I have taken my vehicle to the Service Department for many years now and I continue to be impressed with the quality of care and customer service.

Natalia Macdonald is the best! Found my dream truck she and my husband surprised me with an awesome birthday present! She even drove it to my house … I am still shocked at her amazing customer service. Thank you for going above and beyond Natalia

We had a non-traditional car buying experience where we lived in Salt Lake City and the car we wanted was located in Denver area at AutoNation Toyota. With the uncertainties of buying a car without physically seeing the car the salesman, Mike Meis, put us at ease by validating the dealerships process of standing behind the cars they sell. This included a 300 point inspection, confirming brand new tires had been added, and a 90 day/4k mile warranty. Once we agreed upon pricing, arrangements were made to go pick up. Appreciate the dealerships professionalism during every step of the process. Thanks again Mike!

I love Toyota AutoNation on Arapahoe. I have bought 3 Tacomas there and they always go that extra mile to make the experience personal, adaptable for your life, and to your satisfaction. My favorite salesperson is Natalia MacDonald!! She has always been so helpful and available. I can’t imagine a better person to help with purchases this significant. This week I bought my wife a surprise blue Tacoma— her dream car. Natalia found it, got me in right away, even changed her schedule to make sure she was there when I needed her, and drove it to my house to surprise my wife!! She is the best!! 6 stars!!

Tony Nwoke was so friendly and knowledgeable. We appreciated all of his help in buying our car!

They are always helpful, even when things are busy. They take time to answer questions. As a person of limited means, they take time to see what really needs to be done and what is fluff. I appreciate the honesty and not taking advantage of me as a woman. This is why I keep going back to them and plan on it for the foreseeable future. Thanks AutoNation Toyota Arapahoe!

I/we have always been treated great here. I'm not a "car guy" I have always avoided dealerships like I avoid shopping malls. But, I must say that I have never had an unpleasant experience with the staff at Toyota Arapahoe.

Waited at dealer for service to be completed, surprised at how quickly everything was done. Comfortable waiting area and staff eas great

Good experience all around

I had a great experience at this Toyota. My salesperson was Dante, he was nice and knowledgeable. Answered all my questions and really helped me feel comfortable in purchasing my first car.

Great customer service and efficiency!

There was a lack of communication about a car rental charges I incurred while my Camry was there for factory recall work. Was told by the service writer the rental would be covered by Toyota. It was not completely covered. Tired to find out why car rental charges were not completely covered as promised by the service tech by trying to contact service management for 4 days. They would not return any calls. Left several messages asking for call back, no answer. Finally got in touch with management of the dealer to discuss the problem and worked it out. Total lack of communication with service management that would not return calls to discuss my concerns. Lack of explanation of what Toyota would pay for with the car rental by the service tech. Will no longer be buying my Toyotas from any Autonation dealer

Mike M was fantastic! Super helpful, listened to what we were looking for, and was an advocate for us from the beginning to the end. The financial team was fine, albeit slow and seemingly overwhelmed. Overall, great experience buying a car!

David Butkovich made buying an unexpected purchase smooth and stress free. The entire team at AutoNation Toyota Arapahoe were a pleasure to deal with and unlike the expected car buying experience. Thanks guys for your support and professionalism.

Great service and very friendly. They even have a shuttle that will drive you home and pick you up when your service is finished!

I would like to say how their employee Tony in the service department Went above and beyond to make me a happy Toyota customer! If you’re looking for someone in that department who knows what they’re talking about and actually cares about what you need definitely go talk to him he goes by Tony or Anthony!

Great service!

Denny was awesome! Was very thorough with all of the paperwork and made me feel very confident in my purchase. Thanks, Denny! Dante helped me with everything when reserving my car and just all around wonderful and enthusiastic. Both of them 10/10

This dealership has terrible customer service. I have had several issues with my new car and the only way to make an appointment to fix issues, that never should have occurred, is online (can't get anyone on the phone, no one calls back, even though they said I've receive a call when the part I had to order came in nor did they call to set up a service appointment that was convenient for my work schedule). Will now have to spend an additional 2 weeks (I've owned this brand new car for 4 weeks) without air conditioning in 95 degree weather. So disappointed.

I brought my 2003 4Runner with over 200,000 miles in for a safety check and a transmission concern. My concern was eliminated with the push of a button and worn brakes were replaced. Yesterday my husband took our daughter’s 2004 Chrysler Pacifica to the dealership service down the street for a transmission concern. They said her car is too old to fix. The excellent service Toyota provides enables cars to last a lifetime.

Just leased a vehicle and the whole process was painless. They did a great job and I can see us bringing future business to Autonation Toyota. Great dealership

We bought two cars from AutoNation Toyota Arapahoe in the lost couple of days. I will really recommend Giovanni, very trustworthy, friendly and helpful.

Everything about this location was professional, fair, and worked with me in every stage of my car search. Eyad was awesome. Unlike others I have gone to, who just wanted to sell me what was on the lot already, Eyad listened to what I was looking for and did everything he could to get me the Tacoma I wanted. He also was on my side to get me the best deal he possibly could. Thanks to his input and knowledge I was able to get the truck I wanted and am loving every minute of driving it.

Had an excellent experience buying a car from Eyad. He was friendly, knowledgeable, and extremely helpful. He understood our budget and worked with it. I am very happy with my experience and can't wait for my new car to arrive! Definitely ask for Eyad!

Have purchased multiple cars at this dealership and was always helped by Giavonni. Excellent customer service every single time. Would recommend this dealership all day. Managment knows what it's doing for sure. A++

Denny in finance was amazing and answered all our questions. Salesman Faheem was also amazing and helped us through the process.

Denny Ying and Faheem were super kind, patient and extremely helpful! They did a great job helping us get our amazing new car! Thank you!

We are regulars at Autonation Toyota and went to sell our truck back today. Employees Hasnaat and Sean were amazing to work with! They made the process quick, listened to what we wanted, and made jokes along the way. Thanks for the fantastic experience guys! Have fun with big blue. She’s the best! We will be back soon.

Unfortunately one of the worst car buying experiences I have ever had. Sat in the showroom for over 2 hours (cleaning crew was the only other people in the lobby) as we waited to "close the deal". Salesman told us "20 minutes" and disappeared. Same salesman was unable to give me the extra key and said he would mail it the next day. Finally got the key 2 weeks later (he addressed the envelope to the dealership...yep...where he works, not to me). Only reason the purchase was actually made was the vehicle and it's qualities...nothing to do with the dealership.

Mike Jones was our salesman. He was amazing and I would recommend anyone go car shopping with him. He helped us right away, yet was not at all pressuring. He went above and beyond to make sure we were well taken care of. Highly recommend.

Wow I’ve never had a worse experience with service than here. To start off with my advisor Jeremy checked me in but did no paperwork, no walk around, no go over estimate or anything. I signed up to have Elliot give me a ride. He seemed nice enough but rattled off his spiel like a drill sergeant. He told me he wasn’t ready yet, once I sat down grabbed me to go and then proceeded to run around for 10 more minutes talking with different people and it was clearly evident he did not care about us. His driving was a bit erratic and several times I thought he was going to hit someone. About 3 hours after dropping off I called for an update, was transferred to Jeremy’s voicemail. An hour came and went and no call back. I had to call back again now 5 hours after drop off for a simple task and someone said yeah I think your vehicle is done. I made it over to the dealer and proceeded to check out. I mentioned that no one updated me about my truck and it wasn’t a very positive experience. I asked about an additional item I asked them to check and found out they didn’t write it down nor look at it. They gave me a card and said call Jeremy tomorrow about this. No apology no care. When it came time to leave they had lost my keys and for the next 10 minutes had to search around and eventually had me go to their key box to look for my keys. Some fool had written down the wrong number. Horrible customer service, didn’t quote a price upfront, overcharged for a service other dealers do for far less, do not call to tell you when it’s done, and take forever. I remember now why I will never take my vehicle here or to any other AutoNation again . It’s worth the drive to Mountain States where they actually CARE about their customers, have customer service, do a great job, and aren’t a bunch of incompetent fools.

I recently traded in my vehicle for something newer, with more upgrades. Cammie and Taylor were fantastic to work with. They found a good fit for me, and made the whole process easy, and highly efficient. Kuddos to a great duo!

I had a wonderful experience with the service department. They were welcoming, efficient and took great care of my Avalon. However, I only reviewed this location four stars due to having questions that only the finance department was able to answer…. Yet on my three different attempts, couldn’t find a finance person to talk to… nor could leave my info for someone in the finance department to call me back when they had time. I’m sure had they known I would leave this review, they would’ve helped me… But I’m persistent enough to get my questions answered in the end!!! 😆😆 I appreciate the follow up response, but I "stopped by" 3 times and was turned away each time. My suggestion... Instead of telling ME to "keep coming back...", find the root of the issue and have someone reach out to me!? :) UPDATE: Went back for service as (apparently) service is required on my Avalon every 5,000 miles!?!? So had the oil changed at 10.5K, back at 16K for a tire rotation, then will have to go back at 20K for an oil change... 25K tire rotation, 30K Oil... etc. Obviously, the service center is way busy... I had to wait an extra 25 minutes because they had a car parked BEHIND my car (again, obvious that this other car (if it even had an appointment) came AFTER me since it was parked behind mine) and I had to wait for them to finish that car before having them retrieve mine!?!? So, something that was to take (upto) an hour and 15 minutes, took an hour and 40 minutes having to wait for the other car to finish. Poor planning, poor scheduling and all-around hassle. Not to mention I had to call a Service Manager to make the appointment as I called in and left my info 3 times (hence the tire rotation at 16K vs. 15K) ... because nobody ever called me back. Overall, it's just a shame. The people in the service department seem knowledgeable enough, but it must not be run very smoothly if I have to go thru all of this hassle every time (2nd time on 3 months).

We purchased a used Toyota Highlander and Trevor Butkovich was great through the entire process! He was quick to respond and very knowledgeable. 10/10 would recommend him if you’re looking for a new vehicle!

Just completed my 6 month new car appt. I wasn't charged anything which was nice but didn't get an oil change like I was expecting. I guess it's not that necessary for new cars. I didn't have any problems dropping it off and returning later in the day. I scheduled the 1 year appt before I left and the staff was very helpful both at drop off and pick up.

The staff was super helpful and I’m in love with my 4Runner. It’s a certified Pre owned and i got an amazing warranty with it.

Autonation Toyota Arapahoe was great to work with. We walked in at 5:30pm and walked out at 9:30pm with keys in hand. We had a trade in and although they didn't give us what we wanted, they weren't far off. They helped us with financing to make numbers work for us. I also appreciated that although there were many customers inside the dealership, it still felt private. We didn't know what anyone else was doing, nor did we feel like everyone could hear our conversations. The vehicle was the only vehicle available on the entire lot and really not ready to be sold. We were leaving town in a couple days. David Butkovich was great and worked some magic so we could take the car home that night. Thank You!

Salesman provided the most unhelpful and unprofessional experience I've ever had. Would highly recommend driving the extra distance to go to another Toyota dealership.

As all dealers, they are pricey on services. They did not reset the maintenance reminder on my vehicle, so now every time I start my car I get the notification that maintenance is due. They were reasonable in the time it took to service my vehicle and had good communication.

In and out quickly. They said what they were going to do and did it in the time they said it would be done. You can't beat that!

Always a pleasure working with the Toyota team

Fast service, fair pricing

Eyad was extremely helpful when I was getting my car the other day. The experience was quick and efficient, and he was very friendly. Everyone was very professionally and helpful and I would highly recommend.

Fast, friendly service and easy to check in and out. They always take care of everything needed and usually before the estimated time frame! Great!

I ordered a new car about 2 months ago and have called numerous times to check the status. The sales person has only returned 1 call sometime ago. In the last 3-4 weeks I have called about 30 times no return call from the sales person, I have asked to speak to a manager they are always to busy or in a meeting. I have been told that someone will call back which they have not. I was asked for my phone number so they could look it up, they don’t show anything, so who knows what happened to the paper work. Very unprofessional way to run a business. I went to another dealership they ordered the car that day and gave me an order form. Very bad dealership.

