Recent Reviews from AutoNation Toyota Arapahoe

I recently purchased a Jeepn from AutoNation Toyota Arapaho. This would be the 4th vehicle I've purchased from an AutoNation in the last 15 months. All other purchases were through the other AutoNations in town, but this time I used AutoNation Toyota. It was the worst experience I've ever had. First, the first salesmen we worked with was miscommunicating several times throughout our negotiation. He would provide us a price and then come back and change the price and say that, "well I had to get approval, and the manager won't do that". We ended up asking for another salesman. Then, we got another salesman after complaining to the manager. The manager was condescending and kept reminding us that others are interested in the vehicle so if we weren't going to buy it, that others were in line. When we test drove the vehicle, it was making a vibrating/rattling noise and asked that it be checked. While we were waiting to go through finance and finalization of paperwork, we were assured several times that the jeep was in the shop and they were looking into the rattling noise. Finally, when we got to the finance person, he said that he checked and they fixed the rattling noise, "it was easy, had it fixed in 5 minutes". So, I asked, what exactly was rattling what did they do. He said he didn't know, but it was nothing....fixed in 5 minutes. So, I told them I wanted to know. they said they would check. Noone ever followed back up. They were in a hurry to get us out of their office and buy the car, but not worried about following up or providing customer service along the way. Even in the car detail, they were in such a hurry to get it detailed and out the door, that they oversprayed Armor-All all over the windshield and guages that we had to re-clean the car so we could see out the windshield. I called and provided my feedback to Dave Swafford, customer Service Manager who I explained all my concerns with. He called me back and told me that they didn't really fix anything. He explained that the Technician couldn't hear any rattle (even though we had the technician in the back and showed him and he shook his head and said, "I hear it, I bet it's just the firebarrier panel". So, they lied that they fixed anything. Now, we have a rattle and will take it elsewhere so it is actually looked at because you can't trust what they are telling you. They are only interested in a sale, not a long term customer. This is really disappointing considering we did not have this experience at the other AutoNations.

Heidi Rayman Jul 8, 2019

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue. It was easy to schedule and he was very understandings. Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

Loren Michelle Johnson Apr 21, 2019

This is my first experience with AutoNation Toyota Service. I called for an appointment on Saturday December 29 and was told I would get an email confirmation for my 10:15am appointment. The email never arrived but I went to the service appointment anyway. I arrived on time for my appointment on Monday December 31 and pulled to the service entrance door where there was a sign indicating the door will open automatically. I waited about 5 minutes for the door to open. I then pulled in and many people were walking around but no one directed me on where to go or what to do. One young man asked how he could help, so I told him my name, appointment time, etc and he walked off and never returned. Another young man came up a few minutes later and asked the same questions and said he would go get my paperwork and be right back. He returned indicating he couldn't find any paperwork and asked if I was certain I had an appointment. I told him I did and he took down the details of why I was in for service and then left. He returned stating it was really chaotic but found the paperwork and told me it would be about 2 hour before everything was complete. I went into the waiting room at about 10:40am which means it took about 25 minutes to check me in which seems quite a long time. At about 12:00 the Service Consultant Richard came to the waiting room and told me what was to be done and indicated it would be about 1:30pm before the vehicle would be ready. He gave a very clear explanation of the work and costs. This means it took about 1 hour 20 minutes to diagnose the scope of work. Richard then returned at 1:40 and told me the car was ready so I followed him, paid the bill and left at about 2:05 pm. This means my total time was just under 4 hours to do the following 1) Oil change, 2) software download on radio/navigation/blue tooth system, and 3) change the AWD differential fluid. Richard was very professional and clear and the work seems to have been done in a professional manner which is why I gave high marks to Customer Service and Quality of Repairs. I gave "average" marks to the Facilities due to the chaos and lack of leadership with an Overall score of 4 Stars. I will return if/when service is next needed on our Toyota.

