Let’s start with the sales guy telling me this will only take 20 minutes and he wonders off like every other salesman does at dealer. At this point I’ve been there for 30 minutes he tells me that they have already appraised my car and it’s going to be another 10 minutes. He comes back and says now there appraising your car. I sat there waiting for numbers for an 1 and half I’d advise you never to come here these people have no sense of urgency and only want your business.

Gary and Mike at Autonation we’re both really great to work with. They were very respectful and professional. I’d recommend Autonation Toyota to anyone!

Service is generally good, and reasonably priced. However, I was not happy to have a service manager, Jeremy, who was not wearing a mask. The dealership is on a county with a mask mandate, and yet Jeremy was not complying with that mandate. Also, I am so tired of going to pick up my car and finding that the seat has been moved and the mirrors changed. My grandfather was a mechanic who owned his own shop; his motto was never to move anything in the car; it really bothers me that service people modify the car for the 30 second drive in and out if the garage. For the short amount of time it is being driven at the dealership, you should be able to deal with the customer’s settings.

i would give 4.5 stars but google will not allow. I am an avid Schomp shopper but my husband had to break down and buy a new truck after his died. We had initially steered away from AutoNation because of a poor experience several years ago. I tend to hold grudges but with pandemic shortages, we didn't have a lot of options in new vehicle availability. When we arrived we were greeted by Sergey who immediately let us know about ongoing shortages and slowed processes in obtaining new Tacoma's on the lot. Instead of just leaving us at that, he proceeded to take down our information in case anything were to come in, in the next few weeks. We proceeded to look around the lot and he came back out to let us know one would be coming on the lot within a couple days but had a buyer. He let us know if that sale fell through the truck would be available. The buyer did end up backing out of the sale and Sergey let us know right away. We were on the way down when he had to leave on an emergency but hooked us up with Emilio who helped facilitate the sale. We had to come back in the next day for financing as we wanted a different loan term than the pre qual that automation spit out. We came back the following morning to finish up the sale and Sergey was there to continue to assist us in our purchase. My husband loves his new Tacoma and we are extremely happy with the experience we had with Sergey and Emilio. The only piece that could be improved was our experience with finance. Ryan was our finance guy and he was just unpleasant and rude. My husband tried to make small talk with him about his office Starwars collection as the silence was super awkward. Ryan was just unpleasant and unfriendly and ignored my husband the first time he asked about his office decor. He was just very cold and made the process uncomfortable while we waited to sign paperwork I could not wait to sign the paperwork and get out of there. I had some minor questions but it is definitely not as if our financing was a pain for him, so we were both just confused as to why he had such a negative attitude. With the exception of the finance guy, this was definitely a good experience for our truck purchase and we are thankful for Sergey, and his commitment to helping us find a new Tacoma in this crazy market.

Easy experience. Friendly customer rep. Answered all my questions.

Very helpful, the financial gentleman that worked through my paperwork was very personal and made the experience enjoyable.

I have been pleased with this dealership. I have purchased 2 vehicles from them and from the sales to the service department, i have felt like they value, my business and me as a customer. They are prompt, efficient, polite and will work with you when you have questions or concerns The store is clean, well managed and comfortable. This is a good dealership

Got a great truck at a very reasonable price. Had some minor issues during the purchase process but Tony got it all squared away and was awesome

Bill and his team are incredible. I worked with Bill and Bobby and they were extremely attentive to my needs and super diligent. I never felt like I was talking to a car salesman, more so like I was talking to someone who was trying to get me what I was looking for, tailored to my needs. No upsale, no BS, just good advice! Highly recommend!! Can't say enough good things about these guys!

I had an absolutely disappointing and discriminatory experience at the Toyota Autonation Arapahoe Dealer location. I had shown an interest in the 2008 Tacoma that had just sold. I initially showed an interest in it on December 30, 2021. Gabe Ricketts had reached out to me in regards to myself showing interest in this truck through the website. He had notified me that the truck was in the shop and not even on the floor yet. I reached out approximately 1-2 times a week touching base to see if the truck was ready as I was ready to purchase it immediately. On January 13th, 2021, he had reached out to see if I was still interested. Of course, I said yes. He said the truck had just hit the floor. I made an appointment to come out on January 14, 2021 as soon as I got off work, our appointment was for 5:45 PM. I clarified all of the documents I had to bring to purchase the truck. The following morning at 1pm, he had texted me to notify me he had made another appointment at 4pm that day for the same truck. I was utterly disappointed as I had shown interest in this vehicle before it was on the floor. I had called in and asked if there was any way to hold the truck, he said no unless I put a downpayment on it without even seeing it first. He said he had sent the other customer photos without even offering to send me any, despite my interest. On the phone, he had laughed at me and said "At least I have the common courtesy to tell you I have another appointment, can you get here sooner?" I could not. I work in healthcare and do not have the luxury of leaving work whenever I would like. At 5pm he had texted me stating he and the other customer moved to paper. I got there at 5:30 and worked with Sam, it was 6:04 pm when he pulled up the information on the truck, it had sold at 6:02. Sam had gone over to Gabe to see what was going on because at this point I was crying in your dealership. Gabe's only response was "I gave her a chance to get here earlier." I am beyond upset and disappointed with Gabe. January 18th, 2022, I had emailed Gabe asking for the manager’s name and email to which he read my email and never responded (I have an app on my computer). I had the call the dealership to get your information to touch base with you. My family and I have had Toyotas all of our life, and there is a reason we continue to buy them. I am utterly disappointed in the disrespect your salesman had shown me. Is it because I am a woman and he didn't think I would follow through? Was the truck even for sale the day he said it was or was it ready earlier and I was being strung along? He did not even acknowledge our set appointment time when I had gotten there, I had to ask to work with a different salesman. I had then reached out to the general manager on 1/18/2022 to discuss this experience and thus, was read and had no response. Disappointing and disrespectful.

Amazing experience! Wonderful prices, so easy to work with, great customer service. Quick and painless. Will go back to Toyota Autonation in a heartbeat!

The dealer conveniently was of of stock on the battery I had a guarantee on. They had the nerve to charge $200 for an alternative instead of making good on the guarantee. If you want to feel like a valued customer, this is not the place.

I was HIGHLY disappointed with our experience. I called ahead of time to see if I needed to be picked up by a friend for my service or if it would be quick. I was told one, maybe two hours. So I decided I'd just grab lunch. I dropped the car off and double checked. I was told the same thing. One to two hours. So my puppy and I decided to just wait. At just under the 2 hour mark I still hadn't heard anything so I text. I was told they were running behind about 15 minutes. Over 4 hours later, I got my car back. All they had done was push a button in my glove box to fix my tailgate issue (something they could've had me try over the phone). They couldn't figure out the other issue. I was told the same thing I've been told all 5 times (I'm being generous because I can't remember the exact number) I've brought the vehicle in.... We aren't sure what it is but we tightened things up, let us know if it happens again. It's been make an obnoxious, embarrassing, squealing nose when I idol for 4 years.... Since shortly after I bought it brand new from them. It literally made it in my drive home. I text them and got no response. After 4 years taking this vehicle to them, I think it's safe to say we will not be going back.

The staff here was great and I HIGHLY RECOMMEND THEM. David H did a wonderful job placing me in a car that fit my budget & lifestyle, as well as something that I enjoy driving. He was very friendly, flexible, and determined which I was grateful for. The finance man Usman was friendly as well. Overall a great experience.

Wonderful honest service team

They left oil stains all over our interior.

I purchased a RAV 4 Hybrid XSE a few weeks ago and the experience was terrific. Aaron Wright was a delight to work with and he really hustled to ensure my complete satisfaction. it was during Toyotathon and the place was packed Aaron was literally running between customers. After a great deal of research and driving to other dealerships from several makes and models, I settled on a Hybrid RAV 4. Aaron and the AutoNation team gave me the best trade in, by far, for my car and then Jesse Christy in Finance tailored the warranties to what fit my driving requirements. All in all, it was one of the best auto buying experiences I have had. Update...my wife drove my RAV 4 and decided she wanted one too. AutoNation (Aaron Wright and Jesse Christy) sprung into action and got her exactly what she wanted despite the shortage of vehicles nationwide (RAV 4 Hybrid Limited). Again, they offered the best trade value for her crossover and warranties tailored to her driving. Two SUV's in a month. We are now the proud owners of his and hers RAV 4's. Thank you Aaron Wright, Jesse Christy, AutoNation Arapahoe and Toyota!

Very pathetic dealership. Went at appointed time of 1:30 pm no one present to greet. Wanted to trade in Camry for a Sienna. First salesman in black shirt comes and says if its a trade in then separate team. Please ask front desk to assign another person. After 10 mins another person in red shirt comes cannot get anyone to appraise my camry. Doesnt have a new car to show or to test drive. I asked can he call the black shirt guy to appraise the car he said will do and disappears for 15 mins and doesnt show up. I walk away terribly disapponted at this Toyota dealer. No one interested in selling new car or buying a 2018 Camry. Hopeless!

I bought a prepaid maintenance package from them, which was a huge mistake. I've seriously waited 2-3 hours for an oil change regularly WITH an appointment. I guess they know you are trapped after you buy the package, but seriously, why schedule way more people than you can manage all at the same time? Pass

Not a great service center experience. The customer service I received from Blake was excellent. I was disappointed that I was refused shuttle service because I live outside the ten mile radius. My house is twelve miles away. I had brought my vehicle in for a headlight repair. The drivers side light wasn’t coming on. They’re aftermarket headlights, but I was left to fin for myself because they couldn’t diagnose the issue or repair it. They did look at it, but now I have to buy a new set of aftermarket headlights and install them myself. Blake was helpful in his recommendations about what I should consider when selecting the new headlights. I wanted to test drive a new Tundra, and they had about six on hand, but they wouldn’t let me drive one because of a cruise control recall. I ended up test driving a used GMC AT4, which I intend on purchasing direct through GMC. As much as I love the Toyota product. I felt I was abandoned and disregarded by AutoNation Toyota on Arapahoe.

I went in to get my map lights on my brand new Toyota Rav4 replaced. I was told it would take no more than an hour, but I waited 2 hours and when I went to speak with someone, they said my car has been ready for over an hour but no one called my name while I was waiting in the waiting room or called my phone. On my drive home, I noticed that the map light console had a gap and the upholstery was dirty. Turns out, they broke the map light console and didn't tell me and still made me pay. They said they would order a new part and detail my car because of the stains they left. A month later, I went in for the replacement and the car detail that they said they would do to clean out the stains. Well, it looks like they detailed every part of my car except for the stains as they're still very noticeable. My map light console also still does not sit flush with my car as there is still a slight gap. Would not recommend this place as they do a sloppy job with your car. Hate that I have these stains on my car that isn't even 6 months old.

The good: David Butkovich the salesman I worked with has been awesome. Got me the exact truck I wanted even with short supply. Even after the sale he’s making sure everything is smooth and good. Service didn’t stop after the sale at all. The bad: paid for a lift, tires and wheels. Wheels were scratched terribly. Customer service was standard there, they ordered new wheels that’ll arrive in a few weeks to put on. Wouldn’t be a big deal except I live in Crested Butte (4.5 hour drive away) and now I’m going to have to make a long drive down and waste gas, miles, etc just to put new wheels on my truck (hopefully not scratched this time). Basically need to make a weekend out of it. The ugly: don’t fall for their extra protection plan. Partly my fault because I didn’t see through their financing facade. Was up charged around $1200 for Toyota care plus. Not even the worst of it though, essentially was sold 3 different protection plans for the total cost of nearly 10k disguised as only $20 more on my monthly payment and an extra year of financing. I’ll put some blame on myself there for not doing the math at the financing table. Fell for the upsell but overall felt predatory and don’t really have any trust for them and their extras they offer. Now that I’m trying to cancel it and get my refund, can’t seem to get through to their finance department and the right people to do so. Overall, 3 stars because the good experiences outweigh the bad. And their customer service for the most part has been very tentative. The salesman I worked with has been awesome and definitely recommend him. Big shortage on cars right now and he got me the exact truck I wanted, and I love it.

Be ready for many “extras” they add on to the price of the vehicle. It was about $2500 for the vehicle I was looking at, some of which they claim was mandatory. Any “extra” on top of the purchase price is NOT mandatory. It wasn’t worth the hassle here for me, so we took our business elsewhere.

Shaun Rope rocks!

Wouldn't sell us a truck unless we had a trade in. Went to another Toyota dealership. Walked right in and purchased a brand new truck.

I absolutely love the level of care and commitment that I always receive when taking my vehicle in to AutoNation Toyota Arapahoe. The staff in the service center goes above and beyond to make sure that all my needs are met upon arrival. They always review my car with before I leave it and ask all the pertinent information and I have never been told no when I ask to throw in additional requests like can I get new wipers put on or can you also check this. Since moving to Colorado in 2015 I have trusted my vehicle to no one else!

I loved buying my car here.great service .

They sell you a service package that supposed cover the vehicle top to bottom. I had a problem only having the Toyota Tacoma Off-Road for 3 months and took it into Autonation service center on Arapahoe in Centennial and they looked at the vehicle and said the front differential was bad and needed to be replaced. I wasn’t too worried since I had bought the platinum service package from the dealership located on 104th in Northglenn and should be covered. They told me they needed to get a hold of the warranty company Assurant and have someone inspect the vehicle ( the person who inspects the vehicle doesn’t work for Assurant their subcontractors from CIA inspection) so not only are you dealing with the dealership you also need to go through Assurant as well as the inspector. So long story short the inspector denied my claim saying the aftermarket parts that were already on truck voided the claim. So don’t buy a truck that has aftermarket parts even if the dealership knows about it because in the end it’s not up to them what gets paid for, it’s up the inspection agency.

Apparently I've been here in the past few weeks which is very odd because I yavent been to this place in years so why I'm getting emails saying thank you for coming by how did we do when I haven't been there in years is very odd should probably check in to this more

I bought my car here and I was really impressed. The staff is very knowledgeable and helpful and they're not very pushy which is great if you're trying to buy a car found exactly what I wanted at the price I wanted and they were able to get me the financing. I plan on purchasing another vehicle through them.

