Just purchased 2 vehicles from here. The first process was so easy, We knew we wanted to go back for our other purchase. Cip and Shelby were awesome! No pressure sales!!! Honestly the best car buying experience I’ve ever had.

I've never had a Toyota I wasn't happy to own. This Rav4 Hybrid is no different. Sales Associate David Conti was very helpful in my learning more about a Hybrid vehicle and ultimately, my choosing to own this car. I would highly recommend David Conti to anyone I know who is looking to buy a car from AutoNation Toyota Arapahoe... new or used!

Faheem worked tirelessly for two days to work out a deal that satisfied my car buying needs. He was honest about car features which in turn made him an ally instead of just pushing whatever the dealership needed to let go of. We ended up buying a Sequoia TRD, and I am very happy with my purchase!!!

We had a terrific experience purchasing a new car. We worked with Tyler Murphy in sales and Avery in finance. We went in to find a used car for our daughter and there were so many to choose from. Tyler was professional and transparent. Not slimy or high pressure. He listened to what we needed and at the end of the day we got more than we expected. Avery in finance was thorough, knowledgeable and fast! Truly a great buying experience and now our daughter has a terrific car. Thank you to these two and we will definitely recommend Autonation Toyota to everyone we know!

Had my new used car for a month now. I have the gold protection plan for Toyota. Although the desk guy seemed to not know this at all. The windshield wiper were repaired for no charge. The weird noise remains. They tried to tell me it was the spare tire making the noise and that they repacked it. Then they wanted to charge me $52.00 for the techs time to do that. My thought is I never used the spare tire yet and it should have been packed correctly when I bought it. After discussing it, there was a no charge. Again the weird noise remains.

Cip was my salesman and he made this experience about as easy as possible. He knew exactly what he was talking about and was able to move things along quickly. Thank you for all your help Cip!

It was an easy and fair buying process. Most of the negotiation was completed via emails and the folks were true to their word and I got in an out quick. Best car buying experience of my life.

Friendly and honest service. The gentleman provided me an outline of my expectations for my 30,000 mile service and went over the detailed service provided that day so that I have an understanding of where my car is for maintenance.

Best dealer I've been to! From the amazing customer service to management to "Dan, the sandwich man" near service. Everything was great. I service my Lexus here regularly and have never been disappointed.

Misha and Serjey were two amazing salesman. I first visited AutoNation Toyota Arapahoe store in April where I met Misha and later returned on June 28th to make a purchase where I met Serjey. I was able to spend an equal amount of time with both salesman where my vehicle needs were addressed to include a test drive.

I recently bought a new RAV4 Hybrid at AutoNation Toyota Arapahoe and had a wonderful experience. These cars are hard to come by as they’ve been extremely popular, but John did a lot of extra digging to find the only one left on the lot that was exactly what I wanted. He was never pushy and I left a happy customer!

After having a terrible experience at Mountain Toyota and them not wanting to help out at all, I took my car into AutoNation Toyota off of Arapahoe and I25 and dealt with Bill Grubb. Bill was helpful and considerate of my time not to mention I could tell he was trying to help me for the long haul to keep my 4Runner on the road for a lifetime. Follow up, transparency and insight are all areas that Bill was on point. I would recommend anyone to take there Toyota in to see Bill and the team at AutoNation. Great work Bill.

I was very pleased with the diagnostic Bill and the mechanic did on my radio.

Bought a new Highlander here this year and felt like we got a great deal! Salesperson was Andrew Conti. No games played when we went. Only one trip to talk to the manager, who came out to meet and talk to us, and that was it. Was there for a little over 2 hours from start to finish which included the test drive and paperwork. I would buy my next car from here.

EIDITED: I previously had an unpleasant experience here. However, my wife and I were back in shopping for a new car for her. We had the opportunity to work with Sergey. He was EXTRAORDINARILY helpful. We were looking at a number of different cars that day. He was more interested in helping us find what was going to be right for us as opposed to making a sale. That's the type of salesperson we want to work with. Turns out that a new Subaru was the right choice (which we ordered from Autonation), but we wouldn't have known that if Sergey didn't help us that day. He was also very knowledgable about not only the Toyota brand, but cars in general. Autonation Toyota, Sergey singled handedly changed my opinion of your dealership. We will definitely be returning in the future!

Charlie Mullison was fantastic and a great help in my decision making

Great service with estimated on time work completion.

So I bought a new car there...It was manager's special, hail repair. The buying process was nothing to write home about - sales person trying to push stuff I do not need, finance person trying to push on insurance that I do not want. But stay with me, it gets better! After a week or so after bringing the car home I noticed that the driver's side sun visor does not rotate all the way to the drivers side window. It rotates maybe 1/3 of the way and then stops. I took the car to this dealership THREE times, around 3 hours waiting time each time. On the third time they figured out that the electrical wiring was messed up by the company that did the hail damage repair, therefore that sun visor was not rotating properly. First appointment to fix the visor after that was made by someone without my knowledge, I tried rescheduling couple of times after that but did not get confirmation that they have all the parts required to actually fix the issue, so did not bother wasting my time going there... So here I am now, almost a year later, I get reminded of this 'great' dealership every time a sun shines on the side of my face and I cannot pull the visor down to the side...

AutoNation Toyota Arapahoe, has never let me down with my 2006 RAV4. We bought car in 2007, at this dealer and have have nothing but good experiences since. Their service department is on the ball and, though definitely not the cheapest option for car repair/service, I feel confident in their expertise and feel the extra price is well worth it. Would recommend them to anyone I know

Had a great experience. I shopped around a lot and this was by far the nicest, most informed Toyota dealership in the area. Rafael was awesome and helped me get the lowest price I could find. He was super helpful and made me feel totally comfortable. I never felt that I was being taken advantage of. Highly recommend!

My wife and I highly recommend AutoNation Toyota Arapahoe if you're looking to get a Toyota. They have a TON of options when it comes to vehicles. Aside from their impressive inventory, the customer service provided to us was night and day difference compared to the other dealerships we visited in Colorado Springs where we live. Making the trip to the Denver area for our car buying experience was Absolutely worth it! The sales associates name that helped us was Blane Burgoyne. If you're looking for someone to always be available, treat you with respect, and help make buying a vehicle extremely easy this is the guy to ask for. Thanks to Blane and AutoNation Toyota Arapahoe, my wife and I left with the perfect vehicle for our family at a price no other dealerships could even get close too.

Great new car purchase experience! Aaron Wright is who you want to work with. Purchased one/two of the new Corolla Hatchback models and could not be more happy. He was very knowledgeable and straightforward. This was a replacement for the same new car that had an unfortunate end 3 days into purchasing a month prior... Long story, but replacement purchase was a breeze and I will be back but hopefully in a few years and not days/months :) Call and ask for Aaron this guy went above and beyond!

Just bought a 2029 Highlander Limited from John T. He was very knowledgeable and patient with us as we made this decision. The entire AutoNation team was very professional, but John Titterington was great. Tkx.

This was a great experience! When I got there to have my car serviced I was greeted immediately and my Service Advisor, Bill Grubb, went over the recommended service with me and clarified what I wanted done. Even though they were very busy, my car was done quickly and was even washed for me! Then Bill went over everything that they found and answered all my questions. I definitely recommend AutoNation Toyota Arapahoe!

Our sales professionals Zach was very helpful and knowledgeable.

Colin was kind, polite, and professional. He explained all repairs and services and patiently answered all my questions. I felt well cared for and couldn't ask for better service. Colin is the best!!!

Just bought a new Rav4 and they were awesome to work with! Rafael was able to get a price match for the car I was looking for and made sure I got the lowest price in Denver. I never felt like I was getting taken advantage of and Rafael made the process enjoyable. Highly recommend!

My visit here was nice. I was promptly accomponied workout the overbearing classic car sales person. He was great!

I had a very good experience at AutoNation Toyota. The people were nice and professional. I only sold a car there but I will certainly go there to purchase a new car. Thank you!

I was very impressed with AutoNation. My salesman Sergio was wonderful. Sergio was very friendly, honest and patient. I did not feel pressure to purchase anything. I returned a week later and purchase 2019 RAV4. I never went to any other dealership. I am very happy with my choice.

Pretty disappointed with Autonation Toyota. They've done ok in the past but totally blew it yesterday. Brought my truck in for a recall I scheduled an appointment for a week earlier. Got a call halfway through the day saying they couldn't do the recall because they didn't have the parts? Called back upset but not trying to be a jerk and asked if they could at least run it through the car wash since I already took it to them and it was there for no reason basically, whoever I spoke to said they could but when I picked it up they didn't even do that! Wasn't happy to say the least.

I had a great experience with my salesman Tony at Autonation Toyota (Arapahoe location) as well as Hunter in the service center. They were both patient, good listeners, and attentive to my needs as a customer. They both went above and beyond to make my experience there a positive one.

Our sales person Stefan was great. Had been looking for fully loaded vehicle with specific exterior and interior.

Overall price was good and folks were friendly. According to kbb my price I paid was on the low side. :)

Not sure what they actually did since they were done in 30 minutes.

Really wish I could leave zero stars given how absurdly terrible this experience was. For starters, I had previously come into the dealership to discuss the car we wanted, show our trade in, etc and then I went home to negotiate the deal over the phone as I had to get financing anyway. I then negotiated the price and warranty and got an estimation on my trade in. Then everything fell apart.... We got to the dealership with about 1.5 hours to finish the deal. We must have asked 30 times if the deal we'd agreed to was still good and were assured it was. Then, right before we started signing papers, we asked one last time and all of a sudden my trade in was no longer $1,000. It was all of a sudden $100. The warranty we were told would be covered was now full price. The net difference in price was like 12% and totally not what we talked about. I was so furious I walked out and I will never go back there. I don't mind if people don't want to agree to my deal but don't waste my time and try to bait and switch me. Never making that mistake again with Autonation. UPDATE - 7/4: I attempted to call them seven times and never reached a manager. They would attempt to call me back but could never accommodate my job. I even attempted to call their customer service department and, despite my many calls, never reached a human. Not spending more time on this.

A bit expensive compared to the previous dealer I went to, but overall great service and very friendly and accommodating despite their large daily volume. They also were able to schedule me very last-minute. I had tried to book at Stevinson Toyota which had a significant wait time and did not offer Express service. I definitely plan on returning.

I didn't have an appointment and your team was able to get me in anyways. Plus this was on a Monday. Thanks folks!

Always know I'm in good hands with Bill.

Great service, starting with proper expectation setting and then delivering as promised!

Worked with Faheem in the sales department and Ryan in the finance department. They went above and beyond to ensure we were satisfied. Ask for Faheem if you want a great buying experience.

I had an estimate of over $500 to fix my seatbelt, and Anthony at Toyota promised me $300. He kept his word, and saved me $200! Very friendly and helpful customer service.

They are always friendly and try to help any ways they can. I trust them to do a good job. I always go back to the same dealership.

The customer service from Aaron was fantastic. He was able to help me find the perfect car within my price range.

Terrible sales experience from the sales team. Did not buy from here.

Part had to ordered, but once it arrived, it was done quickly.

I had a very positive experience there yesterday and got great help from David Fradkin. He was very fun and knowledgeable about a lot of makes. Definitely has a lot of experience. He helped me take care of a lot of details wrapping up my new car purchase! I got a pre-owned car and the dealership has a lot of well-maintained used cars to choose from. I definitely feel I got something safe and reliable.

With confirmed online appointment, I was waiting for 15-20 minutes to be checked in and nobody care to show up and help me. I thought if I had to wait that long for just checking in, it would take them to service my car for hours. Don’t go there with confirmed online appointment, or better never go there.

Great service! My car is already running better. I definitely see and feel a difference! Definitely recommend seeing Tony. He is respectful and kind.

Had a very unpleasant experience with the design department where they do the lifting. I agreed with the Jason in that department to lift and put 285/70/17 Load C tires on my 4Runner. When I go for pick the vehicle, found that he has put 275/70/17 tire with the Load E. When I talked to him, he said that if I put 285 tires, it' going to rub and he has to do some shaving of the bumer. Also he cannot guarantee whether it will run the control arms. So, I decided to keep what they put. Event though he said that he will put what I need, But, I couldn't trust the guy the way he talked. Because, if there are any issues he will say that you asked me to do so. He did not even apologize for the mistake. They are the specialists and they should have informed these things before do the modification, during the time of initial discussion. If forgot, at least they should have called me and ask is that OK, before they do so. Very very frustrated.

Terrible customer service. Tried several times to schedule a service appointment. Either noone picks up OR they transfer you around to numbers that don’t work.

