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-- Misty H.

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-- Eloni T.

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-- Tom D.

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Recent Reviews from AutoNation Toyota Arapahoe

We initially found this car online and selected the “best price” option. We were contacted by the internet sales manager and scheduled an appointment to go to the dealership to see the car later that day. When we arrived, we had to wait for the salesperson and then he went to look for the car and we waited quite a while (at least 15 minutes) while he got the car. Since he had advance notice, it seemed like he could have had the car ready. We were very surprised when we arrived at the dealership to find that very few of the employees were wearing masks. Customers were touching desks/surfaces and no one was wiping anything down. The only hand sanitizer we found was at the reception desk as we arrived in a bottle that had to be picked up and squeezed-no pump. The salesperson we worked with had a mask on part of the time, mostly with it pulled down beneath his nose. When he was working on finalizing everything, getting keys, delivering the car to us, he didn’t have a mask on at all and got quite close to our faces. After we drove the car, we had to wait again for the staff to appraise our car and there was additional waiting time as our salesperson was working with other customers. Once we’d made a deal, we were directed over the the financing area to wait, even though we were paying cash and weren’t requesting financing. We waited at least 30 minutes in that area and finally someone came out and offered to help us and told us the financing person had gone out to get something to eat. We finally completed the purchase after all of the waiting and were able to leave the dealership. I don’t know if we’d shop with AutoNation again due to the lack of concern for our long waits, waiting for financing even though we were paying cash, but especially for the lack of COVID-19 precautions. There were signs and markings on the floor but the staff were not following any precautions. We’re older and in a more vulnerable age group, so we were surprised at the lack of precautions being taken at the dealership.

Vicki Bondurant Jun 23, 2020

UPDATE: ZERO ⭐'S!!! I am livid! I purchased my used vehicle back on September 7, 2019, and placed a deposit down for an extended powertrain warranty. On January 9th 2020, I went in to cancel my warranty, because I had not received any information on it and I didn't want or need the warranty anymore, so I was told to come in and get it taken care of. I drove the 40 minutes down there and spoke to/explained to Mr. Toma Neagu, what I was there for. After digging around, and pulling in another finance person, they realized that the money that I paid as a deposit was there, but the warranty never got submitted. Mr. Neagu told me that he would pass the information onto Ryland Glass (the original finance manager) and that he would be in touch with me that day. Ryland never called and I, of course, didn't get my refund. On January 28th, I emailed Toma Neagu about everything again and, yet again, heard nothing back. Fast forward to about a week and a half ago (Tuesday, May 12th 2020) I have a bill in the mail for a warranty payment. I have called and left voicemails for Ryland Glass all this week and spoke with someone last week (on May 13th) telling me that he would call me back. I have heard from NO ONE and I am infuriated! The bill is literally due today. I feel like I need to speak with an attorney at this point to even try and get a response from AutoNation. I feel that, from Day 1, I have been taken advantage of and stolen from AutoNation Toyota! WARNING LONG POST: I unfortunately purchased my vehicle 3 weeks ago (9/7/19) and am now having big problems with it! But, looking back now, I probably shouldn't even have purchased this lemon of a vehicle from here, as my experience was not the greatest from the beginning. I found a 2010 Ford Explorer online and came to check it out. The first salesman that we dealt with, Uzi, started off fine, but then turned out to be very rude. Needless to say, we left the sales lot after the test drive because of him. Eventually, and unfortunately, we did come back about an hour or so later. We dealt with a much nicer salesman this time, Sergey, who turned out to be very personable, talked to us and was not pushy at all. Fast forward, I ended up purchasing the vehicle that day, paid in full with cash and might have been coerced into purchasing a warranty. When I left the lot, the gas tank was empty and my fluids were not topped off. Interesting, because every other dealership that I have dealt with in the past, has filled up my vehicle with gas and topped every fluid off. I spoke to the customer service manager, Ed, over the phone 2 days later and nothing really came of the conversation. So, fast forward to now, 3 weeks later, I went and got my fluids topped off on Thursday (9/19/19) at a different AutoNation. After I got home, I noticed red patches of liquid in our driveway. I called the closest AutoNation (AutoNation 104) to my house and low and behold, they can't fix it because it is not a Hyundai, so they made an appointment for me at AutoNation Ford, in LITTLETON (approx. 45 minutes away from my house)! Apparently, AutoNation can sell all sorts of vehicles, but can only work on the ones associated with the particular dealership. AutoNation Ford told me today that my front differential is leaking from my drive shaft, my ball joints need to be replaced and my exhaust needs to be realigned because it rattles. I feel like I bought a LEMON of vehicle from AutoNation Toyota Arapahoe and feel as if they knew about the issues but didn't address them properly when it was on their lot. I also feel like they should have told me that a Ford bought through them can only be fixed at an AutoNation Ford store, which is the dumbest thing ever, because would have never purchased this vehicle from them! I feel becasue I paid in cash, I got the short end of the stick! I understand that I did not purchase a brand spanking new Toyota and I did not finance anything, but what kind of car dealership are they running!? EXTREMELY disappointing experience, especially when you paid so much money and I'm not rich!

