Was very please with the salesman, Sergey, who gives you the information you need to know about a used vehicle along with explaining the CARFAX details. Went looking for a used Highlander XLE. Was able to find a low mileage 2018 for a great price. Sergey went above and beyond to help arrange to replace a fuel pump with the service department due to an open recall from Toyota for that part. My daughter and her husband plan to shop here in the near future looking for a Highlander as well. Jesse in the finance office was very informative and patiently walked me through safety details of the vehicle, some do’s and don’ts, and presented me with some maintenance and warranty options. Very pleasant young man to work with. Overall the process was a bit more time consuming than I had anticipated but I had not bought a vehicle off a lot for over 20 years. Looking forward to learning all the bells and whistles of our newer vehicle. Terry Beltz Castle Rock

Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.

I was told there was a back order on the part needed to fix my car. Was told it could be weeks, “there are 300 of those parts on back order!”I went on Amazon and got the part in three days! Oh yea, my part cost was $25 and the dealer told me it was going to cost $150

My experience at AutoNation Toyota Denver service center was great. They got my car in promptly. My car stopped doing what I brought it in for them to check out a few days before my appointment. I brought it in anyway and they checked everything out and found nothing. But suggested that I get a front end ailment because the problem was a noise in the front end. They just charged me for the ailment and not the inspection. I’ll use them again. Eric

Bill took care of my Tacoma’s 20k mile check as well as my daughter’s corolla at the same time! Check up was all good with oil and tire rotations. We are loyal Toyota auto/truck owners and love AutoNation Arapahoe.

The service department was extremely slow. I waited over 2 hours to have an oil change.

Amazing service!

Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.

We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.

Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.

John Titterington was great! He was very helpful and knowledgeable. Great buying experience!

SO DISAPPOINTED IN THIS DEALERSHIP!! they are taking advantage of a bad situation and selling cars way over MSRP right now. Tried to work with them and was told if I don’t accept their price it’s ok.. someone will later. Horrible way to do business; even when demand is high! I went up to Larry H Miller in Boulder (drove and hour) and saved $5000 for the same exact car and was treated way better. When supply and demand swings back the other way, I’ll remember who took care of me and what dealership took advantage. DO NOT BUY HERE! Make the trip up to Boulder and get treated right!!

Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.

I would not recommend this place to anyone. Service really bad. CFS manager (Patrick Stenson) even worse. The worst guys in nation. Yelled at me because I ask him questions before I sign documents (it done deal , no answer for that …)

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

Scam Alert.

My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.

Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.

Excellent service

I had the most wonderful Service Advisor Jez. I will always use this dealer for the great service received from Jez and the techs.

Didn't buy anything here. Helpful, courteous, no pressure staff.

Made me sit for hours to purchase my car. Nothing to haggle about did not negotiate on price, I was approved for financing. Unorganized or understaffed.

We purchased two vehicles recently with very different experiences. This particular location was not very professional nor helpful. It gave me the impression that the sales staff were like vultures and I was a giant turkey leg on a deserted island. No follow up after the sale even though two individuals said they would contact us to see how we were doing with our purchase. These folks lived up to the used car sales experience most of us despise.

I took my Pickup in for service over 2 weeks ago. They told me they needed to order a part and it would take about a week. I have called their service department multiple times, and left a text message for my assigned service tech for an update. I have never received a call back. I was placed on hold for an hour while a tech walked over to parts, only to be hung up on over 30 minutes later. At this point my truck is virtually unusable, but they had no problems taking my money.

Bill did a great job on my 2004 Tundra. He keeps my truck running perfectly.

David’s customer service is the best

Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?

My experience was horrible. The vehicle is still not repaired. I can't even pass emissions. This place is horrible.

Bill was courteous, knowledgeable and extremely helpful. Would highly recommend.

Horrible service. Would rather drive 50 miles to buy a vehicle elsewhere. Don't waste your time here.

took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!

I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).

These guys are always solid with their scheduling, pricing, and the reminder phone call that its time for service always helps me get it done. thank you

I was originally working with mountain state Toyota dealership and they were awesome! They were willing to help me trade my vehicle in and worked out a great deal for me. The regretfully told me they did not have the car I was looking for in stock and told me AutoNation did have it. I was going in today not expecting to be able to trade my car in, but went in just in case. The sale rep was super nice but when it was time to figure out the financing the manager spoke to me very rudely and assuming I would not be able to afford the car. At that point I didn’t even try to negotiate I just walked out. I 10/10 DO NOT recommend this place go to mountain sates they were much friendlier!

I went in to look at trucks, wasn't really expecting to find anything I'd want but I did. Got paired up with a last minute salesman named Tony. Now Tony was expecting a client to return within the hour so I knew he'd try to make it as quick as possible. What I did not expect was the lack of effort, the lack of knowledge and just completely being dismissive of me and my company. Not only that but he denied me an opportunity to purchase the truck. First time trying to purchase from a lot. Good credit, and 20% down on the vehicle I assumed I was a shoein. He's comes back asking if I could do 40% down or have a cosigner. Absolutely not. There's no issue with my credit. My girlfriend just purchased from a sister lot and I'm pretty sure my credit exceeds hers, and the vehicles cheaper. So I ask what are my options here Tony? Should I take out a loan, if so can I get the full price on the vehicle so I know how much to take out? He simply denied me gave me no options and sent me on my merry way. Well this was several days ago come to find out my credit was never even ran through AutoNation. Now I won't slander the company's name but that single employee just made me have a terrible experience and embarrass me in front of my company.

Awesome selection and no high pressure salesman, thank you very much. @Toyota @lucasoilpromotocross

Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.

Staff is friendly and helpful. I appreciate that they have the maintenance reports and Carfax printed in the car

Beware now of price gouging due to the chip shortage. I have been looking for a Tacoma Pro or something I can lift. I know the chip shortage and all. But today this Toyota store got two of them in. I ran over there and we drove to the back. The sales guys was telling me how great they are and all. Then when he showed them to me he said they would be $10k over MSRP. I was a bit shocked. One was automatic the other a stick. I asked him how much the automatic was and then he said it would be $15k over list. Went up $5k while I was standing there!!!!! Would a bank finance that? I’m not sure. Be Leary of these guys. He is probably getting it from the infamous sales desk. They will beat you down in your trade dismissing their own KBB tool and the now gouge you on their cars. They are getting desperate.

Service visit for 4 Runner. 2 recalls taken care of. Good communications and follow up. Took a little longer than expected for the computer update and David ensured I was kept up to date throughout the process.

I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.

Almost a 5 star. It was the 1st sched service of our new Highlander (Wife loves her car). But she was expecting a complimentary car wash, same as what i always get on my Rav4 when serviced at Larry Miller Toyota in Colo Springs. maybe next time i'll ask

Our service person, gave me a real honest reasonable quote, the car was serviced within the estimated time, and the car purse like a kitten!

In the 2 years since I purchased my vehicle from the dealership, I’ve had all routine maintenance done here. As is common in my experience, I was routinely presented with attempted upsells. This week I dropped my car off and was presented a list of $1,800 in suggested maintenance services. I told the technician specifically that I did not wish to have any of the flushes and clearly communicated I only wanted the oil change, filters and tire alignment if needed. The selected services I agreed to totaled about $400. Layer that day I received a text that my car was ready. I sent someone else to pick up my car because I was stuck in a meeting. That was one expensive meeting. The technician had charged me about $1,300. He did not include the alignment and included all the flushes. He meekly apologized to the person picking up the car saying the work had already been done. The technician’s mistake cost me $900 in services which I had specifically verbally declined. I will never return for service here and I will not use this dealership for my next car purchase.

Jezz DiPaolo is the man!!! Top to bottom he brings the highest class service! You won’t be disappointed!!

Jeremy was amazing & saved the day. What was supposed to be a routine oil change turned out to be delayed until he stepped in & took care of matters. Well done Jeremy Sittner (Ass’t SM)

If I could give this 0, I would. For my first car buying experience, I chose Autonation Toyota-Arapahoe, a seemingly reputable dealership. Between consistent problems with my paperwork, consistent mechanical issues, and lack of problem solving, I learned the hard way that this dealership should in no way be considered "reputable." I bought a used car on December 5th, 2020. I knew exactly what I wanted when I walked into the dealership, and had even scheduled a test drive before then. The test drive was fine, however did notice an overwhelming air freshener, but didn't think anything of it until now. I signed all of my paperwork and was very excited, as this was my first car. I drove off of the lot and by the time I got home there was smoke coming out from under the hood. It was then towed back to the dealership who told me there was a bad water pump. They fixed it and I thought it was the end of it. A week or so later, the car started to consistently overheat, so we had it towed back to the dealership a second time. This time the problem was the radiator, which was replaced. As the air freshener scent wore off, I could smell something burning every time I drove more than a mile. I got my car back, and again, thought it was the end of it. About two weeks (if that) afterwards I received a phone call from the person who did my finances and paperwork, and found out there was a system error and I had to go back again and re-sign all of my paperwork. On my way to the dealership to get this handled, my car overheated again. I immediately called the service center, the sales woman and my finance person to try to coordinate what was going on, and if I should be signing paperwork for a car that doesn't run. They offered me lower payments, and a rental car which I accepted. This time, it was the sensors and the thermostat that was the problem. They sent it off to a chevy specialist and two or three weeks later, it was repaired. Against my better judgement, I thought this was surely the end of it. Surprise! I was wrong again. It was made clear to me that I would receive a second set of temporary tags once the first set expired, if I had not been contacted by the DMV. I exercised this and called the person who did all of my paperwork several times and left several voicemails without getting a call back. I finally got in touch and was told my paperwork was already sent and that it was not possible. A few days to a week later, the title manager gave me a call because they needed to adjust the mileage on the title. She told me that the paperwork had not been sent, and she had sent me the needed temp tags. As a result of the title adjustment, I had to resign my bill of sale. At this point it would have been the third time. (I signed it once when I first made the purchase and again when their systems failed and had to redo paperwork) The title gets to me, my name is spelled incorrectly, so I fixed it. I guess because I fixed it, I had to sign a new copy, so I did and my paperwork was finally sent to the DMV in March, however, the DMV said it was really sent in April when I was recently trying to get my license plates. Fast forward to now, I'm outside of my warranty, and my car, once again, overheated and had smoke pouring out from under the hood. I'm in complete disbelief at this point considering I thought I had made a purchase from a reputable dealership. I had it towed back for the fourth and (hopefully) final time. This time, the coolant inlet housing let go. To their credit I was allegedly offered a hefty discount on the work that is being done to fix the current problem, in addition to a new battery, however I still think, in my humble opinion, that it should have been taken care of. Because of their "125 point above and beyond inspection" I am lead to believe that these issues, or at least the first one, were known about and went unreported. Today, the used car sales director might as well have told me "it's not our fault." Do yourself a favor and never buy a car from this unorganized mess of a dealership.

I called in a week ahead describing exactly what was wrong with the sliding door on my '06 Sienna, and that the guide wire and door hinge needed to be replaced. Had an appointment set up. I bring the car to the appointment and drop it off. Two hours later get a call saying the motor had to be replaced ($700), the hinge would be $250, and it would take 4 days for the parts to get there. I asked why they didn't have the parts already and they guy told me a technician had to order it, even though on my confirmation email it stated what parts were needed. They then tried to tell me the motor had to be replaced because of the wire. They told me the wire attaches the top and bottom hinges. It doesn't, anyone could tell by visually inspecting the guide wire for the upper hinge is attached to body of the car not the motor. The motor in only on the bottom on the door. I explicitly explained that the rotating piece on the hinge was caught up in the frayed wire. In the picture I sent them it shows the wire fraying next to the rotating part of the hinge attached to the wire. If the wire was connected to the motor, this rotating piece would be unneeded and the fraying would occur elsewhere. When I picked up my car it was obvious they took 2.5 hrs to investigate a separate issue of squeaking behind the steering wheel, saying I had mice in my car. The issue has been happening for over a year. And they had only looked up the parts and labor costs, not even taking any effort beyond that to inspect the actual issue.

Service was completed on time. Needed services were explained thoroughly. Gave an idea of what services will be likely at the next visit.

Timely, clean waiting area and friendly service

Excellent , the people in the counter was very educated, explain everything easy and the service was faster

Everyone is so nice and accommodating. They figured out both problems with my car and fixed them so fast while keeping me in the loop every step of the way. I would definitely suggest getting all of your Toyota needs taken care of here.

I purchased a 2021 RAV4 Hybrid and Aaron Wright was my salesman and he did a great job helping me and making the entire process smooth and easy.

The people are great. We walked in, we looked at the car we wanted, we test drove it We loved it! Then the waiting.... It took us 5 hours. 1 hour was looking and test driving and the rest of the time was waiting. So if you only have a couple of hours wait to go until you have more time!