Bought my Toyota from this location but lately, I've had a terrible experience trying to schedule appointments at this location to get my car serviced. Noone is available to pick up the phone or when they do, they are really quick to transfer you to another phone number that doesn't work.

I wouldn’t waste my time going to this dealership and find another dealership. We live an hour and a half away and I had a pre-approval from a bank before we made the trek. The majority of the cars are rentals and there are major scratches and dings in the cars. They only offered us 1000 for our trade in and then said I was looking at 18% interest rate which was more then double what the bank told me on my pre-approval. They even said if I put down 10k I’d still be at 18% which isn’t true cause at that point the bank has more then half of the cars worth. Four days later I found a car at a reputable dealership and they gave us 2500 for our trade in and my interest rate was lower more then half the 18% Autonation told me i would be at. They didn’t want my business and gave me bs to walk out the door. Thank you Autonation for the horrible offer so I could find something better!

I took my 4Runner in for its 5k service and to have an issue checked out. They had it for over 2 1/2hrs. When I got it back and looked at the paperwork it said that I refused the 5k service and that all they did was drive it a few miles to check my issue. I was furious! Especially since the paperwork said I refused the service when that was the reason why I brought it in in the first place! When I called them they did send someone over top pick it up to do the service but it seems like they only did part of the service. I typed off the fluids that needed it myself. When I called again the lady didn't offer to do anything... all she provided was dead air. Not happy. Don't think I'll take my car back there or recommend it to anyone.

I don't plan to return to this location ever. I went to service my RAV4 there for the first time last weekend. Scheduling online was easy. When I arrived, I received absolutely no guidance to where I was supposed to pull up. After a couple of mins of standing outside my car, a guy approached asking if I'd been helped. He checked me in for my appt and never provided his name. As indicated on my reservation, I told him if be waiting. I had to ask him where I'm supposed to wait since again, it was my first time and there was no sign. I trusted that they functioned like all the other Toyota service locations I've been to and would come inform me when my car was ready. Tell me why this man walked by me in the waiting area many times, but never came to tell me my car was ready an hour later. I was approaching the 1.5 hr mark and went to ask the status. A different guy asked who helped me and I pointed to the guy. He went to talk with him, returned and said "Actually you were working with Steve." Umm, no, if that guy wasn't Steve, it definitely wasn't a Steve who helped me, but whatever. He then grabs my paperwork where it was written that someone called and left a VM for me at 1221. It was 1250 and I showed him my phone where I received zero calls or VMs. He pointed to where my number was written upon check-in. However, a completely different number was typed into my form and I pointed it out saying iti was incorrect and telling him if they called that number, they left a VM with the wrong person. I even asked why they didn't just come to the waiting room like they did for multiple other people during my wait. Not once did I receive an apology or even acknowledgement that they were wrong. Terrible customer service. I'll go back to the service center in Aurora because they're so much better.

Very good and quick service

Tom was my salesman for a preowned 2017 GMC Yukon XL. He was extremely helpful as well as patient while I looked over a number of different Yukons so I could pick the nicest one with low miles. The rest of the staff was great as well. Ask for Tom if your looking for used for sure! PS..... to management ..... Tom deserves a raise ..... just sayin'!

Web site shows 50 RAV4 Hybrids. Called and ask about actual inventory. Was told they would not give me that info over the phone. Went to dealership and saw 2 on lot. Guess lots of their customers fall for their bait and switch. Big dealership that treats you like a number. Ordered our XSE Hybrid from small dealership in Wyoming, delivered as promised.

Overall good experience. Luis C and Usman were helpful and professional. Took a little more time than I had hoped but the dealership was mobbed that day. Ended up feeling like a got a good deal but as always, it pays to go over the offer in detail before signing.

Highly Recommend anyone here Carlton helped me get the car of my dreams!!!

These guys have totally fallen off with sales and customer care. I found a VW Passat that I wanted, reserved it only for next day, when I showed up the vehicle nowhere to be found, we worked the parking up and down just to find out the car was at a VW Mechanic who by the way is a one man show (red flag). We drove to the mechanics shop to see the car, it was in bad shape, non drivable even though the dealer listed the car as it passed their 127 point inspection, but that was not the case, anyway, i told the sales guy I was interested and paying Cash, when the car is fixed and never ever have I heard back from these guys. Thanks guys for showing your lack of care for your customers. I will never buy from these guys, period.

Well end result not very pleased

Said they fixed my car and returned it to me with the same problem and then said my warranty was no longer going to cover the car and i had to pay for it myself. $3000 i dont have and i still owe 5 times that much on my car. Whats the deal here? Why us? Feeling mad as hell!

Brought my 2014 4-Runner in for recall service repair. The customer service agent Sara, was great and got us in and out.

Kelly was great! Very fast once I actually decided on one. Explained process very well and I did not feel pressure to purchase.

The sales people were happy and not pushy. Our initial salesman had an opportunity to go to the Garth Brooks concert at the last minute. Who wouldn't want to go? He made sure we were set up with someone else before leaving. They honored the price of the Highlander that we saw online, which was most important to my husband. I think leaving a Google review has been more stressful then working with this company.

It took 7 hours to buy a used car, they didnt even clean it or change the oil. On top of that I was pressured to buy a very expensive and pretty much useless autonation used car warranty. I would never come back, sam and avery were terrible every step of the way.

We bought a new 2019 Toyota Rav4 XLE Premium AWD. Best staff and car buying experience we have ever had. Easy, smooth, everyone was so friendly and helpful. They offered us the best deal and the customer service experience continues as we have received calls and emails to check on everything. We HIGHLY recommend this dealership even if you are buying a used vehicle. Cata and Scott are the best in sales...ask for them! We absolutely LOVE our new Rav4!! Our other vehicle is a Toyota 4Runner...we love the Toyota brand...they go 4Ever! :)

Thank you David, I git an Excellent and prompt Service, full detail explanation of what Recall Letter started and after checking my Tacoma all parts were ordered. I feel your service and dedication deserve more than five starts. Autonation Toyota of Arapahoe and all his people really makes a difference!

Toyota AutoNation on Arapahoe was an excellent service experience. Shane was my contact and he was very thorough in explaining everything to me, as well as keeping me up to date during the day on the progress of the service. Everything was finished timely and the whole experience was very streamlined and smooth. Great Job!

Worst experience ever from day one, terrible in every aspect, got the bait and switch on purchase day, they damaged the car during prep for delivery, promised to fix it, and did not. Did not pay the appropriate first payment from dealership, which affected MY credit but was there responsibility, cant get a hold of anyone but sales in the phone and then it's a phone waiting game to get dispatched to the right person. Three months into this experience, still a nightmare. Please do your research before you decide to buy.

Went for a Recall on my Tacoma, from the checking in to finish I receive a professional and courteous service, they explain in detail what was detailed in the recall letter, my truck was checked and parts ordered immediately to replace a defective sensor, although I need to come back to finish the replacement i am super satisfied with everyone at AutoNation Toyota of Arapahoe Service Department. Super fast and efficient, keep it up! and Thank you to everyone involved.

My sales person really wanted to make sure I was making the right selection. I never felt pressured & am happy with the car I chose. Thanks.

Just yesterday, I purchased a brand new Tacoma and traded in my jeep. All-in-all, the back-and-forth dealing was normal, talking up my trade and cutting down on the extras. There were a couple things that really upset me and will likely prevent me from doing business there again. 1) Not a terrible thing, but annoying: They have the sticker price on all of the vehicles, but refrain from adding the additional $950 for their "Colorado package", which is simply a clear-bra and window tint. It took a lot of elbow grease, but I negotiated that off of the price of the truck. $950 for clear bra and tint is just stupid, by the way. You can get premium tint and clear bra elsewhere for much cheaper. 2) The biggest problem I had: I have excellent credit, and had a conversation with the dealer prior to him running my credit. I asked him if this was going to return the best possible interest rate, and he said yes. He came back with a 5.95% rate that nearly made me vomit. I called USAA, and they quoted me over 2% less than Autonation did. I told them I was going with USAA, and they immediately told me that they could match the percentage that USAA gave me. That, is shaaaaaady as it comes. All-in-all, I'm very happy with my truck, but if you're naïve, impatient, or not willing to go toe-to-toe with these guys and do your research, go elsewhere.

Amazing service team! Prompt, efficient, friendly and courteous! Will never go anywhere else!

I have 3 Toyota?s and have gone here for years, despite relatively poor service and high expenses. 65 dollars for an Oil change is pretty high overall. They are supposed to wash your car with the service but typically did not. This time however, was my last. I had a used van we purchased looked at for 200 bucks which went fine, then brought a car in for an oil change I was selling to a friend. Upon picking it up I noticed the windshield had a crack in it. I called the dealership and went back in and told the manager. While he was nice, and did watch video, looking for when it happened, and returned my call they offered me nothing other than possibly a free or discounted oil change since he couldn?t say if they did it or not. No offer to spit the cost or take care of the customer. The windshield only costs 200 dollars, they could have easily fixed it and could have gotten my business thought the remainder of me owning my sienna and highlander (I was going to drop the highlander off for a 100k service today, but unfortunately I?m now going to go somewhere else except for recalls. Sorry AutoNation, unless your willing to be more reasonable we are not coming back.

When I bought my car in early June, it had significant scrapes on the doors on both sides. My sales rep told me not to worry about that - they had a service partner who could make the repairs for me. So I bought the car with the understanding that it would be a matter of maybe one or two weeks, only to find out that the body shop was booked into late August - meaning that I will now be without my car two weeks after my first child is born. I asked my sales rep via email if there was any way we could use a different body shop with a faster turnaround time, and he said no. I also asked if the dealership could provide me with a car to use while mine is in the shop, and they said no. They were all about assurances before I bought the car, but once the dealership had my money, it was a different story. It's not the end of the world, but if the repair was going to take that long, I really wish that would have been disclosed before I made the deal.

These guys can?t even get my name or address right let alone the fact they didn?t give me an oil change which is the primary reason I made the appointment. No way would I ever trust them to work on my truck after this. This is a top 10 poor customer service experience for me.

Amazing and they brought the truck to me. Fast easy no haggling. All over it.

Overall I had a great experience taking my car in. Anthony Ray was extremely helpful in explaining how everything worked and what was wrong with my car. And I spent less than I anticipated going in! All in all it was a great experience and I would recommend anyone to get their car serviced there!

The worst car buying experience I've ever had, hands down. I was shopping for a used car, found one that I was interested in, signed the paperwork, but was delayed on pickup for almost a month, while a known issue was being fixed. I appreciate their determination to fix the issue before handing over the keys but if you post a car for sale, these things should be solved before offering the car for sale. Then throughout the process of waiting for the car to be ready the lack of communication or miscommunication was absolutely terrible. I was given a time when it should be ready, when that time passed with no word I was always the one to reach out and ask on the standing, sometimes I would get a reply sometimes I would not. Almost every time I was told I would be gotten back to, I was not. I've worked in customer service enough in my life to know that if there is an issue, open communication and honesty always works best.

I had a great experience! Uzi was very helpful and patient while I was deciding. My parents were with me and were amazed at how nice and easy going everybody was. There were no pushy salesmen which was great! I love my new car and would definitely recommend going here if you are in the market for a new vehicle.

Chip was a very friendly guy! Overall a great experience which was quick and easy :)

I just went in for my first oil change and tire rotation on my new car. I don't drive very frequently so the mileage is low but it's been a year. They tell me they are finished but neglected to do the oil change which is the primary reason I made the appointment!!! And now I'm forced to reschedule for a different date. The fact that they couldn't work me back into the schedule is infuriating when it is their mistake. They also have the wrong person and wrong address printed on my receipt. No thanks. I'll take my business elsewhere. Thanks for wasting my morning though!

I had a wonderful experience with autonation Toyota they got me in and out as soon as possible and were very friendly

Took longer than it should have. Estimated time went over.

Stefan was friendly, knowledgeable, listened to what we wanted and found the perfect car

It was good, talked with brian and he was very helpful!

Great service experience. Colin was professional and help me quickly. The service technician was knowledgeable and quick with the diag and repair.

this place is a joke. the person we had an appt. with wasn’t there so we got a new person and he left us while we were looking for cars so we had to wait for him to come help us again. it is a total mess in that place. front desk staff was no help and everyone looked past us like we weren’t there. DO NOT GO HERE!

Very efficient and James, our service rep took great care of us and our car!

Best experience ever!