Kirk Black Jan 1, 2019

where do I begin..we were looking for a reliable second car to commute back and fourth to work, we saw a couple cars here that fit our price range so we went here. Misha worked with us and he was great, he filled up the tank with gas and worked out a deal that I felt comfortable with on a 06 VW Jetta. during the process one of the main questions we asked was what kind of inspection the dealership did on the vehicle, he assured us these used cars are checked extensively and showed us their 150 whatever point inspection they perform..get the car home drive it less than a week and notice that the rpm will randomly start shooting up once the car has ran for 30+ minutes, my thought was transmission. I contacted the dealership they couldn't get it in until a week later due to lack of used car mechanics. I set all this up with the used car director, but after being at the shop for a couple of hours I get a call from Sarah in service asking me why the car was here, frustrating. a couple more hours go by and she says that they don't have time to do a test drive to validate my claims, but I was informed my spark plugs were totally shot and it's probably a throttle body issue, she reassured me though that you can still drive it and the worse thing that can happen is the engine will cut out on me, so reassuring. unsatisfied I reach back out to the used car director and he agrees to pay for a portion of a new throttle body as the problem is getting progressively worse. I take the car to a sub contractor that works with the dealership, my wife dropped the car off and soon after he calls me and asks what's wrong with the car, after inspecting he determines that if he changes the spark plugs and repairs an unidentified air leak it should work. upon picking up my vehicle from his shop on i-70 Peoria, it runs a little better on day one, but on day 2 back to having the same issues. I reach out to the used car director again and he tells me I have to contact this shop and get it back in, which is one inconvenient for me and two this guy wouldn't even provide me with an invoice on the original work which I paid half of. doing a little research on my own as I'm getting nowhere I decide to clean my mass air flow sensor, when doing this we noticed that the clamp on the air hose that connects to the housing where the maf sensor is was not clamped and the air filter was old and hadn't been changed in some time, so I ended up just doing this on my own and once again the car did preform better, but once again the original problem kept coming back. I end up showing back up at the dealership a little angry and demanded to speak with the manager which he did speak with me on my issues. during this meeting we were informed that because the car is used and given the year (06) the 150 point inspection is only a 25 point inspection, which made me even more angry since this is one of the main reasons I pulled the trigger on the deal. anyways they agreed to look at it again, and even agreed to look into the transmission, but assured me that they would await the results before agreeing to help me out getting my vehicle fixed, but did assure me they would not pay for the transmission if that's what it was. low and behold it is in need of a new transmission and now I am stuck with this vehicle where I'm going to have to pay as much for a transmission as I did for the entrie car. I feel like I was mis lead and was taken advantage of, I hope people read my review so this doesn't happen to them.

Daniel R. Cronsell Nov 27, 2018

Came in due to a "Maintenance Required" light to find out my clutch needed replaced, which was not overly surprising as I had purchased this car used from my FIL who used it to teach his 16 year old grandson to drive a stick. Well, attempted to teach... From the moment I got it I had to pretty much push the clutch to the floor to shift gear. I happen to love this little car of mine. Its paid in full and I plan on keeping it forever because if you take good care of a Toyota they will indeed last forever. Plus it has the added benefit of having been "Grandma's car" which my children absolutely adore. I asked to have all the fluids replaced and really just everything that can be done that was financially sound. Replacing a clutch is labor intensive and costly, I knew that going in. I also knew that its worth having it done correctly rather than rushing it or taking it to a shop I don't know. It took not quite a week to replace, and when it looked like we would not make schedule I was offered the use of a rental car free of charge, which I declined as I could go without. I was also given a small discount for my inconvenience. Additionally, we were concerned about what appeared to be a small oil leak. The fix for this leak was a timing seal repair that would have been another $2500. I was informed that in the grand scheme of things that the clutch repair took priority and the timing seal was not something that would place my car or my family at risk on the road. This was confirmed when I came in to pick up my car. When they were replacing the clutch they performed a deep dive and really monitored for any drips. They noticed small seepage only and stated it was not worth at this time worrying about. Simply monitor and pay attention and if we need to address it later we can. I know that being female and not appearing on the outside to know a lot about cars (I know enough to be dangerous) that if I went anywhere else, I would have been pressured into that $2500 additional repair. Here, I was treated fairly, honestly and openly. Bill called me multiple times throughout the week keeping me informed of the progress of the work, and I am ecstatic with the results. My car drives like a dream and the clutch is like butter. I am fairly confident that I won't need to replace it until I teach my own children several years from now how to drive it. I'm really happy with the service I received and the results of my repairs. I won't risk going elsewhere for as long as I own my Toyota's.

