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-- Misty H.

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-- Eloni T.

"Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour."

-- Tom D.

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Recent Reviews from AutoNation Toyota Arapahoe

UPDATE: While the Sales process was good, the selling process is not. We returned a year later to sell my car back because we are lucky enough to be working from home for the foreseeable future and do not need this car. Setting aside the completely insulting low-ball offer that they gave us (for a practically new car with no damage/accidents and less than 5k miles on it), they were extremely rude. I don't know why the man we were talking to thought it would be wise to try to bully us into selling our car for that low offer. He first started by telling us what we knew, which is that the car depreciated from when it was bought. Duh, we understand that and we didn't want the same price back. He kept trying to break us down. Unfortunately for him, we are not desperate to sell and didn't appreciate his nonsense. I politely told him we would think about it and wanted to leave. He asked us to wait to see if he could get a higher offer by speaking with his manager, only to come back with the same one. He then proceeded to tell us why our car was valuable. Which was so so weird. There was a car right outside for sale that was a worse version of our car, still a year old, with less features, selling for more than what we bought our car for. They were giving us an offer that would get them 10k off our car plus interest. We would be fools to do it and they were foolish for trying to pressure us. I would say sell your car independently or through a different company if you can. This was a disappointing interaction. ORIGINAL: I have to say, I was very fearful of buying my first car. I thought the dealership would truly be out to get me and i was on defensive mode when I initially came on Autonation Toyota. That completely changed when I met Carlton Mays, a salesperson there. That wonderful man worked with me and my fiance for two months! He helped us test all our possible options, was available when we randomly wanted to come in, spelled out the difference between financing and leasing, and truly became a friend to us. With him, I honestly knew I was getting a great deal. After a month of driving my new Prius Prime, I know I made the right choice and was glad to have the time to make it. Carlton will take care of you and value your time and effort. I feel blessed to have worked with him. Our finance person, Alex, was also simply wonderful. Both of them worked to give us the best deals and taught us about the different products the company offered. I've always loved Toyotas and now I am a big fan of Autonation, too. Thanks so much for everything!!

Nadia Aug 19, 2020

someday I hope you wake up and realize you were wrong." Beyond disappointment. I was upfront with the sales staff with exactly what I was looking for and wanting to spend. When I gave my counter to their price, Bill marked up the sheet, made it sound like they could do they do, got up from the chair and went to his office. Ashton sat there with us telling us how he couldn't believe it, but Bill sounds like he is going to make the deal happen. Sure enough bill comes back with their Menu sheet, and makes me find where they removed the rebate price to give me a lower interest rate. When I had specifically said all I wanted was the lower interest rate and lower price. Any easy, sorry we can't do it at that interest rate and price would've saved two hours and the headache on my side and the sales staff side. After submitting criticism to an auto email from the general manager, the sales manager, Derrek, responds by saying "I reviewed your deal and the menu we showed you clearly had both the options with, and without the rebate. It couldn't have been more clear but I'm sorry if it was confusing." Which was funny, because the email comes from the general manager. After responding telling him it's by far one of the most disappointing responses in regards to a critique I've ever seen from a sales manager, he responds again quoting me from emails I sent to the sales person and telling me that my statement of them having a "hidden removal of the rebate," "implies something dishonest, and I take that very seriously." He then proceeds to tell me that "it appeared your statement was a simple mistake, which I was clarifying." After my next response telling Derrek that it was not a simple mistake, and that the point was that from the start I told bill EXACTLY what I wanted. He then decided to make it seem as if he was going to accept my offer, come to find out he brings something else over with the offer I wanted right next to it, with a little tiny $0 underneath the price, showing the removal of the rebate. Not once, did Bill tell me that the rebate would not be included with the lower price and interest rate aka, that they COULD NOT DO THE PRICE AND INTEREST RATE I WANTED. Instead of calling me, Derrek, decides to forward the email to Bill to which bill calls me not to solve the issue, but to argue with me, ending the phone call by saying, "someday I hope you wake up and realize you were wrong." Beyond disrespectful dealership. I wish communication was more important, which is exactly what my criticism was for. Bill calling me was pointless, and he only did it as an ego play. Instead of agreeing to disagree that we both apparently saw the discussion differently, he had to argue with me, telling me I was wrong, and then end the call by hanging up on me.

