Recent Reviews from AutoNation Toyota Arapahoe ()

Pro: They had the vehicles they advertised on their website ready to show and drive, they know quite a bit about the vehicles, they have fair prices on the vehicles on their lot. Cons: -While the prices on their lot are fair, their offers on trade-ins are exceptionally low, citing "costs to condition and repair the vehicles before putting them on the lot for sale." We traded in a car that was immaculate in all facets and they still offered $5000 less than the fair trade-in value on Edmunds (the only car value site not owned by a car manufacturer/reseller). -They said all vehicles went through a inspection and are in top shape, and that they only sell the best used cars, but I ended up needing a $1400 repair to replace an exhaust manifold for a truck I bought only weeks ago. They wouldn't honor the repair, citing it was beyond their 5-day 250 mile warranty/return policy. I knew the warranty wasn't going to help me when live in Winter Park, but I hoped they would honor their claim they only sell used vehicles in top quality with no issues. -The buying process was downright awful. At one point they actually told me the truck I wanted was "not the right truck for me" despite the fact I have perfect credit and more than enough money to put down. They changed our interest rate a few times during the financing process after they had run our credit and spoken with the bank, stating the model year of the car gave them difficulties. Magically, when we FINALLY went into the financing office after 2 hours of waiting for what seemed like nothing, the extended warranty was "at no additional charge" due to the fact he was able to get the interest rate dropped by nearly a full percentage point. I asked what the interest rate would be without the extended warranty and he conceded it would be the lower rate and about $50 less per month. The final interest rate was still 3% more than what we had agreed to originally. It just felt like they tried to take advantage of us in any way they could, and it felt sheisty. If they didn't have a unicorn of a truck (2005 with 75k miles), I wouldn't have gone through them as a result of their financing practices. By the way, the warranty would not have covered exhaust manifold ;)

Nicholas Crabb Nov 2, 2018

Came in due to a "Maintenance Required" light to find out my clutch needed replaced, which was not overly surprising as I had purchased this car used from my FIL who used it to teach his 16 year old grandson to drive a stick. Well, attempted to teach... From the moment I got it I had to pretty much push the clutch to the floor to shift gear. I happen to love this little car of mine. Its paid in full and I plan on keeping it forever because if you take good care of a Toyota they will indeed last forever. Plus it has the added benefit of having been "Grandma's car" which my children absolutely adore. I asked to have all the fluids replaced and really just everything that can be done that was financially sound. Replacing a clutch is labor intensive and costly, I knew that going in. I also knew that its worth having it done correctly rather than rushing it or taking it to a shop I don't know. It took not quite a week to replace, and when it looked like we would not make schedule I was offered the use of a rental car free of charge, which I declined as I could go without. I was also given a small discount for my inconvenience. Additionally, we were concerned about what appeared to be a small oil leak. The fix for this leak was a timing seal repair that would have been another $2500. I was informed that in the grand scheme of things that the clutch repair took priority and the timing seal was not something that would place my car or my family at risk on the road. This was confirmed when I came in to pick up my car. When they were replacing the clutch they performed a deep dive and really monitored for any drips. They noticed small seepage only and stated it was not worth at this time worrying about. Simply monitor and pay attention and if we need to address it later we can. I know that being female and not appearing on the outside to know a lot about cars (I know enough to be dangerous) that if I went anywhere else, I would have been pressured into that $2500 additional repair. Here, I was treated fairly, honestly and openly. Bill called me multiple times throughout the week keeping me informed of the progress of the work, and I am ecstatic with the results. My car drives like a dream and the clutch is like butter. I am fairly confident that I won't need to replace it until I teach my own children several years from now how to drive it. I'm really happy with the service I received and the results of my repairs. I won't risk going elsewhere for as long as I own my Toyota's.