Dropped in to test drive a new Highlander. Great car, and they had several. Vlad wasted no time telling me about what a hot vehicle it is, that they were getting list price for the gas, and 2000 over list for the hybrids, and on and on with the sales posturing before we even looked at a car! Quite the welcome! Like I needed him more than he needed my business. He was nice enough to let me drive one. Afterwards presented me with a buyer agreement that included multiple dealer added “protection packages”. Altogether ran the price several thousands over the window sticker. I let myself out. This week ended up buying from another dealer. Same vehicle, for several thousand under sticker price, and no dealer “protection” packed on. Saved myself about 10k by not buying from Autonation. Think these guys are taking full advantage of the tight market to cash in. Glad I took the time to look elsewhere.

I had maintenance done at this location. My service advisor, Keegan, was great and they provided excellent customer service.

Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs

Star rating of 2.5 for sale of new car. Buyer beware. AutoNation has an expensive Appearance Protection Package that is “installed” or “applied” to all new vehicles prior to selling. The fabric and paint have protective coatings that can’t be removed, therefore they can’t, don’t or won’t allow for this package to be negotiated down in price or removed from the sale. They call it a benefit for the customer to protect the vehicle from future damages, but are cagey on how these coatings work and call it an extended warranty. AutoNation isn’t even the backer of this warranty, another group with poor Better Business Bureau ratings holds the ability to decline the limited covered items. The Appearance Protection Package should only be part of the “options” sold as part of the sale. In my opinion this is a pure money making scam.

Great service. Bryce was excellent! We'll be back!

BEWARE of the service Department...Especially ladies!....My Girlfriend who is quiet and softspoken purchased 4 tires from them ~4 months ago. Picked up a nail a few weeks ago in the center of the tread pattern, and brought it back to them for repair. The dishonest rep told her it could not be repaired, and they would only sell her 4!!! Her vehicle is a 2 wheel drive BTW, and the 4 tire sale trick is Used for AWD cars due to different tread depths. We took the car to an independent shop, got it patched for 20 bucks. I saw the hole for myself, and the independent guy said he sees this practice all the time from the dealerships.. Shameful that Autonation allows this to happen! They cannot be trusted!

First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.

They were fast , efficient , friendly and easy to deal with .

Best place to shop for a new Toyota, Aaron Wright went above and beyond to make sure everything was right. Great customer focus and overall top notch Service. Aaron came in to deliver the truck and close the deal on his day off. Thank you Aaron.

Was a pretty poor experience. Waited a little but to see our sales guy. He didn't introduce himself to me or my partner. Took us to the vehicle we came to see and gave us keys to test drive. He said he was in a hurry to see another client that was there for him and didn't give us any time to ask questions about the vehicle or others we were interested in.

They can’t remember to update my address. Every time I have to try to get them to update it. Doesn’t make me feel like i want to come back since I can’t trust them to do one thing I ask on a consistent basis.

I have been dealing with this dealership or its predecessor for decades. I have always had excellent service, "second to none." Having my cars serviced at this dealership has kept my cars/trucks running well even with 200k-300k on the odometer. I have been dealing with Bill Grub who believes in customer service the old fashioned way and is an excellent roll model for the younger service reps. The work is done right the first time every time. They do not pressure you into doing things that aren't necessary. Bill is an excellent representative of this dealership and Toyota Corp.

Always great service! Thank you!

Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.

received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant

Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.

Vehicle done prior to their quoted time. Kept me informed throughout process.

Had routine maintenance and recall repair done. Made an appointment easily. Car was ready when they said it would be and is running as though it were new. Folks there were friendly and efficient.

The staff was courteous, professional and flexible with my vehicle drop off. They made every effort to accommodate my time requirements. Drop off and pick were quick and easy.

Best dealer in colorado! great service amazing people

Excellent service from service department.

Marilee Mcwilliams our salesperson at Autonation Toyota Arapahoe made our car purchase an amazingly pleasant experience from start to finish. I cannot recommend her enough. Thanks Marilee and Autonation Toyota!!!!

Sales Representatives are Professional and Courteous.

After 10 trips to fix the technology on my car, i contacted Toyota to get involved. They have been keeping up with me on the progress. Back in March, they replaced the "head" on the system and it still does not work Toyota "national" called me and have suggested that i bring the car in again. A couple of weeks ago, I brought it in for the tenth time and the fix didn't work. We still can't get the night mode on the map to work. It is very difficult to drive in the dark with that bright light shining which is a distraction. I brought it in again this week and they still can't fix it. Almost 2 years and i don't think they care.

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!

Have broken parts on vehicle need to order them, to be installed later

I would never recommend anyone going to this store. The sales person who assisted me was arrogant and the finance people there were even worse. They would never help you with anything. I bought a used volkswagen tiguan from them. Within a month I had a problem and then though they say you have warranty with them for 90 days, they would always say the service department is backlogged and do not have experience with other manufacturers. Now within a month I am not able to use carplay or any phone connection. I had paid extra to get the higher trim for this additional feature. It was my worst experience ever.

Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.

Customer Service regarding my Tacoma was exceptional! My Service Advisor, Collin, helped me with my vehicle and was very knowledgeable. I would recommend this team to anyone who wants a smooth experience. Thanks Collin!

Sara Hall is very knowledgeable of all things related to automobiles and seems to take a personal interest in my problems.

Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,

I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.

After a routine service appointment, which they rotated my tires, the bolts on the left front wheel were totally loose, not even hand tightened. If we had not found this problem the wheel could have come off causing a deadly accident.

Horrible experience and a lot of wasted time with this dealer. The Internet Sales person won't return my e-mail. Their Sales Manager won't return my calls. I did call and talk to a supervisor who apologized and said he would put me in touch with his "best" salesperson. The "best" sales person returned one phone call (out of four) and hasn't returned a single e-mail. Lots of other things to complain about like salespeople who don't know the most basic details about the cars they're selling and multiple cars listed on their website that they don't actually have. They are my local dealer and I really wanted to buy a Toyota from them but if this is the kind of service they provide before the sale I can't imagine the nightmare it would be dealing with them after the sale if there was a problem.

Never had a worse car buying experience in my life and most recently service appointment. Scheduled an service appointment online several days in advance and indicated I would like someone to call me -- an option on the schedule page. No one called me back. At arrival for the appointment, I was told they cant service my car because they don't have a certified tech to do the work and only one dealer in the state can work on a Supra. These kinds of errors are wholly preventable by the dealer. The scheduler shouldn't have let me make an appointment for a car the dealer cant service. Someone should have looked at the schedule and seen a car was coming in that they cannot service. Someone should have called me back and we could have talked about it then. Now I wasted a morning and cant get the work done in time for a long road trip coming up. A dealer that marks up the car 50K over MSRP should be able to keep staff that service the car.

After a VERY poor experience at Groove Toyota and the salesman and finance office NOT listening to me WHATSOEVER (ran my credit at EVERY single OTHER bank than my credit union(s)/CU Direct - who have MUCH better rates than the ones they were offering me with my >850 credit score), I came here to AutoNation and my experience was amazing! I was first in contact with Luis from the online sales department, who was easy to talk to and LISTENED to what I was actually looking for! He was able to schedule me for a test drive on a vehicle coming right off the delivery truck. Then when I went in to test drive, Taylor was waiting for me at the right time, and since I had already emailed in my ID and insurance info, it was super easy and fast to get out for a test drive. I was very prepared to buy my vehicle that day, so when I returned from my test drive I simply asked "what's next?" and they already had paperwork ready. Granted I did not get as much for my trade-in as other dealerships had offered, it wasn't a ton less, but I do suspect that is due to the thoroughness and experience of the team here, which I can respect and understand their rationale. After very simple conversations about my options, we moved forward. I met with Leo in the financing office, who was also, hands down, one of the nicest people I've ever encountered in a dealership. He very thoroughly, and without any pressure, explained AND explored my purchase options when it came to loan amounts/terms, extra options and costs, and from WHICH bank offered me the BEST options (something I WAS NOT GETTING from from Groove after 3+ hours of sitting in the Lobby waiting for who knows what - with an anxious and fidgety young child), we got all the paperwork completed easily and without any trouble. A few other things to mention. As I was transferring my stuff from my old vehicle to my new one, we had trouble getting my license plates off, which I was super worried about, but Taylor promised he'd make sure he got them to me, and he did. And when I had to return to get a few additional items added to my new vehicle that had not been installed yet (since I bought it right off the delivery truck), it was super easy and took much less time than I expected. I had my young daughter with me, who was hungry, so we ventured across the street to feed her, and Luis even came and got us when my vehicle was done!!!! I cannot say enough good stuff about all the people I encountered here at AutoNation Toyota Arapahoe! It was definitely the best experience I've ever had at a dealership, and my only complaint is that I live so far away and I wish it was closer to me! And despite that, I may still make the drive there when I need to service my vehicle because they are so awesome! (even though my service agreement allows me to go to any Toyota dealership OR AutoNation dealership for maintenance). Thank you!!! to each and every one of you (particularly Luis, Taylor, and Leo) at AutoNation Toyota Arapahoe who were kind and courteous to me, and my young daughter when I had to drag her along, throughout my vehicle purchase! I would recommend these guys to anyone looking for a new Toyota, regardless of how far it might be for you in the Denver area!

Gab was great and help me get into a new SUV..

Excellent service by our associate, Aaron Wright! He made the whole process a great experience!

Horrible service that i received from Subura company i am still out of my license plate since Jan 2021. I talked to manger Bob Baker and Sale manager no body have clue about what is going i bought new car from them. Horrible service and they messed my life. My plate is about expired in two and i am out of states. Who sees this message in these no body helpful. I highly recommend not used finance guy Bob Baker to get loan.

As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.

This place is a great place to get service the management is super helpful ?

I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.

Had tremendous customer service, John Terrington was amazing! Thank you

Keegan helped me out in the service center. He truly went above & beyond helping get my Highlander repaired. I am so thankful for his kindness and excellent service. We are extremely pleased and would highly recommend.

Jez was great! Quick turn around on the service, great folks handling the phones and updates (Ledonna).

Got some new tires for my Rav4 and the team was great. Super friendly and helpful.

Made an appointment 3 weeks out still had to wait almost 2 hours for them to do a tire rotation and inspection (no oil change).

Disappointing that it took 2 1/2 hours for an "Express oil change". The people seem aloof and not very helpful. When I was done waiting 2 1/2 hours for my "express oil change", I was handed my key & told to go find my car in the lot.

Tried to buy a Tacoma. First The 90 plus trucks they claim to have online are not actually in stock. Drove down after looking at the sight to find they had 3 at the dealership, the rest were in transit. Chip shortage so its understandable just misleading. After waiting for a week I got a call back on a truck. I was told they had one I wanted coming in and we can do the deposit over the phone they wanted full msrp.. no rebate or love again chip shortage so I decided to just bite the bullet. We are paying cash we called to do the deposit but the sales person told me the dealership wanted a trade in or 2k-4k over msrp. So not only do they want you to pay full price but also get a free car out if the deal. We never even talked about a trade in. I feel lied too and will never ever do business here.

I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.

Honest, fair fast service received from AutoNation Toyota on my ‘02 Camry.

Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you

Excelente atención. Michael jones. Agradecido por su amabilidad y buenos consejos..

$30k additional dealer markup on a Landcruiser. Pure greed. Toyota should be ashamed of dealers like this.

The service I received when I took my car in for a short and simple appointment took 2 hours! I do not see the point of having to schedule an appointment and then be told there will be a 2 hours wait when quoted 45 minutes to an hour when I booked. I also didn't appreciate them turning on my radio and leaving it at full volume on a rap music station. The service agent did send me a text when my car was done, but when I went to his desk to pay, another employee had to track him down and verify whether or not an "extra add on" service had been performed. Since I have an extended warranty, I have to take it in every 5,000 miles. Wish there was another Toyota service center to use other than AutoNation Arapahoe! Highly disappointed!

I traded in a vehicle over a month ago and gave the finance department the payoff quote that was 30 minutes old and accurate. The dealer sent the wrong payoff amount and after five calls have still not corrected the problem. I have only been able to talk to a person twice and left three messages - none of which have been returned. It says a lot when the finance department is too incompetent to do the job correctly or make a simple correction after being notified of their mistake.

Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.

Was promised a rear bumper scratch to be repaired/touched up. Scheduled an appointment with a 'Brent'. Arrived on time, sat there for 90 minutes with the vehicle never being moved. Left with not so much as a 'sorry' or attempt to re-book. Horrible follow up as there was none but I'm sure someone might try to reconcile this 1 star review. Sorry, but I drove an 90 minutes form Lyons to Centennial. Will not waste my time with a re-do. thanks but NO THANKS.

