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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Arapahoe

Horrible service and shady practices. Don't purchase a car from here! I purchased a used car from this dealership and totally regret it. Problem #1 When buying the car, the dealer agreed to remove the clear bra on the hood (We even wrote it into the contract). It had some discoloration that I didn't like. I took the car back a week or so after purchase to get that done. They removed he clear bra but did it in a way that damaged my car. First they removed it but didn't get the glue/adhesive off the hood. Second, while removing the bra they pulled paint OFF THE HOOD and scratched the paint in several places (I have before and after photos). Third, they damaged the foam seal between the hood and grill. When I pick the car up I was upset and told them I wanted my money back for the vehicle as this clearly damaged my car. They told me they could resolve it if I bring it back the next Monday. I bring it to the dealership (which is out of my way cause I live in Denver) Uber to work and back to the dealership to find out that THEY DID NOTHING to fix the problems. I spent about $60 to get to and from the dealership. The excuse was that is was snowing and people just didn't come into work... I drove there and so did my Uber. I was told to schedule another date to bring the car in. I do that under protest. The same thing happens again. I bring it to them and they do nothing about the damage they caused. I took time off work and spend money Ubering to and from with not resolution. I scheduled a 3rd appointment, was told everything would be fixed. They cancelled my appointment date twice... Finally got another date after several weeks. Dropped the car off for a day. They buffed off the glue off of the hood but didn't fix the paint that was removed/scratched and also didn't fix the seal between the hood and grill. So now I have a car that has a hood with missing/scratched paint that will certainly lead to other issues like rusting.... Problem #2 When you purchase a car they talk about how well they inspect the car. Well in the midst of trying to resolve the above issue, the check engine light started flashing. I brought it to a mechanic and was told that the intake manifold and its seals needed to be replaced because they were cracked. This was a $2,000 repair within the first 3 weeks of buying the car. Problem #3 When looking at the car, I was told it only had 1 key. I asked if I could get a second made, they said yes for $200 or so. I agreed, while bringing the car to the dealership several times, I was told the second key would be made. This also didn't happen. They say that the key they gave me is a valet key and is hard to replicate a spare key. I looked it up online and while it sounds more difficult it isn't impossible especially for a Toyota Dealership. So now I have a car with only a valet key even though they agreed they could make one before I purchased the car. Problem #4 When I first saw this car for sale I emailed the dealership to make sure they still had it. They told me yes. I drove down to look at it 3 hours after they said it was still available to then was told it wasn't. While I'm sure a car could be sold in 3 hours it seemed unlikely. We then focused on a new car test drove it, talked numbers and 2 hour later the manager came over to tell me that they in fact had the used car I was interested in. I said well lets see it, it took them over 1.5hrs to find the car. One of the workers took it home. So we were at the dealership for 3.5 hours before we even got to see the car we intended to see. I should have known by then that I shouldn't buy from them but the car is a Toyota Land Cruiser which is somewhat of a hard car to find. I'm now the owner of a car with only a valet key, damaged paint, damaged hood seal and a $2,000+ repair bill. The dealership makes NO effort to resolve the issues. I have all the texts between the dealership and myself proving all of this. I also the the repair bill and before and after photos of the paint damage.

Elliott Stewart Jan 29, 2020

Honestly goes a long way in the car repair business. Unfortunately, this dealership fell short. I was helping out a friend who took his 2007 Toyota Tacoma 2.7 RWD to this dealership. The battery light had come on which usually indicates a bad or failing alternator. Please note I say usually. I was not in town to help him out, so he took it to the dealership. They quoted him for new brakes, and got the recalls taken care of that were open (that's why I added two stars instead of one) and quoted about $900 for a new alternator. Anyone that has a basic set of tools and half an hour of time can replace an alternator. At this point, I had came back from my trip and replaced the alternator for him that he had purchased. I started it up, cleared the OBDII codes and the battery light remained on. We took the alternator that was purchased to NAPA to have them test it. It tested good three times. We knew there was something else wrong with the car. We called this dealership to explain their troubleshooting was incorrect. They said to bring it in. We didn't want to, but since they were going to look at it for no charge, why not. They called back the next day saying the rebuilt alternator that was purchased was bad. Yeah... no it wasn't. It tested good. They stuck with their quote of over $900 for a new Toyota alternator. Which honestly is just a Denso alternator with a Toyota sticker on it marked up about three times. Anyway, I had some time that weekend to do some digging. I took the fuse box cover off and there was the issue. Right freaking there in my face. I couldn't believe the "veteran master tech of 25 years" couldn't see the problem. Or didn't even take the fuse box cover off. The positive wire running from the alternator to the fuseable link had corroded to the point where the wire had just disconnected. I went to an auto parts store, bought a generic battery cable for $8, connected it to the alternator and the other end to the fusable link, started the truck up and no more battery light. Just to confirm, I connected my scan tool and the charging system was verified working correctly at 13.85 volts. Long story short, Toyota wanted $900 for a part that would not have solved the issue in the first place. They misdiagnosed the issue which led to my friend purchasing a new alternator that is non returnable. All that was needed was a new cable that cost $8 at the end of the day and about 5 minutes to install. If they couldn't figure this out, I'd be hesitant to even let them change the oil on your car. Don't take your car here. They will misdiagnose the issue and just throwing parts at it til it fixes something. The customer pays for all this unfortunately. Do yourself a favor and take your car to a local independent shop.