Me and my fiancé had a great experience working with Robert Clamage; he helped us find a great car for a good price (given the current state of the used car market). He also gave us extra fries from his Culver’s order, so 11/10 would recommend working with him.

A couple of months ago, I desperately needed a new car, and I was interested at one I saw listed at Auto Nation. When I showed up there, Andy was extremely helpful. He saw I knew what I wanted, knew the price, and answered all of my questions. I walked out with what I want in less than an hour!

Got the exact part I ordered and the staff was very friendly.

My sister just left after the worst experience. The saleswoman told her to wait outside and then never came out... had my sister wait outside in the cold while she wondered around inside the dealership apparently doing nothing.... just go to Groove toyota they seem to want your business.

I posted a poor review a while ago, I should change it finally. I bought a 2021 Tacoma. I've finally gotten most of my issues looked at and fixed (still need a faulty door speaker replaced, but parts are like 6 months back ordered). My only gripe really has nothing to do with the dealer, but with the Tacoma itself. I've owned several Toyota's and this is the first one that has needed any warranty repairs. Toyota's legendary reliability has finally let me down.

My wife's van finally arrived! Great salesman Aaron took care of us.

Got an unbelievable deal and it wouldn’t have happened without the help of Greg and Bobby!! They made sure things were right!! Thank you!!!

Made an appointment to look at a cash deal vehicle. We drove from Longmont and right before we got there, the internet mgr texts us that it is sold. No "come on in, we have similar to show you" No apology, just "It sold last night". What an absolutely stupid way to sell anything. You get the buyers In The Door, don't let them walk away. Your apathetic approach, lack of respect for my time, and lack of Sales 101 knowledge left me flat for ever going back. It was a CASH DEAL people. Someone else getting that cash now

I got a new 4Runner here in 2020 and that experience was straightforward. Their service department needs improvement. I recently waited 2.5 hours for a tire rotation WITH an appointment. Yep, just a tire rotation. Previously I brought my vehicle in for an oil change (again, with appointment) and waited about the same amount of time. Gonna try a different dealership next time. I’ve got no patience for a dealership that requires appointments only to make me wait that long.

Spent 4 hours trying to get the price of a new Toyota Tundra that didn’t have a list price online from their online chat service. She kept dragging it out and wouldn’t let me know what the price was for some odd reason. The online chat is a joke and just a way to get your phone number.

The worst people they don’t Winn help you at all after you buy staff from them … phone service worst customer service bad very disappointing

Some helpful staff and others not so much. Terribly high car service prices even with their email “coupons”

While not a huge issue, the estimated repair time was exceeded by about 33%, i.e., 2 Hours versus the estimated hour and a half. In the future, updates from the Service Advisor regarding delays or auto mechanic workload being unexpectedly being backed up would be appreciated.

Smooth service experience.

It took 4 hours to complete our deal and that wasn't due to any negotiating. Cars are hard to come by right now and Autonation Arapahoe knows it so there isn't much concern for the buying experience.

Purchased a new car in August from them and got the Toyota care. I spent almost 3k on the Toyota care alone and was a maintenance plan that should be vaild at any Toyota dealership. After driving across the country not one single Toyota dealership will honor my Toyota care. The dealership has done nothing to help me resolve this matter. I've had to pay for numerous oil changes now while having purchased Toyota care.. Be very weary of them they lie and they steal your money and then give you the run around

The service here was okay. They were able to figure out all of my military orders and apply the taxes to where I am going. The service took a good amount of time. I got there at 12:30 and did not drive out of the door until 7. They did provide the Carfacts for the vehicle but did not disclose the open recalls on the vehicle, nor did they attempt to correct them. Got the car without floor mats, they promised me that they would get me an employee discount on them but did not. I would really press them for all the facts and make sure the "I owe , you owe" is all that you want. If it isnt you will get screewed on the back end.

My opinion is that this is a terrible dealership, run by unethical and unprincipled individuals. That they do shody work, are dishonest, and refuse to make good on their warranty. If you have an issue (like I did), they will likely just simply not respond to you. Literally they just won’t call you back- I’ve left more than a dozen unanswered messages with various parts of the organization over several months. I can’t believe Autonation is a fortune 500 corporation and is allowed to have zero accountability to their customers! Also, they will leave a response to this review saying how sorry they are for my expereince and that management will reach out to me. They won’t- I assume they are just trying to lesson the effect of all their bad reviews by leaving these canned responses. Trust me- avoid this dealership and company.

Test drove the car, was ready to negotiate and buy. Already preapproved for a loan so no financing needed. Was told financing was "too busy" do negotiate price with us and then the salesman left us for half an hour to test drive with someone else.

I just purchased a 2010 Lexus hybrid from David Hantman and had a wonderful experience! David and his finanace team were able to hit the exact price point I wanted while also including a 4 year warranty. David was able to schedule a test drive as soon as the dealership was open and and let me take my time trying out the vehicle. I had a great experience and I love the car. Thank you David and team!

The employees are always friendly, however nearly impossible to get anyone on the phone, and if you want anything done quickly I would go to another dealership.

Excellent service from Bill Grubb at service department.

The customer service here was very good. Nice and friendly. The actual repair though was not acceptable. The problem I brought it in for still persists.

Our family was in desperate need of a car upgrade after we discovered on a recent trip our Highlander was too small to travel with children. I contacted Vassil and we immediately went to work on discussing options. I drove 45 minutes to see two vans of which I eventually decided purchase one. There was a lot of moving parts with our trade in however Vassil and Carlton in Finance moved heaven and earth to get me the car I wanted, the trade-in value I needed and out the door and back home for my long drive. They were an awesome duo to work with and I would not hesitate to give them your business in the future.

We went to AutoNation looking for a specific car in a specific price range. Luis was awesome! He made sure we didn't waste our time. The rest of the staff were amazing too. They had more car than we've seen in the last year and there were no pressure sales -the prices were reasonable - which is hard to find in this car market. We'll definitely check out their stock when we buy our next cars.

Great deal on a great car! Sales and finance staff were easy to work with and made it a good experience!

Bobby really needs a refresher on customer service. Before making me feel humiliated by belittling me about my financial situation, he made an incredibly judgmental comment about my boyfriend. Just was trying to buy a used car and not be harassed by the sales rep who clearly hates his job, as he was texting the whole time he was “helping” us. Go elsewhere if you care about customer service in the slightest.

I had to take my new Toyota Highlander to the service department a couple weeks ago due to a leak in the transmission. Since it was new and only had 5000 miles on it, they had to have somebody from Toyota look at it, which meant I was out of a car for almost 2 weeks. Not overly upset about that, however it is extremely hard to get through to the service department as nobody ever answers the phone. I took my car on a Friday and was told that evening that I would need a rental car. After not hearing anything by late Saturday morning and not being able to get through to the service department, I ended up reaching another department which I’m pretty sure was the “tower” or where all the managers sit. I started to tell the manager that answered that I needed to get a hold of the service department because I needed a rental car prior to them closing at 12 PM and I was not able to be without a car the whole weekend. The guy who answered proceeded to tell me, “I’m sorry ma’am, but there is nothing I can do to help you” and then transferred me back to the service line which of course wasn’t answered. The service rep did finally get a hold of me and I made it in time to get my rental car with 10 minutes to spare. All in all, with the exception of not being able to get a hold of the service department ever, I was pleased with the work that they did. The two star drop is for the rude guy that answered the phone. Unfortunately I didn’t get his name and when I tried to call back there was no answer in that department, go figure. I’ve been around the car industry for a long time, with my husband being a manager and that was completely unacceptable.

Took advantage of us added lots of charges about MSRP due to car shortages. Be prepared to pay a lot for a car here at Auto Nation

My wife and I wanted to purchase a minivan as we are expecting a third child. We found a Sienna online at Autonation Toyota Arapahoe. Our salesman, Aaron was nice enough prior to the purchase, though didn't seem to advocate for us after purchase. We purchased the vehicle and took it to get a prepurchase inspection from Christian Brothers. The mechanic there said that it was in good shape except that it needed new struts and shocks. He took pictures and described the problem. We returned to Autonation Toyota Arapahoe as they said they would fix any mechanical or safety issues. Not only did they not fix the problem, they accused Christian Brothers of dishonest practices, by saying the mechanic there lied to us (despite the mechanic knowing we would not be having anything repaired at Christian Brothers). So, we decided we would pay to have another inspection by another third party mechanic, Brakes Plus. We did not inform the second mechanic of Christian Brothers diagnostic, and the mechanic there came back with the same diagnoses, the car needed new struts and shocks. So we returned the vehicle to Autonation, and this time told them if they didn't fix it we would have to return it. They did not fix it. Perhaps because car sales are so easy right now Autonation Toyota Arapahoe doesn't feel they need to be honest or care for customer safety, but I will never trust them or recommend any one go there. If you purchased the same 2017 Sienna we purchased, I pray you are safe. Please get all vehicles inspected by a third party before the five day return expires.

Why would you not sell a vehicle to someone out of state?

Don't buy here if you want to register your car before the temp tags expire. Here I am, two months later and they still haven't sent the paperwork to the DMV

Professional, courteous service. Jason addressed my concerns about the tire sensors, and advised on tire maintenance and inflation. A comfortable, warm atmosphere in the client waiting area, as usual. Very responsive, high standards, which is why we've been customers for over two decades.

This dealership is a scam! Last night I test drove a new Highlander. The price was $49,318. Tonight when I went back to buy it they wanted $53,400. They said they had added a windshield ( to a brand new car???) some kind of coating to the seats, a clear bra, and tinted the front windows and were making me purchase a interior package, anti theft warranty. So they added $4000 in things that supposedly were not part of the car the night before and that I had not agreed to pay for. The salesman admitted they are trying to add to the bottom line but that they do it to everyone. And tried to bash other dealers…. Seriously. I hope no one is stupid enough to fall for this VERY UNETHICAL AND ILLEGAL PRACTICE just because they have some cars in their inventory! This is sickening! The photo of the worksheet is after they took the windshield charge off because they hadn’t actually installed that. Ha so if I had agreed to that it would have been a $2000 known rip off! As is are all the rest of those charges. Shame on you Autonation!!!

POOR CUSTOMER SERVICE Salesman had tobacco in his mount while trying to sell me a brand new Toyota. I felt like I walked to a wrecking yard to buy used parts. Stay away from this place you will regret it.

Had an oil change done in February. My car has been leaking oil since then. Less than a month later the change oil light came back on the oil was so low. I have been calling to try to get an appointment or answers since then and the location has been completely unresponsive. I finally tried to schedule a service appointment online and there aren't any available... for any service... ever.... did the service department go out of business?? Not surprising

Was just here Saturday to help my brother get a car and the experience we had was terrible. To begin every vehicle we tried to look at we couldn't even get a good look at the vehicles because anytime we asked to look at one the salesperson helping us would say they are getting the key and just disappeared for 20 minutes until returning with no key and some excuse as to why he wasn't able to get it. Next every question that we asked the salesperson we got a response of "i don't know." Very unprofessional sales tactics also because of the constant pushy sales approach by the salesperson when he still hadn't answered any questions, nor did we actually even get to see any of the vehicles but yet we were pushed to sign away and buy the vehicle. I definitely would never recommend anyone ever come here.

I was told that my cabin and engine filter needed replaced as well as both front and rear brakes. It was reported that my rear brakes are at 3mm and my front are at 4mm. I told Alex that my cabin filter shouldn't need replaced because I replaced it 2 months ago. I then proceeded to service my own brakes a few days later, only to find out all my brakes are at least 8mm thick and do not need serviced. They suggested $700 worth of maintenance that was absolutely not needed. Needless to say, I won't be trusting this location anytime soon to perform any kind of maintenance.

Your technicians should act like every customer is important to your company. I do not feel that way AT ANY TIME AT THIS DEALERSHIP. Getting my car from here was the worst decision I could have made.

Update 7 years later… We have been bringing our Sequoia here for the last 8 years and have always had a great experience! Pricing is fair and at times cheaper than smaller shops. We’ve never been up sold on services that we’re not needed. The staff are always professional and easy to work with. —- I have always had great experiences with the Service Department at AutoNation Toyota. They do a good job at taking care of their customers. I had an alignment done on my Sequoia and 6 month later I told them it was still slightly pulling to the right. They did another alignment for free without any hassles.

I was very happy with both of the service advisors that I worked with when I dropped off the car and when I picked it up. Explanations of work that needed to be done was thorough and helpful. It would be helpful to know in advance how long the work would take and if the service department gets backed up, it would be nice to know that ahead of coming in. My appointment was scheduled before Thanksgiving but wasn't urgent. I would have been happy to wait until after the holiday if I had been asked to.

The staff did a great job. The phone system leaves something to be desired though. Once you pick your option and are put on hold, it takes forever, then the call is dropped at times. Someone does not know how to use the system possibly?

Quickest I've ever been through the pickup and finance process. Brian Ege was amazing! Thank you Toyota Auto Nation.

Best place to buy your vehicle

Everything was great. The service was complete and fast. I am very satisfied with the whole experience at Arapahoe Toyota. The service area is clean and spacious and the waiting area has a lot of space. Great job.

While my agent was very nice and attentive in person when I came to the site, he was very hard to get in touch with and had poor follow up on a time sensitive lease end date. I had to follow up on multiple occasions and speak with multiple other people, just to get info on the next step to finance. When I sat down with the finance agent, it was the typical car buying experience and I felt rushed, he did not explain things well and it felt incredibly shady, like he was just trying to get money from me in sly ways. I calculated the cost of the Toyota care with some quick math and chose not to proceed (charges were much higher than I’d pay for 5k services out of pocket) and when I didn’t agree he acted like he was going to waive the charges and do me a favor, but later I realized I had mistakenly signed a round-about hidden fee when I was under the impression he was extending the coverage at no cost. I felt cheated and rushed which is pretty typical of car sales people. I wish I could have been a bit more prepared on my end to slow down and ask more questions, but even when I did, they were answered without much further explanation and it felt like the finance man was intentionally being vague. Be prepared and do your research and have them send you numbers in advance too.