Brooks Carveth Jul 25, 2020

I went in to Toyota Arapahoe to look at a used vehicle with a "non-negotiable" price; naturally I went into the situation without negotiation on my mind. Everything went fine with the test drive, I was fine with the listed price, and I was ready to purchase the vehicle. The individual helping me had me fill out a credit application, went and did a credit check with the finance department, and came back to me with the numbers. I immediately saw that the price was $1,500 more than the stated "non-negotiable" price (the lower price was clearly stated on cars.com, autonation, and the Toyota Arapahoe website. The individual I was working with also verified this after I mentioned it was higher.) He left, and after about 20 minutes he came back with his manager only to inform me that the price on the THREE separate websites was wrong, and they couldn't go lower than the higher price they offered me. Let me reiterate, the ads are plastered with NON-NEGOTIABLE, EASY PRICE, NO HAGGLING, and they came back to me with a new and improved higher price that "was adjusted to fit the current market", per the manager. The manager (middle man as I found out) apparently was unable to change the price himself, so he had to deal with someone through the phone to get it changed (probably a way to shift the blame to make it a little less uncomfortable, who knows.) Phone man didn't change the price of course. Looking back, I should have confirmed the price before going forward with the credit check, however, I was OK with the price and knew that they wouldn't budge any lower on it ("non-negotiable") so I didn't even try talking them down. I guess I made the wrong assumption that I would be purchasing the vehicle at the their stated price (that was listed on 3 sites). Toyota should have made this right. I even offered to meet in the middle to purchase the vehicle and they still didn't budge. Poor customer service. I'm not sure if it was an actual mistake, or if there was some shady stuff going on behind the scenes, who knows. I don't really care to be honest. My credit score was affected, I wasted half my day, and I left without a vehicle. Everything was a lose for me and now my perception of Toyota is tainted, and I will forever avoid "non-negotiable". Wack. Logan

Logan Oconnor Jul 17, 2020

No Tip... I took my Sequoia in for regular maintenance - the timing belt/ water pump. It was done within 1 day, they even took care of an airbag recall! I drove home- 17 miles, everything seemed fine. My husband came home and let me know my antifreeze was leaking everywhere, I came out to check and sure enough, leaking, added another BRAND NEW gallon of antifreeze which leaked out too. I called the tech who handled my car, and was told to have it towed back to the dealership service department in the morning to check the issue and I would be reimbursed for the tow. I set up the towing service, and had it taken back to the shop... when i paid for the tow, I was prompted if i wanted to tip the driver through the payment system, never having to have had a car towed, I tipped the driver the minimum- 15% (after all, he was taking my car, which i wanted to be handled with care!). Toyota determined that the o-ring "malfunctioned" on the water pump, causing me to lose all antifreeze, they replaced it, and my antifreeze, and checked it to ensure it didnt leak again this time (one would think they would have done this test before i picked it up initially!). when i gave the tech my tow receipt, i was told, "We probably wont cover the tip". This would have been GREAT information to be given BEFORE i was expected to set up my own tow to return my car to the dealership. I contacted the service writer the following day, and let him know i wanted to be reimbursed as this was not my issue, and that ultimately they should have set up my tow and not left it up to me, he had to escalate it, I never hear back. I called again several days later after not hearing back and asked for the supervisor, spoke with him, and he had to escalate it, I never heard back. I called again, left 2 messages for the supervisor, finally got a call back, and when i returned his call- i got the supervisor again, had to re-explain the issue, to which he responded that he would follow up. I got a call from the service writer, who was confused about my call, and why i was calling in again over the tow and was supposed to look into the reimbursement of the tip AGAIN for me. He did offer me a credit for the amount to be on my account for future services, however I explained, I wanted it credited back to my card, he said he had to escalate it again- and that "he had never had anyone tip a tow truck driver, and he goes through this at least once a month"... EXCUSE ME, if your service department has to have cars returned 1x a month, for this 1 service writer... there's a problem, not to mention, maybe Toyota should have a tow service they set up on BEHALF of their customers when the work is not working as expected. I don't think it is good service to expect the customer to set up a tow service, and then not know what is customary or not for towing and tipping, with no direction from the dealership on what will and will not be reimbursed. They should DO THE RIGHT THING, and reimburse the tow and the tip! if they really wanted to make it right, they would also reimburse for the $70 gallon of antifreeze (from Toyota!!) that I used to see if that was absolutely the issue . At a minimum a call back would be nice, it has now been over a week with no call from anyone. Aside from getting the complete run around on the tow, my car has not had any more issues with the water pump. I would have rated this service department higher, if they knew how to give customer service. Being a business professional myself, I have heard so many times the Superior customer service model Toyota has... they must have skipped this dealerships service department. make it right Autonation Toyota! Reimburse the FULL tow! And if you don't cover tip- START TELLING PEOPLE THAT BEFORE YOU MAKE THEM SET UP THEIR OWN TOW! Better yet... YOU set up the tow!