Sean Tobin Jan 9, 2020

On 10/18/19, I purchased a 2019 4Runner from AutoNation Toyota Arapahoe in Centennial, CO. I hadn’t purchased a vehicle in eight years and was very excited about it. There were two Toyota dealers closer to my home, but I had a wonderful experience last year at AutoNation Toyota in Pinellas Park, FL while helping my daughter purchase a vehicle, and didn’t even consider the other dealers. This has turned in to a miserable experience and I regret ever entering AutoNation’s showroom. After purchasing my 4Runner, I negotiated a price of $1,500.00 for an Extended Warranty. When presented with a Retail Purchase Agreement, the amount for a Vehicle Protection Plan indicated $2,403.00. I questioned the financial representative, that I was negotiating with, and he assured me that the difference of $903.00 would show up as a "mortgage credit" when I received my statement from my bank. When I reviewed my financing documents with the bank two weeks later, the charge of $2,403.00 appeared. I made several phone calls to AutoNation and they never returned my calls. On 11/1/19 I stopped by and spoke with the financial representative and inquired about the overcharge. He became defensive and unapologetic, telling me that my choice was to pay the full $2,403.00 or cancel the Extended Warranty. I reluctantly canceled the warranty and he told me that I would see a credit of $2,403.00 on my loan. I then spoke with a manager and told him that I was forced to cancel a warranty that I had wanted to purchase. He was unconcerned. Two weeks went by and I still didn't receive the credit, so I made several phone calls to different departments at AutoNation. After giving AutoNation ample time to resolve my problem, I contacted the Toyota Customer Experience Center on 11/13/19. They put me in touch with AutoNations' Customer Relations Manager, who contacted me a couple of days later. He followed up with the situation and fully agreed that I was owed $2,403.00. He stated that I would be paid soon. As of 1/9/2020, I still haven't received my mortgage credit. I have been paying interest on the amount for almost three months now and have made no less than 30 phone calls trying to resolve this issue. Unrelated to the previous issue, on 11/19/19 I received a letter from Jefferson County stating that AutoNation had also overcharged me $178.42 for registration fees. After a few phone calls, I did receive a check a week later. Yesterday, on 1/8/2020, I sent another email to the Toyota Customer Experience Center but haven’t received a response yet.

