacked on top, (besides tax) and expect me to sign. I throw a fit and get them to take most of it off. They act like they are helping me out somehow (bizarre logic). Again, don't bother with these "quick-sale", glad-handing [non-permissible content removed] unless you absolutely need that specific car they have. You will fight tooth-and-nail just to get back to an already high sticker price. And if you do shop here, say NO to all of the extras, buy an aftermarket 3rd party warranty that you could use somewhere else. The service dept. is a joke too.

toyotahilux Nov 22, 2013

I bought a vehicle here a few weeks ago. The dealership uses the usual sleazy numbers games that are industry standard. No surprises there. Whatever, the vehicle was exactly what I wanted. Upon taking delivery, the salesperson and myself noticed that the factory CD player did not work. We agreed to have the service department inspect it at a later date, just to make sure it was dead. We agreed I would be responsible for the replacement or repair costs. Within the first week the truck also developed a driveline clunk. I scheduled a 12:00 noon service appointment. In the description I listed these issues : Tire Pressure monitor light on (Covered under maintenance contract I purchased), Attempt at resetting CD player (Not covered under anything), Driveline lubrication (Covered under maintenance contract) or Repair (Covered under warranty I purchased from AN Totota). 3 hours after my NOON appointment the Assistant Service Manager informed me that the CD player worked fine and the problem could not be recreated, the driveline problem was not covered at all so no one had even looked at it, and that the tech put air in 1 tire. 3 HOURS OF MY TIME GONE FOR PUTTING AIR IN 1 TIRE! I held his hand, walked him over to the truck, took out several store-bought and burned CD's, loaded them, and pointed out the consistent error message. *** At this point the technician has LIED about looking at the CD player or has been totally INCOMPETENT in putting a CD into the slot. To me, either situation is unacceptable to pay money for. Regarding the driveline, I ask why it took so long if no one even attempted to look at it (No answer, blank stare), and why it was not covered. My maintenance and warranty paperwork clearly states that Lubrication and Driveline repair are covered by one or the other. The answer was "Hold on, I'll have to call it in". 30 minutes later I was informed that the replacement of my driveshaft was approved and the part was in stock. It then took 2+ hours to have it installed (typically a 1.5 hour book job competed in 45-60 minutes). The service person, after screwing me around for 5+ hours, then reminded me that online reviews were his "report card" and he'd really appreciate it if I took the time to fill one out. If they have a car on the lot you ABSOLUTELY need (which they did in my case), then get the car, but buy a third party warranty somewhere else to avoid their service department, or just wait it out until CARMAX has the model you want in stock and buy their similarly priced vehicle and warranty. Every interaction with these people is a waiting game to waste your time and money, even more so than the industry standard (which is exceptionally low to begin with). Lying to customers is inexcusable. It is the mark of a truly broken workplace culture. If they lie about a simple radio check, who knows what they'll do to get a few extra buck$. They refuse to listen to oral communication, refuse to read written or typed communication, then, maddeningly, act like nothing is of consequence regarding your cost, especially your wasted time. Awful. Time is money!

ToyotaHiLux Nov 22, 2013

This dealership is probably okay if you're looking for something new, but be wary if you talk to their used car sales department. They'll do the absolute minimum to sell you a sub-par automobile that still needs a lot of work done. Here's what I wrote on Google and Yelp: This dealership is a perfect example of a bad business model, and they cost me a lot of money by selling me a bad used car, a total lemon. They put every trade-in they get online, for sale, before they even truly inspect the car, all because they're under pressure to sell as many trade-ins as possible, instead of taking them to auction. Here's what I wrote on Google a couple weeks ago (the story has gotten worse since I wrote this review): I had a horrible experience buying a Subaru here. First, called the place up after seeing a used Outback advertised online, and went over to test drive it. But I couldn't test drive it, because it had a flat tire. So I went back the next day. Tire hadn't been fixed. Finally, the salesman I worked with called me days later and said it was ready for a test drive. It drove okay, but contrary to the online advertisement, the car had plenty of nicks and body damage. The used car director told me they would need to do a lot of repairs on the car before they could sell it, and I said I wasn't worried about most of the cosmetic issues, as long as it was in good working condition. After all these negotiations, the final price, after tax and dealer handling fee, was $900 more than the advertised price. At that point, I was too tired to care. But I should have. Because after a week and a half in their mechanic's shop, the car still had things wrong with it. When I picked it up, they hadn't replaced the cracked windshield, one of the fog lamps wasn't working, and I found a number of other problems. I went back the very next morning, a Saturday, and was told I'd need to speak to the used car director again, on Monday. I go back on Monday, and the guy isn't there. I leave my name, number, and complaints. After several days passed, I finally called THEM, because nobody from the dealership called me. After all this, they finally sent out a windshield company to replace the cracked windshield, and then I took the car back to their mechanic's, because I wanted several other problems addressed. But they haven't been addressed, and I'm very dissatisfied. The car still needs hundreds of dollars worth of work, and I wasn't told about several things that were either wrong with it or glitchy (the remote security system, for example, only works 70 percent of the time, the CD player doesn't work, and there's a light bulb in the dash that's out and needs to be replaced). The tires need to be balanced, the front rotors need to be machined, and according to the mechanic, the front left fog lamp assembly needs to be replaced, not just the bulb or the casing, contrary to what I was originally told. Those problems don't include the cosmetic issues I referred to previously. I'll never shop here again, and I'll tell everyone I can that they shouldn't, either. At least not for a used car. All in all, horrible customer service, unreliable sales people, and the company's just too big. Things slip through the cracks, and it's as though they just don't care, because they're too busy. Back to the present: I'm planning on unloading the car somehow, because my mechanic in Colorado Springs told me I was ripped off, all because Auto Nation didn't spend as much time as it should have looking the car over. It needs new front struts, a new engine mount, new CV boots (probably new front axles), and more. I either have to sell it, trade it, or spend yet another $2,000 on it. Bottom line: DON'T TRUST THESE GUYS. If you're looking at buying a used car here, at the very least get it checked out by a mechanic you trust before you hand over the cash. I wish I'd done that. A very expensive lesson.

johnschroyer Sep 30, 2013

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