My battery died right before work, so obviously I was stressed out. AutoNation took my car without having an appointment and replaced the battery in an hour. Big thanks to David Bantock for his great service and kindness. He stayed very professional, even after I said the f-word to my car, lol.

Third purchase of a new Toyota here...never again after the hard press for SSN and their financing...which I declined. Stupid me..went back and purchased another car here...this is after the car was "detailed" and they had the rear bumper re-painted. Never thought that over spray on the wheel, tire, spare tire, undercarriage, and trim was included. The Customer Relations Manager pushed responsibility off onto the company that painted the bumper. Of course, they never contacted me to fix their "work." AutoNation Toyota is something else once the sale has gone through.

It was a wonderful experience. My special thanks to Brian Ege who did a great job helping me to find a car of my dreams.

Quick, easy, and friendly. Everyone was respectful and clear on expectations.

My car was sold with mismatched tires & nonworking hatch that was fortunately covered under warranty. Obviously a good inspection was not completed before my purchase & Toyota was unwilling to help after several requests.

Bought a 2017 vehicle from them. After bringing vehicle home, I realized that one wheel was missing 4 out of 6 lug nuts. And there were two other lug nuts missing on the remaining wheels. When I brought this to their attention via call, they spoke to me once and never tried to rectify the situation. Aside from the poor quality of inspection, this was a huge safety issue that they refused to address.

I recently purchased a Nissan Juke from AutoNation Toyota and the experience was excellent. Cornell was the dealer rep and he was very courteous and understanding of what my needs were. I will go back to see them for my next purchase.

Bought a 2017 vehicle from them. After bringing vehicle home, I realized that one wheel was missing 4 out of 6 lug nuts. And there were two other lug nuts missing on the remaining wheels. When I brought this to their attention via call, they spoke to me once and never tried to rectify the situation. Aside from the poor quality of inspection, this was a huge safety issue that they refused to address.

Salesman David Conti did a good job.He knows his cars.

Service was good, and helpful. Sad that there wasn’t more options for the vehicle that I wanted. But no hard feelings.

Well I have to say Carlton was super patient, very nice staff Carlton and Bill made it a very good experience in getting a new car.

Very good customer service and very knowledgeable about the items on my car that needed service. Mr. Ray is the guy to talk to if you need help with your car! Would definitely come back.

Great service department quick and very friendly. service manager was very attentive to detail and even noticed my windshield wipers were going and gave me the Toyota wiper deal Arapahoe Toyota had going. very pleased with all aspects of my recall service. very fast and washed my car for free, great benefit with all the recent rain. TY Arapahoe Toyota AutoNation for a great service on my Prius.

Given the volume of business they do here, they are incredibly organized. My 4Runner needed a safety update. I couldn’t have been accommodated more. They worked around my schedule and had my vehicle finished as promised.

I just moved to Colorado--and was looking for a place to service my Toyota 4-runner. They were super friendly, accommodating and quick. I will definitely be back.

Exchanged 3 emails last night with two different AutoNation Toyota Arapahoe salesman concerning a specific vehicle. I was given a price quote for $22,083. Arranged to test drive vehicle next day. This morning I drove over an hour from Colorado Springs and after 10 minutes of waiting I was told that vehicle has already been sold a day ago. He offered to have me drive a similar vehicle. I said sure as long as it's the same price quoted. He said sorry but no it's a different price which was $23442+599. I told him this feels like bait and switch and that practice is wrong. He said he was sorry but nothing could be done. As I walked out he yelled my name and pulled me aside and said we don't normally do this but I feel bad about this and I'm hoping if you don't mind talking to my sales manager. I say, that would be great! Sales Manager greets and apologizes for any confusion. We spend another 10 minutes going round and round about the same details. I let him know it feels like bait and switch and that's wrong. He tells me it's not their fault it's the websites fault. I let him know it's the AutoNation Arapahoe's website. He becomes agitated and has a tone with me. I reminded him that I drove an hour because his two salesmen let me know the car was available at this price. He offers to pay for a tank of gas and maintains that it's not AutoNation on Arapahoe fault and that he will give me a good price on a similar vehicle. He leaves for another 5 minutes comes back with the same offer the first salesman gave me which is nearly more $2000 more than the quoted price. I let him know the obvious, it's not even close and this is unfair and dishonest. Goes on to tell me that's the best price I'll find anywhere. I ask him why I can't get the same deal as the state. He chuckles and says that's somebody else's department and he has nothing to do with it. I asked him if he's agitated towards me. He with even more tone tells me absolutely not and that I have done absolutely nothing wrong. I asked him if he's going to do something so this doesn't happen to another person. He lets me know that it has happened to another person and that he's already complained about it. I say thank you for their time and walk out. The offer to pay for a tank of gas was never honored nor was the quote.

I needed to get a car checked before I bought it from a 3rd party (not Autonation) they were able to fit me in the same day and did a thorough inspection with a complete rundown of the car.

My oil change notification was not updated. My maintenance light was not reset. Mechanics may be rushed? Not feeling confident that proper time and attention was given to the service of my vehicle.

Buyer beware!!! I have three months left on a Rav 4 lease, decided I wanted a cherry red 4 Runner as my next car. Got deal from Costco and went to dealership and met with Scott. Told him exactly what I wanted and that I was ready to buy. Instead of taking my lease back and charging me for the three months, they treated it as a "trade In" so that instead of around 400.00 a month for lease, they wanted to charge me 680.00. I was so angry I left and shortly after, they texted me offering the correct price. Games!!! Scott told me he has 8 years tenure, so this was not a "mistake" it was "how can we get more money out of this". Make sure you go to Toyota sight and print out any lease deals prior to your visit.

We purchased our new Toyota Tundra through H M Brown which came from AutoNation. We love our truck...and wouldn't change a thing we did. At my age, I anticipate the truck will be running far longer than i will. To sum it up, we are quite happy with the entire process from you folks through HMB.

Great experience at This dealership, i love my new 4 runner, Completely exceed all of my expectations. You guys have earned all my business, thank you!

Excellent service experience. David as very helpful in describing all of the options available for service, and everything was completed quickly and with great results.

We live over an hour away so we called ahead to verify they had a specific model in stock and were told they had 4 or 5 models. We arrived and they had... 0 models. So someone off Craigslist will be getting our money. Im rating it 2 stars because at least the sales people here were very nice and it wasnt their fault we were given the wrong information.

Friendly staff. Got a good deal

I always have a great experience with AutoNation Toyota. They treat me and my car very good, so we are very happy!

The sale guys David Fradkin got us a good deal on our highlander. Overall a good experience buying a car

We had a great auto buying experience working with Alex. From the initial inquiry to the end Alex was helpful and friendly, he answered all of our many questions and worked with us on our purchase.

Samuel is an amazing salesman and he was super friendly and super gentle during our visit. He has been in contact with me to see how the car is going. Great service!!

Tony; Made sure my service call was taken care of in a timely manner. Very professional to deal with.

Andrew C. was very friendly and helpful finding me a great new lease.

Samual was amazing! He made our car buying experience so good that we decided to switch our family to an all Toyota family! Thank you, the finance guy Max was great too!

Mike Jones was absolutely phenomenal! Amazing service, super genuine, thorough, and caring! Definitely would recommend anyone come and shop at this location.

Mike Jones helped us at this location. Super welcoming, very thorough, and professional. Definitely recommend anyone come and shop there.

From the Director of Sales to the Service guys, this dealership really worked hard for us and we APPRECIATE it!! Thank you Autonation for making this experience so much better than what it started as. Special.Thanks to Kelsey! THANK YOU for ALL you've done, including coming in on your day off. You are amazing!!!

I had a great experience at this location. Shane was a great help in explaining what options i had for servicing on my car, at very reasonable pricing. Even Michael, my shuttle driver for that day was nice. The service done on my car was satisfactory, no complaints. Overall i would have to say my experience with this dealership was great and i would recommend everyone to come here for their Toyota needs. 😊

Excellent experience!

This was the best and easiest experience I've ever had. I love my new Toyota. Hank Canham, Brian Egbe and Bruce from Autosource made sure I understood everything and delivered my new car to me. It was truly a pleasure and for the first time, I didn't walk away feeling ripped off. I never even had to leave my house.

Zero stars.. Worst experience ...I would NOT recommend this location to anyone. I went under Costco Auto program.. The sales person was very rude and disrespectful.. I went with the mind with Finalizing the car after Car look and test drive .. The sales person was saying "you came to see the car or buy the car.. many people come here .. spent hours and waste my time.. "..Do some favor and go some other place.

Thanks a lot,Cornell Paiu ! I had a great experience and had wonderful service. Everything was explained properly and Cornell was an incredible sales person and very helpful along the way

Colin M. the service writer is professional, has the best customer service, takes care of you to make sure you are 100% satisfied!! I would recommend him to others!! My 4Runner got washed and i didnt even ask for it.

Michael Jones and his manager April were extremely attentive and helpful in the purchase of my new Rav4 Hybrid. Right before I stopped by Autonation, I had met with a salesman named Zack at Groove Toyota. He seemed nice and took me on a test drive. They apparently were short on inventory and so, he attempted to sell me the Limited series knowing full well that I could not afford it. As a result, I did not feel like he actually listened to me or cared for that matter so, I let within 30 minutes. He later sent me an email and stated that he wished that I could have examined other options. Well, if they had other options, why did he not offer them to me? After meeting Micheal, I immediately felt that I was in good hands. He is kind, attentive and a very caring individual. As everyone knows, purchasing a new car is not a fun experience. It takes time, a lot of waiting and a bit nerve racking. Kinda like going to the dentist. Most people simply want to get their vehicle and go. So, in conclusion, Michael and April were very attentive and did everything in their power to make sure that I got what I wanted and at the price that I could afford. I will recommend Michael to anyone seeking to purchase a Toyota and am very grateful for their service and care. Respectfully, Taki Pappas

Excellent service. I omitted one star for the this reason: the telephone service scheduler was misinformed about the required amount of time for a 30000 mile maintenance. It requires 4 hours, not one, as she told me upon making an appointment.

They made it an easy process, and listened to my needs. Louis was amazing!

Samuel Z. at AutoNation Arapahoe was SO AMAZING to work with. We initially went in to look at new vehicles, a few week prior, and Samuel shared so many aspects of the different Toyota models and let us look at what would fit our needs. He is a wealth of information. Samuel did NOT pressure us in any way and we walked away from the first visit so impressed and feeling like Samuel heard everything we said. We called him after a few weeks to look at the specific vehicle we wanted. Samuel gave us such great advice and helped us choose what would fit our needs. We walked away that day with a new lease on a 2019 Toyota 4 Runner. We HIGHLY recommend Samuel to anyone! The whole process from start to finish was effortless and smooth. We also worked with the finance department and this was a smooth process and they explained all the different financing options very well and helped us get to a payment that fit our budget. Thank you AutoNation Toyota Arapahoe and SAMUEL!!!!

Excellent. Love the new Highlander.

Bill Grubb who was the gentleman that helped me get my vehicle scheduled and serviced was extremely helpful and very friendly. Definitely a nice smooth process taking my Tundra in for it's first time maintenance.

They were awesome! We were there with our two kids and they had a play room and got us some snacks when they started getting grumpy.

I want to say thanks to Hunter get my car serviced. I understand you guys busy, but recommended a call for reminder that would be great.

Dustin called me after I set up my appt to learn more about the problem. He determined what was needed, and saved me a trip to the dealership until the part I needed was ordered and available to be installed. Thank you for saving me time!

Sarah Hall at Arapahoe Toyota Auto Nation has been my rep for a number of years. She has always given me quality service and helped sort thru things that are needed or can wait until next service. Her efforts are always great appreciated!

Bought a RAV4 Hybrid. They had a lot of choices on the lot.

I purchased a 2019 RAV4 Hybrid on May 18, 2019 and had a very positive experience with John, the Sales Associate, and Ryan, the Finance Sales Associate. I came into the dealership at 7 PM and they worked hard until 11 PM to get me my new car. John helped me find what I requested rather than trying to sell me something else. Ryan was very patient with my many questions concerning financing and extended warranties. I highly recommend purchasing a vehicle at AutoNation Toyota on Arapahoe near Denver.

I am very satisfied with the quality of work at Autonation Toyota Arapahoe. Shane does a great job keeping me informed on needed repairs and when the work will be completed.

As usual, service was complete and timely. Service coordinator (Anthony Ray) a pleasure to work with.

Scott Yockstick was a very professional sales person. Not the typical pushy sales person at all.