Dan E Jan 9, 2020

*MANIPULATIVE AND SHADY BUSINESS PRACTICES, WON’T FOLLOW THROUGH ON PROMISES, FAILURE TO MEET EXPECTATIONS* Our experience with Toyota Autonation Arapahoe was long, and painful. During the last week of October, we purchased a 2019 Highlander with a $3000 rebate special. We worked with Andrew Contin, who was fabulous the day of. He even got the dealer fee reduced. We signed docs to lock in the $3k rebate which expired 10/31, and told Andrew we’d have cash the first week of Nov. He said that was fine. We discussed the following: Adding a remote starter upgrade He told us he’d find the second FOB key The added bonus of 2 free tanks of gas after filling out a survey I told Andrew on 11/4 that I’d come with a check on 11/8 in the AM. He had 4 days to prepare. So on 11/8, I was underwhelmed when it took until noon for him to say he was ready and “sorry it’s late, our sales meeting ran over.” I guess there’s no way to make an appointment, instead you need to be flexible to their schedule. When I got there, I learned that: The rebate had dropped to $2500. The remote starter hadn’t been installed. The missing key FOB hadn’t been found. After spending 2.5+ hours at the dealership and wait for final docs (which were incorrect with the $3k rebate, something I had to point out), I was unimpressed that with 2+ weeks for him to prepare, it took so long. I didn’t have the energy (pregnant at the time) to argue in person about the late and long transaction, reduced rebate, missing FOB or uninstalled remote starter, so wrote the check and left. But this did not sit well. No one told us we’d miss the rebate if we didn’t PAY for the car in October. There was a lack of communication and failure to set expectations on Andrew’s side, which cost us $500. I also wondered why nothing was ready and I’d have to come back to get the starter + extra key. So, I emailed Andrew with my frustration. Bill Gallagher followed up via phone to apologize. He was helpful and had gotten permission to send a $500 check to resolve. Great, thank you Bill! I told him I was still waiting on other issues. He said Andrew would follow up. A week+ passed and after 2 follow ups with Bill (he told me he’d asked Andrew to call me), I still hadn’t heard from Andrew. Where was our extra key? And the remote starter? And minor, but I why did our pickup take 2.5 hours and nothing was ready? So, I was honest on the internal Toyota survey about our transaction with Andrew and gave him a poor review. Bill Gallagher called to ask why I’d given a poor rating. I told him I appreciated the $500 check, but I still hadn’t heard from Andrew and the outstanding issues hadn't been resolved. Since I was rating Andrew, I couldn’t in good conscious give a good rating. Enter manipulative GSM, Josh Frakes. Bill told me Josh was going to cancel the $500 check because I didn’t give a good survey rating! It became clear that they were BUYING my feedback! JOSH DID CANCEL THE $500 CHECK, and I NEVER heard back from Andrew! When I went to get the 2nd key FOB (another 2 hours out of my day), I spoke with Bill. He was friendly and apologized for Andrew still never getting in touch. I told him it wasn’t about the $500 but how this was handled. I said I’d be reviewing on Yelp, FB, Google, etc. He asked for one more chance. He wanted Josh Frakes to talk to me. I said I'd give him 2 days and then I’m writing reviews. Josh never called. He clearly doesn’t care about the customer, he's manipulative and then cancels checks if you don't comply. To summarize: Andrew Contin won't take responsibility and is incapable of handling problems. He can sell a car and then crawls under the covers and makes his boss deal with it. Bill Gallagher has been wonderful. He got stuck in the middle of a sh!t sandwich and handled it the best he could. Josh Frakes, who I never actually spoke with or met, is shady and engages in unethical practices at the expense of the customer. Thanks Bill for trying to give the car industry a better name, unfortunately your coworkers are perpetuating its terrible reputation.

Heidi Probably Jan 9, 2020

I have sent the following to April Foth, sales manager who I bought my 2016 Toyota Sequoia from and she talked to Ed Jones, used car manager who then called me and left a message. He said the brake pads where within tolerances for their inspection certification. The following email I had sent previously to April regarding our problems. I feel that AutoNation’s certification program is not worth the paper it’s written on. When a vehicle has brake issues it is a safety issue regardless of how much wear is on the pads. The fact that another Toyota dealership diagnosed the problems which cost me over 600 dollars to fix tells me they didn’t do a fair evaluation of this car’s braking system. That is careless and no reputable dealer would operate in such a manner. Dear April, Haven’t heard from you since we’ve talked last week. Just thought I would let you know what has been going on. After having Toyota in Dickinson finished the brake work which they said I needed to have done to get rid of the brake squeal, replacing front rotors which they said were poor quality and didn’t fit the pads installed, turning rear rotors and replacing rear pads and shims, I drove it 60 miles home to western North Dakota. The next day we drove it for about 10 miles and heard a grinding noise even when brakes weren’t applied. I felt the rotors, front were smooth but rear were still rough with grooves. We had to fly to Phoenix this week for my wife’s Dr. appointments at the Mayo Clinic. I called Dan Porter Motors (the Toyota dealer in Dickinson who did the work). I have an appointment to get it looked at next Monday when we get back. I am very disappointed in this entire purchase. We purchased this vehicle from a dealership which “claimed”they had done a 125 point certification check prior to selling the vehicle. We drove it the next day, after purchasing it, back to North Dakota. We probably applied the brakes 20 times on that 600 mile trip. Then pulling into our home town my wife said we have a brake squeal. The next day we drove it 60 miles to Dickinson to a Toyota dealership which diagnosed the problems on the attached bill. We had them fix it which included putting new rotors on the front as well as cutting rear rotors and replacing those pads. Included was a diagnostic charge of $87.50. We drove it home only to discover noise again from the brakes. I am assuming the next step will be replacing the rear rotors. My question is this. How can one Toyota dealership sell a vehicle with a 125 point inspection certifying the vehicle is safe and ready to be sold and then another Toyota dealer can look at the same vehicle and diagnose a set of front rotors which are glazed needing replacement after they were supposedly cut and renewed. They in addition said the rear rotors required that they be cut and new pads and shims installed in addition to pins that were dry so obviously not lubricated during your check, which you said were all satisfactory in your certification paperwork. This is especially frustrating since we purchased this vehicle with an extended warranty which should cover everything not covered in your certification check. I expect you to remedy this problem with communication with Dan Porter Toyota and between your dealershipsj solving this brake noise problem and reimbursing us for the cost of these repairs. We will have made two trips to Dickinson to get this fixed as well as our time and gas expense of 120 miles round trip. I do not feel that we are being unreasonable in expecting this after purchasing a $40,000. Vehicle from a Toyota dealership.