Jacqueline Giggy May 22, 2020

This is the absolute WORST experience I have ever had in the auto industry. I value Toyota, and have never had issues at other locations. After my car was totaled by another driver in a bad accident, I went to this dealership to find a new car. Things started off well. They had the car I wanted, in the color I wanted, with low miles. The price was fair. However, the rear bumper was missing. The salesman promised the bumper would be put on, free, through Toyota, within a week. This turned into the biggest nightmare I could've imagined. I called the salesperson almost every single day (while working full time, consulting a lawyer, and receiving medical care for accident related injuries) to get this figured out. Around month 3, he gave me the name of a repair shop, to order the bumper myself. The woman on the other line had no clue what I was talking about, for their company was not connected to Toyota at all. Whenever I reached out to the service workers at Toyota, they were disrespectful, irritated, and unhelpful. Eventually, the salesman stopped answering my calls altogether. Around month 4, he arranged to pick up my car, and have the bumper put on. He said this would be done the same day. This took over 3 weeks. He promised to reimburse me for Lyft rides for the time being. After ignoring call after call, I reached out to my dad. Frustrated, he also made multiple calls, before eventually getting a response. Let me remind you, I PURCHASED THE VEHICLE. Not my father. To get reimbursed as promised, we almost entered small claims court. To this day, the salesman has NEVER reached out to me. The fun sadly did not end there. I "was given a deal on a warranty" that I decided to sell less than 3 months after my purchase. This was supposed to take 3-4 months max to process a pro-rated return. 5 months later, I have yet to see the money hit my bank account from the sale. I spent over $24,000 at this dealership. I have been lied to, demeaned, ignored, disrespected, dismissed, and tricked. Auto accidents are extremely stressful, time consuming, and confusing as it is. Buying a new car should help bring closure to a devastating event. My experience here has created nothing but feelings of regret, resentment, and vexation. To save yourself time, money, and anger, go to a different Toyota location. I never thought I would turn my back on Toyota, but this horrid experience has disappointed me enough to reconsider. If I could go back, I would've done everything differently. I hope no one ever has to go through what I am still trying to escape with this dealership.

Hannah Kearney May 9, 2020

Weird behavior from sales manager, who glared at me and the salesman from across the room after the salesman relayed him a question, never actually answered the query, and then he walked away. If this was supposed to be funny, I missed the joke. Finance guy seemed upset for having to do his job, treated me like a niusance on both of our two brief interactions. Salesman did not want to deliver car on my schedule, only wanted to come in after noon (not a huge deal, but still). Vehicle was delivered with a nail in the tire, and the TPMS light very clearly illuminated. At this point I just wanted to leave, so I took the tire somewhere to get it plugged the next day. Their pre-delivery detail consisted of coating every conceivable surface of the car (even the seats) with a 3" deep layer of Armorall/grease that I am still trying to clean out weeks later. Every time I drive it, I find a new surface covered in this sludge, leaving my hands covered in stubborn grease. This is absolutely foul. Trying to register car, license branch did not have info from dealer. Called dealer, spoke to a completely different finance guy that I could hardly understand, he said I should go to the DMV 2 days before the temp tag expires. Hey, that's a pretty garbage solution, guy. Wouldn't bother looking up my info, forwarding me to the correct person, or actually helping me. Eventually hung up on me. Super. This is where my patience ended. The only reason I am giving this place 2 stars instead of 1 is because of the extremely helpful title clerk, and the similarly helpful receptionist. I also got the car I wanted, for an acceptable price, but again, it was delivered in absolutely disgusting condition. I would not purchase a vehicle here again, primarily because of the quality of the sales and finance staff. I did not finance, but I certainly wouldn't trust the apathetic finance guys to facilitate any sort of hefty loan. Definitely one of the more bizarrely bad car buying experiences I've had.