Service area was great! Better than Boulder Toyota. Website sucks. Went to schedule a service appointment and it scheduled me in another state. No way to change that.

Very prompt and efficient.

No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.

Good customer service and very nice people. The service also great and get everything done perfectly.

Great service, professional, thorough and on time.

I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota

Great customer service. These guys care about there customers.

I took my 2013 Corolla in for a recall service and received excellent care. It was done when they said it would be done and the service tech even replaced a fender clip that was missing with no additional cost. Highly recommend. I have always had good service when taking my cars there for service.

I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.

Autonation Toyota provided a very thorough, comfortable and satisfying auto repair experience. They had our 4 Runner in for oil change, tire rotation, brake repair, and a recall notice and everything was well coordinated, their communication was frequent, and they delivered in the one day they said the work would take. It built my confidence in their service group.

The overall experience purchasing our used truck was positive, the one negative was only receiving one key. It will cost hundreds to get a second. The sales people were great and the truck was well prepared. The closing took too long but these things take time. The credit manager was excellent.

The experience at Autonation Toyota was great. From reception to checkout. My service writer Jason Ledbetter was very thorough and friendly. Thank you.

Bought a car here with straight cash on Saturday and was very shocked by how long it took and how confusing it was made by staff there. At first there was no car salesman to help us look, no big deal because we can use online and walk around however there were NO prices on any of the cars lol. After finally getting someone they helped us but only as much as we could help ourselves as we were basically told just to look around. We found a car in my price-range and standards we test drove it and let the salesman know that it was very dirty in the back-seat and he assured us that it would be cleaned, so we started the paperwork process. In order to buy a car with a check they have no way to verify it other then to do a credit check. That became a hassle as my credit is locked for certain reasons and didn't forsee this issue. After buying the car. We return to drive it home and notice that all the mats In the car had been taken out. We notified our salesman who said they would ship us some in the mail which we all found a little odd as that is never usually the case. Upon further inspection the car had not been detailed either and it was pretty dirty but I will do that myself. If you find a car. You like here don't expect good service. They have good deals but horrible service

Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.

Always efficient. Friendly, knowledgeable staff.

overall service was very good. work done also was excellent. Only complaint I have is that had to wait extra one hr+ over what was told to expect.

With an appointment is took 2.5 hours to do a 10 minute job and we’ll over estimated time.

Michael was great and super helpful! Made our experience night and day compared to other Toyota dealerships. Mr. Martinez got us in and out of finances and made everything straight forward. And the service department did great with the recall in our other vehicle. Would recommend Autonation!

Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.

I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.

Great service, and the waiting was not long. All in all it was great

Jason was really nice! He help me with my car service!

My service tech Tony helped resolve an issue with my truck at no charge. I was technically out of warranty by a few months, but this same issue had been occurring on other trucks. He had the repair done in a timely manner and covered the cost of the part and labor. Solid service from this dealership on this issue.

I've bought 2 cars from them. One new and one used. For my recent purchase, I took 2 test drives, 10 minutes each and picked a car. Somehow, it took 4 hours to get out of there. Their sales people are very nice, but the finance people are sneaky about trying to add service packages. I also can't get through to their service department, and they don't return phone messages. I could mention more things that were problems, but in summary, if you find a good car at a good price, as I did, then maybe it's worth it. But other than that, I would avoid them.

I'm always treated well, the car is well inspected with follow up calls, and i"m given prompt service; able to get my car scheduled at my convenience.

It’s the best for do the service and great people help to the costumers ...,!

I made an appointment online on Sunday. Spoke with a sales associate on Monday and confirmed a time to look at one car. He called 3 hours before my appointment to confirm we were still on. When I show up for my prescheduled appointment to look at one car the sales associate took 15 minutes to come find me. Then I got the car wasn't ready... it was taken to the back by the mechanic. I was then given the run around and told to wait and wait and wait because it was almost ready for an hour and 45 minutes. He said it was ready, then we couldn't find it and then he said I don't want to waste your time so come back again. I sat around for 105 minutes for an appointment for one car I had set up ahead of time. In that time I only spoke to the sales associate 5 times in person. THIS WAS JUST HORRIBLE CUSTOMER SERVICE.

My mom came here looking to purchase a Toyota and the sales associate Uzi was not very attentive. He treated her as if he didn’t need the sale and she should already know everything about the cars. She wanted someone to show her all the bells and whistles and he did not do that. He said “they are all the same!” She ended up buying something at another dealer.

The price was great and Charlie finished the paperwork quickly and I was on my way!

Made an appt at 7:30am for an oil change and tire rotation. I left at 10am and they told me to go to a Volkswagen dealership because they didn't have the right coolant. My car has also been leaking oil since my service. I have called and left 2 separate voicemails with no call back. I bought the service package when buying my car from the dealership which I obviously regret now. I have a feeling that if I had not already paid for the oil change package I would have received much better service. I will not be returning to this dealership. UPDATE: 5/4/21 - They never fixed my oil leak becuase they never called me back and then a month ago I was told I don't have a maintenance package that I am still paying for. I have left 6 voicemails and never recieved a call back to date. Theyre response to my original message was never followed thruogh on either. This place is a joke and I will never EVER do business with them again.

Came in to look at a Subaru Impreza- the first guy I worked with almost made me walk out as he was too busy with whatever he had going on. But I got with a rep named Uzi who absolutely killed it. From start to finish he walked me through the car, got me more money on my trade in, had the exterior detailed, filled the tank, and even got me down to the monthly payment I wanted. If you are looking for triple A service ask for Uzi. Carlton in finance also really helped me understand everything to a T. Very happy with my experience and purchase

I had made an appointment for my car to be serviced and a couple of repairs. I mistakenly came in a day before my appointment. Instead of being turned away, I was told it wouldn’t be a issue and to leave the car. It would be done during the day. I appreciate the customer service and the wrk being done when I made the mistake.

Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

I purchased my car from this dealership in 2015 and have never taken it anywhere else. Jez has worked with me for 2 years. I drive 26 miles to this dealership because I trust him.

This is single-handedly the worst dealership experience that I have ever had. Derek the sales manager has been giving me the run-around for 3 months now. I have not received my money back even though I have received texts, voicemails, and conversations guaranteeing my money back. I would strongly urge anyone looking to purchase a Toyota vehicle to avoid this dealership and go to one of the many other Toyota dealers in the Denver metro area.

Very professional and expert work. They treated me with respect and were very quick with phone calls and service when I arrived and picked up my vehicle

Out of all the autonations I have been to this one was the worst. I went in looking for a SUV and walked in with a very good down payment and get nowhere. When I was able to go to another autonation and walked out with a car. I dont recommend working with these people.

Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!

They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.

The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.

AutoNation was easy to deal with. Quickly got back to us on every question we had. When it was all said and done we feel AutoNation treated us right on price for our 2021 4Runner. Definitely would recommend this dealership to anyone looking to purchase a vehicle. Thanks Vassil for all your time!

I brought my 2020 truck in for some work and revived it back with my bumper being smashed and no one telling me. Trying to hide damage they caused. I understand stuff happens(I work on cars all day daily) but for NO ONE tell me they damaged my truck before releasing it to me is unacceptable!

Great job and thanks for getting the service work done in a timely matter.

I would recommend AutoNation Toyota each and every time for service. Shortly after my arrival the service technician informed me of what was needed and when the vehicle would be ready. My truck was ready much quicker than expected and the repair costs were very reasonable. They always provide stellar service and quick turnaround. I strongly recommend the service center at AutoNation Toyota for all of your vehicle maintenance needs.

Recently leased a sienna from this dealership. There were some hiccups through the paperwork, but our salesperson Luis Cano went above and beyond to make sure everything was taken care of properly. If you looking to purchase or lease a vehicle here I would highly recommend working with him.

Thanks to Steve, he made the week long wait to get my new Jeep back tolerable? He was very communicative which is appreciated! However, I still can’t believe they couldn’t get the fuse I needed (for a 2019 Jeep Compass) from another AutoNation so I didn’t have to wait for a week to get my vehicle back. Thank goodness for parents!

Bought a a car that needed work and was in the shop for 5 days. Could not test drive because of the brakes. Asked multiple times on the timing belt and was told it was fine. Would have no issues paying to get it done. However, wanted it done when it was in the shop for the five days. Got the car home and checked the timing belt had a 110k miles on it. Now I have to bring it to the shop for 1.5 days. Was also told can’t return because the time in the shop counts for the 5 day return policy. When I brought up the timing belt to the sales person responded with a thumbs up text. Solid work auto nation. Update called on 4/26/21 at 930 am and 330pm. Sent to voicemail no return call. 4/27/21 450pm sent to voicemail no return call.

Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.

Outstanding customer service. David (Service Rep) and service team took care of the truck issue and completed work as promised...Thanks

I bought a used car here, sight unseen, and it was actually in better shape than I expected when I picked it up! The car was a great value, and Denny was very upfront and helpful through the whole process. I would definitely recommend this dealership and Denny as a salesperson!

My wife lost the only key for her Toyota Highlander, She got a quote that was a little ove $1000 for 2 key fobs. After holding the car for 5 days they came up with an exuse that the car would not program the key and gave my wife a new quote over $5000 from a guy named Hunter to replace the IDcode box,certification ECU, COIL and 2 smart keys. When my wife decided that she is not going to pay for that and asked for the car to towed, Hunter and techs who worked on the car lowered all windows down and unlocked all the 4 doors knowing that we don't have any keys. I ended up paying $455 to this place for them doing nothing. They printed 2 master keys WITHOUT any authorization after telling my wife it won't start the car. The sad part is that we called a local lockmith the same night and they were able to do the job after 20 min and the cost was $290. Think twice before taking your car there.

I had purchased a Toyota from here before and had my car serviced at this dealership many times. But, recently we purchased a Toyota from a different dealership. Given that it is a Toyota dealership, I figured I would ask this dealership to take care of a warranty related item. But, No!. 3 times of repeated request, they ignored it and left it in the deep black hole. I have service receipt that states that I brought it to my attention. but NO, they did not even call me back. I could not believe it. Well, they were interested in selling more service but I did not want to proceed to do so UNLESS they took care of this item. Well, Now I am up for different vehicle, thinking of a Landcruiser, a very pricy item at that, I will not consider this dealership, period, because there are other dealerships out there. And I will file a complaint with the Toyota headquarter about this dealership. So Sad! Too Bad!

Service and technician were excellent. parts sales agent was helpful and professional as well. Thank you

I was provided a recall notice for a fault low fuel pump device and instructed to call my local Toyota dealership to schedule a time for the repair. I called and was told that Toyota was still working on a fix for the recall for my Toyota Tacoma, but I had another recall that came out in March of 2019, that I was unaware of and never received a notice for, but I could schedule a time to have that issue resolved. I asked the scheduler why the March 2019 recall was not repaired when my truck was serviced in September of 2019 and she did not know. This time, I worked with Matt in the service department and he was courteous and explained the work that was done , and he showed me the paper work on my truck which showed the March 2019 recall and that is was indeed ignored at the time of the September service, but he did not know why. I am not impressed at all with Arapahoe Toyota. I have checked the national website for recalls and only one shows up for my truck, but now I have not idea how many recalls may still be out there. I would give them a half-star out of five if that was possible.

car serviced on time!

Just bought a new car. Alex and Hugo were both very helpful and answered all my questions. If your looking for a new car, I would recommend AutoNation Toyota!

Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.

GREAT PEOPLE AND ETHICS, ALMOST-UNUSEABLE USED CAR WARRANTY PACKAGE. The people at this dealership could not be more helpful, and I very highly recommend working with them. I worked with the sales department, the finance department, and the service department, and I would happily work with any of those people again. The only downside I encountered was the AutoNation warranty package for a used vehicle. I would not recommend purchasing it. I bought a Honda from the AutoNation Toyota near Highlands Ranch and purchased the warranty package, being told that I would be able take the car to any AutoNation dealership anywhere across the U.S. for repairs. When the car needed some repairs, I learned that the provisions of the warranty package changed from what they used to be. The updated warranty package requires that one take the car to an AutoNation where mechanics are certified for that make of car. In my case, the car would need to go to AutoNation Honda in Northglenn--about 50 miles from my house. When I complained, everyone at the dealership worked together to allow me to take the Honda to AutoNation Toyota. Those mechanics made time available quickly, checked out the problem, were unable to duplicate it, and suggested that if the problem reoccurs, I might want to take the car to the Northglenn AutoNation where the mechanics are certified to work on Hondas, and may be more familiar with the issue. That totally makes sense. However, if I knew at the time I purchased the warranty package that I would need to take the car 50 miles for repairs, I would not have spent the money.