Michael Bostyan Dec 18, 2019

I wait for a while to see what TOYOTA customer relation will do for what we experienced recently from our brand new car purchase from AutoNation Dealership. I feel that I need to share my experience here for people who interested to buy a car specially brand new one. The sale part of process went well, and sale person tried to do all his best as much as possible to help and make the sale process goes smoothly, but the problems showed up after leaving dealership and contacting them for what we experienced. I have received different version of explanations for what happened for the battery (explained below) from different party at TOYOTA. On one Saturday of November 2019, I purchased a brand new 2019 4RUNNER. Upon driving the car, one day after the purchase, I discovered few issues with the vehicle: 1-Burning smell coming out from the vehicle. 2-I noticed there is a chip on front windshield. 3- Dealership missed to keep trunk mat in the vehicle. I scheduled an appointment with sale person on Monday (Dealerships are closed on Sunday In Colorado) and he wanted to postpone it by Wednesday. On Wednesday, before heading to dealership, surprisingly car failed to start. I called Toyota Road Service Assistance. They send someone to see what is wrong with the car. I was in Walmart parking lot for like more than an hour waiting for assistance. When the Toyota guy checked the car, he said something is wrong with battery and mentioned the battery had same issue before, as two battery caps were not covered, they are usually covered for factory new car leaving dealership. He said most probably this car experienced the same issue before leaving the Toyota dealership lot. Right after that, I picked up my 3-year-old kid from daycare and went to the dealership (Wednesday around 5-6pm). Sale person was aware of the situation as I called him when the car didn?t start for his recommendation. They looked into the car and said nothing wrong with battery (Three weeks later, I received another version of explanation from customer relation guy saying that this car was in showroom and they usually loosen the battery cable and maybe they forgot to tighten later on). So far, I have not received answer make myself satisfied why the same issue wouldn?t happen again. FYI, vehicle left the dealership with about 130 miles on Saturday and came back to dealership on Wednesday with about 220 miles on it. At the dealership, I was told the windshield won?t be repaired unless I provide them with the great customer service satisfaction surveying sent by Toyota. I felt they took repair/replacement of windshield as a hostage to receive a good surveying. However, three weeks later customer relation guy scheduled a repair for the windshield. This car supposed to be my wife?s primary car as we are a family of 4 (including 3-year old daughter and 3-month boy), we are very disappointed and shocked from what happened, and I find the situation very irritating. Our expectations from Toyota brand new car was beyond what happened to this car. New cars simply don?t do that. While I do understand that manufacturing errors do happen, still I can?t comprehend the fact that the car was not tested before handover. This is not the type of product I would have expected from a manufacturer of this size and reputation.