Pete H Mar 22, 2020

*MANIPULATIVE AND SHADY BUSINESS PRACTICES, WON’T FOLLOW THROUGH ON PROMISES, FAILURE TO MEET EXPECTATIONS* Our experience with Toyota Autonation Arapahoe was long, and painful. During the last week of October, we purchased a 2019 Highlander with a $3000 rebate special. We worked with Andrew Contin, who was fabulous the day of. He even got the dealer fee reduced. We signed docs to lock in the $3k rebate which expired 10/31, and told Andrew we’d have cash the first week of Nov. He said that was fine. We discussed the following: Adding a remote starter upgrade He told us he’d find the second FOB key The added bonus of 2 free tanks of gas after filling out a survey I told Andrew on 11/4 that I’d come with a check on 11/8 in the AM. He had 4 days to prepare. So on 11/8, I was underwhelmed when it took until noon for him to say he was ready and “sorry it’s late, our sales meeting ran over.” I guess there’s no way to make an appointment, instead you need to be flexible to their schedule. When I got there, I learned that: The rebate had dropped to $2500. The remote starter hadn’t been installed. The missing key FOB hadn’t been found. After spending 2.5+ hours at the dealership and wait for final docs (which were incorrect with the $3k rebate, something I had to point out), I was unimpressed that with 2+ weeks for him to prepare, it took so long. I didn’t have the energy (pregnant at the time) to argue in person about the late and long transaction, reduced rebate, missing FOB or uninstalled remote starter, so wrote the check and left. But this did not sit well. No one told us we’d miss the rebate if we didn’t PAY for the car in October. There was a lack of communication and failure to set expectations on Andrew’s side, which cost us $500. I also wondered why nothing was ready and I’d have to come back to get the starter + extra key. So, I emailed Andrew with my frustration. Bill Gallagher followed up via phone to apologize. He was helpful and had gotten permission to send a $500 check to resolve. Great, thank you Bill! I told him I was still waiting on other issues. He said Andrew would follow up. A week+ passed and after 2 follow ups with Bill (he told me he’d asked Andrew to call me), I still hadn’t heard from Andrew. Where was our extra key? And the remote starter? And minor, but I why did our pickup take 2.5 hours and nothing was ready? So, I was honest on the internal Toyota survey about our transaction with Andrew and gave him a poor review. Bill Gallagher called to ask why I’d given a poor rating. I told him I appreciated the $500 check, but I still hadn’t heard from Andrew and the outstanding issues hadn't been resolved. Since I was rating Andrew, I couldn’t in good conscious give a good rating. Enter manipulative GSM, Josh Frakes. Bill told me Josh was going to cancel the $500 check because I didn’t give a good survey rating! It became clear that they were BUYING my feedback! JOSH DID CANCEL THE $500 CHECK, and I NEVER heard back from Andrew! When I went to get the 2nd key FOB (another 2 hours out of my day), I spoke with Bill. He was friendly and apologized for Andrew still never getting in touch. I told him it wasn’t about the $500 but how this was handled. I said I’d be reviewing on Yelp, FB, Google, etc. He asked for one more chance. He wanted Josh Frakes to talk to me. I said I'd give him 2 days and then I’m writing reviews. Josh never called. He clearly doesn’t care about the customer, he's manipulative and then cancels checks if you don't comply. To summarize: Andrew Contin won't take responsibility and is incapable of handling problems. He can sell a car and then crawls under the covers and makes his boss deal with it. Bill Gallagher has been wonderful. He got stuck in the middle of a sh!t sandwich and handled it the best he could. Josh Frakes, who I never actually spoke with or met, is shady and engages in unethical practices at the expense of the customer. Thanks Bill for trying to give the car industry a better name, unfortunately your coworkers are perpetuating its terrible reputation.