Shweta Vishnoi was probably the nicest sales person’s I’ve ever worked with. She was a big help in my out of state purchase. It was a very stressful buy. Dave the manager, on the other hand, wasn’t the easiest to work with. In fact I almost pulled out of the deal due to being super stressful. But Shweta reassured me everything was going to be ok and my car would arrive in tact as it was described online. The other I didn’t appreciate was how the shipping agent didn’t really take much car in strapping down the car or unloading it from the trailer. The straps were just strapped right through the wheels with nothing under the straps. Hopefully there isn’t any scratches on the wheels. If you’ve ever seen any show ever where a high end car in unloaded from a trailer, they inch that thing down the trailer as to not hurt anything on the car. This guy just slammed it in gear n backed it right down the trailer. Most likely scratching the underside of the car a bit. I was like a deer in the headlights, starring at how awesome the car was, that I seen it happen, but it didn’t register in my brain. All and all I was happy the car was exactly what I was told and shown from online. I most likely will not buy again site unseen from one state to the next. But, I would buy again from autonation as long as I could deal with Shweta again. She is an asset to that company. Thanks again Shweta! Your earned my business!

Pat Brown service director I had a service related issue two times when one of the parts I needed to get installed was not there when I showed up for the appointment. This was brought to the attention of Mr Brown who is the service director at the dealership. He took matters into his own hands, called me personally when the part was available, came himself to pick up the car, fixed the issue, cleaned the car, put gas in the car and delivered it to my home. I have not had such level of service from the Ferrari dealership. Kudos to Mr Brown who made it right. Amazing is all I have to say. Thank you!

My service appts at Autonation have always been excellent and professional.

My brother just spent 8k on a used vehicle the guy convinced him into buying saying over and over again how the car was okay and safe for him and my nieces and nephews and turns out the car had a lot of problems! Costumer service was awful! Kept mentioning my brothers finances as of that help the situation! Texts between my brother and the sales guy were exchanged promising help fixing his car and can’t even do that! I can not believe a dealership with such high expectations acted in such a way! Autonation DOES NOT CARE ABOUT IF YOU BUY A GOOD RUNNING CAR!!! So disappointed! Never again will I refer a friend or family to them!

Need a Car? GO SEE ZACH. I wouldn’t work with anyone else.

Bill Grubb is great!

I had a appointment for Tuesday April 20th for 9:30, for a oil change and to put on my front license plate.l After 2 hours I went out into the service area, to check on my car. It was finished they were just going to come and get me. I went for a oil change and for them to put on my front license plate. My front license plate was not done. Rather then come and tell me, I had to go into parts and have them order one for me, as they had none in stock. This was handled wrong, and now when the plate comes in, I get drive back and have them put it on. They said I don’t need a appointment, so let’s see how long it takes. I am not happy at all. Thanks Connie

Acted as though they didn't need my business when I purchased a Tacoma. Salesman was very lax and slow throughout the transaction. Would recommend a different dealer.

As always, Bill in service took amazing care of my car. I had my vehicle serviced and back in my possession in no time. I always feel good about doing business at AutoNation Toyota Arapahoe.

Brake pads were replaced with Auto Nation parts intead of Toyota parts without any approval from me last year. 100,000 mile service was performed earlier this month. No indication that the original 2013 battery might need to be replaced soon (even though there was visible battery acid on the top of the battery and connectors covered under dust). Five days later I was stuck with a dead batter in a parking lot on Easter Sunday. My next service visit was to replace my tie rods and get an alignment. No price was discussed up front. I arrived four hours later to pick up my vehicle with eight hours of labor charged as "miscellaneous maintenance repair" which I questioned. Once I questioned it, my service contact reduced the labor time to 4 hours. Needless to say, after years of coming to the dealer for service, I'm going to a third party next time. Very disappointing to say the least.

Best car buying experience I have ever had. The staff there were responsive, helpful, upfront and honest. They responded to my questions, concerns and needs to get us a great car at a great value. Usually you leave a used car buying experience feeling dirty and somehow swindled - but I left excited for the new car, pleased with the service and flexibility of the folks there, and confident we got just the car we needed. Thanks AutoNation!

Great service. They answered all our questions and offer help.

They are respectful on whatever you decide on which package you want to do for your car. Their work time is within range of an hour which is normal case for an oil change. What I did not like about the service that day was when I checked out our car, I asked if my car can be washed (since they do it for free and usually does this after an oil change since I go there for years now) the agent said their wash area/machine is broken. The moment I came out and pickup my car in parking area after service was done, I asked someone else in the parking area and luckily he agreed to wash the car for me (with a big smile on his face and very respectful). What I did not understand was the part when the first agent said and lied to me that carwash machine is broken. I'm just glad someone else took care of me as their customer. I'm still having doubts whether I still want to continue doing my oil change done in their location or not!

Great experience, honest and always do an amazing job. 2007 FJ drives like new again.

I was told when making the appointment for an oil change to expect 60 minutes. When I left the car, the service advisor said 60-90 minutes. It ended up being slightly longer for an oil change and inspection! During a previous service they could not find the problem with the rattles and vibrations in the car. Not a fan of Toyota service.

Bill was great, as always. Appreciate having a service advisor we can trust.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

When I called in (9/6/19) for my 50k (2013 Tundra) for my maintenance check up, the lady on the phone stated it was going to take only 1 hr. My wife took the truck to AutoNation Toyota Arapahoe on 9/17/19 and she was there for 2 hrs (not good). Then when they completed the maintenance check, they stated that my water pump was leaking and it was going to cost $1000.00, then had to ask them isn't this covered by extended warranty, they had to look that up, ,then stated oh I didn't know you had that, (really, really, again not good). I guess there's no customer service. What should of happen they should have looked up ahead of time and then stated to my wife that since you have an extended this will be covered under warranty (can not believe this did not happen wow). THIS NEEDS TO CHANGE...Then also stated that there's a belt that needs to be replace, can not believe that this isn't covered under extended warranty, it should be!!

I had an oil change and the next morning I noticed oil on my garage floor. I contacted Jeremy S. and he got me right back in to check out the problem. It was a cracked oil filter gasket. It was replaced and I was on my way. Thanks Jeremy S. for the great service.

Always friendly and professional. No pressure atmosphere. Going to miss my Toyota care oil changes.

Gabe & Sergei. Both were very helpful & friendly. Even the F&I had a sense of humor. They Re-Detailed the truck, filled the tank. Even inspected our trade to make sure none of our personnel, items had been left behind. Sound like a normal dealership... ? Wrong I'm older than dirt, I have purchased a fleet of cars, too. None of the others ever brought me something we forgot. Thank You A.T.A. Well done.. Patrick & Sharon Sullivan

I’ve had the good sense for a good long time to take my ‘07 4Runner to AutoNation Toyota Arapahoe for routine maintenance and when things of a more serious nature need to be addressed. My service advisor, Mr. Bill Grubb, always strives to meet my needs on each and every visit. His advice is technically sound, any work needed is verified with photos and/or a detailed description and discussion of what is recommended and, most important, he doesn’t endeavor to sell you something you don’t need. On top of this, he will, whenever feasible, work in a reasonable discount to make the bottom line on the final service invoice more palatable. You couldn’t possibly find a better service advisor than Bill and a better place to have your Toyota maintained!

Great staff at the service counter! Hunter helped me check in my car and kept me updated through the whole process! Will definitely be back for future repairs!

Quick to service your needs. No pressure into getting things you don’t need. Fast turnaround maintenance times. Flexible scheduling that can be done online. Rides to and from work/home if needed. Good, reliable place to do business with.

Great experience so far. I just bought my first car and it was a 2009 Nissan Sentra with 101000 miles on it for $5700. It drives great and it was an easy buying process.

Excellent only complaint is that my radio was changed and not put back.

Always exceptional customer service. They also don’t “cheat” you on services. I’ve gone to other places and they say X Y Z is wrong with your car and it’ll cost $$$ (and I know cars) but never at Autonation so I don’t go anywhere else except here. They offer free shuttle services if you don’t want to wait for your car (within a 10 mile radius) and make sure you understand what is needed for your car care. Highly recommend!

David, one of the salesmen, was very nice, honest and upfront about the car I was looking at buying. Both hom and the finance manager, Carlton took wonderful care and got me a bettter deal than I would have imagined. Thank you both and Im happy to be apart of the Toyota Family.

Top-notch experience with the purchase of a used car from this dealership!!! They are truly a customer-service oriented dealership from start to finish and even AFTER the purchase. Hats off to everyone involved from sales, finance, to service!!!!

As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time

I have been a service customer for 10 years at this facility. My recent experience was devastating. The service department notified me that my A/C system was showing codes for a faulty servo actuator. The full repair diagnosis was a complete rebuild of the system, at a cost of $5000. After this destressing news, I went to see if I could trade the vehicle, only to be low balled for a faulty car fax based price. I took my vehicle to a shop recommended by my son, who is a fleet manager at his company. After proper diagnosis, the expansion valve was the only part needing replacement. I do not recommend this location as they seem to want to take advantage of both elderly and women in general, thinking that they might not have any other options or sources to get correct repairs done at a reasonable cost. The total cost for repair was under $500, 10% of what this dealership wanted to extort out of me. BEWARE!

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

Worked with service advisor Travis Rodriguez. I'm personally very thorough with my maintenance history on my vehicle yet Travis took the time to go back over my multiple previous service visits at this center and review what was actually needed and what may come up in the future. I felt that he put in a truly tailored and customized service list, did not try and push services on me and was extremely fair in describing what was needed and what wasn't. I purchased my 2012 4Runner new at Autonation Arapahoe and it has been the only place to service my vehicle. Yet for the first time, Travis gave me the full trust and confidence of a tailored experience and that I wasn't being up-charged. I'm already a repeat customer, but now I would enthusiastically recommend working with Travis at Autonation Arapahoe.

I scheduled an appointment for my 2020 Supra which I purchased at Auto Nations Toyota. When I arrived on time for my appointment at 7:00 am on Monday April 12, 2021, I was informed by the service agent that there were no trained qualified service techs to work on the vehicle. I was even told, they couldn't touch the car and not even perform an oil change. A telephone call to inform me of this would have been professional and appropriate. The service agent advised me to go to Groove Toyota or Stevenson's Toyota. I definitely wont be bringing my Supra to Auto Nations for service. Why sell the vehicle if you can't service it?

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

Full disclosure. AutoNation was one of the last dealerships I contacted because the others had higher ratings. I'm glad I called them before making a decision. I had a GREAT experience. It was low pressure and high customer service. Do yourselves a favor and ask for Stefan. Then make sure he sets you up with Usman. Awesome guys!

The experience we had here was why people hate shopping for cars...I specifically asked to test-drive the Nightshade when I made an appointment to come in and was not told the dealership did not have any in stock. When we arrived, they took my insurance, drivers license, and registration information and not until we walked back to look at the vehicles were we told that there were actually no available 4-Runner Nighshades available in the metro area (just because you don't have them at your dealership doesn't mean they don't exist in the metro area...there are two available 2021 Nightshades at a competing dealership in town). Instead, the salesperson showed us a standard Limited edition and said we should just consider doing the extra detailing ourselves ("I know a guy that powder coated his wheels and it looks great"). After a quick test-drive and feeling this wasn't the right fit, we then asked to test-drive the Pro. We were told "No" they don't allow test drives of the Pro (what??) so we left. Later that day the salesperson emailed us and said we could come back and test-drive the Pro for 1 mile...seriously...is that a joke!? I purchased a new BMW X5 in 2019 and without any hesitation they allowed a reasonable test-drive prior to purchase. In fact, I've purchased 4 new cars prior to this and have never had any issue with a standard test drive request...AutoNation Toyota does not provide the level of customer service I'm accustomed to; I will not be back; and I would not recommend this dealership to others.

We had a great experience-everyone was so kind to us and our kids and they worked hard to get us approved and worked with us on financing to get the van we wanted/needed.

My wife and I had a good experience with the crew at AutoNation. They were very fair and willing to work with us on our new car as well as our trade-in.

Great overall experience!

Great 👍

Good service a d pricing.

I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.

It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.

I had the firmware on my Entune radio updated. Jason and his team were quick and thorough and I am happy with my experience.

Bill was great and worked with me on costs as I needed to have some major repairs to my 2008 Highlander. He also kept me informed every step of the way and worked around my work schedule. Bill also was able to get my vehicle in sooner than scheduled as he knew it was emergent.

Great people to work with. Only issue with dealer was that no one called when the parts came in to schedule appointment. Then the rental car had been used by a smoker and reeked. Smelled like an old motel room.