Amirpasha Peyvandi Dec 17, 2019

Ill start by saying I purchased my 2012 Toyota Sienna at this location so always bring it back to the dealer for any service. I made an appointment for the Sienna for 4 reasons: right front light flickering, car was slow to start regardless of weather/temperature, a very audible "groan" was heard anytime I put the car in reverse and, it was due for its "regular" service. The dealership had the car only a few hours and called us to tell us it was ready. We could not get to the dealership to pick up the car until 630 (believe they close at 7). I got in and started the car, but the delay was still noticeable. I tried to justify the slow start due to cold temperatures...but it was 47 degrees... I got to the first stoplight on Arapahoe Rd and noticed the right front light flickering just as it had done before. We did take the car home because we needed to secure two cars for my husband's job early the next morning, but I would have turned around and parked it back on the lot if that had been an option. Next morning I took the car in to a tire place to swap out my summer tires for winter tires. Yes it was slow to start but the "groan" was immediately audible. I guess I have to wonder what they actually did during the car's service appointment, but it appeared that they took the car, charged us some money, looked it over and gave it back. To be fair, when we called to discuss the obvious issues, the gentlemen offered to take the car in that day but again, we needed the capability of using two cars for work. We do have another appointment next week and Im hoping for "actual service." I'll add too that there is rarely a car dealership around that doesnt run the car through the car wash before giving it back. I dont necessarily expect it but the precedence has always been there. And no, they didnt wash the car. There should be a MUCH better service system in place. Extremely disappointed as this will mean a return trip. If something is worth doing, its worth doing right..... The questions below ask if I would recommend this dealer to a friend. I will hold off in saying "No" until next week's service.

T.C.M. Dec 4, 2019

The title is AVOID THIS PLACE AT ALL COST!!! I have been looking at vans for some time. I’ve done my research and learned that Toyota Siennas are the best AWD minivans since there are almost no AWD minivans. Though, I waited till my husband returned from deployment so that we could go look at them together. Fast forward, my husband comes home and does his thorough meticulous research and finds Auto Nation Toyota at 10531 E Arapahoe road, Centennial, CO has a few of these minivans. Happily, we head there and find our salesperson Matthew, who by the way was a wonderful individual to deal with while looked at 2 minivans. One of them was a 2017 Toyota Sienna and the other a 2016. They were both Limited Premium. We were delighted with the 2016 one and because it was getting late that evening, we decided to come back the next business day. My husband and I have EXCELLENT credit thus, it was no problem getting an approved loan through our military bank, USAA. We basically walked into the dealership with an approved loan check for them to fill in with the price that the minivan cost. At this time, Matthew introduced us to a finance person Roberto Rocha. We reported to Roberto that we had a check from our bank already ready to go. He instantly hesitated and told us he could not let us walk out of the dealer with the car that same day, even though; they would take our money, and required us to sign the loan and contract. My husband and I did not feel comfortable with a dealer having our money AND also keeping our car till “their paperwork was finished”. Therefore, we stated that was not going to be a deal then. Roberto however, directed us to his manager Pawel. Pawel was very respectful and understanding of our situation. He said the only way we could take the car was for us to get a hold of our bank and expedite the payment the same day. Diligently, my husband called USAA and went through the dealer’s loop holes to ensure they got their money funded that same day, which according to both; the bank and the dealer NEVER happens. But we made it happen. Their money was funded that same day!!! We encountered one bump on the road. Our bank did not want to finance the van for the listed price as it was higher than its value. This means that, Auto Nation Toyota was selling this van for a higher price than it should sell. However, we were willing to take it and my husband gave $2000 down so that the loan would stay lower. After 4 inconvenient long hours spent at this dealer, breast feeding and baby nap in public, just to ensure that they were set on their side, we were able to walk out with our minivan. Two days later our bank called and said that the loan had been funded for the original price the dealer was asking for. This means, not only did the dealer finance person Roberto ask for $2000 of our money, but they also received $2000 extra from the bank. This is a total of $4000 over the price of the car that was originally listed for. I believe we are all familiar with what falsification of documentation looks like. This is exactly how my bank stated it. We had signed a contract for a specific financed amount, however they still turned around and sent other documentation with a totally different financed amount we had not approved. Right away, we felt dishonored, lied to, betrayed, stolen from! My husband and I decided to return the car and end this. We did not trust this dealer anymore as they had stolen money from us and our bank. That morning, Ryland helped us with all the return paperwork. While sitting in his office, we called USAA and ensured Ryland received a fax from the bank so that they would fill it and return their money. Thursday, Friday, and Saturday went by. Monday now, my husband spends half of the morning, calling the dealer; asking for finance and anyone who can help us figure out where the return is in the process. No one had an answer for us. After being transferred several times, a female finance person answered and although she was able to hear my question by her response, after I brought up my concern, she started saying she could not hear me and hung up on me. We called 3 more times after this. Somehow, this finance female, still could not hear me. I tested my phone in another phone call and seemed to work just fine. Since we were being ignored, we drove there. Again, horrible customer service!!! We asked for their finance manager, but no one could find one. Stefan, a male finance person finally came and addressed our concern. But instead of inviting us to his office, our concerns were discussed in public, in front of every other customer in the dealer. Again, VERY UNPROFESIONAL!!!!! Stefan stated they had 14 days to refund the money back to the dealer and he had no idea where the money was in the process. Basically, we are still out without a car, struggling with work between my husband and I, with a baby, and liable for an auto loan that we DON’T EVEN HAVE A CAR for. We tried explaining this to Stefan, as the dealer asked us to ensure their money was funded prior to us taking their car out of their lot. We asked for the same courtesy; however, NO ONE seems to care there, NO ONE seems to offer great customer service. Thus, in the meantime, we are left with no car, an auto loan that is under our name, and with no answers from this dealer. It is very unfortunate that we cannot rely on these salespeople nor managers to help their customers, especially the ones that serve this country so that EVERYONE can sleep safe at night. Sincerely, Deimys and Josh Vigil