I purchased my first car here and it was a great experience! Eyad was extremely helpful and patient while we looked at different cars. He haggled for me and I got a great deal! The dealership also offers a great warranty and in-house financing. I recommend Eyad as everyone's salesperson!

Had a great experience at AutoNation Toyota. Tony Nwoke was more than helpful and answered all of my questions! above and beyond customer service!

Autonation Toyota Arapahoe has always been pretty good at checking you in and out. Great service and always have a great parts department. The only reason for a 4 star rating is because it takes them a while to get the cars back to you after they’re done with service. On this last trip, they never reset my maintenance light after an oil change. Just little stuff that adds up.

This dealership has been for the most part a good dealership. Although, twice I had to let the service person know my vehicle was completed and Ive been waiting for nearly 30 mins to get the rest of the process completed. I am going to assume that it was over bundence on the workload.

Bobby Calamge was AWESOME! Great experience!

Service check in was prompt, informative, and courteous. My vehicle was ready in the promised time.

Had a great experience working with Sergey Osadchiy! He was really knowledgeable and was able to answer all of my questions. Found him to be extremely friendly and personable. Five stars!

I was looking for used car the other day. Very nice salesman named Sergey helped me. Very knowledgeable and easy to work with. Good place.

Purchased our vehicle from here and do routine maintenance. Our experience was great, the sales person that helped us was knowledgeable and not pushy, and was really really helpful in figuring out how to get out of our lease and into the car our family needed. Maintenance has been a breeze so far and is covered. All in all a great service and a great dealership!

Great experience while getting parts and checking out some cars.

Bobby Clamage was east to work with

Bobby Clamage was amazing!!

Came in for my scheduled 5k maintenance and worked with Jason. He was very nice and friendly and answered all our questions. Had to do a recommended alignment and everything went smoothly. Great service!

Bobby Clamage was my favorite!

My latest service appointment was full of pleasant surprises! The day I called in to make the appointment, that same morning, my husband received a reminder call that it was time to bring my car in soon. I was able to get an appointment within the week at a time that worked for me. I planned for 1 hour at minimum and they had me in and out within 30 minutes!! Now that's what I call service. Toyota, thanks for always being so great to me. 😁

Purchased a car here. We worked with an excellent and honest salesperson, Joe Bates. Getting a new car is often times stressful, but with Joe was it fun and straightforward. Thanks again Joe!

I received a recall notice from Toyota for my 2021 Venza. I scheduled an appointment online for service. Online, the estimated repair time was about one hour. I arrived at the dealership on time and was told that service would take 3-4 hours, but a shuttle was available every 30 minutes. So I signed up and waited in the lobby . . . for at least an hour. The shuttle dropped me off at home about 40 minutes later. With the realization that scheduling a return trip by shuttle might require at least 90 minutes after I received notification that service was complete, I calmly declined a ride back to the dealership on the shuttle. Bottom line . . . what I thought would be a one hour service call consumed the better part of a day.

I've visted Toyota AutoNation on several occassions for the service needs of my Rav4. I continue to receive excellent service at each visit with a thorough review of my service needs.

I went in to look at buying a new car. I'm not really ready to buy, but I spoke with a Sales person, Sami. She was so knowledgeable about the vehicle I was looking at. Camry. She was very kind and made me feel very comfortable with the dealership. I will definitely buy from this dealership when I am ready.

I’m so very thankful for all the outstanding assistance that David Butkovich provided in every aspect of purchasing a vehicle. He did everything possible to make things ideal for me. Throughout the process he showed great patience, which allowed me to be completely comfortable with moving forward with the purchase. I especially appreciate David’s no pressure approach. David made a highly stressful event more relaxing. Also, while completing the paperwork with Jesse Christy, I was shown great courtesy and outstanding customer service. I had the dream team! This was the best experience I’ve had purchasing a vehicle. I’m so happy with my new vehicle and I would recommend AutoNation Toyota Arapahoe.

I had such a pleasant experience buying a car with Bobby from AutoNation Toyota Arapahoe. First off, my car was hit by a drunk driver and totaled in a hit-and-run last week. This made for a very stressful car buying experience from the very beginning. I was in a pretty desperate situation to buy a car since mine had been totaled and was without one, I was ready to purchase something ASAP. This would’ve made for a very easy sale for any dealer. However, I visited three dealerships prior to coming to this one (those others shall remain unnamed) and for various reasons was put off, frustrated, and plain annoyed. I had not only had to take off work to conduct my car buying search but also had to take Ubers and/or get rides. One dealer told me the car was “unavailable” to look at or test drive even though I called and told them I was coming and drove 40 minutes. The second, again had me driving 40 minutes to look at the car and failed to mention that car had a deposit on it already. The final dealer, again 45 min drive, was not transparent about the condition of the car. Although used, this car was in horrible condition and had not been accurately described either in the pictures or description online. After dealing with a condescending sales consultant there, I decided to go to the next closest dealership, AutoNation where I encountered Bobby. Right from the get go he turned a very stressful situation into a fun and positive experience. He was funny and made us laugh. We were in and out in under 2 hours. I just love my car! It just goes to show you if you care about people, enjoy your job, and treat people with a little kindness you can turn a really bad experience into a really positive experience.

Bobby calmage was the best sales person ever! He was fun throughout the entire process, and got me the car I wanted! Won’t ever go anywhere else!

Very professional and courteous!! Took great care of my car, as well as having a shuttle service, so I didn’t have to stay and wait while my car was being worked on!! Will use again !

Worst Services received! Not only the extrapolated prices for recommended services and products but a security and privacy concern too. Yes, I am getting receipts on my emails for other customers after I visited here for my car. Not sure what level of privacy is maintained. Not even sure if my receipt would have been delivered to other customers' email addresses too?

I would stand in line to buy from these people. Most awesome sales person I have ever dealt with, Sami. Most awesome other sales person I have ever dealt with Tali. Most awesome finance guy, Luis. All overseen by most awesome sales manager Ed Jones. Honest, fair price and trade. Didn't take advantage of me one little bit when they could easily have done so. This place is like visiting Disneyland. Buy from them with extreme confidence!

Such a nice guy love his attitude . He's a new guy esmail . Good customer service 👍

Gregory Laubert (especially)and his sales team were the meanest, rudest, nastiest men I've ever met in my life. Decided to go across the way to Echo ... I was treated like a queen there and got I a great deal.

Fast and friendly, I highly recommend Autonation Toyota

Hands down the best salesman in Denver is David Butkovich. He got me the new car camry 2022 SE AWD faster than I expected.

Toma is always nice to deal with!

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere.

If you’re in the market for a new Toyota you need to go see Samuel Zevallos-Duenas. Great salesman that helped me out when other salesmen wouldn’t bother to give me the courtesy of a conversation. Samuel helped me pick out a brand new rav4 XSE that was shipped straight out of the factory. He kept me updated through out the shipping process and made the whole car buying process super simple and easy! I felt taken care of and even had a great experience working with Usman Shakoor in the finance department. Can’t wait to enjoy my new Toyota for many years to come!

Bobby was great! He was easy to work with and made the experience enjoyable. He went above and beyond.

I was super happy with how quickly my car was serviced for its 15,000 mile checkup. They did a great job!

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere.

We had a great experience! Charlie was awesome and made the car experience easy!

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with.

I don’t know what is with this place, but it’s the most bizarre way to handle service. Why even make an appointment? If you love standing around in the service area and you enjoy it when people go out of their way to avoid eye-contact, then this is the place for you. The service is horrible for me (you walk in, no one directs you where to go, you're ignored by a bunch of folks, standing behind their own service desks, who look like their are over-worked and under-appreciated, most don't even want to make eye-contact with you). I seriously get the feeling that these people hate working there. I genuinely feel badly for the folks who work at the service desks. It’s like another annoying a** customer walks in and it could literally be the straw the broke the proverbial camel’s back for how bad their day can be for whatever paltry wages these folks make. I don’t like to complain or bother people, especially when they are over worked. I don’t even know what to say that is good about this place other than it’s the closest Toyota dealership to my house. Sorry for you guys that work there - seems like an awful place.

Great service, knowlegeble nice people. Shuttlr service.

Eyad Abu-sufiah is the most amazing sales rep ever!!!! He treated us so great, he is so professional and helpful!!! Give him a raise now!!! Just purchased a new car and I am so excited!

Good experience buying my Tacoma.

Jeremy was so helpful in talking to me about how much it would cost to repair some internal damage to my car. He was straightforward and honest, and gave me options to come back another time when the timing wouldn’t work out.

Excellent service, I just wasn't sure why I had to bring the car in for a tire rotation.

Mr. Michael Jones took excellent care of my trade in and purchase. Very thorough, easy to work with and outstanding customer service.

I was in and out in the estimated time and the service rep was very helpful!

Needed key battery. Young man in parts dept was very pleasant, changed out the battery in a twinkling. $3.21. On the road again.

Good luck making an appointment online or over the phone. After leaving five messages requesting to make a service appt and also staying on the line a couple times for 30+ minutes, I finally had to stop in and make an appt in person. When I dropped my 4runner off at 10am I was told a tire rotation, balance and new wipers would be ready by 1:00. At 1:30 I text to ask about the progress and was told they “forgot to dispatch my vehicle” so the work was never started. They didn’t finish until almost 5pm. They did take $20 off my bill but the whole process was terrible. I like going to this dealer bc of the convenient location but I need to start going elsewhere.

My 2018 Camry had a recall! 3 hr service..finished in 2 1/2 ...Thanks Jeremy!

6/14/2022 update - I worked with a different sales rep and had a great experience. I'm now in a 2022 Hybrid and absolutely love it. After some negotiation, management offered a fair trade in price for my 2020. 2/2022 update - I leased a 2020 Rav4 and absolutely love it. A few weeks ago I received an email asking me to trade it in early to help with their used inventory. My current lease is in excellent condition and is 5k under expected miles at the 2yr mark. After spending over 1.5hrs at the dealership for what I was told would be a 30min appointment, I couldn't hang out anymore. I was told I would receive a call to finalize trade details. No one followed up. When I finally reached out, I was told they couldn't get me to where I wanted to be, when we hadn't even discussed payments. I was highly disappointed and felt like my time had been wasted when in actuality I was trying to help them after receiving the email wanting my vehicle.

Update: 6/15/22 I am updating my review because AutoNation did resolve this issue and refunded the unwanted add on warranties from the sale. I did not appreciate that after months of getting the runaround from them it took me posting a public review to get them to act. Original Review... AutoNation wrongly charged me $1600 during the sales process of a Rav4. They are refusing to refund so I am writing a review to disclose their bad business practices so others can avoid them. My wife and I love the car that we got from AutoNation. Unfortunately, I did not love the sales process. I have been trying to get a refund on product limited warranties that were tacked on to my sales price for months now. AutoNation has been giving me the run around and it has been a terrible customer service experience. I do not believe the sales person ethically positioned these products to me during the sales process. I used to work at Enterprise-Rent-a-Car and to make a fair sale on an up-sell product, we had to present it as a choice. When I tried to say that I did not want these products the sales representative said that it was "mandatory" and "every vehicle comes with them preinstalled." While in the Finance Dept I pointed out the below bullet point while reading "Product Limited Warranty" form at signing, - "The purchase of the Appearance and/or Windshield Protection Product is not a requirement for the purchase, lease or financing of a covered vehicle." The finance representative again repeated to me that, "every vehicle comes with them pre-installed." So after repeatedly saying “no” I did not want these products and getting the same answer, at the end of the sale the sales representative said it actually wasn't pre-installed and asked me to wait for it to be installed. He said it would be 1-1 1/2 hours. At the 2 hour point I had to go looking for the car because I needed to get back to work. And this was 2 hours on top of the already 4 hours I had been at the dealership. I feel like I was deliberately misled on that aspect of this sale and signed documentation under false pretenses. Integrity is important to me. I know that these sales people receive extra compensation for selling extra products. When someone lies directly to my face to make an extra buck I unfortunately am not one to just sit back and let the business get away with this kind of sales practice. If AutoNation does not right this situation within 7 days I will be filing a claim with the small claims court at Arapahoe County Justice Center. I will be leaving this review up as a public service announcement. If AutoNation has done this to you as well, you can seek an audience with a judge to explain your situation. I will be looping back around with an update on this post once it is resolved. I would not recommend AutoNation to friends and family.