Worst Corrupt dealership in the west!!!! Where do I start? I have had a leased vehicle now for over a year and it took them this long to get my black out kit. Come to find out Mike Jones the ununattentive lazy sales person, was lying to me about appointment times and the kit not arriving. His blatant disrespect through texts did not add to the joy of dealing with this person. Finally when I was able to get them on I spoke with the general manager Alex and explained the situation. He offered to get me out of my lease and into newer car at a great fianace rate promised by him to be 1.9% over 72 months and that given the current price on used cars it would pay off the lease with no extra fees; as Toyota finance owed him. I thought this to be too good. The offered me 25500 trade, now a week latter after I rerturned from vacation to complete the deal the trade value has dropped to 23500 with no explantion as to why. I hardly believe it dropped 2 grand in a week. I will never ever use this dealershiop again. There lack of concern for the customer, their lies, their deception is appaling. Save your self a giant headache and go somewhere with integrity. This place has none!!!

Most cars we wanted to view that were in our price range were not available to see or getting cleaned. Service was great but we weren't able to test drive anything because it was so busy or being detailed. I wish online was updated more frequently to reflect what was available.

I had a terrible experience here and will absolutely never give auto nation my business. The sales manager was extremely rude to me and would only speak and make eye contact with my boyfriend, who had nothing to do with me purchasing a car. The manager told him that they wouldn’t be able to get us a car unless we traded ours on because otherwise they don’t make money from us. I was looking to buy a brand new car, so this was totally untrue & absurd. I was completely ignored, even after my boyfriend stated “she’s the one you need to be talking to”. I left offended and unsatisfied with my car buying needs. Decided to go to Groove automotive and they were extremely friendly, they had cars at cheaper prices & in stock. I recommend taking your business elsewhere.

Even with low inventory Shaun was able to find us the Rav4 we wanted. He was very professional and easy to work with. We are very happy with his service and our purchase.

Not too good wouldn't finance my friend

I am not sure they even performed the required maintenance. It was just a rotate for my first service of 5k miles and the tech didn’t even fill the tires with air. They were all at 31 psi and required 36 psi.Tried to tell me the TPMS is off by 5 pounds of pressure. Had to go back to get air put in tires. At this point I probably will not be returning to this dealer, if they can’t even handle a simple rotate and fill up tires with air. I did purchase the extended warranty with them that requires me to take it to them, will be looking into canceling that warranty. My vehicle wasn’t washed ether which is a first, whenever I have taken any vehicle to get work done it was returned washed.

We spent 5 hours when purchasing the car. We discovered the shock and struts were worn and they would not replace them. We even got two opinions from two mechanics that they were badly worn and even leaking. Spent another two hours waiting to speak to someone about this repair and were denied. When returning the car communication wasn’t clear and we were left feeling shorted and disappointed. Did not feel like it was a safe vehicle or good price. Will not be returning for future business.

Blake was great, the shop was well staffed and organized. Our issue, which turned out to be a non issue, was professionally resolved and we’re very happy with how everything was handled. Stevenson’s service department needs to take a few lessons from you. Two completely different experiences. Bravo AutoNation.

The driver who helped take me to and from the service area to my office and back again was great, but there was only one of him and I know my experience might have been better than most.

Thanks to Dave H. and Carlton for their expertise and professionalism. Because of Dave, we were able to get a hard-to-find RAV4 PRIME SE (PHEV) in the metro area, and because of Carlton, we were able to choose the best extended service agreement and warranty as current Costco members. The entire experience was quick and smooth. This is our second hybrid vehicle from this Arapahoe Toyota, so we can recommend eveyone on the team here whole-heartedly. Thanks, all!

Twice my service appointments have been canceled, having received an email saying that I had cancelled them when I had not. Past experience with the service department is the reason that our latest automotive purchase was with another dealer.

I had a fantastic experience working with Aaron Wright, he helped me get out of my 2020 Tundra lease and into a 2022 Highlander. Aaron was friendly, professional and prompt, highly recommend working with him!

Tony was awesome. Probably the best service advisor I’ve worked with in my 53 years. He listened, got my car back to me before promised and made it happen! Thanks Tony. His Boss Pat should give him a 50% raise

I was contacted by Nate Wesner a “vehicle acquisition specialist” who said he was interested in purchasing my Jeep Rubicon I have for sale. He offered lower than my listing price but close. He then said I would need to drive the vehicle to the arapahoe location, which is about an hour away. I said if I was going to need to transport it, I wanted an increase to the offer (new offer was still under my asking and still well within blue book). Nate then sent a passive aggressive message and blocked me on social media. It seemed like either he was a scammer or just immature but either way I was surprised by how unnecessarily unprofessional that was. It reflected very poorly on the business.

Bought a used 2013 4Runner and have nothing but great things to say! My salesman Dan was extremely helpful and patient and made sure we I found the perfect car for me! I highly recommend both autonation Toyota and Dan the salesman!!

Be careful! They include a extended warranty into the negotiating price without telling you. The warranty is $3,999 and you can't cancel after signing. They also lied about my credit score by -65 points to justify the high interest. Said it was 640 but on the signing documents it was 704. With $5,000 down they offered 11% interest for 64 months or 8.2% for 84 months. More of the same.

Vassil was a pleasure to work with and took great care of me, even when they were extremely busy, while I purchased a new RAV4 Hybrid. 10/10 would recommend Vassil and this dealership.

I purchased a service plan when I bought my truck through Autonation Toyota Arapahoe. The service department stripped out my oil pan plug and didn't say anything to me. When I went to have it serviced somewhere else (Because they had were 2 months out on oil change appointments) the technician said that I would need to replace my oil pan. I've left 5 messages between the General Manager and the Service Manager and have received ZERO response. This is my 7th Autonation purchase in the last 15 years. It will be my last.

Not organized well. But the sales reps are really patient

Natalia made the car buying experience as enjoyable as it could possibly be! She was patient, professional, and had a great personality. This is the second car we have bought at this dealership and will definitely be returning customers!

0 stars to the financial department. Scam artists in Toyota polos, and khakis. Was incredibly overpriced on Toyota care when I purchased my vehicle in 2018. I was told it would save me on standard oil changes and maintenance in the long run. The amount I paid for Toyota Care was no where close to worth it. Also, I recently took my vehicle here for a standard oil change, and they left my air filter out of place, which caused my fans not to work. Cost me $50 to fix at another shop. Clowns!

Very dishonest . They put slime in the term "Used car salesman" I went in with a pre approval from a credit union who I wanted my fiance through. They told me they needed me to unlock my credit to put in the pre approval application number. They ran my credit again with a HARD INQUIRY and shopped my credit with different finance companies without my permission !! Then tried to bamboozle me out of a 4 thousand dollar down payment . Worst Auto Nation this far. Guess they didn't see the body camera I was wearing when they told me they weren't doing to run my credit.

Scheduled to test drive a Sequoia on Monday at noon. Rearranged my work schedule so that I could make the drive. Then, I was told that the vehicle won't be available for viewing until Friday at the earliest. Today I went to look at the posting, and they had increased the price by $2k, and didn't even bother to communicate it with me.

Bought my Camry there. Like with any dealership stick to your guns on what extras you really need. Staff is pleasant no high pressure on the floor.

Excelente servicio!

Good place to serve the car and recommended

This was horrible customer service experoence. I ordered a part thru Auto Nation for my car and made an appointment to have it installed. All communication at the appointment was fonr by text. I was quoted 2-3 hours. I had to ask for updates at the 2 and 3 hour mark. I waited 4 hours only to be told my car was not completed and when a master tech could finally work on it, the 'part didn't fit', I asked to speak to a manager who was 'in a meeting' and never got a call back after leaving the service mamager, Matt Leadbetter a voicemail. No one apologized and no one ever spoke to me in person. Terrible service, I will never return!

horrible experience. i asked to put a deposit down for a rav4 blue flame. they told me they email me the paperwork, never did, car sold. then they told me they would get my car in again. i offered to put another deposit. said they do not accept deposits anymore. then when the new rav4 arrived to purchase they told me they couldn't sell me the car because it sold to someone who put a deposit down before me. i dont understand why they didn't want to accept a deposit and sell me the car. horrible horrible sales department.

All went well at Auto Nation with Jeremey as my representative He was very professional in the whole process. He was patient with all the paperwork. In all everything went very well.

Was in the market for a TRD Pro 4Runner. Got a call from a salesman. They offered one for 70,000$. That is 15,0O0 over MRSP. Market adjustment I suppose. Just remember this when inventory is not so low. Not all dealerships are doing this.

Just bought a 2022 4Runner from AutoNation Toyota Arapahoe and I couldn't of been happier due to the service that was provided by Aaron Wright. I test drove the 4runner and fell in love right away - I knew I needed to get one. I wanted the Trail Edition preferably the Lunar Rock. Most dealers stated there would be a 6-12 month wait, which I didn't want to wait. I was going to settle for the black but then Aaron reached out when he knew the Lunar Rock was on its way and before other buyers jumped on it he saved it for me! Additionally, I traded in my 2016 Jeep Cherokee and Aaron Wright did an amazing job working with me and getting me the best deal. When you buy your car here be sure to request Aaron - He was great!

I purchased a Toyota Tacoma with them in 2013, and had a really wonderful experience. This year, I went back thinking I'd have the same experience, and unfortunately was not the case. I understand the market is uncertain, and vehicles are selling over MSRP, but I was told the vehicle I was interested in would sell to me for MSRP if I would trade in another vehicle. I eagerly went down at 7 PM to pick the vehicle up only to find out that that they would only offer 7K below the Kelly Blue Book Value of my trade in. Even though I had an online offer for my trade showing this value, they would not accept it. Even after showing them the KBB and Edmunds value of my trade, they refused and then refused to sell the vehicle to me if I just purchased outright without a trade. Something is fishy here and was pretty upset by these disingenuous methods to get me in the door only to attempt to take advantage of a returning customer.

Rip off company did not complete work requested killed my battery left me on the road stranded then charge me for a new battery after they killed it .... Service is a joke

My husband has been looking for a Toyota for several months. He finally found one at this dealership, an hour and a half from where we live. He was able to put a 48 hour hold on the car and set up an appointment for the next day at 6:30 pm with Victor C. Victor emailed my husband and said they don’t hold cars. My husband emailed him back with the 48 hold confirmation. Victor stated he would discuss it with his supervisor. The next day we make the 1 1/2 ride to the dealership only to be told someone was there signing paperwork on the vehicle. We asked to speak to a supervisor who gave us a story about inventory and they can’t hold cars without deposits. We were never offered to pay a deposit on the vehicle. We drove down with a 100% intention to purchase the vehicle and would have gladly put a deposit down. The people purchasing the car hadn’t put a deposit down, they had just walked in off the street. While we were there, the same exact thing was happening to another woman. This dealership is sleazy. If they aren’t going to honor holds, they need to remove that function since they “haven’t been doing holds without deposits for months”. When I mentioned an attorney, he said he wouldn’t talk to me and I’d have to talk to their attorney. When I asked for the attorneys information, he said I’d have to call corporate. When I asked for corporates contact information, he walked off and said he couldn’t talk to me. Even though he couldn’t talk to me, he ambushed me with a copy of the email that I already had. Awful, awful, awful. Heaven forbid someone were in a situation where they needed a car right then.

Took over a month to fix my car they killed my battery sent me home with a dead battery need to call a tow next day they charge me 150$ for a new battery. And they didn't cover all the repairs Go somewhere else they break your car then charge you scam company !!!

I just bought my 2nd truck in 3 years from AutoNation Toyota Arapahoe and both experiences were great. My Tacoma that I purchased from them 3 years ago was in an accident last week, and I was not looking forward to replacing it with how high prices are currently for vehicles due to supply shortages. Luckily for me this dealer doesn't add crazy mark-ups and I got a new Tundra at an extremely reasonable price. Tony my sales man, Greg the General Manager, and Jesse who handled the financing were extremely knowledgeable and easy to work with. I'm hoping this truck lasts longer than last but if doesn't I will always get my vehicles from AutoNation Toyota Arapahoe.

My husband has been looking for a Toyota for several months. He finally found one at this dealership, an hour and a half from where we live. He was able to put a 48 hour hold on the car and set up an appointment for the next day at 6:30 pm with Victor C. Victor emailed my husband and said they don’t hold cars. My husband emailed him back with the 48 hold confirmation. Victor stated he would discuss it with his supervisor. The next day we make the 1 1/2 ride to the dealership only to be told someone was there signing paperwork on the vehicle. We asked to speak to a supervisor who gave us a story about inventory and they can’t hold cars without deposits. We were never offered to pay a deposit on the vehicle. We drove down with a 100% intention to purchase the vehicle and would have gladly put a deposit down. The people purchasing the car hadn’t put a deposit down, they had just walked in off the street. While we were there, the same exact thing was happening to another woman. This dealership is sleazy. If they aren’t going to honor holds, they need to remove that function since they “haven’t been doing holds without deposits for months”. When I mentioned an attorney, he said he wouldn’t talk to me and I’d have to talk to their attorney. When I asked for the attorneys information, he said I’d have to call corporate. When I asked for corporates contact information, he walked off and said he couldn’t talk to me. Even though he couldn’t talk to me, he ambushed me with a copy of the email that I already had. Awful, awful, awful. Heaven forbid someone were in a situation where they needed a car right then.

John Titterington made everything happen quickly and smoothly!

No Good

John Titteringtone made the whole process painless, quickly, and smooth.

