13 Million Cars Sold to Happy Drivers

It's nice not to haggle over prices. Their prices are good!

-- Misty H.

They got me in my dream vehicle. They listened to what I wanted and I felt heard.

-- Eloni T.

Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.

-- Tom D.

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Recent Reviews from AutoNation Toyota Arapahoe

If I could give 0 stars I would. We can only describe this as the most confusing, frustrating, and non-customer focused car buying experience in our lives. We came in on October 19th to purchase a car. We purchased the car, and the finance contact walked us through the finance after 3 hours at the dealership. While waiting, we received notifications that each of our credit scores had been pulled 7 times. We signed all of the papers for financing and went on our way. The next day we received a call that a second key had been found (which we had previously been told didn’t exist) and we picked it up. This was our 1st unnecessary trip to your dealership. For the most part the car remained in our garage not driven until October 25th. We started the car that afternoon and the engine light came on. Because this was our 5th day of purchase (and the last day for a return) we immediately took it to an Auto Store where they gave us the results – this was a previously known issue related to gas emissions. We have owned Jeep’s in the past and know that there are certain ways to clear Check Engine lights, however this only lasts a certain amount of miles/turns/etc. We aren’t sure if the previous owner cleared this message or if it was at your dealership when this occurred, but you can imagine our frustration when our “new” used car alrady was having issues. We headed up to the dealership (now our 3rd trip) to talk about a return. We were talked out of returning the car and were told a repair would be covered. During this time we each received notifications indicating that each of our credit scores had been pulled another 3 times. We inquired why this was happening but were brushed off. We were told we would hear from the service team the next day; however this did not happen until we called them in the afternoon. We were told that the service manager would speak with the Jeep service team to schedule time. We were awaiting a call back to determine whether or not we would need to come pick up the car that evening or if the service would be completed in a reasonable time frame in which we would leave it there.We never heard back from the service team that day, however we did get a call from the finance team letting us know they needed us to come back to the dealership to complete paperwork that was missed. We were very confused around what this could be. We made our 4th trip to the dealership that evening and stopped by service, who had not contacted the Jeep store to schedule the repair. Yet again we walked away frustrated. We used this trip to speak with the finance contact (a different contact than our original one on the 19th) and completed another Retail Installment Sale Contract. We still do not understand why we walked away with paperwork indicating a lender and then asked to come back in to sign all of the same documents for a differnet lender.We did not get copies of that contract. Additionally, we are still unsure as to why our credit was pulled 10 times each. Our intention from the get go was to pay cash for the vehicle, but at the time we were told it would be easier to get the loan and pay it off which is why we went that route. On 11/2 we received our first email from the lender and called for the payoff amount. $1,000 more than the original financed amount. We are assuming we were duped into purchasing some type of warranty but have not been able to get in touch with anyone in finance. We call and call and never get thru, in fact the phone hangs up. Our Jeep has still not been repaired and when it finally is we will be without a car for a few days while repairs are completed, we are left not understanding why our financed amounts are different or why the lender changed in the first place. We are frustrated with the amount of times we have had to go back to the dealership, and we are left deeply unsatisfied with our whole experience.

Nichole Albertsmeier Nov 10, 2022

I had a service appointment on Sept 21 2022. My appointment was at 2pm. I arrive on time. The technician said it would be about 45 mins - 1 hour. I also stated that my tires are all on different PSI level and need to be fill up. I waited inside. About an hour go by I had thought my name was called. So I went outside to check. As I was waiting for my turn to talk to the technician that had checked me in. I turn around and saw my car was just being pulled in to service in to the bay. As that time we were about an hour and 20 mins into the appointment. I mentioned to another service technician that I thought my name was called. Seems like I was mistaken since my car literally just got pulled into the bay. The tech said, we usually are about 90 minutes out (by then its about that time), he looked at his watch and saw Oh, im sorry were running behind. I walked back inside and kept on waiting. not even 10 minutes later I got an auto text from the dealer that my car was ready. which is beyond unbelievable. I came out and stated my concern. How was it my car just got pulled into the bay, and now its ready not even 10 minutes after. The tech stated, oh well we have workers under the bay to do the quick oil change, were quite efficient. At the moment my mileage was 17k, the tech stated that they did the 20k service since it was so close. I made sure to confirm if they did do the tire rotation, oil change and my air tire pressure. After leaving, I pull up my Toyota app and all tires pressure level was not fill up like I had mentioned. The cabin filter was not changed. The tires was also not rotate because I have with plastic dip, they were ripping off. The sides of where they were ripping off is still exactly where it was before I went in. The maintenance notification on the dash was not turn off. I am beyond curious if the oil was even changed. As they skipped the 15k service but move to 20k, I expected the service to be done. As ive been here for my previous car, and now my current. Got me to question if any of my car was ever been service correctly. Every time ive arrived to the dealer, theres only been a handful of time a technician / employee had approach me to ask if I need help. I stand by my vehicle or wait until someone open up for at least 10 minutes. Theres no system on efficiency here. The sale and finance team had always been amazing. Therefore I do come back. I had the pleasure to work with Carton since he was in sales to finance and Tally in sales.