Kelly did a great job providing me with answers to my questions before my purchase and has tried to follow up with me. Sorry I've not responded sooner. This is my second vehicle purchase from Arapahoe Autonation and I'll be back if I outlive my latest Tacoma purchase. My only comment doesn't involve Kelly but the financial guy took up too much of my time trying to sell me other stuff ~ We had a fifty mile drive to get home through Denver traffic and we got tired of listening to him. Again, Kelly had the "Clear Coat" applied before I arrived and this saved me time. I will direct any potential buyers to her if the opportunity comes up.

I bought my Corolla S brand new 2 and a half years ago and it has been the worst experience I have ever had. I should have known better when I walked onto the floor ready to buy twice and I had to wait over an hour to be helped. The car I purchased had hail damage and I was promised they were going to fix it and it never got done. I had an appointment to get it done a few times and the person that was supposed to fix it cancelled. So i had to pick up my car unfixed. After that I tried over 10 times to get it done and I was always told a manager would call me back and it never happened. Also getting your car serviced here is a nightmare. The place is like a zoo and the only way you can get home or to work is to take a shuttle that is shared by many others. Having come from an owning an Audi I was always given a spare vehicle to help get around. Make sure if you cant wait with your car while it is being fixed that you plan an additional 3 hours or spare time to get back to your day.

excellent

I recently purchased a Camry Hybrid from Brian at AutoNation Toyota. My experience was smooth and positive from beginning to end. My questions were answered, my concerns addressed, and my needs were met. I couldn’t be more pleased.

This is probably the best car buying experience I’ve ever had. Absolutely no pressure whatsoever. In fact my salesperson let me lead the whole process. I hadn’t even intended on buying a car that day. I was more prepared to argue against buying one than committing to one. Stand up team during the whole process. Everyone was personable and friendly. If I’m ever in the market for another Toyota, this will be the place I go to first.

Toyota in Centennial CO is always timely and helpful. The Service Dept people are professional and very helpful.

Excellent customer service! Colin immediately made arrangements for me to have several issues within 24 hours of walking into the shop. I did not have an appointment, but he made sure I was taken care of. All of the staff in the service area were courteous and helpful, from the service agents to the gentleman driving the courtesy shuttle. I live in Arvada, but I've made AutoNation my choice for service. Its very unfortunate as Mountain States is a short distance from my house. My experiences there have been less than adequate. The drive to Centennial is worth it!!!! Thank you again Colin.

Excellent customer service. They answered all my questions and gave me a fair deal.

I truly enjoyed my car buying experience with Charlie Mullison. He has incredible integrity, was able to get us the right car at the right price. He is just exceptional. Highly recommend him and the dealership. -Kelly

Alex and Leo are wonderful :) I was able to email Alex the information on the car I was looking for and everything I want on it. Within a day he was able to give me the best deal out of 6 other dealers:) I will definitely be buying any other cars I need going forward from them. Leo was wonderful as well in closing the deal.

Great service by Anthony. Great communication and great customer service.

Thank you for servicing my ?towed? Toyota coming in at the end of the day. Since I was from out of town and unfamiliar with the area and hoping to drive the 120 miles back to my home that evening, I appreciated your getting me back on the road in about 45 minutes.

Misha at AutoNation Toyota made the care buying experience easy-peasy! He provided top notch service with answering our questions. And when he did not know something, he was able to say "I don't know, but I can find out'. My wife, daughter and I really really appreciated the way he communicated with us during and after the sale. Misha is a superstar for sure.

This service department is extremely well run. They move you through in a timely manner and they even provide round trip free shuttle service to and from your home. Every person I had contact with was friendly, courteous and helpful.

I went there for the service. Shane helped me that day and before. He is ALWAYS very nice and helpful! Thanks Shane.

Service Advisor Colin Mackiewicz was very accommodating when I needed to come in after my missed appointment time. Check in was a breeze and he got me on a return shuttle home. He also was very informative of the progress on my vehicle and arranged my subsequent pick-up on the shuttle. Friendly and sincere advisor - much appreciated.

I normally take my 4Runner to an independent mechanic that i have trusted for over 15 years. However in order to fix our airbags for the recall I made an appointment with Autonation on Arapahoe. The service was amazing and the personalized contact and availability of staff was unparalleled! Bill, the service manager made sure we touched base in person when I dropped off my truck even though his staff of 20 was all there as well. Thank you for the great service!

As always a good experience. . I had to wait longer than estimated but Bill came, several times, to let me know what was happening. I appreciate the respectfulness shown to customers.

They did an amazing job with my 4Runner! also, they didnt do any work that didnt need to be done and then overcharge me. Thank u so much for your honesty. I will definitely be back!

The sales team is really nice and not pushy. Cornell was informative and genuinely friendly and helped us get the exact car we were looking for. Our finance guy Ryan was also really nice and thorough.

Amazing customer service helped us find the right vehicle for us. They Didn't pressure us and really made us feel welcome and like we weren't putting them out, they really took care of us start to end. The financing wasnt terrible either, we've definitely had better before but the apr isn't the eorst I've seen. Quick process and helpful staff. We love our new luxury vehicle from Autonation Toyota

Worst service ever sales guy named uzi or fluzi or what ever his weird name is was the rudest person I've ever met hands down then Edward the sales manager flashed a gun when I went in his office very unprofessional and made me un easy never will I refer anyone of my friends which me living in the denver metro for as long as I have would never subject anyone to this type of establishment

Great experience. Fast and convenient service for my vehicle.

Rafael Messen helped us! Very friendly and thorough. Highly reccomend him!

Had an 830 appointment. Was told they would be taking my care back at 915. Otherwise service was great.

Samuel was fabulous and helpful! He was a wealth of knowledge and we felt like he heard us. We were so impressed with him and that he didn't pressure us. We will be back to purchase a vehicle from Samuel!

All of my experiences with the service department have been great--friendly staff and prompt service

Did not have a good experience.

overall less than professional experience

Over 500 used cars good place to find a car

Selection was good. I can't comment on the service because I didn't receive any during my 30 minutes at the dealership. Had one employee look at me and turn and walk in the other direction. Didn't feel welcomed or important. That's ok. I will take my money elsewhere. They aren't slinging anything exclusive. **Update 5/4/2019** Manager called me and apologized for the inconvenience. Went back in there on the 4th and they had someone help me. Still a little rough around the edges but they are a super busy dealership so don't expect to get the white glove service. David Conti was personable and we had a fine experience looking at some different vehicles. I will increase my review to 3 stars based on my experience with him.

Great place to go for everything Toyota. Friendly staff and knowledgeable service advisors . Love it.

I appreciate the work is done right the first time.

Great experience at Toyota Arapahoe. Completely exceed my expectations. Gave me more $ on my trade in than previous dealer, and worked with me to put me in the car I wanted at a price I could afford. Was in and out in 2.5 hours. Highly recommend Aaron as your salesperson!

Great experience at Toyota Arapahoe. Completely exceed my expectations. Gave me more $ on my trade in than previous dealer, and worked with me to put me in the car I wanted at a price I could afford. Highly recommend Aaron as your salesperson!

Great service. Great professionalism. Excellent car buying experience

Company used a bait and switch tactic to get me to buy. I was interested in a truck that they advertised, went and test drove it agreed to purchase and they state then that it has a part that needs to be changed and it would be a week to a week and half before I could pick it up and thats only if I paid today or "they would not be motivated to repair" When I asked what kind of sense it would make to buy a broken truck and have to wait for them to fix it? They then said well you can look at one that is ready to go today, oh and at nearly double the cost. Don't advertise a vehicle that is not ready to go. No one wants to wait a week to get a car while you hold our money! They use poor and selfish business practices, they had no concern for my valuable time, and their customer service was complete crap! Makes me wonder what other poor business practices they use! Beware people these are the types of companies that don't belong in our community!

Crazy to see such high ratings from this this dealership.. terrible staff in the service side of it.. they lied to me about my car hoping that i spend over 4k to fix a problem i only had to clear in a access port.. i will update you guys with pictures and a full review!! They dont care about you, and look into your car before bringing it here.. ill never go back here again, and I leave right next them.

If you want a dealership that actually cares about their customers, go somewhere else! I have purchased many cars here but after an issue with a recent purchase, which by the way, calls and emails to the GM were never returned, I will never set foot in there again!

Horrible service and selling. Sales rep was rude and irritated. Manager failed to contact me after I filed a complaint.

Great dealership, couldn't be happier with my new truck.

Outstanding service By Dustin Atkins.

I purchased a 2019 Toyota Tacoma with Alex on 4/26/19 through the Costco purchase program and everything went smoothly. I really appreciate all the help he provided.

Great place, thanks for getting me out quickly!

I purchased a Toyota Tacoma with Alex on 4/26/19 through the Costco purchase program and everything went smoothly. I really appreciate all the help he provided.

Were told that the van would be washed and it was not. 10,000 miles without changing the oil makes one wonder it this is planned obsolescence on Toyotas part.

DON'T BUY THE TOYOTA CARE MAINTENANCE PROGRAM IT'S A SCAM THEY SAID IT LAST AS LONG AS I'M PAYING THE FINANCING, THE PAPER THEY GAVE SAID 12 YEARS.. 2 YEARS LATER THEY CANCEL IT

I had an absolutely wonderful experience at Autonation Toyota Arapahoe. I had become a bit jaded in my search for a new car and was expecting more of the same when I walked into their showroom. This place was different though. The salesperson I worked with was friendly, comforting, and knowledgeable. I could tell she was in my corner and was doing her best to ensure I found the vehicle that best suited my needs and circumstances. The finance department was similarly helpful and friendly. I took a chance and gave Autonation Toyota Arapahoe my trust and they came through and met, nah exceeded my expectations. I would recommend this dealership to anyone looking for an uncommonly pleasant experience the next time they are searching for a new car.

Great experience! They really worked hard to find what I was looking for.

Thank you Faheem and Mr. Glass for helping me out. AutoNation Toyota Arapahoe honored their money back guarantee. I was not satisfied with my initial purchase. I used the money they returned to purchase another car from AutoNation Toyota Arapahoe. I am very satisfied. I recommend AutoNation! Thank you!

I’ve been here several times for service. It’s a mix bag, but lately more negative than positive. I had very high hopes for this place at first and even recommended a friend who brought his Tundra twice and got really bad service both times. He’s done with this place but I still wanted to believe so I’ve been back a few times. Be prepared for outrageous prices, long wait times even with appointment, a good possibility that the service wasn’t done properly or there was a lack of care. It feels like a majority of the employees have a disdain for any combination of their jobs, the customers, or the details and they are trying to do the bare minimum or take as many shortcuts as they can while saying anything to get more money out of you. Definitely doesn’t feel like they are trying to take care of loyal customers. I don’t mind spending good money here. Got a brand new truck (good experience); ordered the TRD exhaust here and had it installed (not a good experience); the TRD intake install here (great experience); Toyota care services; oil changes; tire repairs; etc. I ‘ve been here a fair amount and want to like it here, but even the latest experience was ridiculous and frustrating. This was the first time I booked the appointment using their online calendar assistant and put detailed instructions for what I wanted them to do, checked a box requesting they call for clarification (never got that call, did get the automated reminder later that day tho) then explained what I wanted when I got there. Two hours and some upselling later they tell me the work is done. Immediately I see they neglected the most important detail. Time to wait another 45 minutes. I wanted an oil change (and would’ve to pay for) but that wasn’t done, it also does not seem like they topped off any fluids, which is specifically stated in the Toyota care brochure at 15k. Feeling disappointed that they did the bare minimum, but it’s not worth paying good money for terrible service.

Once you choose the vehicle, the next step is all the paperwork. How to speed up this step, For me it seems somewhat slow.

Took 2016 4runner in to look at breaks: break peddle spongy and emergency foot break would not engage even when pushed to floor. Was told this was okay and they where normal for the 4runner. Also was told vehicle was safe to drive. Of course I insisted we look into the situation more closely. I ask to try a new 4runner and compare, and it was established that mine was totally different. I then had the mechanics look at my breaks and see if emergency break could be adjusted, they could and where. The end result was breaks back to normal. The other work to be done was recall item and oil change, these items where done. I have no idea why they didn't fix the breaks until I insisted, but you have to use some energy to get a warranty item done.

These people do not care about anything they say. They will lie and swindle to sell cars. Even the young go-getters. They are laughing all the way to the back with your money.

