
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from AutoNation Toyota Arapahoe
5
I have taken my vehicle to the Service Department for many years now and I continue to be impressed with the quality of care and customer service.
Cheryl Garlock
Jul 3, 2022
5
Natalia Macdonald is the best! Found my dream truck she and my husband surprised me with an awesome birthday present! She even drove it to my house … I am still shocked at her amazing customer service. Thank you for going above and beyond Natalia
jessica crandall
Jul 2, 2022
5
We had a non-traditional car buying experience where we lived in Salt Lake City and the car we wanted was located in Denver area at AutoNation Toyota. With the uncertainties of buying a car without physically seeing the car the salesman, Mike Meis, put us at ease by validating the dealerships process of standing behind the cars they sell. This included a 300 point inspection, confirming brand new tires had been added, and a 90 day/4k mile warranty. Once we agreed upon pricing, arrangements were made to go pick up. Appreciate the dealerships professionalism during every step of the process. Thanks again Mike!
Ron Termunde
Jul 2, 2022
5
I love Toyota AutoNation on Arapahoe. I have bought 3 Tacomas there and they always go that extra mile to make the experience personal, adaptable for your life, and to your satisfaction. My favorite salesperson is Natalia MacDonald!! She has always been so helpful and available. I can’t imagine a better person to help with purchases this significant. This week I bought my wife a surprise blue Tacoma— her dream car. Natalia found it, got me in right away, even changed her schedule to make sure she was there when I needed her, and drove it to my house to surprise my wife!! She is the best!! 6 stars!!
Mike Snyder
Jul 2, 2022
5
Tony Nwoke was so friendly and knowledgeable. We appreciated all of his help in buying our car!
Marjorie Olson
Jul 2, 2022
5
They are always helpful, even when things are busy. They take time to answer questions. As a person of limited means, they take time to see what really needs to be done and what is fluff. I appreciate the honesty and not taking advantage of me as a woman. This is why I keep going back to them and plan on it for the foreseeable future. Thanks AutoNation Toyota Arapahoe!
Kate Robinson
Jul 2, 2022
5
I/we have always been treated great here. I'm not a "car guy" I have always avoided dealerships like I avoid shopping malls. But, I must say that I have never had an unpleasant experience with the staff at Toyota Arapahoe.
Joe Stewart
Jul 2, 2022
5
Waited at dealer for service to be completed, surprised at how quickly everything was done. Comfortable waiting area and staff eas great
anja mclaren
Jul 1, 2022
4
Good experience all around
Travis Miles
Jul 1, 2022
5
I had a great experience at this Toyota. My salesperson was Dante, he was nice and knowledgeable. Answered all my questions and really helped me feel comfortable in purchasing my first car.
Rachel Adelberg
Jul 1, 2022
5
Great customer service and efficiency!
Lyli Nissen
Jul 1, 2022
1
There was a lack of communication about a car rental charges I incurred while my Camry was there for factory recall work. Was told by the service writer the rental would be covered by Toyota. It was not completely covered. Tired to find out why car rental charges were not completely covered as promised by the service tech by trying to contact service management for 4 days. They would not return any calls. Left several messages asking for call back, no answer. Finally got in touch with management of the dealer to discuss the problem and worked it out. Total lack of communication with service management that would not return calls to discuss my concerns. Lack of explanation of what Toyota would pay for with the car rental by the service tech. Will no longer be buying my Toyotas from any Autonation dealer
G Lem
Jul 1, 2022
4
Mike M was fantastic! Super helpful, listened to what we were looking for, and was an advocate for us from the beginning to the end. The financial team was fine, albeit slow and seemingly overwhelmed. Overall, great experience buying a car!
Chelsea A
Jul 1, 2022
5
David Butkovich made buying an unexpected purchase smooth and stress free. The entire team at AutoNation Toyota Arapahoe were a pleasure to deal with and unlike the expected car buying experience. Thanks guys for your support and professionalism.
Anne Lee
Jul 1, 2022
5
Great service and very friendly. They even have a shuttle that will drive you home and pick you up when your service is finished!
Lauren Anest
Jul 1, 2022
5
I would like to say how their employee Tony in the service department Went above and beyond to make me a happy Toyota customer! If you’re looking for someone in that department who knows what they’re talking about and actually cares about what you need definitely go talk to him he goes by Tony or Anthony!
amanda brightwell
Jun 30, 2022
5
Great service!
Victor V
Jun 30, 2022
5
Denny was awesome! Was very thorough with all of the paperwork and made me feel very confident in my purchase. Thanks, Denny! Dante helped me with everything when reserving my car and just all around wonderful and enthusiastic. Both of them 10/10
Stephen Frazier
Jun 30, 2022
1
This dealership has terrible customer service. I have had several issues with my new car and the only way to make an appointment to fix issues, that never should have occurred, is online (can't get anyone on the phone, no one calls back, even though they said I've receive a call when the part I had to order came in nor did they call to set up a service appointment that was convenient for my work schedule). Will now have to spend an additional 2 weeks (I've owned this brand new car for 4 weeks) without air conditioning in 95 degree weather. So disappointed.
Molly Mullen
Jun 30, 2022
5
I brought my 2003 4Runner with over 200,000 miles in for a safety check and a transmission concern. My concern was eliminated with the push of a button and worn brakes were replaced. Yesterday my husband took our daughter’s 2004 Chrysler Pacifica to the dealership service down the street for a transmission concern. They said her car is too old to fix. The excellent service Toyota provides enables cars to last a lifetime.
Maryann Soderberg
Jun 30, 2022
5
Just leased a vehicle and the whole process was painless. They did a great job and I can see us bringing future business to Autonation Toyota. Great dealership
J Butler
Jun 30, 2022
5
We bought two cars from AutoNation Toyota Arapahoe in the lost couple of days. I will really recommend Giovanni, very trustworthy, friendly and helpful.
Catlina Bartly
Jun 30, 2022
5
Everything about this location was professional, fair, and worked with me in every stage of my car search. Eyad was awesome. Unlike others I have gone to, who just wanted to sell me what was on the lot already, Eyad listened to what I was looking for and did everything he could to get me the Tacoma I wanted. He also was on my side to get me the best deal he possibly could. Thanks to his input and knowledge I was able to get the truck I wanted and am loving every minute of driving it.
Mitch Tyrer
Jun 29, 2022
5
Had an excellent experience buying a car from Eyad. He was friendly, knowledgeable, and extremely helpful. He understood our budget and worked with it. I am very happy with my experience and can't wait for my new car to arrive! Definitely ask for Eyad!
Mary Vigil
Jun 29, 2022
5
Have purchased multiple cars at this dealership and was always helped by Giavonni. Excellent customer service every single time. Would recommend this dealership all day. Managment knows what it's doing for sure. A++
Chris Madalina
Jun 29, 2022
5
Denny in finance was amazing and answered all our questions. Salesman Faheem was also amazing and helped us through the process.
Brianna Smith
Jun 29, 2022
5
Denny Ying and Faheem were super kind, patient and extremely helpful! They did a great job helping us get our amazing new car! Thank you!
Alexandra Caldwell
Jun 29, 2022
5
We are regulars at Autonation Toyota and went to sell our truck back today. Employees Hasnaat and Sean were amazing to work with! They made the process quick, listened to what we wanted, and made jokes along the way. Thanks for the fantastic experience guys! Have fun with big blue. She’s the best! We will be back soon.
Alesha
Jun 29, 2022
1
Unfortunately one of the worst car buying experiences I have ever had. Sat in the showroom for over 2 hours (cleaning crew was the only other people in the lobby) as we waited to "close the deal". Salesman told us "20 minutes" and disappeared. Same salesman was unable to give me the extra key and said he would mail it the next day. Finally got the key 2 weeks later (he addressed the envelope to the dealership...yep...where he works, not to me). Only reason the purchase was actually made was the vehicle and it's qualities...nothing to do with the dealership.
Kent
Jun 29, 2022
5
Mike Jones was our salesman. He was amazing and I would recommend anyone go car shopping with him. He helped us right away, yet was not at all pressuring. He went above and beyond to make sure we were well taken care of. Highly recommend.
Samantha Orona
Jun 28, 2022
1
Wow I’ve never had a worse experience with service than here. To start off with my advisor Jeremy checked me in but did no paperwork, no walk around, no go over estimate or anything. I signed up to have Elliot give me a ride. He seemed nice enough but rattled off his spiel like a drill sergeant. He told me he wasn’t ready yet, once I sat down grabbed me to go and then proceeded to run around for 10 more minutes talking with different people and it was clearly evident he did not care about us. His driving was a bit erratic and several times I thought he was going to hit someone. About 3 hours after dropping off I called for an update, was transferred to Jeremy’s voicemail. An hour came and went and no call back. I had to call back again now 5 hours after drop off for a simple task and someone said yeah I think your vehicle is done. I made it over to the dealer and proceeded to check out. I mentioned that no one updated me about my truck and it wasn’t a very positive experience. I asked about an additional item I asked them to check and found out they didn’t write it down nor look at it. They gave me a card and said call Jeremy tomorrow about this. No apology no care. When it came time to leave they had lost my keys and for the next 10 minutes had to search around and eventually had me go to their key box to look for my keys. Some fool had written down the wrong number. Horrible customer service, didn’t quote a price upfront, overcharged for a service other dealers do for far less, do not call to tell you when it’s done, and take forever. I remember now why I will never take my vehicle here or to any other AutoNation again . It’s worth the drive to Mountain States where they actually CARE about their customers, have customer service, do a great job, and aren’t a bunch of incompetent fools.
Kevin
Jun 28, 2022
5
I recently traded in my vehicle for something newer, with more upgrades. Cammie and Taylor were fantastic to work with. They found a good fit for me, and made the whole process easy, and highly efficient. Kuddos to a great duo!
Julie Veto
Jun 28, 2022
3
I had a wonderful experience with the service department. They were welcoming, efficient and took great care of my Avalon. However, I only reviewed this location four stars due to having questions that only the finance department was able to answer…. Yet on my three different attempts, couldn’t find a finance person to talk to… nor could leave my info for someone in the finance department to call me back when they had time. I’m sure had they known I would leave this review, they would’ve helped me… But I’m persistent enough to get my questions answered in the end!!! 😆😆 I appreciate the follow up response, but I "stopped by" 3 times and was turned away each time. My suggestion... Instead of telling ME to "keep coming back...", find the root of the issue and have someone reach out to me!? :) UPDATE: Went back for service as (apparently) service is required on my Avalon every 5,000 miles!?!? So had the oil changed at 10.5K, back at 16K for a tire rotation, then will have to go back at 20K for an oil change... 25K tire rotation, 30K Oil... etc. Obviously, the service center is way busy... I had to wait an extra 25 minutes because they had a car parked BEHIND my car (again, obvious that this other car (if it even had an appointment) came AFTER me since it was parked behind mine) and I had to wait for them to finish that car before having them retrieve mine!?!? So, something that was to take (upto) an hour and 15 minutes, took an hour and 40 minutes having to wait for the other car to finish. Poor planning, poor scheduling and all-around hassle. Not to mention I had to call a Service Manager to make the appointment as I called in and left my info 3 times (hence the tire rotation at 16K vs. 15K) ... because nobody ever called me back. Overall, it's just a shame. The people in the service department seem knowledgeable enough, but it must not be run very smoothly if I have to go thru all of this hassle every time (2nd time on 3 months).
Jeff Freer
Jun 28, 2022
5
We purchased a used Toyota Highlander and Trevor Butkovich was great through the entire process! He was quick to respond and very knowledgeable. 10/10 would recommend him if you’re looking for a new vehicle!
Amber Van Treeck
Jun 28, 2022
5
Just completed my 6 month new car appt. I wasn't charged anything which was nice but didn't get an oil change like I was expecting. I guess it's not that necessary for new cars. I didn't have any problems dropping it off and returning later in the day. I scheduled the 1 year appt before I left and the staff was very helpful both at drop off and pick up.
Kimikiwi Andersen
Jun 27, 2022
5
The staff was super helpful and I’m in love with my 4Runner. It’s a certified Pre owned and i got an amazing warranty with it.
Katie Schlabach
Jun 27, 2022
5
Autonation Toyota Arapahoe was great to work with. We walked in at 5:30pm and walked out at 9:30pm with keys in hand. We had a trade in and although they didn't give us what we wanted, they weren't far off. They helped us with financing to make numbers work for us. I also appreciated that although there were many customers inside the dealership, it still felt private. We didn't know what anyone else was doing, nor did we feel like everyone could hear our conversations. The vehicle was the only vehicle available on the entire lot and really not ready to be sold. We were leaving town in a couple days. David Butkovich was great and worked some magic so we could take the car home that night. Thank You!
Rachael Hudson
Jun 26, 2022
1
Salesman provided the most unhelpful and unprofessional experience I've ever had. Would highly recommend driving the extra distance to go to another Toyota dealership.
Mary Huddy
Jun 26, 2022
3
As all dealers, they are pricey on services. They did not reset the maintenance reminder on my vehicle, so now every time I start my car I get the notification that maintenance is due. They were reasonable in the time it took to service my vehicle and had good communication.
Kristen Luton
Jun 26, 2022
5
In and out quickly. They said what they were going to do and did it in the time they said it would be done. You can't beat that!
Barry Devlin
Jun 26, 2022
5
Always a pleasure working with the Toyota team
Nicole Elizabeth
Jun 26, 2022
5
Fast service, fair pricing
Dan Estep
Jun 26, 2022
5
Eyad was extremely helpful when I was getting my car the other day. The experience was quick and efficient, and he was very friendly. Everyone was very professionally and helpful and I would highly recommend.
Marissa Roccanova
Jun 25, 2022
5
Fast, friendly service and easy to check in and out. They always take care of everything needed and usually before the estimated time frame! Great!
Karen Dyroff
Jun 25, 2022
1
I ordered a new car about 2 months ago and have called numerous times to check the status. The sales person has only returned 1 call sometime ago. In the last 3-4 weeks I have called about 30 times no return call from the sales person, I have asked to speak to a manager they are always to busy or in a meeting. I have been told that someone will call back which they have not. I was asked for my phone number so they could look it up, they don’t show anything, so who knows what happened to the paper work. Very unprofessional way to run a business. I went to another dealership they ordered the car that day and gave me an order form. Very bad dealership.
Jean Schell
Jun 25, 2022
5
I purchased my first car here and it was a great experience! Eyad was extremely helpful and patient while we looked at different cars. He haggled for me and I got a great deal! The dealership also offers a great warranty and in-house financing. I recommend Eyad as everyone's salesperson!
Gabe Elson
Jun 25, 2022
5
Had a great experience at AutoNation Toyota. Tony Nwoke was more than helpful and answered all of my questions! above and beyond customer service!
Devin Murphy
Jun 25, 2022
4
Autonation Toyota Arapahoe has always been pretty good at checking you in and out. Great service and always have a great parts department. The only reason for a 4 star rating is because it takes them a while to get the cars back to you after they’re done with service. On this last trip, they never reset my maintenance light after an oil change. Just little stuff that adds up.
Colin Spaeth
Jun 25, 2022
3
This dealership has been for the most part a good dealership. Although, twice I had to let the service person know my vehicle was completed and Ive been waiting for nearly 30 mins to get the rest of the process completed. I am going to assume that it was over bundence on the workload.
Bob Christy
Jun 25, 2022
5
Bobby Calamge was AWESOME! Great experience!
BertaToliver14@gmail.com Toliver
Jun 25, 2022
5
Service check in was prompt, informative, and courteous. My vehicle was ready in the promised time.
Barbara Gaetos
Jun 25, 2022
5
Had a great experience working with Sergey Osadchiy! He was really knowledgeable and was able to answer all of my questions. Found him to be extremely friendly and personable. Five stars!
Nelly Altsivanovich
Jun 24, 2022
5
I was looking for used car the other day. Very nice salesman named Sergey helped me. Very knowledgeable and easy to work with. Good place.
Lidiya Ulitsksya
Jun 24, 2022
5
Purchased our vehicle from here and do routine maintenance. Our experience was great, the sales person that helped us was knowledgeable and not pushy, and was really really helpful in figuring out how to get out of our lease and into the car our family needed. Maintenance has been a breeze so far and is covered. All in all a great service and a great dealership!
Jonathan Zimmerman
Jun 24, 2022
5
Great experience while getting parts and checking out some cars.
John Voss
Jun 24, 2022
5
Bobby Clamage was east to work with
Jeff McDaniel
Jun 24, 2022
5
Bobby Clamage was amazing!!
Jeanette Tolar
Jun 24, 2022
5
Came in for my scheduled 5k maintenance and worked with Jason. He was very nice and friendly and answered all our questions. Had to do a recommended alignment and everything went smoothly. Great service!
Islette Torres
Jun 24, 2022
5
Bobby Clamage was my favorite!
Caley CAMC4146
Jun 24, 2022
5
My latest service appointment was full of pleasant surprises! The day I called in to make the appointment, that same morning, my husband received a reminder call that it was time to bring my car in soon. I was able to get an appointment within the week at a time that worked for me. I planned for 1 hour at minimum and they had me in and out within 30 minutes!! Now that's what I call service. Toyota, thanks for always being so great to me. 😁
Angela Hernandez
Jun 24, 2022
5
Purchased a car here. We worked with an excellent and honest salesperson, Joe Bates. Getting a new car is often times stressful, but with Joe was it fun and straightforward. Thanks again Joe!
A. L. McClure
Jun 24, 2022
1
I received a recall notice from Toyota for my 2021 Venza. I scheduled an appointment online for service. Online, the estimated repair time was about one hour. I arrived at the dealership on time and was told that service would take 3-4 hours, but a shuttle was available every 30 minutes. So I signed up and waited in the lobby . . . for at least an hour. The shuttle dropped me off at home about 40 minutes later. With the realization that scheduling a return trip by shuttle might require at least 90 minutes after I received notification that service was complete, I calmly declined a ride back to the dealership on the shuttle. Bottom line . . . what I thought would be a one hour service call consumed the better part of a day.
David Besel
Jun 24, 2022
5
I've visted Toyota AutoNation on several occassions for the service needs of my Rav4. I continue to receive excellent service at each visit with a thorough review of my service needs.
Tanisha Davey
Jun 23, 2022
5
I went in to look at buying a new car. I'm not really ready to buy, but I spoke with a Sales person, Sami. She was so knowledgeable about the vehicle I was looking at. Camry. She was very kind and made me feel very comfortable with the dealership. I will definitely buy from this dealership when I am ready.
Michele Barker
Jun 23, 2022
5
I’m so very thankful for all the outstanding assistance that David Butkovich provided in every aspect of purchasing a vehicle. He did everything possible to make things ideal for me. Throughout the process he showed great patience, which allowed me to be completely comfortable with moving forward with the purchase. I especially appreciate David’s no pressure approach. David made a highly stressful event more relaxing. Also, while completing the paperwork with Jesse Christy, I was shown great courtesy and outstanding customer service. I had the dream team! This was the best experience I’ve had purchasing a vehicle. I’m so happy with my new vehicle and I would recommend AutoNation Toyota Arapahoe.
Leilani Keefer
Jun 23, 2022
5
I had such a pleasant experience buying a car with Bobby from AutoNation Toyota Arapahoe. First off, my car was hit by a drunk driver and totaled in a hit-and-run last week. This made for a very stressful car buying experience from the very beginning. I was in a pretty desperate situation to buy a car since mine had been totaled and was without one, I was ready to purchase something ASAP. This would’ve made for a very easy sale for any dealer. However, I visited three dealerships prior to coming to this one (those others shall remain unnamed) and for various reasons was put off, frustrated, and plain annoyed. I had not only had to take off work to conduct my car buying search but also had to take Ubers and/or get rides. One dealer told me the car was “unavailable” to look at or test drive even though I called and told them I was coming and drove 40 minutes. The second, again had me driving 40 minutes to look at the car and failed to mention that car had a deposit on it already. The final dealer, again 45 min drive, was not transparent about the condition of the car. Although used, this car was in horrible condition and had not been accurately described either in the pictures or description online. After dealing with a condescending sales consultant there, I decided to go to the next closest dealership, AutoNation where I encountered Bobby. Right from the get go he turned a very stressful situation into a fun and positive experience. He was funny and made us laugh. We were in and out in under 2 hours. I just love my car! It just goes to show you if you care about people, enjoy your job, and treat people with a little kindness you can turn a really bad experience into a really positive experience.
Kate Berg
Jun 23, 2022
5
Bobby calmage was the best sales person ever! He was fun throughout the entire process, and got me the car I wanted! Won’t ever go anywhere else!
Kassy Lindsey
Jun 23, 2022
5
Very professional and courteous!! Took great care of my car, as well as having a shuttle service, so I didn’t have to stay and wait while my car was being worked on!! Will use again !
Allan Dervishian
Jun 23, 2022
1
Worst Services received! Not only the extrapolated prices for recommended services and products but a security and privacy concern too. Yes, I am getting receipts on my emails for other customers after I visited here for my car. Not sure what level of privacy is maintained. Not even sure if my receipt would have been delivered to other customers' email addresses too?
Shreyans Kochhar
Jun 22, 2022
5
I would stand in line to buy from these people. Most awesome sales person I have ever dealt with, Sami. Most awesome other sales person I have ever dealt with Tali. Most awesome finance guy, Luis. All overseen by most awesome sales manager Ed Jones. Honest, fair price and trade. Didn't take advantage of me one little bit when they could easily have done so. This place is like visiting Disneyland. Buy from them with extreme confidence!
Matt Moore
Jun 22, 2022
5
Such a nice guy love his attitude . He's a new guy esmail . Good customer service 👍
Marlon Sam
Jun 22, 2022
1
Gregory Laubert (especially)and his sales team were the meanest, rudest, nastiest men I've ever met in my life. Decided to go across the way to Echo ... I was treated like a queen there and got I a great deal.
Julie Dutch
Jun 22, 2022
5
Fast and friendly, I highly recommend Autonation Toyota
John Titterington
Jun 22, 2022
5
Hands down the best salesman in Denver is David Butkovich. He got me the new car camry 2022 SE AWD faster than I expected.
Guga Guga DJ
Jun 22, 2022
5
Toma is always nice to deal with!
Kimberly Mcmeen
Jun 21, 2022
1
I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere.
Bernadette M. Martinez
Jun 21, 2022
5
If you’re in the market for a new Toyota you need to go see Samuel Zevallos-Duenas. Great salesman that helped me out when other salesmen wouldn’t bother to give me the courtesy of a conversation. Samuel helped me pick out a brand new rav4 XSE that was shipped straight out of the factory. He kept me updated through out the shipping process and made the whole car buying process super simple and easy! I felt taken care of and even had a great experience working with Usman Shakoor in the finance department. Can’t wait to enjoy my new Toyota for many years to come!