Shannon Clark Jul 7, 2020

We initially found this car online and selected the “best price” option. We were contacted by the internet sales manager and scheduled an appointment to go to the dealership to see the car later that day. When we arrived, we had to wait for the salesperson and then he went to look for the car and we waited quite a while (at least 15 minutes) while he got the car. Since he had advance notice, it seemed like he could have had the car ready. We were very surprised when we arrived at the dealership to find that very few of the employees were wearing masks. Customers were touching desks/surfaces and no one was wiping anything down. The only hand sanitizer we found was at the reception desk as we arrived in a bottle that had to be picked up and squeezed-no pump. The salesperson we worked with had a mask on part of the time, mostly with it pulled down beneath his nose. When he was working on finalizing everything, getting keys, delivering the car to us, he didn’t have a mask on at all and got quite close to our faces. After we drove the car, we had to wait again for the staff to appraise our car and there was additional waiting time as our salesperson was working with other customers. Once we’d made a deal, we were directed over the the financing area to wait, even though we were paying cash and weren’t requesting financing. We waited at least 30 minutes in that area and finally someone came out and offered to help us and told us the financing person had gone out to get something to eat. We finally completed the purchase after all of the waiting and were able to leave the dealership. I don’t know if we’d shop with AutoNation again due to the lack of concern for our long waits, waiting for financing even though we were paying cash, but especially for the lack of COVID-19 precautions. There were signs and markings on the floor but the staff were not following any precautions. We’re older and in a more vulnerable age group, so we were surprised at the lack of precautions being taken at the dealership.