Outstanding service! Vince helped us to get new tires on our Toyota the same day, thank you!

Timely and competent service! True professionals!! Updating - still timely and competent! Accommodating as well - I called early the day of my scheduled service to see if I could come in earlier due to change in my plans that day. Bill Gribb is always so responsive - not a problem! Appreciate his suggestions regarding other service I might want to consider AND he washed my car!

We take all our routine services here.

I had brought my car to AutoNation to get oil change many times and I used to pay around $64 dollars but this time the staff who was so mean after talk to me about oils change and fluid transmission. He said $94 for oils change and $278 dollars for fluid transmission . I picked oil change and he is not happy and throwing the ticket number to my dashboard and walk away. I Never have any problems with this Toyota dealers before, this time they make me so sad. I never give a store or dealear 1 Star. I won’t be back

My service advisor was very helpful and thorough with the repair information that I needed to make an educated decision. I have used this advisor several times and have been very pleased with his performance.

I recently had to quickly buy a new car, after I unexpectedly had to give my car to my stepson. I was offered a fair amount for another car I had, and this dealership had the exact car I wanted which no other nearby place had in stock. After a week, I discovered that the car needed an adjustment to meet my medical needs (I have a hearing issue, and the sporty car I chose for the look had a sporty exhaust system that was a little too loud for my permanently injured ears). I did not realize this when I test drove the car. Uzi, my salesperson, promised to take care of me - and he did. And Tony in service was excellent. The car seems to be perfect now. This is our 3rd Toyota from this dealership; 2 new, 1 used. I don't foresee us going any place else for our vehicles.

Needed some warranty work done, not only did they get me in the same day the vehicle was ready a day earlier than expected!

My Toyota has been under recall for over 6 months, and I can't drive it because it stalls out (hence the recall). They will not do anything to fix it or help me. I had my last Toyota for ten years and it was perfect, but I do NOT trust the newer cars. Run away from here

Great experience, very straight forward, respectful and honest. While I am not a fan of the no haggle policy, the price was more than fair. We worked with a very nice gentleman named Sin Lee.

So far, we've been very satisfied with how our auto purchase has gone. Our sales person seems knowledgeable about the car we chose and made certain that it would meet our needs. We will complete our review once the final repairs have been completed and we take possession of the car!

First time buying a car. Honestly it was as painful, if not more, as I expected. I spent about 8 hours here trying to get the best deal, and I appreciate my sales guy’s (Alex Valerko) hard work. But I do feel like the first few offers for financing were totally insane, like double digit APR... I had a number in mind and wasn’t going to leave until we got close to it. Finally we worked out a deal and I felt satisfied when I left the dealership. A couple items lingered after the sale: resetting the maintenance reminder and detailing the car (there was a large stain on the back seat). Both of these things were promised to me but didn’t happen for four months. Eventually we got it taken care of.

I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!

I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.

I have gotten all my car services done here. Always wonderful customer service.

Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming

Great service department. Clean, courteous, punctual, and thorough. Thanks

I am sure I just worked with a inexperienced apple for Sales at AutoNation Toyota, however if you have purchased a new or used car from them in the past and you live in Windsor county then I would check what they charged you for Sales taxes. Windsor is in Weld County and you should only pay 2.9% for Sales tax. If they try to make you pay more (like 6.85%) or you have paid more than 2.9% you should look into it. I didn't end up getting the car I wanted because they continued to state that 6.85% was the correct rate. Auto Nation doesn't get the money, the state does and do you think they are going to give it back to you when you go to register your car. Auto Nation Toyota seems like a good dealership but I would verify your correct state tax with your County Clerk before paying the taxes.

Most employees are not wearing masks, or have their nose hanging out. Despite the sign on the door stating that masks must be worn, most employees are ignoring this policy. Customers are not being required to wear masks. The line for the parts counter was long, but there was a sign indicating that parts could also be acquired from the custom shop on the other side of the service area. I went to the custom shop but there was no one there, and there was a sign telling me to go the the parts counter that I had just come from. After waiting in line for 20 minutes, the parts counter did not have a very common and standard part. I have been doing business with the parts counter at this location for some time, but I will not give this establishment my business again.

The service department is fine. However, unless I hear from the used car sales manager soon, they have lost me as a customer forever. Our 2017 Highlander only has 52K miles, yet we have had 3 major failures. We bought the car with 42K on it, but it seems to me they should have disclosed the fact that the transmission had been replaced at only 36K. We also had a water pump fail and a catalytic converter fail while we were on a road trip in CA at approximately 52K. So far the drivetrain warranty has covered the failures, but that runs out soon. Toyotas are supposed to be very reliable.

bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.

Bought a used vehicle less than a week ago. Already having engine issues. Tried to call them and was told that I had talk to the salesman that we bought it from. Emailed him the issues and being told that we need to run oil treatment to unclog it (the engine used all the oil within 450 miles). No warning lights came on. AutoNation is unwilling to help. Pretty much telling us that it's our problem now.

I purchased a 2015 Ford Flex two weeks ago at Autonation Toyota with the promise of Autonation’s 3 month, 4,000 mile warranty. The vehicle has an issue with the climate control, so I took it to Autonation Ford a week ago to get it repaired. It has been there all week while the service writer, Jesika Galbraith (who has been excellent in her efforts), and I have been continuously hounding everyone we can at AN Warranty and AN Toyota to validate the repair under warranty. The issue appears to be that AN Toyota has not yet set up the warranty contract and AN Warranty does not even have record of me. This is unacceptable. They are the SAME company!! I am not giving up, though. I will leave the vehicle there until Autonation Warranty becomes responsive. In the meantime, I am down a vehicle and Autonation can’t yet seem to find a loaner.

Every single time I schedule an oil change I end up waiting 4 hours. Their excuse is Covid protocols not allowing enough staff. This is not an excuse after a year... schedule less appointments! At this point it's now even worth the free service

Just bought the 2021 RAV4 TRD and could be happier with the experience. Leo and Uzi were professional , easy to talk to and took extremely good care of us. Would definitely recommend.

They made the process very easy and were very helpful. They prioritized our preferences and always followed up!

I have brought my vehicle into this autonation since purchasing it new 7 years ago. I'm content with the price of the service packages. I'm content knowing that a technician who only works on Toyotas is working on my Prius C. There's a lot of value in that to me. I find all the representatives very courteous. I'm very dissatisfied with the wait time when I bring my vehicle in. I always schedule an appointment and wait hours on end for just a routine service. I waited 2 and a half hours this time and I had a normal service checkup. This has happened irregardless of whether I've brought in my car when the shop opened, the afternoon, or on a weekend. Even though I will continue to make an appointment, there does not seem to be any discernable advantage to making one. Lots of people can show up without an appointment, which delays me further. Multiple times I have sought out my representative to see if there was an update on the status of my vehicle. A handful of these, including this last time, it turned out my vehicle was ready. I'm reflecting on this anecdotally as I'm not going to review my wait times on my years of paperwork, but there is no consistency I can count on from the service department with regards to timing or communication. It's unfortunate I need to block out an indefinite amount of my day to service my vehicle. I enjoy my car, and enjoy having my car serviced at the dealership I purchased it at. Yet I will seriously consider other dealerships to purchase my next car at due to the inconsistent service delivery.

My service manager, Jeremy Sittner, met me promptly and advised me what services were needed. He kept me up to date during the time I was there. The service took 3 hours to complete, which I think was too long.

In this week I went to autonation Toyota at E Arapaho, two cars oil change in different day , both cars was filled above the mark of dipstick, while I complain about the second car they treat me unprofficnally. The mistake is clear and seen instead of correct the issue they told me it is OK!? It is not OK anything above and over the limit! And they told me they check all the points need to be checked, forget the other they don't see the wiper blade that is already torn and hanging in the windshiled. In my opinion they need to watch their service quality.

Sold me a vehicle with numerous problems. Vehicle was not ready to be sold and have to wait a while to get it into service. Not the first time this has happened!!! PLEASE FIX!!! Tried calling multiple times to talk to GM. STILL no response. NEVER THERE!!!

Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.

Great service - good people. 5 Stars all around.

Service was done in timely manner to my satisfaction. In my experience however, every other Toyota dealership I have used in the past has always done a courtesy vehicle wash. Not so here.

What really bothered me about this experience is when my car was finished the guy helping me came into the waiting area and called my entire name out like I was at a doctors office. I watched everyone before me have a person come right up to them and let them know the status of their car service. It was like the guy forgot who’s car he had so he yelled out my entire name into the quite waiting. It was embarrassing really. He gave me no summary of my car so I just looked at the paper, asked them to wash it and left.

Sales staff was good, then this happened. Bought a certified (125pt inspection, "drive with Confidence") car and on day two of ownership discovered the entire cooling system full of sludge indicating possible major engine problems (head gaskets, cracked head, cracked block). Dropped it off and Autonation concluded that their tech mistakenly dumped oil in the cooling system as the engine tested ok. Car returned to me with flushed cooling system. After finding more sludge the next day, I spent the entire day repeatedly flushing system to remove the remaining contamination. Two days later, after jumping the car twice, the battery tested bad and I had it replaced at my own cost. I was told by the AutoNation service manager that "we should have caught that, we would have replaced a battery that old." It was the original 5 year old battery but there was no compensation for the oversight. Two big misses on the 125pt inspection cost me a lot of time and money. AutoNation response to my online revew: "our General Manager would love to talk with you and rectify these issues." AutoNation GM never returned my call.

Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.

Great Service!

Had my car 3 h hours and did not fix the alignment (work that I approved) and while waiting got a text saying they would update me soon on further work that may need to be done, but that never happened. the text said to reply to the text with questions, which I did, and that was never answered. I went in to get the maintenance light reset and they brought the car around with that light still on. I would not recommend bringing your car here if you want any type of actual service or customer service. They have too many cars/appointments and either not enough staff or incompetent staff.

Fast and easy service.

Very quick and easy. No hassle.

Everything was great. It took longer than expected but I am very happy with my repairs.

Great! Jez, service advisor, has always given me great customer service! I?ve been a customer of zjez?d for my last 2 4 Runners. !

Ashton was great. Ask for him and you will be happy you did.

I always get the best service at this dealership. Jez is an amazing service advisor. Very helpful, friendly, and knows everything about my Tundra.

Ashton (Car Dealer) - he is one of the best person that I met in Toyota Dealer shop. I don't write reviews at all but this is the first time ever writing for HIM specifically. The REASON is because he truly takes care of my interest and not his. He gave me the right direction and guidance about my trade in option. Truly for my interest, TRULY. Although I did not trade in or buy a car, because of him, I will definitely comeback. Not just that but I will refer him to people that I know because he was a great dealer to provide me with my BEST INTEREST. IM HIGHLIGHTING IT AGAIN. CUSTOMER'S INTEREST. It's not easy to do that as a dealer. He really became the standard of a true care dealer. I define him as: honest, integrity, trustworthy person.

This was a routine visit to the dealership to get a synthetic oil change for my Highlander. It was pricey, but I went to the dealership because I trust the work and the guarantee that comes along with it.

I purchased a used car from auto nation and within 30 days the car wasn't running. I'm trying to see if they will take this vehicle back and give me my money due to the fact that it's not running I'm having a hard time I wouldn't suggest anyone do business with them

professional service easy scheduling nice waiting room

Buying a vehicle at Autonation Toyota was a very pleasant experience. Ashton reached out to us on line when we were inquiring about specific models. We arrived at the lot & Ashton was there to greet us. He showed us his inventory on the Highlander Platinum & we picked the one to test drive that we ultimately purchased. All in all a nice experience!

Ashton and Greg were very helpful. Great service!

Ran over an ice ridge and had to replace the guard for the fuel lines that are on the underside of the body under the driver's side. Bill communicated the cost and timing and kept us informed as the parts needed were not readily available for the 2000 Camry.

speed, reliable, easy to make appt. , excellent service reps!

Friendly, thorough, Convenient

Overall, I was very disappointed in my experience at Toyota AutoNation Arapahoe. From the first encounter with the receptionist who did not even acknowledge we were standing there, to having an appointment with someone who was not working that day, to the extremely pushy financial manager, it was as terrible experience. I did find the car that I wanted and it is great, but my overall experience was bad and I will not be returning to this dealership. My sales person was extremely unprofessional and not willing to show me other cars or talk me through the financial process, he wanted a sale and to do the least amount of work possible. He also was unwilling to even attempt to get me a lower APR and said told me that was just the way it was. Then, the financial manager was extremely pushy and not willing to take 'no' for an answer on buying an extended warranty. Honestly, I felt bullied into saying yes and agreeing to something that was not explained well at all. I have since called back and talked to a different financial person and she was willing to help me cancel the policy and I do appreciate that. When I was getting ready to leave the dealership with my car, again my salesman, did not want to do anything extra to help. After waiting for 2 hours, my used car had been "cleaned" but was missing floor mats and he was going to send my away without floor mats until I requested the ones that came in the listing. On top of that, I do not think the interior of the car was cleaned and honestly it was super dirty. Overall, this was a very bad experience and I will not recommend this dealership or return to purchase another car.