Becca Shaw
Jun 21, 2022
5
Bobby was great! He was easy to work with and made the experience enjoyable. He went above and beyond.
Andrea K
Jun 21, 2022
5
I was super happy with how quickly my car was serviced for its 15,000 mile checkup. They did a great job!
Mel Hansen
Jun 21, 2022
1
I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere.
Bernadette M. Martinez
Jun 21, 2022
5
We had a great experience! Charlie was awesome and made the car experience easy!
Sarah Vernon-Brunner
Jun 20, 2022
1
I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with.
Bernadette M. Martinez
Jun 20, 2022
1
I don’t know what is with this place, but it’s the most bizarre way to handle service. Why even make an appointment? If you love standing around in the service area and you enjoy it when people go out of their way to avoid eye-contact, then this is the place for you. The service is horrible for me (you walk in, no one directs you where to go, you're ignored by a bunch of folks, standing behind their own service desks, who look like their are over-worked and under-appreciated, most don't even want to make eye-contact with you). I seriously get the feeling that these people hate working there. I genuinely feel badly for the folks who work at the service desks. It’s like another annoying a** customer walks in and it could literally be the straw the broke the proverbial camel’s back for how bad their day can be for whatever paltry wages these folks make. I don’t like to complain or bother people, especially when they are over worked. I don’t even know what to say that is good about this place other than it’s the closest Toyota dealership to my house. Sorry for you guys that work there - seems like an awful place.
Vassi Bieber
Jun 20, 2022
5
Great service, knowlegeble nice people. Shuttlr service.
Rusne Valaika
Jun 18, 2022
5
Eyad Abu-sufiah is the most amazing sales rep ever!!!! He treated us so great, he is so professional and helpful!!! Give him a raise now!!! Just purchased a new car and I am so excited!
Ellie M
Jun 17, 2022
4
Good experience buying my Tacoma.
Chris Kim
Jun 17, 2022
5
Jeremy was so helpful in talking to me about how much it would cost to repair some internal damage to my car. He was straightforward and honest, and gave me options to come back another time when the timing wouldn’t work out.
Sharon Yan
Jun 16, 2022
4
Excellent service, I just wasn't sure why I had to bring the car in for a tire rotation.
Paul Headden
Jun 16, 2022
5
Mr. Michael Jones took excellent care of my trade in and purchase. Very thorough, easy to work with and outstanding customer service.
Kendra Rooney
Jun 16, 2022
5
I was in and out in the estimated time and the service rep was very helpful!
KC Yarcho
Jun 16, 2022
4
Needed key battery. Young man in parts dept was very pleasant, changed out the battery in a twinkling. $3.21. On the road again.
Gerald Dilley
Jun 16, 2022
1
Good luck making an appointment online or over the phone. After leaving five messages requesting to make a service appt and also staying on the line a couple times for 30+ minutes, I finally had to stop in and make an appt in person. When I dropped my 4runner off at 10am I was told a tire rotation, balance and new wipers would be ready by 1:00. At 1:30 I text to ask about the progress and was told they “forgot to dispatch my vehicle” so the work was never started. They didn’t finish until almost 5pm. They did take $20 off my bill but the whole process was terrible. I like going to this dealer bc of the convenient location but I need to start going elsewhere.
Amy Long
Jun 16, 2022
5
My 2018 Camry had a recall! 3 hr service..finished in 2 1/2 ...Thanks Jeremy!
Stacie Blazel Piatt
Jun 16, 2022
5
6/14/2022 update - I worked with a different sales rep and had a great experience. I'm now in a 2022 Hybrid and absolutely love it. After some negotiation, management offered a fair trade in price for my 2020. 2/2022 update - I leased a 2020 Rav4 and absolutely love it. A few weeks ago I received an email asking me to trade it in early to help with their used inventory. My current lease is in excellent condition and is 5k under expected miles at the 2yr mark. After spending over 1.5hrs at the dealership for what I was told would be a 30min appointment, I couldn't hang out anymore. I was told I would receive a call to finalize trade details. No one followed up. When I finally reached out, I was told they couldn't get me to where I wanted to be, when we hadn't even discussed payments. I was highly disappointed and felt like my time had been wasted when in actuality I was trying to help them after receiving the email wanting my vehicle.
Jessi K
Jun 15, 2022
2
Update: 6/15/22 I am updating my review because AutoNation did resolve this issue and refunded the unwanted add on warranties from the sale. I did not appreciate that after months of getting the runaround from them it took me posting a public review to get them to act. Original Review... AutoNation wrongly charged me $1600 during the sales process of a Rav4. They are refusing to refund so I am writing a review to disclose their bad business practices so others can avoid them. My wife and I love the car that we got from AutoNation. Unfortunately, I did not love the sales process. I have been trying to get a refund on product limited warranties that were tacked on to my sales price for months now. AutoNation has been giving me the run around and it has been a terrible customer service experience. I do not believe the sales person ethically positioned these products to me during the sales process. I used to work at Enterprise-Rent-a-Car and to make a fair sale on an up-sell product, we had to present it as a choice. When I tried to say that I did not want these products the sales representative said that it was "mandatory" and "every vehicle comes with them preinstalled." While in the Finance Dept I pointed out the below bullet point while reading "Product Limited Warranty" form at signing, - "The purchase of the Appearance and/or Windshield Protection Product is not a requirement for the purchase, lease or financing of a covered vehicle." The finance representative again repeated to me that, "every vehicle comes with them pre-installed." So after repeatedly saying “no” I did not want these products and getting the same answer, at the end of the sale the sales representative said it actually wasn't pre-installed and asked me to wait for it to be installed. He said it would be 1-1 1/2 hours. At the 2 hour point I had to go looking for the car because I needed to get back to work. And this was 2 hours on top of the already 4 hours I had been at the dealership. I feel like I was deliberately misled on that aspect of this sale and signed documentation under false pretenses. Integrity is important to me. I know that these sales people receive extra compensation for selling extra products. When someone lies directly to my face to make an extra buck I unfortunately am not one to just sit back and let the business get away with this kind of sales practice. If AutoNation does not right this situation within 7 days I will be filing a claim with the small claims court at Arapahoe County Justice Center. I will be leaving this review up as a public service announcement. If AutoNation has done this to you as well, you can seek an audience with a judge to explain your situation. I will be looping back around with an update on this post once it is resolved. I would not recommend AutoNation to friends and family.
Greg Greive
Jun 15, 2022
3
My 2021 Tundra radio would "black out" intermittently while driving render it and the phone connections useless. After a new radio and 4 trips to the service department the problem persist. I was given the explanation that this maybe a "Safety" issue built into the radio. Color me suspicious!
Mitch K Denver Co
Jun 15, 2022
5
Anthony always takes great care of my corolla and has excellent customer service! He always makes sure I can get a shuttle and communicates with me about what's needed for my car and the status of my car. I highly recommend him and Autonation Toyota Arapahoe to get your car serviced. I can always trust them to take care of me.
Jess
Jun 15, 2022
1
Clearly this place is so busy that they don't need my business. However, 3 times I tried to reach a service dept. rep via phone with a question about my Camry Hybrid. I waited on hold for 20+ minutes each time and hung up. Eventually went to a different dealership, farther from my house, which, by the way, answered their phones immediately. Terrible service department! Follow up: GM had to post this follow up online for positive PR, but when I called this number, I again got into their VM and could not leave a specific message. We ended farther from home, buth Mountain States Toyota, and will remain with them.
Susan Kannel
Jun 13, 2022
1
I had to wait for a longtime for an Autonation employee to give direction at the service section. It took 2 hours for complimentary 10,000 mile oil change. I am wondering if it is worth wasting so much time to get a free oil change.
Subbiah Pugazhenthi
Jun 13, 2022
1
$110 for an oil change and I didn’t even get an OEM oil filter. If I wanted a knock off oil filter I could have went to grease monkey and paid significantly less. Not impressed with this service.
John Brown
Jun 13, 2022
1
I went in at 10:30 am for 2 recalls on my Highlander hybrid. It said on the recall notice that it should take about an hour. I decided to just wait for the car. When I asked the guy at the service counter, he said the car would be done by noon, then when asked again, he said the car was just getting done and should be ready in a few minutes, but it was 3 1/2 hours later until I got my car back!
Jasper Jasper
Jun 13, 2022
1
Horrible experience we went for an appointment we had Friday at 6:30 we got there around 6:15 someone advised us he would be with us shortly. Well 1 hour later we were done looking at the entire lot and Gary Hess didn’t make it to the pre appointment we made. He to busy making a sale. I know you guys get busy but the right thing to do is have someone come out and bring us the car if you can’t assist us then have another person do the job for you . But no we didn’t have anyone come help us we already knew what car we wanted and everything but unfortunately we had to take our business somewhere else due to the lack of help we got at your dealership. When we asked the front desk lady she told us everyone was busy with someone . While you had people in the back chatting in groups of 3 and others on there phone but they were busy huh. Very unprofessional place . Personally I will never bother to come to this dealership.
Clara Ramos
Jun 13, 2022
5
I had a great experience with Cannon and Carlton. They helped me get through the car buying process quickly and answered all my questions. I never felt rushed or ignored like I have with past purchases. Thank you for helping me buy my dream car!
Cady Merkle
Jun 12, 2022
5
Alex and Koren (spelling?) made my buying and trade in experience wonderful. I bought a new GR86 and love it. They made me feel appreciated and made sure I was taken care of every step of the way! Their communication and response time was stellar. Highly recommend this dealership
Amy Cinnamon
Jun 12, 2022
5
I went to the dealership for an oil change. I didn’t purchase my car from here, but everyone was very friendly. I feel as though the service was done in a reasonable enough time. As with any dealership, it was a bit pricey for just the oil change. However, I will definitely bring my car back to be serviced in the future as I felt it was in great hands.
Celine Lizana
Jun 11, 2022
1
Very disappointed with my visit. Had a tire pressure light on after swapping winter tires. Stopped at AutoNation and tech did a quick check of pressure and used a scanning tool. Diagnosed a bad sensor and asked me to schedule an appointment. I scheduled the appointment for early Saturday morning and was told it would be a quick fix. I arrive for the appointment the representative tells me that it will be two hours and if it needs to be reprogrammed it will be $150 and not under warranty. My impression was the tech had already determined it was a faulty sensor. I waited two hours as I had not arranged a ride because it originally was going to be an hour. They call to tell me it needed to be reprogrammed and do I want them to do that for $150. So after sitting for 2 hours I chose not to have them program tire pressure sensors. Went back to Discount and they were able to program it. Because it is the RAV4 Prime they had issues with selection of the right models in their system. So I will not be returning to AutoNation for this car or my wife’s highland.
Mark Chapman
Jun 10, 2022
5
I was Colorado for a long weekend(from Iowa) and noticed a headlight was out. I drove to the service lane without an appt. and was told it would be about 10 days before I could get an appt. Since I would be driving back to Iowa within 3 days that was a non-starter. I was being helped by Nicole(her 2nd day on the job) and she explained if I wanted to see if I could be worked in she would see what they could do. In less than an hour I was on my way. Thank You Nicole and everyone at Toyota who helped me out. Jay Willems Mount Vernon, Ia
Jay Willems
Jun 10, 2022
3
Update 2022. - they have slipped. Not sure if covid or if it is just hard to retain good people. But it takes ages to get regular maintenance scheduled and the sales people blew it in a story too long for google reviews. Basically sales people didn't want to bother coming out to see a customer whom I preferred because he didn't have a trade or something. He wanted to buy what they had on the loy but they acted like it was an inconvenience. Weird way to run a business Hopefully they turn it around. ..... old review below ....... Brought in for routine service ( I have no experience with body shop, or sales) but the service guys were efficient but still took the time to show me where some oil was weeping out of a timing cover (to keep an eye on it down the road). I looked into some winter mats, and the old guy at the parts counter was pretty quick to look up things / check stock.
Insidious DrNine
Jun 10, 2022
1
We visited auto nation Toyota in the market for a new Toyota 4Runner. We offered a trade in knowing it wasn’t worth much but was completely blown off after they declined to take the trade in. Instead of proceeding to even be put us on the wait list (which we were told was months out) for a new 4Runner we were told to have a nice day. When looking at colors for 4Runners Daniel was huffy and said just how busy they were so if he can get my key the can start to look at the trade in and see if this was something we can make happen. Just terrible customer service and Danil Sergeyev treated us like such a number. I do not recommend nor will be back. We went to groove and was in a new 4Runner in 2 weeks!
Hannah
Jun 10, 2022
5
I filed a mechanical breakdown claim with Jason. We were able to come together and take care of our mutual customer. AutoNation Toyota Arapahoe had fair parts and labor prices that needed no negotiation. Jason was quick with every document I needed to get repairs funded. We were easily able to get the customer back on the road. THANKS JASON!
Nick
Jun 9, 2022
5
I was able to get my vehicle in quickly for a service appointment. They performed the service in the estimated amount of time. Large waiting area and was happy to see an enclosed kids room with toys! This made waiting with an infant much more comfortable.
Amanda Lin
Jun 9, 2022
5
Typically I have had no problem scheduling an appointment for general maintenance with AutoNation Toyota Arapahoe. This last time (the week of May 23rd), I wasn’t able to reach a person all week, and no message returned. Apparently the message system was on the fritz. However, I tried one last time on Friday 27th and a person picked up! They did what they had to do at ANTA, and the service advisors took to the phones, and I got in for that afternoon and I am so grateful to my guy, Travis Rodriguez.
Calisse Weidner
Jun 9, 2022
5
After an initial hiccup in the reservation process, Bill G. made it right and we were very grateful for his help. Once the car arrived (earlier than expected), Sami was assigned as our salesperson, and she was great to work with. This is our second purchase with AutoNation Toyota Arapahoe and we will continue to come here for all of our vehicle needs. Other dealers that we originally reached out to during our research process were tacking on thousands of dollars in mark-ups, which was a complete turn-off. AutoNation did not charge a mark-up and we were very pleased with the purchase process.
sunny tran
Jun 7, 2022
2
Not sure what is going on with the scheduling for services this past week. I was on hold for a long time last week and was never transferred to a live person. Then on Monday I decided to do the "call back" and I "won't lose my place in the "que." Well that was around 1:30 and I never received a call back. I tried making several calls on Monday in the afternoon and still didn't talk to a live person. Now today (Tuesday) I've been on hold for over 15 minutes and am waiting for a call back due to "leaving a message." Very disappointing. UPDATE: after 20 minutes of waiting on hold, I was able to speak to a person. Tony. Who was very helpful. I would give tony a 5 star in his handling of the phone call.
Matthew Perkins
Jun 7, 2022
5
Andrew C. was very friendly and helpful finding me a great new lease. 3 years later I ended up purchasing my lease. Once again very helpful staff
Karina Taylor
Jun 7, 2022
5
Prompt, friendly service. .
Beverly Cloyes
Jun 7, 2022
5
I had a great experience. They worked effortlessly to get me out of there as I had an appointment somewhere. I left with a great car!
barb klemme
Jun 6, 2022
5
Michael Elario was extremely helpful during our search for a new vehicle. He wasn't pushy at all, and never tried to sway our decision. We test drove two vehicles and told him which one we wanted; he was very accommodating and he made the process very smooth and pleasant.
Luke Glasscock
Jun 6, 2022
5
Routine oil & filter change. Courteous staff. Shuttle service was a big help. Service tech very nice.
Diane Riffee
Jun 6, 2022
5
Best experience buying a used car, and Gary Hess actually made it enjoyable in the current market. He was funny and professional. The communication and straight forward approach was extremely helpful in the middle of my vehicle drama. I felt extremely comfortable making my decision and that was a first for me in my 15+ years of used vehicle shopping and buying. Great customer service, great price. I would definitely recommend it!
Chelsy Forsberg
Jun 6, 2022
5
Top notch service! Brought my 2003 4runner in to have it checked out due to a large oil leak. I worked with Jez and he was fantastic. Everything was fixed the same day too. I will certainly be using these guys for future repairs and service
Brett Alden
Jun 6, 2022
5
They were very nice and helpful Told me it would be ready at 11:30 am and it was . Thank you
Terry Shields
Jun 4, 2022
5
Toyota crew always friendly and professional. Sometimes it feels like forever waiting. However, the work is quality. I can trust they do what they say and they do it correctly.
Sarah Garcilaso
Jun 4, 2022
4
It was A normal 60k check up and liquid changes. They have Always been a little expensive on there services but they are also very nice and patient. Only consider, besides the cost lol. They Said that my car would be done at a certain time and it was not. I was there for over 8hrs when it supposed to be 5. I should of went home but I lived to far for there lift service and it would of been To expensive to take a uber home and back so, I had to stay.
Matt Trevino
Jun 4, 2022
5
I went in and had extra goodie’s added to my vehicle. Prior to my appointment I was contacted and we went over my stuff that I wanted. I was well taken of and they made sure of the products that I ordered was correct. They kept me informed of the progress and gave me a very accurate time frame of when they were finished. Couldn’t be happier. Thank you!
Ryan Brieske
Jun 3, 2022
5
I have gotten 4 cars from them and have never gone anywhere else for any service. Completely impressed on many levels. Alex was fantastic!
Pam conner
Jun 3, 2022
5
They always do such a good job!
Nancy Gwinn
Jun 2, 2022
5
Yesterday I purchased a Rav4 from AutoNation Toyota Arapahoe and I worked with a young man by the name of Trevor Butkovich. His non assuming, relaxed attitude and his absolute friendliness was a big part in me purchasing the vehicle. He was not in a hurry and was very patient with me going over what the cost would be and what my trade-in was worth. He join me for the test ride and was very informative. He also stayed beyond closing to help me join my iPhone to the RAV4 mapping system. If that wasn’t enough I left my house keys on the ring of my trade-in vehicle. Trevor the next day came all the way out to my home in Littleton to return the keys to me. That is way above and beyond excellent customer service! Extremely satisfied customer! Mark Guthrie Littleton Colorado
Mark Guthrie
Jun 2, 2022
1
Do not recommend to anyone very unprofessional throw things around try to sell you something they say it’s five dollars but it turns out to be like $14,000 but plenty of cars in the last two years probably four vehicles will not recommend anyone to them
Armando Cisneros
Jun 2, 2022
5
The sales guys are amazing. Alex took the time to explain everything. Super nice Mgrs. A little high on prices,but those are the times we live in now. My only frustration was, 3hrs to get an oil change. I had an appt. They were busy and got behind.
Scott Leszczak
Jun 2, 2022
5
Getting my RAV4 Prime at Arapahoe Auto Nation Toyota was great!! They kept me up to date on when the car was coming in. No haggling - got a good deal on a hard to find car! Trading in my car and picking up the new one was even better. Overall, no brain exhaustion when buying a care with them. This is my second time buying a car at this dealership!
ARhee
Jun 2, 2022
5
Getting an appointment was easy. Jeremy S- asst service mgr- is great to work with. My highlander was in and out quickly for the services that were performed.
Katie Adkins
Jun 1, 2022
5
Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)
Ashley McCreadie
Jun 1, 2022
5
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Bandilerh Ngwenyaeh
Jun 1, 2022
5
Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)
Ashley McCreadie
Jun 1, 2022
5
Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)
Ashley M
Jun 1, 2022
5
Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)
Ashley M
Jun 1, 2022
3
I have an extended service plan for the Nissan that I purchased at this dealership. I bring the car in for mileage-related service checks. This time it took over 2 weeks to schedule an appointment due to problems with the website, long wait times in the call center, and no call back when I left a message. When I arrived for the 8 a.m. appointment, there were numerous service techs in the bay, but no one acknowledged me. After a couple of minutes, I walked over to a service desk with a tech. Another service tech walked within 2 feet of me -- no eye contact. The tech behind the desk spoke to me before I reached the desk and said (with an outstretched arm/hand in the "stop" position), "Wait at your car, someone will be with you." Pretty rough, from a customer service viewpoint. I waited in the customer lounge and the service was performed timely. At checkout, I had not yet received the email receipt, so it was printed for me. I received it about 10 minutes after completing the visit. The system had no record of my gold-level service agreement, purchased in 2019, at this dealership. The service agreement is transferable with the vehicle, but not transferable from the dealership. Again, rough from a customer service viewpoint. I brought all of this to the attention of the assistant service manager. He listened, offered some explanations, and admitted they could do better. Here's to good improvement!
Florence Sebern
May 31, 2022
1
This is the worst deals I have ever been too! Too bad I leased my car here.. they are awful to deal with.. Service department got grease on my interior.. and cost me a set of tires.. tire was leaking from day one.. they “re-beaded” tire on all wheel drive car. Goes flat due to tear in the bead they beaded.. save yourself and go elsewhere!!! Wish I could give them less than 1 star..
Ryan M. Caldwell
May 30, 2022
1
I’ve never financed a car this would be my first with a pretty large down payment. I’ve only used cash with past purchases. I did the mistake of telling the finance department that. They gave me the option of 18.99% interest, or 5% ONLY if I bought all their warranty’s etc. ( around 5k of add ons) if not back to 18.99% so I’m being told why waste to money to the banks invest it in your car. I was also told the car was not a rental ( looked farther into the vehicles history it was.) I have now return the vehicle due to their 5 day warranty and speaking with some people I trust and I’m on week two of waiting for my down payment to be returned. I’d stay far away from this place they know everything is inflated right now, but will still try to get one over on you. Best luck car shopping!
Mitchell Lisiecki
May 30, 2022
1
So the sales guy Michael M was great but the finance team is a joke . Told me my payment was over 800 on a 13 year old truck that was over priced . I went to three different dealerships looking at the same truck only newer and my payment where 2 to 300 dollars lower .
Laurance Spoo
May 30, 2022
1
This dealership is highly racist and unprofessional. Please AVOID the experience of coming here if you can.
Era Writer
May 30, 2022
5
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Zeca Cristina Zeca
May 29, 2022
2
Bought a 2018 ford transit my sales guy was amazing his name is Mike but I didn’t get the same feeling about the detail guys it’s a 40k van with 26k down I believe the least I could get was a cleaned detailed vehicle I’ve been back 2 times and get no results all they do is wipe it down something I could do since I live near Brighton my seats are very dirty and vents super dusty very disappointing
adrian quintero
May 27, 2022
4
I usually get great service. Van odomeyer at 34k so in for a 35k checkup and they said I had to use my 40k because the numbers got off someplace. I asked them to replace my wipers too. Shop called me when it was done and I returned to the dealer. On checkout I noticed I hadn't been charged for the wipers. The sheet was marked that the wipers were checked and were fine. Untruthful. One blade was pretty shredded. Told the Service Manager who had a tech check and change the blades for sure this time. Im disappointed.. Hoping I get truthful service next time without telling them how to do their job! And I want my missing oil change visit back. please.