Vicki Bondurant Jun 23, 2020

*MANIPULATIVE AND SHADY BUSINESS PRACTICES, WON’T FOLLOW THROUGH ON PROMISES, FAILURE TO MEET EXPECTATIONS* Our experience with Toyota Autonation Arapahoe was long, and painful. During the last week of October, we purchased a 2019 Highlander with a $3000 rebate special. We worked with Andrew Contin, who was fabulous the day of. He even got the dealer fee reduced. We signed docs to lock in the $3k rebate which expired 10/31, and told Andrew we’d have cash the first week of Nov. He said that was fine. We discussed the following: Adding a remote starter upgrade He told us he’d find the second FOB key The added bonus of 2 free tanks of gas after filling out a survey I told Andrew on 11/4 that I’d come with a check on 11/8 in the AM. He had 4 days to prepare. So on 11/8, I was underwhelmed when it took until noon for him to say he was ready and “sorry it’s late, our sales meeting ran over.” I guess there’s no way to make an appointment, instead you need to be flexible to their schedule. When I got there, I learned that: The rebate had dropped to $2500. The remote starter hadn’t been installed. The missing key FOB hadn’t been found. After spending 2.5+ hours at the dealership and wait for final docs (which were incorrect with the $3k rebate, something I had to point out), I was unimpressed that with 2+ weeks for him to prepare, it took so long. I didn’t have the energy (pregnant at the time) to argue in person about the late and long transaction, reduced rebate, missing FOB or uninstalled remote starter, so wrote the check and left. But this did not sit well. No one told us we’d miss the rebate if we didn’t PAY for the car in October. There was a lack of communication and failure to set expectations on Andrew’s side, which cost us $500. I also wondered why nothing was ready and I’d have to come back to get the starter + extra key. So, I emailed Andrew with my frustration. Bill Gallagher followed up via phone to apologize. He was helpful and had gotten permission to send a $500 check to resolve. Great, thank you Bill! I told him I was still waiting on other issues. He said Andrew would follow up. A week+ passed and after 2 follow ups with Bill (he told me he’d asked Andrew to call me), I still hadn’t heard from Andrew. Where was our extra key? And the remote starter? And minor, but I why did our pickup take 2.5 hours and nothing was ready? So, I was honest on the internal Toyota survey about our transaction with Andrew and gave him a poor review. Bill Gallagher called to ask why I’d given a poor rating. I told him I appreciated the $500 check, but I still hadn’t heard from Andrew and the outstanding issues hadn't been resolved. Since I was rating Andrew, I couldn’t in good conscious give a good rating. Enter manipulative GSM, Josh Frakes. Bill told me Josh was going to cancel the $500 check because I didn’t give a good survey rating! It became clear that they were BUYING my feedback! JOSH DID CANCEL THE $500 CHECK, and I NEVER heard back from Andrew! When I went to get the 2nd key FOB (another 2 hours out of my day), I spoke with Bill. He was friendly and apologized for Andrew still never getting in touch. I told him it wasn’t about the $500 but how this was handled. I said I’d be reviewing on Yelp, FB, Google, etc. He asked for one more chance. He wanted Josh Frakes to talk to me. I said I'd give him 2 days and then I’m writing reviews. Josh never called. He clearly doesn’t care about the customer, he's manipulative and then cancels checks if you don't comply. To summarize: Andrew Contin won't take responsibility and is incapable of handling problems. He can sell a car and then crawls under the covers and makes his boss deal with it. Bill Gallagher has been wonderful. He got stuck in the middle of a sh!t sandwich and handled it the best he could. Josh Frakes, who I never actually spoke with or met, is shady and engages in unethical practices at the expense of the customer. Thanks Bill for trying to give the car industry a better name, unfortunately your coworkers are perpetuating its terrible reputation.

Heidi Probably Jan 9, 2020

I have sent the following to April Foth, sales manager who I bought my 2016 Toyota Sequoia from and she talked to Ed Jones, used car manager who then called me and left a message. He said the brake pads where within tolerances for their inspection certification. The following email I had sent previously to April regarding our problems. I feel that AutoNation’s certification program is not worth the paper it’s written on. When a vehicle has brake issues it is a safety issue regardless of how much wear is on the pads. The fact that another Toyota dealership diagnosed the problems which cost me over 600 dollars to fix tells me they didn’t do a fair evaluation of this car’s braking system. That is careless and no reputable dealer would operate in such a manner. Dear April, Haven’t heard from you since we’ve talked last week. Just thought I would let you know what has been going on. After having Toyota in Dickinson finished the brake work which they said I needed to have done to get rid of the brake squeal, replacing front rotors which they said were poor quality and didn’t fit the pads installed, turning rear rotors and replacing rear pads and shims, I drove it 60 miles home to western North Dakota. The next day we drove it for about 10 miles and heard a grinding noise even when brakes weren’t applied. I felt the rotors, front were smooth but rear were still rough with grooves. We had to fly to Phoenix this week for my wife’s Dr. appointments at the Mayo Clinic. I called Dan Porter Motors (the Toyota dealer in Dickinson who did the work). I have an appointment to get it looked at next Monday when we get back. I am very disappointed in this entire purchase. We purchased this vehicle from a dealership which “claimed”they had done a 125 point certification check prior to selling the vehicle. We drove it the next day, after purchasing it, back to North Dakota. We probably applied the brakes 20 times on that 600 mile trip. Then pulling into our home town my wife said we have a brake squeal. The next day we drove it 60 miles to Dickinson to a Toyota dealership which diagnosed the problems on the attached bill. We had them fix it which included putting new rotors on the front as well as cutting rear rotors and replacing those pads. Included was a diagnostic charge of $87.50. We drove it home only to discover noise again from the brakes. I am assuming the next step will be replacing the rear rotors. My question is this. How can one Toyota dealership sell a vehicle with a 125 point inspection certifying the vehicle is safe and ready to be sold and then another Toyota dealer can look at the same vehicle and diagnose a set of front rotors which are glazed needing replacement after they were supposedly cut and renewed. They in addition said the rear rotors required that they be cut and new pads and shims installed in addition to pins that were dry so obviously not lubricated during your check, which you said were all satisfactory in your certification paperwork. This is especially frustrating since we purchased this vehicle with an extended warranty which should cover everything not covered in your certification check. I expect you to remedy this problem with communication with Dan Porter Toyota and between your dealershipsj solving this brake noise problem and reimbursing us for the cost of these repairs. We will have made two trips to Dickinson to get this fixed as well as our time and gas expense of 120 miles round trip. I do not feel that we are being unreasonable in expecting this after purchasing a $40,000. Vehicle from a Toyota dealership.