Deimys Vigil Dec 2, 2019

I recently purchased a Jeepn from AutoNation Toyota Arapaho. This would be the 4th vehicle I've purchased from an AutoNation in the last 15 months. All other purchases were through the other AutoNations in town, but this time I used AutoNation Toyota. It was the worst experience I've ever had. First, the first salesmen we worked with was miscommunicating several times throughout our negotiation. He would provide us a price and then come back and change the price and say that, "well I had to get approval, and the manager won't do that". We ended up asking for another salesman. Then, we got another salesman after complaining to the manager. The manager was condescending and kept reminding us that others are interested in the vehicle so if we weren't going to buy it, that others were in line. When we test drove the vehicle, it was making a vibrating/rattling noise and asked that it be checked. While we were waiting to go through finance and finalization of paperwork, we were assured several times that the jeep was in the shop and they were looking into the rattling noise. Finally, when we got to the finance person, he said that he checked and they fixed the rattling noise, "it was easy, had it fixed in 5 minutes". So, I asked, what exactly was rattling what did they do. He said he didn't know, but it was nothing....fixed in 5 minutes. So, I told them I wanted to know. they said they would check. Noone ever followed back up. They were in a hurry to get us out of their office and buy the car, but not worried about following up or providing customer service along the way. Even in the car detail, they were in such a hurry to get it detailed and out the door, that they oversprayed Armor-All all over the windshield and guages that we had to re-clean the car so we could see out the windshield. I called and provided my feedback to Dave Swafford, customer Service Manager who I explained all my concerns with. He called me back and told me that they didn't really fix anything. He explained that the Technician couldn't hear any rattle (even though we had the technician in the back and showed him and he shook his head and said, "I hear it, I bet it's just the firebarrier panel". So, they lied that they fixed anything. Now, we have a rattle and will take it elsewhere so it is actually looked at because you can't trust what they are telling you. They are only interested in a sale, not a long term customer. This is really disappointing considering we did not have this experience at the other AutoNations.

Heidi Rayman Jul 8, 2019

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue. It was easy to schedule and he was very understandings. Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