On September 5th, 2016 my wife and I bought a 4Runner here. We had been shopping for a 4Runner, on-line, for some time. AutoNation Toyota Arapahoe responded to my queries with a very compelling offer on a new 2016 model with exactly the features that we were looking for. We went down to the dealership to speak with the salesperson who sent us the email (Samantha); however she was with another customer. We were handed off to Robert. He spent quite a bit of time with us going over all of the features of the 4Runner, and compared them to other vehicles such as the Highlander and the Rav4. We this in-depth exposure confirmed that we were making the right choice buying a 4Runner. The negotiating tactics used are the same as with any large negotiation based automobile dealer. In terms of the buying experience, I would have provided 5 stars if it were not for that fact. We spent a good deal of time haggling. We were ready to walk out at one point hadn't been satisfied, but they agreed to our terms in that case. The delivery of the vehicle was done very well. The car was prepped and cleaned, and looked great. (As it should be!)

Colin Mackiewicz helped me out a lot, very personal experience and will definitely return if I need service!

Worst car buying experience ever. No promises were kept and no calls were returned. Service dept broke the windshield, said they would fix it, never happened, and my calls about it were not returned. I was referred by a friend who now feels like a fool.

Great experience at AutoNation Toyota! Faheem was exceptionally friendly and did a great job at finding the 4Runner my family and I were looking for! Will be returning to this dealership in the future.

Was awesome

Took my 4runner in for a transmission flush and they did an excellent job for a reasonable price. My service writer Sarah was awesome. She was friendly and very personable. She sent me text message updates to let me know how things were going during the day. Highly recommend!

Had a great experience with Shane at AutoNation Toyota servicing my 2017 Toyota 4Runner SR5 Premium. Shane handled by 30,000 mile service and communicated with me throughout the day so that I could easily drop it off and pick it up with no issue. I made a comment about the 4Runner headlights being a bit dull and he went above and beyond to find me clear LED headlight bulbs that look awesome. No one tried to sell me a new car or offer me something that I didn't need. Thank you Shane and the AutoNation Toyota team.

If they cannot get the small stuff right - what faith can I have that they get the big stuff right? This is the second time that I have specifically asked for my car to be washed during a service visit and AutoNation Toyota Arapahoe has failed. I dropped my car off at 7:00am to be serviced and have airbag recall work completed. I received a phone call around 12:00 that is was done - 4 hours later I picked it up after work and It was as dirty as when I brought it in. Very poor customer service. I am sure their solution will be to offer to "drop it by" and "we'll take care of it" but at this point the inconvenience is not worth it.

Super nice people! Great work. Thanks!!

Very friendly and helpful people greeted me and got my car checked in for service. After service, everything done was explained and the service was free because of my new car warranty. Thank You!

Just purchased a 2019 Camry from Autonation, my 4th auto purchase experience with this dealership. This experience was as easy as the previous 3. Large selection of vehicles and a sales team that is willing to work with you. This time it was Joe that stepped up and made the deal happen for me. I highly recommend this dealership for anyone looking to purchase a Toyota vehicle.

service was very good, but thought charges were a little high.....$24.00 to rotate tires!

Great service! Everyone was friendly and it was very quick!

Very fair price for my trade in. Kelly G. was an incredible sales person and very helpful along the way. I am pretty darn picky and need lots of information. Everyone was more than willing to oblige. We love our new car! Thank you!!

BILL ALWAYS DELIVERS.MAKES ME FEEL VALUED.

Great service and friendly! I will be back!!

I went to get my car serviced and I was amazed at how organized and fast their seevuse was! At opening at 7am about 20 cars were pulled into the garage. Being about the 15th car I thought I was going to be waiting forever! That was not the case, there was one employee for almost every single car. I was helped within ten minutes. The service was great and everyone I talked to was so friendly!

Stay away from Service Department. Chris Leadbetter is NOT an intellectual or Moral person. Shop rate is $190/hour. Leadbetter lies and says effective labor rate is $99/hour - Under both rates they say that on-half hour is $90?!?!? These guys can not do basic math, or speak a basic truth about their rates... Need I say more? Crooks all the way...

The whole experience was great! No pressure, but still very professional service.

Kelly G is an asset to the AutoNation team. She is honest, patient, and will seek details when you need them. I will shop here again!

One of the best car buying experiences I’ve ever had, thanks Aaron.

Zero stars. Disappointed in how things are shaking out 6 years later. I bought a 2013 highlander in Jan of 2013. Financed through Toyota Financial, 60 month 0.9%. When final paper signing with the finance guy came he pushed and pushed for the extended warranty. I finally gave in when he said "if you don't use it you will receive the full amount back at the end of the period, 8 years, 75,000 miles, whatever comes first". So, sounded like a safe bet, it had been a long process, so I signed up. About a month later I got the terms of the warranty in the mail, which didn't indicate I would receive anything back at the end of the period. So I called him (Feb 2013), and he indicated that they have it on file at the dealership and reconfirmed I would get the full amount back if I didn't use it. So, being an idiot, I trusted him. Fast forward 6 years, I'm getting close to 75,000 miles so I called the dealership to figure out what paperwork I need to submit to get the refund. Talked with Ryan, "No, that's not how it works. We wouldn't be able to make any money if we did that. And no one by that name currently works here (Jason, the finance guy)". Well, Ryan, you actual would be able to make money, I basically gave you a loan for 6 years and it's cost you nothing. I called Toyota corporate customer service and learned that it's not uncommon for dealerships to offer you a full refund on an extended warranty at the end of the period if the dealership works with a reinsurance agency. I was worried I misunderstood the discussion from 6 years ago but apparently it used to be common practice. So, I'm now out $1,800. I will never buy another car from this dealership and will never trust another dealership again.

I’ve never left dissatisfied! Everyone treats you like family. We’ve leased three vehicles with the help of Jim and have never felt more sure of our decisions. Tony and Matt in Auto Service are amazing at what they do! Thanks, Team Toyota!

Sarah was very helpful and she knows great customer service.

Great customer experience . Salesman were great.No pressure to buy.

Easy

Very professional very attentive great communication

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue. It was easy to schedule and he was very understandings. Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

Luis n Ryan were absolutely wonderful! They were so patient and catered to all our wants and needs. This is our second car we purchased and most certainly won't be our last from them!

The salesmen who just "helped" us wasn't prepared for our appointment at all. He didn't know who we were or what car we were supposed to test drive Then he proceeded to act annoyed and short with us the entire time during our hour long meeting. He also assumed he knew everything about us by just asking a couple simple questions. We will not be giving him our business.

Great service, centered around service rep, Jez! He is on it! explains, allows me time to think when choosing what to have done on a given service visit. separate from this I came in to Parts, asking for a fuse for the circuit that controls back window wiper on my 4-Runner. He happened to be standing behind me, overheard, and told me there is not a fuse for that system, and to try moving the window up and down a few inches. Solved the problem, and saved me a whole lot un-needed problem solving and time. Thanks!

I had a problem with tire balancing, as my car was vibrating when we went 60mph and above. The first time the tech did not even come close to balancing correctly, so I had to bring it in again. The 2nd time the advisor admitted the poor job they did, and balanced the front and said they road tested it to validate the problem was fixed. Well, it wasn't fixed as the rear tires needed to be worked on as well, and there is no way they road tested it. I will not be taking my car back to this dealership.

This review is primarily for the sales and all departments involved while purchasing a vehicle here. I have not used their service department, so I cannot comment on the the quality of the service department. In a whole, buying a car here was a pleasant experience. My salesman, Ryan, (I cant remember his last name), was extremely helpful and polite. He wasn't pushy and made it feel easy to talk to him. My finance guy, Justin (who's last name I also cannot remember), was very thorough and spelled things out for me in an easy way to understand. The reason why this review is 4 stars instead of 5 is because of somewhat of the lack of knowledge within the particular 4runner I was buying when I had some questions about it before I bought it. It also took about 4 business days to get back to me on some information I was seeking through their finance department. Other than that, all was on the up and up and was a very good buying experience.

They been very friendly and job well done.

Very nice experience. I m grateful to have my Toyota highlander and make that deals with you

Rep was too talkative making process too long - a different rep may have made a huge difference. First van broke down during test drive - stuck on highway for 45 minutes. Second van was wonderful (I bought it), but entire process took 7 hours!!!

Worked with Brian, Very easy, smooth transaction and no drama. Definitely would shop here again.

Prompt professional service.

Samuel was incredible! We shopped at several other dealers but he was ultimately the reason we decided to buy from Auto Nation. A+++

Samuel Zevailos Is a great Salesman to work with. He gave us a great price upfront that was competitive then he gave us a great final price without all the normal dealer game-playing. We could not get fair price from the Colorado Springs Dealers. He checked on us several times during the process and made sure that we were happy with vehicle. I recommend buying vehicles from this dealer.

Great experience. Service department communicated with me throughout process.

My rep Kelsey Boyington was Fabulous and would Highly recommend requesting her on your next purchase.

Upon arrival at the dealership we were greeted by Misha, who made us feel comfortable. The salesman was very informative, and he was answering every question patiently. Salesman like Misha delivers an incredible service and gives a very pleasant experience. I must say that this was my best car shopping experience ever.

Excellent buying experience. Aaron Wright is a phenomenal salesman. I appreciated his knowledge and experience. He helped to take the stress out of car buying.

My wife bought a Infiniti Q60 in early March. We bought the vehicle with a guarantee they'd repair the current damage to the vehicle... extensive hail damage on the drivers side, the drivers side view mirror is cracked and falls off, both break lights leak and have moisture in them, a chip on the windshield, a 3" chunk of plastic is broken out of the veneer where the windshield wipers are, a piece of the drivers door handle is missing, and, they didn't change the oil, which is black as the ace of spades. They sales agent, Zack, who was very helpful and professional, prior to the sale, now refuses to answer or return our calls. Now we feel that we've been very patient with the whole thing, after all it's been nearly a month and a half. We're getting a feeling now that they had no intention of repairing said damage. Edward Jones, the sales manager vowed to get this all taken care of weeks ago...we have not heard from him or anyone else. Needless to say we're very disappointed in the whole experience. God bless America.

Positive side : Sales people where friendly, explained vehicle cost as well as items covered under warranty in a manner you can understand. Test drive and vehicle equipment explained well. Finished the deal in a reasonable time. Negative side: Understanding it takes time to do things, (I.e. put on protective cover on hood and doors, installed tinted window covering, detail the vehicle) it took a total of eight (8) hours from time I walked in the door until I drove out the door. It felt like once I signed the papers everyone disappeared and I was left sitting. Even after I ask no one gave a good explanation as to why it was taking so long other than “detail shop backed up”. This does not make a good impression that the dealer really cares. Love the vehicle I bought, sales folks were great, service stinks. My 2¢ worth.

Love working with Bill Grubb. Looks things over, makes good, sensible recommendations, and then let's you decide. No pressure, he wants you to be happy with your AutoNation experience, which I was, and always have been!

Very pleasant and professional. Serviceman extremely polite.

Just a routine 50K maintenance on my Camry. Bill Grubb was my service adviser, worked with him many times. Does a great job every time!

Turned a bad day into a great day! Thank you for helping me with my Toyota 4Runner. I came in with long list items and everyone of those were completed by noon. They are Fast and efficient. They fixed my perfect car perfectly!

Great experience. Easy to deal with. Our salesperson Sergio was very helpful.

Working with Kelsey before we ever got to the dealership was great. Working with Alex on site was great too. We really felt taken care of throughout the whole process.

My husband and I have purchased a few vehicles over the years. Unfortunately purchasing a used vehicle is always a gamble and we've had our fair share of problematic transactions in the past. That being said, our visit to AutoNation was vastly different (in a good way ). We had been in the market for a jeep commander with the 5.7l hemi engine. In CO...they're a bit of challenge to find, and if you do, the miles are wracked up. Surfing autotrader, I found exactly what we were looking for. I called over to AutoNation initially to see if the Jeep could be reserved until our schedules lined up to look at it . Luckily for me, I was connected to Andrew . He answered all of my questions and was very courteous. He advised me of how to reserve vehicles on the website, so I set an appointment for Saturday. We ended up tripping down there the same day to meet with Andrew and take the Jeep out for a spin. It was amazing! We were sold instantly but ended up declining to due our trade in value and the financial factor. We took 24 HRS to talk it over and discuss other options ,ultimately we decided the Jeep was too good a deal to pass on. So we went back the following day to sign finance papers. After some negotiations, we ended up with a rate we loved and were happy with. Since our original appointment was Saturday , Andrew was awesome enough to leave it in the system so the Jeep didn't potentially sell while we decided what to do. He was amazing and stuck with us every step of the way, he was very personable which made the experience leaps and bounds more pleasant. When it came time for financing, we were working with Max. He was also amazing to work with and ended up getting us a lower rate because of our credit scores. We also scored an amazing deal on gap insurance that wasn't an extra $1000+ that it has been in the past. Lastly, speaking with Shawn the service manager about getting the jeep in for a potentially minor issue . Everyone has been great and made our experience the best we've ever had. We will be buying from AutoNation in the future and definitely recommending them.