Michele Allen
May 27, 2022
5
Typically despise the car shopping experience with how long things take and haggling back and fourth on pricing/warranties/extras, but this was by far the best experience I’ve had. The guys where knowledgeable, with no haggle pricing and quick on getting you in and out. First time car buying from toyota Arapahoe but I can honestly say it won’t be my last. Thank you for the great customer service and quick process. Dan was my salesman and he was great to work with, if you go in make sure to ask for him!!
Michael Tersigni
May 27, 2022
5
This is the 5th car we have bought from autonation Toyota. It is my 3rd Rav4. This time it was a hybrid. We have always been treated with dignity and respect and I felt like they listened when we had questions or wanted something to be changed.
Jeff Macht
May 27, 2022
1
Had a service appointment for 7 AM in the morning for differential fluid, brake flush, and oil change. I actually dropped off the car the night before. They said it would be ready the next day at 12 noon. 12 noon comes around and I haven’t heard from anybody. Good luck trying to call and get through to a service advisor, you are put on hold forever, thrown to voicemail, or you have to leave a message. They finally called me back and said they completely forgot about my car and haven’t even looked at it yet, blamed it on a computer glitch. Had to wait till 5 PM that evening to pick it up. Upon pick up, they didn’t even complete all the services, and completely failed to do an oil change! The amount of incompetence displayed at this service facility is beyond comprehension.
Dan Carlin
May 27, 2022
5
I worked with Kharen and he was absolutely fantastic. Informative, helpful and patient. We walked out with the exact right car for us and next time we need a car I will definitely be looking to do business with Kharen. Thank you!
Bethany Kuenne
May 27, 2022
5
This is the 5th car we have bought from autonation Toyota. It is my 3rd Rav4. This time it was a hybrid. We have always been treated with dignity and respect and I felt like they listened when we had questions or wanted something to be changed.
Jeff Macht
May 27, 2022
5
Auto Nation kept me informed as they did service on my Venza. Couldn't have been more pleased.
Susie Harrison
May 26, 2022
4
Buying my 4-Runner with Toyota was relatively easy. I was able to trade in my vehicle and drive home that night in my new suv. Since, their online portal, automatic payments and information was easy to access and made paying for the vehicle painless. Over the years I have had to take it in a few times for maintenance. Each time Auto Nation was available for a service rime that worked around my schedule and honest about the repairs or service it needed. No one enjoys paying for a car at least Auto Nation made it easy.
Brooke Chisum
May 26, 2022
5
I called Autonation inquiring if they had an tacomas! I knew it was going to be a slim chance but to my surprise they had an SR5 with alot of cool features attached to it! I told Bobby I would be there in 20 minutes and he held the keys for me. I ended purchasing it and am very happy!!!! Thanks guys!!!
Billy Shue
May 26, 2022
1
No longer a fan of their service department. Incompetent when it comes to diagnosing an electrical issue. Quoted 1k for navigation micro SD card (226$ at any other dealer). Would no longer recommend.
Gary Ruvins
May 26, 2022
5
The service team at Toyota Arapahoe, are very professional. When you drive up to have your car serviced, you receive a fast check in, and work with one reprehensive during the work process. Anthony Dupont kept me informed during the repairs and told me about the recall items on my car. He is my contact for future repairs and questions. Great team!
Lisa L
May 25, 2022
2
Likely will not be back to this dealership. Although my buying experience went fairly well, they definitely raked me over the coals due to supply chain by requiring a trade in and then low balling it to find their profit. Then I visited recently for my "free" service appointment. When I booked the appointment I specifically asked about arranging a windshield replacement + recalibration. They confirmed they would set it up with Safelite and take care of everything. So I drove the 45 min only to be told they don't offer coordinated windshield replacement services and I'd be getting my standard 5000 maintenance, which entailed (drumroll please) a tire rotation. So I wasted a grand total of 5 hours between driving, waiting for service, driving home, for something I could have gotten done for free at my regular tire shop. Can't really explain how livid I am about the whole experience. The ONLY reason for a 2nd star was the salesperson and their commitment to find me a car when it was getting to a point where we really needed it.
Casey Lems
May 25, 2022
5
Had a great experience recently purchasing new Vehicle at AutoNation Toyota. The sales representative, Robert Clamage, was very respectful of my time, responsive, and professional throughout the purchasing process. Understanding the current limited supply of new vehicles, I was pleasantly surprised when our new Vehicle arrived for pickup only 3 weeks after making the initial order reservation. Overall was pleased with the purchase process at AutoNation and would recommend others to check out if shopping for a new Toyota in Denver area.
John Weekley
May 24, 2022
5
Weird time to buy a car but Brian was great and reached out when he noticed the model I wanted was coming in and wasn't reserved yet. Signing the papers and buying the car took several hours and kept me there late, I don't buy enough new cars to know if that's normal. Otherwise a pretty good experience. There wasn't an MSRP markup on the Rav4 model I bought.
Adam W
May 24, 2022
5
Best auto dealer anywhere.
Roger Postek
May 24, 2022
5
Never a problem and staff very knowledgeable on any questions
Pamela Duffy
May 24, 2022
5
Great job and thanks for getting the service work done in a timely matter.
craig conta
May 23, 2022
5
Oil change and top off. Done quickly and correctly. Excellent service as well.
Will Pearson
May 23, 2022
5
Always get great service at Auto Nation Toyota Arapahoe, Colorado.
Wendy Meyer-Finley -CO
May 23, 2022
4
The communication (phone, email, text) prior to purchase was clear and prompt. Very helpful sales person Danil.... The buying process was LENGTHY!! We were pre approved and still took several hours
Lynette Roe
May 23, 2022
2
Went by the AutoNation to look at a Tacoma that was surprisingly on the lot and not already pre sold. The sales person I was chatting with sent me a pic of the exact price of vehicle and the expectation is that'll be the final price before any tax is applied. When working through a quote they tried shoving in a bunch of random items and warranties I didn't want. Told them I won't be taking any of those. They knocked all but two off the list saying they can't take them off. The items were window tint and clear coat (I believe it was clear coat). However, those items were not already on the car and they said "Our window tint guys have to get paid". So I left, called up Mountain States Toyota who also had the same make, model and trim I was looking for (even had a few more features and was about the same price) on the lot and not pre sold. The only thing I had to negotiate with them was the trade value (I got what I wanted unlike AutoNation) which is how it should have been at AutoNation Toyota. Ended up purchasing the vehicle from Mountain State Toyota because they didn't play games. Worked out in the end, but not through AutoNation.
Levi Long
May 23, 2022
5
I stopped in for my first service on my new Toyota Corolla. No oil change needed until 10k but a check-up on the first few months of operation. All good!
Jeff Tomczak
May 23, 2022
4
Anthony Ray and Lydia did a fantastic job with my Camry following a fender-bender. I couldn't be more pleased. My only suggestion would be to offer more status updates, even if to say that they are still waiting on parts. At least then I have an idea as to what's going on. Overall though, nice work!
Hilary Osborne
May 23, 2022
5
I have boughten my last 4vcars from them. I feel comfortable going there and have always come out with a nice to great car. All of the cars I have gotten there have last me more than 250,ooo miles, one of which one of my sons is driving now and another that my granddaughter is still driving, and both now have over 300,000 miles on them.
McClarnon Bill
May 23, 2022
5
Mrs Allen martha is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After loosing my job I have no where to lay my heads upon until I was introduce to Mrs Allen martha by a friend who advise me to invest into her bitcoin trading and now my life have really change. Visit Mrs Allen martha on WhatsApp: +1 (817) 866-6931 Email: allenmartha897@gmail.com
Makhalisa Hllomla
May 23, 2022
5
I was in for routine maintenance and they notified me of a recall. For a little extra time on my laptop they fixed that too. Everyone was very nice and made sure I didn’t need anything else. The woman at the front desk is a master of multitasking!
Kristi Snyder
May 22, 2022
2
I got a new 4Runner here in 2020 and that experience was straightforward, but their service department needs improvement. I recently waited 2.5 hours for a tire rotation WITH an appointment. Yep, just a tire rotation. Previously I brought my vehicle in for an oil change (again, with appointment) and waited about the same amount of time. Gonna try a different dealership next time. I’ve got no patience for a dealership that requires appointments only to make me wait that long.
Emmanuel Martinez
May 22, 2022
1
What a disappointing and frustrating experience. Buyer beware: their first offer is their final offer and they won’t negotiate. Toyota, without any prompting, emailed us asking to buy or trade-in our Prius. However, we get there and they are unwilling to even consider cash offers from Carvana or Kelly Bluebook. Instead of wasting our time, could have just told us this over the phone that there’s no wiggle room in their price rather than telling us they’re willing to consider what others are offering if we came in to chat. We’re loyal Toyota car customers, but will not be trading in our car or considering buying from this Toyota dealership in the future.
Kara Sweet
May 21, 2022
5
My salesperson was very knowledgeable, courteous, and organized. The process of swapping a leased vehicle to purchase a new vehicle was straight forward and flawless. Excellent experience all around. Thank you Luis for your professionalism and expertise, I walked away with the perfect car and a better rate then before!
Sarah Oves
May 20, 2022
5
Excelente atención , muy buen equipo de trabajo . Los recomiendo ampliamente . Dios bendiga todo el equipo
Rene Rudolf
May 20, 2022
5
Mike Ward at the Service Department was very courteous and technically exceppent in explaining the details of the services needed to allow my 2010 Highlander Hybrid good performance. Thanks.
Nien-Yin Chang
May 20, 2022
1
If I could give 0 stars I would. Sales team is great. God forbid you need customer service, or a TITLE TO YOUR CAR. Seven months. They are dismissive, racking us up fees, ghost us, put us off, guy who called me finally was arrogant and mansplained why its just fine and I don't understand men things. DMV has said what we need from them, they ignore it. Save yourself the future lawyer fees trying to get a car title out of them after they get you to sign a 35k loan. They DO NOT CARE ABOUT THEIR CUSTOMERS ONCE THE LOAN IS SIGNED. Adrian - you need to clean house in your customer service team. Filing complaints with every bureau I can find. You are better off buying a car from a back alley in a cartel ruled territory than here.
Mandy VanDyke
May 20, 2022
1
I like the Shuttle service and driver best that deserves 5 start. But rest all I don't like. From getting appointment to end services were not all any professional. Even sent email with my name wrongly spelled even I have dictated the spelling multiple times.
Kanhaiya Acharya
May 20, 2022
5
I had a great first time experience purchasing my first vehicle at only 18 years old! The staff was super quick with paperwork, super friendly and even gave my boyfriend and I water while we waited. The process went smooth and quickly and I am happy with my purchase. Thanks Toyota Autonation in Arapaohoe !
Madisyn Lynn Sellerz
May 20, 2022
3
As a female, I don't appreciate being "man-splaned" about the service contract I purchased. I purchased it, I know what the terms are!
Terry Casalla
May 19, 2022
5
Had a really great experience with Natalia. She helped me pick out a RAV4 that fit everything I was looking for. The trade in process was quick and smooth.
Katie Logan
May 19, 2022
5
First time visit for vehicle service. Bought my RAV 4 from Groove Toyota but decided to bring it here for services. One reason is because it's much closer to where I live and 2, I wasn't really happy with the experience from Groove. Came in for routine 10K mile service and everything went smoothly. So far, so good!!
John Bundy
May 19, 2022
5
Great service. Bill figured out a way to save me >$100 on services I requested but were not needed. I’ll stay with these guys for as long as I own my Tundras, in other words, for ever.
Gerard Leone
May 19, 2022
5
Went in for the first service on my leased vehicle, and I was very impressed with the level of customer service. There was a safety recall on a part so it was going to take longer than anticipated so I left the car and picked it up at the end of the day. Notified me the car was done via text, smooth easy and quick pick up, and I was on my way.
Brooke Conner
May 19, 2022
4
i took my 2019 sequoia in for an oil change and new wipers. The appointment process was very easy and they had openings at convenient times. when i arrived the check in was quick and informative, and they started to work on the truck immediately. The waiting area was clean and comfortable, and the work was done quickly and i was back on the road.
Dave H
May 19, 2022
5
After 20 years of dealing with dealerships and the service department I have finally found a service department that does what they say. Jez was AMAZING to work with. He actually answers the phone!! He calls back when he says he is going to. I will say that it was the best and easiest experience with a service department I have ever had. Thank you!!
Tanya Berner
May 18, 2022
5
Excellent customer service, I contacted Rafael prior to my travel, I let him know when I was expected to arrived from my 3½ hour drive, he went to work early to meet with me, he had vehicle ready for my test drive upon my arrival, he was very pleasant and kept me informed through the whole process of purchasing my vehicle, I am very happy with this experience and would definitely refer anyone interested in purchasing to contact AutoNation Toyota Arapahoe!
Michelle Grant
May 18, 2022
5
Service was good
Kris Deines
May 18, 2022
5
Great, professional dealership. I like the fact that they don't accept walk-ins and force people to make appointments - other shops process cars out of order and you end up waiting for 3 hours even if you had an appointment.
Dmitriy Vilner
May 18, 2022
5
I purchased a used Honda CRV. I was easily able to confirm availability of the vehicle and schedule an appointment for a test drive. The vehicle drove very well and was extremely clean with new tires. Kareem was very helpful and courteous. Only complaint is that I did sit around a lot waiting for this and that, but that seems to be a car dealership thing everywhere. Overall, very good experience and I'm, so far, very happy with my car. Would recommend.
Cyrissa Anderson
May 18, 2022
5
Best experience I have ever had with a service department!! Not only did they get my car back to me by the time I asked, but Jez was communicating regularly and responding within reasonable times. Thank you!!
Tanya Berner
May 18, 2022
5
Knowledgeable service writers. Friendly staff. Kept me informed as service was being done on my vehicle. Nice comfortable waiting area when I need to wait. They do take you home and pick you up if vehicle needs to be kept for the whole day.
Diane White
May 18, 2022
5
Arapahoe Toyota is a fantastic place to buy a vehicle. Everyone I met was delightful and a pleasure working with. They made sure I understood the functionality of my new RAV4, as well as the financing portion. I felt like a valued customer. I would definitely purchase from them again or recommend anyone to buy a vehicle from them. Thank you Arapahoe Toyota!
Niko825
May 18, 2022
5
Arapahoe Toyota is a fantastic place to buy a vehicle. Everyone I met was delightful and a pleasure working with. They made sure I understood the functionality of my new RAV4, as well as the financing portion. I felt like a valued customer. I would definitely purchase from them again or recommend anyone to buy a vehicle from them. Thank you Arapahoe Toyota!
Nicole
May 18, 2022
3
The staff are friendly and they always help me with car issues. They tell me the cost before they do the work to make sure the budget is ok. The call center to make an appointment is a pain and they take hours to answer the phone. I think they might be short staffed.
Shannon Lacheta
May 17, 2022
1
I was having car issues with a misfire and possible rough idle in my 2011 Toyota Camry. I usually try to take good car of my car and as soon as I heard this I called and thought if anyone knows cars and could be professional it would be a dealer. Initial contact with David was wonderful, he calmed me down and assured that they would do their best to fix what ever was happening. I left my car but they weren’t able to find/fox any of the issues. They said my dear car ran great for the miles it had and that it was in good condition from what they could tell. They did talk me into an expensive transmission fluid flush. When I went to pick up my car it had been handed off to tony. He didn’t really explain what they did or found/check and not found. The service seemed to have less of a friendly we’re here to help attitude, instead being here’s you’re car now go. Well from Saturday picking up my car and being told everything was fine to Tuesday now driving to work and my car having major issues with misfires, struggling even start moving forward when ever any minor stop happening (I.e. a stop light or traffic sign). I ended up at another mechanic closer to home because I wouldn’t of even made it back to this dealer if I tried. ** update** I’m waiting on a call back from automation but the mechanic that saw my car the second time (not automation) told me that the transmission flush may have been what finished breaking my transmission. I am in no way a mechanic but feel like I should have at least been warned about this. I will revise this post if and when autonation calls back and hopefully helps rectify this.
Cristian Mendez
May 17, 2022
1
Worst dealership in Colorado. While I was waiting inside they stole the title out of my car without my knowledge, broke my window and stole a whole set of keys that had nothing to do with that car. THEY ARE THIEVES DON’T DO BUSINESS WITH THEM!!!!!
Chaz Maestas
May 17, 2022
5
Jaja tiene buenos autos trabajo ahi un dia a la semana por eso voy 🤣
Armando Noe Renteria
May 17, 2022
5
The service department is excellent. I've purchased six autos from Arapahoe AutoNation, keep coming back because the service department is honest, competent, and listens to their customers. Highly recommend them.
Gayle Alstatt Berry
May 16, 2022
5
I bought my car here a few years ago. The price was great and it didn't feel as if I was getting a bad deal, despite the dealership obviously needing to also need to be making money. I ended up with a service package that was included thanks to the person helping us out. I generally make appointments and solely have gone to this AutoNation despite being able to take it to any AutoNation dealer. The wait is never too long, with my first two oil changes taking aboutban hour. This last time they estimated an hour and a half which had been spot on!
Lori Stanley Marcial
May 15, 2022
5
very helpful in keeping my Truck in tip top running condtion
Frances Lynn Haynes-Barrows
May 12, 2022
5
Both Bill and Sami were great to work with. The car came in sooner than expected and we are very happy. There was zero pressure to add this and that during the finance portion of the process, and we really appreciated that as well. We would definitely buy from AutoNation Toyota Arapahoe again.
Sunny Tran
May 8, 2022
5
good people good service.
Andre Johnson
May 5, 2022
5
Had a very good experience with AutoNation Toyota ,the young man that helped me,was very knowledgeable
Charles Wayne Mcclure
May 1, 2022
5
Was great! Vince Francescatti is the best! Ask for Vince
Dave Morrisette
Apr 28, 2022
5
I had an oil change and routine maintenance check. Your team did a great job. They checked the requested items and my wait time was minimal. Thanks!
Michelle Bratton Ibarra
Apr 27, 2022
5
I had some routine maintenance done. It was done on time, no surprises - just what I like.
John Whitson
Apr 26, 2022
5
Bill in the service department took it personally to make sure our service (10K and recall) was performed to specs. Outstanding service and timeliness.
Randy Buchnowski
Apr 22, 2022
1
I was specifically scheduled for service for a recall item. I showed up on time and was told they didn't have the parts necessary to do the work, so nothing could be done. A complete waste of my time.
Rick Callison
Apr 21, 2022
5
very friendly customer service
Aaron Gallardo
Apr 20, 2022
5
Excellent Service and Sales teams!
Michael Laughlin
Apr 19, 2022
5
Great service department.
Bob Sterling
Apr 15, 2022
1
The salesmen are the worst and they don’t try to buy your car- no trade in required. Horrible customer service and they don’t care about the customers. Hard pass
Randi Flamm
Apr 14, 2022
5
Great experience with Service advisor Jason Ledbetter. Very knowledgeable about services needed and dealer pricing fair knowing that a qualified tech is doing repairs
Curtis Lafferty
Apr 14, 2022
5
Danil did a great job! My process was drawn out a month but he checked in often and made my purchase work within my budget. On the day I picked up the car he went above and beyond to make sure I was hydrated. I loved the comfortability of my interactions with all of the staff.
Jessica Gallegos
Apr 9, 2022
5
We ordered a 2022 Toyota Highlander and was told it would take at least a month for delivery. It was built and delivered in two weeks. We were amazed. Toyota said it was very unusual- and doesn’t usually happen that fast these days. Car is beautiful, exactly what we wanted. We worked with David and he was awesome!! He returns calls, texts and spent a lot of time late in the evening showing me all the bells and whistles and how to use them. In this crazy time where the car demand is high and inventory is almost non-existent, we couldn’t have been happier with the service we received.
Becky Stutzman
Apr 8, 2022
5
about 2 1/2 years ago my wife and I bought a new camry from this dealership. great experience!! treated very well from start to finish! last Saturday 4/2/22 we had a conversation about our fuel costs and decided to look for a commuter car for me. Sergey is the best salesperson I've ever dealt with! Was very patient with us and answered any question we had! Again from start to finish the best experience I've (we've) ever had buying a vehicle! THANK YOU SERGEY!!!
Evan Perea
Apr 7, 2022
5
I'd recommend taking your business elsewhere. Before purchasing a vehicle at this location on Dec 28 2021, I asked Luis the salesman if there'd be any issues with getting tags with me being a Texas residents if I purchasd through them. He said no that they'd just charge me TX taxes and they'd send off the paperwork to Texas for my tags. ok simple enough...I decided to purchase. My temp tags expired February 25 2022. Well 2 weeks after that, stil no tags. So after not being able to drive my new vehicle that I'm making payments on for 2 weeks I called the dealership. The title clerk lady Jessie stated they sent it to Texas DMV and they received it Jan 28th and it's out of there hands. So I called Texas DMV, come to find out the dealership over charged me for taxes on the vehicle (substantial according to DMV) and that they sent the check back and was waiting in the new check. DMV was dealing with Lauren the title clerk. I called the dealership and then spoke to Jessie and she said someone would call me. Nobody called so I called. I then spoke to Dave Swafford (come to find out after calling Toyota corporate today he is thos locations CRM) he sent me new temp tags to get me through until May and that I would be hearing back from someone in regards to getting the money back they over charged me. Well here we are into April, still no tags and no call about the money. So I called them yesterday. If they answered they'd transfer me to someone's VM. So I called Texas DMV and spoke to the same clerk who has been in talks with Lauren the title clerk and she said they have yet to receive the new check from Auto Nation Arapahoe. She said to reach out to Lauren. So yesterday I called for Lauren and was sent to Melissa's VM. Left a vm requesting a call back and what it was in regards to aa well as Lauren was familiar with the on going situation. I also texted Dave their CRM asking on a follow-up. No response from him nor did Lauren or any of the title clerks call me back. So today I reached out to Auto Nation. Finally Melissa answered, I explained again what was going on. She stated Lauren was there and asked me to hold. She then came back and said Lauren was out for lunch and one of them would call me back. I asked to speak to a manager and was sent to VM. And of course I haven't heard back from anyone. So I reached out to Toyota Corp. Made a complaint. She informed me we'll walk the chain of command. 1st we'll see if Dave could help their CRM. I explained I texted him yesterday and called and no response back. She was like oh...so she reached out and asked for him to call me. He's off today and should call tomorrow. If not I can call back and escalate it. I told her I would give until tomorrow since Dave was not off yesterday and could have replied or called...but I'd their CRM doesn't return my call tomorrow with answers to where's the money they over charged me and where's the check they should have over nighted to Texas due to their over charge is the reason for the hold up. But if not resolved tomorrow that yes, I'd want to escalate higher. She assured me I could. So hopefully Dave there CRM who ignored me yesterday will get this resolved tomorrow. But stay away from dealership. I noticed before writing this others have said this dealership are scammers on google review..I can see why Such ashame they're reflection on Toyotas name.