Purchased a 2017 Toyota Highlander 2 weeks ago; sales guy was Albert Morton Jr (AJ). He gave me 1 key, and I asked what happened to the usual 2nd set. He kept insisting it was a "used car". Tuesday last week, he sent me a picture of the key he "found" and to come in to pick it up... Also, there were a few minor but noticeable scratches which he promised to buff out after the purchase and that it would be on the "we owe" section of the sales contract. It was late at night when we left and sure enough there was nothing on the "We owe" section. He kept saying I will get with my scratch guy to make you an appointment. Two weeks later, still haven't heard anything. I mean how long does it take to schedule an appointment for your customer to come in for service? I don't care if the appointment is a month out, but be more responsive to your customer's needs. Buyers beware.

Suggested unnecessary repairs instead of admitting they didn't know the problem. My 2018 Rav4 had a problem where it randomly turned off during driving with the error message "Charging System Malfunction". It was later discovered to be a mass airflow sensor issue by another mechanic who was able to fix it. Autonation diagnosed it as a bad alternator and quoted me $800 for repairs. The problem with that is I had autozone check out the alternator the day before and confirmed it was working fine.

Stopped by today and was dismissed by rude salesman ( Jeremy?). Between his speaking over us and lack of even listening to what we were looking for ( after we drove 45 min) to look at their cars, we left. Don’t bother bringing your business here.

They quoted one price online for my trade in vehicle and when I went there, they said that price is too high for my vehicle when I am getting similar offer at other places. What's the point of their online appraisal when they can't even honor it.

Cade Witt was amazing to work with! Very honest and informative. No pressure, no bs. Just kept it real. I highly recommend going in and asking for him specifically.

Took my 2011 Toyota Prius in to get an oil change. When I looked at the receipt it said Pennzoil high mileage oil. I’ve only had my Prius serviced at Toyota since I bought it is a Certified Pre Owned. This is the first time that I had brought it to AutoNation Toyota. They charged me $95 put in nonsynthetic 5W 30 and on the oil cap and the owners manual Toyota specifies 0-20 is the only oil to put in the Prius. When I called the service advisor said oh you can put in 5W-30 and it doesn’t require synthetic. I followed up with the owners manual and the oil cap specify that and Toyota specifies that. They did offer if I want to bring back the car they’ll put 0-20 in it synthetic that’s gonna be $10 more. My car takes 4 1/2 quarts of oil and they wanna charge me more which is fine if they would’ve specified that from the start. I have every service documented in Toyota database showing what oil and what viscosity was used. It blows my mind the Toyota them self doesn’t want to use the correct oil and non-synthetic and charge $100 for 4 1/2 quarts of an oil change and nothing else. I would not get your vehicle serviced here especially if you’re hoping for them to use correct parts for your vehicle. I still haven’t looked to see if they even use the Toyota OEM filter if they just use the cheap one.

This place takes forever for routine oil changes. Expect at least three hours for them to change your oil.

They can’t remember to update my address. Have asked repeatedly over a two year time span and several appointments to have it changed and they don’t do it. It’s listed as an address as someone who stole money from me. I can’t trust them to do one thing I ask on a consistent basis so won’t purchase another vehicle from them again in future.

Worst customer service I have experienced. The entire process of purchasing my car was unprofessional and the salesman Uzi is absolutely the rudest person I have ever had to deal with. They convinced me to make a deposit over the phone to "hold the car" since I was out of state. Later I found out the car was never held by the deposit and they would not refund me even if the car had sold. The sales person Uzi was rude and arrogant, the attitude of a teenage boy and a take it or leave it I dont care mentality . When I asked to work with someone else because of this, the sales manager took over the call and said to come in and he would work with me personally. All he did was greet me when I walked in the door and then sat me down at a desk with Uzi to deal with his ridiculous attitude more. I wanted to walk away but since they had my deposit and would not refund it I was stuck. At that point they knew they had me and my money and took every chance they had to burn me more. Sold me the car well over MSRP and there was no explaining as to why. When I asked about why there was a massive mark up, all they could say is that it was the only one in Colorado and there were apparently "other people interested in it and ready to purchase". They lied to me when I asked about a missing upgrade package that was priced in on the window sticker but not installed on the car. When I got in to finance it didn't stop. They keep pushing Toyota extended warranties on you and wont let up no matter how many times you say no. They will quote you a higher payment and APR to give themselves room to add the warranties later and it will match what they gave you. I found this out later after talking directly with Toyota Finance. They try to project this sense they are helping you, but really they are just trying to find another way to upcharge you and build the total commissions for everyone front to back. Once you buy the car and drive off the lot they could care less about you. A couple weeks later I called to get my window sticker sent to me since I was out of state, they took it off during window tinting and didnt put it in the car. I was transferred to Finance who said they couldn't help and I should ask my sales person, then they transferred me to Uzi who hung up on me multiple times. I will never buy from an Autonation store again after this, avoid Uzi and this location at all cost. I had no choice but to purchase the car after they held my 3K deposit hostage. Every month I have to make a payment now I regret even walking in to this place.

Bad service

2007 Toyoto 4Runner, about 180,000 miles Service Advisor – I called Auto Nation Toyota Arapahoe (Centennial, CO) and said a bunch of the brake safety lights (VSCTRAC, ABS, VSCOFF, TC) were on and had been going on and off. They had a multi-week wait for an appointment. Wife said the car was dangerous to drive and called. Fortunately, there had been a cancellation for the following morning. Service advisor called later and said it would hopefully be done the afternoon of the next day. Also told me it needed a new cabin air filter, which I declined since I had replaced it myself 2 weeks before. Called the day after the car was supposed to be ready since I hadn’t heard anything and left a message that wasn’t returned. Went and picked up the car via a different advisor a few business days later when I got back from a trip. Later the morning after pick-up I got a phone message (had asked for a text) from the original advisor responding to my now-old phone message telling me my car was ready. Mechanics – The problem description was that the lights were coming on more and more often but would go off for a while after going through a puddle or being washed. YouTube videos indicated that this was often caused by a dirty sensor. Was told the front right wheel speed sensor was bad and the part was $373.70. Rock Auto has this part for, from low-cost to their most expensive manufacturer, $16 to $119. Was also told the wire needed to be replaced and the part cost was $120.88. This tells me that they either broke the connector off when taking the wheel sensor out or were shotgunning the problem. Still, it seems a lot of money for a couple of wires with a connector at each end. Then there was the labor of $342.95. I suspect it was mostly running the wire. Total: $870.91. This is in addition to the $4,000+ for a new control board in the transfer case a few weeks ago. They had to take the transfer case on and off three times to get that right. Other – After the service runner had delivered the car to me in the parking lot I climbed in and discovered the tire pressure light was on. Since the car hadn’t been turned off I assume it was lit when delivered. Also, no request to review them has been received as was promised (and none last time either). Update 10/16/2021: Have gotten a few requests to contact Arapahoe Toyota to "make it right". I have not responded to the requests because it is what it is. Keith

I had a very positive experience with AutoNation this week with one of their customer service representatives. Hunter Gloss gave me clear explanations on what my choices were and did not pressure me to take the more expensive option. I decided to use Toyota brake pads instead of the higher priced ones after Hunter explained that the higher priced break pads could possibly wear out sooner. We also talked about wheel alignment and that the vehicle was starting to get out of spec. Hunter asked me how often we drive the car and since it's a 3rd vehicle for my husband and I we don't drive it that much. So we decided to wait until next checkup before doing a wheel alignment. Hunter made me feel that customer satisfaction was more important than selling more or higher priced services. I was actually quite shocked as its been a very long time since I felt like I could trust a repair shop to not oversell me.

I couldn't get the online service appointment to work and to get a simple oil change appointment was 5 weeks out. Staff weren't overly friendly. Clean and a huge selection of Toyota's if you are in the market.

Writing a review with hopes that someone contacts me. I bought a car in July and was sold an extended car warranty without my knowledge. Yes, I should've been more careful while sitting in the financing office, but we were going through the paperwork very quickly and the warranty wasn't mentioned at all. A few weeks later I got the total bill in the mail and it was 4k higher than anticipated. I contacted the finance person and we were able to submit the paperwork to cancel the extended car warranty. It's been over 2 months and I still haven't received my 4k back, official documentation stating that the paperwork was submitted, or any updates. I've called multiple times, texted multiple times, and now am receiving no replies to anything. Further, I was sold a Vehicle Care Prepaid Maintenance and was told it would pay for all vehicle tune-ups up to 100k. I went in to get the 30k tune-up done today and was told the package only pays for things like oil changes and cabin air filter changes. This was the first car I bought myself and I was taken total advantage of. No one it calling or texting me back and I've been hung up on when I try to call.

This one is tough for me. On one hand I want to give more stars because our salesman was awesome! He was very nice and did his best to be considerate of our time. There was a very small issue with the car I test drove (and eventually bought) and he took it to the service dept. right away and they got it fixed. On the other hand I want to give less stars because service outside of our salesman was not good. The front desk lady was simply not nice and made our wait for our salesman longer than it needed to be. After deciding to purchase, we let them know we already had approved financing through our credit union. We were very literally sitting in the showroom waiting to see the finance person for well over 2 hours. I get that buying a vehicle is usually a long drawn out process. That doesn't mean that it's acceptable. If it weren't for the exceptional service we got from our salesman and the service dept, this would have been a 1 star review. Outside of those two things, the experience was not a good one.

I truly feel sorry for people who go here uneducated. This is the epitome of scum in the car sales industry. I was looking to purchase a new vehicle and trade in my old. I had used the Toyota site to get a KBB trade in value of $74k, and had an offer in hand for $70k. Thinking Autonation was a respectable dealership I expected to be in that range. The salesman came back with an offer of $53.5k. This is during an era I get stopped in a parking lot by someone trying to buy my vehicle because they can’t get get on a waitlist to order one. On top of this there were nearly $6k in fees beyond the already above msrp price on the vehicle I was looking to purchase. Take your business elsewhere. So thankful that there are other dealerships moving away from this type of con artistry.

We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.

I recently purchased a used Toyota Sienna with 93,000 miles from AutoNation Toyota Arapahoe in Centennial. Working with the sales associate, Vasill, was an excellent experience. He was able to answer all my questions and there was no point at which I felt pressured to buy. After owning the car for about three and a half weeks I drove the family to the mountains to see the fall foliage. When I turned on the heat, my wife noticed that the passenger side heat was not working. I had only turned the heater on once or twice at that point and the driver's side heat worked fine. I called Vasill who answered my phone call while he was out of town on vacation. He directed me to call the dealership to see what could be done about the issue. The customer relations manager, Dave, was unable to get the repair covered under the warranty. The warranty only covers powertrain issues. He offered to have service repair the heater at cost, but that was still very expensive. I pleaded my case about how this could have been missed during their checkpoint inspection and how it was very improbable that the heater went out during the two or three times that I used it. Dave offered to talk to the director of sales to see if there was anything they could do. Those discussions along with the reduced repair cost led me to essentially split the cost of the repair with the dealership. I can be confident when I purchase another Toyota from AutoNation Toyota Arapahoe that they will take care of me.

We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.

Bought a car from their used car department for my daughter and have had nothing but problems, major issues. The transmission went out within 10,000 miles for instance. We have gotten the oil changed every 3,000 miles and the car is now at 105000and sounds like it will die in a day. There is no doubt they sold us a lemon. Also, extremely high pressure sales staff. I'd avoid these guys at all costs.

Cade was amazing! Very helpful, fast and responsive. Very excited about my new car!

Cannon is great! Highly recommend him to anyone that comes here. Because of him, we purchased two 4 Runners in one night! He really did his best to give us the greatest deal of a Lifetime! Thank you Cannon!!

The experience at Autonation Toyota was great. From reception to checkout. My service writer Anthony Ray was very thorough and friendly. Thank you.

Reassured by online sales person that i was on the top of contact list for an incoming 4Runner. Checking in occasionally and waited patiently until I get the notification saying the vehicle is available for purchase. When I checked in again, I was told that the vehicle is sold because there was a customer onsite during delivery and not even a communication to let me know. Given the current situation, all 4Runners in CO will probably be sold in hours, but this is just a slap across the face for potential customers who used the system that the dealership provided to wait in line. I am taking my business elsewhere and I'd recommend that for other customers too if you value your time

Have never spent less than 3 hours waiting for an oil change when I am always told an hour. Was sold a car with a missing part and had to wait 6 hours and complain for them to fix it. Also been charged for almost every oil change instead of using the free service that came with the vehicle.. Got a quote for rear brakes and swapping tires I already had and was given a fair deal, until I dropped my car off and got a call with a ton of other fees and costs increasing my bill over $100 from the quote I was given. Very unsatisfied with how I have been treated. Multiple bad experiences, do not recommend.

I had a part missing on my new Toyota TRD Pro and wanted to see if it was covered. Basically was blown off. I was in the service department and they told me I would have to come back to determine if it was covered. It is a plastic plate on the front if the car. Anyone could see it in minutes. They told me it probably wouldn't be covered since warranties are near impossible at Toyota. Next car won't be a Toyota at least not from this dealership.

I have been a customer for over 15 years at this location and expectations are met every time. The quality of products and customer service are always excellent. Michael W. did a great job communicating overall; from outlining what will be serviced on the vehicle to status update on completion time and explaining the summary once completed.

Last time when I came for service the inspection my car brake is green 8 after 7000 mile come back they tell my brake is red 3.unbelievable.I can’t trust them any more.

I had wonderful service! A guy by the name of David and one by the name of Dan were so great to me during my visit. My car is all fixed up :)

It looked very busy when we got there we did have an appointment and we talked to William Grubb service advisor and he told us it would be about 1 1/2 hours and he came and got us just before then and offered a free car wash which we agreed to and got the car back in just a few minutes. He was very professional and polite and enjoyed our service appointment thank you Bill.

I was turned down everywhere! Until I came to Autonation Toyota and people were so friendly and helpful. They got me into my vehicle! I'm so thankful I stopped by here. Thank you! ❤

Samuel made my buying experience quick and easy! If you need a Toyota, go see Samuel

They were very accommodating and friendly !!

I highly recommend theirService Department, as a result of my recent experience. My car was done before the estimated time I was given and the cost was inline with the estimate I was given. Jason was great to work with and I will request him in the future.