Heidi Probably Jan 9, 2020

I have sent the following to April Foth, sales manager who I bought my 2016 Toyota Sequoia from and she talked to Ed Jones, used car manager who then called me and left a message. He said the brake pads where within tolerances for their inspection certification. The following email I had sent previously to April regarding our problems. I feel that AutoNation’s certification program is not worth the paper it’s written on. When a vehicle has brake issues it is a safety issue regardless of how much wear is on the pads. The fact that another Toyota dealership diagnosed the problems which cost me over 600 dollars to fix tells me they didn’t do a fair evaluation of this car’s braking system. That is careless and no reputable dealer would operate in such a manner. Dear April, Haven’t heard from you since we’ve talked last week. Just thought I would let you know what has been going on. After having Toyota in Dickinson finished the brake work which they said I needed to have done to get rid of the brake squeal, replacing front rotors which they said were poor quality and didn’t fit the pads installed, turning rear rotors and replacing rear pads and shims, I drove it 60 miles home to western North Dakota. The next day we drove it for about 10 miles and heard a grinding noise even when brakes weren’t applied. I felt the rotors, front were smooth but rear were still rough with grooves. We had to fly to Phoenix this week for my wife’s Dr. appointments at the Mayo Clinic. I called Dan Porter Motors (the Toyota dealer in Dickinson who did the work). I have an appointment to get it looked at next Monday when we get back. I am very disappointed in this entire purchase. We purchased this vehicle from a dealership which “claimed”they had done a 125 point certification check prior to selling the vehicle. We drove it the next day, after purchasing it, back to North Dakota. We probably applied the brakes 20 times on that 600 mile trip. Then pulling into our home town my wife said we have a brake squeal. The next day we drove it 60 miles to Dickinson to a Toyota dealership which diagnosed the problems on the attached bill. We had them fix it which included putting new rotors on the front as well as cutting rear rotors and replacing those pads. Included was a diagnostic charge of $87.50. We drove it home only to discover noise again from the brakes. I am assuming the next step will be replacing the rear rotors. My question is this. How can one Toyota dealership sell a vehicle with a 125 point inspection certifying the vehicle is safe and ready to be sold and then another Toyota dealer can look at the same vehicle and diagnose a set of front rotors which are glazed needing replacement after they were supposedly cut and renewed. They in addition said the rear rotors required that they be cut and new pads and shims installed in addition to pins that were dry so obviously not lubricated during your check, which you said were all satisfactory in your certification paperwork. This is especially frustrating since we purchased this vehicle with an extended warranty which should cover everything not covered in your certification check. I expect you to remedy this problem with communication with Dan Porter Toyota and between your dealershipsj solving this brake noise problem and reimbursing us for the cost of these repairs. We will have made two trips to Dickinson to get this fixed as well as our time and gas expense of 120 miles round trip. I do not feel that we are being unreasonable in expecting this after purchasing a $40,000. Vehicle from a Toyota dealership.