June New Dewese
Apr 6, 2022
5
Great service Great sales & finance people
Betsy Murray
Apr 3, 2022
5
AutoNation Toyota is the only dealership I will go to from here on out! Samuel helped me acquire the exact SUV I was looking for in a timely and professional manner! He was helpful, courteous and didn’t push anything on me. And, the finance man did a spectacular job hammering out the details. Thanks Toyota AutoNation!
Lindsey Cutter
Apr 1, 2022
5
Timely service professionally completed !!
Bill Lacy
Apr 1, 2022
1
If you are looking for a vehicle, beware of this dealership. My husband went to purchase a vehicle and had a verbal deal to comeback with money first thing in the morning. He was on his way there and they called stating that they raised the price $1900.00.
Pamela Pardekooper Dunnington
Mar 16, 2022
5
They are always so helpful and responsive. I love the texting feature as well.
Bri Young
Mar 15, 2022
1
Had to wait a long time for a simple service. Intake person tried hard to upsell me on service I didn’t need. Would not got back unless it is a service covered under my warranty.
Laurie Riley
Mar 14, 2022
1
Waited 8.5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the recall part. Why didn’t they order the part when I made the appointment? Now I need to bring car back for another ridiculously long visit. Price for oil change is now $125.
Thomas Chris
Mar 7, 2022
5
Professional service, very kind people.
Karolina Zych
Mar 7, 2022
5
Friendly knowledgeable staff, no waiting and will do some minor service items for free for example , air in your tires, fluids etc
Steve Kromka
Mar 4, 2022
5
From the moment I got there I was greats but didn’t feel like someone was forcing me to buy a car I was greeted and told if I needed anything to let them know. When I decided upon a car I cleans quickly help with great customer service the whole process was painless
Gabriela
Mar 4, 2022
5
My 2007 Prius had to have its hybrid battery replaced. First quote was 4,000.00 and probably a month with no car because there weren’t any available. In 24 hours Rick not only found a battery, but the replacement cost dropped to 2000.00. And, I got my car back in 24 hours. I literally cried in relief. Everyone involved was polite and helpful. My car even got a much needed bath.
Julie Rappe
Mar 3, 2022
5
Well worth the drive down! The car I went to see wasn’t quite what I wanted but the sales associate was very patient with all my needs and after spending his whole day helping me narrow down my decision I walked away with an amazing car! The best part was they honored their online price which was cheaper and their finance department was hands down the best experience I’ve ever had with a car buying experience! He was honest and made me feel like everything he did was for my benefit and had my best interest at heart! He found me a better deal than my pre approval letter did! I walked out feeling amazing about my purchase! I would highly recommend this place for a quick, fair honest experience!
Candyce Everett
Mar 1, 2022
5
Vassil was helpful to make sure I could complete the purchase efficiently and in a timely manner. Several staff reached out afterwards to make sure that all my questions were answered and the experience was pleasant.
Diane Feiler
Feb 28, 2022
5
This was my first brand new car purchase and Charles was awesome. He has still taken the time to contact me personally to make certain everything is going well with my Sienna, and it is simply fantastic. I love my new “toy” and highly recommend AutoNation Toyota Arapaho.
Page Baker
Feb 24, 2022
5
Hunter greets me and has a smile on, has a great demeanor and was super efficient. Very pleased with my service today.
Tracy Ann Hawn
Feb 22, 2022
5
Charlie was the best. His knowledge, prompt assistance and personality made my purchase very pleasant.
Gerry Hernandez
Feb 21, 2022
5
Courteous and friendly throughout the dealership!
Bob Oshman
Feb 18, 2022
1
5 day return "policy" get sent out of town longer then that .Real quick to have you sign then after that when your only a few days out from "return policy " get treated like oh not my problem. Will never do business with them ever again do not recommend, I should of done more research and not caved into pressure. I'd recommend carmax honestly. Far better customer service
Ismael Gonzalez
Feb 16, 2022
5
I appreciate knowing that the car will be ready in a reasonable amount of time whenever it needs servicing.
Jennifer Litz Seivert
Feb 14, 2022
5
Great service, timely delivery!
Wade Sutton
Feb 11, 2022
5
Jez was very helpful and honest about my repair needs. 5 stars.
Ken Kramer
Feb 8, 2022
1
We made a deal over the phone and after a two hour drive these salesman sale the vehicle as I’m getting there, they’re absolutely the worst dealership I have ever dealt with. The salesman and managers are all shady.
Jason Simshauser
Feb 5, 2022
1
Purchased a 2022 Toyota 4 Runner for 48k a month ago and was promised crossbars as part of the deal. I was sent an email letting me know that I would get a call when they arrive. No call and now they won't return my emails. Go to Stevinson Toyota if you want a dealer that treats you well. I ordered the other accessories I need from them and they arrived within days. I'm contacting Toyota directly next.
Craig
Feb 5, 2022
5
Service was great. 40k check up done and no worries.
Carrie Quintana
Feb 4, 2022
5
excellent service and excellent condition their cars! the best deal
Morales Waleska
Feb 2, 2022
5
Gary and Mike at Autonation we’re both really great to work with. They were very respectful and professional. I’d recommend Autonation Toyota to anyone!
Jared JJ Gaines
Jan 27, 2022
5
Good place to serve the car and recommended
Budi Simorangkir
Nov 8, 2021
1
My husband has been looking for a Toyota for several months. He finally found one at this dealership, an hour and a half from where we live. He was able to put a 48 hour hold on the car and set up an appointment for the next day at 6:30 pm with Victor C. Victor emailed my husband and said they don’t hold cars. My husband emailed him back with the 48 hold confirmation. Victor stated he would discuss it with his supervisor. The next day we make the 1 1/2 ride to the dealership only to be told someone was there signing paperwork on the vehicle. We asked to speak to a supervisor who gave us a story about inventory and they can’t hold cars without deposits. We were never offered to pay a deposit on the vehicle. We drove down with a 100% intention to purchase the vehicle and would have gladly put a deposit down. The people purchasing the car hadn’t put a deposit down, they had just walked in off the street. While we were there, the same exact thing was happening to another woman. This dealership is sleazy. If they aren’t going to honor holds, they need to remove that function since they “haven’t been doing holds without deposits for months”. When I mentioned an attorney, he said he wouldn’t talk to me and I’d have to talk to their attorney. When I asked for the attorneys information, he said I’d have to call corporate. When I asked for corporates contact information, he walked off and said he couldn’t talk to me. Even though he couldn’t talk to me, he ambushed me with a copy of the email that I already had. Awful, awful, awful. Heaven forbid someone were in a situation where they needed a car right then.
Rebecca Lynn Holcombe
Oct 27, 2021
5
John Titteringtone made the whole process painless, quickly, and smooth.
Oscar Rivera Diaz
Oct 26, 2021
5
I had a very positive experience with AutoNation this week with one of their customer service representatives. Hunter Gloss gave me clear explanations on what my choices were and did not pressure me to take the more expensive option. I decided to use Toyota brake pads instead of the higher priced ones after Hunter explained that the higher priced break pads could possibly wear out sooner. We also talked about wheel alignment and that the vehicle was starting to get out of spec. Hunter asked me how often we drive the car and since it's a 3rd vehicle for my husband and I we don't drive it that much. So we decided to wait until next checkup before doing a wheel alignment. Hunter made me feel that customer satisfaction was more important than selling more or higher priced services. I was actually quite shocked as its been a very long time since I felt like I could trust a repair shop to not oversell me.
Mary Vaughn
Oct 15, 2021
5
We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.
Mariah Ward
Oct 13, 2021
5
I highly recommend theirService Department, as a result of my recent experience. My car was done before the estimated time I was given and the cost was inline with the estimate I was given. Jason was great to work with and I will request him in the future.
Nancy Nemmer Ledbetter
Sep 21, 2021
5
Great service from Alex, very kind
Mona Feeley
Sep 3, 2021
5
I've never had a bad experience at this dealership, and it is the only place I will take our Toyotas to be serviced.
Michael Paukstis
Sep 3, 2021
1
1 month prior purching my 4runner, I called the dealership and spoke to a manager (cant remember the name). I was told that the 4runners at the moment are selling $15,000 over MSRP, so if you not willing to pay this then you can go somewhere else. This was very upsetting. I then waited and went into the dealership when my dad was getting his car serviced and went to look at the 4runners, the friday before I purchased the 4runner and I was from management that they are NOT selling in 4runners today until they get the ceramic coating put on. I looked it up and they are going to up $2,500 more so thy can make more money. I told them I didn't need or want the ceramic coating on the car and they still and management still out not sell it. the window sticker of the 4runner before the ceramic coating and then the $2,500 price increases with the ceramic coating added to the car. I then went in on saturday and they wanted to charge me more for the 4runner because of the ceramics coatings. Greedy management. I know how low sales are for all dealerships because if shortages but customers don't need the harsh treatment. Also I hard from a few people that went to try and buy a car there and they were told that if thy don't have a trade then No car deal. I cant believe how bad this dealership is getting. I really hope that something will change. They have great sale people and they are the one suffering and management doesn't care for the Sal people or customers any more. ALL THEYBWANT ITS MONEY AND TO SCREW EVERONE OVER!!!!!!
No name
Sep 1, 2021
1
Fool me twice, shame on me…RECURRENT blunders at AutoNation Toyota Arapahoe. My Highlander 30k mile maintenance last week which included tire rotations and numerous safety checks. My husband and I marked the front wheels with blue marker because this service department failed to comply with our rotation wishes two years earlier. The service director assured us two years ago that it would never happen again and it just happened a second time! Upon picking up the car, I noticed the tires had not been rotated. When I told them I knew they hadn’t been rotated, the technician said he only did one side due to tire tread. I called him on it, because both front tires still had our mark on them. They then took the car and rotated the tires. He also mis-represented the thickness of the brake pads, which we later took to Brakes Plus for a second opinion. The Toyota service department indicated 4mm, when it was in fact 10mm. The condition of the engine air cleaner was also inaccurate. Toyota showed it needed attention, and it was one month old as my husband had changed it already. My husband checked the electrolyte level in the battery when we arrived home, because Toyota showed they checked it. All 6 cells were below core level. They did change the oil and filter…whoopee! Overall, this 30k maintenance service at AutoNation Toyota Arapahoe was substandard at best and terrible at worst. We were indeed fooled twice, what a shame.
Charles Giebel
Aug 27, 2021
5
awesome quick service very friendly!
Blake Bakkal
Aug 20, 2021
1
Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!
Kim Heslin
Aug 19, 2021
1
We are looking for a used first car for my son. We found a potential fit on the website. I called to inquire if the car was available and spoke with a salesman, I explained I would be driving 45 minutes to see the car and he indicated it was there. When we arrived and spoke with the salesman, he explained that a lot of body work needed to be done and he didn’t know when that could be scheduled. We were confused as the photos show a perfect body and interior except for the screen on the navigation tool. Once he showed us the car, it was clear that the car was totally misrepresented in the photos and in the description. The interior seats were stained, ripped and in irreparable condition and the body had scratches and dents on most sides. Yes, this is a used car, but for $15,000, I expect more. At least, the the courtesy of the truth! The photos were obviously stock photos and not the car on their lot. This experience was a total waste of 2 hours and Autonation Toyota won’t be trusted again in my book.
Heather Taylor Hamilton
Aug 15, 2021
5
I thought the people were amazing. I was greeted by J Ledbetter then Anthony Ray took over. I dealt with Pat and Chris and a few others that I can’t recall their names. When I picked up my car Anthony wasn’t there so a gentleman seated next to his desk helped me. It was so smooth and everything was explained so simply and right on. I know and understand everything done now and for the future. Everyone there was awesome. Every person, especially Anthony, went out of their way to be courteous and helpful. Anthony helped a few other customers while helping me and was respectful and courteous to them also. He also helped some colleagues and did it with respect and knowledge. The attitudes shown go over the top of the rating chart. I don’t know if all Toyota dealerships are like this but the Arapahoe Toyota in centennial is a wonderful dealership, in my opinion, and I would recommend them for everything from buying to selling back/trading a car and everything in between.
Pam Reister Ray
Aug 13, 2021
5
Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!
Dustin Spady
Aug 8, 2021
1
Bought a used car. I didn't notice they sneaked in an extra $700 charge for some kind of useless "protection" package. Also, they don't comply with Colorado Law about selling a car that doesn't pass emissions. Horrible experience. Sleazy sales team. Do not trust.
Ed Johnson
Aug 2, 2021
1
Service department...Took my car in for an oil change only to find I needed an appointment...the wright up guy acted like..... my mom always said if I couldn't say anything nice I should shut up.
Dennis Dyer
Jul 23, 2021
5
Asst. Service Mgr. Bill Grubb. He always delivers on time and sometimes a little less than the estimate. This time he took care of an inverter coolant problem for the hybrid battery without a charge. This is typical of Bill's customer service. Strongly recommend using Bill for your car maintenance needs.
John Costigan III
Jul 21, 2021
1
Was baited to the dealership with a different price. First rep didn't know what the price actually was and when I said we'd make a deal if they remove a package I didn't want they threw my keys at me and said "we're all in" They called back the next day to adjust the price after we walked out. So after actually taking to the manager they adjusted a few things and actually made a deal with no unnecessary up sells. That should of been the end of it. But they don't even know how financing works, still wanted my details even though I have an approved loan in which they just need to look up and run though their system. Jesse, biggest sexist prick who can't even do his job properly, can't even add up numbers for the correct down payment, so the loan is off from where it should be to increase the payment, can't tell if this was intentional or just incompetent. It's not even their loan provider! Not to mention just rude to myself and my wife. On top of all that, car wasn't clean, thanks for that handling fee... And the alignment is off, to which I can't get a service appointment for, and reading other reviews I should probably take elsewhere anyway!
Christopher Jenkins
Jul 20, 2021
1
These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.
Stan DePue
Jul 19, 2021
5
This dealership have an amazing service starting by the sales man Mike wan an amazing person he was able to hold a key for us because we were coming from more than 2 hours away. As soon we got there he took care of us and offered everything we needed to make the buying process more confortable with one kid and a newborn. I spent months looking for a 4Runner and I was able to find it there thank goodness. The financial lady Hira is such an incredible person that makes the process so easy that you don’t even feel stress by buying a car, thank you so much for helping us, definitely this dealership is one of the best or the best in the whole state of Colorado. Also Antony ray from service he was such a polite guy and was able to accommodate us last minute to install a few things we add to the 4Runner. Thank You Mr. Mike, Ms. Hira and Mr Anthony, a forever grateful costumers here!!
Maricela Alejandro
Jul 15, 2021
1
4 hours for an oil change. Need I say more.
Christopher Sheridan
Jul 15, 2021
5
Excellent service great communication skills
Glenn Falkenburg
Jul 14, 2021
1
I recommend you buy elsewhere, based on my experience. I received a dealership spec sheet from the Internet Sales Manager with a quoted MSRP. Requested out-the-door, all-in cost. Was given price $2,000 higher than quoted MSRP, together with new, out-of-nowhere protection plan fees of $1,500. Assumed it was a mistake. Called them on it. Was told no, no mistake, that's now the price, take it or leave it. Easy decision to walk away. For me, important to do business with sales rep and dealership that doesn't waste my time, and demonstrates integrity. Not too much to ask. Unfortunately, this place does not measure up on either front - instead, exemplifies stereotypical, not-to-be-trusted approach to selling cars. We can all do better.
Disappointed
Jul 14, 2021
1
I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!
Roberta Rossi
Jul 13, 2021
1
Crooked, tried running my pockets. I know 3 other people who were taken advantage there. Buyer beware!
Luke McClure
Jul 8, 2021
5
Bill my service rep prompted the tech working on my Tacoma to apply a ECM flash that he thought would address my issue. I'm glad he did it completely changed my driving experience with shifting issues. thanks Bill
Tim Archambault
Jun 29, 2021
1
We are not happy. We were to have a rental car. People at dealership did not follow up as to the failure of enterprise bringing the car over to dealership. I was there from 10am to 3:15. Enterprise was to have car there at 10:30. 1130. Talked to service they were going to get right on it. My wife got involved called 4 times. It turned out later it was to late for rental. Guess everyone was to busy. Will be considering either going to a different dealership or looking at a Cadillac or another brand.
Kenneth Halverson
Jun 25, 2021
5
I worked with Jez to schedule my 90,000 service. When I arrived Hunter assisted me with the vehicle and Toyota provided a shuttle for transportation to and from my home. I will only take my Toyota Camrey to AutoNation Toyota to be worked on. The team is trustworthy and reliable and the service is terrific.
Aleta You
Jun 24, 2021
5
Jeremy Sittner is very professional and addresses issues at hand with the vehicle maintenance. He made excellent suggestions regarding my tire situation. I’ll be back! Integrity and honesty are hard to find - Jeremy has both !
Leslie Rogers-Peckham
Jun 22, 2021
1
We called ahead of time to get a sense of what the cost was for a HV battery for our hybrid. We explicitly asked multiple times and they told us with work included and the new battery and everything we need for the HV battery would be $600 approximately. This was said is the worst case price. We scheduled an appointment at which they said they would assess for $50 and then let us know exactly the amount if they do not need to replace anything and maybe there is something else going on. Then they tell us to replace the HV battery would be $4000 plus tax. So now we had to pay $50 for them to tell us what we already knew and waste half a day.
J
Jun 22, 2021
5
My service advisor Hunter was the absolute best at explaining things, offering suggestions for what maintenance my vehicle may need and most important to me was he gave me an idea of what to expect in the future so I can plan accordingly and budget for when I return. My vehicle was ready when he said it would be and I am extremely happy. I trust my vehicle 100% to Hunter and his team.
DenverDan55
Jun 21, 2021
1
Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.
Rodger Ward
Jun 19, 2021
1
The service department was extremely slow. I waited over 2 hours to have an oil change.
Paige Appleton
Jun 18, 2021
5
Amazing service!
Jared Rovner
Jun 18, 2021
5
Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.
Donna Lipe
Jun 18, 2021
5
Bill got us our new tires and brakes installed in a timely and efficiently! Saved us some money and kept our family safe!
Mindy Halloran
Jun 18, 2021
1
We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.
Michael McCarragher
Jun 17, 2021
1
Spent over two hours (with two kids) waiting for a tire rotation and oil change. The man approached me saying I wasn?t due for an oil change, although my car ?maintenance required? and mileage said otherwise. I told him this and he told me ?the people in sales don?t know what they?re talking about.? I leave the lot with my maintenance required signal still on and came back to fix it, still under warranty and now they want to charge me $85. xxxxxxxxx
Emily Lyons
Jun 17, 2021
5
I had a significant problem with my Avalon overheating. The car was towed to and serviced at Autonation very quickly and completely. The excellent service advisor was Colin Mackiewicz. Autonation has serviced my Avalon for the last 20 years, and I have always been treated well. They also service my 2007 FJ Cruiser.
Bill Hays
Jun 17, 2021
5
Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.
Tom G Price
Jun 16, 2021
5
John Titterington was great! He was very helpful and knowledgeable. Great buying experience!
Ray Perez
Jun 16, 2021
1
Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.
Colin Kennedy
Jun 15, 2021
5
My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5
Abdullah Rafiq
Jun 14, 2021
5
Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.
JTJT2021
Jun 14, 2021
5
I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.
Michael Zimmerman
Jun 14, 2021
5
Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.
Khalil Yadullah
Jun 14, 2021
5
David’s customer service is the best
Rich Wright
Jun 11, 2021
4
Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?
Brooke E
Jun 11, 2021
1
took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!
Richard Carpenter
Jun 10, 2021
5
I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).
Nancy Erickson
Jun 10, 2021
2
Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.
Rebecca
Jun 8, 2021
5
I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.
pilgrim
Jun 7, 2021
5
Timely, clean waiting area and friendly service
Donna Pollack
Jun 3, 2021
5
Excellent , the people in the counter was very educated, explain everything easy and the service was faster
Leopoldo Hernandez Cabanas
Jun 3, 2021
5
Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs
Morakinyo Sanusi
Jun 2, 2021
1
First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.
Wendy Lynch
Jun 1, 2021
5
Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.
Wesley Wright
May 31, 2021
5
received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant
Michael Mertz
May 31, 2021
5
Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.
Yolanda Grier
May 29, 2021
5
Vehicle done prior to their quoted time. Kept me informed throughout process.
Marty Peters
May 29, 2021
1
Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.
Louie Kahale
May 25, 2021
5
Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!
Kara Johnston
May 25, 2021
4
Have broken parts on vehicle need to order them, to be installed later
Leo Hamilton
May 25, 2021
2
Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.
Lee
May 22, 2021
5
Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,
SUCH JOHN D
May 21, 2021
3
I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.
Donna Lipe
May 20, 2021
5
Gab was great and help me get into a new SUV..
Victoria Blea
May 19, 2021
5
As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.
Mary Schenk
May 18, 2021
5
This place is a great place to get service the management is super helpful ?
Keegan Lynch
May 18, 2021
1
I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.
Brad L Geiger
May 18, 2021
5
I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.
Larry Barton
May 17, 2021
5
Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you
Marlena Corrine Candelaria
May 16, 2021
2
Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.
Kerry R
May 14, 2021
1
No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.
Hybrid
May 13, 2021
1
I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota
Carl B
May 12, 2021
2
I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.
Ian F
May 11, 2021
2
Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.
Douglas
May 9, 2021
1
Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.
Heather Daisy
May 8, 2021
3
I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.
Scott69
May 8, 2021
5
Great service, and the waiting was not long. All in all it was great
Don't have
May 8, 2021
5
Jason was really nice! He help me with my car service!
Luzmer Yaselli
May 8, 2021
5
It’s the best for do the service and great people help to the costumers ...,!
Mirna Hernanadez
May 6, 2021
4
Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.
Steve Prater
May 5, 2021
5
We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.
Julie Einhellig
May 4, 2021
1
Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.