Everything was great! Second time buying a vehicle from Autonation.

Thank you for the repair to my 2003 Toyota 4 Runner. Your excellent service has kept it running well all these years.

Brought my car for recall. Job was done very quickly. The dealership offered a shuttle back home, while the car was being repaired. Very satisfied.

I bought my car from this dealership before it was sold to Larry H. Miller. I moved and can?t find my warranty information. They confirmed my radiator was cracked though no one can get me my warranty info to get it covered. They sent me down the street to Auto Nation Jeep and they haven?t helped me either. Now it?s been over two weeks. I?m beyond frustrated with the customer service. Only Dave took time to try to figure this out. Though still no luck. My service rep was fantastic, yet he couldn?t help find the warranty either.

Deception in price advertising. Actual sticker in vehicle hid additional costs. At purchase tried to add additional costs for items not revealed. Most unpleasant buying experience every encountered.

Great experience overall. John was our sales rep and he was great to work with. Buying a car can be a pretty annoying experiences, as everyone knows. John made it so much more bearable.

The work done was explained and completed in a timely manner

Great selection and service. Great bunch of guys.

Good service, good customer service But the prices are higher than before

Prompt service and response from Stefan! He answered all our questions and walked us through a very smooth process. No negotiating, but was still the best price I could find! Would recommend.

David always takes care of our vehicle and makes sure we are good to go every time we bring our vehicle in...

Great customer service.. Fast and easy to trade in my old truck... No haggling., Great sales team.. Very comfortable atmosphere..

bought a car that turned out to be a lemon had bought a warranty car didn't get fixed i haven't even had it for two years went back to trade it in and got the runaround yet again and the manager got very loud with me kept taking off his mask

Josh is such an awesome guy to work with! He reassured me that my vehicle is in good hands and they get the job done in a professional and timely manner. Amanda M

Once I took possession I noticed the car had not even been detailed, and a t a minimum vacuumed. No that I own it I notice a few details that should have been corrected since this was a Pre Owned Certified.

Easy system to schedule service appointments. Email confirmation is automatic and comforting. The service team are friendly and competent. I have worked with Pat, Jez, Jason and Jeremy. Work is completed on time and I get text updates on status/diagnosis/time/cost. 🌟🌟🌟🌟🌟

Great services in all aspects

Wonderful customer service, Ashton was very knowledgeable and courteous.

Toyota made my 15,000 mike checkup easy and painless. Scheduling was quick and availability was good. Drop off in the evening was convenient and the car was ready by 9 am the next day. The only service I would appreciate being added to a regular maintenance check is if they ran the car through the washer as a "nice to have." Would be great to get back a shiny, washed car.

🌟🌟🌟🌟🌟 New in town- had 10k mile oil change on my 4Runner. Great experience, knowledge, low wait times! 5 star for sure! Thanks to my service manager William! 😇

Customer Service and work was great! I trust them.

Jez was great, brought my girlfriends car in for a quick oil change and rotation it was quick and easy and he really listens to the customers needs. Would recommend to anyone in the area in need of service on their Toyota.

I bought a 2020 Camry Hybrid last January from AutoNation Toyota Arapahoe and had no problems with the purchase. They got me the car I wanted with the options I wanted. Five stars on the purchase experience. But I have to give them 1 star on their customer "service". My car now has just over 11K miles on it and it was completely dead in my driveway. I called the dealership to determine how this should be handled. Every day for five days I called the dealership. Sometimes twice per day. I spoke to a real person 2 times who told me the person I needed to talk to was with another customer but they would call me right back. All other calls were handled by their automated system which allowed me to leave messages with assurances that I would be called back "within 24 hours". I finally called another Toyota dealer and within 18 hours my car had been towed to their facility, the bad battery pack replaced, and was back at my house. It has now been two weeks since the original call and AutoNation Toyota Arapohe has never contacted me. Too bad, the Customer "Disservice" department at AutoNation Arapahoe cost them a customer.

Bryce was very good . He also helped me a few weeks ago when I had my car serviced. Thanks Jane

Took my car in for maintenance and JEREMY helped me. Jeremy was friendly and helpful and a pleasure to do business with.

Jeremy Sittner was my Service Advisor, He was Professional and Caring and reminded me why my Toyota is always serviced at AutoNation. They are simply the best dealership to work with time and time again. Thanks Jeremy!

Loved working with Bill and Natalia. They were very professional and quick. Best experience we’ve had.

The staff was friendly and worked hard to meet our needs.

The people were nice and the finance group was top notch, but in the end it?s the same old car buying experience. Back and forth between the manager and the sales person while I sit there and waste time. By comparison, the Tesla model is an example of what every dealer can (and should) be. I love Toyota, but as soon as Tesla makes a good truck I?m afraid I?ll only own Tesla?s. I wouldn?t recommend this dealership to a friend only because I wouldn?t recommend any old, outdated process to anyone.

Excellent service, super friendly, reliable.

Bill Grubb is the best. He has arranged service and parts for my Toyota's since he started.

I had an appointment at 10 AM and told them I was going to wait. They didn't start working on the car until 12PM. Nobody came to talk to me while I was waiting. Why schedule an appointment if it takes two hours before they even start on the vehicle? At east they could have came and told me it was gong to take longer than expected. Perhaps they don't care because this was a free Toyota service. I have had this same issue before with another Toyota vehicle. It seems like once you check in there is no contact with you until the vehicle is done. Last time it was an hour before the vehicle was taken in for service. This will be the last time I go to this dealership.

AutoNation went above and beyond for me, and I would highly recommend them to ANYONE looking to buy a vehicle.

AutoNation went above and beyond, and I would recommend them to ANYONE looking to purchase a vehicle.

Cristo was a patient and knowledgeable Salesman who worked with my budget. The Financer (apologies, I don't recall his name) was equally wonderful. I highly recommend AutoNation Toyota.

Excellent customer service from Brian. Obtained new Vehicle quicker than promised, and extremely fairly priced. Additionally time in dealership to purchase the vehicle was less than 11/2 hours.

The staff at AutoNation Toyota Arapahoe is always helpful. Most recently, Bill, my Service Advisor, continued to keep me informed of the status of my Camry during a very cold and busy day and took care of my problem quickly. Many thanks.

outstanding service definitely recommended

We bought our Car there because our daughter did. We are both very happy and your people take good care of us. Thanks

Came in with knock in my engine been getting worse but they stated it is supposed to do that. Then said to bring it back if gets worse, I?m just feeling uneasy with it.. my truck was under warranty when it started making noise and still is, just makes me feel strange. The advisor was awesome to work with and I would again, I?m just not sure my truck should make this knocking in the engine they say is ok.. so just not feeling good about the dieg...

The Intake person was very friendly when obtaining my information, He retrieved my paperwork along with my appt sheet I brought in, Told me the timeline since it was in the afternoon that it would take approximately 1 -1/2 hour, All was done in a timely manner since the later you go more delays may occur due to unforeseen issues that may arise when working on other vehicles which may set timelines back, They did a great job,

Didn’t go over what they did to my car. Didn’t offer a car wash but did to another gentleman but not me. Didn’t go over charges with me before performing extra services. Had known the price I would have declined. Didn’t even check my windshield wipers. One was torn but they didn’t notice because despite the fact not many customers were there that day the goal clearly was to rush me in and out. I will go to a closer dealership next time with better customer services

Sam Degrego does outstanding work!! Thanks for taking care of us once again

Excellent texts status on repairs!

The staff and technicians are very professional, knowledgeable and courteous. Stephen Klinger patiently listened to my concerns regarding the vehicle even when I tended to ramble on and fully explained the various maintenance services.

I was very disappointed in the transparency on the final charged price of my service. I was given an estimate of ~$770 for 90K service on my Highlander and when I arrived to pickup my car bill was $954.64. I had not recognized the discrepancy until after the Service person David Bantock ran my credit card and he looked puzzled and verified the original estimate. He rushed to give me a $100 credit without any justification or revised invoice for why that exact $100 was the correct credit. Tax and shop charge and hazardous waste removal only totaled roughly $89. This type of quick credit without exact justification in the service charge makes me not want to trust this dealerships service department

Bill is always so responsive. He helps us every time our Sienna comes in, and he makes it an easy process. Thanks Bill!

Sales and customer service have declined over previous years.

We took our 2003 Toyota Sequoia in for service because we heard a noise coming from the front passenger side of the car. We have 242,000 miles on the car with the original shocks. The dealer diagnosed our problem and replaced the shocks for us. We?re very happy with the work Auto Nation Toyota did on our vehicle.

Autonation was incredibly accommodating in my search for a new truck. I was too picky for anything on the lot so Neil Fitzmaurice set up an allocation on a truck with my exact specs from the manufacturer. Delivered significantly faster than the quoted time too!! I was speaking with a number of dealerships for months trying to secure this vehicle and Neil was BY FAR the most resposive, knowledgeable, and helpful associate of the lot. He put in the extra effort for a long time while I wasnt ready to buy just yet and absolutely earned my business. I had a lot of interactions with other sales staff at area Toyota dealers and no one holds a candle to Neil and Autonation Toyota Arapahoe!

Great service as always! Easy appointment set up and convenient!

Took way too long over 2 hours to do an oil change and tire rotation

Professional and courteous service, very pleasant atmosphere.

Got a 2021 RAV4 xle from Sin .. been looking for Months since my jeep lease was up .. my Friend had bought a 2017 back In April from autonation this place is great . They don’t pressure u and basically hand u the keys to test drive and when u come back they are like what do u think ! They don’t pressure u to buy it. They work with you! Also Carl in finance is amazing as well! I had tons of issues with my Jeep and was nervous spending a lot of money on another lease but new I wanted to try Toyota so far I’m pleased! I’ve been to many dealerships shopping and I was impressed from this place .. well run . Clean and friendly keep it up

Employee are professional and friendly. Best value and quality service. 🏅🏅🏅🏅🏅

I needed a trailer break control installed, the Toyota part had been back ordered when I originally called in October 2020. I called again in January and was told no problem. I assumed I was getting a genuine part, however what was installed is a control I could have bought at an auto parts store and installed myself. My brand new car was at the dealership for 4 plus hours for a 30 minute job. When I picked it up it smelled of oil grease and gasoline. I had to wipe nasty dirty finger prints off my steering wheel and dash. And now the new car smell is of a greasy garage. I was also charged for hazardous waste disposal...when not a thing was disposed of. Very disappointed in this first experience,

Every time I come to AutoNation Toyota they are very helpful and quick!

consistent and transparent. reliable, just like the brand they service

Honesty and transparency. Adequately staffed with positive energy.

The service representative very friendly and helpful. I was seen right away and my car was done n no time.

The whole experience was great! Everything went very smooth and our salesperson was knowledgeable and listened to what I wanted.

Everyone was very professional, facilities are very nice.

Everything was great. I would suggest having the service team take the paper floor mat and part hanger on the rear view mirror out before turning the car over to the customer.

they false advertise their contracts. especially if you go to purchase extended warranty and maint agreement they tell you one thing but in reality something else happens. they promised me free oil change and rotation for 3 years at signing but every other oil change they wanted to charge me for rotation. God knows what kind of excuses they come up with God forbid if I actually have to use the extended bumper to bumper warranty. question them to death at signing.

Stinks!!!!!!!!!!!!!!!!!!!!!

Buying a new car can be a challenge, but these folks made it a comfortable and satisfying experience.

I go I’ll just wait to hear back if I took it in for an oil change… Took three hours. Ridiculous. I brought my forerunner in spotless pristine condition just washed and waxed… There were greasy handprints all over it

People at the dealer did pretty good when I took my truck for a recall service, thanks for taking care of the truck.

Bill was very courteous and helpful

Took care of my 2019 Toyota Tundra for it?s 15k mile maintenance, and they were super efficient, and friendly. They even ran it through the car wash!! Awesome!!

From the time we called to book the appointment to picking up my car we felt everyone went above and beyond to be professional, courteous and to keep us updated.

We worked with Neil and Jesse at Autonation and it was an easy process to get us our new Sienna. Great to work with!

Chairs in your waiting area are extremely uncomfortable

Disappointed I had to pay a fee fir a rental car when my car was there on a service call repair. After repairs, the car wasn?t even washed. I will now go to another Toyota dealership.