Michael Bostyan Dec 18, 2019

I wait for a while to see what TOYOTA customer relation will do for what we experienced recently from our brand new car purchase from AutoNation Dealership. I feel that I need to share my experience here for people who interested to buy a car specially brand new one. The sale part of process went well, and sale person tried to do all his best as much as possible to help and make the sale process goes smoothly, but the problems showed up after leaving dealership and contacting them for what we experienced. I have received different version of explanations for what happened for the battery (explained below) from different party at TOYOTA. On one Saturday of November 2019, I purchased a brand new 2019 4RUNNER. Upon driving the car, one day after the purchase, I discovered few issues with the vehicle: 1-Burning smell coming out from the vehicle. 2-I noticed there is a chip on front windshield. 3- Dealership missed to keep trunk mat in the vehicle. I scheduled an appointment with sale person on Monday (Dealerships are closed on Sunday In Colorado) and he wanted to postpone it by Wednesday. On Wednesday, before heading to dealership, surprisingly car failed to start. I called Toyota Road Service Assistance. They send someone to see what is wrong with the car. I was in Walmart parking lot for like more than an hour waiting for assistance. When the Toyota guy checked the car, he said something is wrong with battery and mentioned the battery had same issue before, as two battery caps were not covered, they are usually covered for factory new car leaving dealership. He said most probably this car experienced the same issue before leaving the Toyota dealership lot. Right after that, I picked up my 3-year-old kid from daycare and went to the dealership (Wednesday around 5-6pm). Sale person was aware of the situation as I called him when the car didn?t start for his recommendation. They looked into the car and said nothing wrong with battery (Three weeks later, I received another version of explanation from customer relation guy saying that this car was in showroom and they usually loosen the battery cable and maybe they forgot to tighten later on). So far, I have not received answer make myself satisfied why the same issue wouldn?t happen again. FYI, vehicle left the dealership with about 130 miles on Saturday and came back to dealership on Wednesday with about 220 miles on it. At the dealership, I was told the windshield won?t be repaired unless I provide them with the great customer service satisfaction surveying sent by Toyota. I felt they took repair/replacement of windshield as a hostage to receive a good surveying. However, three weeks later customer relation guy scheduled a repair for the windshield. This car supposed to be my wife?s primary car as we are a family of 4 (including 3-year old daughter and 3-month boy), we are very disappointed and shocked from what happened, and I find the situation very irritating. Our expectations from Toyota brand new car was beyond what happened to this car. New cars simply don?t do that. While I do understand that manufacturing errors do happen, still I can?t comprehend the fact that the car was not tested before handover. This is not the type of product I would have expected from a manufacturer of this size and reputation.

Amirpasha Peyvandi Dec 17, 2019

Ill start by saying I purchased my 2012 Toyota Sienna at this location so always bring it back to the dealer for any service. I made an appointment for the Sienna for 4 reasons: right front light flickering, car was slow to start regardless of weather/temperature, a very audible "groan" was heard anytime I put the car in reverse and, it was due for its "regular" service. The dealership had the car only a few hours and called us to tell us it was ready. We could not get to the dealership to pick up the car until 630 (believe they close at 7). I got in and started the car, but the delay was still noticeable. I tried to justify the slow start due to cold temperatures...but it was 47 degrees... I got to the first stoplight on Arapahoe Rd and noticed the right front light flickering just as it had done before. We did take the car home because we needed to secure two cars for my husband's job early the next morning, but I would have turned around and parked it back on the lot if that had been an option. Next morning I took the car in to a tire place to swap out my summer tires for winter tires. Yes it was slow to start but the "groan" was immediately audible. I guess I have to wonder what they actually did during the car's service appointment, but it appeared that they took the car, charged us some money, looked it over and gave it back. To be fair, when we called to discuss the obvious issues, the gentlemen offered to take the car in that day but again, we needed the capability of using two cars for work. We do have another appointment next week and Im hoping for "actual service." I'll add too that there is rarely a car dealership around that doesnt run the car through the car wash before giving it back. I dont necessarily expect it but the precedence has always been there. And no, they didnt wash the car. There should be a MUCH better service system in place. Extremely disappointed as this will mean a return trip. If something is worth doing, its worth doing right..... The questions below ask if I would recommend this dealer to a friend. I will hold off in saying "No" until next week's service.