My 2021 Tundra radio would "black out" intermittently while driving render it and the phone connections useless. After a new radio and 4 trips to the service department the problem persist. I was given the explanation that this maybe a "Safety" issue built into the radio. Color me suspicious!

Anthony always takes great care of my corolla and has excellent customer service! He always makes sure I can get a shuttle and communicates with me about what's needed for my car and the status of my car. I highly recommend him and Autonation Toyota Arapahoe to get your car serviced. I can always trust them to take care of me.

Clearly this place is so busy that they don't need my business. However, 3 times I tried to reach a service dept. rep via phone with a question about my Camry Hybrid. I waited on hold for 20+ minutes each time and hung up. Eventually went to a different dealership, farther from my house, which, by the way, answered their phones immediately. Terrible service department! Follow up: GM had to post this follow up online for positive PR, but when I called this number, I again got into their VM and could not leave a specific message. We ended farther from home, buth Mountain States Toyota, and will remain with them.

I had to wait for a longtime for an Autonation employee to give direction at the service section. It took 2 hours for complimentary 10,000 mile oil change. I am wondering if it is worth wasting so much time to get a free oil change.

$110 for an oil change and I didn’t even get an OEM oil filter. If I wanted a knock off oil filter I could have went to grease monkey and paid significantly less. Not impressed with this service.

I went in at 10:30 am for 2 recalls on my Highlander hybrid. It said on the recall notice that it should take about an hour. I decided to just wait for the car. When I asked the guy at the service counter, he said the car would be done by noon, then when asked again, he said the car was just getting done and should be ready in a few minutes, but it was 3 1/2 hours later until I got my car back!

Horrible experience we went for an appointment we had Friday at 6:30 we got there around 6:15 someone advised us he would be with us shortly. Well 1 hour later we were done looking at the entire lot and Gary Hess didn’t make it to the pre appointment we made. He to busy making a sale. I know you guys get busy but the right thing to do is have someone come out and bring us the car if you can’t assist us then have another person do the job for you . But no we didn’t have anyone come help us we already knew what car we wanted and everything but unfortunately we had to take our business somewhere else due to the lack of help we got at your dealership. When we asked the front desk lady she told us everyone was busy with someone . While you had people in the back chatting in groups of 3 and others on there phone but they were busy huh. Very unprofessional place . Personally I will never bother to come to this dealership.

I had a great experience with Cannon and Carlton. They helped me get through the car buying process quickly and answered all my questions. I never felt rushed or ignored like I have with past purchases. Thank you for helping me buy my dream car!

Alex and Koren (spelling?) made my buying and trade in experience wonderful. I bought a new GR86 and love it. They made me feel appreciated and made sure I was taken care of every step of the way! Their communication and response time was stellar. Highly recommend this dealership

I went to the dealership for an oil change. I didn’t purchase my car from here, but everyone was very friendly. I feel as though the service was done in a reasonable enough time. As with any dealership, it was a bit pricey for just the oil change. However, I will definitely bring my car back to be serviced in the future as I felt it was in great hands.

Very disappointed with my visit. Had a tire pressure light on after swapping winter tires. Stopped at AutoNation and tech did a quick check of pressure and used a scanning tool. Diagnosed a bad sensor and asked me to schedule an appointment. I scheduled the appointment for early Saturday morning and was told it would be a quick fix. I arrive for the appointment the representative tells me that it will be two hours and if it needs to be reprogrammed it will be $150 and not under warranty. My impression was the tech had already determined it was a faulty sensor. I waited two hours as I had not arranged a ride because it originally was going to be an hour. They call to tell me it needed to be reprogrammed and do I want them to do that for $150. So after sitting for 2 hours I chose not to have them program tire pressure sensors. Went back to Discount and they were able to program it. Because it is the RAV4 Prime they had issues with selection of the right models in their system. So I will not be returning to AutoNation for this car or my wife’s highland.

I was Colorado for a long weekend(from Iowa) and noticed a headlight was out. I drove to the service lane without an appt. and was told it would be about 10 days before I could get an appt. Since I would be driving back to Iowa within 3 days that was a non-starter. I was being helped by Nicole(her 2nd day on the job) and she explained if I wanted to see if I could be worked in she would see what they could do. In less than an hour I was on my way. Thank You Nicole and everyone at Toyota who helped me out. Jay Willems Mount Vernon, Ia

Update 2022. - they have slipped. Not sure if covid or if it is just hard to retain good people. But it takes ages to get regular maintenance scheduled and the sales people blew it in a story too long for google reviews. Basically sales people didn't want to bother coming out to see a customer whom I preferred because he didn't have a trade or something. He wanted to buy what they had on the loy but they acted like it was an inconvenience. Weird way to run a business Hopefully they turn it around. ..... old review below ....... Brought in for routine service ( I have no experience with body shop, or sales) but the service guys were efficient but still took the time to show me where some oil was weeping out of a timing cover (to keep an eye on it down the road). I looked into some winter mats, and the old guy at the parts counter was pretty quick to look up things / check stock.

We visited auto nation Toyota in the market for a new Toyota 4Runner. We offered a trade in knowing it wasn’t worth much but was completely blown off after they declined to take the trade in. Instead of proceeding to even be put us on the wait list (which we were told was months out) for a new 4Runner we were told to have a nice day. When looking at colors for 4Runners Daniel was huffy and said just how busy they were so if he can get my key the can start to look at the trade in and see if this was something we can make happen. Just terrible customer service and Danil Sergeyev treated us like such a number. I do not recommend nor will be back. We went to groove and was in a new 4Runner in 2 weeks!

I filed a mechanical breakdown claim with Jason. We were able to come together and take care of our mutual customer. AutoNation Toyota Arapahoe had fair parts and labor prices that needed no negotiation. Jason was quick with every document I needed to get repairs funded. We were easily able to get the customer back on the road. THANKS JASON!

I was able to get my vehicle in quickly for a service appointment. They performed the service in the estimated amount of time. Large waiting area and was happy to see an enclosed kids room with toys! This made waiting with an infant much more comfortable.

Typically I have had no problem scheduling an appointment for general maintenance with AutoNation Toyota Arapahoe. This last time (the week of May 23rd), I wasn’t able to reach a person all week, and no message returned. Apparently the message system was on the fritz. However, I tried one last time on Friday 27th and a person picked up! They did what they had to do at ANTA, and the service advisors took to the phones, and I got in for that afternoon and I am so grateful to my guy, Travis Rodriguez.

After an initial hiccup in the reservation process, Bill G. made it right and we were very grateful for his help. Once the car arrived (earlier than expected), Sami was assigned as our salesperson, and she was great to work with. This is our second purchase with AutoNation Toyota Arapahoe and we will continue to come here for all of our vehicle needs. Other dealers that we originally reached out to during our research process were tacking on thousands of dollars in mark-ups, which was a complete turn-off. AutoNation did not charge a mark-up and we were very pleased with the purchase process.

Not sure what is going on with the scheduling for services this past week. I was on hold for a long time last week and was never transferred to a live person. Then on Monday I decided to do the "call back" and I "won't lose my place in the "que." Well that was around 1:30 and I never received a call back. I tried making several calls on Monday in the afternoon and still didn't talk to a live person. Now today (Tuesday) I've been on hold for over 15 minutes and am waiting for a call back due to "leaving a message." Very disappointing. UPDATE: after 20 minutes of waiting on hold, I was able to speak to a person. Tony. Who was very helpful. I would give tony a 5 star in his handling of the phone call.

Andrew C. was very friendly and helpful finding me a great new lease. 3 years later I ended up purchasing my lease. Once again very helpful staff

Prompt, friendly service. .

I had a great experience. They worked effortlessly to get me out of there as I had an appointment somewhere. I left with a great car!

Michael Elario was extremely helpful during our search for a new vehicle. He wasn't pushy at all, and never tried to sway our decision. We test drove two vehicles and told him which one we wanted; he was very accommodating and he made the process very smooth and pleasant.

Routine oil & filter change. Courteous staff. Shuttle service was a big help. Service tech very nice.

Best experience buying a used car, and Gary Hess actually made it enjoyable in the current market. He was funny and professional. The communication and straight forward approach was extremely helpful in the middle of my vehicle drama. I felt extremely comfortable making my decision and that was a first for me in my 15+ years of used vehicle shopping and buying. Great customer service, great price. I would definitely recommend it!

Top notch service! Brought my 2003 4runner in to have it checked out due to a large oil leak. I worked with Jez and he was fantastic. Everything was fixed the same day too. I will certainly be using these guys for future repairs and service

They were very nice and helpful Told me it would be ready at 11:30 am and it was . Thank you

Toyota crew always friendly and professional. Sometimes it feels like forever waiting. However, the work is quality. I can trust they do what they say and they do it correctly.

It was A normal 60k check up and liquid changes. They have Always been a little expensive on there services but they are also very nice and patient. Only consider, besides the cost lol. They Said that my car would be done at a certain time and it was not. I was there for over 8hrs when it supposed to be 5. I should of went home but I lived to far for there lift service and it would of been To expensive to take a uber home and back so, I had to stay.

I went in and had extra goodie’s added to my vehicle. Prior to my appointment I was contacted and we went over my stuff that I wanted. I was well taken of and they made sure of the products that I ordered was correct. They kept me informed of the progress and gave me a very accurate time frame of when they were finished. Couldn’t be happier. Thank you!

I have gotten 4 cars from them and have never gone anywhere else for any service. Completely impressed on many levels. Alex was fantastic!

They always do such a good job!

Yesterday I purchased a Rav4 from AutoNation Toyota Arapahoe and I worked with a young man by the name of Trevor Butkovich. His non assuming, relaxed attitude and his absolute friendliness was a big part in me purchasing the vehicle. He was not in a hurry and was very patient with me going over what the cost would be and what my trade-in was worth. He join me for the test ride and was very informative. He also stayed beyond closing to help me join my iPhone to the RAV4 mapping system. If that wasn’t enough I left my house keys on the ring of my trade-in vehicle. Trevor the next day came all the way out to my home in Littleton to return the keys to me. That is way above and beyond excellent customer service! Extremely satisfied customer! Mark Guthrie Littleton Colorado

Do not recommend to anyone very unprofessional throw things around try to sell you something they say it’s five dollars but it turns out to be like $14,000 but plenty of cars in the last two years probably four vehicles will not recommend anyone to them

The sales guys are amazing. Alex took the time to explain everything. Super nice Mgrs. A little high on prices,but those are the times we live in now. My only frustration was, 3hrs to get an oil change. I had an appt. They were busy and got behind.

Getting my RAV4 Prime at Arapahoe Auto Nation Toyota was great!! They kept me up to date on when the car was coming in. No haggling - got a good deal on a hard to find car! Trading in my car and picking up the new one was even better. Overall, no brain exhaustion when buying a care with them. This is my second time buying a car at this dealership!

Getting an appointment was easy. Jeremy S- asst service mgr- is great to work with. My highlander was in and out quickly for the services that were performed.

Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

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Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

I have an extended service plan for the Nissan that I purchased at this dealership. I bring the car in for mileage-related service checks. This time it took over 2 weeks to schedule an appointment due to problems with the website, long wait times in the call center, and no call back when I left a message. When I arrived for the 8 a.m. appointment, there were numerous service techs in the bay, but no one acknowledged me. After a couple of minutes, I walked over to a service desk with a tech. Another service tech walked within 2 feet of me -- no eye contact. The tech behind the desk spoke to me before I reached the desk and said (with an outstretched arm/hand in the "stop" position), "Wait at your car, someone will be with you." Pretty rough, from a customer service viewpoint. I waited in the customer lounge and the service was performed timely. At checkout, I had not yet received the email receipt, so it was printed for me. I received it about 10 minutes after completing the visit. The system had no record of my gold-level service agreement, purchased in 2019, at this dealership. The service agreement is transferable with the vehicle, but not transferable from the dealership. Again, rough from a customer service viewpoint. I brought all of this to the attention of the assistant service manager. He listened, offered some explanations, and admitted they could do better. Here's to good improvement!

This is the worst deals I have ever been too! Too bad I leased my car here.. they are awful to deal with.. Service department got grease on my interior.. and cost me a set of tires.. tire was leaking from day one.. they “re-beaded” tire on all wheel drive car. Goes flat due to tear in the bead they beaded.. save yourself and go elsewhere!!! Wish I could give them less than 1 star..

I’ve never financed a car this would be my first with a pretty large down payment. I’ve only used cash with past purchases. I did the mistake of telling the finance department that. They gave me the option of 18.99% interest, or 5% ONLY if I bought all their warranty’s etc. ( around 5k of add ons) if not back to 18.99% so I’m being told why waste to money to the banks invest it in your car. I was also told the car was not a rental ( looked farther into the vehicles history it was.) I have now return the vehicle due to their 5 day warranty and speaking with some people I trust and I’m on week two of waiting for my down payment to be returned. I’d stay far away from this place they know everything is inflated right now, but will still try to get one over on you. Best luck car shopping!

So the sales guy Michael M was great but the finance team is a joke . Told me my payment was over 800 on a 13 year old truck that was over priced . I went to three different dealerships looking at the same truck only newer and my payment where 2 to 300 dollars lower .

This dealership is highly racist and unprofessional. Please AVOID the experience of coming here if you can.

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Bought a 2018 ford transit my sales guy was amazing his name is Mike but I didn’t get the same feeling about the detail guys it’s a 40k van with 26k down I believe the least I could get was a cleaned detailed vehicle I’ve been back 2 times and get no results all they do is wipe it down something I could do since I live near Brighton my seats are very dirty and vents super dusty very disappointing

I usually get great service. Van odomeyer at 34k so in for a 35k checkup and they said I had to use my 40k because the numbers got off someplace. I asked them to replace my wipers too. Shop called me when it was done and I returned to the dealer. On checkout I noticed I hadn't been charged for the wipers. The sheet was marked that the wipers were checked and were fine. Untruthful. One blade was pretty shredded. Told the Service Manager who had a tech check and change the blades for sure this time. Im disappointed.. Hoping I get truthful service next time without telling them how to do their job! And I want my missing oil change visit back. please.

Typically despise the car shopping experience with how long things take and haggling back and fourth on pricing/warranties/extras, but this was by far the best experience I’ve had. The guys where knowledgeable, with no haggle pricing and quick on getting you in and out. First time car buying from toyota Arapahoe but I can honestly say it won’t be my last. Thank you for the great customer service and quick process. Dan was my salesman and he was great to work with, if you go in make sure to ask for him!!

This is the 5th car we have bought from autonation Toyota. It is my 3rd Rav4. This time it was a hybrid. We have always been treated with dignity and respect and I felt like they listened when we had questions or wanted something to be changed.

Had a service appointment for 7 AM in the morning for differential fluid, brake flush, and oil change. I actually dropped off the car the night before. They said it would be ready the next day at 12 noon. 12 noon comes around and I haven’t heard from anybody. Good luck trying to call and get through to a service advisor, you are put on hold forever, thrown to voicemail, or you have to leave a message. They finally called me back and said they completely forgot about my car and haven’t even looked at it yet, blamed it on a computer glitch. Had to wait till 5 PM that evening to pick it up. Upon pick up, they didn’t even complete all the services, and completely failed to do an oil change! The amount of incompetence displayed at this service facility is beyond comprehension.

I worked with Kharen and he was absolutely fantastic. Informative, helpful and patient. We walked out with the exact right car for us and next time we need a car I will definitely be looking to do business with Kharen. Thank you!

This is the 5th car we have bought from autonation Toyota. It is my 3rd Rav4. This time it was a hybrid. We have always been treated with dignity and respect and I felt like they listened when we had questions or wanted something to be changed.

Auto Nation kept me informed as they did service on my Venza. Couldn't have been more pleased.

Buying my 4-Runner with Toyota was relatively easy. I was able to trade in my vehicle and drive home that night in my new suv. Since, their online portal, automatic payments and information was easy to access and made paying for the vehicle painless. Over the years I have had to take it in a few times for maintenance. Each time Auto Nation was available for a service rime that worked around my schedule and honest about the repairs or service it needed. No one enjoys paying for a car at least Auto Nation made it easy.

I called Autonation inquiring if they had an tacomas! I knew it was going to be a slim chance but to my surprise they had an SR5 with alot of cool features attached to it! I told Bobby I would be there in 20 minutes and he held the keys for me. I ended purchasing it and am very happy!!!! Thanks guys!!!

No longer a fan of their service department. Incompetent when it comes to diagnosing an electrical issue. Quoted 1k for navigation micro SD card (226$ at any other dealer). Would no longer recommend.

The service team at Toyota Arapahoe, are very professional. When you drive up to have your car serviced, you receive a fast check in, and work with one reprehensive during the work process. Anthony Dupont kept me informed during the repairs and told me about the recall items on my car. He is my contact for future repairs and questions. Great team!

Likely will not be back to this dealership. Although my buying experience went fairly well, they definitely raked me over the coals due to supply chain by requiring a trade in and then low balling it to find their profit. Then I visited recently for my "free" service appointment. When I booked the appointment I specifically asked about arranging a windshield replacement + recalibration. They confirmed they would set it up with Safelite and take care of everything. So I drove the 45 min only to be told they don't offer coordinated windshield replacement services and I'd be getting my standard 5000 maintenance, which entailed (drumroll please) a tire rotation. So I wasted a grand total of 5 hours between driving, waiting for service, driving home, for something I could have gotten done for free at my regular tire shop. Can't really explain how livid I am about the whole experience. The ONLY reason for a 2nd star was the salesperson and their commitment to find me a car when it was getting to a point where we really needed it.

Had a great experience recently purchasing new Vehicle at AutoNation Toyota. The sales representative, Robert Clamage, was very respectful of my time, responsive, and professional throughout the purchasing process. Understanding the current limited supply of new vehicles, I was pleasantly surprised when our new Vehicle arrived for pickup only 3 weeks after making the initial order reservation. Overall was pleased with the purchase process at AutoNation and would recommend others to check out if shopping for a new Toyota in Denver area.

Weird time to buy a car but Brian was great and reached out when he noticed the model I wanted was coming in and wasn't reserved yet. Signing the papers and buying the car took several hours and kept me there late, I don't buy enough new cars to know if that's normal. Otherwise a pretty good experience. There wasn't an MSRP markup on the Rav4 model I bought.

Best auto dealer anywhere.

Never a problem and staff very knowledgeable on any questions

Great job and thanks for getting the service work done in a timely matter.

Oil change and top off. Done quickly and correctly. Excellent service as well.

Always get great service at Auto Nation Toyota Arapahoe, Colorado.

The communication (phone, email, text) prior to purchase was clear and prompt. Very helpful sales person Danil.... The buying process was LENGTHY!! We were pre approved and still took several hours

Went by the AutoNation to look at a Tacoma that was surprisingly on the lot and not already pre sold. The sales person I was chatting with sent me a pic of the exact price of vehicle and the expectation is that'll be the final price before any tax is applied. When working through a quote they tried shoving in a bunch of random items and warranties I didn't want. Told them I won't be taking any of those. They knocked all but two off the list saying they can't take them off. The items were window tint and clear coat (I believe it was clear coat). However, those items were not already on the car and they said "Our window tint guys have to get paid". So I left, called up Mountain States Toyota who also had the same make, model and trim I was looking for (even had a few more features and was about the same price) on the lot and not pre sold. The only thing I had to negotiate with them was the trade value (I got what I wanted unlike AutoNation) which is how it should have been at AutoNation Toyota. Ended up purchasing the vehicle from Mountain State Toyota because they didn't play games. Worked out in the end, but not through AutoNation.

I stopped in for my first service on my new Toyota Corolla. No oil change needed until 10k but a check-up on the first few months of operation. All good!

Anthony Ray and Lydia did a fantastic job with my Camry following a fender-bender. I couldn't be more pleased. My only suggestion would be to offer more status updates, even if to say that they are still waiting on parts. At least then I have an idea as to what's going on. Overall though, nice work!

I have boughten my last 4vcars from them. I feel comfortable going there and have always come out with a nice to great car. All of the cars I have gotten there have last me more than 250,ooo miles, one of which one of my sons is driving now and another that my granddaughter is still driving, and both now have over 300,000 miles on them.

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I was in for routine maintenance and they notified me of a recall. For a little extra time on my laptop they fixed that too. Everyone was very nice and made sure I didn’t need anything else. The woman at the front desk is a master of multitasking!

I got a new 4Runner here in 2020 and that experience was straightforward, but their service department needs improvement. I recently waited 2.5 hours for a tire rotation WITH an appointment. Yep, just a tire rotation. Previously I brought my vehicle in for an oil change (again, with appointment) and waited about the same amount of time. Gonna try a different dealership next time. I’ve got no patience for a dealership that requires appointments only to make me wait that long.

What a disappointing and frustrating experience. Buyer beware: their first offer is their final offer and they won’t negotiate. Toyota, without any prompting, emailed us asking to buy or trade-in our Prius. However, we get there and they are unwilling to even consider cash offers from Carvana or Kelly Bluebook. Instead of wasting our time, could have just told us this over the phone that there’s no wiggle room in their price rather than telling us they’re willing to consider what others are offering if we came in to chat. We’re loyal Toyota car customers, but will not be trading in our car or considering buying from this Toyota dealership in the future.

My salesperson was very knowledgeable, courteous, and organized. The process of swapping a leased vehicle to purchase a new vehicle was straight forward and flawless. Excellent experience all around. Thank you Luis for your professionalism and expertise, I walked away with the perfect car and a better rate then before!

Excelente atención , muy buen equipo de trabajo . Los recomiendo ampliamente . Dios bendiga todo el equipo

Mike Ward at the Service Department was very courteous and technically exceppent in explaining the details of the services needed to allow my 2010 Highlander Hybrid good performance. Thanks.

If I could give 0 stars I would. Sales team is great. God forbid you need customer service, or a TITLE TO YOUR CAR. Seven months. They are dismissive, racking us up fees, ghost us, put us off, guy who called me finally was arrogant and mansplained why its just fine and I don't understand men things. DMV has said what we need from them, they ignore it. Save yourself the future lawyer fees trying to get a car title out of them after they get you to sign a 35k loan. They DO NOT CARE ABOUT THEIR CUSTOMERS ONCE THE LOAN IS SIGNED. Adrian - you need to clean house in your customer service team. Filing complaints with every bureau I can find. You are better off buying a car from a back alley in a cartel ruled territory than here.

I like the Shuttle service and driver best that deserves 5 start. But rest all I don't like. From getting appointment to end services were not all any professional. Even sent email with my name wrongly spelled even I have dictated the spelling multiple times.

I had a great first time experience purchasing my first vehicle at only 18 years old! The staff was super quick with paperwork, super friendly and even gave my boyfriend and I water while we waited. The process went smooth and quickly and I am happy with my purchase. Thanks Toyota Autonation in Arapaohoe !

As a female, I don't appreciate being "man-splaned" about the service contract I purchased. I purchased it, I know what the terms are!

Had a really great experience with Natalia. She helped me pick out a RAV4 that fit everything I was looking for. The trade in process was quick and smooth.