I will update after but I took my van in for routine maintenance, did all recommended services drove home and less then 2 miles and started getting horrible grinding noises. Terrified I called to ask and get rechecked. I have 4 small children with me most times and am 7 months pregnant. No mechanic or advisor could be bothered to take or return my call and my they couldn't get me in for 4 days!! I am so disappointed with the level of service and care. First and only mechanical issue with the van since purchase first after I trusted them to service it. I am extremely weary.

5 stars, Bill the service writer was helpful and kept me updated the whole time. Will defiantly switch to the shop even though its out of my way.

As always, the service department has exceeded expectations. Thank you

I had an amazing experience buying a vehicle from Brian Ege at Autonation Toyota Arapahoe. Brian lead me all the way through the process and told me how to prepare for registration and several other events. Brian was friendly, helpful and knowledgeable.

I had a great experiance with Autonation Toyota. Corneliu Paiu was fantastic.

Great service and great expertise to help you. Bill Grubb is the best at helping you for a fair price.

Working with Kelsey before we ever got to the dealership was great. Working with Alex on site was great too. We really felt taken care of throughout the whole process.

Great experience. Our salesperson Sergio was easy to deal with and very helpful.

I took my van on for routine services, I have been going to AutoNation since purchase 2 years ago. Drove my van home from dealership and less then two miles when I started getting grinding and shaking. Tried called to find out why, if I could come back, if I should be driving. No mechanic or advisor could be bothered to answer or return my call and I couldn't be scheduled for 4 days. Idk yet what is wrong with my vehicle but I know it was in great condition before my visit, and that their lack of compassion and responsible speaks volumes. I travel with four small children, am 7 months pregnant. I trusted them and am extremely dissatisfied and disappointed.

Sales Associate David Fradkin did an excellent job getting us into our AWD Prius. He was as speedy and efficient as possible! We had a very pleasant experience working with him.

If you can find a car some place else, do. Friday, husband test drove a car and put a deposit to hold it. Saturday went in with a cashiers check and the whole thing still took close to 3 hours. One of the greeters never told the sales guy we were waiting, sat for 30 minutes, paper work was adequate and efficient enough. Then we waited over an hour to see the finance guy to give him a check and sign a piece of paper.

Thank you Mr. Dan W and Sarah H.- Toyota of Arapahoe for taken in my 4Runner the last minute and repairing my rear wheel bearing that was driven me crazy. highly recommend this dealership!

As soon as I arrived for service I was greeted by a Service Specialist. He was pleasant and took my car immediately. Told me it would be ready in 90 minutes and it was done sooner.

Good salesman. But the car was delivered to me dirty and with less then 1/2 tank of gas.

Bill has worked with me many times & always is interested that I get the proper service for my 2014 Camry. I will continue to call him when my Camry needs service. He's the best! Wayne Sampson

My wife bought a 2018 4Runner TRD Pro a few months back. We were not allowed to test drive it and we did not get to do a walk-through before we took it home. We got it at night so it was difficult to see but on our way home we noticed a substantial sized scratch in the dash. We told our salesperson the next day and he told us through text they would take care of it. We have been there 3 different times and have had the same person work on it to "buff" it out and it still is significantly noticeable. The customer care manager, Dave, refuses to fix it even though they were responsible for the scratch and because they never did a walk-through with us. I called Toyota and the case manager said they have never worked with a Toyota dealership that was so unwilling to resolve an issue that was the fault of the dealership. I believe they should replace the dash. Dave was rude to my wife and refused to do so. We spent $55,000 on a vehicle and they won't fix the scratch that they caused. Furthermore, we purchased an "appearance package" through the dealership that is supposed to give us the ability to take the car in and get tears, scratches, etc. repaired. They won't honor that either. The case manager for Toyota recommended contacting the BBB and they promised to document on their side as well. I plan on doing that. This is a horrible dealership and I wholeheartedly recommend going to another dealership. I have left 5 messages for the GM and he has not returned my calls to discuss this matter with me. I realize there is a lot of unhappy customers and that shouldn't negate your desire to go with a dealership but I truly believe there are more ethical and professional dealerships that are more deserving of your business. If you have a problem with your car at this specific dealership, they will not fix it. Be aware.

No haggle pricing was good. Lowball offer on trade in was not accepted. Upon telling the dealer I would just purchase the car outright, that lowball offer on my trade was suddenly increased by $1K. Still didn't take it as I had quickly sold the car on my own. But it would have been nice to only make one trip to the dealer. Upon delivery, floor mats that were in the car had been removed and the gas tank was empty. Typical car dealership experience and reinforces my poor opinion of this industry. I am thankful I only purchase a new vehicle every 10 years or less.

I will NEVER do business here again! We bought 3 cars in the last 3 years and this last experience was and is the worst!! I bought a brand new Tacoma March 22nd and I am still waiting for the "We Owe You" to be fixed!!!!! I dropped my truck off on a Monday 2 WEEKS ago when they said the parts are in and they had my truck for 6 HOURS!! There is also a recall that was listed per the service dept. I was told the truck was done 6 hrs later after calling to see when I could get my truck back. Come to find out NOTHING WAS FIXED!! I am still waiting. 2 managers promised to call and the sales man and well...... I'M STILL WAITING!!!!!!! ALL I CAN DO IS WARN POTENTIAL BUYERS NOW, POST MY EXPERIENCE TO SOCIAL MEDIA!! VERY DISSREPECTFUL, DISSAPOINTING!!

James provided excellent customer service for my recall on passenger airbag. He provided additional information on possible lifting/side steps for my 4 runner. ... thanks

professional,courteous,and on top of it.

I will NEVER do business here again! We bought 3 cars in the last 3 years and this last experience was and is the worst!! I bought a brand new Tacoma March 22nd and I am still waiting for the "We Owe You" to be fixed!!!!! I dropped my truck off on a Monday 2 WEEKS ago when they said the parts are in and they had my truck for 6 HOURS!! There is also a recall that was listed per the service dept. I was told the truck was done 6 hrs later after calling to see when I could get my truck back. Come to find out NOTHING WAS FIXED!! I am still waiting. 2 managers promised to call and the sales man and well...... I'M STILL WAITING!!!!!!! ALL I CAN DO IS WARN POTENTIAL BUYERS NOW, POST MY EXPERIENCE TO SOCIAL MEDIA!! VERY DISSREPECTFUL, DISSAPOINTING!!

Bill in the service department did an awesome job. He explained everything in detail went over all the options with me, and then did everything we discussed. Great job job Bill.

Scott and Brian were my sales people. They were very helpful.

We had great customer service from Uzi and Steve. We love our jeep. We recommend this place.

Dave got me in right away to have my tundra serviced with Jim. As usual, Jim did an outstanding job and had me back on the road in no time.

Colin was great to work with......very polite and professional. Made me feel valued and took really good care of me.

The process was simple and straight forward. Shane the service tech made the process smooth from initial contact to receipt of parts to the actual performance of service.

Very nice and knowledgeable.

PUSHY SALESMAN MIKE JONES

A great overall experience with our salesman Alex. We got a nice discount from the MSRP. No problems with the paperwork. A pleasant car buying experience.

Cornell was an excellent sales person, very informative, helpful and complete in his explanation of the product we were looking for. We are very satisfied with our new truck. Will recommend Autonation Toyota to all my friends. Thank you.

I had the usual hassle free experience at this dealership that I've come to expect.

Asked for a copy of the carfax instead I kept getting general emails not addressing my questions at all. If you are shopping via internet I cannot say this was the most responsive company out there

Be careful when you buy prepaid service. A lot of things hidden in the agreement. This is the second time they have done my tire rotation wrong. I live about 3 hours away. The first time I had to drive back and had them fix it, I’m needing new tires as a result of that. This time I’m taking my car to local mechanic to fix the tire rotations at extra cost to me. I really regret buy the so-called prepaid service.

unreliable follow through on titleing and transferring information to DMV. currently trapped without valid registration because this company cannot adequately partner with the DMV. No one available to speak with at company because apparently "everyone is late" to work.

We test drove a 2019 4Runner and were ready to buy. When we got the numbers back the offer was ridiculous- well over $700 a month on a lease with 3k down. We said no, try again. Heard back a couple of days later and I basically told the salesman that we were very interested in the truck but that deal was junk. He said he would get back to me. He did, offering me a bare bones SR5. I said we weren’t interested in an SR5- only TRD Off road and again asked for a more reasonable deal. I told him we were headed out to look at another dealership and he sent a snarky text asking me to let him know how it went. Guess what..... it went great. There’s a shiny new 2019 TRD off road premium in my driveway that I bought elsewhere. This place is too big and they could care less about you. There’s 10 more people walking in after you. Don’t waste your time.

I purchased a new car through Centennial Leasing and AutoNation in March of this year. It was a great experience and the salesman and the dealer were both very professional and accommodating. I test drove some vehicles and chose my new Toyota Highlander. It handles great and I love it! LW

Friendly, prompt and helpful

Brian, was nice and respects our decisions. Giving us option was very helpful. Also letting us realize the pros and cons in making a decision.

Salesman Uzi was awesome made the experience great and fast. Uzi was able to help work out the deal I needed to buy the 19 rav4 and I couldn?t be happier. Uzi made this as quick as possible which was even better considering I had a 5 year old with me who gets bored easily. Uzi also checked in the day after to make sure everything was going well. Overall best experience I had at a dealership.

Nice staff- finished in a relatively close time promised.

I was able to get my oil changed and diagnostics done on a Saturday all done in the morning and didn't have to wait until 5:00 pm as I had been told that I may have to. This helped us out with our plans for the rest of the day which was very helpful.

As usual service consultant Bill Grubb handled this service recall with the highest professional standards. His preparation meant that upon my arrival I had to spend only minimal time at the service area. When I returned the car was ready and a free courtesy check had been completed. Mr, Grubb sets the highest standard of customer service and is a model for his peers.

We had a very nice experience with AutoNation and especially Cornell. My husband and I had been looking at SUVs for a few months and got an email that there was a price drop on one we had on our list. We went to test drive it and look again and our original sales person was no longer with the company. But, Cornell stepped right in and helped us. He was not pushy and we did not feel like we were being 'sold'. He was knowledgeable about the car we were interested in but also was able to compare it to others for us easily. The listed price was higher on the sticker than the email we had and he honored the lower price. We even took an extra day to think about the decision to buy and when we decided to buy, it was his day off. But, he came in on his day off to do all the paperwork. The only feedback I would recommend is for AutoNation to have a very clear list of what to-do next. We were not told that more paperwork would be coming in the mail in the next week and would need that before we could go to the DMV to get our official registration.

Had a fantastic used car buying experience here this week. I found a used Sequoia online and was contacted by Samantha (Sami) - an employee of 11 years! She worked with my crazy schedule so I could see the vehicles they had on the lot. Meeting with Sami was like talking to a friend. She was honest, answered all my questions, and there was no pressure whatsoever. I found one Sequoia I really liked, but I had to head back to work - Sami held it until my wife could come down (from Westminster) later that afternoon. My wife really liked it and we ended up purchasing it and driving it home. Financing was a breeze without any gimmicks. If you need a new or used vehicle (mainly Toyota), stop here first. Ask for Sami (although I am sure the other salespeople are just as nice)!

Great experience no complaints courteous service explained what was being done and cost

I live up way more North now but I keep coming back to DTC autonation because Bill Grubb does the best job taking care of my vehicle at a fair price! Thanks Bill!

Excellent experience the staff were very helpful and nice in dealing with customer .Thank you Bill .

I was met when i arrived. Everyone was pleasant. The work done was completed as described. I have had my truck serviced here and will continue to do so.

Scott was a great salesman and very helpful and knowledgable. Would definetly suggest people see him when shopping for their next car.

Ask for David Fradkin - he won't let you down!!!

went in for routine oil change and asked on upcoming service needs and recalls. total point review list of upcoming service needs and schedule dates and mileage were provided. Did not mind questions and took time to visit with issues.

First service appointment on a tundra that was bought in July. Simple oil change. Scheduled appt for noon, was told it would be about an hour. Over an hour and half later they discussed the skid plate was damaged and could not be replaced. So it took them 90 minutes into a 60 minute job to notify me of the skid plate and the oil of course still wasn't completed. Told them I couldn't wait, they proceeded to get the truck and never even asked if I wanted to reschedule. Total waste of my time. Never again.