Debbie Bailey Frei
May 4, 2021
5
Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!
Katherine Babcock
May 2, 2021
1
They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.
Jack Cremens
May 2, 2021
4
The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.
Dan R. Cahill
May 2, 2021
5
Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.
Patricia Engler
Apr 29, 2021
1
Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.
Wrex Cook
Apr 27, 2021
5
My service appts at Autonation have always been excellent and professional.
Carolyn Mcquire
Apr 23, 2021
5
Great service. They answered all our questions and offer help.
Angel Rivera
Apr 19, 2021
5
Great experience, honest and always do an amazing job. 2007 FJ drives like new again.
Jeffrey Cromie
Apr 18, 2021
5
I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!
Connie
Apr 17, 2021
4
Excellent only complaint is that my radio was changed and not put back.
Xfinity
Apr 15, 2021
5
As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time
Mario Saldana
Apr 14, 2021
1
Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.
John Smith
Apr 13, 2021
1
I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.
Laurie Pachl
Apr 10, 2021
5
It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.
Adam Tymn
Apr 10, 2021
5
We take all our routine services here.
Rob McPherson
Apr 9, 2021
1
I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!
Will Do
Apr 7, 2021
5
I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.
Jayme Cramer
Apr 7, 2021
5
I have gotten all my car services done here. Always wonderful customer service.
Michelle Jones
Apr 7, 2021
5
Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming
Jayme Cramer
Apr 7, 2021
1
bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.
Mike Kingma
Apr 5, 2021
1
Bought a used vehicle less than a week ago. Already having engine issues. Tried to call them and was told that I had talk to the salesman that we bought it from. Emailed him the issues and being told that we need to run oil treatment to unclog it (the engine used all the oil within 450 miles). No warning lights came on. AutoNation is unwilling to help. Pretty much telling us that it's our problem now.
BK
Apr 5, 2021
5
My service manager, Jeremy Sittner, met me promptly and advised me what services were needed. He kept me up to date during the time I was there. The service took 3 hours to complete, which I think was too long.
Mike Zimmerman
Apr 2, 2021
3
Sales staff was good, then this happened. Bought a certified (125pt inspection, "drive with Confidence") car and on day two of ownership discovered the entire cooling system full of sludge indicating possible major engine problems (head gaskets, cracked head, cracked block). Dropped it off and Autonation concluded that their tech mistakenly dumped oil in the cooling system as the engine tested ok. Car returned to me with flushed cooling system. After finding more sludge the next day, I spent the entire day repeatedly flushing system to remove the remaining contamination. Two days later, after jumping the car twice, the battery tested bad and I had it replaced at my own cost. I was told by the AutoNation service manager that "we should have caught that, we would have replaced a battery that old." It was the original 5 year old battery but there was no compensation for the oversight. Two big misses on the 125pt inspection cost me a lot of time and money. AutoNation response to my online revew: "our General Manager would love to talk with you and rectify these issues." AutoNation GM never returned my call.
Russell
Apr 1, 2021
1
Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.
Jennifer H
Apr 1, 2021
5
Very quick and easy. No hassle.
kheylin
Mar 30, 2021
5
Everything was great. It took longer than expected but I am very happy with my repairs.
CJGUIDAS
Mar 29, 2021
5
Great! Jez, service advisor, has always given me great customer service! I?ve been a customer of zjez?d for my last 2 4 Runners. !
Jerome Begal
Mar 29, 2021
5
Ashton was great. Ask for him and you will be happy you did.
Anant Mehta
Mar 27, 2021
5
I always get the best service at this dealership. Jez is an amazing service advisor. Very helpful, friendly, and knows everything about my Tundra.
Linda Salguero
Mar 27, 2021
5
Ashton (Car Dealer) - he is one of the best person that I met in Toyota Dealer shop. I don't write reviews at all but this is the first time ever writing for HIM specifically. The REASON is because he truly takes care of my interest and not his. He gave me the right direction and guidance about my trade in option. Truly for my interest, TRULY. Although I did not trade in or buy a car, because of him, I will definitely comeback. Not just that but I will refer him to people that I know because he was a great dealer to provide me with my BEST INTEREST. IM HIGHLIGHTING IT AGAIN. CUSTOMER'S INTEREST. It's not easy to do that as a dealer. He really became the standard of a true care dealer. I define him as: honest, integrity, trustworthy person.
Ha Eun Park
Mar 26, 2021
5
This was a routine visit to the dealership to get a synthetic oil change for my Highlander. It was pricey, but I went to the dealership because I trust the work and the guarantee that comes along with it.
Amir Khan
Mar 26, 2021
1
I purchased a used car from auto nation and within 30 days the car wasn't running. I'm trying to see if they will take this vehicle back and give me my money due to the fact that it's not running I'm having a hard time I wouldn't suggest anyone do business with them
Donna Goldman-gordon
Mar 25, 2021
5
professional service easy scheduling nice waiting room
Janet Connolly Cornejo
Mar 24, 2021
5
Buying a vehicle at Autonation Toyota was a very pleasant experience. Ashton reached out to us on line when we were inquiring about specific models. We arrived at the lot & Ashton was there to greet us. He showed us his inventory on the Highlander Platinum & we picked the one to test drive that we ultimately purchased. All in all a nice experience!
Jim Mann
Mar 23, 2021
5
Ashton and Greg were very helpful. Great service!
Nicole C. Sablan
Mar 22, 2021
5
Ran over an ice ridge and had to replace the guard for the fuel lines that are on the underside of the body under the driver's side. Bill communicated the cost and timing and kept us informed as the parts needed were not readily available for the 2000 Camry.
tombic5280
Mar 22, 2021
5
speed, reliable, easy to make appt. , excellent service reps!
Susan Puccio
Mar 21, 2021
5
Friendly, thorough, Convenient
Juliana Cancilla Young
Mar 21, 2021
5
Ashton is literally the best guy, working his butt just to get me going, overall an awesome dealer
Sam Sanchez
Mar 20, 2021
1
Overall, I was very disappointed in my experience at Toyota AutoNation Arapahoe. From the first encounter with the receptionist who did not even acknowledge we were standing there, to having an appointment with someone who was not working that day, to the extremely pushy financial manager, it was as terrible experience. I did find the car that I wanted and it is great, but my overall experience was bad and I will not be returning to this dealership. My sales person was extremely unprofessional and not willing to show me other cars or talk me through the financial process, he wanted a sale and to do the least amount of work possible. He also was unwilling to even attempt to get me a lower APR and said told me that was just the way it was. Then, the financial manager was extremely pushy and not willing to take 'no' for an answer on buying an extended warranty. Honestly, I felt bullied into saying yes and agreeing to something that was not explained well at all. I have since called back and talked to a different financial person and she was willing to help me cancel the policy and I do appreciate that. When I was getting ready to leave the dealership with my car, again my salesman, did not want to do anything extra to help. After waiting for 2 hours, my used car had been "cleaned" but was missing floor mats and he was going to send my away without floor mats until I requested the ones that came in the listing. On top of that, I do not think the interior of the car was cleaned and honestly it was super dirty. Overall, this was a very bad experience and I will not recommend this dealership or return to purchase another car.
Caitlin Marcus
Mar 19, 2021
5
Everything was great! Second time buying a vehicle from Autonation.
Dwight Kjederquist
Mar 18, 2021
5
Thank you for the repair to my 2003 Toyota 4 Runner. Your excellent service has kept it running well all these years.
Mary Ann Soderberg
Mar 17, 2021
5
Brought my car for recall. Job was done very quickly. The dealership offered a shuttle back home, while the car was being repaired. Very satisfied.
Eli Shmueli
Mar 16, 2021
3
I bought my car from this dealership before it was sold to Larry H. Miller. I moved and can?t find my warranty information. They confirmed my radiator was cracked though no one can get me my warranty info to get it covered. They sent me down the street to Auto Nation Jeep and they haven?t helped me either. Now it?s been over two weeks. I?m beyond frustrated with the customer service. Only Dave took time to try to figure this out. Though still no luck. My service rep was fantastic, yet he couldn?t help find the warranty either.
Paulette Mills
Mar 15, 2021
1
Deception in price advertising. Actual sticker in vehicle hid additional costs. At purchase tried to add additional costs for items not revealed. Most unpleasant buying experience every encountered.
Mark Shulman
Mar 15, 2021
5
Great experience overall. John was our sales rep and he was great to work with. Buying a car can be a pretty annoying experiences, as everyone knows. John made it so much more bearable.
Chad Braun
Mar 15, 2021
5
The work done was explained and completed in a timely manner
Greg J W
Mar 14, 2021
5
Good service, good customer service But the prices are higher than before
Asim Bedair
Mar 12, 2021
5
Prompt service and response from Stefan! He answered all our questions and walked us through a very smooth process. No negotiating, but was still the best price I could find! Would recommend.
Cynthia Szott Tolbert
Mar 11, 2021
5
David always takes care of our vehicle and makes sure we are good to go every time we bring our vehicle in...
Suwon Wright
Mar 11, 2021
5
Great customer service.. Fast and easy to trade in my old truck... No haggling., Great sales team.. Very comfortable atmosphere..
Justin Livensparger
Mar 9, 2021
1
bought a car that turned out to be a lemon had bought a warranty car didn't get fixed i haven't even had it for two years went back to trade it in and got the runaround yet again and the manager got very loud with me kept taking off his mask
Thresa Quintana
Mar 8, 2021
5
Josh is such an awesome guy to work with! He reassured me that my vehicle is in good hands and they get the job done in a professional and timely manner. Amanda M
Amanda Melnyk
Mar 8, 2021
3
Once I took possession I noticed the car had not even been detailed, and a t a minimum vacuumed. No that I own it I notice a few details that should have been corrected since this was a Pre Owned Certified.
John Huffman
Mar 6, 2021
5
Easy system to schedule service appointments. Email confirmation is automatic and comforting. The service team are friendly and competent. I have worked with Pat, Jez, Jason and Jeremy. Work is completed on time and I get text updates on status/diagnosis/time/cost. 🌟🌟🌟🌟🌟
Kurt Tsumura
Mar 5, 2021
5
Great services in all aspects
Jose V Rivera Lugo
Mar 5, 2021
5
Toyota made my 15,000 mike checkup easy and painless. Scheduling was quick and availability was good. Drop off in the evening was convenient and the car was ready by 9 am the next day. The only service I would appreciate being added to a regular maintenance check is if they ran the car through the washer as a "nice to have." Would be great to get back a shiny, washed car.
Grant Garrigan
Mar 5, 2021
5
🌟🌟🌟🌟🌟 New in town- had 10k mile oil change on my 4Runner. Great experience, knowledge, low wait times! 5 star for sure! Thanks to my service manager William! 😇
Debbie Kay Thomas
Mar 4, 2021
5
Customer Service and work was great! I trust them.
Aaron Walker
Mar 4, 2021
5
Jez was great, brought my girlfriends car in for a quick oil change and rotation it was quick and easy and he really listens to the customers needs. Would recommend to anyone in the area in need of service on their Toyota.
Mark Stenberg
Mar 3, 2021
1
I bought a 2020 Camry Hybrid last January from AutoNation Toyota Arapahoe and had no problems with the purchase. They got me the car I wanted with the options I wanted. Five stars on the purchase experience. But I have to give them 1 star on their customer "service". My car now has just over 11K miles on it and it was completely dead in my driveway. I called the dealership to determine how this should be handled. Every day for five days I called the dealership. Sometimes twice per day. I spoke to a real person 2 times who told me the person I needed to talk to was with another customer but they would call me right back. All other calls were handled by their automated system which allowed me to leave messages with assurances that I would be called back "within 24 hours". I finally called another Toyota dealer and within 18 hours my car had been towed to their facility, the bad battery pack replaced, and was back at my house. It has now been two weeks since the original call and AutoNation Toyota Arapohe has never contacted me. Too bad, the Customer "Disservice" department at AutoNation Arapahoe cost them a customer.
Eric Scott
Mar 2, 2021
5
Bryce was very good . He also helped me a few weeks ago when I had my car serviced. Thanks Jane
Jane Wink
Mar 2, 2021
5
Took my car in for maintenance and JEREMY helped me. Jeremy was friendly and helpful and a pleasure to do business with.
Marilyn Shiba
Mar 1, 2021
5
Jeremy Sittner was my Service Advisor, He was Professional and Caring and reminded me why my Toyota is always serviced at AutoNation. They are simply the best dealership to work with time and time again. Thanks Jeremy!
Dennis Pavey
Mar 1, 2021
5
Loved working with Bill and Natalia. They were very professional and quick. Best experience we’ve had.
Emmalee Suazo
Feb 28, 2021
5
The staff was friendly and worked hard to meet our needs.
Brian Nutter
Feb 27, 2021
3
The people were nice and the finance group was top notch, but in the end it?s the same old car buying experience. Back and forth between the manager and the sales person while I sit there and waste time. By comparison, the Tesla model is an example of what every dealer can (and should) be. I love Toyota, but as soon as Tesla makes a good truck I?m afraid I?ll only own Tesla?s. I wouldn?t recommend this dealership to a friend only because I wouldn?t recommend any old, outdated process to anyone.
Michael Lariviere
Feb 26, 2021
5
Excellent service, super friendly, reliable.
Patti Rowe
Feb 23, 2021
5
Bill Grubb is the best. He has arranged service and parts for my Toyota's since he started.
Ann Tull
Feb 23, 2021
1
I had an appointment at 10 AM and told them I was going to wait. They didn't start working on the car until 12PM. Nobody came to talk to me while I was waiting. Why schedule an appointment if it takes two hours before they even start on the vehicle? At east they could have came and told me it was gong to take longer than expected. Perhaps they don't care because this was a free Toyota service. I have had this same issue before with another Toyota vehicle. It seems like once you check in there is no contact with you until the vehicle is done. Last time it was an hour before the vehicle was taken in for service. This will be the last time I go to this dealership.
4runner
Feb 22, 2021
5
AutoNation went above and beyond for me, and I would highly recommend them to ANYONE looking to buy a vehicle.
tobiaskrause
Feb 21, 2021
5
AutoNation went above and beyond, and I would recommend them to ANYONE looking to purchase a vehicle.
Tobias Krause
Feb 21, 2021
5
Cristo was a patient and knowledgeable Salesman who worked with my budget. The Financer (apologies, I don't recall his name) was equally wonderful. I highly recommend AutoNation Toyota.
Lauren Heller
Feb 21, 2021
5
Excellent customer service from Brian. Obtained new Vehicle quicker than promised, and extremely fairly priced. Additionally time in dealership to purchase the vehicle was less than 11/2 hours.
Terence Boardman
Feb 20, 2021
5
The staff at AutoNation Toyota Arapahoe is always helpful. Most recently, Bill, my Service Advisor, continued to keep me informed of the status of my Camry during a very cold and busy day and took care of my problem quickly. Many thanks.
Julie Dolan
Feb 19, 2021
5
outstanding service definitely recommended
Doug Stevenson
Feb 19, 2021
5
We bought our Car there because our daughter did. We are both very happy and your people take good care of us. Thanks
Richard Asay
Feb 19, 2021
5
Came in with knock in my engine been getting worse but they stated it is supposed to do that. Then said to bring it back if gets worse, I?m just feeling uneasy with it.. my truck was under warranty when it started making noise and still is, just makes me feel strange. The advisor was awesome to work with and I would again, I?m just not sure my truck should make this knocking in the engine they say is ok.. so just not feeling good about the dieg...
Linda Dickerson
Feb 19, 2021
5
The Intake person was very friendly when obtaining my information, He retrieved my paperwork along with my appt sheet I brought in, Told me the timeline since it was in the afternoon that it would take approximately 1 -1/2 hour, All was done in a timely manner since the later you go more delays may occur due to unforeseen issues that may arise when working on other vehicles which may set timelines back, They did a great job,
SportSr
Feb 18, 2021
2
Didn’t go over what they did to my car. Didn’t offer a car wash but did to another gentleman but not me. Didn’t go over charges with me before performing extra services. Had known the price I would have declined. Didn’t even check my windshield wipers. One was torn but they didn’t notice because despite the fact not many customers were there that day the goal clearly was to rush me in and out. I will go to a closer dealership next time with better customer services
Kwilson
Feb 17, 2021
5
Sam Degrego does outstanding work!! Thanks for taking care of us once again
Natasha Richofsky Hayes
Feb 16, 2021
5
Excellent texts status on repairs!
Martin Aragon
Feb 16, 2021
5
The staff and technicians are very professional, knowledgeable and courteous. Stephen Klinger patiently listened to my concerns regarding the vehicle even when I tended to ramble on and fully explained the various maintenance services.
Rachel Fitzgerald
Feb 16, 2021
2
I was very disappointed in the transparency on the final charged price of my service. I was given an estimate of ~$770 for 90K service on my Highlander and when I arrived to pickup my car bill was $954.64. I had not recognized the discrepancy until after the Service person David Bantock ran my credit card and he looked puzzled and verified the original estimate. He rushed to give me a $100 credit without any justification or revised invoice for why that exact $100 was the correct credit. Tax and shop charge and hazardous waste removal only totaled roughly $89. This type of quick credit without exact justification in the service charge makes me not want to trust this dealerships service department
Mark Mimovich
Feb 15, 2021
5
Bill is always so responsive. He helps us every time our Sienna comes in, and he makes it an easy process. Thanks Bill!
Fred Lassar
Feb 15, 2021
5
Sales and customer service have declined over previous years.
Edith Wong
Feb 15, 2021
5
We took our 2003 Toyota Sequoia in for service because we heard a noise coming from the front passenger side of the car. We have 242,000 miles on the car with the original shocks. The dealer diagnosed our problem and replaced the shocks for us. We?re very happy with the work Auto Nation Toyota did on our vehicle.
Douglas C
Feb 15, 2021
5
Autonation was incredibly accommodating in my search for a new truck. I was too picky for anything on the lot so Neil Fitzmaurice set up an allocation on a truck with my exact specs from the manufacturer. Delivered significantly faster than the quoted time too!! I was speaking with a number of dealerships for months trying to secure this vehicle and Neil was BY FAR the most resposive, knowledgeable, and helpful associate of the lot. He put in the extra effort for a long time while I wasnt ready to buy just yet and absolutely earned my business. I had a lot of interactions with other sales staff at area Toyota dealers and no one holds a candle to Neil and Autonation Toyota Arapahoe!
Chism Mattson
Feb 12, 2021
5
Great service as always! Easy appointment set up and convenient!
Robert Tobin
Feb 12, 2021
1
Took way too long over 2 hours to do an oil change and tire rotation
Becky Gee
Feb 12, 2021
5
Professional and courteous service, very pleasant atmosphere.
Michael
Feb 11, 2021
5
Got a 2021 RAV4 xle from Sin .. been looking for Months since my jeep lease was up .. my Friend had bought a 2017 back In April from autonation this place is great . They don’t pressure u and basically hand u the keys to test drive and when u come back they are like what do u think ! They don’t pressure u to buy it. They work with you! Also Carl in finance is amazing as well! I had tons of issues with my Jeep and was nervous spending a lot of money on another lease but new I wanted to try Toyota so far I’m pleased! I’ve been to many dealerships shopping and I was impressed from this place .. well run . Clean and friendly keep it up
Jordan Daly
Feb 10, 2021
5
Employee are professional and friendly. Best value and quality service. 🏅🏅🏅🏅🏅
David Shaddy
Feb 10, 2021
1
I needed a trailer break control installed, the Toyota part had been back ordered when I originally called in October 2020. I called again in January and was told no problem. I assumed I was getting a genuine part, however what was installed is a control I could have bought at an auto parts store and installed myself. My brand new car was at the dealership for 4 plus hours for a 30 minute job. When I picked it up it smelled of oil grease and gasoline. I had to wipe nasty dirty finger prints off my steering wheel and dash. And now the new car smell is of a greasy garage. I was also charged for hazardous waste disposal...when not a thing was disposed of. Very disappointed in this first experience,
Jaime Babcock
Feb 10, 2021
5
Every time I come to AutoNation Toyota they are very helpful and quick!
Allison Drake
Feb 9, 2021
5
consistent and transparent. reliable, just like the brand they service
Tyler Zimmermann
Feb 8, 2021
5
Honesty and transparency. Adequately staffed with positive energy.
Tumble888
Feb 8, 2021
5
The service representative very friendly and helpful. I was seen right away and my car was done n no time.
Leonard Mcgill
Feb 8, 2021
5
The whole experience was great! Everything went very smooth and our salesperson was knowledgeable and listened to what I wanted.
Luv my Camry
Feb 6, 2021
5
Everyone was very professional, facilities are very nice.
Sean Mcconnell
Feb 5, 2021
4
Everything was great. I would suggest having the service team take the paper floor mat and part hanger on the rear view mirror out before turning the car over to the customer.
Brent Johnson
Feb 5, 2021
1
they false advertise their contracts. especially if you go to purchase extended warranty and maint agreement they tell you one thing but in reality something else happens. they promised me free oil change and rotation for 3 years at signing but every other oil change they wanted to charge me for rotation. God knows what kind of excuses they come up with God forbid if I actually have to use the extended bumper to bumper warranty. question them to death at signing.
Sa Degh
Feb 4, 2021
1
Stinks!!!!!!!!!!!!!!!!!!!!!
John Halepaska
Feb 4, 2021
5
Buying a new car can be a challenge, but these folks made it a comfortable and satisfying experience.
TOODLE478
Feb 4, 2021
1
I go I’ll just wait to hear back if I took it in for an oil change… Took three hours. Ridiculous. I brought my forerunner in spotless pristine condition just washed and waxed… There were greasy handprints all over it
Pstokes 1
Feb 4, 2021
5
People at the dealer did pretty good when I took my truck for a recall service, thanks for taking care of the truck.
Daniel Realzola- Robles
Feb 3, 2021
5
Bill was very courteous and helpful
Brent Butte
Feb 1, 2021
5
Took care of my 2019 Toyota Tundra for it?s 15k mile maintenance, and they were super efficient, and friendly. They even ran it through the car wash!! Awesome!!
Thomas Carter
Feb 1, 2021
5
From the time we called to book the appointment to picking up my car we felt everyone went above and beyond to be professional, courteous and to keep us updated.
Steph Wolff
Feb 1, 2021
5
We worked with Neil and Jesse at Autonation and it was an easy process to get us our new Sienna. Great to work with!
Courtney Broyles
Jan 29, 2021
5
Chairs in your waiting area are extremely uncomfortable
Susan Schafer
Jan 29, 2021
3
Disappointed I had to pay a fee fir a rental car when my car was there on a service call repair. After repairs, the car wasn?t even washed. I will now go to another Toyota dealership.