First time visit for vehicle service. Bought my RAV 4 from Groove Toyota but decided to bring it here for services. One reason is because it's much closer to where I live and 2, I wasn't really happy with the experience from Groove. Came in for routine 10K mile service and everything went smoothly. So far, so good!!

Great service. Bill figured out a way to save me >$100 on services I requested but were not needed. I’ll stay with these guys for as long as I own my Tundras, in other words, for ever.

Went in for the first service on my leased vehicle, and I was very impressed with the level of customer service. There was a safety recall on a part so it was going to take longer than anticipated so I left the car and picked it up at the end of the day. Notified me the car was done via text, smooth easy and quick pick up, and I was on my way.

i took my 2019 sequoia in for an oil change and new wipers. The appointment process was very easy and they had openings at convenient times. when i arrived the check in was quick and informative, and they started to work on the truck immediately. The waiting area was clean and comfortable, and the work was done quickly and i was back on the road.

After 20 years of dealing with dealerships and the service department I have finally found a service department that does what they say. Jez was AMAZING to work with. He actually answers the phone!! He calls back when he says he is going to. I will say that it was the best and easiest experience with a service department I have ever had. Thank you!!

Excellent customer service, I contacted Rafael prior to my travel, I let him know when I was expected to arrived from my 3½ hour drive, he went to work early to meet with me, he had vehicle ready for my test drive upon my arrival, he was very pleasant and kept me informed through the whole process of purchasing my vehicle, I am very happy with this experience and would definitely refer anyone interested in purchasing to contact AutoNation Toyota Arapahoe!

Service was good

Great, professional dealership. I like the fact that they don't accept walk-ins and force people to make appointments - other shops process cars out of order and you end up waiting for 3 hours even if you had an appointment.

I purchased a used Honda CRV. I was easily able to confirm availability of the vehicle and schedule an appointment for a test drive. The vehicle drove very well and was extremely clean with new tires. Kareem was very helpful and courteous. Only complaint is that I did sit around a lot waiting for this and that, but that seems to be a car dealership thing everywhere. Overall, very good experience and I'm, so far, very happy with my car. Would recommend.

Best experience I have ever had with a service department!! Not only did they get my car back to me by the time I asked, but Jez was communicating regularly and responding within reasonable times. Thank you!!

Knowledgeable service writers. Friendly staff. Kept me informed as service was being done on my vehicle. Nice comfortable waiting area when I need to wait. They do take you home and pick you up if vehicle needs to be kept for the whole day.

Arapahoe Toyota is a fantastic place to buy a vehicle. Everyone I met was delightful and a pleasure working with. They made sure I understood the functionality of my new RAV4, as well as the financing portion. I felt like a valued customer. I would definitely purchase from them again or recommend anyone to buy a vehicle from them. Thank you Arapahoe Toyota!

Arapahoe Toyota is a fantastic place to buy a vehicle. Everyone I met was delightful and a pleasure working with. They made sure I understood the functionality of my new RAV4, as well as the financing portion. I felt like a valued customer. I would definitely purchase from them again or recommend anyone to buy a vehicle from them. Thank you Arapahoe Toyota!

The staff are friendly and they always help me with car issues. They tell me the cost before they do the work to make sure the budget is ok. The call center to make an appointment is a pain and they take hours to answer the phone. I think they might be short staffed.

I was having car issues with a misfire and possible rough idle in my 2011 Toyota Camry. I usually try to take good car of my car and as soon as I heard this I called and thought if anyone knows cars and could be professional it would be a dealer. Initial contact with David was wonderful, he calmed me down and assured that they would do their best to fix what ever was happening. I left my car but they weren’t able to find/fox any of the issues. They said my dear car ran great for the miles it had and that it was in good condition from what they could tell. They did talk me into an expensive transmission fluid flush. When I went to pick up my car it had been handed off to tony. He didn’t really explain what they did or found/check and not found. The service seemed to have less of a friendly we’re here to help attitude, instead being here’s you’re car now go. Well from Saturday picking up my car and being told everything was fine to Tuesday now driving to work and my car having major issues with misfires, struggling even start moving forward when ever any minor stop happening (I.e. a stop light or traffic sign). I ended up at another mechanic closer to home because I wouldn’t of even made it back to this dealer if I tried. ** update** I’m waiting on a call back from automation but the mechanic that saw my car the second time (not automation) told me that the transmission flush may have been what finished breaking my transmission. I am in no way a mechanic but feel like I should have at least been warned about this. I will revise this post if and when autonation calls back and hopefully helps rectify this.

Worst dealership in Colorado. While I was waiting inside they stole the title out of my car without my knowledge, broke my window and stole a whole set of keys that had nothing to do with that car. THEY ARE THIEVES DON’T DO BUSINESS WITH THEM!!!!!

Jaja tiene buenos autos trabajo ahi un dia a la semana por eso voy 🤣

The service department is excellent. I've purchased six autos from Arapahoe AutoNation, keep coming back because the service department is honest, competent, and listens to their customers. Highly recommend them.

I bought my car here a few years ago. The price was great and it didn't feel as if I was getting a bad deal, despite the dealership obviously needing to also need to be making money. I ended up with a service package that was included thanks to the person helping us out. I generally make appointments and solely have gone to this AutoNation despite being able to take it to any AutoNation dealer. The wait is never too long, with my first two oil changes taking aboutban hour. This last time they estimated an hour and a half which had been spot on!

very helpful in keeping my Truck in tip top running condtion

Both Bill and Sami were great to work with. The car came in sooner than expected and we are very happy. There was zero pressure to add this and that during the finance portion of the process, and we really appreciated that as well. We would definitely buy from AutoNation Toyota Arapahoe again.

good people good service.

Had a very good experience with AutoNation Toyota ,the young man that helped me,was very knowledgeable

Was great! Vince Francescatti is the best! Ask for Vince

I had an oil change and routine maintenance check. Your team did a great job. They checked the requested items and my wait time was minimal. Thanks!

I had some routine maintenance done. It was done on time, no surprises - just what I like.

Bill in the service department took it personally to make sure our service (10K and recall) was performed to specs. Outstanding service and timeliness.

I was specifically scheduled for service for a recall item. I showed up on time and was told they didn't have the parts necessary to do the work, so nothing could be done. A complete waste of my time.

very friendly customer service

Excellent Service and Sales teams!

Great service department.

The salesmen are the worst and they don’t try to buy your car- no trade in required. Horrible customer service and they don’t care about the customers. Hard pass

Great experience with Service advisor Jason Ledbetter. Very knowledgeable about services needed and dealer pricing fair knowing that a qualified tech is doing repairs

Danil did a great job! My process was drawn out a month but he checked in often and made my purchase work within my budget. On the day I picked up the car he went above and beyond to make sure I was hydrated. I loved the comfortability of my interactions with all of the staff.

We ordered a 2022 Toyota Highlander and was told it would take at least a month for delivery. It was built and delivered in two weeks. We were amazed. Toyota said it was very unusual- and doesn’t usually happen that fast these days. Car is beautiful, exactly what we wanted. We worked with David and he was awesome!! He returns calls, texts and spent a lot of time late in the evening showing me all the bells and whistles and how to use them. In this crazy time where the car demand is high and inventory is almost non-existent, we couldn’t have been happier with the service we received.

about 2 1/2 years ago my wife and I bought a new camry from this dealership. great experience!! treated very well from start to finish! last Saturday 4/2/22 we had a conversation about our fuel costs and decided to look for a commuter car for me. Sergey is the best salesperson I've ever dealt with! Was very patient with us and answered any question we had! Again from start to finish the best experience I've (we've) ever had buying a vehicle! THANK YOU SERGEY!!!

I'd recommend taking your business elsewhere. Before purchasing a vehicle at this location on Dec 28 2021, I asked Luis the salesman if there'd be any issues with getting tags with me being a Texas residents if I purchasd through them. He said no that they'd just charge me TX taxes and they'd send off the paperwork to Texas for my tags. ok simple enough...I decided to purchase. My temp tags expired February 25 2022. Well 2 weeks after that, stil no tags. So after not being able to drive my new vehicle that I'm making payments on for 2 weeks I called the dealership. The title clerk lady Jessie stated they sent it to Texas DMV and they received it Jan 28th and it's out of there hands. So I called Texas DMV, come to find out the dealership over charged me for taxes on the vehicle (substantial according to DMV) and that they sent the check back and was waiting in the new check. DMV was dealing with Lauren the title clerk. I called the dealership and then spoke to Jessie and she said someone would call me. Nobody called so I called. I then spoke to Dave Swafford (come to find out after calling Toyota corporate today he is thos locations CRM) he sent me new temp tags to get me through until May and that I would be hearing back from someone in regards to getting the money back they over charged me. Well here we are into April, still no tags and no call about the money. So I called them yesterday. If they answered they'd transfer me to someone's VM. So I called Texas DMV and spoke to the same clerk who has been in talks with Lauren the title clerk and she said they have yet to receive the new check from Auto Nation Arapahoe. She said to reach out to Lauren. So yesterday I called for Lauren and was sent to Melissa's VM. Left a vm requesting a call back and what it was in regards to aa well as Lauren was familiar with the on going situation. I also texted Dave their CRM asking on a follow-up. No response from him nor did Lauren or any of the title clerks call me back. So today I reached out to Auto Nation. Finally Melissa answered, I explained again what was going on. She stated Lauren was there and asked me to hold. She then came back and said Lauren was out for lunch and one of them would call me back. I asked to speak to a manager and was sent to VM. And of course I haven't heard back from anyone. So I reached out to Toyota Corp. Made a complaint. She informed me we'll walk the chain of command. 1st we'll see if Dave could help their CRM. I explained I texted him yesterday and called and no response back. She was like oh...so she reached out and asked for him to call me. He's off today and should call tomorrow. If not I can call back and escalate it. I told her I would give until tomorrow since Dave was not off yesterday and could have replied or called...but I'd their CRM doesn't return my call tomorrow with answers to where's the money they over charged me and where's the check they should have over nighted to Texas due to their over charge is the reason for the hold up. But if not resolved tomorrow that yes, I'd want to escalate higher. She assured me I could. So hopefully Dave there CRM who ignored me yesterday will get this resolved tomorrow. But stay away from dealership. I noticed before writing this others have said this dealership are scammers on google review..I can see why Such ashame they're reflection on Toyotas name.

Great service Great sales & finance people

AutoNation Toyota is the only dealership I will go to from here on out! Samuel helped me acquire the exact SUV I was looking for in a timely and professional manner! He was helpful, courteous and didn’t push anything on me. And, the finance man did a spectacular job hammering out the details. Thanks Toyota AutoNation!

Timely service professionally completed !!

If you are looking for a vehicle, beware of this dealership. My husband went to purchase a vehicle and had a verbal deal to comeback with money first thing in the morning. He was on his way there and they called stating that they raised the price $1900.00.

They are always so helpful and responsive. I love the texting feature as well.

Had to wait a long time for a simple service. Intake person tried hard to upsell me on service I didn’t need. Would not got back unless it is a service covered under my warranty.

Waited 8.5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the recall part. Why didn’t they order the part when I made the appointment? Now I need to bring car back for another ridiculously long visit. Price for oil change is now $125.

Professional service, very kind people.

Friendly knowledgeable staff, no waiting and will do some minor service items for free for example , air in your tires, fluids etc

From the moment I got there I was greats but didn’t feel like someone was forcing me to buy a car I was greeted and told if I needed anything to let them know. When I decided upon a car I cleans quickly help with great customer service the whole process was painless

My 2007 Prius had to have its hybrid battery replaced. First quote was 4,000.00 and probably a month with no car because there weren’t any available. In 24 hours Rick not only found a battery, but the replacement cost dropped to 2000.00. And, I got my car back in 24 hours. I literally cried in relief. Everyone involved was polite and helpful. My car even got a much needed bath.