I dealt with Stefan Markovic for Sales and Canin Ritz for Finance, both were friendly and knowledgeable about their parts of their process and the options available. It went about as smooth and relaxing as you would hope for with a new vehicle purchase. I look forward to working with Arapahoe AutoNation Toyota for years to come.

Ashton was great. He tried to help me get exactly what I wanted

I went in last week to purchase a new vehicle. I had already made an appointment online. My salesperson was Ashton. We was very professional. He helped me find the exact car I wanted. He made the process very easy and enjoyable. He even picked me up from an appointment to take me to the dealership when my new car was ready. I would highly recommend Autonation and Ashton

Outstanding customer service, clean, pleasant environment, helpful, and sincerely committed to providing me, the customer, with a dynamic shopping experience. Every stage of the process is comfortable, ensuring that I the customer is knowledgeable able about the purchase, vehicle operation, use of the electronics, technology of the vehicle, and the service department is top-notch!!! I can sincerely attest. This is my 3rd leased video from AutoNation Toyota. I am a loyal customer.

Bill Grubb is the best service manager.

I just have a hard time understanding the cost for the service performed

Normal 60K Maintenance performed. Appreciated performing only those truly needed or that were not performed elsewhere (e.g., tire rotation and balance performed at Non-Toyota tire dealer). Service appeared to take longer than the estimate indicated. Intermittent failing car battery was replaced. A 60 month battery was selected by owner although service documentation described the one actually installed as being a 40 month battery. Service Advisor did not call attention to this detail and it was noted by the car owner only after driving the vehicle home.

I waited with a 10 am appointment time for 15 minutes, with service people ignoring my presence. There were not other cars waiting. I finally got out of my car and approached the nearest service person. It was Bryce. He took excellent care of my vehicle.

I've been going to Arapahoe Toyota for over 12 years. The service department technicians are all very nice and accommodating, but i've noticed that the quality of the workmanship has gone WAY down in the past 5 years. The other thing is that simple oil changes have been taking them 2-3 hours, even when i have an appointment. i thought service was the moneymaker for auto dealerships these days, but they dont act like it. I've started taking my Tundra to other places now for some of the service. its just so much faster and quicker to schedule than at AutoNation Toyota.

The maintenance was done on time and the advisor was professional and efficient.

Stefan Markovic was exceptional with which to deal. He was patient, kind and extremely knowledgeable about the vehicle. I would recommend him highly to my friends and family. Bill Gallagher was also a major asset with my purchase. No games and very reasonable offer that took no time. The whole purchase process was effortless and I felt it was done in an honest fashion. Very unusual at a auto dealership. I am a very satisfied customer and I am enjoying my new vehicle as well. Thank these two men for their due diligence.

I was very happy with the service I got from Josh and Elliot White. They were concerned about my problems and my lack of transportation to and from the facility

Serviceman Bill Grubb was great. Easy to work with, communicated the repairs needed clearly and even showed me the issue so I could better understand the repair cost.

All thumbs up. Done when promised. All COVID safe.

These guys did a great job. Found my break problem and fixed it without a big hassle and didn?t push for any repairs I didn?t need. Super easy to work with. Jason was great.

Great customer service. Appreciate the quick attention upon arrival. Cost of oil change on the high side. Will consider having this done elsewhere next time.

Great service as always and I was able to use a discount coupon from their website.

Everyone was very nice and they did the work and finished on the time they said it would take.

Did a great job very professional I would do it all over again

Awesome service as always. David Bancock an Chris Leadbetter provided outstanding support. Would not take my car anywhere else for service.

I recently turned in my tundra for a recall issue in the service tech politely reminded me that I was ready for a 20 K Toyota care service also. I find it refreshing this dealership demonstrates their professionalism Every time I come into this facility. This is also one of the main reasons my entire family uses this dealership for the servicing of their Toyota vehicles over the past 20 years. Thanks for looking out for us and we look forward to the next 20 years!

Bought my new 2021 4Runner through internet sales agent. I currently own a 4Runner so test drive wasn't necessary, which allowed me to research color/options and negotiate a fair price and have the car delivered. In these COVID times, it worked really well and sales / finance support was excellent.

The service experience is always top notch at Auto Nation Toyota. Bill Grubb is the best service writer. I always know Bill?s recommendations are in my best interest. He always communicates with me to keep me updated on the progress of my repairs and when my car will be finished.

I had made an appointment for my 10K mileage maintenance, which is basically an oil change and tire rotation. I waited almost 2.5 hours for this service. The waiting room was crowed (not ideal during a pandemic). They obviously must have over booked appointments. In addition, the service man talked me into buying a jug of windshield cleaner. I paid for the windshield cleaner but was never received it. I was very displeased about my experience. I also find the employees at auto nation to be smug. Many were were not wearing a proper mask. Just a yuck feeling overall.

Went in to purchase my 2017 ford edge titanium in full. Vlad was absolutely wonderful to work with, he had us in and out within a few days and during Christmas week. We did not wait more than 30 min for paperwork, overall had a wonderful experience. definatley recommend!

Gabe Ricketts was great! he worked with us for over a month into finding us the right highlander for our growing family! I would recommend going here for your next vehicle and seeing Gabe!

Nice and fast. Trade-in plus purchase in and out within 3 hours.

I brought in my granddaughter's 2007 Highlander V6 that I'd given her a year and a half ago for a 10,000 mile service with 21-point inspection and now feel confident that it's in excellent condition for her to be driving during these winter months on her way to work. Since it needed front and rear brakes in addition to the lesser maintenance items and I'd elected to wait for it (I live more than 10 miles away), I was at the dealership for several hours. Their facility is really well managed and clean, COVID guidelines are adhered to, and while wearing my mask (at age 85) I felt as safe as it's possible to feel these days.

While at the dealership getting a nail repaired in a tire, our service advisor informed us that we likely need new tires soon. Considering the current tires we have (purchased two years ago with a 5-year, 60K mile warranty) only had ~18K miles on them, we were very surprised. However, we were even more surprised when the advisor then told us that the wear on our tires would *not be covered* under warranty because the wear was likely due to alignment issues. Never once has an alignment been suggested on our vehicle, nor has this "exception" to the tire warranty ever been mentioned. Now *WE* get to go contact Bridgestone and submit a tire warranty claim on our own - sounds like a nightmare. This sure is a GREAT customer experience, thank you AutoNation Toyota for this great experience, along with selling us a false tire warranty.

Excellent price and customer service. Love the car.

After purchasing a Tacoma in Kennesaw GA, the vehicle went to limp mode near Greenwood Village Colorado, where we were still at a 9 hour drive from home. This inconvenience caused my boyfriend and I to have an unplanned stay Colorado for a few days, Luckily we where near this place, Bill in the service center treated us very kindly from the start, he was savvy, understanding and truly went the extra mile for us, ordering parts immediately, putting a rush order into fixing our vehicle since we where just driving by. They performed a job well done, and thankfully we made it home safely.

Great experience. Excellent communication with the Service Writer.

My girlfriend and I were driving my 2017 Tacoma that I had just purchased in Georgia. On New Year?s Eve night my truck went into limp mode and had a check engine light come on two miles away from the hotel we were staying at in Denver. A tow, a couple nights and a talk with the Georgia dealership later and I took my truck to Autonation Toyota Arapaho. From the beginning, Bill in the service department were great. We were in a pinch to say the least and he took good care of us - he explained what he and his technicians saw as the problems, offered suggestions and was very understanding. His communication was great and we left feeling like we were taken care of.

I traded in my Jeep back in September for a Honda Fit. Marilee was my sales rep and she was both helpful and communicative. A week after I brought my new car home, I had snow tires put on and it was discovered the battery was testing abnormally low. Since I live in Colorado Springs, Marilee helped coordinate to get me a check to cover the cost of replacement in Colorado Springs rather than me having to drive back to Denver. I appreciate all her efforts and the care of the Auto Nation team.

Sales person has poor customer service. Agreed to prices through text but once we got to the dealer she changed the terms. We've bought a few cars through the same dealer and customer service has changed a since.b

Chris Ledbetter and Travis Rodriguez are the best! They always take the time to make a customer feel special. The quality of service is the main reason for purchasing our Toyota's from AutoNation.

Buying a used car is not always a fun experience. At Autonation Toyota they aim to make it as pleasurable as possible. The facility is spotless and welcoming. I had an appointment and my salesman was right there ready for me. All of my questions were answered. I drove away in my ?new-to-me? Nissan Rogue!

I have been a customer for over 20 years. I have purchased 9 new cars from Auto Nation. I took my car in for service a few months ago and was told I would need brakes on my next 5000 mile oil change. I took my car in at that next 5000 mile oil change and was told my brakes were good but I had an oil leak. Since I have noticed that I do not have any oil spots in my garage or driveway I asked where the leak was. The service tech named Rodriguez stated they did not know where the oil leak was and said they would need to take my car to their main shop to determine this. I asked if all my fluid levels were ok such as oil, power steering and brake fluid. He stated yes. Then I asked then how could I have an oil leak? No answer. I had my vehicle checked by an independent mechanic. Guess what no oil leak. Then they put my return mileage for my next oil change as 103,000 miles when in fact it should have been 88900. The finial thing was that Rodriguez said my vehicle would be ready in about 1-1/2 hours. Two hours into it and watching several people who had arrived after me being told their vehicles were ready I decided to check. I observed my vehicle parked in the parking lot. I tracked down Rodriguez and found him eating cookies in an office behind his service tech booth. I confronted him about my car and he state oh you are next up. That was a lie because he came into the waiting room and got a woman he was helping about a half hour after I came in and told her her vehicle was done. She only had a service job. This could be confirmed by Bill Grub. I always thought that this dealership was honest and provided great service. After this experience I have to wonder about their integrity and honesty. Very disappointed.

Requested new windshield wipers in addition to my 30000 mile maintenance. Spent over $800 on fluids and labor. It was a snowy day so when I left the service bay I turned on the windshield wipers. They obviously weren't tested/adjusted after they were installed. I could barely see out of the windshield. Small things like testing and adjusting are very important to customers. I hate to give a bad review but I was trying to solve a problem not create a bigger one.

They choose the type of oil without asking, obviously the most expensive one. Won’t be back.

You have LOST a customer definitely. I'm not going back there again. For a fog light replacement I got the estimate for $180. I was told that it will take 1hour labor part (the bulb). You must me kidding ? Takes one hour to change a fog light? And when a bulb itself cost around $20 only. Also my 2014 Corolla"s oil change was done that day. They charged me almost $100. For a full synthetic oil change, $100 is way too much. I did it so many time on this vehicle and my other car from this dealership and never paid that price. I will never ever go back to this place, PERIOD. Total rip off! Travis, the service rep was nice and friendly.

No pressure sales, a bit long on the paperwork process.

This was one of the easiest and friendliest dealerships I have ever visited. I can?t say enough good things.

Excellent customer service with prompt oil change

Jez DiPaolo, our service underwriter and the technician/mechanic assigned to our 2020 Toyota Highlander's recent repairs, did a great job assessing the repair work needed and completing it ahead of schedule.

Such a lovely experience, Jessy was so patient with me, he never rushed me while looking at different cars. Very informative with info on different cars. He helped me find my forever car, love it. Thank you.

As always, great service, and the best people. We have bought our last 3 vehicles from AutoNation Toyota on Arapahoe Road, and could not be more pleased.

The service is always great at this location. However, the wait times for a simple oil change are ridiculous. I had a 9am appointment and still waited a couple hours for the job to be completed. I have never got an oil change at this location in less than 2 hours

Great service. Hunter was really nice, patient, and efficient.

oil change and great personal and great clean dealer ship!!!!!!!!!!!!!!!!!!!

Pleasure to deal with. The process went smoothly and rapidly based on previous car buying experiences

Easy to make an appointment. Service carried out in a timely fashion.

Quick and easy!

This is a great place to go to have your car serviced. Jezeriah is the most caring service technician there! You can trust him to be honest with repairs that need to be done.

Excellent customer service from scheduling appointment to ?19 Tacoma TRD OR serviced. Very satisfied.

Love this place so attentive, and not pushy! I come here every time to get my Toyota serviced.

Excellent work and clean place to wait.

everything, great customer service

Brought my Highlander in for regular service. Service manager was very helpful. Since I bought tires from Autonation, rotation was no charge. No one ever told me that in 5 yrs so appreciated that info a lot. Service was quick and thorough.

Sami is AMAZING! I have bought 4 cars from her, and she takes care of me every time. I now have a 2021 AWD Camry, and I LOVE IT! Thanks so much, Sami!!!!!

Always get the job done right and on time. I?ve taken four cars there to have serviced over the years and haven?t had a problem.