Celeste Helms
Jan 28, 2021
5
I dealt with Stefan Markovic for Sales and Canin Ritz for Finance, both were friendly and knowledgeable about their parts of their process and the options available. It went about as smooth and relaxing as you would hope for with a new vehicle purchase. I look forward to working with Arapahoe AutoNation Toyota for years to come.
Curt_B525
Jan 27, 2021
5
Ashton was great. He tried to help me get exactly what I wanted
Nan Feller
Jan 26, 2021
5
I went in last week to purchase a new vehicle. I had already made an appointment online. My salesperson was Ashton. We was very professional. He helped me find the exact car I wanted. He made the process very easy and enjoyable. He even picked me up from an appointment to take me to the dealership when my new car was ready. I would highly recommend Autonation and Ashton
Nan
Jan 26, 2021
5
Outstanding customer service, clean, pleasant environment, helpful, and sincerely committed to providing me, the customer, with a dynamic shopping experience. Every stage of the process is comfortable, ensuring that I the customer is knowledgeable able about the purchase, vehicle operation, use of the electronics, technology of the vehicle, and the service department is top-notch!!! I can sincerely attest. This is my 3rd leased video from AutoNation Toyota. I am a loyal customer.
Kathleen Johnson
Jan 26, 2021
5
Bill Grubb is the best service manager.
Kay Geitner
Jan 24, 2021
3
I just have a hard time understanding the cost for the service performed
Catherine Herrera
Jan 24, 2021
4
Normal 60K Maintenance performed. Appreciated performing only those truly needed or that were not performed elsewhere (e.g., tire rotation and balance performed at Non-Toyota tire dealer). Service appeared to take longer than the estimate indicated. Intermittent failing car battery was replaced. A 60 month battery was selected by owner although service documentation described the one actually installed as being a 40 month battery. Service Advisor did not call attention to this detail and it was noted by the car owner only after driving the vehicle home.
Carl Helms
Jan 24, 2021
4
I waited with a 10 am appointment time for 15 minutes, with service people ignoring my presence. There were not other cars waiting. I finally got out of my car and approached the nearest service person. It was Bryce. He took excellent care of my vehicle.
Mary E. M
Jan 22, 2021
2
I've been going to Arapahoe Toyota for over 12 years. The service department technicians are all very nice and accommodating, but i've noticed that the quality of the workmanship has gone WAY down in the past 5 years. The other thing is that simple oil changes have been taking them 2-3 hours, even when i have an appointment. i thought service was the moneymaker for auto dealerships these days, but they dont act like it. I've started taking my Tundra to other places now for some of the service. its just so much faster and quicker to schedule than at AutoNation Toyota.
Scott
Jan 22, 2021
5
The maintenance was done on time and the advisor was professional and efficient.
Maria Mendoza
Jan 22, 2021
5
Very trustworthy dealership. Repairs are always done to Toyota standards. I never worry that repairs are not done correctly or that unnecessary repairs are recommended
James Klug
Jan 20, 2021
5
Stefan Markovic was exceptional with which to deal. He was patient, kind and extremely knowledgeable about the vehicle. I would recommend him highly to my friends and family. Bill Gallagher was also a major asset with my purchase. No games and very reasonable offer that took no time. The whole purchase process was effortless and I felt it was done in an honest fashion. Very unusual at a auto dealership. I am a very satisfied customer and I am enjoying my new vehicle as well. Thank these two men for their due diligence.
Maureen
Jan 19, 2021
5
I was very happy with the service I got from Josh and Elliot White. They were concerned about my problems and my lack of transportation to and from the facility
Conrad Greicar
Jan 19, 2021
5
Serviceman Bill Grubb was great. Easy to work with, communicated the repairs needed clearly and even showed me the issue so I could better understand the repair cost.
CEF
Jan 19, 2021
5
All thumbs up. Done when promised. All COVID safe.
Shelley Robbins
Jan 18, 2021
5
These guys did a great job. Found my break problem and fixed it without a big hassle and didn?t push for any repairs I didn?t need. Super easy to work with. Jason was great.
William Evans
Jan 15, 2021
5
Great customer service. Appreciate the quick attention upon arrival. Cost of oil change on the high side. Will consider having this done elsewhere next time.
Thomas Mccloskey
Jan 14, 2021
5
Great service as always and I was able to use a discount coupon from their website.
Brad Alexander
Jan 14, 2021
5
Everyone was very nice and they did the work and finished on the time they said it would take.
Randy Harju
Jan 12, 2021
5
Did a great job very professional I would do it all over again
Adam Graham
Jan 12, 2021
5
Awesome service as always. David Bancock an Chris Leadbetter provided outstanding support. Would not take my car anywhere else for service.
Noltefamily
Jan 11, 2021
5
I recently turned in my tundra for a recall issue in the service tech politely reminded me that I was ready for a 20 K Toyota care service also. I find it refreshing this dealership demonstrates their professionalism Every time I come into this facility. This is also one of the main reasons my entire family uses this dealership for the servicing of their Toyota vehicles over the past 20 years. Thanks for looking out for us and we look forward to the next 20 years!
D. I. Gunner
Jan 11, 2021
5
Bought my new 2021 4Runner through internet sales agent. I currently own a 4Runner so test drive wasn't necessary, which allowed me to research color/options and negotiate a fair price and have the car delivered. In these COVID times, it worked really well and sales / finance support was excellent.
W Liu
Jan 11, 2021
5
The service experience is always top notch at Auto Nation Toyota. Bill Grubb is the best service writer. I always know Bill?s recommendations are in my best interest. He always communicates with me to keep me updated on the progress of my repairs and when my car will be finished.
David McGaw
Jan 11, 2021
1
I had made an appointment for my 10K mileage maintenance, which is basically an oil change and tire rotation. I waited almost 2.5 hours for this service. The waiting room was crowed (not ideal during a pandemic). They obviously must have over booked appointments. In addition, the service man talked me into buying a jug of windshield cleaner. I paid for the windshield cleaner but was never received it. I was very displeased about my experience. I also find the employees at auto nation to be smug. Many were were not wearing a proper mask. Just a yuck feeling overall.
Theresa Congdon Smith
Jan 8, 2021
5
Gabe Ricketts was great! he worked with us for over a month into finding us the right highlander for our growing family! I would recommend going here for your next vehicle and seeing Gabe!
Briana Rose Trtilek
Jan 8, 2021
5
Nice and fast. Trade-in plus purchase in and out within 3 hours.
Katherine Miller
Jan 8, 2021
5
I brought in my granddaughter's 2007 Highlander V6 that I'd given her a year and a half ago for a 10,000 mile service with 21-point inspection and now feel confident that it's in excellent condition for her to be driving during these winter months on her way to work. Since it needed front and rear brakes in addition to the lesser maintenance items and I'd elected to wait for it (I live more than 10 miles away), I was at the dealership for several hours. Their facility is really well managed and clean, COVID guidelines are adhered to, and while wearing my mask (at age 85) I felt as safe as it's possible to feel these days.
Judith Lau
Jan 8, 2021
1
While at the dealership getting a nail repaired in a tire, our service advisor informed us that we likely need new tires soon. Considering the current tires we have (purchased two years ago with a 5-year, 60K mile warranty) only had ~18K miles on them, we were very surprised. However, we were even more surprised when the advisor then told us that the wear on our tires would *not be covered* under warranty because the wear was likely due to alignment issues. Never once has an alignment been suggested on our vehicle, nor has this "exception" to the tire warranty ever been mentioned. Now *WE* get to go contact Bridgestone and submit a tire warranty claim on our own - sounds like a nightmare. This sure is a GREAT customer experience, thank you AutoNation Toyota for this great experience, along with selling us a false tire warranty.
Dave Busch
Jan 7, 2021
5
Excellent price and customer service. Love the car.
Scott Nogajewski
Jan 7, 2021
5
After purchasing a Tacoma in Kennesaw GA, the vehicle went to limp mode near Greenwood Village Colorado, where we were still at a 9 hour drive from home. This inconvenience caused my boyfriend and I to have an unplanned stay Colorado for a few days, Luckily we where near this place, Bill in the service center treated us very kindly from the start, he was savvy, understanding and truly went the extra mile for us, ordering parts immediately, putting a rush order into fixing our vehicle since we where just driving by. They performed a job well done, and thankfully we made it home safely.
Bets Hernandez
Jan 6, 2021
5
Great experience. Excellent communication with the Service Writer.
Peter Holsapple
Jan 6, 2021
5
My girlfriend and I were driving my 2017 Tacoma that I had just purchased in Georgia. On New Year?s Eve night my truck went into limp mode and had a check engine light come on two miles away from the hotel we were staying at in Denver. A tow, a couple nights and a talk with the Georgia dealership later and I took my truck to Autonation Toyota Arapaho. From the beginning, Bill in the service department were great. We were in a pinch to say the least and he took good care of us - he explained what he and his technicians saw as the problems, offered suggestions and was very understanding. His communication was great and we left feeling like we were taken care of.
Arnulfo Aranda
Jan 6, 2021
5
I traded in my Jeep back in September for a Honda Fit. Marilee was my sales rep and she was both helpful and communicative. A week after I brought my new car home, I had snow tires put on and it was discovered the battery was testing abnormally low. Since I live in Colorado Springs, Marilee helped coordinate to get me a check to cover the cost of replacement in Colorado Springs rather than me having to drive back to Denver. I appreciate all her efforts and the care of the Auto Nation team.
Alexis DeYoung
Jan 5, 2021
3
Sales person has poor customer service. Agreed to prices through text but once we got to the dealer she changed the terms. We've bought a few cars through the same dealer and customer service has changed a since.b
Monika Vin/ Emily Chhoeurm
Jan 4, 2021
5
Chris Ledbetter and Travis Rodriguez are the best! They always take the time to make a customer feel special. The quality of service is the main reason for purchasing our Toyota's from AutoNation.
Larry Libsack
Jan 4, 2021
5
Buying a used car is not always a fun experience. At Autonation Toyota they aim to make it as pleasurable as possible. The facility is spotless and welcoming. I had an appointment and my salesman was right there ready for me. All of my questions were answered. I drove away in my ?new-to-me? Nissan Rogue!
Cheryl Anderson
Jan 4, 2021
1
I have been a customer for over 20 years. I have purchased 9 new cars from Auto Nation. I took my car in for service a few months ago and was told I would need brakes on my next 5000 mile oil change. I took my car in at that next 5000 mile oil change and was told my brakes were good but I had an oil leak. Since I have noticed that I do not have any oil spots in my garage or driveway I asked where the leak was. The service tech named Rodriguez stated they did not know where the oil leak was and said they would need to take my car to their main shop to determine this. I asked if all my fluid levels were ok such as oil, power steering and brake fluid. He stated yes. Then I asked then how could I have an oil leak? No answer. I had my vehicle checked by an independent mechanic. Guess what no oil leak. Then they put my return mileage for my next oil change as 103,000 miles when in fact it should have been 88900. The finial thing was that Rodriguez said my vehicle would be ready in about 1-1/2 hours. Two hours into it and watching several people who had arrived after me being told their vehicles were ready I decided to check. I observed my vehicle parked in the parking lot. I tracked down Rodriguez and found him eating cookies in an office behind his service tech booth. I confronted him about my car and he state oh you are next up. That was a lie because he came into the waiting room and got a woman he was helping about a half hour after I came in and told her her vehicle was done. She only had a service job. This could be confirmed by Bill Grub. I always thought that this dealership was honest and provided great service. After this experience I have to wonder about their integrity and honesty. Very disappointed.
Terry Reibeling
Jan 2, 2021
4
Requested new windshield wipers in addition to my 30000 mile maintenance. Spent over $800 on fluids and labor. It was a snowy day so when I left the service bay I turned on the windshield wipers. They obviously weren't tested/adjusted after they were installed. I could barely see out of the windshield. Small things like testing and adjusting are very important to customers. I hate to give a bad review but I was trying to solve a problem not create a bigger one.
Gary Hamm
Jan 2, 2021
1
They choose the type of oil without asking, obviously the most expensive one. Won’t be back.
Fernando
Dec 30, 2020
1
You have LOST a customer definitely. I'm not going back there again. For a fog light replacement I got the estimate for $180. I was told that it will take 1hour labor part (the bulb). You must me kidding ? Takes one hour to change a fog light? And when a bulb itself cost around $20 only. Also my 2014 Corolla"s oil change was done that day. They charged me almost $100. For a full synthetic oil change, $100 is way too much. I did it so many time on this vehicle and my other car from this dealership and never paid that price. I will never ever go back to this place, PERIOD. Total rip off! Travis, the service rep was nice and friendly.
Swapan Bose
Dec 28, 2020
4
No pressure sales, a bit long on the paperwork process.
Michael Luke
Dec 28, 2020
5
This was one of the easiest and friendliest dealerships I have ever visited. I can?t say enough good things.
Stephen Sliger
Dec 25, 2020
5
Excellent customer service with prompt oil change
Randy G Havens
Dec 24, 2020
5
Jez DiPaolo, our service underwriter and the technician/mechanic assigned to our 2020 Toyota Highlander's recent repairs, did a great job assessing the repair work needed and completing it ahead of schedule.
Max Bumguardner
Dec 24, 2020
5
Such a lovely experience, Jessy was so patient with me, he never rushed me while looking at different cars. Very informative with info on different cars. He helped me find my forever car, love it. Thank you.
Laura Hahn
Dec 22, 2020
5
As always, great service, and the best people. We have bought our last 3 vehicles from AutoNation Toyota on Arapahoe Road, and could not be more pleased.
Tina Powell
Dec 21, 2020
4
The service is always great at this location. However, the wait times for a simple oil change are ridiculous. I had a 9am appointment and still waited a couple hours for the job to be completed. I have never got an oil change at this location in less than 2 hours
Lawrence Hoppe
Dec 21, 2020
5
Great service. Hunter was really nice, patient, and efficient.
Ciara Brewer
Dec 21, 2020
5
oil change and great personal and great clean dealer ship!!!!!!!!!!!!!!!!!!!
James Jeltema
Dec 20, 2020
5
Pleasure to deal with. The process went smoothly and rapidly based on previous car buying experiences
George Bowen
Dec 19, 2020
5
Easy to make an appointment. Service carried out in a timely fashion.
Kathleen Kromroy
Dec 18, 2020
5
Quick and easy!
Jordan B
Dec 15, 2020
5
This is a great place to go to have your car serviced. Jezeriah is the most caring service technician there! You can trust him to be honest with repairs that need to be done.
June Willhite
Dec 13, 2020
5
Excellent customer service from scheduling appointment to ?19 Tacoma TRD OR serviced. Very satisfied.
Paul Holtz
Dec 12, 2020
5
Love this place so attentive, and not pushy! I come here every time to get my Toyota serviced.
Nathan Grover
Dec 12, 2020
5
Excellent work and clean place to wait.
Cheryl Hansen
Dec 11, 2020
5
everything, great customer service
Maribel Cabrera
Dec 9, 2020
5
Brought my Highlander in for regular service. Service manager was very helpful. Since I bought tires from Autonation, rotation was no charge. No one ever told me that in 5 yrs so appreciated that info a lot. Service was quick and thorough.
Marianne Schenk
Dec 9, 2020
5
Sami is AMAZING! I have bought 4 cars from her, and she takes care of me every time. I now have a 2021 AWD Camry, and I LOVE IT! Thanks so much, Sami!!!!!
Karina English
Dec 8, 2020
5
Always get the job done right and on time. I?ve taken four cars there to have serviced over the years and haven?t had a problem.
M. Oakley
Dec 7, 2020
5
Everything went well. I got in immediately. They said 90 minutes and they were done on time. They are good about telling you what they did and suggesting what else may be needing attention. The facility was clean and plenty of space for myself and others to wait.
Hempgirl
Dec 5, 2020
5
Alex at Autonation internet sales was amazing and very knowable and nice and was very attentive to my questions and made the sale smooth and fast. Finance dept was also awesome made sure I got the right payment in my budget.
Camry man
Dec 5, 2020
5
Quick turnaround for an emergency repair done at very good price
Albert CO
Dec 5, 2020
5
The one total group was very good. The shuttle Driver was great!
Mike Grant
Dec 4, 2020
5
Hunter did a great job. It was painless and safe. I was very pleased.
Rexanne Kohler
Dec 3, 2020
5
Bottom Line: David Conti is the gold standard by which all other sales personnel should strive to achieve! I realize even though I feel very good about the deal I negotiated with David, the dealership still made a huge profit. However, because of David's professionalism, integrity, motivated attitude (without being pushy/obnoxious), and willingness to work with me, I'm confident in stating this was by far the most positive car buying experience I ever had. I was up front with David in letting him know I was in negotiations with him and another Toyota dealership. David not only went above and beyond when it came to matching the vehicle package options but he also beat the price offered by the other dealership. Finally, when I asked David about hidden costs he was very transparent. I purchased a RAV4 from this other dealership back in August and I was very disappointed how they came up with multiple hidden costs even after we agreed upon a purchase price. One of these hidden costs included some BS charge for dealership windshield camera re-calibration This is a BS charge because companies like Safelite Autoglass have trained/certified technicians who can re-calibrate windshield cameras. To David's credit none of these hidden charges popped up. The price we negotiated was the price I paid and we did this all via telephone, email, and text conversations. On the day I picked up the vehicle, I was literally in and out of the dealership in less than 45 minutes and this included signing all paperwork. Because of the OUTSTANDING service provided by David, I will definitely consider and highly recommend others to consider AutoNation Toyota Arapahoe when looking for a Toyota.
David R
Dec 2, 2020
5
Highly efficient team, and they are always done in the time frame they say!
Lana S.
Nov 30, 2020
4
Great service and friendly staff! Very convenient!
hector casarez
Nov 28, 2020
5
Basic oil change. Fast and friendly. A ++
Sbross2003
Nov 27, 2020
5
Courteous service advisor at Auto Nation Toyota, Centennial Colorado. Job completed in less than estimated time. I appreciated that they sanitized the vehicle after completion.
GeorgeM
Nov 26, 2020
5
Josh and Team took great care of me! I called because of a dead battery and they got me in right away.
Mark Stinnett
Nov 26, 2020
1
purchased a used car for my daughter. we were pressed to go with a more expensive car as it was "safer", as it was an all wheel drive car, so thats what we bought. I was told it was a 1 owner 0 accident car, turned out to be a 2 owner 2 accident car, and the all wheel drive doesn't work. We just learned the all wheel drive issue now that we've had our first snow, and all I can get out of this dealer is "its a used car." They take no responsibility or have any remorse over selling a 2wd car for the price of a 4wd car, to a 17 year old kid. I wouldn't just stay away from this dealer...I would RUN away.
Keith Steflik
Nov 25, 2020
1
Other bad experience. Took my truck in because my sunroof was not closing properly. (Sun roof was closed when I dropped off). (Snow was in forecast) I was told I had a extended warranty on my truck and everything was covered. When I return to pick up truck I noticed (sunroof opened). They said they could not fix it. And Charged me $90, And nothing was repaired also the roof lining in interior of truck was just hanging down! I ask the tech kid" So I'm supposed to just drive around with a open roof in a snow storm and damage the inside of my truck" the kid says I sure hope not"Every time I take my truck in for service I regret ever purchasing my truck at this place. There is so many bad experience I could talk about but I'll leave it to the latest. PS: took to a independent Mechanic. It took them 15 minutes to understand what the problem was and was able to close my sunroof before the snow storm. This place has really really gone downhill. So said during the week of Thanksgiving all they wanted to do was take.
Richard Lucero
Nov 24, 2020
5
Great job on my car, knowledgeable staff answered all my questions without trying to upsell me, car was done quickly and ready at the time they said it would be.
Rhianna Ripper
Nov 20, 2020
5
These guys are great, especially Brian! As a young female, you can sometimes be pushed around, wasn’t the case here. Brian listened to and understood my needs, wants and price point for a car. He was super understanding, wasn’t pushy and let me explore the lot solo before diving in and helping me. The general manager Greg was fantastic and understanding too! Even their finance staff is spectacular. He walked me through each warranty, was honest, and let me make the best choice for myself rather than shoving things onto me. Guys, if you’re looking for a new car/Toyota go here and ask for Brian!
Hailey Misheff
Nov 20, 2020
5
Cannot begin to put into words how great the staff is here. AutoNation Toyota went above and beyond to get me into the car of my dreams. Ed, Chip, and Roberto were phenomenal to work with. Will recommend to anyone who will listen
Travis Smith
Nov 17, 2020
5
Pat Brown's management of the service department is outstanding. The service performed on my vehicle was thorough and competent.
Judith Kinard
Nov 16, 2020
5
Excellent service department! Friendly, professional, and efficient.
Danielle Gavito
Nov 9, 2020
5
They are very efficient and do a thorough check of the car. I needed an oil change and check up
Teresa Kennard
Nov 6, 2020
5
My tech was very helpful and interrupted his lunch to get me out the door after the service.
Matthew Workman
Nov 5, 2020
5
Great service by knowledgeable people. I have done business there for about 20 years
Tim Thorpe
Nov 3, 2020
5
I have never had any problems with Auto Nation like I did with Stevinson West who I definitely would never recommend for repairs to anybody because they broke my car and then lied about it. Bill Grubb and his team are very professional and always up front with me on any repairs. Bill always tells me the truth and goes out of his way to make it easy. They are the best in their business.
Donna Lipe
Nov 2, 2020
5
Got a great truck and a great deal on a lease! Also we were taken care of very well.
Jason L
Oct 31, 2020
5
Aaron Wright was prompt and helpful every step of the way! The team at AutoNation took a painstaking process and made it seamless. Would recommend them to everyone!!
Kayla Jo Dreessen
Oct 28, 2020
5
To answer the phone instead putting someone on hold for 48 minutes. A little ridiculous Almost made it from Colorado Springs to the dealership in that time
Gushog Gustafson
Oct 27, 2020
5
Highly recommended for the quality of their employees, customer service and awesome prices.🥇🥇🥇 Kudos to the Romanian team that surprised me greatly, they exceeded my expectations 🏆🤙 Now, I can go places happily! Thank you TOYOTA ❤️❤️❤️
Alex Stoica
Oct 27, 2020
5
Customer service is their priority!!! I trust them with my vehicle 💯. Honest and kind! You won’t find a better place to buy or service your Toyota! I did both! ♥️♥️♥️♥️ what are you waiting for? Call them!!! Learn what customer service is! They are the BEST!!! 👍♥️
Sheila Lopez
Oct 26, 2020
1
Showed up for an oil change at 30k after waiting 3 weeks before they could get me in. They told me they didn’t have my service contract. Triple checked. Luckily I had my paper work in my glove box as they weren’t going to give me the service that I paid for which they basically bullied me into. I’d be careful paying for service contracts from these people. Makes me wonder about the clear coat bra I purchased as well. Last time I came in for service, I tried to drop a car for an oil change then come back with another one intending to swap it out for the night so they could do 4 hours worth of recall work. They confused the care up and then didn’t have the work done when I got back the 2nd day and had to put me in a rental car for 2 days. Maybe I should have bought that Subaru Ascent instead...