Missy Oct 16, 2018

NEVER BUY FROM THE TOYOTA ARAPAHOE DEALERSHIP!!! Why you ask? 1- Incompetency 2- No communication unless you threaten multiple times 3- Lack of follow through on what they said they would do June 2018, we bought a 2015 Rav 4 there under the condition that they would repaint 2 doors that had been dinged up pretty good. Unfortunately, we had to go through the Customer Relations Department to get that done-- I say unfortunate because every interaction showed Customer Relations were incompetent and untrustworthy! -It took ME calling them 8 times (within a 2-week period) before they called me back with an appointment time to bring my car in for the body-work/paint job. -Then, Customer Relations gave me an appointment time to drop off our car when their office wasn’t even open (which we found out the hard way!). Interestingly, when we talked with the part of the dealership that was open at that time, the Toyota colleges reported that “Customer Relations roll in whenever they want and they weren’t sure when they would be in”—their own team is throwing them under the bus! We asked the Toyota colleges if we could leave our car because we’d have to take time off work if we had to drop it off another time. We asked for Customer Relations to call us when they did come in. Of course, Customer Relations never called us to let us know that: a. they received our car, b. when to expect it to be ready for picking up. COMPLETE LACK OF COMMUNICATION! To top it off, they had our car for 5 FULL days without ANY communication! Finally, 20 min before closing on the 5th day, they called us to say our car was ready. We were annoyed at this point, but just grateful to know we’d be getting our car back. Well, when we showed up to pick up our car and title, they couldn’t find the Car Title for 30 min! This really worried us that they don’t have a system for such important documents! After that Title fiasco, the head of Customer Relations started walking us to our car to check out the body/paint job that was done to our car. Interestingly, while walking to the parking lot, he said, “Ya, I couldn’t even tell which door was painted because they did such as good job!” Well, that was a complete lie because: a. He had to use the panic button on the car Fab to find our car b. When we saw the car, only 1 door had been painted! They had our car for 5 days, with NO communication and only did ½ the job! We were livid. It’s not easy being carless for that amount of time and not knowing how to plan when we’d have our car back. They knew they’d messed up multiple times, so they promised that they could paint the missed door, promised that they would come to our house to pick up the car and drive it back to our house in 1 day because it had been such an inconvenience not having our car and also that we live so far away from the dealership. They also threw in some new rubber mats to help compensate for the inconvenience. So, we set up another appointment to get the door painted, and you know what? Low and behold they never showed up to pick up our car. When we called them, they had no excuse. They said they had forgotten the appointment. WOW! I CANNOT believe the headache it’s been, working with such incompetent people!!! We’ve owned the car a month now and it is STILL NOT resolved. Word to the wise. DO NOT BUY FROM THIS DEALERSHIP if you have work to be done on the car!!!