Missy Oct 16, 2018

This is my account of our dealings with Autonation Toyota Arapahoe, and with the salesman, Tom. We came in to buy a certified used 4runner that was advertised on craigslist. It turns out it was just a scam to get us in the door, and that vehicle was never available at that price. We ended up looking at another 4runner, also a Toyota certified used vehicle. Unfortunately this was just the beginning of dealing with their lies and deception. First, even though we had agreed on a price, they tried to add on additional fees, which is a common deceitful tactic used throughout the industry. Their website specifically says "The pre-owned price is the price you pay." It turns out that was just another lie: one of many. Next, even though it had fewer miles and years than the Toyota Care 2 year/25000 miles service plan that's included with every Toyota, they said that it was not eligible for Toyota Care, citing that it was originally sold as a fleet vehicle. They used this lie to try to sell us an additional maintenance package. Nothing I could find suggested this was supposed to be the case, and when I eventually went to the service department to have them look up the VIN, they verified that yes indeed it was covered for an additional service per the original Toyota Care plan. It was all a lie to sell a maintenance plan. After having to walk out and come back several times, they finally fixed the price and admitted that Toyota Care was active. The vehicle was supposed to be ready for delivery, but when we looked at it it was filthy, despite previously agreeing that it would be detailed. They use clear plastic sheets in place of mats while the vehicles are on the lot, and it leaves a thick, sticky, white residue completely covering the carpet. They assured us they'd fix it while we did the paperwork, but we of course refused to sign anything without it being ready to go. Alas, after they said it was done, it was still filthy and the adhesive residue was still very much present. We ended up leaving. The next day they said they actually removed the residue, and indeed they had, so we proceeded with the paperwork. Again, we needed to see it before the final signatures, and lo-and behold, the 4runner had no floor mats. Tom had assured us that they would be included after the cleaning, but he told us, "Sorry guys, I couldn't find them. It doesn't come with any." That was NOT going to fly. My wife made quite a scene in the crowded showroom, yelling at Tom that we were NOT going to pay 35 thousand dollars on a car without floor mats. We eventually got the sales manager to agree to cover the cost of new mats, and we waited while they placed the order at the parts counter and got them installed. There were several chips in the paint, and we had asked the detail shop to use touch up paint to seal them, but they said they couldn't (more likely would't). Tom, said he'd buy us a bottle of touch up paint himself if needed. We agreed. Tom had told us that we could use a credit card for the entire purchase price. This was also a lie. They have a maximum allowed amount for a credit card, which is quite low, and the rest has to be cash or financed. We didn't have a checkbook with us, so we again had to leave. We finally ended up buying it, but not without several trips back and forth, and a lot of effort to disassemble their web of deceit. We never got the touch up paint. It turns out Tom lied about that as well.

Gregory Gleason Oct 10, 2018

Good in-store experience yesterday. The staff did an excellent job with fast friendly greeting, range of services, knowledgable, the workflow of getting me in and explaining stuff, available mechanics, check-out process (thanks Vanessa!) and understanding my needs and my timeframe. Their waiting area is nice, plenty to occupy me like beverages and snacks, TV, enclosed kid area, clean bathrooms and comfortable seating. WiFi too I think. They did all the work they said they would, finished before my deadline, and the price seemed on par with other big dealerships. At the end, my car is running great with new fluids and brakes, and smells much better than before with the new filters. I really liked seeing how the Service staff was with all the customers -- polite, keeping people up to date on timing and services, offering beverages, recognizing regular customers or people who had recently bought cars. Cons: At busy times, Service phone line option to "leave a message and someone will call you" isn't always true (that's why I dropped in yesterday). Also, my brakes were "in the red" per their chart. I knew they were going to be due in another 5-6 months per my local shop, so it felt a little like "We know you're here for the oil change but we'd be happy to justify doing some more stuff to your car." Note: they DID say it was completely up to me whether to get new brakes, but the green-yellow-red color scheme on the chart with the big Xs in the red column implied that "for safety, it would be best to do them soon". Again, they did NOT pressure me at all, but for my convenience and timing reasons, I decided to get the brakes done while I was there. Cost was as expected, probably higher "dealer prices" vs. local shop, but it was finished on time, I have confidence in the work, and now I don't have to worry about brakes over the winter. P.S. I was there for like 3 hours and I heard a few rumbles of tension among some of the Sales staff, it was only a couple of little passive aggressive comments but that stuff should be kept in the back office or the staff break room, not out in the public areas.