The guys there were great, made the experience pleasant.

they suck at getting back to you in a timely fashion if at all

Richard, the service representative, went above and beyond in ensuring that the car was thoroughly checked and even had some minor repairs completed. He also communicated to me several times about the timing of the service and when it would be completed.

l had a good experience with the team they did a good job for me lam happy with everything thank you very much l recommend this dealer for all of my friend they are all very nice people

This time my oil change was completed pretty close to the time window promised. At AutoNation I feel like just another $, not an important customer. The waiting room is in the middle of the hustle and bustle of the business which isn't relaxing. When your car is done your name is called out because you don't have a service tech that knows who you are. And you have to go find your car wherever it got parked instead of being pulled up into the bay all clean, if you remembered to ask them to clean it, otherwise they don't. The best part of having to get my oil changes at AutoNation is I have to drive past Shlotzsky's so I pick up a sandwich on my way

I contacted David Bantock regarding two off-road tires for my Toyota Tundra and in less than 24 hours he had them ordered and on my vehicle. His communication and service was above and beyond and my truck is driving as well as it did when I purchased it. He was friendly, informative, and made me feel like I was his VIP customer. I will be referring all of my associates to David going forward. Give this guy a raise!!

Service was great! Appreciate all you did

Shane was very knowledgeable and courteous. I had a great experience and would recommend this service department.

Vinny helped my wife and I with the purchase of our Toyota Highlander. He was friendly during our test drives of the vehicle and he and April made the decision to buy from Auto Nation an easy one. While I know his ultimate goal is to sell vehicles, he didn?t come across as a typical salesman trying to push anything on you. This made the buying process much more comfortable for us. To no fault of Vinny, I find it interesting that Toyota doesn?t have a remote start available for 2019 highlanders yet? I would think that with the release of a new vehicle it would come either with it already installed or as an option you could add that was available upon purchase rather than waiting for it to come out or having to go the after market route.

Got a great price without the typical hassle of most car dealerships.

David Fredkin was outstanding and a no pressure salesman. Would highly recommend!

Wish I could give less than ones star. They sold me a vehiclewith a blown transmission, when I brought it back in 5 days they said they’d fix it (should have just returned it, NEVER give them a chance to fix it, it will just run out of the 5 day return policy then they won’t care). Had to get my car towed and was told by David F that if I sent a receipt to him I’d be reinbursed (he started ignoring my calls and texts after and never got my money back), Ed Truck was also a huge pain to deal with, trying to say that the problems happened a day after I bought the vehicle. Ended up selling the vehicle with their mechanics heavy recommendation and lost about 8,000$ in the whole fiasco. All in all one of the top worst decisions I’ve ever made. PLEASE DONT GO HERE AND SAVE YOURSELF THE TROUBLE AND HEADACHE. All I can hope for is karma for the people I had to deal with.

I made the appointment online (great!) I was able to choose what the service I wanted completed (fantastic). Once I arrived at my appointment, my service person (R Kindle) was very professional and pleasant. Unfortunately the services he offered included other items that I was not aware were necessary. This can be helpful in maintaining your car, but seems deceptive after you've chosen what service you want. Although the work was completed in a timely manner, the maintenance warning light was not reset which means I'll need to go back to have this completed and hope it can be accomplished efficiently.

Worked with Bill. Great guy, super responsive and knowledgeable. It?s an older car, and he appreciated the need to keep it going without breaking the bank!

Bill is the best service advisor I have ever had. He is extremely professional and very friendly. Job well done.

My engine was virtually destroyed, they were fast, professional, and personable in helping me finding a solution.

Routine maintenance. Made the appointment easily on line. The waiting area was comfortable, with free WiFi. Service was prompt and personable.

It was great working with Alex. Everyone at your dealership were friendly and helpful

I brought my RAV 4 in just to get a headlight replaced and declined a 120K mile service. Thankfully, they also performed a thorough inspection and identified two rear brake pads just about ready to fail and an oil leak which needed to be repaired as well. This preventative maintenance saved us a lot of headaches going forward.

Good job; no issues; teamwork to keep me not waiting.

Kudos to Dustin and the AutoNation service department for NOT doing expensive, unnecessary work. I brought my 08 Highlander Hybrid to the dealership for major maintenance. They had never serviced the vehicle before as we had recently moved to the southern Denver metro. I requested a list of things to do, including timing belt. Dustin called me to say they found a sticker showing the timing belt had already been replaced. That could have cost me a LOT if they had simply done as I had requested. Nice to see honesty in the auto service business!

The financing staff are excellent! They help my daughter out with her first car and made it easy Peezy with no haggle’s or debating back-and-forth. Truly professional.

Kelly in sales was excellent-very attentive during the whole buying process. Also, the finance employee I worked with was excellent-explained everything upfront so I had no questions.

Took my 2017 Tacoma in last week for its 25k prepaid maintenance. It was done on time, but I have concerns that nothing was really done to it. The report that was reviewed with me indicated that tires were inflated to 38 PSI (they were actually at 29 PSI according to the sensors when I left the parking lot), and that fluids were checked (my washer fluid was at about 25%). I was told that my tires were rotated, but I doubt that it happened, since obviously my tires weren't re-inflated, or even checked, I suspect. I was told that my tires HAD to have been rotated since they provided brake-wear readings. But since they just made up numbers for my PSI and didn't top off my fluids, I have no faith that they even checked the brakes. Bad experience.

excellent service thank you

I brought my 2007 Rav4 in for my 120,000 mile service. They took me in right when they opened my car was done by 4. I like the fact that they have an Enterprise Rental care right in the bldg. Easy to pick that up and get to work on time. Great service everyone was friendly

david Conti was on point with every step of the sales process. efficient, informative, honest. 10/10

the service was fast and the guy that helped me was fantastic, I think his name was Justin.

Worked with Aaron to purchase a 2016 Prius. He worked with my previously and knew what I wanted and had no issue getting me into a car that fit my needs. Extremely flexible and considerate of situations. Recommend 10/10

Everything was easy. My buying experience was great

I brought my 2017 Tacoma for its final free (2 year) service as well as a factory recall. I wanted to wait on the service since it was snowing and I didn't want to make the trip more than once that day. I was expecting the service to take at least 4 hours. Much to my surprise, my vehicle was completed in approximately 1.5 hours. I was very pleased both with the service and the service writer.

My husband and I have always received excellent customer service at Autonation Toyota on Arapahoe Rd, for both of our current Toyota cars. The service representative was knowledgeable and gave me an accurate estimation of my wait time. He did make some recommendations for additional service, but was polite when I declined at this time. The waiting room is comfortable and clean.

Went there last night with my girlfriend and infant daughter. walked into the showroom floor to look at a highlander. They seemed relatively busy, but I was patient. We checked out the highlander on the showroom floor for about 10 to 15 minutes. nobody ever greeted us or ever even said "hello! We will be right with you." the entire 30 minutes we were on the showroom floor, not a single member of the staff ever greeted us. As a former car salesman myself, I know this is unacceptable at a car dealership. Sadly, it was my first and last visit to this store. I hope the sales manager works to ensure every customer is greeted promptly moving forward. I honestly felt like many sales people looked at me and maybe just decided I wasnt a buyer? IDK, but poor service.

Warranty service. Part was not readily available but was shipped to facility quickly.

The sales person (Vinny) and finance (Avery) were very helpful and professional during my buying experience of my GMC Yukon. I would recommend them.

Service rep was clear what was covered by warranty and what was needed to bring RAV4 up to quality standards. Timeframe needed for repairs was pleasant as the waiting facility had accommodating amenities. Showroom was easily accessible to view new vehicles.

I told them about a low tire. The tire was not repaired as the tires were not purchased at the dealership. They offered to sell me a new tire even though the tires were new.

Service rep was clear what was covered by warranty and what was needed to bring RAV4 up to quality standards. Timeframe needed for repairs was pleasant as the waiting facility had accommodating amenities. Showroom was easily accessible to view new vehicles.

Prompt service at appointment time. Pleasant and informative repair rep. As asked, all things checked out. Done in reasonable time. No complaints!!

The car was filthy and they cleaned it pretty well but the smell still is bad. They told me the smell would go away and didn’t. When I called back about it they said they couldn’t do anything. If I could go back I would have not purchased this vehicle.

My salesman was very nice and helpful and so was the finance guy. The sales manager needs a lot of improvement.

Had a great experience with a recent recall. David Bantock did a great job and kept me informed on the process.

Overall, it was a good experience. Our salesperson was knowledgable and respectful of needs and wants. Waiting was a hassle, but it was excepted.

Autonation scheduled a 7 AM appt and kept me till the tech came in at 8 AM only to tell me my service request was not covered

Bill G. was extremely helpful and courteous throughout this visit. Clear and thorough with his explanations. His estimate was spot on for the work needed and he helped me get on my way quickly. Great job Bill and look forward to the next visit!

Like others. Based on my experience with Brandy Olofson I’d never do business here. Beat you number by $13000 with a phone call.

Very professional and helpful

Bob was very knowledgeable about the Rav 4. Bob answered any and all questions my wife asked him. He was very professional, courteous, and friendly. He had a smile on his face the whole time we were there.

Great experience. Joe, who handled my purchase, was extremely knowledgeable and polite. He went out of his way to help with the process and had my best interest in mind. Entire staff was non-pushy and helpful. Overall A+.

Save time and money, go to a different Toyota. Don’t ruin Toyota image of their vehicles by coming here. AutoNation has managed to make me second guess my choice of vehicles in the future. Worst customer service ever, (worse than fast food). Sad when you take your vehicle in and you just hope they don’t lose your keys during an oil change. Or when they never call you to let you know a part isn’t ever coming in. Why offer services and parts if you have no intention on 100 percent satisfaction. I don’t like false promises or fake xxxx. That’s all this place is. I may as well drive an extra 30 miles to any different dealership.

GIovanni was a great salesman. He was able to help us through the process in a fair amount of time. He was courteous and very knowledgeable about the Rav4 which we purchased. Giovanni was fun to be with and very helpful. A+ rating on our part!

Experince was excellent. The sales person and manager were willing to work with me to give best price possible for me. Only problem I have is I was promised a spray in bed oiner as part of deal. I have not heard anything yet from this department.

Long history of sales and service with with Auto Nation Toyota. No major problems, issues resolved to my satisfaction.

AutoNation was so easy to work with and made the process painless. 10/10 Would buy my next vehicle from them. I told them exactly what I was looking for and they delivered!

AutoNation Toyota of Arapahoe was great to work with! Nice people and an easy experience. Scott found the perfect 4Runner and met all my needs. Price was better then expected. I plan to use them again in the future.

When your 'Check Hybrid System" light comes one it can send fear through the most confident of drivers. With nearly 100K on the odometer I felt it wise to take my vehicle to a dealer where the experts can thoroughly check the system. Turns out my car only needed a new 12 volt battery but they did find I had a serious crack in the radiator. They preformed other maintenance on the vehicle and finished the work in just 2 days. And James, the supervisor was just excellent to work with. He was understanding, professional, and always courteous.

Excellent customer service. I will continue to have AutoNation service my vehicles.

This is my first experience with AutoNation Toyota Service. I called for an appointment on Saturday December 29 and was told I would get an email confirmation for my 10:15am appointment. The email never arrived but I went to the service appointment anyway. I arrived on time for my appointment on Monday December 31 and pulled to the service entrance door where there was a sign indicating the door will open automatically. I waited about 5 minutes for the door to open. I then pulled in and many people were walking around but no one directed me on where to go or what to do. One young man asked how he could help, so I told him my name, appointment time, etc and he walked off and never returned. Another young man came up a few minutes later and asked the same questions and said he would go get my paperwork and be right back. He returned indicating he couldn't find any paperwork and asked if I was certain I had an appointment. I told him I did and he took down the details of why I was in for service and then left. He returned stating it was really chaotic but found the paperwork and told me it would be about 2 hour before everything was complete. I went into the waiting room at about 10:40am which means it took about 25 minutes to check me in which seems quite a long time. At about 12:00 the Service Consultant Richard came to the waiting room and told me what was to be done and indicated it would be about 1:30pm before the vehicle would be ready. He gave a very clear explanation of the work and costs. This means it took about 1 hour 20 minutes to diagnose the scope of work. Richard then returned at 1:40 and told me the car was ready so I followed him, paid the bill and left at about 2:05 pm. This means my total time was just under 4 hours to do the following 1) Oil change, 2) software download on radio/navigation/blue tooth system, and 3) change the AWD differential fluid. Richard was very professional and clear and the work seems to have been done in a professional manner which is why I gave high marks to Customer Service and Quality of Repairs. I gave "average" marks to the Facilities due to the chaos and lack of leadership with an Overall score of 4 Stars. I will return if/when service is next needed on our Toyota.