Hien Nguyen Oct 15, 2022

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere.

Bernadette M. Martinez Jun 21, 2022

I'd recommend taking your business elsewhere. Before purchasing a vehicle at this location on Dec 28 2021, I asked Luis the salesman if there'd be any issues with getting tags with me being a Texas residents if I purchasd through them. He said no that they'd just charge me TX taxes and they'd send off the paperwork to Texas for my tags. ok simple enough...I decided to purchase. My temp tags expired February 25 2022. Well 2 weeks after that, stil no tags. So after not being able to drive my new vehicle that I'm making payments on for 2 weeks I called the dealership. The title clerk lady Jessie stated they sent it to Texas DMV and they received it Jan 28th and it's out of there hands. So I called Texas DMV, come to find out the dealership over charged me for taxes on the vehicle (substantial according to DMV) and that they sent the check back and was waiting in the new check. DMV was dealing with Lauren the title clerk. I called the dealership and then spoke to Jessie and she said someone would call me. Nobody called so I called. I then spoke to Dave Swafford (come to find out after calling Toyota corporate today he is thos locations CRM) he sent me new temp tags to get me through until May and that I would be hearing back from someone in regards to getting the money back they over charged me. Well here we are into April, still no tags and no call about the money. So I called them yesterday. If they answered they'd transfer me to someone's VM. So I called Texas DMV and spoke to the same clerk who has been in talks with Lauren the title clerk and she said they have yet to receive the new check from Auto Nation Arapahoe. She said to reach out to Lauren. So yesterday I called for Lauren and was sent to Melissa's VM. Left a vm requesting a call back and what it was in regards to aa well as Lauren was familiar with the on going situation. I also texted Dave their CRM asking on a follow-up. No response from him nor did Lauren or any of the title clerks call me back. So today I reached out to Auto Nation. Finally Melissa answered, I explained again what was going on. She stated Lauren was there and asked me to hold. She then came back and said Lauren was out for lunch and one of them would call me back. I asked to speak to a manager and was sent to VM. And of course I haven't heard back from anyone. So I reached out to Toyota Corp. Made a complaint. She informed me we'll walk the chain of command. 1st we'll see if Dave could help their CRM. I explained I texted him yesterday and called and no response back. She was like oh...so she reached out and asked for him to call me. He's off today and should call tomorrow. If not I can call back and escalate it. I told her I would give until tomorrow since Dave was not off yesterday and could have replied or called...but I'd their CRM doesn't return my call tomorrow with answers to where's the money they over charged me and where's the check they should have over nighted to Texas due to their over charge is the reason for the hold up. But if not resolved tomorrow that yes, I'd want to escalate higher. She assured me I could. So hopefully Dave there CRM who ignored me yesterday will get this resolved tomorrow. But stay away from dealership. I noticed before writing this others have said this dealership are scammers on google review..I can see why Such ashame they're reflection on Toyotas name.

June New Dewese Apr 6, 2022

Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!

Kim Heslin Aug 19, 2021

These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.

Stan DePue Jul 19, 2021

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Louie Kahale May 25, 2021

Customer Reviews

13 Million Cars Sold to Happy Drivers

Come experience for yourself why AutoNation is the leader in five-star reviews!

It's not just about star ratings.

Dealerships review every testimonial.

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