Emily Cookson Sep 5, 2018

NEVER BUY FROM THE TOYOTA ARRAPAHOE DEALERSHIP!!! Why you ask? 1- Incompetency 2- No communication unless you threaten multiple times 3- Lack of follow through on what they said they would do June 2018, we bought a 2015 Rav 4 there under the condition that they would repaint 2 doors that had been dinged up pretty good. Unfortunately, we had to go through the Customer Relations Department to get that done-- I say unfortunate because every interaction showed Customer Relations were incompetent and untrustworthy! -It took ME calling them 8 times (within a 2-week period) before they called me back with an appointment time to bring my car in for the body-work/paint job. -Then, Customer Relations gave me an appointment time to drop off our car when their office wasn’t even open (which we found out the hard way!). Interestingly, when we talked with the part of the dealership that was open at that time, the Toyota colleges reported that “Customer Relations roll in whenever they want and they weren’t sure when they would be in”—their own team is throwing them under the bus! We asked the Toyota colleges if we could leave our car because we’d have to take time off work if we had to drop it off another time. We asked for Customer Relations to call us when they did come in. Of course, Customer Relations never called us to let us know that: a. they received our car, b. when to expect it to be ready for picking up. COMPLETE LACK OF COMMUNICATION! To top it off, they had our car for 5 FULL days without ANY communication! Finally, 20 min before closing on the 5th day, they called us to say our car was ready. We were annoyed at this point, but just grateful to know we’d be getting our car back. Well, when we showed up to pick up our car and title, they couldn’t find the Car Title for 30 min! This really worried us that they don’t have a system for such important documents! After that Title fiasco, the head of Customer Relations started walking us to our car to check out the body/paint job that was done to our car. Interestingly, while walking to the parking lot, he said, “Ya, I couldn’t even tell which door was painted because they did such as good job!” Well, that was a complete lie because: a. He had to use the panic button on the car Fab to find our car b. When we saw the car, only 1 door had been painted! They had our car for 5 days, with NO communication and only did ½ the job! We were livid. It’s not easy being carless for that amount of time and not knowing how to plan when we’d have our car back. They knew they’d messed up multiple times, so they promised that they could paint the missed door, promised that they would come to our house to pick up the car and drive it back to our house in 1 day because it had been such an inconvenience not having our car and also that we live so far away from the dealership. They also threw in some new rubber mats to help compensate for the inconvenience. So, we set up another appointment to get the door painted, and you know what? Low and behold they never showed up to pick up our car. When we called them, they had no excuse. They said they had forgotten the appointment. WOW! I CANNOT believe the headache it’s been, working with such incompetent people!!! We’ve owned the car a month now and it is STILL NOT resolved. Word to the wise. DO NOT BUY FROM THIS DEALERSHIP if you have work to be done on the car!!!

Deb Jones Pope Aug 8, 2018

NEVER BUY FROM THE TOYOTA ARAPAHOE DEALERSHIP!!! Why you ask? 1- Incompetency 2- No communication unless you threaten multiple times 3- Lack of follow through on what they said they would do June 2018, we bought a 2015 Rav 4 there under the condition that they would repaint 2 doors that had been dinged up pretty good. Unfortunately, we had to go through the Customer Relations Department to get that done-- I say unfortunate because every interaction showed Customer Relations were incompetent and untrustworthy! -It took ME calling them 8 times (within a 2-week period) before they called me back with an appointment time to bring my car in for the body-work/paint job. -Then, Customer Relations gave me an appointment time to drop off our car when their office wasn’t even open (which we found out the hard way!). Interestingly, when we talked with the part of the dealership that was open at that time, the Toyota colleges reported that “Customer Relations roll in whenever they want and they weren’t sure when they would be in”—their own team is throwing them under the bus! We asked the Toyota colleges if we could leave our car because we’d have to take time off work if we had to drop it off another time. We asked for Customer Relations to call us when they did come in. Of course, Customer Relations never called us to let us know that: a. they received our car, b. when to expect it to be ready for picking up. COMPLETE LACK OF COMMUNICATION! To top it off, they had our car for 5 FULL days without ANY communication! Finally, 20 min before closing on the 5th day, they called us to say our car was ready. We were annoyed at this point, but just grateful to know we’d be getting our car back. Well, when we showed up to pick up our car and title, they couldn’t find the Car Title for 30 min! This really worried us that they don’t have a system for such important documents! After that Title fiasco, the head of Customer Relations started walking us to our car to check out the body/paint job that was done to our car. Interestingly, while walking to the parking lot, he said, “Ya, I couldn’t even tell which door was painted because they did such as good job!” Well, that was a complete lie because: a. He had to use the panic button on the car Fab to find our car b. When we saw the car, only 1 door had been painted! They had our car for 5 days, with NO communication and only did ½ the job! We were livid. It’s not easy being carless for that amount of time and not knowing how to plan when we’d have our car back. They knew they’d messed up multiple times, so they promised that they could paint the missed door, promised that they would come to our house to pick up the car and drive it back to our house in 1 day because it had been such an inconvenience not having our car and also that we live so far away from the dealership. They also threw in some new rubber mats to help compensate for the inconvenience. So, we set up another appointment to get the door painted, and you know what? Low and behold they never showed up to pick up our car. When we called them, they had no excuse. They said they had forgotten the appointment. WOW! I CANNOT believe the headache it’s been, working with such incompetent people!!! We’ve owned the car a month now and it is STILL NOT resolved. Word to the wise. DO NOT BUY FROM THIS DEALERSHIP if you have work to be done on the car!!!