Deborah Aug 8, 2018

I purchased a car from this dealership on June 18. For anyone interested in buying a Certified Used Toyota from this dealership, this is a must read. I know it is long, but you will appreciate the insight and at least be informed. Know that there are plenty of other Toyota dealerships in Denver. I had issues with sales/finance (they wrote down wrong mileage and VIN and I had to sign sales docs 3 times) and service (unreturned calls, lost paperwork, wrong parts ordered... see below for entire ordeal). But I feel strongly that the Certified Used Program be addressed first. While there is a systemic lack of attention to detail throughout all departments, my biggest concern is the process in which they certify their used cars. I looked at 2 Certified Used Yaris on the lot. I passed on the first one because the back bumper was LITERALLY GLUED on the car and because the service dept left a tool in the engine compartment... and there was no weatherstripping on the windshield. I didn't feel comfortable that the car had been thoroughly looked at so I chose the other Yaris on the lot. This car had some issues as well, but they seemed relatively minor and the salesman agreed to fix them as a condition of the sale. After I brought the car home, the brakes started squealing terribly. It turns out that the front brakes were completely unsafe! The brake pads were shot and needed to be replaced and the rotors needed to be machined. The dealership did repair those items, but here's my concern... brakes are part of Toyota's 160-Point Inspection that they do in order to Certify a car. Both cars I looked at were certified... and both had issues that should have been addressed prior to being certified. I feel that the service dept is either inept or unethical. Either they missed those items, that I (a 40 year old woman with little car knowledge) identified, or they didn't bother to thoroughly inspect the car before sticking a Certified Used designation on it. I sought out a Certified Used Toyota specifically because I believed that by paying a little more for the car, I would have a safe, quality vehicle to put my teenage daughter in. I didn't get an inspection from an independent mechanic because I trusted this dealership and their certification process. I am so disappointed in this car and I question how safe it is at this point. What else is going to fall apart and how unsafe is this car that I have put my daughter in?? In addition, after I brought my Certified Used 2014 Toyota Yaris home, I noticed that the mileage on the paperwork did not match the mileage on my odometer. The car had approximately 42,000 miles on the odometer, however the finance specialist put approximately 40,000 on the paperwork, which negatively impacted the warranty that comes with a certified used vehicle. When I called my salesperson, he denied that there was an issue and claimed that I mis-read the mileage. I had to push back on him but was finally able to get in touch with the finance specialist, who admitted that he mis-typed the mileage. The next day, I had to drive 50 miles back to the dealership to re-sign all documentation. 5 days later I received a call from the salesman that he had provided finance with the wrong VIN and all of my paperwork, registration, bill of sale and warranty info was for the wrong car and that I would have to re-do all the paperwork again. This time, he was kind enough to drive to me to re-sign the paperwork. All told, I signed sales contract paperwork a total of 3 times. When I purchased the car, I filled out a "We Owe" document, that lists the flaws on the car that I would like fixed as a condition of the sale. The salesman stated that the service dept would call me to schedule the repairs. After a week, I had not heard anything and reached out to my salesman for assistance. He stated the Service Manager would call me straight away. Two days later, I still had not heard from the service manager and I followed up with the salesman again. Eventually, the salesman put me in touch with a Customer Relations Specialist to get me scheduled with the service dept. On July 11, I drove 50 miles back to the dealership for a service appointment. They kept the car for the whole day to fix the brakes and the other issues on the We Owe and as they were handing me the keys, I noticed that there was something hanging from the bottom of the car. They forgot to re-attach the splash guard on the front end of the car. And, they ordered the wrong part for the weatherstripping and now I have to make another 50 mile trip to get that fixed. It's now July 20, and I have yet to hear from the service dept regarding the final repair. Of course, now... my daughter is reporting that the "Maintenance Needed" light is on and her rear bumper is flapping in the wind because apparently it has not been properly secured. This has been a terribly stressful and disappointing experience. Next time I'll head to Groove.

Stacy_D Jul 20, 2016

After logging 273K miles on our 2000 Honda Odyssey we were in the market for an upgrade. I'm a DIY kind of guy and started with Craigslist. Didn't really want to pay a dealer fee and assumed most dealers overprice their used vehicles. However, I visited a few dealers just to complete my due-diligence. I wanted to compare pricing and quality of dealer used cards with what I was finding on Craigslist ...and from private sellers. I was looking for a used Sienna or Honda. After visiting a Honda dealer I swung in to Autonation Toyota Scion on Arapahoe. I knew what my budget was and wasn't interested in a "used car sales pitch". Within a few minutes a I was shaking hands with salesman, Dragos Balulescu, who asked what I was looking for. He quickly checked their inventory and said they didn't have anything currently in stock that fit my interests and price range. About a week later he texted me with three vans they had available that fit my budget. I felt Dragos shot straight withe me from the beginning. He mentioned Autonation's starting prices were pretty competitive as their used car manager wanted their vehicles to hit the top of most search engines. Compared to what I was seeing at other dealerships, I could tell he was right. After test-driving a few vans I settled on another Odyssey and began talking with Dragos about pricing and negotiation options. I felt Dragos genuinely represented me as a customer while he was negotiating with his supervisor, doing his best to get the price I was comfortable with while also working in some maintenance/repair items the van needed. At the end of the night I was the happy owner of a new (used to me) Odyssey that I felt confident had the stamp of approval of a multi-billion dollar company. One great advantage of buying used cars from a dealer is their ability to perform any needed maintenance at their cost. Dealers are motivated to move inventory. Negotiating maintenance/repairs into the deal is an option available at dealerships, but not as much through private party sales. At any rate, I would definitely revisit Autonation Toyota Scion Arapahoe as my first stop the next time I'm in the market for a vehicle! Two thumbs up.