Michael Bostyan Dec 18, 2019

I wait for a while to see what TOYOTA customer relation will do for what we experienced recently from our brand new car purchase from AutoNation Dealership. I feel that I need to share my experience here for people who interested to buy a car specially brand new one. The sale part of process went well, and sale person tried to do all his best as much as possible to help and make the sale process goes smoothly, but the problems showed up after leaving dealership and contacting them for what we experienced. I have received different version of explanations for what happened for the battery (explained below) from different party at TOYOTA. On one Saturday of November 2019, I purchased a brand new 2019 4RUNNER. Upon driving the car, one day after the purchase, I discovered few issues with the vehicle: 1-Burning smell coming out from the vehicle. 2-I noticed there is a chip on front windshield. 3- Dealership missed to keep trunk mat in the vehicle. I scheduled an appointment with sale person on Monday (Dealerships are closed on Sunday In Colorado) and he wanted to postpone it by Wednesday. On Wednesday, before heading to dealership, surprisingly car failed to start. I called Toyota Road Service Assistance. They send someone to see what is wrong with the car. I was in Walmart parking lot for like more than an hour waiting for assistance. When the Toyota guy checked the car, he said something is wrong with battery and mentioned the battery had same issue before, as two battery caps were not covered, they are usually covered for factory new car leaving dealership. He said most probably this car experienced the same issue before leaving the Toyota dealership lot. Right after that, I picked up my 3-year-old kid from daycare and went to the dealership (Wednesday around 5-6pm). Sale person was aware of the situation as I called him when the car didn?t start for his recommendation. They looked into the car and said nothing wrong with battery (Three weeks later, I received another version of explanation from customer relation guy saying that this car was in showroom and they usually loosen the battery cable and maybe they forgot to tighten later on). So far, I have not received answer make myself satisfied why the same issue wouldn?t happen again. FYI, vehicle left the dealership with about 130 miles on Saturday and came back to dealership on Wednesday with about 220 miles on it. At the dealership, I was told the windshield won?t be repaired unless I provide them with the great customer service satisfaction surveying sent by Toyota. I felt they took repair/replacement of windshield as a hostage to receive a good surveying. However, three weeks later customer relation guy scheduled a repair for the windshield. This car supposed to be my wife?s primary car as we are a family of 4 (including 3-year old daughter and 3-month boy), we are very disappointed and shocked from what happened, and I find the situation very irritating. Our expectations from Toyota brand new car was beyond what happened to this car. New cars simply don?t do that. While I do understand that manufacturing errors do happen, still I can?t comprehend the fact that the car was not tested before handover. This is not the type of product I would have expected from a manufacturer of this size and reputation.