Andy Sistek
Oct 26, 2020
5
Great Staff really wanted to connect and help. Really personable. Dave Maestas (GM) reached out personally to fix an issue and it meant a lot. Shweta (sales) who sold me the truck really stayed connected the whole time and meant everything. Thank you!
Nick Leiker
Oct 25, 2020
1
Before dropping my grandpa's car off for new tires and an oil change, we asked about checking the alignment. In a voicemail they left when the car was ready, they said alignment was fine, but in the paperwork we got back, they marked 'declined alignment'. This could possibly effect our warranty. We also asked about checking the brakes and since we last had them checked at this same location, they've magically increased. This makes no sense. Since then, we've attempted to call and ask about this at least 5 times across a week. Not one employee has called back. Horrible customer service.
Krissy Gilbert
Oct 25, 2020
5
Did the 20,000 mile service and the fuel pump recall replacement together. That's for doing both together saving me a another trip.
Gary Jerome Salabak
Oct 25, 2020
5
Service was thorough and prompt. Waiting area was full, but comfortable and properly spaced for safety.
Robert Felsburg
Oct 24, 2020
5
Willian Grubb provided the very best excellent service as always
Robert Bavington
Oct 23, 2020
3
Was having an issue with the lift gate actuators on my 2013 RAV4 purchased at this Autonation dealership. Took the car in for a diagnoisis of the problem. The service rep said it was the passenger side lift actuator and the motor inside the lift gate and that the technician wiggled a wire to get it to work. I had already researched this issue thoroughly and explained there is no motor in the lift gate (the actuator does all the work), but he was insistent. Not satisfied with his response, I asked to speak to the service technician (to learn how he got it to work). He appeared put off at my request, went over to the service bays, and came back saying the service rep was too busy. When I asked specifically what wire he "wiggled" he couldn't say. Final frosting on the cake was when the bill included $11.74 for disposal fees. I challenged it to which the service rep said it's included on all invoices. So, taking a panel off the lift gate, wiggling a wire, and closing it back up required that I pay for a disposal fee. Disposal of what? What a racket. Doubt I will ever return. Poor customer service and inappropriate service fees.
Peter Vanderpoel
Oct 22, 2020
5
I bought my RAV4 at AutoNation in Centennial in 2017 and have been doing all maintenance and service there. The prices are reasonable and the quality and customer service is top notch.
John Thornburg
Oct 22, 2020
5
Fast, efficient, dependable. Great customer service orientation.
Gloria Lowe
Oct 22, 2020
5
Jezeriah was friendly, attentive, patient and thorough. Same as Travis was for me last time. Josh was friendly, helpful and generous when checking me out. My car feels great again and I don’t see any reason why I would take my car anywhere else from here on out.
Seth Kay
Oct 20, 2020
5
The staff at Autonation Toyota was extremely helpful and generous for getting us into our new Tacoma for a very reasonable price. We will always be Toyota loyal. Best car brand we have ever had.
Meaghan Leininger
Oct 19, 2020
4
man in the service department was fair. only saw him once most of the service that i wanted was done, i wanted a bug defelctor and was told to go to a parts store. and also i needed my stero system fixed and told to someone else that sold steros. I just bought this car in March so I thought that was not much help
Welcome
Oct 17, 2020
5
As usual, I was very satisfied.
Steve Freeman
Oct 16, 2020
1
I have five Toyota's, one I purchased at this dealership and have serviced four of them there. They do a good job for the most part. My issue is I receive mailers from them that have several service coupons in them each with an expiration date in the future EXCEPT the 25% off next service is always expired by several months. I tried to use the coupon twice recently and was told they did not accept it because it had expired. When I showed them three such mailers I was told it was a corporate issue and when I reached out to one of the managers he took a picture and told me someone would call me -crickets. This practice is dishonest at best and casts a poor light on the dealership. The way I look at it once is an oversight, twice is a pattern and three or more times is a habit. This is a habit and in my opinion borders on fraudulent advertising. It is a shame that it keeps happening -I wont go back until they reach out.
Phil Van Law
Oct 16, 2020
5
We had an appointment and they took us right away. It did take a bit longer than they anticipated; however, that was fine as everything was A-OK
KenandPriscilla Stenman
Oct 14, 2020
5
Let me start with Bill Grubb, the man who helped me during the entire process. From the initial phone call, all the way through to the pick up of my vehicle, Bill made the process seamless and painless. My preconceived notions (too expensive, hard to work with, etc) of taking a vehicle to the dealership were wiped away as soon as I met Bill in the service dept. We spoke in depth about what I thought were the needs of the car, what my budget was and what my expectations were for an older Toyota that I just needed to last a couple more years. Not only did Bill not pressure me into unnecessary fixes, he even consulted me on why some of my wants were unnecessary. Fast forward 3 days later, my mother’s car (did I mention this was for my mom) is running like it has 100K lees miles on it and I didn’t have to break the bank. More importantly, my mother is ecstatic. I’ve had a couple forgettable experiences at dealerships, this is not one of them. Actually, when I look back, the majority of my dealings with dealerships have been positive but this one is right at the top. A happy mama = No drama!! In closing, I wholeheartedly recommend the Auto Nation Toyota Service team for all your auto service needs! Trust me, they’re a step above the rest. While you’re there, or when you call, ask for Bill Grubb...he’s mama approved! 😁👍
James Manu
Oct 14, 2020
5
Very professional and timely
Mike Shur
Oct 12, 2020
1
I got sold a Lemon Their mechanics did a lousy job of greenlihting this vehicle to sell. They should have repaired, the left weel lug, (safety / dangerous issue) The fuel injection went out after 243 miles in the middle of nowhere. The radiator leaked and was smoking, I had to get those repairs at a Nissan dealer exactly one day after buying. How in the world did the Toyota AutoNation of Abajo (Denver) miss this?
Don Huffman
Oct 12, 2020
1
Agreed on one price, then was charged $1800 more...watch out as they do not honor their return policy either. Was called a Jerk by the sales manager and asked to leave. Once you sign you are nothing to them....NO CUSTOMER SERVICE, RESPECT OR HONESTY.
Joe
Oct 7, 2020
5
Very easy experience. Friendly and helpful.
Craig Green
Sep 21, 2020
5
Routine oil change/tire rotation visit but was impressed with efficiency despite volume of business. Have purchased 2 vehicles at this dealer and has been an easy process
J Methe
Sep 21, 2020
5
No complaints about the service to the car. I had to wait for one hour and a half, which was acceptable The waiting area was not great.
Rod Biasca
Sep 15, 2020
5
I had mmy SUV serviced there. The service advisor (Hunter) and the mechanic (Adam) were awesome to work with. These guys are very knowledgeable and are super friendly people. We take all of out Toyota cars to this dealership and these guys are the reason why. Thanks guys and keep up the good work!
Rudy Herrera
Sep 14, 2020
5
Maintenance service was completed in a timely fashion. Unneeded services were noted and not performed reducing the previously estimate service cost. Pandemic sensitive precautions were taken and noted. Courtesy transportation to my desired location was provided thus avoiding a lengthy on-premises wait. Once repairs were nearly completed, a warning phone call was made.
Carl Helms
Sep 14, 2020
5
The service was very prompt and efficient. Chris and Anthony were very courteous and friendly. I shall continue to recommend Autonation Toyota to all, as they are the best in the business. Thank you
Marilyn Medina
Sep 11, 2020
5
Great service, knowledgeable and friendly technicians.
Brad Wise
Sep 11, 2020
5
Took our Toyota Avalon in for a check to see why the trunk sometimes opened without any reason. They thoroughly checked everything, including wiring, and couldn't find any reason for that happening. I feel confident that there are no wiring problems to cause a short and possible fire.
Barbara Wilson
Sep 10, 2020
5
Needed my console leather replaced, very fast install great customer service
Randy Havens
Sep 9, 2020
5
This place is gteat. Customer service is great. All the people have great attitudes. Friendly. Clean
Denise Sapp
Sep 9, 2020
4
They are always very friendly, knowledgeable and helpful. Plus, they do good work.
Margie Heath
Sep 5, 2020
5
Travis was extremely helpful from the time I arrived to going and getting me even before my car was pulled out of the Service area. Totally appreciative as the waiting room was full!!! Kudos to the service department for doing an excellent job, as well!
Pearl Louise
Sep 4, 2020
5
My service advisor Bill was very friendly and helpful.
Mario Saldana
Sep 3, 2020
5
Good aand fast service 😊
Chris Yang
Sep 2, 2020
5
Bill did a wonderful job keeping me up to date on the process. He promptly called me when it was completed and did it with a great attitude and was uplifting to part of.
Dennis Fossceco
Sep 1, 2020
5
Had to bring my car in for recall work. Everything was smooth from the booking to when I picked up my car.
Lisa Ramos Wilcox
Aug 31, 2020
5
great experience. kept us informed throughout process.
Joseph Barach
Aug 31, 2020
5
just bought new car highly recommended #amazing
Simone Morthole
Aug 29, 2020
5
John Tittererington from sales and Justin Engel from from the Design Center made sure we had the best experience buying a 2020 Tundra.
Nomar Tejera
Aug 28, 2020
5
Bill did a great job keeping me informed on what was happening with my car.
Regina Palmer
Aug 27, 2020
5
AutoNation Toyota took care of my vehicle very well
Gregory Beran
Aug 24, 2020
1
BUYERS BEWARE!!! I purchased a Mercedes GLS for $46000 on July 29 but needed to have a couple of things to fix, like windshield, torn tire, muffler tip. It took more than 2 weeks to deliver my Mercedes. Not everything was fixed but the salesman said it was the best they could do. So I took delivery of the Mercedes on August 14 and went home, thinking that if I didn't like the vehicle I had 5 days 250 miles money-back guarantee. After a couple of days, I was not happy with the vehicle so I decided to return the vehicle and get my money back. I went back on August 17 to return the vehicle. When I went to Autonation I was told that I couldn't return the Mercedes because the 5 day is from purchase, not the delivery. I asked the salesperson and the manager why nobody told me the clock started the moment I paid $46000 for the Mercedes, all they could say was you signed it, and I said I didn't have possession of it how could I return it in 5 days when you were fixing it! I was taught a very good lesson This is from their own website. The 5-Day, 250 Mile return policy applies to all Used Vehicles. The time and mileage will start when the vehicle is delivered to the customer in-state or out of state.
Never Autonation
Aug 23, 2020
5
Bill was polite, informed me of everything, service was great & was completed in good time!
Kathleen Escalante
Aug 19, 2020
5
Travis helped me from initial phone call all the way through the pick up! Bill checked me in with a friendly and patient and then introduced me to Travis, who saved me a bunch of money from my first estimate (smaller shop). I even had a personal issue that kept me from answering his call when my car was finished and he put in an extra call and VM after they closed just to help me out. I couldn?t make it there in time for the service pick up but he left the keys with a woman up front in sales (who was also friendly and helpful), and I was able to get there and get my car back with no issue at all. Dealerships? reputation is a myth and out of date these days, I won?t be taking my car anywhere else from here on out.
Seth Kay
Aug 19, 2020
1
I made an appointment for a recall part. On a 2019 Toyota Highlander. When I arrived it was not in stock. Since I was already there I had my oil changed. Missed two hours of work!
Christine Taibl
Aug 17, 2020
5
Joshua greeted me when I pulled into the service department. He was very polite and knowledgeable. Great job!
Zack Williamson
Aug 17, 2020
5
Great customer service!! Car was ready sooner than expected
aavery19
Aug 12, 2020
5
I worked with AAA through AutoNation Toyota Arapahoe and they were extremely fast and understood exactly what I wanted.
Santa Patafio
Aug 12, 2020
5
They're the best! Charlie is the best! Great customer service and care.
Anjali Singhal
Aug 11, 2020
5
great customer service. Very easy and smooth transaction. would definitely buy again.
Vatty Yaj
Aug 5, 2020
1
They seem like a nice group of people, but really pressured me to get their extended warranty and service plan. I made it clear on the phone that I wanted to cancel both, and they only canceled the service plan. I had to wait eight weeks to figure that out because I was told it could take that long to see the change in my loan, which means that I've had to pay for this warranty for two months out of my own pocket. I'm trying to get them on the phone to cancel the warranty, and they don't answer OR return my calls even a week later. I'm getting extremely frustrated and do NOT recommend AutoNation Toyota.
Casey Alexis
Aug 5, 2020
5
I brought my car without an appointment for a battery replacement and was told that it would take an hour. Couldn?t believe it would happen so fast. THEY HAD ME OUT OF THERE IN 1/2 HOUR !
Thomas Iskiyan
Aug 5, 2020
5
Price was less than originally quoted and completed within time frame noted.
ljaneteh
Aug 3, 2020
5
I just bought my first car and my experience was great they did everything to help me to get the car !!!
Vajani Telo
Jul 31, 2020
5
Aside from the fact I had to return to have the maintenance light turned off and someone locked my power door and I had to figure out how to unlock it, the car was repaired just fine.
Sheldon Friedman
Jul 31, 2020
5
Service writer was excellent informed me along the way of time expense I was very pleased
Crystal Dipaolo
Jul 28, 2020
5
My biggest problem was getting in but once I got in it was outstanding
Terrence Able
Jul 24, 2020
5
Very friendly and professional. Made appointment and was able to get in in two days. Vehicle was done when scheduled with no problems.
TERRY GRAY
Jul 24, 2020
5
I got great service and will be coming back for anything I need for my car’s. Great job done by all
David Ahrendt
Jul 23, 2020
5
Service manager was courteous and efficient, and service was performed promptly.
Randolph Doi
Jul 20, 2020
5
Repaired recall defect and serviced car as promised in the exact time quoted.
Robert Baugh
Jul 16, 2020
5
Courteous, professional, quality service
Kathy Stewart Kramer
Jul 16, 2020
5
Mike has been great so far. No pressure just super helpful! I am leaving on a trip but plan on contacting him when I get back to continue looking for the right vehicle.
Brandy Beaver
Jul 16, 2020
5
Customer service was very good! We worked with Marilee who was incredible! She was kind and very attentive to us! She was willing to help out with any sort of question and she took the time to get to know us as well which we really appreciated! We could tell she was there for the customer service and not just the sales. Fantastic experience! Thank you so much Marilee and everyone at AutoNation!! 😁 we love the new car too!
Megan Rolfson Snow
Jul 15, 2020
5
Great service and friendly staff. Thank you
Joseph A. Gallardo
Jul 15, 2020
5
Excellent service great facilities and professional staff
Robert Knapp
Jul 14, 2020
5
Service Advisor Jez is awesome to work with. He is definitely honest and genuine. Now that my son also has a Toyota I know he‘ll take great care of both our cars!
Andrew Schwab
Jul 12, 2020
5
I had an appointment, and they were right on time. It was ready at the time they said. Service manager kept me informed. I appreciated that the entire staff wore masks.
Marilyn Taylor
Jul 10, 2020
5
Just leased a 4Runner from them, had a pretty smooth experience and love the new ride!
Laura Yetzer
Jul 10, 2020
5
They did everything I needed and really fast... plus it’s a really nice waiting room
Alfredo Jose Asprino Cure
Jul 10, 2020
5
Quick xx in and friendly service, explained services being done etc.
Diana Sweers
Jul 7, 2020
5
Luis was great! My purchase went smoothly and was a great experience! I am thoroughly enjoying my new car and am glad I purchased at AutoNation Toyota Arapahoe!
Andrea Espinoza
Jul 3, 2020
5
As always, great customer care and customer focus. The only place I go back to for purchase or maintenance
T Thorpe
Jul 3, 2020
5
We believe we got a good honest deal - not great but fair - on our 2013 Toyota Highlander. The process took longer than the purchase of our house!! Why??? Two days, 8 hours total.
Debbie Durland
Jul 2, 2020
5
great communication and timliness for repairs and maintenence
Steve Mcinnis
Jul 1, 2020
5
AC was service last year. I had the same issue. Auto Nation fixed the issue at free of charge. AC is working fine now.
Aslam Perwaiz
Jun 30, 2020
5
I recently had to take my car in because I needed to pass my emissions test (failed twice) and I needed to get the recall taken care of. Both were done and finally passed the test today! Thanks to Asst. Service Manager Sarah Hall for handling everything and keeping me informed on the progress. I've never had a bad experience taking my car there.
Lori Polacek
Jun 24, 2020
5
Everything went well. The car with serviced in the amount of time I was told. I requested a car wash which was done...they did a better job washing the car than what they've done in the past. My customer service rep was genuine and a really nice guy.
Paul Laffrenzen
Jun 24, 2020
5
Charlie was great helping find the right truck
ToyotaTundra
Jun 23, 2020
5
Service Rep Sarah Hall was fantastic, kept me in the loop as what was happening with my car. Offering coffee and water and when done explaining everything. Gave me my keys and made sure I knew where my vehicle was. What a fine example of customer service.
Ira Gross
Jun 21, 2020
5
Great service! Thanks Hunter you are the best advisor!!!
Suzanne Smith
Jun 19, 2020
5
The service department at auto nation Toyota Arapahoe is the best. The service manager Chris Ledbetter is awesome and stays on top of his advisors and service techs to make sure the work is done correctly and on time. He even went out of his way to go over the entertainment center in my vehicle to make sure that I could operate it correctly. He is the reason we service at auto nation Toyota and continue to purchase Toyota products.
Tim Cueva
Jun 16, 2020
5
Everyone was helpful explaining what was done and all work was done efficiently.
Barbara Porter
Jun 16, 2020
4
They did a great job of getting my vehicle in for service on short notice and diagnosing the problem quickly.
John Hackenmiller
Jun 15, 2020
5
I?been coming to this location for two years, and have had great experiences with both of my cars
Estella Rivera
Jun 15, 2020
5
For my 2000 Toyota Tundra, my Ignition Tumbler Failed with existing keys and Autonation Toyota Ararahoe service center of Jez and team repaired in quick timely manner of a day with quality.
Joseph G
Jun 12, 2020
1
Though I love the car, I was not impressed with the service of the salesman. If I wasn't in dire need of a vehicle and had more time to visit other dealerships, I wouldn't have purchased from this dealership. The customer service was below par. I was very disappointed with the salesman.
AnnaRae Martinez
Jun 5, 2020
5
Friendly and Safe distancing service. Sales- helpful providing information to my questions. Buying process - Leo the finance guy was terrific, personable, clearly explaining details and looking up discount points available to me. The Highlander is new so no repairs but they did a fine job adding an optional side running boards, while i relaxed i their comfortable customer waiting room (free coffee). They also have the largest Toyota inventory in Colorado
Rodney Sato
Jun 2, 2020
5
My service tech, Matt, was outstanding and went above and beyond to insure my Toyota and me received the best care possible. THANKS MATT!
Mick Davey
May 29, 2020
5
Auto Nation has always taken super care of us and our vehicles. Friendly and knowledgeable. On time. Kept us updated on repairs.
Robert Quinlan
May 15, 2020
5
It was my 1st time buying a car ever. They were very very helpful and patient. They did not pressure me into anything. A lot of people kept scaring me saying dealerships would be hard on 1st time buyers and will pressure you into adding things that don't matter. They did the exact opposite and I am pleased to have done business with them. Thank you!
Jolene Medina
May 15, 2020
5
I was greeted very soon after arriving at the service department and left my vehicle there for a technician to examine and make a recommendation about the leaking CV boots. About two hours later, service writer William Grubb called with the recommendation of fixing the leaking boots and gave me the cost estimate. Three hours later Mr. Grubb called and stated my vehicle was repaired and I could pick it up. Picking my vehicle up went smoothly and the cost did not exceed the estimate. I appreciate the excellent service I received.
Gary Richmond
May 8, 2020
5
Great service as always. Service rep explained results of servicing and had my RAV4 washed and ready as scheduled.
Donald Wimmer
May 4, 2020
1
Sales Service is meh. I have usually had good service with Service dept.
Christina Santangelo
Apr 28, 2020
5
The service department was great when I took my Corolla in for it's 65,000 mile maintenance. They had flagged that there was an airbag issue recall on my model and before even greeting me with the 65k mile maintenance paperwork, they had checked to confirm that they had the parts in stock for the recall. They estimated it would take 2 to 3 hours, so I decided to wait for it. I was pleasantly surprised when it was ready in an hour and a half! I've generally had great experiences when purchasing or leasing a vehicle here, and with their servicing of my vehicles on the maintenance plan I always purchase.
Michael Cregger
Apr 27, 2020
5
Scheduled for my 222K Matrix oil change and had another great experience. David Bantock and Jim Walpole were great as always.
cmullison
Apr 27, 2020
5
Great service. Have used same location over 25 years.
Edith Wong
Apr 26, 2020
5
Bill my service rep was very professional and friendly. Did not complain when I dropped the car off 20 minutes late for my service appointment.
Jon Dahl
Apr 24, 2020
5
We had a great experience with the service team this week! They completed the recall and warranty work much faster than expected and had great communication to keep us informed.
Heather Miller
Apr 23, 2020
1
I'll never buy a car from here again EVER I've had nothing but problems with auto nation ever since I bought the car
Jay MoNtoya
Apr 17, 2020
5
Great place to buy from. The process was easy thanks to Aaron and Ryan. They went above and beyond.
Fredrick Salisbury
Apr 13, 2020
5
This is the best Toyota dealership . My Service Advisor Jez is so helpful. He really takes the time to look at my vehicle history and knows what it s due for before I arrive. He and the dealership does an excellent job.
Linda Salguero
Apr 12, 2020
5
Travis my service consultant was amazing he had a great sense of humor which made me feel comfortable as soon as I drove in to service. He helped me with new tires and texted me back to every question I had while my car was in service. I also worked with David the English guy and he guided me through fixing the collision on my bumper thanks to him I have considered fixing my bumper and I am excited to soon have a car with no apparent damage, new tires, and all of its services up to date! Thanks Travis and David!