40acres Mar 15, 2015

My girlfriend and I are in our "Golden Years". In addition, she has M.S. So, we decided to "go for it" while we can and go on some RV adventures. After several months of careful research, I purchased a very nice, compact Dutchmen travel trailer that is perfect for us. It has a dry weight of 4,200 pounds and a tongue weight of 520 pounds. Our next step was to find a vehicle which which to tow it. I had two constraints: a short garage and an even shorter driveway. I used edmunds.com to do my research, and I concluded that the Toyota Tacoma is an excellent solution. While out of town, I used the internet to learn that AutoNation Toyota in Centennial CO (near where I live) had a 2014 Toyota Tacoma with the features I wanted. However, it also had two features that I didn't really need or want to pay for. At this point, Rod T. (the dealership's Internet Sales Manager) and I began to communicate via email. I explained to Rod that I was very interested in purchasing that particular 2014 Toyota Tacoma, and that I was willing to pay edmunds.com's "True Market Value", excluding the value of the two features I didn't really want. Rod was very straight forward and fair in negotiating a price that we agreed to. I told him that I would be returning to Denver in a few weeks, and he agreed to hold the Tacoma for me (with a reasonable down payment). Upon my return to Denver, I met Rod at the dealership, and I took the Tacoma for a test drive. Rod was professional, intelligent, and did an outstanding job of describing/explaining the various features of the Tacoma, and answering my questions. He was customer-oriented and very pleasant to talk to. He introduced me to a key member of the Service Department, as well as other key personnel. I apologize for not remembering the name of the gentleman" who gave me the "final walk through" of my Tacoma. He also did an excellent job, including "Tab" ing important pages in the Owner's Manual. In summary, the entire buying experience was first class, top notch, A+

Dennisxx Feb 21, 2014

The only reason I even considered shopping here was because they had the exact truck I wanted. I was out of town and missed the same type of vehicle at Carmax for the same list price. Sucks for me. I test drove and inspected the truck and decided to but it. I asked for the out-the-door, everything included, total price on the vehicle. I understand that the dealership needs to make money, high overhead, etc. No problem. Just give me the final price so I can know what we're working with. We agreed on a FINAL, TOTAL, OUT THE DOOR pre-tax price (X). We shake on it. They then tell me that my pre-approved financing would not go through (a lie). They offered me a decent rate, so I took that (mistake). They did not like my trade-in so they used the "phone a friend" trick on me. The salesman pulls you aside and says if his boss doesn't offer what you want for the trade, there is someone he knows (wink-wink) that will miraculously offer more than you are looking for. This fake person placates you while the dealership gets a bigger loan/smaller down payment from you. Of course, the boss lowballs you. Later, when you attempt to contact the mystery person, he falls through (surprise). I played dumb and said I had to get rid of the trade tonight due to parking restrictions. They look at my trade and offer -$250. That's right, I could pay their auction fee for them to take a usable, driveable 4x4 vehicle off my hands. Wow, thanks. I decline, start to walk out and argue for some nominal amount for the trade. They bring out a sheet with the price (X) plus thousands of dollars in other fees tacked on top, (besides tax) and expect me to sign. I throw a fit and get them to take most of it off. They act like they are helping me out somehow (bizarre logic). Again, don't bother with these "quick-sale", glad-handing [non-permissible content removed] unless you absolutely need that specific car they have. You will fight tooth-and-nail just to get back to an already high sticker price. And if you do shop here, say NO to all of the extras, buy an aftermarket 3rd party warranty that you could use somewhere else. The service dept. is a joke too.

toyotahilux Nov 22, 2013

I bought a vehicle here a few weeks ago. The dealership uses the usual sleazy numbers games that are industry standard. No surprises there. Whatever, the vehicle was exactly what I wanted. Upon taking delivery, the salesperson and myself noticed that the factory CD player did not work. We agreed to have the service department inspect it at a later date, just to make sure it was dead. We agreed I would be responsible for the replacement or repair costs. Within the first week the truck also developed a driveline clunk. I scheduled a 12:00 noon service appointment. In the description I listed these issues : Tire Pressure monitor light on (Covered under maintenance contract I purchased), Attempt at resetting CD player (Not covered under anything), Driveline lubrication (Covered under maintenance contract) or Repair (Covered under warranty I purchased from AN Totota). 3 hours after my NOON appointment the Assistant Service Manager informed me that the CD player worked fine and the problem could not be recreated, the driveline problem was not covered at all so no one had even looked at it, and that the tech put air in 1 tire. 3 HOURS OF MY TIME GONE FOR PUTTING AIR IN 1 TIRE! I held his hand, walked him over to the truck, took out several store-bought and burned CD's, loaded them, and pointed out the consistent error message. *** At this point the technician has LIED about looking at the CD player or has been totally INCOMPETENT in putting a CD into the slot. To me, either situation is unacceptable to pay money for. Regarding the driveline, I ask why it took so long if no one even attempted to look at it (No answer, blank stare), and why it was not covered. My maintenance and warranty paperwork clearly states that Lubrication and Driveline repair are covered by one or the other. The answer was "Hold on, I'll have to call it in". 30 minutes later I was informed that the replacement of my driveshaft was approved and the part was in stock. It then took 2+ hours to have it installed (typically a 1.5 hour book job competed in 45-60 minutes). The service person, after screwing me around for 5+ hours, then reminded me that online reviews were his "report card" and he'd really appreciate it if I took the time to fill one out. If they have a car on the lot you ABSOLUTELY need (which they did in my case), then get the car, but buy a third party warranty somewhere else to avoid their service department, or just wait it out until CARMAX has the model you want in stock and buy their similarly priced vehicle and warranty. Every interaction with these people is a waiting game to waste your time and money, even more so than the industry standard (which is exceptionally low to begin with). Lying to customers is inexcusable. It is the mark of a truly broken workplace culture. If they lie about a simple radio check, who knows what they'll do to get a few extra buck$. They refuse to listen to oral communication, refuse to read written or typed communication, then, maddeningly, act like nothing is of consequence regarding your cost, especially your wasted time. Awful. Time is money!