Brian Matsumoto was very helpful during my purchase of a used vehicle here. He was honest, to the point, efficient, friendly and knowledgeable. I am happy with my purchase!

My experience at this dealership was terrible to say the least! The complete lies and dribble the car salesman (Uzi) was spewing out of his mouth was astonishing. Myself and anyone else I know will not ever purchase a vehicle from that dealership again!!!

dropped it off with no appointment and they got it taken care of that day. David Bantock was great.

I thought there might be something wrong with my key faab so I had it checked it out. There was nothing wrong and they also looked over my entire vehicle and did not charge me anything. I will definitely take my vehicle there again.

La atencion fue excelente y de gran Calidad como siempre...el equipo q trabaja tiene un gran servicio al cliente muy satisfecho.

Bill at Arapahoe Toyota has kept my Sequoia serviced for several years now and I trust his judgement and advice on maintenance or repairs. Best service manager I’ve ever worked with. -Trevor

Amazing customer service. In particular, Michael Meis went above and beyond in helping us find the perfect car. The process was quick and all the staff was friendly and helpful. We would absolutely recommend this dealership over the other Autonation locations.

Great service!!!

Horrible experience with this dealership. Few days ago I went over there to check some cars and when I showed up at the door, a young man approached without even introducing himself. He told me to go outside and look the cars and if I liked something to give him a call and he'll come out. When I called him after 20 minutes to show him a couple of models I was interested in, he called me inside the building (although he said he would come outside). I showed him photos of the models I was interested in, to which he just coldly replied “we are sold out”. I asked him to show me all the models that were left, and he repeated "we are sold out sir. It's a very busy month". I asked him "Then why did you tell me to go outside and find the models I'm interested in?", He just said, "we are very busy, sorry. Our inventory is 99% sold out". The guy was obviously a very young and inexperienced salesman, but it is worrying that he did not even bother to explain the situation to me, or to ask me for my name or call me back in case they get models that I was interested in. I immediately went to the reception to ask for manager where I also tried to tell her about previous situation, where the girl was completely uninterested in what I was telling her, curling a pencil in her hair and without even looking me in my eyes while I was talking to her. I know that in short term prices and demand have skyrocketed overnight, but in the long run you’ll lose your customers if you don’t retrain your employees.

I’ve been coming to AutoNation to service my 2015 tundra since I bought it and have had nothing but great service. Bill Grubb has always been up front and honest with what needs to be done and when. I would highly recommend Bill and AutoNation.

I wish I could give ZERO stars. DO NOT BUY their "refundable" extended warranty. They kept our money for over a year and continuously blame COIVD for their problems. We submitted the paperwork a total of FOUR TIMES now and still have nothing to show for it other than a lot of time and effort put into getting something cancelled. To add insult to injury they are trying to blame US for not submitting in time and even threatened to prorate our refund to today's date instead of the original date of sale which was JULY of 2020 to scam us out of money. But that's not even the best part. Their "finance director" left me a voicemail telling me how I had until the end of the week or else he will submit to cancel the whole process. I have been on orders for the Navy and haven't had the time to sign MORE paperwork so my wife was graciously running it down since she was a buyer too and he proceeded to yell at her and demean her on the phone. Telling her he didn't care because I was the one listed first and that it was our fault in the first place. However, they had all the information from the sale of the car because on the paperwork they provided us it showed the EXACT mileage and date of sale but still claimed we never provided them with the proof of sale?! Absolutely WORST dealership.... excuse me this place actually deserves the title STEALERSHIP that I have ever dealt with. I will never do business with them again and I will ensure none of my friends or family ever has the misfortune of dealing with them or especially Paul the finance director. Don't be fooled and check out their BBB complaints if you don't believe me.

Worst dealership I have ever dealt with. Had to rewrite my contract 3 times over months to get it right. Took my car in for a warranty repair (glass) and had to take it in 3 times to get is done right. Trying to drop the extended warranty since March, because I don't want to have to deal with them anymore, and it still has not happened. Good car but horrible customer service! Do not purchase a car from them. Still having issues with them, now they forgot to put a filter in my car. Still living up the to the worst dealership I have ever had contact with.

The best place to find and buy a car. No pressure. Care about your finances. Great team.

We came in to test drive the Rav 4 hybrid limited and mike Jones did everything for us the get the car. Me and my wife had a great experience at Auto nation and are very excited for our new car. We have always dreamed of owing a Toyota and thanks to mike Jones that dream came true today.

I want to give a big shout out to Natalia MacDonald at AutoNation Toyota Arapahoe. I recently bought a new RAV4 Hybrid Limited from them and this car buying experience changed how I feel about dealerships. Natalia was was incredible. She was professional and knowledgeable. She listened to what I needed in the vehicle I wanted to buy. There was never any pressure. Natalia was able to find the perfect car for me, kept track when it would be built and ready to ship to the dealership. As soon as it was delivered, I was contacted. She went above and beyond any expectations I could imagine. The time she spent going over all the features the SUV had, helping me set up the dashboard and being so patient, was more than appreciated. I purchased this vehicle nearly 3 weeks ago and I am still calling/texting Natalia, asking questions on where to find certain features and she continues to help me. Thank you Natalia for making my first dealership purchase so enjoyable!

Adding $2500 for Ceramic Coating to all thier cars?? I know its a tough market right now, but I hope they understand customers won't forget these shannigans when inventory is back to normal.

Natalia was fantastic to work with and the whole process of getting our new car was painless!

I’m trying to purchase a rav4. I contacted the dealer via their online sales department at about 8:50am (10 minutes before opening) on Saturday. I received an automated response quickly and by about 9:30 had received an email asking me to confirm my request about a rav4. I immediately responded. By noon Monday I still hadn’t heard back. So I sent a response to the original automated email that said to respond if needed. I cc’ed the general manager and the online manager. It’s now Thursday and I still haven’t received any response. It seems to me they don’t even want to try to sell me a car. I understand that some cars are low inventory but good business practice would be to kindly let me know that there is a wait or even try to sell me something else you might have in stock. Per the response I called the number and got to the sales department. I was non-chalantly told there are no rav4 available and wouldn't be any until November. The web site shows rav4 available but apparently spoken for (imho bad practice but many dealers seem to do this). The attitude I discerned from the person on the phone was one of "I don't have any and I can't help you". Not a great way to help someone out. I would have thought the sales person on the phone would have had more of an "I can put your name on a list and call you back in November" attitude (like the other dealers I have been working with). I wouldn't trust the people I've worked with on the phone or via email to actually contact me again because they have failed to do so at this point. I won't be doing business with this dealer.

I absolutely love this company. My salesman Faheem did an amazing job. He listened to my needs, wants and concerns. After being so indecisive and almost losing the car I truely wanted, Faheem worked diligently to make sure I went home satisfied. I left in tears because I was so appreciative of someone with such patience and concern. He even stayed later than he needed to, to make sure I was done with everything and happy. I'm so thankful!!!

They were very nice and helpful

service dept charging for every chance they get. Tried to convince me to get brake fluid, tire rotation and new wipers for 974.00! Then when I declined and wanted only an oil change, they called me to tell me that they were charging me a 29.00 diagnostic fee for a leaking water seal that the truck has had since purchase. Blaming on the rack that’s now installed. Leak location is in the dash and yet they blamed the factory installed mount holes as the leak culprit- then said because my rack isn’t a Toyota rack it’s not covered under warranty. Doesn’t take much to just be decent. Be better.

I came to look at a 2017 Suburban to buy. Had cash in hand for the full amount but the front desk when I asked for sales didnt seem to care because I sat for close to 15 - 20 mins without being greeted…

Wonderful service. Excellent service!

It was fine for my highlander oil change, but for my sienna I was there from 9:30 to 4:30, besides oil change and rotate tires had to replace 2 parts at no cost, they were not planned. Thank you.

They are fast, friendly and do a great job - what else is there to say!

Brought in my Tundra for the fuel pump recall, Bill Grubb was great to work with and let me know as soon as the vehicle was ready for pick-up. Great service and will return for any other service needs

Great service from Alex, very kind

I've never had a bad experience at this dealership, and it is the only place I will take our Toyotas to be serviced.

This is by far my favorite dealership I've taken my Rav4 to. I've had so many experiences with mechanics and dealerships who don't listen or are just waiting to charge you more money for something that I am pretty skeptical. In my year and a half of going to AutoNation Toyota Arapahoe, I've never felt that this was the case. Everyone is friendly and helpful, and will answer questions when asked and generally complete work in a timely fashion. Only drawback is they are pretty popular and at certain times of the year it can take a while to get in for an appointment.

Fast, friendly and comprehensive.

1 month prior purching my 4runner, I called the dealership and spoke to a manager (cant remember the name). I was told that the 4runners at the moment are selling $15,000 over MSRP, so if you not willing to pay this then you can go somewhere else. This was very upsetting. I then waited and went into the dealership when my dad was getting his car serviced and went to look at the 4runners, the friday before I purchased the 4runner and I was from management that they are NOT selling in 4runners today until they get the ceramic coating put on. I looked it up and they are going to up $2,500 more so thy can make more money. I told them I didn't need or want the ceramic coating on the car and they still and management still out not sell it. the window sticker of the 4runner before the ceramic coating and then the $2,500 price increases with the ceramic coating added to the car. I then went in on saturday and they wanted to charge me more for the 4runner because of the ceramics coatings. Greedy management. I know how low sales are for all dealerships because if shortages but customers don't need the harsh treatment. Also I hard from a few people that went to try and buy a car there and they were told that if thy don't have a trade then No car deal. I cant believe how bad this dealership is getting. I really hope that something will change. They have great sale people and they are the one suffering and management doesn't care for the Sal people or customers any more. ALL THEYBWANT ITS MONEY AND TO SCREW EVERONE OVER!!!!!!

Fool me twice, shame on me…RECURRENT blunders at AutoNation Toyota Arapahoe. My Highlander 30k mile maintenance last week which included tire rotations and numerous safety checks. My husband and I marked the front wheels with blue marker because this service department failed to comply with our rotation wishes two years earlier. The service director assured us two years ago that it would never happen again and it just happened a second time! Upon picking up the car, I noticed the tires had not been rotated. When I told them I knew they hadn’t been rotated, the technician said he only did one side due to tire tread. I called him on it, because both front tires still had our mark on them. They then took the car and rotated the tires. He also mis-represented the thickness of the brake pads, which we later took to Brakes Plus for a second opinion. The Toyota service department indicated 4mm, when it was in fact 10mm. The condition of the engine air cleaner was also inaccurate. Toyota showed it needed attention, and it was one month old as my husband had changed it already. My husband checked the electrolyte level in the battery when we arrived home, because Toyota showed they checked it. All 6 cells were below core level. They did change the oil and filter…whoopee! Overall, this 30k maintenance service at AutoNation Toyota Arapahoe was substandard at best and terrible at worst. We were indeed fooled twice, what a shame.

awesome quick service very friendly!

Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!

We are looking for a used first car for my son. We found a potential fit on the website. I called to inquire if the car was available and spoke with a salesman, I explained I would be driving 45 minutes to see the car and he indicated it was there. When we arrived and spoke with the salesman, he explained that a lot of body work needed to be done and he didn’t know when that could be scheduled. We were confused as the photos show a perfect body and interior except for the screen on the navigation tool. Once he showed us the car, it was clear that the car was totally misrepresented in the photos and in the description. The interior seats were stained, ripped and in irreparable condition and the body had scratches and dents on most sides. Yes, this is a used car, but for $15,000, I expect more. At least, the the courtesy of the truth! The photos were obviously stock photos and not the car on their lot. This experience was a total waste of 2 hours and Autonation Toyota won’t be trusted again in my book.

I thought the people were amazing. I was greeted by J Ledbetter then Anthony Ray took over. I dealt with Pat and Chris and a few others that I can’t recall their names. When I picked up my car Anthony wasn’t there so a gentleman seated next to his desk helped me. It was so smooth and everything was explained so simply and right on. I know and understand everything done now and for the future. Everyone there was awesome. Every person, especially Anthony, went out of their way to be courteous and helpful. Anthony helped a few other customers while helping me and was respectful and courteous to them also. He also helped some colleagues and did it with respect and knowledge. The attitudes shown go over the top of the rating chart. I don’t know if all Toyota dealerships are like this but the Arapahoe Toyota in centennial is a wonderful dealership, in my opinion, and I would recommend them for everything from buying to selling back/trading a car and everything in between.

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!

Bought a used car. I didn't notice they sneaked in an extra $700 charge for some kind of useless "protection" package. Also, they don't comply with Colorado Law about selling a car that doesn't pass emissions. Horrible experience. Sleazy sales team. Do not trust.

Service department...Took my car in for an oil change only to find I needed an appointment...the wright up guy acted like..... my mom always said if I couldn't say anything nice I should shut up.

Asst. Service Mgr. Bill Grubb. He always delivers on time and sometimes a little less than the estimate. This time he took care of an inverter coolant problem for the hybrid battery without a charge. This is typical of Bill's customer service. Strongly recommend using Bill for your car maintenance needs.

Was baited to the dealership with a different price. First rep didn't know what the price actually was and when I said we'd make a deal if they remove a package I didn't want they threw my keys at me and said "we're all in" They called back the next day to adjust the price after we walked out. So after actually taking to the manager they adjusted a few things and actually made a deal with no unnecessary up sells. That should of been the end of it. But they don't even know how financing works, still wanted my details even though I have an approved loan in which they just need to look up and run though their system. Jesse, biggest sexist prick who can't even do his job properly, can't even add up numbers for the correct down payment, so the loan is off from where it should be to increase the payment, can't tell if this was intentional or just incompetent. It's not even their loan provider! Not to mention just rude to myself and my wife. On top of all that, car wasn't clean, thanks for that handling fee... And the alignment is off, to which I can't get a service appointment for, and reading other reviews I should probably take elsewhere anyway!

These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.