Loren Michelle Johnson Apr 21, 2019

where do I begin..we were looking for a reliable second car to commute back and fourth to work, we saw a couple cars here that fit our price range so we went here. Misha worked with us and he was great, he filled up the tank with gas and worked out a deal that I felt comfortable with on a 06 VW Jetta. during the process one of the main questions we asked was what kind of inspection the dealership did on the vehicle, he assured us these used cars are checked extensively and showed us their 150 whatever point inspection they perform..get the car home drive it less than a week and notice that the rpm will randomly start shooting up once the car has ran for 30+ minutes, my thought was transmission. I contacted the dealership they couldn't get it in until a week later due to lack of used car mechanics. I set all this up with the used car director, but after being at the shop for a couple of hours I get a call from Sarah in service asking me why the car was here, frustrating. a couple more hours go by and she says that they don't have time to do a test drive to validate my claims, but I was informed my spark plugs were totally shot and it's probably a throttle body issue, she reassured me though that you can still drive it and the worse thing that can happen is the engine will cut out on me, so reassuring. unsatisfied I reach back out to the used car director and he agrees to pay for a portion of a new throttle body as the problem is getting progressively worse. I take the car to a sub contractor that works with the dealership, my wife dropped the car off and soon after he calls me and asks what's wrong with the car, after inspecting he determines that if he changes the spark plugs and repairs an unidentified air leak it should work. upon picking up my vehicle from his shop on i-70 Peoria, it runs a little better on day one, but on day 2 back to having the same issues. I reach out to the used car director again and he tells me I have to contact this shop and get it back in, which is one inconvenient for me and two this guy wouldn't even provide me with an invoice on the original work which I paid half of. doing a little research on my own as I'm getting nowhere I decide to clean my mass air flow sensor, when doing this we noticed that the clamp on the air hose that connects to the housing where the maf sensor is was not clamped and the air filter was old and hadn't been changed in some time, so I ended up just doing this on my own and once again the car did preform better, but once again the original problem kept coming back. I end up showing back up at the dealership a little angry and demanded to speak with the manager which he did speak with me on my issues. during this meeting we were informed that because the car is used and given the year (06) the 150 point inspection is only a 25 point inspection, which made me even more angry since this is one of the main reasons I pulled the trigger on the deal. anyways they agreed to look at it again, and even agreed to look into the transmission, but assured me that they would await the results before agreeing to help me out getting my vehicle fixed, but did assure me they would not pay for the transmission if that's what it was. low and behold it is in need of a new transmission and now I am stuck with this vehicle where I'm going to have to pay as much for a transmission as I did for the entrie car. I feel like I was mis lead and was taken advantage of, I hope people read my review so this doesn't happen to them.

Daniel R. Cronsell Nov 27, 2018

NEVER BUY FROM THE TOYOTA ARRAPAHOE DEALERSHIP!!! Why you ask? 1- Incompetency 2- No communication unless you threaten multiple times 3- Lack of follow through on what they said they would do June 2018, we bought a 2015 Rav 4 there under the condition that they would repaint 2 doors that had been dinged up pretty good. Unfortunately, we had to go through the Customer Relations Department to get that done-- I say unfortunate because every interaction showed Customer Relations were incompetent and untrustworthy! -It took ME calling them 8 times (within a 2-week period) before they called me back with an appointment time to bring my car in for the body-work/paint job. -Then, Customer Relations gave me an appointment time to drop off our car when their office wasn’t even open (which we found out the hard way!). Interestingly, when we talked with the part of the dealership that was open at that time, the Toyota colleges reported that “Customer Relations roll in whenever they want and they weren’t sure when they would be in”—their own team is throwing them under the bus! We asked the Toyota colleges if we could leave our car because we’d have to take time off work if we had to drop it off another time. We asked for Customer Relations to call us when they did come in. Of course, Customer Relations never called us to let us know that: a. they received our car, b. when to expect it to be ready for picking up. COMPLETE LACK OF COMMUNICATION! To top it off, they had our car for 5 FULL days without ANY communication! Finally, 20 min before closing on the 5th day, they called us to say our car was ready. We were annoyed at this point, but just grateful to know we’d be getting our car back. Well, when we showed up to pick up our car and title, they couldn’t find the Car Title for 30 min! This really worried us that they don’t have a system for such important documents! After that Title fiasco, the head of Customer Relations started walking us to our car to check out the body/paint job that was done to our car. Interestingly, while walking to the parking lot, he said, “Ya, I couldn’t even tell which door was painted because they did such as good job!” Well, that was a complete lie because: a. He had to use the panic button on the car Fab to find our car b. When we saw the car, only 1 door had been painted! They had our car for 5 days, with NO communication and only did ½ the job! We were livid. It’s not easy being carless for that amount of time and not knowing how to plan when we’d have our car back. They knew they’d messed up multiple times, so they promised that they could paint the missed door, promised that they would come to our house to pick up the car and drive it back to our house in 1 day because it had been such an inconvenience not having our car and also that we live so far away from the dealership. They also threw in some new rubber mats to help compensate for the inconvenience. So, we set up another appointment to get the door painted, and you know what? Low and behold they never showed up to pick up our car. When we called them, they had no excuse. They said they had forgotten the appointment. WOW! I CANNOT believe the headache it’s been, working with such incompetent people!!! We’ve owned the car a month now and it is STILL NOT resolved. Word to the wise. DO NOT BUY FROM THIS DEALERSHIP if you have work to be done on the car!!!

Deb Jones Pope Aug 8, 2018

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