ToyotaHiLux Nov 22, 2013

This dealership is probably okay if you're looking for something new, but be wary if you talk to their used car sales department. They'll do the absolute minimum to sell you a sub-par automobile that still needs a lot of work done. Here's what I wrote on Google and Yelp: This dealership is a perfect example of a bad business model, and they cost me a lot of money by selling me a bad used car, a total lemon. They put every trade-in they get online, for sale, before they even truly inspect the car, all because they're under pressure to sell as many trade-ins as possible, instead of taking them to auction. Here's what I wrote on Google a couple weeks ago (the story has gotten worse since I wrote this review): I had a horrible experience buying a Subaru here. First, called the place up after seeing a used Outback advertised online, and went over to test drive it. But I couldn't test drive it, because it had a flat tire. So I went back the next day. Tire hadn't been fixed. Finally, the salesman I worked with called me days later and said it was ready for a test drive. It drove okay, but contrary to the online advertisement, the car had plenty of nicks and body damage. The used car director told me they would need to do a lot of repairs on the car before they could sell it, and I said I wasn't worried about most of the cosmetic issues, as long as it was in good working condition. After all these negotiations, the final price, after tax and dealer handling fee, was $900 more than the advertised price. At that point, I was too tired to care. But I should have. Because after a week and a half in their mechanic's shop, the car still had things wrong with it. When I picked it up, they hadn't replaced the cracked windshield, one of the fog lamps wasn't working, and I found a number of other problems. I went back the very next morning, a Saturday, and was told I'd need to speak to the used car director again, on Monday. I go back on Monday, and the guy isn't there. I leave my name, number, and complaints. After several days passed, I finally called THEM, because nobody from the dealership called me. After all this, they finally sent out a windshield company to replace the cracked windshield, and then I took the car back to their mechanic's, because I wanted several other problems addressed. But they haven't been addressed, and I'm very dissatisfied. The car still needs hundreds of dollars worth of work, and I wasn't told about several things that were either wrong with it or glitchy (the remote security system, for example, only works 70 percent of the time, the CD player doesn't work, and there's a light bulb in the dash that's out and needs to be replaced). The tires need to be balanced, the front rotors need to be machined, and according to the mechanic, the front left fog lamp assembly needs to be replaced, not just the bulb or the casing, contrary to what I was originally told. Those problems don't include the cosmetic issues I referred to previously. I'll never shop here again, and I'll tell everyone I can that they shouldn't, either. At least not for a used car. All in all, horrible customer service, unreliable sales people, and the company's just too big. Things slip through the cracks, and it's as though they just don't care, because they're too busy. Back to the present: I'm planning on unloading the car somehow, because my mechanic in Colorado Springs told me I was ripped off, all because Auto Nation didn't spend as much time as it should have looking the car over. It needs new front struts, a new engine mount, new CV boots (probably new front axles), and more. I either have to sell it, trade it, or spend yet another $2,000 on it. Bottom line: DON'T TRUST THESE GUYS. If you're looking at buying a used car here, at the very least get it checked out by a mechanic you trust before you hand over the cash. I wish I'd done that. A very expensive lesson.

johnschroyer Sep 30, 2013

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