T.C.M. Dec 4, 2019

The title is AVOID THIS PLACE AT ALL COST!!! I have been looking at vans for some time. I’ve done my research and learned that Toyota Siennas are the best AWD minivans since there are almost no AWD minivans. Though, I waited till my husband returned from deployment so that we could go look at them together. Fast forward, my husband comes home and does his thorough meticulous research and finds Auto Nation Toyota at 10531 E Arapahoe road, Centennial, CO has a few of these minivans. Happily, we head there and find our salesperson Matthew, who by the way was a wonderful individual to deal with while looked at 2 minivans. One of them was a 2017 Toyota Sienna and the other a 2016. They were both Limited Premium. We were delighted with the 2016 one and because it was getting late that evening, we decided to come back the next business day. My husband and I have EXCELLENT credit thus, it was no problem getting an approved loan through our military bank, USAA. We basically walked into the dealership with an approved loan check for them to fill in with the price that the minivan cost. At this time, Matthew introduced us to a finance person Roberto Rocha. We reported to Roberto that we had a check from our bank already ready to go. He instantly hesitated and told us he could not let us walk out of the dealer with the car that same day, even though; they would take our money, and required us to sign the loan and contract. My husband and I did not feel comfortable with a dealer having our money AND also keeping our car till “their paperwork was finished”. Therefore, we stated that was not going to be a deal then. Roberto however, directed us to his manager Pawel. Pawel was very respectful and understanding of our situation. He said the only way we could take the car was for us to get a hold of our bank and expedite the payment the same day. Diligently, my husband called USAA and went through the dealer’s loop holes to ensure they got their money funded that same day, which according to both; the bank and the dealer NEVER happens. But we made it happen. Their money was funded that same day!!! We encountered one bump on the road. Our bank did not want to finance the van for the listed price as it was higher than its value. This means that, Auto Nation Toyota was selling this van for a higher price than it should sell. However, we were willing to take it and my husband gave $2000 down so that the loan would stay lower. After 4 inconvenient long hours spent at this dealer, breast feeding and baby nap in public, just to ensure that they were set on their side, we were able to walk out with our minivan. Two days later our bank called and said that the loan had been funded for the original price the dealer was asking for. This means, not only did the dealer finance person Roberto ask for $2000 of our money, but they also received $2000 extra from the bank. This is a total of $4000 over the price of the car that was originally listed for. I believe we are all familiar with what falsification of documentation looks like. This is exactly how my bank stated it. We had signed a contract for a specific financed amount, however they still turned around and sent other documentation with a totally different financed amount we had not approved. Right away, we felt dishonored, lied to, betrayed, stolen from! My husband and I decided to return the car and end this. We did not trust this dealer anymore as they had stolen money from us and our bank. That morning, Ryland helped us with all the return paperwork. While sitting in his office, we called USAA and ensured Ryland received a fax from the bank so that they would fill it and return their money. Thursday, Friday, and Saturday went by. Monday now, my husband spends half of the morning, calling the dealer; asking for finance and anyone who can help us figure out where the return is in the process. No one had an answer for us. After being transferred several times, a female finance person answered and although she was able to hear my question by her response, after I brought up my concern, she started saying she could not hear me and hung up on me. We called 3 more times after this. Somehow, this finance female, still could not hear me. I tested my phone in another phone call and seemed to work just fine. Since we were being ignored, we drove there. Again, horrible customer service!!! We asked for their finance manager, but no one could find one. Stefan, a male finance person finally came and addressed our concern. But instead of inviting us to his office, our concerns were discussed in public, in front of every other customer in the dealer. Again, VERY UNPROFESIONAL!!!!! Stefan stated they had 14 days to refund the money back to the dealer and he had no idea where the money was in the process. Basically, we are still out without a car, struggling with work between my husband and I, with a baby, and liable for an auto loan that we DON’T EVEN HAVE A CAR for. We tried explaining this to Stefan, as the dealer asked us to ensure their money was funded prior to us taking their car out of their lot. We asked for the same courtesy; however, NO ONE seems to care there, NO ONE seems to offer great customer service. Thus, in the meantime, we are left with no car, an auto loan that is under our name, and with no answers from this dealer. It is very unfortunate that we cannot rely on these salespeople nor managers to help their customers, especially the ones that serve this country so that EVERYONE can sleep safe at night. Sincerely, Deimys and Josh Vigil