Well worth the drive down! The car I went to see wasn’t quite what I wanted but the sales associate was very patient with all my needs and after spending his whole day helping me narrow down my decision I walked away with an amazing car! The best part was they honored their online price which was cheaper and their finance department was hands down the best experience I’ve ever had with a car buying experience! He was honest and made me feel like everything he did was for my benefit and had my best interest at heart! He found me a better deal than my pre approval letter did! I walked out feeling amazing about my purchase! I would highly recommend this place for a quick, fair honest experience!

Vassil was helpful to make sure I could complete the purchase efficiently and in a timely manner. Several staff reached out afterwards to make sure that all my questions were answered and the experience was pleasant.

This was my first brand new car purchase and Charles was awesome. He has still taken the time to contact me personally to make certain everything is going well with my Sienna, and it is simply fantastic. I love my new “toy” and highly recommend AutoNation Toyota Arapaho.

Hunter greets me and has a smile on, has a great demeanor and was super efficient. Very pleased with my service today.

Charlie was the best. His knowledge, prompt assistance and personality made my purchase very pleasant.

Courteous and friendly throughout the dealership!

5 day return "policy" get sent out of town longer then that .Real quick to have you sign then after that when your only a few days out from "return policy " get treated like oh not my problem. Will never do business with them ever again do not recommend, I should of done more research and not caved into pressure. I'd recommend carmax honestly. Far better customer service

I appreciate knowing that the car will be ready in a reasonable amount of time whenever it needs servicing.

Great service, timely delivery!

Jez was very helpful and honest about my repair needs. 5 stars.

We made a deal over the phone and after a two hour drive these salesman sale the vehicle as I’m getting there, they’re absolutely the worst dealership I have ever dealt with. The salesman and managers are all shady.

Purchased a 2022 Toyota 4 Runner for 48k a month ago and was promised crossbars as part of the deal. I was sent an email letting me know that I would get a call when they arrive. No call and now they won't return my emails. Go to Stevinson Toyota if you want a dealer that treats you well. I ordered the other accessories I need from them and they arrived within days. I'm contacting Toyota directly next.

Service was great. 40k check up done and no worries.

excellent service and excellent condition their cars! the best deal

Gary and Mike at Autonation we’re both really great to work with. They were very respectful and professional. I’d recommend Autonation Toyota to anyone!

Good place to serve the car and recommended

My husband has been looking for a Toyota for several months. He finally found one at this dealership, an hour and a half from where we live. He was able to put a 48 hour hold on the car and set up an appointment for the next day at 6:30 pm with Victor C. Victor emailed my husband and said they don’t hold cars. My husband emailed him back with the 48 hold confirmation. Victor stated he would discuss it with his supervisor. The next day we make the 1 1/2 ride to the dealership only to be told someone was there signing paperwork on the vehicle. We asked to speak to a supervisor who gave us a story about inventory and they can’t hold cars without deposits. We were never offered to pay a deposit on the vehicle. We drove down with a 100% intention to purchase the vehicle and would have gladly put a deposit down. The people purchasing the car hadn’t put a deposit down, they had just walked in off the street. While we were there, the same exact thing was happening to another woman. This dealership is sleazy. If they aren’t going to honor holds, they need to remove that function since they “haven’t been doing holds without deposits for months”. When I mentioned an attorney, he said he wouldn’t talk to me and I’d have to talk to their attorney. When I asked for the attorneys information, he said I’d have to call corporate. When I asked for corporates contact information, he walked off and said he couldn’t talk to me. Even though he couldn’t talk to me, he ambushed me with a copy of the email that I already had. Awful, awful, awful. Heaven forbid someone were in a situation where they needed a car right then.

John Titteringtone made the whole process painless, quickly, and smooth.

I had a very positive experience with AutoNation this week with one of their customer service representatives. Hunter Gloss gave me clear explanations on what my choices were and did not pressure me to take the more expensive option. I decided to use Toyota brake pads instead of the higher priced ones after Hunter explained that the higher priced break pads could possibly wear out sooner. We also talked about wheel alignment and that the vehicle was starting to get out of spec. Hunter asked me how often we drive the car and since it's a 3rd vehicle for my husband and I we don't drive it that much. So we decided to wait until next checkup before doing a wheel alignment. Hunter made me feel that customer satisfaction was more important than selling more or higher priced services. I was actually quite shocked as its been a very long time since I felt like I could trust a repair shop to not oversell me.

We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.

I highly recommend theirService Department, as a result of my recent experience. My car was done before the estimated time I was given and the cost was inline with the estimate I was given. Jason was great to work with and I will request him in the future.

Great service from Alex, very kind

I've never had a bad experience at this dealership, and it is the only place I will take our Toyotas to be serviced.

1 month prior purching my 4runner, I called the dealership and spoke to a manager (cant remember the name). I was told that the 4runners at the moment are selling $15,000 over MSRP, so if you not willing to pay this then you can go somewhere else. This was very upsetting. I then waited and went into the dealership when my dad was getting his car serviced and went to look at the 4runners, the friday before I purchased the 4runner and I was from management that they are NOT selling in 4runners today until they get the ceramic coating put on. I looked it up and they are going to up $2,500 more so thy can make more money. I told them I didn't need or want the ceramic coating on the car and they still and management still out not sell it. the window sticker of the 4runner before the ceramic coating and then the $2,500 price increases with the ceramic coating added to the car. I then went in on saturday and they wanted to charge me more for the 4runner because of the ceramics coatings. Greedy management. I know how low sales are for all dealerships because if shortages but customers don't need the harsh treatment. Also I hard from a few people that went to try and buy a car there and they were told that if thy don't have a trade then No car deal. I cant believe how bad this dealership is getting. I really hope that something will change. They have great sale people and they are the one suffering and management doesn't care for the Sal people or customers any more. ALL THEYBWANT ITS MONEY AND TO SCREW EVERONE OVER!!!!!!

Fool me twice, shame on me…RECURRENT blunders at AutoNation Toyota Arapahoe. My Highlander 30k mile maintenance last week which included tire rotations and numerous safety checks. My husband and I marked the front wheels with blue marker because this service department failed to comply with our rotation wishes two years earlier. The service director assured us two years ago that it would never happen again and it just happened a second time! Upon picking up the car, I noticed the tires had not been rotated. When I told them I knew they hadn’t been rotated, the technician said he only did one side due to tire tread. I called him on it, because both front tires still had our mark on them. They then took the car and rotated the tires. He also mis-represented the thickness of the brake pads, which we later took to Brakes Plus for a second opinion. The Toyota service department indicated 4mm, when it was in fact 10mm. The condition of the engine air cleaner was also inaccurate. Toyota showed it needed attention, and it was one month old as my husband had changed it already. My husband checked the electrolyte level in the battery when we arrived home, because Toyota showed they checked it. All 6 cells were below core level. They did change the oil and filter…whoopee! Overall, this 30k maintenance service at AutoNation Toyota Arapahoe was substandard at best and terrible at worst. We were indeed fooled twice, what a shame.

awesome quick service very friendly!

Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!

We are looking for a used first car for my son. We found a potential fit on the website. I called to inquire if the car was available and spoke with a salesman, I explained I would be driving 45 minutes to see the car and he indicated it was there. When we arrived and spoke with the salesman, he explained that a lot of body work needed to be done and he didn’t know when that could be scheduled. We were confused as the photos show a perfect body and interior except for the screen on the navigation tool. Once he showed us the car, it was clear that the car was totally misrepresented in the photos and in the description. The interior seats were stained, ripped and in irreparable condition and the body had scratches and dents on most sides. Yes, this is a used car, but for $15,000, I expect more. At least, the the courtesy of the truth! The photos were obviously stock photos and not the car on their lot. This experience was a total waste of 2 hours and Autonation Toyota won’t be trusted again in my book.

I thought the people were amazing. I was greeted by J Ledbetter then Anthony Ray took over. I dealt with Pat and Chris and a few others that I can’t recall their names. When I picked up my car Anthony wasn’t there so a gentleman seated next to his desk helped me. It was so smooth and everything was explained so simply and right on. I know and understand everything done now and for the future. Everyone there was awesome. Every person, especially Anthony, went out of their way to be courteous and helpful. Anthony helped a few other customers while helping me and was respectful and courteous to them also. He also helped some colleagues and did it with respect and knowledge. The attitudes shown go over the top of the rating chart. I don’t know if all Toyota dealerships are like this but the Arapahoe Toyota in centennial is a wonderful dealership, in my opinion, and I would recommend them for everything from buying to selling back/trading a car and everything in between.

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!

Bought a used car. I didn't notice they sneaked in an extra $700 charge for some kind of useless "protection" package. Also, they don't comply with Colorado Law about selling a car that doesn't pass emissions. Horrible experience. Sleazy sales team. Do not trust.

Service department...Took my car in for an oil change only to find I needed an appointment...the wright up guy acted like..... my mom always said if I couldn't say anything nice I should shut up.

Asst. Service Mgr. Bill Grubb. He always delivers on time and sometimes a little less than the estimate. This time he took care of an inverter coolant problem for the hybrid battery without a charge. This is typical of Bill's customer service. Strongly recommend using Bill for your car maintenance needs.

Was baited to the dealership with a different price. First rep didn't know what the price actually was and when I said we'd make a deal if they remove a package I didn't want they threw my keys at me and said "we're all in" They called back the next day to adjust the price after we walked out. So after actually taking to the manager they adjusted a few things and actually made a deal with no unnecessary up sells. That should of been the end of it. But they don't even know how financing works, still wanted my details even though I have an approved loan in which they just need to look up and run though their system. Jesse, biggest sexist prick who can't even do his job properly, can't even add up numbers for the correct down payment, so the loan is off from where it should be to increase the payment, can't tell if this was intentional or just incompetent. It's not even their loan provider! Not to mention just rude to myself and my wife. On top of all that, car wasn't clean, thanks for that handling fee... And the alignment is off, to which I can't get a service appointment for, and reading other reviews I should probably take elsewhere anyway!

These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.

This dealership have an amazing service starting by the sales man Mike wan an amazing person he was able to hold a key for us because we were coming from more than 2 hours away. As soon we got there he took care of us and offered everything we needed to make the buying process more confortable with one kid and a newborn. I spent months looking for a 4Runner and I was able to find it there thank goodness. The financial lady Hira is such an incredible person that makes the process so easy that you don’t even feel stress by buying a car, thank you so much for helping us, definitely this dealership is one of the best or the best in the whole state of Colorado. Also Antony ray from service he was such a polite guy and was able to accommodate us last minute to install a few things we add to the 4Runner. Thank You Mr. Mike, Ms. Hira and Mr Anthony, a forever grateful costumers here!!

4 hours for an oil change. Need I say more.

Excellent service great communication skills

I recommend you buy elsewhere, based on my experience. I received a dealership spec sheet from the Internet Sales Manager with a quoted MSRP. Requested out-the-door, all-in cost. Was given price $2,000 higher than quoted MSRP, together with new, out-of-nowhere protection plan fees of $1,500. Assumed it was a mistake. Called them on it. Was told no, no mistake, that's now the price, take it or leave it. Easy decision to walk away. For me, important to do business with sales rep and dealership that doesn't waste my time, and demonstrates integrity. Not too much to ask. Unfortunately, this place does not measure up on either front - instead, exemplifies stereotypical, not-to-be-trusted approach to selling cars. We can all do better.

I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!

Crooked, tried running my pockets. I know 3 other people who were taken advantage there. Buyer beware!

Bill my service rep prompted the tech working on my Tacoma to apply a ECM flash that he thought would address my issue. I'm glad he did it completely changed my driving experience with shifting issues. thanks Bill

We are not happy. We were to have a rental car. People at dealership did not follow up as to the failure of enterprise bringing the car over to dealership. I was there from 10am to 3:15. Enterprise was to have car there at 10:30. 1130. Talked to service they were going to get right on it. My wife got involved called 4 times. It turned out later it was to late for rental. Guess everyone was to busy. Will be considering either going to a different dealership or looking at a Cadillac or another brand.