Mayra Corral
Apr 11, 2020
3
All of my dash alarms went on on my 2019 Toyota Tundra. I took it in and was told an abs sensor was broken off . Not covered by my extended warranty. Cost to fix, $ 500 . While waiting for part to come in we looked at it. An exposed plastic sensor, on the rear brake assembly. On an off road truck. When I asked the tech why it wasn’t covered, he said it was rare and probably wouldn’t ever happen again. We looked on line, and it happens so often you can by a cover for these not made by Toyota. For $200 for all 4. I asked the tech if a cover was made he said no. Toyota, you need a xxxxxxx like myself, who lives off grid on a 4 wheel drive road to test your off road trucks. I’m sorry you have your techs lying to clients about an obvious flaw on the tundra truck. Otherwise my little TT(for tiny truck) handles our 3 miles of 4wd driveway admirably as long as he has studded mud/snow tires.
Meg Leroux
Apr 11, 2020
5
Everyone is very nice and very helpful.
Linda Covnot
Apr 10, 2020
5
The easiest and fastest car purchase I have ever made. SOLD
Nancy
Apr 10, 2020
5
Have taken my car to AutoNation many times. Service has always been exceptional. People are friendly and very knowledgeable. Won't take my car anywhere else if I can help it.
Daniel Alaniz
Apr 9, 2020
5
Great service as usual. ......................................................................................
RH
Apr 7, 2020
2
Purchased a used 2007 Lexus ES350. The car is great. But the process to buy was a disaster. It took 4 1/2 hours, the contract included glass replacement which was not discussed or approved, and my name was misspelled on the license registration / tags.
Jim Goodman
Apr 7, 2020
4
I had been hearing a noise when I brake for some time now. They didnt find anything wrong but still hear it. As long as they didnt hear anything, I will be at peace knowing that it was looked at. This facility has always been clean and a nice place to take your vehicle to to get it serviced. Very Clean and comfortable
Debra Ervin
Apr 7, 2020
1
We are very disappointed with our car purchase experience. Being a Toyota family we found a used car at this dealership for my daughter. After some phone conversations, we settled on the vehicle, and were told that the car would be delivered to us. When it came time to purchase, we were told that was not available, so we drove across town. When we arrived, we went to the area we were instructed to meet at. No one had any idea who we were. After 30 minutes, a lot tech roared up with the car, said he couldn't speak to us, and went inside. A salesman showed up and said we could sign the papers. No test drive offered. I suggested a drive, he said ok. When we returned, he instructed us into the service garage to sign papers. He did not know anything about the vehicle. After another 30 minutes a woman appeared with the documents. I tried to ask her a couple of questions, she said I should speak to the salesman. Never saw him again. after signing the docs and paying cash, we sat for about 15 minutes. Another lot tech appeared, put the temp tag on, and told us to go. No thank you, any questions, anything. The car was "delivered" with a 1/4 tank of gas and badly frosted headlights(safety issue). Please reevaluate your sales processes, at this point this Toyota family will not return, and will dissuade anyone else form doing so.
Tim Warfel
Apr 4, 2020
5
I was pretty nervous about buying my first car in the middle of a pandemic but Zach B made it happen! He was very responsive and respectful. I thought it would take a week or more to get my car but Zach had everything (INCLUDING WINDOW TINT) done within 24 hours. I don?t remember the sales manager?s name but he was great and helpful as well. He really worked with me when it came to trading in my old car. Lastly, Roberto in finance had all of the paperwork ready when I arrived and we got out of the dealership within two hours from start to finish. Everyone in this dealership made this deal happen and I couldn?t be more thankful! I was also very impressed by the steps that were taken to keep myself and my family safe during the COVID-19 pandemic. It really shows their professionalism. I?m excited continue business with AutoNation Toyota.
Danielle Steele
Apr 2, 2020
5
Zach was great salesman. Had the vehicle ready to go when I arrived. Was very helpful. Roberto (finance person) had everything ready. It went very smooth. In and out in purchasing vehicle in about an hour. Fastest I've ever purchased a vehicle.
Regina Palmer
Mar 31, 2020
5
thought my vehicle needed an oil change, display showed a needs service msg, when I took it in the service rep checked my cars records and all it showed was needing a tire rotation. He didn't take advantage or try to sell me services my vehicle didn't need. Very grateful for honest, professional service. I go to this dealer when there is another Toyota Dlr much closer. Thank you
Sally Muldoon
Mar 31, 2020
5
Excellent appointment and check in. Good followup during servicing. On time delivery with quality work!
Stephen Staley
Mar 26, 2020
5
I bought a used truck in excellent condition and am thrilled with the deal I got. The salesman was excellent and we found the entire process stress free.
Daniel Rivers
Mar 26, 2020
5
We always have a great experience here. We have been buying cars here for over 18 years. We have purchased 5 vehicle here. This car was for our 16 year old daughter and she drove all the cars we looked at and really loved that the sales person treated her as an adult. We were a little disappointed that we did not get the price we made the appointment with. The price of the Subaru increased 2 thousand doors when we decided to purchase the car. One thing my wife noticed was the sticker price was not on the car? That was disheartening seeing how our daughter loved the car. We saw the car on line for 15 and it was 17 plus when we purchase the car? But other than that we enjoyed our purchase.
Patrick Dunn
Mar 22, 2020
5
I took my 4Runner in due to 3 service lights that had appeared. The service department quickly got me in for my appointment, evaluated the car, fixed the issue and released the car within an hour of arrival. This dealership rocks!
Colorado Mike
Mar 22, 2020
5
Great people! Super professionalism.
Charles Rutenbeck
Mar 20, 2020
5
AutoNation on Arapahoe Road has always done a superior job for me. I would recommend them to anyone!
Garnet Schultz
Mar 20, 2020
5
We never felt rushed, pushed or pressured by our salesman, Misha. He was professional, kind and very knowledgeable!
Steven Hammack
Mar 19, 2020
5
These guys always and I do mean always do a first rate service job.
Joseph Costello
Mar 19, 2020
5
Outstanding process for completing the purchase of a new vehicle.
Jill Edlund
Mar 19, 2020
2
So I had my tires rotated and now my car shakes, they did not balance them. Only have 14K miles. Called same day I had service with no answer or call back
Shannon Ellis
Mar 16, 2020
5
They didn?t charge me as they couldn?t find anything wrong with my window
James Wetzel
Mar 16, 2020
5
Overall great service and support anytime I make a visit there for a routine service or to buy a new vehicle as I did over the weekend.
Alfred Pangelinan
Mar 16, 2020
5
I had my first oil change on my new 4Runner and the people at AutoNation were so friendly and kind. They went over what the 10,000 mile check entails, what they look at, go over, fill fluids, rotate tires, etc. They also answered my questions about the new lights that are brighter. Right now they are only out for the Tacoma but are working on the lights for the 4Runner. We also talked about the blackout option and tinting two of my windows. They never seemed annoyed or distracted when I asked my questions, which I am always nervous asking questions because cars are something I don’t know much about. They were so polite in answering all my questions and did it with a smile!
Megan Heisinger
Mar 13, 2020
5
They were so helpful and I had a great deal with my 2019 toyota Hylander. Thanks to brain Matsumoto and all staffs.
Haile K Michael
Mar 13, 2020
5
Travis was very helpful and great service.
Brenda Einck Harkness
Mar 13, 2020
4
Asked for my car to be washed and your service department failed to wash it.
Marlene Kirkpatrick
Mar 13, 2020
5
Wonderful dealership so far...moved in from out of the area. Very friendly and timely!
Rex Kern
Mar 12, 2020
4
2019 Highlander in for 5,000 mi service. Service very good an addressed all issues
Kenneth Janusz
Mar 12, 2020
4
Came in with a radio problem, and the repair was not successful. I?ll have to come back.
Bob Brown
Mar 12, 2020
5
Jason Ledbetter has amazing customer service
Judy Walker
Mar 10, 2020
5
Quick and easy. Dropped off night before and recall work was done next day
Shawnee Rathburn
Mar 10, 2020
5
Bob is fantastic service manager, understanding and complete. Thank you!
Norman Weeks
Mar 10, 2020
5
Expedient service and credible service advisor.
Roberto L. Moreno
Mar 8, 2020
5
Other than excessive time wasted waiting for things to happen the experience was good, glad I brought a book, I red 10 chapters.
Ronald Sellers
Mar 6, 2020
5
The 6 month service appointment was quick and hassle free. All of the employees were professional and personable.
Paul Shish
Mar 6, 2020
3
The process took several hours. A couple of times the sales person seemed to be involved with something else and was gone for a half hour while i waited. Communication was confusing and although eventually I received information I still have questions.
Anthony Ragona
Mar 6, 2020
5
Regular maintenance service was quick and painless. Customer contacts were friendly and helpful.
William Schell
Mar 5, 2020
5
nice place friendly and great service and got a good deal on my new truck and i look forward to doing more business with them
Jason Taylor
Mar 5, 2020
5
Parts took longer to get on so they covered a rental so I didn't have to go back and forth. Ended up costing more than originally told, but overall was a good experience.
Sarah C Davis
Mar 4, 2020
5
This is our third purchase/lease with Misha at autonation and I couldn't be happier. The car is great, the price was right and he is always available to answer questions so we avoid going to the dealer multiple times. Misha is patient, kind and knowledgeable about what is available on the lot. I am happy to continue working with Misha and definitely recommend Autonation to anyone who asks. Keep up the great work guys!!!
Odelia Abayeva
Mar 4, 2020
5
I was extremely pleased with my experience. I felt like I was taken care of, not taken advantage of. Matt M was a great sales rep finding exactly what I was looking for price-wise with so many more options than I was expecting. In Finance, Leo was fantastic! He took the time to explain the entire leasing process which I was unfamiliar with and worked the numbers for a finance & a lease so I could decide which made the most financial sense. I highly recommend this dealership!
Joy Maez
Feb 28, 2020
5
Excellent experience at this dealership. Excellent.
Peter Prestia
Feb 28, 2020
5
Had service for recall. Jason Ledbetter was excellent
Paul Lory
Feb 27, 2020
5
Excellent service experience once again at AutoNation Toyota in Centennial, CO. Service staff is on their game, runs a solid ship, and took care of my Toyota needs. They work as a team, no bs, and do a great job.
Clayton C
Feb 27, 2020
5
Done ahead of schedule and very courteous. Both on drop off and pick up.
Rexanne Kohler
Feb 26, 2020
5
I have been going to Auto Nation Toyota for service for over 15 years. Bill Grubb is the most knowledgeable and trustworthy service writer I have ever known. He doesn?t try to ?up? sell you on things you don?t need.
David McGaw
Feb 26, 2020
5
Mike Jones was the gentleman that helped us. We had a great experience!, He was very knowledgeable and really listened to us. Thank you on the new Tacoma!
Joshua Tapia
Feb 25, 2020
5
Both sales (Vlad) and service (Brady) were at the top of their game. Both men were friendly and knowledgeable.
Jim McMahon
Feb 24, 2020
5
I enjoyed working with Marilee. She was funny and stayed focused on my purchasing needs.
Linda Prien
Feb 24, 2020
5
They were on time, and very thorough and friendly and professional.
Jerry Rubin
Feb 21, 2020
4
Second used Toyota I purchased from an AutoNation company in the Denver area. I had shopped around other auto dealers and auto sales companies but again Auto Nation came out best, easiest and affordable.
E.G. Berk
Feb 20, 2020
5
Our experience at AutoNation was terrific. Our salesman was extremely helpful and helped us find the perfect vehicle for our needs and budget.
Grant Nelson
Feb 18, 2020
5
Dealership was clean and organized. But our salesperson Andrew was fantastic. Very knowledgeable on the vehicles and great customer service. Did everything he could to get us out as quick as possible and into the perfect car.
Kenneth Witt
Feb 18, 2020
5
Always good service ever time I been here.
Robert Rietsch II
Feb 17, 2020
4
Went to Autonation Toyota for a recall and oil change. I was greeted promptly and spoke with service writer after a few minutes. I did have an appointment. The completion was estimated at 2 to 2.5 hours, it ended up being almost 3 hours. As far as I can tell the work has been completed properly.
Paul Betthauser
Feb 17, 2020
5
Al was great. He did his best to get you in a vehicle that was right for you, not trying to oversell.
Gregory Schultz
Feb 17, 2020
5
Bill Grubb is the best in service. He is always on top of things and always keeps me informed when my car is ready to pick up after being serviced.
David Putegnat
Feb 17, 2020
4
Service missed extended maintenance contract and had to go home and get it to get a refund for part of the charges.
Clyde Sherman
Feb 17, 2020
5
AutoNation Toyota has the best Toyota trucks in Denver. Matt Hopper was a great Sales Associate and got me a great deal on a new truck. I would definitely recommend AutoNation Toyota.
Ed Scott
Feb 15, 2020
5
Bill Grubby in service was excellent. Scheduled time and service was right on time.
Robert Mcnaughton
Feb 15, 2020
5
Jim Walpole is the best mechanic, very detailed and thorough. David Bantock is very professional and detailed when explaining the invoice. Thank you both!
L Welch
Feb 13, 2020
3
Not the best customer service. Had to sit and wait a lot while they got stuff together on their end
Jaeda Cannizzaro
Feb 13, 2020
5
I took my Tundra to Toyota AutoNation to service a recall. This facility was unbelievable efficient. The work was done quickly, efficiently, and even a basic check was done on my vehicle while it was there. I would recommend their service department to anyone!
Jacki Hein
Feb 13, 2020
5
Great overall experience. Vehicle selection was outstanding.
Drew Bentley
Feb 13, 2020
5
Anthony treated us very well and was extremely polite.
Barry Priemazon
Feb 13, 2020
5
Fantastic service, Jason Ledbetter is extremely helpful and knowledgeable. I'm grateful for his time and help. I live 2 hours away and he was able to service my 4runner short notice. I'm truly grateful, thank you Jason to you and your team. Awesome customer service! Mary M.
Mary M
Feb 12, 2020
5
Got the chance to work with David Fradkin. He got me on a crazy good deal to meet my budget requirements and was helpful through the whole process of getting my vehicle. If you get a chance to come by, seek out David.
Jordan Belt
Feb 11, 2020
5
Thank you so much for always taking great car of my RAV4. I appreciate you all.
Kris Allen
Feb 10, 2020
5
Super fast amazing work Anthony Ray is the man I would recommend them to everyone
Rafael Messen Cavas
Feb 10, 2020
5
My experience was great although waiting for a finance person to get to my paper work was a little tiring as it was late Friday night and I ended up at the end of the line but once he got to it it went fairly fast. My salesperson was very kind and professional. The vehicle could have been detailed a little better but all in all my experience was great. I would recommend them highly.
Linda Judy-Anderson
Feb 4, 2020
1
Our treatment by the finance director at THEIR mistake for assessing taxes incorrectly has been AWFUL. This man has NO integrity, wasn't even at our signing and now blames us, accusing us for "not paying our taxes". We put a down payment, signed papers and have been making our monthly payments. Now we have to come up with another $1300 because of THEIR errors. AND apparently this is covered because it's in hidden writing in the agreement, yet was NEVER mentioned at our signing. This is not our first vehicle. And at the signing I mentioned that the tax percentage was too low and we were told it was correct. We even had our daughter buy her car from this dealership before we realized what they were doing to us. I DO NOT RECOMMEND THIS DEALERSHIP.
Teri Smith
Feb 3, 2020
5
John was amazing at making our experience effortless and very quick! We have purchased 3 vehicles from this dealership and would not go anywhere else. Highly recommended ;)
Alita Elena Cowan
Feb 3, 2020
5
Had a great experience here. Denny was the Salesman that help me and got me the Tacoma that I was looking for.
Dave Fulton
Jan 28, 2020
5
Excellent service, Bill Grubb , as always, made the entire service a breeze and we were very satisfied.
Selma Sladek
Jan 23, 2020
1
First bad experience here. This is also the first service not on the Toyota Care plan. -Told me my tires had less than half life on them when I got new tires from Autonation approx. 4K miles ago. -Told me my engine and cabin filter were nasty and needed to be replaced. I replaced them myself 2 months ago. I checked them when I got home and they were perfect. -Engine cover was just floating under the hood and not put back. -Not a big deal but missing one of my tire valve covers. -$85 to add fuel treatment and oil treatment... come on (over priced). -pushed unnecessary services although recommended in their system but optional for 30k service. I won’t be coming back here, they told me my brakes are getting close to Be needing replaced, but how can I believe them after the first two lies. On a good note, I was quoted 1.5 hours for an oil change and tire rotate and they were done in 45 minutes!
Eric Klump
Jan 23, 2020
5
Love working with Bill Grubb in service dept, makes my visit easy!
Avie Rosacci
Jan 23, 2020
5
good service and great location
Kyaw Soe
Jan 17, 2020
5
Awesome experience, very dialed in service
Russ Pitrone
Jan 16, 2020
5
Good service, pleasant waiting area, breakfast burritos, clean facilities. Service people explain everything including future needs.
Roger Bower
Jan 16, 2020
5
Clean shop; friendly and knowledgeable service team.
Joe Davis
Jan 10, 2020
1
I am disappointed & appalled by the customer service I received as a loyal customer at this dealership. With hundreds of car dealerships across the state that consumers can choose from, one would think customer service would be a priority for each but certainly not this one. From leasing to sales to customer relations, my experiences were unpleasant & my phone calls & emails ignored. Very disheartening when you thought you could place your trust in a business you, and family, have supported for some time.
Marilyn Spetoskey
Jan 9, 2020
5
Jason Ledbetter the service writer was exceptional.... Great customer service! 👍 I had a recall for my air bags on my 4Runner. I asked him to have the service technician go over my whole car to see what maintenance might need to be done in the future. He followed up with a quote outlining what needed to be addressed first.. And what could be checked off as time went on ...so important to maintain your vehicle! Toyota is the best! Such a great guy! I feel that I can really trust him! I will definitely be referring him!
Karen Grant
Jan 9, 2020
1
*MANIPULATIVE AND SHADY BUSINESS PRACTICES, WON’T FOLLOW THROUGH ON PROMISES, FAILURE TO MEET EXPECTATIONS* Our experience with Toyota Autonation Arapahoe was long, and painful. During the last week of October, we purchased a 2019 Highlander with a $3000 rebate special. We worked with Andrew Contin, who was fabulous the day of. He even got the dealer fee reduced. We signed docs to lock in the $3k rebate which expired 10/31, and told Andrew we’d have cash the first week of Nov. He said that was fine. We discussed the following: Adding a remote starter upgrade He told us he’d find the second FOB key The added bonus of 2 free tanks of gas after filling out a survey I told Andrew on 11/4 that I’d come with a check on 11/8 in the AM. He had 4 days to prepare. So on 11/8, I was underwhelmed when it took until noon for him to say he was ready and “sorry it’s late, our sales meeting ran over.” I guess there’s no way to make an appointment, instead you need to be flexible to their schedule. When I got there, I learned that: The rebate had dropped to $2500. The remote starter hadn’t been installed. The missing key FOB hadn’t been found. After spending 2.5+ hours at the dealership and wait for final docs (which were incorrect with the $3k rebate, something I had to point out), I was unimpressed that with 2+ weeks for him to prepare, it took so long. I didn’t have the energy (pregnant at the time) to argue in person about the late and long transaction, reduced rebate, missing FOB or uninstalled remote starter, so wrote the check and left. But this did not sit well. No one told us we’d miss the rebate if we didn’t PAY for the car in October. There was a lack of communication and failure to set expectations on Andrew’s side, which cost us $500. I also wondered why nothing was ready and I’d have to come back to get the starter + extra key. So, I emailed Andrew with my frustration. Bill Gallagher followed up via phone to apologize. He was helpful and had gotten permission to send a $500 check to resolve. Great, thank you Bill! I told him I was still waiting on other issues. He said Andrew would follow up. A week+ passed and after 2 follow ups with Bill (he told me he’d asked Andrew to call me), I still hadn’t heard from Andrew. Where was our extra key? And the remote starter? And minor, but I why did our pickup take 2.5 hours and nothing was ready? So, I was honest on the internal Toyota survey about our transaction with Andrew and gave him a poor review. Bill Gallagher called to ask why I’d given a poor rating. I told him I appreciated the $500 check, but I still hadn’t heard from Andrew and the outstanding issues hadn't been resolved. Since I was rating Andrew, I couldn’t in good conscious give a good rating. Enter manipulative GSM, Josh Frakes. Bill told me Josh was going to cancel the $500 check because I didn’t give a good survey rating! It became clear that they were BUYING my feedback! JOSH DID CANCEL THE $500 CHECK, and I NEVER heard back from Andrew! When I went to get the 2nd key FOB (another 2 hours out of my day), I spoke with Bill. He was friendly and apologized for Andrew still never getting in touch. I told him it wasn’t about the $500 but how this was handled. I said I’d be reviewing on Yelp, FB, Google, etc. He asked for one more chance. He wanted Josh Frakes to talk to me. I said I'd give him 2 days and then I’m writing reviews. Josh never called. He clearly doesn’t care about the customer, he's manipulative and then cancels checks if you don't comply. To summarize: Andrew Contin won't take responsibility and is incapable of handling problems. He can sell a car and then crawls under the covers and makes his boss deal with it. Bill Gallagher has been wonderful. He got stuck in the middle of a sh!t sandwich and handled it the best he could. Josh Frakes, who I never actually spoke with or met, is shady and engages in unethical practices at the expense of the customer. Thanks Bill for trying to give the car industry a better name, unfortunately your coworkers are perpetuating its terrible reputation.
Heidi Probably
Jan 9, 2020
5
My sales rep, David Fradkin, helped me find the Rav4 I wanted and got me a great deal through the Costco Auto program. All my questions were answered and the experience was positive. I would recommend David to anyone looking for a Toyota.
Diane W.
Oct 7, 2019
5
Zach was extremely helpful. This deal wouldn't have been done had he not been involved. He is knowledgeable, courteous, professional and efficient.
LandCruiser
Oct 1, 2019
5
April Foth the Sales Manager, Joe Bates and Jim their leasing specialist helped me get into a new 4Runner I have been after for some time. They were great to deal with and treated me wonderfully.
nels1648
Sep 24, 2019
5
I took my 2013 Avalon Hybrid in for regular service. I had an appointment and was met and greeted by Travis. He was very friendly and knowledgeable and said he'd have me out in about an hour. It was much less! I was on my way in just over 30 minutes. Travis went over all the things that were done and checked and answered my questions fully and cheerfully. Although there are places closer to my home, I always have my car serviced here.
Sally Jane
Sep 24, 2019
4
We bought my wife’s car from Arapahoe AutoNation. They were the only dealership in the 7 state region with the specific Camry hybrid