Deborah Aug 8, 2018

I wouldn't even give 1 star but I had to in order to give a review. Worst experience I've ever had at a dealership. We went in to purchase a used car for my son. This place caters to you until they know you're purchasing the car. They made us wait over an hour for the paperwork to purchase, keep in mind this was a weekday and it was dead there. Next, there was an issue with the steering, granted they said they would fix it, but they urged us to still take the car home that night. Glad we refused, it probably wouldn't have gotten fixed. When they called us to let us know if had been fixed, we let them know we'd be there Saturday morning to pick it up (we live an hour away). When we got there, we had to wait a good 45 minutes for them to just find our salesman. Then once they found him, he promised he'd have the car right out, another 30 minute wait. He gets the car to us, no gas as promised it would have and it was filthy (he had said he had it cleaned). Another hour wait for gas and for them to clean it. We finally go to drive it home, and ask for the extra key. Salesman says oh, it's Saturday, the keys are locked up. I'll mail it to you. Really?? So we go to drive it home, back break light is out and the parking sensor doesn't work. My hubby went ahead and fixed the light, not worth the fight. When our salesman called to follow up, I had to remind him about the key and told him about the sensor. He said he'd mail the key to us and his service department would contact us about the sensor to have it fixed. Ok. We get the key a few days later, wrong key! It's not even to the type of car we bought! I contact our salesman again (at this point we still haven't heard from the service department). He says well that's the key he had registered with the car (who cares that it's the wrong one, right?) and as far as the sensor, oh, that's not covered. It wasn't working when we drove the car off the lot! So now we only have 1 key for the car, and we'll have to foot the bill for something that didn't work to begin with. So much for them certifying their used cars. Do not buy from this dealership!