I worked with Jez to schedule my 90,000 service. When I arrived Hunter assisted me with the vehicle and Toyota provided a shuttle for transportation to and from my home. I will only take my Toyota Camrey to AutoNation Toyota to be worked on. The team is trustworthy and reliable and the service is terrific.

Jeremy Sittner is very professional and addresses issues at hand with the vehicle maintenance. He made excellent suggestions regarding my tire situation. I’ll be back! Integrity and honesty are hard to find - Jeremy has both !

We called ahead of time to get a sense of what the cost was for a HV battery for our hybrid. We explicitly asked multiple times and they told us with work included and the new battery and everything we need for the HV battery would be $600 approximately. This was said is the worst case price. We scheduled an appointment at which they said they would assess for $50 and then let us know exactly the amount if they do not need to replace anything and maybe there is something else going on. Then they tell us to replace the HV battery would be $4000 plus tax. So now we had to pay $50 for them to tell us what we already knew and waste half a day.

My service advisor Hunter was the absolute best at explaining things, offering suggestions for what maintenance my vehicle may need and most important to me was he gave me an idea of what to expect in the future so I can plan accordingly and budget for when I return. My vehicle was ready when he said it would be and I am extremely happy. I trust my vehicle 100% to Hunter and his team.

Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.

The service department was extremely slow. I waited over 2 hours to have an oil change.

Amazing service!

Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.

Bill got us our new tires and brakes installed in a timely and efficiently! Saved us some money and kept our family safe!

We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.

Spent over two hours (with two kids) waiting for a tire rotation and oil change. The man approached me saying I wasn?t due for an oil change, although my car ?maintenance required? and mileage said otherwise. I told him this and he told me ?the people in sales don?t know what they?re talking about.? I leave the lot with my maintenance required signal still on and came back to fix it, still under warranty and now they want to charge me $85. xxxxxxxxx

I had a significant problem with my Avalon overheating. The car was towed to and serviced at Autonation very quickly and completely. The excellent service advisor was Colin Mackiewicz. Autonation has serviced my Avalon for the last 20 years, and I have always been treated well. They also service my 2007 FJ Cruiser.

Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.

John Titterington was great! He was very helpful and knowledgeable. Great buying experience!

Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.

My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.

Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.

David’s customer service is the best

Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?

took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!

I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).

Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.

I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.

Timely, clean waiting area and friendly service

Excellent , the people in the counter was very educated, explain everything easy and the service was faster

Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs

First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.

Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.

received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant

Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.

Vehicle done prior to their quoted time. Kept me informed throughout process.

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!

Have broken parts on vehicle need to order them, to be installed later

Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.

Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,

I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.

Gab was great and help me get into a new SUV..

As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.

This place is a great place to get service the management is super helpful ?

I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.

I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.

Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you

Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.

No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.

I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota

I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.

Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.

Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.

I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.

Great service, and the waiting was not long. All in all it was great

Jason was really nice! He help me with my car service!

It’s the best for do the service and great people help to the costumers ...,!

Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.

We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!

They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.

The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.

Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.

Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.

My service appts at Autonation have always been excellent and professional.

Great service. They answered all our questions and offer help.

Great experience, honest and always do an amazing job. 2007 FJ drives like new again.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

Excellent only complaint is that my radio was changed and not put back.

As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.

It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.

We take all our routine services here.

I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!

I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.

I have gotten all my car services done here. Always wonderful customer service.

Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming

bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.

Bought a used vehicle less than a week ago. Already having engine issues. Tried to call them and was told that I had talk to the salesman that we bought it from. Emailed him the issues and being told that we need to run oil treatment to unclog it (the engine used all the oil within 450 miles). No warning lights came on. AutoNation is unwilling to help. Pretty much telling us that it's our problem now.

My service manager, Jeremy Sittner, met me promptly and advised me what services were needed. He kept me up to date during the time I was there. The service took 3 hours to complete, which I think was too long.

Sales staff was good, then this happened. Bought a certified (125pt inspection, "drive with Confidence") car and on day two of ownership discovered the entire cooling system full of sludge indicating possible major engine problems (head gaskets, cracked head, cracked block). Dropped it off and Autonation concluded that their tech mistakenly dumped oil in the cooling system as the engine tested ok. Car returned to me with flushed cooling system. After finding more sludge the next day, I spent the entire day repeatedly flushing system to remove the remaining contamination. Two days later, after jumping the car twice, the battery tested bad and I had it replaced at my own cost. I was told by the AutoNation service manager that "we should have caught that, we would have replaced a battery that old." It was the original 5 year old battery but there was no compensation for the oversight. Two big misses on the 125pt inspection cost me a lot of time and money. AutoNation response to my online revew: "our General Manager would love to talk with you and rectify these issues." AutoNation GM never returned my call.

Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.

Very quick and easy. No hassle.

Everything was great. It took longer than expected but I am very happy with my repairs.

Great! Jez, service advisor, has always given me great customer service! I?ve been a customer of zjez?d for my last 2 4 Runners. !

Ashton was great. Ask for him and you will be happy you did.

I always get the best service at this dealership. Jez is an amazing service advisor. Very helpful, friendly, and knows everything about my Tundra.

Ashton (Car Dealer) - he is one of the best person that I met in Toyota Dealer shop. I don't write reviews at all but this is the first time ever writing for HIM specifically. The REASON is because he truly takes care of my interest and not his. He gave me the right direction and guidance about my trade in option. Truly for my interest, TRULY. Although I did not trade in or buy a car, because of him, I will definitely comeback. Not just that but I will refer him to people that I know because he was a great dealer to provide me with my BEST INTEREST. IM HIGHLIGHTING IT AGAIN. CUSTOMER'S INTEREST. It's not easy to do that as a dealer. He really became the standard of a true care dealer. I define him as: honest, integrity, trustworthy person.

This was a routine visit to the dealership to get a synthetic oil change for my Highlander. It was pricey, but I went to the dealership because I trust the work and the guarantee that comes along with it.

I purchased a used car from auto nation and within 30 days the car wasn't running. I'm trying to see if they will take this vehicle back and give me my money due to the fact that it's not running I'm having a hard time I wouldn't suggest anyone do business with them

professional service easy scheduling nice waiting room

Buying a vehicle at Autonation Toyota was a very pleasant experience. Ashton reached out to us on line when we were inquiring about specific models. We arrived at the lot & Ashton was there to greet us. He showed us his inventory on the Highlander Platinum & we picked the one to test drive that we ultimately purchased. All in all a nice experience!

Ashton and Greg were very helpful. Great service!

Ran over an ice ridge and had to replace the guard for the fuel lines that are on the underside of the body under the driver's side. Bill communicated the cost and timing and kept us informed as the parts needed were not readily available for the 2000 Camry.

speed, reliable, easy to make appt. , excellent service reps!

Friendly, thorough, Convenient

Ashton is literally the best guy, working his butt just to get me going, overall an awesome dealer

Overall, I was very disappointed in my experience at Toyota AutoNation Arapahoe. From the first encounter with the receptionist who did not even acknowledge we were standing there, to having an appointment with someone who was not working that day, to the extremely pushy financial manager, it was as terrible experience. I did find the car that I wanted and it is great, but my overall experience was bad and I will not be returning to this dealership. My sales person was extremely unprofessional and not willing to show me other cars or talk me through the financial process, he wanted a sale and to do the least amount of work possible. He also was unwilling to even attempt to get me a lower APR and said told me that was just the way it was. Then, the financial manager was extremely pushy and not willing to take 'no' for an answer on buying an extended warranty. Honestly, I felt bullied into saying yes and agreeing to something that was not explained well at all. I have since called back and talked to a different financial person and she was willing to help me cancel the policy and I do appreciate that. When I was getting ready to leave the dealership with my car, again my salesman, did not want to do anything extra to help. After waiting for 2 hours, my used car had been "cleaned" but was missing floor mats and he was going to send my away without floor mats until I requested the ones that came in the listing. On top of that, I do not think the interior of the car was cleaned and honestly it was super dirty. Overall, this was a very bad experience and I will not recommend this dealership or return to purchase another car.

Everything was great! Second time buying a vehicle from Autonation.

Thank you for the repair to my 2003 Toyota 4 Runner. Your excellent service has kept it running well all these years.

Brought my car for recall. Job was done very quickly. The dealership offered a shuttle back home, while the car was being repaired. Very satisfied.

I bought my car from this dealership before it was sold to Larry H. Miller. I moved and can?t find my warranty information. They confirmed my radiator was cracked though no one can get me my warranty info to get it covered. They sent me down the street to Auto Nation Jeep and they haven?t helped me either. Now it?s been over two weeks. I?m beyond frustrated with the customer service. Only Dave took time to try to figure this out. Though still no luck. My service rep was fantastic, yet he couldn?t help find the warranty either.

Deception in price advertising. Actual sticker in vehicle hid additional costs. At purchase tried to add additional costs for items not revealed. Most unpleasant buying experience every encountered.

Great experience overall. John was our sales rep and he was great to work with. Buying a car can be a pretty annoying experiences, as everyone knows. John made it so much more bearable.

The work done was explained and completed in a timely manner

Good service, good customer service But the prices are higher than before

Prompt service and response from Stefan! He answered all our questions and walked us through a very smooth process. No negotiating, but was still the best price I could find! Would recommend.

David always takes care of our vehicle and makes sure we are good to go every time we bring our vehicle in...

Great customer service.. Fast and easy to trade in my old truck... No haggling., Great sales team.. Very comfortable atmosphere..

bought a car that turned out to be a lemon had bought a warranty car didn't get fixed i haven't even had it for two years went back to trade it in and got the runaround yet again and the manager got very loud with me kept taking off his mask

Josh is such an awesome guy to work with! He reassured me that my vehicle is in good hands and they get the job done in a professional and timely manner. Amanda M

Once I took possession I noticed the car had not even been detailed, and a t a minimum vacuumed. No that I own it I notice a few details that should have been corrected since this was a Pre Owned Certified.

Easy system to schedule service appointments. Email confirmation is automatic and comforting. The service team are friendly and competent. I have worked with Pat, Jez, Jason and Jeremy. Work is completed on time and I get text updates on status/diagnosis/time/cost. 🌟🌟🌟🌟🌟

Great services in all aspects

Toyota made my 15,000 mike checkup easy and painless. Scheduling was quick and availability was good. Drop off in the evening was convenient and the car was ready by 9 am the next day. The only service I would appreciate being added to a regular maintenance check is if they ran the car through the washer as a "nice to have." Would be great to get back a shiny, washed car.

🌟🌟🌟🌟🌟 New in town- had 10k mile oil change on my 4Runner. Great experience, knowledge, low wait times! 5 star for sure! Thanks to my service manager William! 😇

Customer Service and work was great! I trust them.

Jez was great, brought my girlfriends car in for a quick oil change and rotation it was quick and easy and he really listens to the customers needs. Would recommend to anyone in the area in need of service on their Toyota.

I bought a 2020 Camry Hybrid last January from AutoNation Toyota Arapahoe and had no problems with the purchase. They got me the car I wanted with the options I wanted. Five stars on the purchase experience. But I have to give them 1 star on their customer "service". My car now has just over 11K miles on it and it was completely dead in my driveway. I called the dealership to determine how this should be handled. Every day for five days I called the dealership. Sometimes twice per day. I spoke to a real person 2 times who told me the person I needed to talk to was with another customer but they would call me right back. All other calls were handled by their automated system which allowed me to leave messages with assurances that I would be called back "within 24 hours". I finally called another Toyota dealer and within 18 hours my car had been towed to their facility, the bad battery pack replaced, and was back at my house. It has now been two weeks since the original call and AutoNation Toyota Arapohe has never contacted me. Too bad, the Customer "Disservice" department at AutoNation Arapahoe cost them a customer.