Amirpasha Peyvandi Dec 17, 2019

Ill start by saying I purchased my 2012 Toyota Sienna at this location so always bring it back to the dealer for any service. I made an appointment for the Sienna for 4 reasons: right front light flickering, car was slow to start regardless of weather/temperature, a very audible "groan" was heard anytime I put the car in reverse and, it was due for its "regular" service. The dealership had the car only a few hours and called us to tell us it was ready. We could not get to the dealership to pick up the car until 630 (believe they close at 7). I got in and started the car, but the delay was still noticeable. I tried to justify the slow start due to cold temperatures...but it was 47 degrees... I got to the first stoplight on Arapahoe Rd and noticed the right front light flickering just as it had done before. We did take the car home because we needed to secure two cars for my husband's job early the next morning, but I would have turned around and parked it back on the lot if that had been an option. Next morning I took the car in to a tire place to swap out my summer tires for winter tires. Yes it was slow to start but the "groan" was immediately audible. I guess I have to wonder what they actually did during the car's service appointment, but it appeared that they took the car, charged us some money, looked it over and gave it back. To be fair, when we called to discuss the obvious issues, the gentlemen offered to take the car in that day but again, we needed the capability of using two cars for work. We do have another appointment next week and Im hoping for "actual service." I'll add too that there is rarely a car dealership around that doesnt run the car through the car wash before giving it back. I dont necessarily expect it but the precedence has always been there. And no, they didnt wash the car. There should be a MUCH better service system in place. Extremely disappointed as this will mean a return trip. If something is worth doing, its worth doing right..... The questions below ask if I would recommend this dealer to a friend. I will hold off in saying "No" until next week's service.

T.C.M. Dec 4, 2019

The title is AVOID THIS PLACE AT ALL COST!!! I have been looking at vans for some time. I’ve done my research and learned that Toyota Siennas are the best AWD minivans since there are almost no AWD minivans. Though, I waited till my husband returned from deployment so that we could go look at them together. Fast forward, my husband comes home and does his thorough meticulous research and finds Auto Nation Toyota at 10531 E Arapahoe road, Centennial, CO has a few of these minivans. Happily, we head there and find our salesperson Matthew, who by the way was a wonderful individual to deal with while looked at 2 minivans. One of them was a 2017 Toyota Sienna and the other a 2016. They were both Limited Premium. We were delighted with the 2016 one and because it was getting late that evening, we decided to come back the next business day. My husband and I have EXCELLENT credit thus, it was no problem getting an approved loan through our military bank, USAA. We basically walked into the dealership with an approved loan check for them to fill in with the price that the minivan cost. At this time, Matthew introduced us to a finance person Roberto Rocha. We reported to Roberto that we had a check from our bank already ready to go. He instantly hesitated and told us he could not let us walk out of the dealer with the car that same day, even though; they would take our money, and required us to sign the loan and contract. My husband and I did not feel comfortable with a dealer having our money AND also keeping our car till “their paperwork was finished”. Therefore, we stated that was not going to be a deal then. Roberto however, directed us to his manager Pawel. Pawel was very respectful and understanding of our situation. He said the only way we could take the car was for us to get a hold of our bank and expedite the payment the same day. Diligently, my husband called USAA and went through the dealer’s loop holes to ensure they got their money funded that same day, which according to both; the bank and the dealer NEVER happens. But we made it happen. Their money was funded that same day!!! We encountered one bump on the road. Our bank did not want to finance the van for the listed price as it was higher than its value. This means that, Auto Nation Toyota was selling this van for a higher price than it should sell. However, we were willing to take it and my husband gave $2000 down so that the loan would stay lower. After 4 inconvenient long hours spent at this dealer, breast feeding and baby nap in public, just to ensure that they were set on their side, we were able to walk out with our minivan. Two days later our bank called and said that the loan had been funded for the original price the dealer was asking for. This means, not only did the dealer finance person Roberto ask for $2000 of our money, but they also received $2000 extra from the bank. This is a total of $4000 over the price of the car that was originally listed for. I believe we are all familiar with what falsification of documentation looks like. This is exactly how my bank stated it. We had signed a contract for a specific financed amount, however they still turned around and sent other documentation with a totally different financed amount we had not approved. Right away, we felt dishonored, lied to, betrayed, stolen from! My husband and I decided to return the car and end this. We did not trust this dealer anymore as they had stolen money from us and our bank. That morning, Ryland helped us with all the return paperwork. While sitting in his office, we called USAA and ensured Ryland received a fax from the bank so that they would fill it and return their money. Thursday, Friday, and Saturday went by. Monday now, my husband spends half of the morning, calling the dealer; asking for finance and anyone who can help us figure out where the return is in the process. No one had an answer for us. After being transferred several times, a female finance person answered and although she was able to hear my question by her response, after I brought up my concern, she started saying she could not hear me and hung up on me. We called 3 more times after this. Somehow, this finance female, still could not hear me. I tested my phone in another phone call and seemed to work just fine. Since we were being ignored, we drove there. Again, horrible customer service!!! We asked for their finance manager, but no one could find one. Stefan, a male finance person finally came and addressed our concern. But instead of inviting us to his office, our concerns were discussed in public, in front of every other customer in the dealer. Again, VERY UNPROFESIONAL!!!!! Stefan stated they had 14 days to refund the money back to the dealer and he had no idea where the money was in the process. Basically, we are still out without a car, struggling with work between my husband and I, with a baby, and liable for an auto loan that we DON’T EVEN HAVE A CAR for. We tried explaining this to Stefan, as the dealer asked us to ensure their money was funded prior to us taking their car out of their lot. We asked for the same courtesy; however, NO ONE seems to care there, NO ONE seems to offer great customer service. Thus, in the meantime, we are left with no car, an auto loan that is under our name, and with no answers from this dealer. It is very unfortunate that we cannot rely on these salespeople nor managers to help their customers, especially the ones that serve this country so that EVERYONE can sleep safe at night. Sincerely, Deimys and Josh Vigil