Melody Harris Dec 20, 2017

62 year old retired female: I really wish I could give a 5 star rating to this dealership but I just can't. I first contacted the salesman by phone from an ad on Craigslist. I can say that his service for the most part really was outstanding. I live in Wichita, KS and had very specific needs for a Rav4 which only came in the 2006-20012. I needed the V6, 4WD with the pre tow package. This car fit the bill and the salesman told me that is was in beautiful condition. The pictures that were posted showed the vehicle dirty and none of the interior. I had just lost out on another deal to a dealership in Kansas City after putting down $500 only to have the truck sold out from under me and the manager call to tell me how sorry he was. I had been looking for several months for this particular truck and they are a bit hard to find. So I took the salesman at his word and put $1,000 down for them to keep the Rav until I could get to Colorado to pick it up. I rented a car and got myself out there. Mike was very good about communication with me and returning calls and even came to pick me up at the airport - where I had to drop off the rental car. Because of his diligence I just hate to give this deal a "fair rating". BUT when we went out to look at the Rav I saw that the entire passengers side from front bumper to back bumper had been damaged with small scratches to a small dent and about an 18" crease under it with no paint at all left on it. Needless to say I was very let down and felt I had been purposely deceived. He said that they had just gotten it cleaned up that day and he honestly was not aware of all of that damage and then began to justify it by saying that it is a 2007 and will not be perfect and that if I want it perfect I could have it fixed. Then I brought out the sales manager Ed who said he had not seen the Rav to make him aware of the damage. At first he insulted me by offering me a $100 discount. I said look...I just drove all the way out here...a 7-8 hour drive with the understanding that this truck was in excellent condition and the carfax showed no damage of this sort and I was assured by the salesman that it was in outstanding condition. Then the manager had a talk with the salesman and I did overhear him ask if he knew about the damage and the salesman said no. Anyway all said and done Ed offered $500 off or said they could repair it for me but it would be the following week - I was there on Friday - which meant I would be staying in motels and spending more money to stay while they fixed it so I took the discount and bought a touch up paint from them for $14+. Covering the huge deep scratch helped a lot. While finishing the paperwork I had to work with a "finance manager"? He pushed and pushed to try and get me to buy a $3,000 extended warranty by using some scare tactics like if the vehicle will break down it will be in the first two years etc etc...when I didn't go for the $3,000 policy he tried another route which didn't work either for a $2,000 policy. Mike was kind and offered myself and my Granddaughter a sandwich since we had not eaten and so we had something to eat. I was paying cash and really expected this to be an in and out deal but it took about 3 hours to get this all completed. I was exhausted. We finally left with the Rav and headed back to Wichita. Got caught in some bad weather and slept in a rest stop until morning. I will say that mechanically the Rav seems to be excellent and it is very pretty. The interior is as close to perfect as it could be. BUT there were no front floor mats except for the generic ones from the dealership that don't fit the Rav and there were none in the back seating area at all so I purchased some from Amazon for $50. The one in the cargo area is there and in excellent condition. The cargo area cover is missing and they cost over $100 to buy. The manager tried to use the "its a 2007 if you want it perfect you can have it fixed" line on me too but I told him that if it were me selling a vehicle on line I would have sent photos and let the buyer make an informed decision BEFORE driving almost 8 hours to get the truck. That is how I would have done the deal. I asked if I could have if fixed when I got it home and was told no....it would have to be done there. I couldn't take the extra time and expense of staying there at least another 3-4 days. NOW...all that being said. I am happy with the Rav and it does what I need it to do. I would just warn anyone doing any kind of on line deal to make darn sure you get plenty of photos and ask plenty of questions and don't rely on the dealership staff to tell you everything. Mike...I thank you for your responsiveness....you returned all phone calls and in a timely manner and were very nice to deal with. If this was an honest mistake I would just advise you to make darn sure next time you do an internet deal that you know the vehicle and advise your customer because it all falls back on you in the end. You were very nice to deal with. PS please don't tell me to call your General Manager - doesn't seem anyone has any luck with that and the dealership should be contacting the customer not the other way around. All dealerships give a number and say contact the General Manager. It just doesn't work or help.