Bryce was very good . He also helped me a few weeks ago when I had my car serviced. Thanks Jane

Took my car in for maintenance and JEREMY helped me. Jeremy was friendly and helpful and a pleasure to do business with.

Jeremy Sittner was my Service Advisor, He was Professional and Caring and reminded me why my Toyota is always serviced at AutoNation. They are simply the best dealership to work with time and time again. Thanks Jeremy!

Loved working with Bill and Natalia. They were very professional and quick. Best experience we’ve had.

The staff was friendly and worked hard to meet our needs.

The people were nice and the finance group was top notch, but in the end it?s the same old car buying experience. Back and forth between the manager and the sales person while I sit there and waste time. By comparison, the Tesla model is an example of what every dealer can (and should) be. I love Toyota, but as soon as Tesla makes a good truck I?m afraid I?ll only own Tesla?s. I wouldn?t recommend this dealership to a friend only because I wouldn?t recommend any old, outdated process to anyone.

Excellent service, super friendly, reliable.

Bill Grubb is the best. He has arranged service and parts for my Toyota's since he started.

I had an appointment at 10 AM and told them I was going to wait. They didn't start working on the car until 12PM. Nobody came to talk to me while I was waiting. Why schedule an appointment if it takes two hours before they even start on the vehicle? At east they could have came and told me it was gong to take longer than expected. Perhaps they don't care because this was a free Toyota service. I have had this same issue before with another Toyota vehicle. It seems like once you check in there is no contact with you until the vehicle is done. Last time it was an hour before the vehicle was taken in for service. This will be the last time I go to this dealership.

AutoNation went above and beyond for me, and I would highly recommend them to ANYONE looking to buy a vehicle.

AutoNation went above and beyond, and I would recommend them to ANYONE looking to purchase a vehicle.

Cristo was a patient and knowledgeable Salesman who worked with my budget. The Financer (apologies, I don't recall his name) was equally wonderful. I highly recommend AutoNation Toyota.

Excellent customer service from Brian. Obtained new Vehicle quicker than promised, and extremely fairly priced. Additionally time in dealership to purchase the vehicle was less than 11/2 hours.

The staff at AutoNation Toyota Arapahoe is always helpful. Most recently, Bill, my Service Advisor, continued to keep me informed of the status of my Camry during a very cold and busy day and took care of my problem quickly. Many thanks.

outstanding service definitely recommended

We bought our Car there because our daughter did. We are both very happy and your people take good care of us. Thanks

Came in with knock in my engine been getting worse but they stated it is supposed to do that. Then said to bring it back if gets worse, I?m just feeling uneasy with it.. my truck was under warranty when it started making noise and still is, just makes me feel strange. The advisor was awesome to work with and I would again, I?m just not sure my truck should make this knocking in the engine they say is ok.. so just not feeling good about the dieg...

The Intake person was very friendly when obtaining my information, He retrieved my paperwork along with my appt sheet I brought in, Told me the timeline since it was in the afternoon that it would take approximately 1 -1/2 hour, All was done in a timely manner since the later you go more delays may occur due to unforeseen issues that may arise when working on other vehicles which may set timelines back, They did a great job,

Didn’t go over what they did to my car. Didn’t offer a car wash but did to another gentleman but not me. Didn’t go over charges with me before performing extra services. Had known the price I would have declined. Didn’t even check my windshield wipers. One was torn but they didn’t notice because despite the fact not many customers were there that day the goal clearly was to rush me in and out. I will go to a closer dealership next time with better customer services

Sam Degrego does outstanding work!! Thanks for taking care of us once again

Excellent texts status on repairs!

The staff and technicians are very professional, knowledgeable and courteous. Stephen Klinger patiently listened to my concerns regarding the vehicle even when I tended to ramble on and fully explained the various maintenance services.

I was very disappointed in the transparency on the final charged price of my service. I was given an estimate of ~$770 for 90K service on my Highlander and when I arrived to pickup my car bill was $954.64. I had not recognized the discrepancy until after the Service person David Bantock ran my credit card and he looked puzzled and verified the original estimate. He rushed to give me a $100 credit without any justification or revised invoice for why that exact $100 was the correct credit. Tax and shop charge and hazardous waste removal only totaled roughly $89. This type of quick credit without exact justification in the service charge makes me not want to trust this dealerships service department

Bill is always so responsive. He helps us every time our Sienna comes in, and he makes it an easy process. Thanks Bill!

Sales and customer service have declined over previous years.

We took our 2003 Toyota Sequoia in for service because we heard a noise coming from the front passenger side of the car. We have 242,000 miles on the car with the original shocks. The dealer diagnosed our problem and replaced the shocks for us. We?re very happy with the work Auto Nation Toyota did on our vehicle.

Autonation was incredibly accommodating in my search for a new truck. I was too picky for anything on the lot so Neil Fitzmaurice set up an allocation on a truck with my exact specs from the manufacturer. Delivered significantly faster than the quoted time too!! I was speaking with a number of dealerships for months trying to secure this vehicle and Neil was BY FAR the most resposive, knowledgeable, and helpful associate of the lot. He put in the extra effort for a long time while I wasnt ready to buy just yet and absolutely earned my business. I had a lot of interactions with other sales staff at area Toyota dealers and no one holds a candle to Neil and Autonation Toyota Arapahoe!

Great service as always! Easy appointment set up and convenient!

Took way too long over 2 hours to do an oil change and tire rotation

Professional and courteous service, very pleasant atmosphere.

Got a 2021 RAV4 xle from Sin .. been looking for Months since my jeep lease was up .. my Friend had bought a 2017 back In April from autonation this place is great . They don’t pressure u and basically hand u the keys to test drive and when u come back they are like what do u think ! They don’t pressure u to buy it. They work with you! Also Carl in finance is amazing as well! I had tons of issues with my Jeep and was nervous spending a lot of money on another lease but new I wanted to try Toyota so far I’m pleased! I’ve been to many dealerships shopping and I was impressed from this place .. well run . Clean and friendly keep it up

Employee are professional and friendly. Best value and quality service. 🏅🏅🏅🏅🏅

I needed a trailer break control installed, the Toyota part had been back ordered when I originally called in October 2020. I called again in January and was told no problem. I assumed I was getting a genuine part, however what was installed is a control I could have bought at an auto parts store and installed myself. My brand new car was at the dealership for 4 plus hours for a 30 minute job. When I picked it up it smelled of oil grease and gasoline. I had to wipe nasty dirty finger prints off my steering wheel and dash. And now the new car smell is of a greasy garage. I was also charged for hazardous waste disposal...when not a thing was disposed of. Very disappointed in this first experience,

Every time I come to AutoNation Toyota they are very helpful and quick!

consistent and transparent. reliable, just like the brand they service

Honesty and transparency. Adequately staffed with positive energy.

The service representative very friendly and helpful. I was seen right away and my car was done n no time.

The whole experience was great! Everything went very smooth and our salesperson was knowledgeable and listened to what I wanted.

Everyone was very professional, facilities are very nice.

Everything was great. I would suggest having the service team take the paper floor mat and part hanger on the rear view mirror out before turning the car over to the customer.

they false advertise their contracts. especially if you go to purchase extended warranty and maint agreement they tell you one thing but in reality something else happens. they promised me free oil change and rotation for 3 years at signing but every other oil change they wanted to charge me for rotation. God knows what kind of excuses they come up with God forbid if I actually have to use the extended bumper to bumper warranty. question them to death at signing.

Stinks!!!!!!!!!!!!!!!!!!!!!

Buying a new car can be a challenge, but these folks made it a comfortable and satisfying experience.

I go I’ll just wait to hear back if I took it in for an oil change… Took three hours. Ridiculous. I brought my forerunner in spotless pristine condition just washed and waxed… There were greasy handprints all over it

People at the dealer did pretty good when I took my truck for a recall service, thanks for taking care of the truck.

Bill was very courteous and helpful

Took care of my 2019 Toyota Tundra for it?s 15k mile maintenance, and they were super efficient, and friendly. They even ran it through the car wash!! Awesome!!

From the time we called to book the appointment to picking up my car we felt everyone went above and beyond to be professional, courteous and to keep us updated.

We worked with Neil and Jesse at Autonation and it was an easy process to get us our new Sienna. Great to work with!

Chairs in your waiting area are extremely uncomfortable

Disappointed I had to pay a fee fir a rental car when my car was there on a service call repair. After repairs, the car wasn?t even washed. I will now go to another Toyota dealership.

I dealt with Stefan Markovic for Sales and Canin Ritz for Finance, both were friendly and knowledgeable about their parts of their process and the options available. It went about as smooth and relaxing as you would hope for with a new vehicle purchase. I look forward to working with Arapahoe AutoNation Toyota for years to come.

Ashton was great. He tried to help me get exactly what I wanted

I went in last week to purchase a new vehicle. I had already made an appointment online. My salesperson was Ashton. We was very professional. He helped me find the exact car I wanted. He made the process very easy and enjoyable. He even picked me up from an appointment to take me to the dealership when my new car was ready. I would highly recommend Autonation and Ashton

Outstanding customer service, clean, pleasant environment, helpful, and sincerely committed to providing me, the customer, with a dynamic shopping experience. Every stage of the process is comfortable, ensuring that I the customer is knowledgeable able about the purchase, vehicle operation, use of the electronics, technology of the vehicle, and the service department is top-notch!!! I can sincerely attest. This is my 3rd leased video from AutoNation Toyota. I am a loyal customer.

Bill Grubb is the best service manager.

I just have a hard time understanding the cost for the service performed

Normal 60K Maintenance performed. Appreciated performing only those truly needed or that were not performed elsewhere (e.g., tire rotation and balance performed at Non-Toyota tire dealer). Service appeared to take longer than the estimate indicated. Intermittent failing car battery was replaced. A 60 month battery was selected by owner although service documentation described the one actually installed as being a 40 month battery. Service Advisor did not call attention to this detail and it was noted by the car owner only after driving the vehicle home.

I waited with a 10 am appointment time for 15 minutes, with service people ignoring my presence. There were not other cars waiting. I finally got out of my car and approached the nearest service person. It was Bryce. He took excellent care of my vehicle.

I've been going to Arapahoe Toyota for over 12 years. The service department technicians are all very nice and accommodating, but i've noticed that the quality of the workmanship has gone WAY down in the past 5 years. The other thing is that simple oil changes have been taking them 2-3 hours, even when i have an appointment. i thought service was the moneymaker for auto dealerships these days, but they dont act like it. I've started taking my Tundra to other places now for some of the service. its just so much faster and quicker to schedule than at AutoNation Toyota.

The maintenance was done on time and the advisor was professional and efficient.

Very trustworthy dealership. Repairs are always done to Toyota standards. I never worry that repairs are not done correctly or that unnecessary repairs are recommended

Stefan Markovic was exceptional with which to deal. He was patient, kind and extremely knowledgeable about the vehicle. I would recommend him highly to my friends and family. Bill Gallagher was also a major asset with my purchase. No games and very reasonable offer that took no time. The whole purchase process was effortless and I felt it was done in an honest fashion. Very unusual at a auto dealership. I am a very satisfied customer and I am enjoying my new vehicle as well. Thank these two men for their due diligence.

I was very happy with the service I got from Josh and Elliot White. They were concerned about my problems and my lack of transportation to and from the facility

Serviceman Bill Grubb was great. Easy to work with, communicated the repairs needed clearly and even showed me the issue so I could better understand the repair cost.

All thumbs up. Done when promised. All COVID safe.

These guys did a great job. Found my break problem and fixed it without a big hassle and didn?t push for any repairs I didn?t need. Super easy to work with. Jason was great.

Great customer service. Appreciate the quick attention upon arrival. Cost of oil change on the high side. Will consider having this done elsewhere next time.

Great service as always and I was able to use a discount coupon from their website.

Everyone was very nice and they did the work and finished on the time they said it would take.

Did a great job very professional I would do it all over again

Awesome service as always. David Bancock an Chris Leadbetter provided outstanding support. Would not take my car anywhere else for service.