Deimys Vigil Dec 2, 2019

I recently purchased a Jeepn from AutoNation Toyota Arapaho. This would be the 4th vehicle I've purchased from an AutoNation in the last 15 months. All other purchases were through the other AutoNations in town, but this time I used AutoNation Toyota. It was the worst experience I've ever had. First, the first salesmen we worked with was miscommunicating several times throughout our negotiation. He would provide us a price and then come back and change the price and say that, "well I had to get approval, and the manager won't do that". We ended up asking for another salesman. Then, we got another salesman after complaining to the manager. The manager was condescending and kept reminding us that others are interested in the vehicle so if we weren't going to buy it, that others were in line. When we test drove the vehicle, it was making a vibrating/rattling noise and asked that it be checked. While we were waiting to go through finance and finalization of paperwork, we were assured several times that the jeep was in the shop and they were looking into the rattling noise. Finally, when we got to the finance person, he said that he checked and they fixed the rattling noise, "it was easy, had it fixed in 5 minutes". So, I asked, what exactly was rattling what did they do. He said he didn't know, but it was nothing....fixed in 5 minutes. So, I told them I wanted to know. they said they would check. Noone ever followed back up. They were in a hurry to get us out of their office and buy the car, but not worried about following up or providing customer service along the way. Even in the car detail, they were in such a hurry to get it detailed and out the door, that they oversprayed Armor-All all over the windshield and guages that we had to re-clean the car so we could see out the windshield. I called and provided my feedback to Dave Swafford, customer Service Manager who I explained all my concerns with. He called me back and told me that they didn't really fix anything. He explained that the Technician couldn't hear any rattle (even though we had the technician in the back and showed him and he shook his head and said, "I hear it, I bet it's just the firebarrier panel". So, they lied that they fixed anything. Now, we have a rattle and will take it elsewhere so it is actually looked at because you can't trust what they are telling you. They are only interested in a sale, not a long term customer. This is really disappointing considering we did not have this experience at the other AutoNations.

Heidi Rayman Jul 8, 2019

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue. It was easy to schedule and he was very understandings. Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

Loren Michelle Johnson Apr 21, 2019

where do I begin..we were looking for a reliable second car to commute back and fourth to work, we saw a couple cars here that fit our price range so we went here. Misha worked with us and he was great, he filled up the tank with gas and worked out a deal that I felt comfortable with on a 06 VW Jetta. during the process one of the main questions we asked was what kind of inspection the dealership did on the vehicle, he assured us these used cars are checked extensively and showed us their 150 whatever point inspection they perform..get the car home drive it less than a week and notice that the rpm will randomly start shooting up once the car has ran for 30+ minutes, my thought was transmission. I contacted the dealership they couldn't get it in until a week later due to lack of used car mechanics. I set all this up with the used car director, but after being at the shop for a couple of hours I get a call from Sarah in service asking me why the car was here, frustrating. a couple more hours go by and she says that they don't have time to do a test drive to validate my claims, but I was informed my spark plugs were totally shot and it's probably a throttle body issue, she reassured me though that you can still drive it and the worse thing that can happen is the engine will cut out on me, so reassuring. unsatisfied I reach back out to the used car director and he agrees to pay for a portion of a new throttle body as the problem is getting progressively worse. I take the car to a sub contractor that works with the dealership, my wife dropped the car off and soon after he calls me and asks what's wrong with the car, after inspecting he determines that if he changes the spark plugs and repairs an unidentified air leak it should work. upon picking up my vehicle from his shop on i-70 Peoria, it runs a little better on day one, but on day 2 back to having the same issues. I reach out to the used car director again and he tells me I have to contact this shop and get it back in, which is one inconvenient for me and two this guy wouldn't even provide me with an invoice on the original work which I paid half of. doing a little research on my own as I'm getting nowhere I decide to clean my mass air flow sensor, when doing this we noticed that the clamp on the air hose that connects to the housing where the maf sensor is was not clamped and the air filter was old and hadn't been changed in some time, so I ended up just doing this on my own and once again the car did preform better, but once again the original problem kept coming back. I end up showing back up at the dealership a little angry and demanded to speak with the manager which he did speak with me on my issues. during this meeting we were informed that because the car is used and given the year (06) the 150 point inspection is only a 25 point inspection, which made me even more angry since this is one of the main reasons I pulled the trigger on the deal. anyways they agreed to look at it again, and even agreed to look into the transmission, but assured me that they would await the results before agreeing to help me out getting my vehicle fixed, but did assure me they would not pay for the transmission if that's what it was. low and behold it is in need of a new transmission and now I am stuck with this vehicle where I'm going to have to pay as much for a transmission as I did for the entrie car. I feel like I was mis lead and was taken advantage of, I hope people read my review so this doesn't happen to them.

Daniel R. Cronsell Nov 27, 2018

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