Therese Rudolph Jul 30, 2017

I purchased a car from this dealership on June 18. For anyone interested in buying a Certified Used Toyota from this dealership, this is a must read. I know it is long, but you will appreciate the insight and at least be informed. Know that there are plenty of other Toyota dealerships in Denver. I had issues with sales/finance (they wrote down wrong mileage and VIN and I had to sign sales docs 3 times) and service (unreturned calls, lost paperwork, wrong parts ordered... see below for entire ordeal). But I feel strongly that the Certified Used Program be addressed first. While there is a systemic lack of attention to detail throughout all departments, my biggest concern is the process in which they certify their used cars. I looked at 2 Certified Used Yaris on the lot. I passed on the first one because the back bumper was LITERALLY GLUED on the car and because the service dept left a tool in the engine compartment... and there was no weatherstripping on the windshield. I didn't feel comfortable that the car had been thoroughly looked at so I chose the other Yaris on the lot. This car had some issues as well, but they seemed relatively minor and the salesman agreed to fix them as a condition of the sale. After I brought the car home, the brakes started squealing terribly. It turns out that the front brakes were completely unsafe! The brake pads were shot and needed to be replaced and the rotors needed to be machined. The dealership did repair those items, but here's my concern... brakes are part of Toyota's 160-Point Inspection that they do in order to Certify a car. Both cars I looked at were certified... and both had issues that should have been addressed prior to being certified. I feel that the service dept is either inept or unethical. Either they missed those items, that I (a 40 year old woman with little car knowledge) identified, or they didn't bother to thoroughly inspect the car before sticking a Certified Used designation on it. I sought out a Certified Used Toyota specifically because I believed that by paying a little more for the car, I would have a safe, quality vehicle to put my teenage daughter in. I didn't get an inspection from an independent mechanic because I trusted this dealership and their certification process. I am so disappointed in this car and I question how safe it is at this point. What else is going to fall apart and how unsafe is this car that I have put my daughter in?? In addition, after I brought my Certified Used 2014 Toyota Yaris home, I noticed that the mileage on the paperwork did not match the mileage on my odometer. The car had approximately 42,000 miles on the odometer, however the finance specialist put approximately 40,000 on the paperwork, which negatively impacted the warranty that comes with a certified used vehicle. When I called my salesperson, he denied that there was an issue and claimed that I mis-read the mileage. I had to push back on him but was finally able to get in touch with the finance specialist, who admitted that he mis-typed the mileage. The next day, I had to drive 50 miles back to the dealership to re-sign all documentation. 5 days later I received a call from the salesman that he had provided finance with the wrong VIN and all of my paperwork, registration, bill of sale and warranty info was for the wrong car and that I would have to re-do all the paperwork again. This time, he was kind enough to drive to me to re-sign the paperwork. All told, I signed sales contract paperwork a total of 3 times. When I purchased the car, I filled out a "We Owe" document, that lists the flaws on the car that I would like fixed as a condition of the sale. The salesman stated that the service dept would call me to schedule the repairs. After a week, I had not heard anything and reached out to my salesman for assistance. He stated the Service Manager would call me straight away. Two days later, I still had not heard from the service manager and I followed up with the salesman again. Eventually, the salesman put me in touch with a Customer Relations Specialist to get me scheduled with the service dept. On July 11, I drove 50 miles back to the dealership for a service appointment. They kept the car for the whole day to fix the brakes and the other issues on the We Owe and as they were handing me the keys, I noticed that there was something hanging from the bottom of the car. They forgot to re-attach the splash guard on the front end of the car. And, they ordered the wrong part for the weatherstripping and now I have to make another 50 mile trip to get that fixed. It's now July 20, and I have yet to hear from the service dept regarding the final repair. Of course, now... my daughter is reporting that the "Maintenance Needed" light is on and her rear bumper is flapping in the wind because apparently it has not been properly secured. This has been a terribly stressful and disappointing experience. Next time I'll head to Groove.

Stacy_D Jul 20, 2016

After logging 273K miles on our 2000 Honda Odyssey we were in the market for an upgrade. I'm a DIY kind of guy and started with Craigslist. Didn't really want to pay a dealer fee and assumed most dealers overprice their used vehicles. However, I visited a few dealers just to complete my due-diligence. I wanted to compare pricing and quality of dealer used cards with what I was finding on Craigslist ...and from private sellers. I was looking for a used Sienna or Honda. After visiting a Honda dealer I swung in to Autonation Toyota Scion on Arapahoe. I knew what my budget was and wasn't interested in a "used car sales pitch". Within a few minutes a I was shaking hands with salesman, Dragos Balulescu, who asked what I was looking for. He quickly checked their inventory and said they didn't have anything currently in stock that fit my interests and price range. About a week later he texted me with three vans they had available that fit my budget. I felt Dragos shot straight withe me from the beginning. He mentioned Autonation's starting prices were pretty competitive as their used car manager wanted their vehicles to hit the top of most search engines. Compared to what I was seeing at other dealerships, I could tell he was right. After test-driving a few vans I settled on another Odyssey and began talking with Dragos about pricing and negotiation options. I felt Dragos genuinely represented me as a customer while he was negotiating with his supervisor, doing his best to get the price I was comfortable with while also working in some maintenance/repair items the van needed. At the end of the night I was the happy owner of a new (used to me) Odyssey that I felt confident had the stamp of approval of a multi-billion dollar company. One great advantage of buying used cars from a dealer is their ability to perform any needed maintenance at their cost. Dealers are motivated to move inventory. Negotiating maintenance/repairs into the deal is an option available at dealerships, but not as much through private party sales. At any rate, I would definitely revisit Autonation Toyota Scion Arapahoe as my first stop the next time I'm in the market for a vehicle! Two thumbs up.

40acres Mar 15, 2015

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