This dealership have an amazing service starting by the sales man Mike wan an amazing person he was able to hold a key for us because we were coming from more than 2 hours away. As soon we got there he took care of us and offered everything we needed to make the buying process more confortable with one kid and a newborn. I spent months looking for a 4Runner and I was able to find it there thank goodness. The financial lady Hira is such an incredible person that makes the process so easy that you don’t even feel stress by buying a car, thank you so much for helping us, definitely this dealership is one of the best or the best in the whole state of Colorado. Also Antony ray from service he was such a polite guy and was able to accommodate us last minute to install a few things we add to the 4Runner. Thank You Mr. Mike, Ms. Hira and Mr Anthony, a forever grateful costumers here!!

4 hours for an oil change. Need I say more.

Excellent service great communication skills

I recommend you buy elsewhere, based on my experience. I received a dealership spec sheet from the Internet Sales Manager with a quoted MSRP. Requested out-the-door, all-in cost. Was given price $2,000 higher than quoted MSRP, together with new, out-of-nowhere protection plan fees of $1,500. Assumed it was a mistake. Called them on it. Was told no, no mistake, that's now the price, take it or leave it. Easy decision to walk away. For me, important to do business with sales rep and dealership that doesn't waste my time, and demonstrates integrity. Not too much to ask. Unfortunately, this place does not measure up on either front - instead, exemplifies stereotypical, not-to-be-trusted approach to selling cars. We can all do better.

I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!

Crooked, tried running my pockets. I know 3 other people who were taken advantage there. Buyer beware!

Bill my service rep prompted the tech working on my Tacoma to apply a ECM flash that he thought would address my issue. I'm glad he did it completely changed my driving experience with shifting issues. thanks Bill

We are not happy. We were to have a rental car. People at dealership did not follow up as to the failure of enterprise bringing the car over to dealership. I was there from 10am to 3:15. Enterprise was to have car there at 10:30. 1130. Talked to service they were going to get right on it. My wife got involved called 4 times. It turned out later it was to late for rental. Guess everyone was to busy. Will be considering either going to a different dealership or looking at a Cadillac or another brand.

I worked with Jez to schedule my 90,000 service. When I arrived Hunter assisted me with the vehicle and Toyota provided a shuttle for transportation to and from my home. I will only take my Toyota Camrey to AutoNation Toyota to be worked on. The team is trustworthy and reliable and the service is terrific.

Jeremy Sittner is very professional and addresses issues at hand with the vehicle maintenance. He made excellent suggestions regarding my tire situation. I’ll be back! Integrity and honesty are hard to find - Jeremy has both !

We called ahead of time to get a sense of what the cost was for a HV battery for our hybrid. We explicitly asked multiple times and they told us with work included and the new battery and everything we need for the HV battery would be $600 approximately. This was said is the worst case price. We scheduled an appointment at which they said they would assess for $50 and then let us know exactly the amount if they do not need to replace anything and maybe there is something else going on. Then they tell us to replace the HV battery would be $4000 plus tax. So now we had to pay $50 for them to tell us what we already knew and waste half a day.

My service advisor Hunter was the absolute best at explaining things, offering suggestions for what maintenance my vehicle may need and most important to me was he gave me an idea of what to expect in the future so I can plan accordingly and budget for when I return. My vehicle was ready when he said it would be and I am extremely happy. I trust my vehicle 100% to Hunter and his team.

Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.

The service department was extremely slow. I waited over 2 hours to have an oil change.

Amazing service!

Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.

Bill got us our new tires and brakes installed in a timely and efficiently! Saved us some money and kept our family safe!

We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.

Spent over two hours (with two kids) waiting for a tire rotation and oil change. The man approached me saying I wasn?t due for an oil change, although my car ?maintenance required? and mileage said otherwise. I told him this and he told me ?the people in sales don?t know what they?re talking about.? I leave the lot with my maintenance required signal still on and came back to fix it, still under warranty and now they want to charge me $85. xxxxxxxxx

I had a significant problem with my Avalon overheating. The car was towed to and serviced at Autonation very quickly and completely. The excellent service advisor was Colin Mackiewicz. Autonation has serviced my Avalon for the last 20 years, and I have always been treated well. They also service my 2007 FJ Cruiser.

Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.

John Titterington was great! He was very helpful and knowledgeable. Great buying experience!

Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.

My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.

Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.

David’s customer service is the best

Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?

took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!

I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).

Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.

I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.

Timely, clean waiting area and friendly service

Excellent , the people in the counter was very educated, explain everything easy and the service was faster

Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs

First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.

Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.

received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant

Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.

Vehicle done prior to their quoted time. Kept me informed throughout process.

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!

Have broken parts on vehicle need to order them, to be installed later

Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.

Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,

I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.

Gab was great and help me get into a new SUV..

As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.

This place is a great place to get service the management is super helpful ?

I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.

I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.

Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you

Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.

No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.

I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota

I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.

Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.

Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.

I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.

Great service, and the waiting was not long. All in all it was great

Jason was really nice! He help me with my car service!

It’s the best for do the service and great people help to the costumers ...,!

I had made an appointment for my car to be serviced and a couple of repairs. I mistakenly came in a day before my appointment. Instead of being turned away, I was told it wouldn’t be a issue and to leave the car. It would be done during the day. I appreciate the customer service and the wrk being done when I made the mistake.

Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.

We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!

They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.

The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.

Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.

Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.

My service appts at Autonation have always been excellent and professional.

My brother just spent 8k on a used vehicle the guy convinced him into buying saying over and over again how the car was okay and safe for him and my nieces and nephews and turns out the car had a lot of problems! Costumer service was awful! Kept mentioning my brothers finances as of that help the situation! Texts between my brother and the sales guy were exchanged promising help fixing his car and can’t even do that! I can not believe a dealership with such high expectations acted in such a way! Autonation DOES NOT CARE ABOUT IF YOU BUY A GOOD RUNNING CAR!!! So disappointed! Never again will I refer a friend or family to them!

Great service. They answered all our questions and offer help.

Great experience, honest and always do an amazing job. 2007 FJ drives like new again.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

Excellent only complaint is that my radio was changed and not put back.

As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.

It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.

We take all our routine services here.

I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!

I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.

I have gotten all my car services done here. Always wonderful customer service.

Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming

bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.

Bought a used vehicle less than a week ago. Already having engine issues. Tried to call them and was told that I had talk to the salesman that we bought it from. Emailed him the issues and being told that we need to run oil treatment to unclog it (the engine used all the oil within 450 miles). No warning lights came on. AutoNation is unwilling to help. Pretty much telling us that it's our problem now.

My service manager, Jeremy Sittner, met me promptly and advised me what services were needed. He kept me up to date during the time I was there. The service took 3 hours to complete, which I think was too long.

Sales staff was good, then this happened. Bought a certified (125pt inspection, "drive with Confidence") car and on day two of ownership discovered the entire cooling system full of sludge indicating possible major engine problems (head gaskets, cracked head, cracked block). Dropped it off and Autonation concluded that their tech mistakenly dumped oil in the cooling system as the engine tested ok. Car returned to me with flushed cooling system. After finding more sludge the next day, I spent the entire day repeatedly flushing system to remove the remaining contamination. Two days later, after jumping the car twice, the battery tested bad and I had it replaced at my own cost. I was told by the AutoNation service manager that "we should have caught that, we would have replaced a battery that old." It was the original 5 year old battery but there was no compensation for the oversight. Two big misses on the 125pt inspection cost me a lot of time and money. AutoNation response to my online revew: "our General Manager would love to talk with you and rectify these issues." AutoNation GM never returned my call.

Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.

Very quick and easy. No hassle.

Everything was great. It took longer than expected but I am very happy with my repairs.

Great! Jez, service advisor, has always given me great customer service! I?ve been a customer of zjez?d for my last 2 4 Runners. !

Ashton was great. Ask for him and you will be happy you did.

I always get the best service at this dealership. Jez is an amazing service advisor. Very helpful, friendly, and knows everything about my Tundra.

Ashton (Car Dealer) - he is one of the best person that I met in Toyota Dealer shop. I don't write reviews at all but this is the first time ever writing for HIM specifically. The REASON is because he truly takes care of my interest and not his. He gave me the right direction and guidance about my trade in option. Truly for my interest, TRULY. Although I did not trade in or buy a car, because of him, I will definitely comeback. Not just that but I will refer him to people that I know because he was a great dealer to provide me with my BEST INTEREST. IM HIGHLIGHTING IT AGAIN. CUSTOMER'S INTEREST. It's not easy to do that as a dealer. He really became the standard of a true care dealer. I define him as: honest, integrity, trustworthy person.

This was a routine visit to the dealership to get a synthetic oil change for my Highlander. It was pricey, but I went to the dealership because I trust the work and the guarantee that comes along with it.

I purchased a used car from auto nation and within 30 days the car wasn't running. I'm trying to see if they will take this vehicle back and give me my money due to the fact that it's not running I'm having a hard time I wouldn't suggest anyone do business with them

professional service easy scheduling nice waiting room

Buying a vehicle at Autonation Toyota was a very pleasant experience. Ashton reached out to us on line when we were inquiring about specific models. We arrived at the lot & Ashton was there to greet us. He showed us his inventory on the Highlander Platinum & we picked the one to test drive that we ultimately purchased. All in all a nice experience!

Ashton and Greg were very helpful. Great service!

Ran over an ice ridge and had to replace the guard for the fuel lines that are on the underside of the body under the driver's side. Bill communicated the cost and timing and kept us informed as the parts needed were not readily available for the 2000 Camry.

speed, reliable, easy to make appt. , excellent service reps!

Friendly, thorough, Convenient

Ashton is literally the best guy, working his butt just to get me going, overall an awesome dealer

Overall, I was very disappointed in my experience at Toyota AutoNation Arapahoe. From the first encounter with the receptionist who did not even acknowledge we were standing there, to having an appointment with someone who was not working that day, to the extremely pushy financial manager, it was as terrible experience. I did find the car that I wanted and it is great, but my overall experience was bad and I will not be returning to this dealership. My sales person was extremely unprofessional and not willing to show me other cars or talk me through the financial process, he wanted a sale and to do the least amount of work possible. He also was unwilling to even attempt to get me a lower APR and said told me that was just the way it was. Then, the financial manager was extremely pushy and not willing to take 'no' for an answer on buying an extended warranty. Honestly, I felt bullied into saying yes and agreeing to something that was not explained well at all. I have since called back and talked to a different financial person and she was willing to help me cancel the policy and I do appreciate that. When I was getting ready to leave the dealership with my car, again my salesman, did not want to do anything extra to help. After waiting for 2 hours, my used car had been "cleaned" but was missing floor mats and he was going to send my away without floor mats until I requested the ones that came in the listing. On top of that, I do not think the interior of the car was cleaned and honestly it was super dirty. Overall, this was a very bad experience and I will not recommend this dealership or return to purchase another car.

Everything was great! Second time buying a vehicle from Autonation.

Thank you for the repair to my 2003 Toyota 4 Runner. Your excellent service has kept it running well all these years.

Brought my car for recall. Job was done very quickly. The dealership offered a shuttle back home, while the car was being repaired. Very satisfied.

I bought my car from this dealership before it was sold to Larry H. Miller. I moved and can?t find my warranty information. They confirmed my radiator was cracked though no one can get me my warranty info to get it covered. They sent me down the street to Auto Nation Jeep and they haven?t helped me either. Now it?s been over two weeks. I?m beyond frustrated with the customer service. Only Dave took time to try to figure this out. Though still no luck. My service rep was fantastic, yet he couldn?t help find the warranty either.

Deception in price advertising. Actual sticker in vehicle hid additional costs. At purchase tried to add additional costs for items not revealed. Most unpleasant buying experience every encountered.

Great experience overall. John was our sales rep and he was great to work with. Buying a car can be a pretty annoying experiences, as everyone knows. John made it so much more bearable.

The work done was explained and completed in a timely manner

Good service, good customer service But the prices are higher than before

Prompt service and response from Stefan! He answered all our questions and walked us through a very smooth process. No negotiating, but was still the best price I could find! Would recommend.

David always takes care of our vehicle and makes sure we are good to go every time we bring our vehicle in...

Great customer service.. Fast and easy to trade in my old truck... No haggling., Great sales team.. Very comfortable atmosphere..

bought a car that turned out to be a lemon had bought a warranty car didn't get fixed i haven't even had it for two years went back to trade it in and got the runaround yet again and the manager got very loud with me kept taking off his mask

Josh is such an awesome guy to work with! He reassured me that my vehicle is in good hands and they get the job done in a professional and timely manner. Amanda M

Once I took possession I noticed the car had not even been detailed, and a t a minimum vacuumed. No that I own it I notice a few details that should have been corrected since this was a Pre Owned Certified.

Easy system to schedule service appointments. Email confirmation is automatic and comforting. The service team are friendly and competent. I have worked with Pat, Jez, Jason and Jeremy. Work is completed on time and I get text updates on status/diagnosis/time/cost. 🌟🌟🌟🌟🌟

Great services in all aspects

Toyota made my 15,000 mike checkup easy and painless. Scheduling was quick and availability was good. Drop off in the evening was convenient and the car was ready by 9 am the next day. The only service I would appreciate being added to a regular maintenance check is if they ran the car through the washer as a "nice to have." Would be great to get back a shiny, washed car.

🌟🌟🌟🌟🌟 New in town- had 10k mile oil change on my 4Runner. Great experience, knowledge, low wait times! 5 star for sure! Thanks to my service manager William! 😇

Customer Service and work was great! I trust them.

Jez was great, brought my girlfriends car in for a quick oil change and rotation it was quick and easy and he really listens to the customers needs. Would recommend to anyone in the area in need of service on their Toyota.