Deimys Vigil Dec 2, 2019

I recently purchased a Jeepn from AutoNation Toyota Arapaho. This would be the 4th vehicle I've purchased from an AutoNation in the last 15 months. All other purchases were through the other AutoNations in town, but this time I used AutoNation Toyota. It was the worst experience I've ever had. First, the first salesmen we worked with was miscommunicating several times throughout our negotiation. He would provide us a price and then come back and change the price and say that, "well I had to get approval, and the manager won't do that". We ended up asking for another salesman. Then, we got another salesman after complaining to the manager. The manager was condescending and kept reminding us that others are interested in the vehicle so if we weren't going to buy it, that others were in line. When we test drove the vehicle, it was making a vibrating/rattling noise and asked that it be checked. While we were waiting to go through finance and finalization of paperwork, we were assured several times that the jeep was in the shop and they were looking into the rattling noise. Finally, when we got to the finance person, he said that he checked and they fixed the rattling noise, "it was easy, had it fixed in 5 minutes". So, I asked, what exactly was rattling what did they do. He said he didn't know, but it was nothing....fixed in 5 minutes. So, I told them I wanted to know. they said they would check. Noone ever followed back up. They were in a hurry to get us out of their office and buy the car, but not worried about following up or providing customer service along the way. Even in the car detail, they were in such a hurry to get it detailed and out the door, that they oversprayed Armor-All all over the windshield and guages that we had to re-clean the car so we could see out the windshield. I called and provided my feedback to Dave Swafford, customer Service Manager who I explained all my concerns with. He called me back and told me that they didn't really fix anything. He explained that the Technician couldn't hear any rattle (even though we had the technician in the back and showed him and he shook his head and said, "I hear it, I bet it's just the firebarrier panel". So, they lied that they fixed anything. Now, we have a rattle and will take it elsewhere so it is actually looked at because you can't trust what they are telling you. They are only interested in a sale, not a long term customer. This is really disappointing considering we did not have this experience at the other AutoNations.

Heidi Rayman Jul 8, 2019

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue. It was easy to schedule and he was very understandings. Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

Loren Michelle Johnson Apr 21, 2019

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