Everything went well. I got in immediately. They said 90 minutes and they were done on time. They are good about telling you what they did and suggesting what else may be needing attention. The facility was clean and plenty of space for myself and others to wait.

Alex at Autonation internet sales was amazing and very knowable and nice and was very attentive to my questions and made the sale smooth and fast. Finance dept was also awesome made sure I got the right payment in my budget.

Quick turnaround for an emergency repair done at very good price

Visiting from out of state & needed maintenance performed on my vehicle. Got their name from daughter & partner as they had just, days earlier, purchased a car there. I went on Maps to their site & got appt scheduled thru their Messaging option. Drove into service bay at my 6:15pm appt time on Dec 1st, only to find that no services are scheduled and/or performed at that time of night. Greeted by Joshua with that info, for which he was apologetic, but mystified, we both just sat there looking at each other, & it became very evident that Joshua was not going to just let me drive off, ticked as h*ll. Joshua is smart & a professional so he brought in Jezariah, who was also mystified, but also a professional & common sense kind of guy. We quickly agreed that I would call family for a ride home (a mere 6 mins away), leaving my vehicle to be worked into the next day's service schedule. Next day, 30,000 mile maintenance done & 4 very much needed new tires mounted, & vehicle is ready by 3pm. Oh, and yeah, Jezariah had found a Michelin tires rebate for me to use. Gotta love it! Merry Christmas, guys! Thanks a Ton!

The one total group was very good. The shuttle Driver was great!

Hunter did a great job. It was painless and safe. I was very pleased.

Bottom Line: David Conti is the gold standard by which all other sales personnel should strive to achieve! I realize even though I feel very good about the deal I negotiated with David, the dealership still made a huge profit. However, because of David's professionalism, integrity, motivated attitude (without being pushy/obnoxious), and willingness to work with me, I'm confident in stating this was by far the most positive car buying experience I ever had. I was up front with David in letting him know I was in negotiations with him and another Toyota dealership. David not only went above and beyond when it came to matching the vehicle package options but he also beat the price offered by the other dealership. Finally, when I asked David about hidden costs he was very transparent. I purchased a RAV4 from this other dealership back in August and I was very disappointed how they came up with multiple hidden costs even after we agreed upon a purchase price. One of these hidden costs included some BS charge for dealership windshield camera re-calibration This is a BS charge because companies like Safelite Autoglass have trained/certified technicians who can re-calibrate windshield cameras. To David's credit none of these hidden charges popped up. The price we negotiated was the price I paid and we did this all via telephone, email, and text conversations. On the day I picked up the vehicle, I was literally in and out of the dealership in less than 45 minutes and this included signing all paperwork. Because of the OUTSTANDING service provided by David, I will definitely consider and highly recommend others to consider AutoNation Toyota Arapahoe when looking for a Toyota.

Highly efficient team, and they are always done in the time frame they say!

Great service and friendly staff! Very convenient!

Basic oil change. Fast and friendly. A ++

Courteous service advisor at Auto Nation Toyota, Centennial Colorado. Job completed in less than estimated time. I appreciated that they sanitized the vehicle after completion.

Josh and Team took great care of me! I called because of a dead battery and they got me in right away.

purchased a used car for my daughter. we were pressed to go with a more expensive car as it was "safer", as it was an all wheel drive car, so thats what we bought. I was told it was a 1 owner 0 accident car, turned out to be a 2 owner 2 accident car, and the all wheel drive doesn't work. We just learned the all wheel drive issue now that we've had our first snow, and all I can get out of this dealer is "its a used car." They take no responsibility or have any remorse over selling a 2wd car for the price of a 4wd car, to a 17 year old kid. I wouldn't just stay away from this dealer...I would RUN away.

Other bad experience. Took my truck in because my sunroof was not closing properly. (Sun roof was closed when I dropped off). (Snow was in forecast) I was told I had a extended warranty on my truck and everything was covered. When I return to pick up truck I noticed (sunroof opened). They said they could not fix it. And Charged me $90, And nothing was repaired also the roof lining in interior of truck was just hanging down! I ask the tech kid" So I'm supposed to just drive around with a open roof in a snow storm and damage the inside of my truck" the kid says I sure hope not"Every time I take my truck in for service I regret ever purchasing my truck at this place. There is so many bad experience I could talk about but I'll leave it to the latest. PS: took to a independent Mechanic. It took them 15 minutes to understand what the problem was and was able to close my sunroof before the snow storm. This place has really really gone downhill. So said during the week of Thanksgiving all they wanted to do was take.

Great job on my car, knowledgeable staff answered all my questions without trying to upsell me, car was done quickly and ready at the time they said it would be.

These guys are great, especially Brian! As a young female, you can sometimes be pushed around, wasn’t the case here. Brian listened to and understood my needs, wants and price point for a car. He was super understanding, wasn’t pushy and let me explore the lot solo before diving in and helping me. The general manager Greg was fantastic and understanding too! Even their finance staff is spectacular. He walked me through each warranty, was honest, and let me make the best choice for myself rather than shoving things onto me. Guys, if you’re looking for a new car/Toyota go here and ask for Brian!

Cannot begin to put into words how great the staff is here. AutoNation Toyota went above and beyond to get me into the car of my dreams. Ed, Chip, and Roberto were phenomenal to work with. Will recommend to anyone who will listen

Pat Brown's management of the service department is outstanding. The service performed on my vehicle was thorough and competent.

Excellent service department! Friendly, professional, and efficient.

They are very efficient and do a thorough check of the car. I needed an oil change and check up

My tech was very helpful and interrupted his lunch to get me out the door after the service.

Great service by knowledgeable people. I have done business there for about 20 years

I have never had any problems with Auto Nation like I did with Stevinson West who I definitely would never recommend for repairs to anybody because they broke my car and then lied about it. Bill Grubb and his team are very professional and always up front with me on any repairs. Bill always tells me the truth and goes out of his way to make it easy. They are the best in their business.

Got a great truck and a great deal on a lease! Also we were taken care of very well.

Aaron Wright was prompt and helpful every step of the way! The team at AutoNation took a painstaking process and made it seamless. Would recommend them to everyone!!

To answer the phone instead putting someone on hold for 48 minutes. A little ridiculous Almost made it from Colorado Springs to the dealership in that time

Highly recommended for the quality of their employees, customer service and awesome prices.🥇🥇🥇 Kudos to the Romanian team that surprised me greatly, they exceeded my expectations 🏆🤙 Now, I can go places happily! Thank you TOYOTA ❤️❤️❤️

Customer service is their priority!!! I trust them with my vehicle 💯. Honest and kind! You won’t find a better place to buy or service your Toyota! I did both! ♥️♥️♥️♥️ what are you waiting for? Call them!!! Learn what customer service is! They are the BEST!!! 👍♥️

Showed up for an oil change at 30k after waiting 3 weeks before they could get me in. They told me they didn’t have my service contract. Triple checked. Luckily I had my paper work in my glove box as they weren’t going to give me the service that I paid for which they basically bullied me into. I’d be careful paying for service contracts from these people. Makes me wonder about the clear coat bra I purchased as well. Last time I came in for service, I tried to drop a car for an oil change then come back with another one intending to swap it out for the night so they could do 4 hours worth of recall work. They confused the care up and then didn’t have the work done when I got back the 2nd day and had to put me in a rental car for 2 days. Maybe I should have bought that Subaru Ascent instead...

Great Staff really wanted to connect and help. Really personable. Dave Maestas (GM) reached out personally to fix an issue and it meant a lot. Shweta (sales) who sold me the truck really stayed connected the whole time and meant everything. Thank you!

Before dropping my grandpa's car off for new tires and an oil change, we asked about checking the alignment. In a voicemail they left when the car was ready, they said alignment was fine, but in the paperwork we got back, they marked 'declined alignment'. This could possibly effect our warranty. We also asked about checking the brakes and since we last had them checked at this same location, they've magically increased. This makes no sense. Since then, we've attempted to call and ask about this at least 5 times across a week. Not one employee has called back. Horrible customer service.

Did the 20,000 mile service and the fuel pump recall replacement together. That's for doing both together saving me a another trip.

Service was thorough and prompt. Waiting area was full, but comfortable and properly spaced for safety.

Willian Grubb provided the very best excellent service as always

Was having an issue with the lift gate actuators on my 2013 RAV4 purchased at this Autonation dealership. Took the car in for a diagnoisis of the problem. The service rep said it was the passenger side lift actuator and the motor inside the lift gate and that the technician wiggled a wire to get it to work. I had already researched this issue thoroughly and explained there is no motor in the lift gate (the actuator does all the work), but he was insistent. Not satisfied with his response, I asked to speak to the service technician (to learn how he got it to work). He appeared put off at my request, went over to the service bays, and came back saying the service rep was too busy. When I asked specifically what wire he "wiggled" he couldn't say. Final frosting on the cake was when the bill included $11.74 for disposal fees. I challenged it to which the service rep said it's included on all invoices. So, taking a panel off the lift gate, wiggling a wire, and closing it back up required that I pay for a disposal fee. Disposal of what? What a racket. Doubt I will ever return. Poor customer service and inappropriate service fees.

I bought my RAV4 at AutoNation in Centennial in 2017 and have been doing all maintenance and service there. The prices are reasonable and the quality and customer service is top notch.

Fast, efficient, dependable. Great customer service orientation.

Jezeriah was friendly, attentive, patient and thorough. Same as Travis was for me last time. Josh was friendly, helpful and generous when checking me out. My car feels great again and I don’t see any reason why I would take my car anywhere else from here on out.

The staff at Autonation Toyota was extremely helpful and generous for getting us into our new Tacoma for a very reasonable price. We will always be Toyota loyal. Best car brand we have ever had.

man in the service department was fair. only saw him once most of the service that i wanted was done, i wanted a bug defelctor and was told to go to a parts store. and also i needed my stero system fixed and told to someone else that sold steros. I just bought this car in March so I thought that was not much help

As usual, I was very satisfied.

I have five Toyota's, one I purchased at this dealership and have serviced four of them there. They do a good job for the most part. My issue is I receive mailers from them that have several service coupons in them each with an expiration date in the future EXCEPT the 25% off next service is always expired by several months. I tried to use the coupon twice recently and was told they did not accept it because it had expired. When I showed them three such mailers I was told it was a corporate issue and when I reached out to one of the managers he took a picture and told me someone would call me -crickets. This practice is dishonest at best and casts a poor light on the dealership. The way I look at it once is an oversight, twice is a pattern and three or more times is a habit. This is a habit and in my opinion borders on fraudulent advertising. It is a shame that it keeps happening -I wont go back until they reach out.

We had an appointment and they took us right away. It did take a bit longer than they anticipated; however, that was fine as everything was A-OK

Let me start with Bill Grubb, the man who helped me during the entire process. From the initial phone call, all the way through to the pick up of my vehicle, Bill made the process seamless and painless. My preconceived notions (too expensive, hard to work with, etc) of taking a vehicle to the dealership were wiped away as soon as I met Bill in the service dept. We spoke in depth about what I thought were the needs of the car, what my budget was and what my expectations were for an older Toyota that I just needed to last a couple more years. Not only did Bill not pressure me into unnecessary fixes, he even consulted me on why some of my wants were unnecessary. Fast forward 3 days later, my mother’s car (did I mention this was for my mom) is running like it has 100K lees miles on it and I didn’t have to break the bank. More importantly, my mother is ecstatic. I’ve had a couple forgettable experiences at dealerships, this is not one of them. Actually, when I look back, the majority of my dealings with dealerships have been positive but this one is right at the top. A happy mama = No drama!! In closing, I wholeheartedly recommend the Auto Nation Toyota Service team for all your auto service needs! Trust me, they’re a step above the rest. While you’re there, or when you call, ask for Bill Grubb...he’s mama approved! 😁👍

Very professional and timely

I got sold a Lemon Their mechanics did a lousy job of greenlihting this vehicle to sell. They should have repaired, the left weel lug, (safety / dangerous issue) The fuel injection went out after 243 miles in the middle of nowhere. The radiator leaked and was smoking, I had to get those repairs at a Nissan dealer exactly one day after buying. How in the world did the Toyota AutoNation of Abajo (Denver) miss this?

Agreed on one price, then was charged $1800 more...watch out as they do not honor their return policy either. Was called a Jerk by the sales manager and asked to leave. Once you sign you are nothing to them....NO CUSTOMER SERVICE, RESPECT OR HONESTY.

Very easy experience. Friendly and helpful.

Routine oil change/tire rotation visit but was impressed with efficiency despite volume of business. Have purchased 2 vehicles at this dealer and has been an easy process

Quick access for service.

No complaints about the service to the car. I had to wait for one hour and a half, which was acceptable The waiting area was not great.