I bought a 2020 Camry Hybrid last January from AutoNation Toyota Arapahoe and had no problems with the purchase. They got me the car I wanted with the options I wanted. Five stars on the purchase experience. But I have to give them 1 star on their customer "service". My car now has just over 11K miles on it and it was completely dead in my driveway. I called the dealership to determine how this should be handled. Every day for five days I called the dealership. Sometimes twice per day. I spoke to a real person 2 times who told me the person I needed to talk to was with another customer but they would call me right back. All other calls were handled by their automated system which allowed me to leave messages with assurances that I would be called back "within 24 hours". I finally called another Toyota dealer and within 18 hours my car had been towed to their facility, the bad battery pack replaced, and was back at my house. It has now been two weeks since the original call and AutoNation Toyota Arapohe has never contacted me. Too bad, the Customer "Disservice" department at AutoNation Arapahoe cost them a customer.

Bryce was very good . He also helped me a few weeks ago when I had my car serviced. Thanks Jane

Took my car in for maintenance and JEREMY helped me. Jeremy was friendly and helpful and a pleasure to do business with.

Jeremy Sittner was my Service Advisor, He was Professional and Caring and reminded me why my Toyota is always serviced at AutoNation. They are simply the best dealership to work with time and time again. Thanks Jeremy!

Loved working with Bill and Natalia. They were very professional and quick. Best experience we’ve had.

The staff was friendly and worked hard to meet our needs.

The people were nice and the finance group was top notch, but in the end it?s the same old car buying experience. Back and forth between the manager and the sales person while I sit there and waste time. By comparison, the Tesla model is an example of what every dealer can (and should) be. I love Toyota, but as soon as Tesla makes a good truck I?m afraid I?ll only own Tesla?s. I wouldn?t recommend this dealership to a friend only because I wouldn?t recommend any old, outdated process to anyone.

Excellent service, super friendly, reliable.

Bill Grubb is the best. He has arranged service and parts for my Toyota's since he started.

I had an appointment at 10 AM and told them I was going to wait. They didn't start working on the car until 12PM. Nobody came to talk to me while I was waiting. Why schedule an appointment if it takes two hours before they even start on the vehicle? At east they could have came and told me it was gong to take longer than expected. Perhaps they don't care because this was a free Toyota service. I have had this same issue before with another Toyota vehicle. It seems like once you check in there is no contact with you until the vehicle is done. Last time it was an hour before the vehicle was taken in for service. This will be the last time I go to this dealership.

AutoNation went above and beyond for me, and I would highly recommend them to ANYONE looking to buy a vehicle.

AutoNation went above and beyond, and I would recommend them to ANYONE looking to purchase a vehicle.

Cristo was a patient and knowledgeable Salesman who worked with my budget. The Financer (apologies, I don't recall his name) was equally wonderful. I highly recommend AutoNation Toyota.

Excellent customer service from Brian. Obtained new Vehicle quicker than promised, and extremely fairly priced. Additionally time in dealership to purchase the vehicle was less than 11/2 hours.

The staff at AutoNation Toyota Arapahoe is always helpful. Most recently, Bill, my Service Advisor, continued to keep me informed of the status of my Camry during a very cold and busy day and took care of my problem quickly. Many thanks.

outstanding service definitely recommended

We bought our Car there because our daughter did. We are both very happy and your people take good care of us. Thanks

Came in with knock in my engine been getting worse but they stated it is supposed to do that. Then said to bring it back if gets worse, I?m just feeling uneasy with it.. my truck was under warranty when it started making noise and still is, just makes me feel strange. The advisor was awesome to work with and I would again, I?m just not sure my truck should make this knocking in the engine they say is ok.. so just not feeling good about the dieg...

The Intake person was very friendly when obtaining my information, He retrieved my paperwork along with my appt sheet I brought in, Told me the timeline since it was in the afternoon that it would take approximately 1 -1/2 hour, All was done in a timely manner since the later you go more delays may occur due to unforeseen issues that may arise when working on other vehicles which may set timelines back, They did a great job,

Didn’t go over what they did to my car. Didn’t offer a car wash but did to another gentleman but not me. Didn’t go over charges with me before performing extra services. Had known the price I would have declined. Didn’t even check my windshield wipers. One was torn but they didn’t notice because despite the fact not many customers were there that day the goal clearly was to rush me in and out. I will go to a closer dealership next time with better customer services

Sam Degrego does outstanding work!! Thanks for taking care of us once again

Excellent texts status on repairs!

The staff and technicians are very professional, knowledgeable and courteous. Stephen Klinger patiently listened to my concerns regarding the vehicle even when I tended to ramble on and fully explained the various maintenance services.

I was very disappointed in the transparency on the final charged price of my service. I was given an estimate of ~$770 for 90K service on my Highlander and when I arrived to pickup my car bill was $954.64. I had not recognized the discrepancy until after the Service person David Bantock ran my credit card and he looked puzzled and verified the original estimate. He rushed to give me a $100 credit without any justification or revised invoice for why that exact $100 was the correct credit. Tax and shop charge and hazardous waste removal only totaled roughly $89. This type of quick credit without exact justification in the service charge makes me not want to trust this dealerships service department

Bill is always so responsive. He helps us every time our Sienna comes in, and he makes it an easy process. Thanks Bill!

Sales and customer service have declined over previous years.

We took our 2003 Toyota Sequoia in for service because we heard a noise coming from the front passenger side of the car. We have 242,000 miles on the car with the original shocks. The dealer diagnosed our problem and replaced the shocks for us. We?re very happy with the work Auto Nation Toyota did on our vehicle.

Autonation was incredibly accommodating in my search for a new truck. I was too picky for anything on the lot so Neil Fitzmaurice set up an allocation on a truck with my exact specs from the manufacturer. Delivered significantly faster than the quoted time too!! I was speaking with a number of dealerships for months trying to secure this vehicle and Neil was BY FAR the most resposive, knowledgeable, and helpful associate of the lot. He put in the extra effort for a long time while I wasnt ready to buy just yet and absolutely earned my business. I had a lot of interactions with other sales staff at area Toyota dealers and no one holds a candle to Neil and Autonation Toyota Arapahoe!

Great service as always! Easy appointment set up and convenient!

Took way too long over 2 hours to do an oil change and tire rotation

Professional and courteous service, very pleasant atmosphere.

Got a 2021 RAV4 xle from Sin .. been looking for Months since my jeep lease was up .. my Friend had bought a 2017 back In April from autonation this place is great . They don’t pressure u and basically hand u the keys to test drive and when u come back they are like what do u think ! They don’t pressure u to buy it. They work with you! Also Carl in finance is amazing as well! I had tons of issues with my Jeep and was nervous spending a lot of money on another lease but new I wanted to try Toyota so far I’m pleased! I’ve been to many dealerships shopping and I was impressed from this place .. well run . Clean and friendly keep it up

Employee are professional and friendly. Best value and quality service. 🏅🏅🏅🏅🏅

I needed a trailer break control installed, the Toyota part had been back ordered when I originally called in October 2020. I called again in January and was told no problem. I assumed I was getting a genuine part, however what was installed is a control I could have bought at an auto parts store and installed myself. My brand new car was at the dealership for 4 plus hours for a 30 minute job. When I picked it up it smelled of oil grease and gasoline. I had to wipe nasty dirty finger prints off my steering wheel and dash. And now the new car smell is of a greasy garage. I was also charged for hazardous waste disposal...when not a thing was disposed of. Very disappointed in this first experience,

Every time I come to AutoNation Toyota they are very helpful and quick!

consistent and transparent. reliable, just like the brand they service

Honesty and transparency. Adequately staffed with positive energy.

The service representative very friendly and helpful. I was seen right away and my car was done n no time.

The whole experience was great! Everything went very smooth and our salesperson was knowledgeable and listened to what I wanted.

Everyone was very professional, facilities are very nice.

Everything was great. I would suggest having the service team take the paper floor mat and part hanger on the rear view mirror out before turning the car over to the customer.

they false advertise their contracts. especially if you go to purchase extended warranty and maint agreement they tell you one thing but in reality something else happens. they promised me free oil change and rotation for 3 years at signing but every other oil change they wanted to charge me for rotation. God knows what kind of excuses they come up with God forbid if I actually have to use the extended bumper to bumper warranty. question them to death at signing.

Stinks!!!!!!!!!!!!!!!!!!!!!

Buying a new car can be a challenge, but these folks made it a comfortable and satisfying experience.

I go I’ll just wait to hear back if I took it in for an oil change… Took three hours. Ridiculous. I brought my forerunner in spotless pristine condition just washed and waxed… There were greasy handprints all over it

People at the dealer did pretty good when I took my truck for a recall service, thanks for taking care of the truck.

Bill was very courteous and helpful

Took care of my 2019 Toyota Tundra for it?s 15k mile maintenance, and they were super efficient, and friendly. They even ran it through the car wash!! Awesome!!

From the time we called to book the appointment to picking up my car we felt everyone went above and beyond to be professional, courteous and to keep us updated.

We worked with Neil and Jesse at Autonation and it was an easy process to get us our new Sienna. Great to work with!

Chairs in your waiting area are extremely uncomfortable

Disappointed I had to pay a fee fir a rental car when my car was there on a service call repair. After repairs, the car wasn?t even washed. I will now go to another Toyota dealership.

I dealt with Stefan Markovic for Sales and Canin Ritz for Finance, both were friendly and knowledgeable about their parts of their process and the options available. It went about as smooth and relaxing as you would hope for with a new vehicle purchase. I look forward to working with Arapahoe AutoNation Toyota for years to come.

Ashton was great. He tried to help me get exactly what I wanted

I went in last week to purchase a new vehicle. I had already made an appointment online. My salesperson was Ashton. We was very professional. He helped me find the exact car I wanted. He made the process very easy and enjoyable. He even picked me up from an appointment to take me to the dealership when my new car was ready. I would highly recommend Autonation and Ashton

Outstanding customer service, clean, pleasant environment, helpful, and sincerely committed to providing me, the customer, with a dynamic shopping experience. Every stage of the process is comfortable, ensuring that I the customer is knowledgeable able about the purchase, vehicle operation, use of the electronics, technology of the vehicle, and the service department is top-notch!!! I can sincerely attest. This is my 3rd leased video from AutoNation Toyota. I am a loyal customer.

Bill Grubb is the best service manager.

I just have a hard time understanding the cost for the service performed

Normal 60K Maintenance performed. Appreciated performing only those truly needed or that were not performed elsewhere (e.g., tire rotation and balance performed at Non-Toyota tire dealer). Service appeared to take longer than the estimate indicated. Intermittent failing car battery was replaced. A 60 month battery was selected by owner although service documentation described the one actually installed as being a 40 month battery. Service Advisor did not call attention to this detail and it was noted by the car owner only after driving the vehicle home.

I waited with a 10 am appointment time for 15 minutes, with service people ignoring my presence. There were not other cars waiting. I finally got out of my car and approached the nearest service person. It was Bryce. He took excellent care of my vehicle.

I've been going to Arapahoe Toyota for over 12 years. The service department technicians are all very nice and accommodating, but i've noticed that the quality of the workmanship has gone WAY down in the past 5 years. The other thing is that simple oil changes have been taking them 2-3 hours, even when i have an appointment. i thought service was the moneymaker for auto dealerships these days, but they dont act like it. I've started taking my Tundra to other places now for some of the service. its just so much faster and quicker to schedule than at AutoNation Toyota.

The maintenance was done on time and the advisor was professional and efficient.

Very trustworthy dealership. Repairs are always done to Toyota standards. I never worry that repairs are not done correctly or that unnecessary repairs are recommended

Stefan Markovic was exceptional with which to deal. He was patient, kind and extremely knowledgeable about the vehicle. I would recommend him highly to my friends and family. Bill Gallagher was also a major asset with my purchase. No games and very reasonable offer that took no time. The whole purchase process was effortless and I felt it was done in an honest fashion. Very unusual at a auto dealership. I am a very satisfied customer and I am enjoying my new vehicle as well. Thank these two men for their due diligence.

I was very happy with the service I got from Josh and Elliot White. They were concerned about my problems and my lack of transportation to and from the facility

Serviceman Bill Grubb was great. Easy to work with, communicated the repairs needed clearly and even showed me the issue so I could better understand the repair cost.

All thumbs up. Done when promised. All COVID safe.

These guys did a great job. Found my break problem and fixed it without a big hassle and didn?t push for any repairs I didn?t need. Super easy to work with. Jason was great.

Great customer service. Appreciate the quick attention upon arrival. Cost of oil change on the high side. Will consider having this done elsewhere next time.

Great service as always and I was able to use a discount coupon from their website.

Everyone was very nice and they did the work and finished on the time they said it would take.

Did a great job very professional I would do it all over again

Awesome service as always. David Bancock an Chris Leadbetter provided outstanding support. Would not take my car anywhere else for service.

I recently turned in my tundra for a recall issue in the service tech politely reminded me that I was ready for a 20 K Toyota care service also. I find it refreshing this dealership demonstrates their professionalism Every time I come into this facility. This is also one of the main reasons my entire family uses this dealership for the servicing of their Toyota vehicles over the past 20 years. Thanks for looking out for us and we look forward to the next 20 years!

Bought my new 2021 4Runner through internet sales agent. I currently own a 4Runner so test drive wasn't necessary, which allowed me to research color/options and negotiate a fair price and have the car delivered. In these COVID times, it worked really well and sales / finance support was excellent.

The service experience is always top notch at Auto Nation Toyota. Bill Grubb is the best service writer. I always know Bill?s recommendations are in my best interest. He always communicates with me to keep me updated on the progress of my repairs and when my car will be finished.

I had made an appointment for my 10K mileage maintenance, which is basically an oil change and tire rotation. I waited almost 2.5 hours for this service. The waiting room was crowed (not ideal during a pandemic). They obviously must have over booked appointments. In addition, the service man talked me into buying a jug of windshield cleaner. I paid for the windshield cleaner but was never received it. I was very displeased about my experience. I also find the employees at auto nation to be smug. Many were were not wearing a proper mask. Just a yuck feeling overall.

Gabe Ricketts was great! he worked with us for over a month into finding us the right highlander for our growing family! I would recommend going here for your next vehicle and seeing Gabe!

Nice and fast. Trade-in plus purchase in and out within 3 hours.

I brought in my granddaughter's 2007 Highlander V6 that I'd given her a year and a half ago for a 10,000 mile service with 21-point inspection and now feel confident that it's in excellent condition for her to be driving during these winter months on her way to work. Since it needed front and rear brakes in addition to the lesser maintenance items and I'd elected to wait for it (I live more than 10 miles away), I was at the dealership for several hours. Their facility is really well managed and clean, COVID guidelines are adhered to, and while wearing my mask (at age 85) I felt as safe as it's possible to feel these days.

While at the dealership getting a nail repaired in a tire, our service advisor informed us that we likely need new tires soon. Considering the current tires we have (purchased two years ago with a 5-year, 60K mile warranty) only had ~18K miles on them, we were very surprised. However, we were even more surprised when the advisor then told us that the wear on our tires would *not be covered* under warranty because the wear was likely due to alignment issues. Never once has an alignment been suggested on our vehicle, nor has this "exception" to the tire warranty ever been mentioned. Now *WE* get to go contact Bridgestone and submit a tire warranty claim on our own - sounds like a nightmare. This sure is a GREAT customer experience, thank you AutoNation Toyota for this great experience, along with selling us a false tire warranty.

Excellent price and customer service. Love the car.

After purchasing a Tacoma in Kennesaw GA, the vehicle went to limp mode near Greenwood Village Colorado, where we were still at a 9 hour drive from home. This inconvenience caused my boyfriend and I to have an unplanned stay Colorado for a few days, Luckily we where near this place, Bill in the service center treated us very kindly from the start, he was savvy, understanding and truly went the extra mile for us, ordering parts immediately, putting a rush order into fixing our vehicle since we where just driving by. They performed a job well done, and thankfully we made it home safely.

Great experience. Excellent communication with the Service Writer.

My girlfriend and I were driving my 2017 Tacoma that I had just purchased in Georgia. On New Year?s Eve night my truck went into limp mode and had a check engine light come on two miles away from the hotel we were staying at in Denver. A tow, a couple nights and a talk with the Georgia dealership later and I took my truck to Autonation Toyota Arapaho. From the beginning, Bill in the service department were great. We were in a pinch to say the least and he took good care of us - he explained what he and his technicians saw as the problems, offered suggestions and was very understanding. His communication was great and we left feeling like we were taken care of.

I traded in my Jeep back in September for a Honda Fit. Marilee was my sales rep and she was both helpful and communicative. A week after I brought my new car home, I had snow tires put on and it was discovered the battery was testing abnormally low. Since I live in Colorado Springs, Marilee helped coordinate to get me a check to cover the cost of replacement in Colorado Springs rather than me having to drive back to Denver. I appreciate all her efforts and the care of the Auto Nation team.

Sales person has poor customer service. Agreed to prices through text but once we got to the dealer she changed the terms. We've bought a few cars through the same dealer and customer service has changed a since.b

Chris Ledbetter and Travis Rodriguez are the best! They always take the time to make a customer feel special. The quality of service is the main reason for purchasing our Toyota's from AutoNation.

Buying a used car is not always a fun experience. At Autonation Toyota they aim to make it as pleasurable as possible. The facility is spotless and welcoming. I had an appointment and my salesman was right there ready for me. All of my questions were answered. I drove away in my ?new-to-me? Nissan Rogue!

I have been a customer for over 20 years. I have purchased 9 new cars from Auto Nation. I took my car in for service a few months ago and was told I would need brakes on my next 5000 mile oil change. I took my car in at that next 5000 mile oil change and was told my brakes were good but I had an oil leak. Since I have noticed that I do not have any oil spots in my garage or driveway I asked where the leak was. The service tech named Rodriguez stated they did not know where the oil leak was and said they would need to take my car to their main shop to determine this. I asked if all my fluid levels were ok such as oil, power steering and brake fluid. He stated yes. Then I asked then how could I have an oil leak? No answer. I had my vehicle checked by an independent mechanic. Guess what no oil leak. Then they put my return mileage for my next oil change as 103,000 miles when in fact it should have been 88900. The finial thing was that Rodriguez said my vehicle would be ready in about 1-1/2 hours. Two hours into it and watching several people who had arrived after me being told their vehicles were ready I decided to check. I observed my vehicle parked in the parking lot. I tracked down Rodriguez and found him eating cookies in an office behind his service tech booth. I confronted him about my car and he state oh you are next up. That was a lie because he came into the waiting room and got a woman he was helping about a half hour after I came in and told her her vehicle was done. She only had a service job. This could be confirmed by Bill Grub. I always thought that this dealership was honest and provided great service. After this experience I have to wonder about their integrity and honesty. Very disappointed.

Requested new windshield wipers in addition to my 30000 mile maintenance. Spent over $800 on fluids and labor. It was a snowy day so when I left the service bay I turned on the windshield wipers. They obviously weren't tested/adjusted after they were installed. I could barely see out of the windshield. Small things like testing and adjusting are very important to customers. I hate to give a bad review but I was trying to solve a problem not create a bigger one.

They choose the type of oil without asking, obviously the most expensive one. Won’t be back.

You have LOST a customer definitely. I'm not going back there again. For a fog light replacement I got the estimate for $180. I was told that it will take 1hour labor part (the bulb). You must me kidding ? Takes one hour to change a fog light? And when a bulb itself cost around $20 only. Also my 2014 Corolla"s oil change was done that day. They charged me almost $100. For a full synthetic oil change, $100 is way too much. I did it so many time on this vehicle and my other car from this dealership and never paid that price. I will never ever go back to this place, PERIOD. Total rip off! Travis, the service rep was nice and friendly.

No pressure sales, a bit long on the paperwork process.

This was one of the easiest and friendliest dealerships I have ever visited. I can?t say enough good things.

Excellent customer service with prompt oil change

Jez DiPaolo, our service underwriter and the technician/mechanic assigned to our 2020 Toyota Highlander's recent repairs, did a great job assessing the repair work needed and completing it ahead of schedule.

Such a lovely experience, Jessy was so patient with me, he never rushed me while looking at different cars. Very informative with info on different cars. He helped me find my forever car, love it. Thank you.

As always, great service, and the best people. We have bought our last 3 vehicles from AutoNation Toyota on Arapahoe Road, and could not be more pleased.

The service is always great at this location. However, the wait times for a simple oil change are ridiculous. I had a 9am appointment and still waited a couple hours for the job to be completed. I have never got an oil change at this location in less than 2 hours

Great service. Hunter was really nice, patient, and efficient.

oil change and great personal and great clean dealer ship!!!!!!!!!!!!!!!!!!!

Pleasure to deal with. The process went smoothly and rapidly based on previous car buying experiences

Easy to make an appointment. Service carried out in a timely fashion.

Quick and easy!

This is a great place to go to have your car serviced. Jezeriah is the most caring service technician there! You can trust him to be honest with repairs that need to be done.

Excellent customer service from scheduling appointment to ?19 Tacoma TRD OR serviced. Very satisfied.

Love this place so attentive, and not pushy! I come here every time to get my Toyota serviced.

Excellent work and clean place to wait.

everything, great customer service

Brought my Highlander in for regular service. Service manager was very helpful. Since I bought tires from Autonation, rotation was no charge. No one ever told me that in 5 yrs so appreciated that info a lot. Service was quick and thorough.

Sami is AMAZING! I have bought 4 cars from her, and she takes care of me every time. I now have a 2021 AWD Camry, and I LOVE IT! Thanks so much, Sami!!!!!

Always get the job done right and on time. I?ve taken four cars there to have serviced over the years and haven?t had a problem.

Everything went well. I got in immediately. They said 90 minutes and they were done on time. They are good about telling you what they did and suggesting what else may be needing attention. The facility was clean and plenty of space for myself and others to wait.

Alex at Autonation internet sales was amazing and very knowable and nice and was very attentive to my questions and made the sale smooth and fast. Finance dept was also awesome made sure I got the right payment in my budget.

Quick turnaround for an emergency repair done at very good price

The one total group was very good. The shuttle Driver was great!

Hunter did a great job. It was painless and safe. I was very pleased.

Bottom Line: David Conti is the gold standard by which all other sales personnel should strive to achieve! I realize even though I feel very good about the deal I negotiated with David, the dealership still made a huge profit. However, because of David's professionalism, integrity, motivated attitude (without being pushy/obnoxious), and willingness to work with me, I'm confident in stating this was by far the most positive car buying experience I ever had. I was up front with David in letting him know I was in negotiations with him and another Toyota dealership. David not only went above and beyond when it came to matching the vehicle package options but he also beat the price offered by the other dealership. Finally, when I asked David about hidden costs he was very transparent. I purchased a RAV4 from this other dealership back in August and I was very disappointed how they came up with multiple hidden costs even after we agreed upon a purchase price. One of these hidden costs included some BS charge for dealership windshield camera re-calibration This is a BS charge because companies like Safelite Autoglass have trained/certified technicians who can re-calibrate windshield cameras. To David's credit none of these hidden charges popped up. The price we negotiated was the price I paid and we did this all via telephone, email, and text conversations. On the day I picked up the vehicle, I was literally in and out of the dealership in less than 45 minutes and this included signing all paperwork. Because of the OUTSTANDING service provided by David, I will definitely consider and highly recommend others to consider AutoNation Toyota Arapahoe when looking for a Toyota.

Highly efficient team, and they are always done in the time frame they say!

Great service and friendly staff! Very convenient!

Basic oil change. Fast and friendly. A ++

Courteous service advisor at Auto Nation Toyota, Centennial Colorado. Job completed in less than estimated time. I appreciated that they sanitized the vehicle after completion.

Josh and Team took great care of me! I called because of a dead battery and they got me in right away.

purchased a used car for my daughter. we were pressed to go with a more expensive car as it was "safer", as it was an all wheel drive car, so thats what we bought. I was told it was a 1 owner 0 accident car, turned out to be a 2 owner 2 accident car, and the all wheel drive doesn't work. We just learned the all wheel drive issue now that we've had our first snow, and all I can get out of this dealer is "its a used car." They take no responsibility or have any remorse over selling a 2wd car for the price of a 4wd car, to a 17 year old kid. I wouldn't just stay away from this dealer...I would RUN away.

Other bad experience. Took my truck in because my sunroof was not closing properly. (Sun roof was closed when I dropped off). (Snow was in forecast) I was told I had a extended warranty on my truck and everything was covered. When I return to pick up truck I noticed (sunroof opened). They said they could not fix it. And Charged me $90, And nothing was repaired also the roof lining in interior of truck was just hanging down! I ask the tech kid" So I'm supposed to just drive around with a open roof in a snow storm and damage the inside of my truck" the kid says I sure hope not"Every time I take my truck in for service I regret ever purchasing my truck at this place. There is so many bad experience I could talk about but I'll leave it to the latest. PS: took to a independent Mechanic. It took them 15 minutes to understand what the problem was and was able to close my sunroof before the snow storm. This place has really really gone downhill. So said during the week of Thanksgiving all they wanted to do was take.

Great job on my car, knowledgeable staff answered all my questions without trying to upsell me, car was done quickly and ready at the time they said it would be.

These guys are great, especially Brian! As a young female, you can sometimes be pushed around, wasn’t the case here. Brian listened to and understood my needs, wants and price point for a car. He was super understanding, wasn’t pushy and let me explore the lot solo before diving in and helping me. The general manager Greg was fantastic and understanding too! Even their finance staff is spectacular. He walked me through each warranty, was honest, and let me make the best choice for myself rather than shoving things onto me. Guys, if you’re looking for a new car/Toyota go here and ask for Brian!

Cannot begin to put into words how great the staff is here. AutoNation Toyota went above and beyond to get me into the car of my dreams. Ed, Chip, and Roberto were phenomenal to work with. Will recommend to anyone who will listen

Pat Brown's management of the service department is outstanding. The service performed on my vehicle was thorough and competent.

Excellent service department! Friendly, professional, and efficient.

They are very efficient and do a thorough check of the car. I needed an oil change and check up

My tech was very helpful and interrupted his lunch to get me out the door after the service.

Great service by knowledgeable people. I have done business there for about 20 years

I have never had any problems with Auto Nation like I did with Stevinson West who I definitely would never recommend for repairs to anybody because they broke my car and then lied about it. Bill Grubb and his team are very professional and always up front with me on any repairs. Bill always tells me the truth and goes out of his way to make it easy. They are the best in their business.

Got a great truck and a great deal on a lease! Also we were taken care of very well.

Aaron Wright was prompt and helpful every step of the way! The team at AutoNation took a painstaking process and made it seamless. Would recommend them to everyone!!

To answer the phone instead putting someone on hold for 48 minutes. A little ridiculous Almost made it from Colorado Springs to the dealership in that time

Highly recommended for the quality of their employees, customer service and awesome prices.🥇🥇🥇 Kudos to the Romanian team that surprised me greatly, they exceeded my expectations 🏆🤙 Now, I can go places happily! Thank you TOYOTA ❤️❤️❤️

Customer service is their priority!!! I trust them with my vehicle 💯. Honest and kind! You won’t find a better place to buy or service your Toyota! I did both! ♥️♥️♥️♥️ what are you waiting for? Call them!!! Learn what customer service is! They are the BEST!!! 👍♥️

Showed up for an oil change at 30k after waiting 3 weeks before they could get me in. They told me they didn’t have my service contract. Triple checked. Luckily I had my paper work in my glove box as they weren’t going to give me the service that I paid for which they basically bullied me into. I’d be careful paying for service contracts from these people. Makes me wonder about the clear coat bra I purchased as well. Last time I came in for service, I tried to drop a car for an oil change then come back with another one intending to swap it out for the night so they could do 4 hours worth of recall work. They confused the care up and then didn’t have the work done when I got back the 2nd day and had to put me in a rental car for 2 days. Maybe I should have bought that Subaru Ascent instead...

Great Staff really wanted to connect and help. Really personable. Dave Maestas (GM) reached out personally to fix an issue and it meant a lot. Shweta (sales) who sold me the truck really stayed connected the whole time and meant everything. Thank you!