Had a great experience test driving and leasing a hybrid RAV4. They answered all my questions and admitted when they didn’t know the answers! Rare for a car dealership! Would definite recommend.

Everyone at AutoNation Toyota was professional, helpful and pleasant to deal. This is the second 4Runner I have leased with AutoNation.

David Conti did a great job. It was an easy process.

I purchased new tires from a national tire company out of necessity of a flat tire. After three attempts of balancing my tires, I went AutoNation Toyota on Arapahoe. They were able to finally balance the wheels. Amazing service and customer care. All the service work is exceptional. It is the only place I go to service my 4Runner.

Excellent dealer and buying experience! We couldn’t be happier with our new Tundra.

had a great experience with Tyler and David! made it easy, painless, and made sure I didn't have any questions

The absolute worst experience I have ever encountered with this dealership. I will never and my company will never purchase a vehicle from this dealership as a result of my experience with two of their team - Brandy Olofson and Misha Sajin. I came to an agreement on a 2019 Toyota Tundra 1794 with Brandy Olofson on Wednesday 12/19. I would have come in to finalize the purchase on Thursday 12/20, however Brandy was off so we made an appointment for Friday 12/21 (to accommodate Brandy's schedule, not mine). On Friday 12/21 morning, I received an email from Brandy stating that they sold the truck on the prior day, Thursday 12/20. I called the dealership to ask why they had been so unprofessional here. Misha answered and instead of trying to rectify the situation, he instead insinuated it was my fault for not putting down a deposit or anything similar. The fact is that I had the check prepared and the only reason I did not come in sooner than Friday 12/21 was to accommodate Brandy's schedule. I would never treat a customer the way I was treated by not one, but two individuals here. Terrible experience...

The absolute worst experience I have ever encountered with this dealership. I will never and my company will never purchase a vehicle from this dealership as a result of my experience with two of their team - Brandy Olofson and Misha Sajin. I came to an agreement on a 2019 Toyota Tundra 1794 with Brandy Olofson on Wednesday 12/19. I would have come in to finalize the purchase on Thursday 12/20, however Brandy was off so we made an appointment for Friday 12/21 (to accommodate Brandy's schedule, not mine). On Friday 12/21 morning, I received an email from Brandy stating that they sold the truck on the prior day, Thursday 12/20. I called the dealership to ask why they had been so unprofessional here. Misha answered and instead of trying to rectify the situation, he instead insinuated it was my fault for not putting down a deposit or anything similar. The fact is that I had the check prepared and the only reason I did not come in sooner than Friday 12/21 was to accommodate Brandy's schedule. I would never treat a customer the way I was treated by not one, but two individuals here. Terrible experience...

My lease was a quick, smooth transaction! I would like to thank Jim Williamson, and Shelby Bass for all the help I received. Prompt, and professional!

Uzi took really good care of us during the purchase of our new 4 Runner. Thank you!

Great selection of cars, trucks and suvs. I would definitely suggest taking a look.

Professional and received car bank in a timely manner

Jezariah and his team did an amazing job and got me much closer to a months long issue than other dealerships and I’ll be taking my vehicle back for an extended stay. I was treated like a guest with kindness and respect.

While I had a great experience buying my 2008 GMC Yukon last May and would recommend autonation as a place to buy from as far as quality of the vehicle and salesperson (Shelby), I would highly recommend being extremely wary of what you are being sold as add ons. Despite being hesitant of it, I was talked into a Toyota Auto Care classic plan which means prepaid oil changes for 5 years for several hundred dollars extra. I was assured that I could take my car to any Toyota dealership and they would accept my plan even with it being a GMC. To the contrary, I have learned that AutoNation Toyota is the only dealership that will accept this plan. This unfortunately renders the plan virtually useless to me as they are over an hour away from where I live. It feels a bit like I was duped into this just to get a few hundred more dollars out of the sale. While I am certainly at fault for not simply following my gut, this has definitely tarnished my trust in AutoNation for any possible future car purchases.

Truly exceptional customer service! Mikhail Sajin is very professional, kind, patient and just a pleasant person to deal with! Highly recommend!

We had a very favorable experience at Autonation Toyota recently. Test drove the Highlander and it is an amazing car! Our salesman was very great! He knew all about the Highlander, demonstrated some of it's outstanding features and had amazing customer service! He wasn't pushy, nor did he try to do a "hard" sell on us which we greatly appreciated! Thank you Alex!

Pleased with my appointment. On time, details thoroughly communicated, and my truck was washed at the end.

Took my 2018 Hylander in for service (some routine, some unexpected) and my device tech Dustin was amazing. Walked me through the entire process, kept me in the loop throughout the day, and was very informative when I asked questions. Never have I had an experience like that at a car dealership.

No issues, air bag recall by Toyota was completed. Needed front brakes, was completed during same visit, price was about the same as other vendors.

David Fradkin, Internet sales manager, gave us an excellent attention and service.

I had a great experience buying our new Prius! Thank you Sam for your expert help.

Rich was very helpful in recommending and explaining suggested work, very professional and prompt with phone calls. Repair done well.

Great service friendly staff

they price matched so i could get everything all at once, very cooperative

My experience was great. My salesman was exceptional. I was in and out of the dealer in a very short time. I will definitely keep going back for any car needs.

My husband and I had an AMAZING experience at Autonation Toyota on Tuesday, the 27th with Brandy and Jason! Brandy was patient and kind and listened to exactly what we were looking for in a vehicle, and we fell in love with a certified pre-owned Honda CR-V. She made the process for us, with this being our first time buying a car through a dealership, so smooth and comfortable. She even took our USAA representative being rude to her over the phone in great stride. Jason helped us process all the financial paperwork and helped both my husband and I feel well educated and secure in our purchase choice. I highly recommend Automation Toyota to anyone looking for a new or certified pre-owned vehicle!

I'VE ONLY BEEN THERE ONCE TO LOOK FOR USED CAR..ALL OF THE SALES PEOPLE WERE VERY COURTEOUS & HELPFUL!! I'M COM BACK SOON!!

I had a great experience from misha at autonation Toyota Arapahoe when I bought my car last week. Very knowledgeable and patient with all of our questions Will be going back to them soon to buy another car

It took loner than expected but in the end it all worked out.

We wanted a second, cheap commuter car, so auto trader brought us here. We decided Auto Nation would be a good place because they are a bigger dealership. Well that was a mistake. We bought a 2006 VW Jetta in the beginning of October. I understand it's an older car, but since we bought it at a dealership, we didn't expect to have problems in the first week after we bought it. We would have returned it within the 5 days, but they took forever to get back to us. Everything looked great when we were looking at it. They handed us the folder that had all the info and the carfax along with everything that was checked during their "inspection". We thought everything looked good. But in the first week of driving it, the RPM's would shoot up randomly after driving it for a while. So we suspected transmission issues. So they had us bring it in, they had it for a day, told us to change the spark plugs and it would be good. So they had us take it to their guy, where he changed the spark plugs and fixed some air leak and told us it was good to go. Well it was still having the same issues. So we actually went into the dealership and talked to a manager. He agreed to take it back to their guy. He found it is a transmission issue, and it appears the whole transmission needs to be replaced. When my husband went to pick up the car, no one would even talk to him. They just handed him the keys and that was it. So disappointed with their lack of customer service and how a transmission issue was over looked during their inspection. It's now up to us to dump a bunch of money into a piece of crap we just bought. I would highly recommend you go elsewhere to buy your cars.

where do I begin..we were looking for a reliable second car to commute back and fourth to work, we saw a couple cars here that fit our price range so we went here. Misha worked with us and he was great, he filled up the tank with gas and worked out a deal that I felt comfortable with on a 06 VW Jetta. during the process one of the main questions we asked was what kind of inspection the dealership did on the vehicle, he assured us these used cars are checked extensively and showed us their 150 whatever point inspection they perform..get the car home drive it less than a week and notice that the rpm will randomly start shooting up once the car has ran for 30+ minutes, my thought was transmission. I contacted the dealership they couldn't get it in until a week later due to lack of used car mechanics. I set all this up with the used car director, but after being at the shop for a couple of hours I get a call from Sarah in service asking me why the car was here, frustrating. a couple more hours go by and she says that they don't have time to do a test drive to validate my claims, but I was informed my spark plugs were totally shot and it's probably a throttle body issue, she reassured me though that you can still drive it and the worse thing that can happen is the engine will cut out on me, so reassuring. unsatisfied I reach back out to the used car director and he agrees to pay for a portion of a new throttle body as the problem is getting progressively worse. I take the car to a sub contractor that works with the dealership, my wife dropped the car off and soon after he calls me and asks what's wrong with the car, after inspecting he determines that if he changes the spark plugs and repairs an unidentified air leak it should work. upon picking up my vehicle from his shop on i-70 Peoria, it runs a little better on day one, but on day 2 back to having the same issues. I reach out to the used car director again and he tells me I have to contact this shop and get it back in, which is one inconvenient for me and two this guy wouldn't even provide me with an invoice on the original work which I paid half of. doing a little research on my own as I'm getting nowhere I decide to clean my mass air flow sensor, when doing this we noticed that the clamp on the air hose that connects to the housing where the maf sensor is was not clamped and the air filter was old and hadn't been changed in some time, so I ended up just doing this on my own and once again the car did preform better, but once again the original problem kept coming back. I end up showing back up at the dealership a little angry and demanded to speak with the manager which he did speak with me on my issues. during this meeting we were informed that because the car is used and given the year (06) the 150 point inspection is only a 25 point inspection, which made me even more angry since this is one of the main reasons I pulled the trigger on the deal. anyways they agreed to look at it again, and even agreed to look into the transmission, but assured me that they would await the results before agreeing to help me out getting my vehicle fixed, but did assure me they would not pay for the transmission if that's what it was. low and behold it is in need of a new transmission and now I am stuck with this vehicle where I'm going to have to pay as much for a transmission as I did for the entrie car. I feel like I was mis lead and was taken advantage of, I hope people read my review so this doesn't happen to them.

GOOD SERVICE AND I WAS TREATED FAIRLY, CAR WAS DONE WHEN THEY SAID IT WOULD BE

Good people good service for your Toyota

I recently bought a beautiful 2006 Chevy Colorado from them. I absolutely would recommend them to my friends and family. They do a wonderful job at listening to what you want and the price you can afford. They will let you know what is in your budget and let you make the choice to buy or not. They do not pressure you at all.

I took my Jeep Cherokee in for repair because the ECO Stop/Start functions are not working. They were unable to diagnose or fix the problem and referred me to the Jeep dealer. If you don't have the expertise to work on a car why are you selling extended warranties? Lesson learned, never buy an extended warranty for a used car from a dealer that doesn't sell that model as it's primary brand. Just a scam to sell you something you can't use.

I bought a vehicle from AutoNation Toyota a month ago and have driven it maybe 2 1/2 weeks out of the month I’ve had it. It first started with minor issues and now having major issues with it when their 125 point inspection was a thorough check. The vehicle is overheating, has hvac issues and a leak in the oil pan.... how was all of this not caught on your inspection? Now I’m having to go through the warranty I bought to hopefully get these issues fixed and this specific dealership is simply washing their hands from dealing with the vehicle saying their 90 day warranty only covers catastrophic events. I not only come to them for help to remedy the issue but Dave the sales manager is doing me the courtesy in providing a rental. A 4 door sedan when I drive an SUV to seat my kids, two of which are still in car seats. How are you doing me a courtesy when you sold me a lemon? Needless to say their customer service has been horrible and at this point just simply disgraceful. I’ve contacted the GM and have yet to hear back. Be careful doing business with them because once your off the lot you’re on your own with any issues that arise.

We had to bring the car back because as soon as we drove away we noticed it was making the same noise that qe brought it in for. Also Breeana gave me a quote and left out the taxes and said she would give me $125 discount but said she can only do $100 when I picked up. I feel that is very dishonest.

I had intermittent problems trying to use my key fob to lock and unlock doors. Tech tried for 20 minutes to replicate the problem. They didn’t charge me anything which was great.

How about don't ignore your customers! I bought a used vehicle from them a few days ago and noted some minor deficiencies, USB port in the center console didn't work ($40 Part) and vehicle needed an alignment (steering wheel is not straight going down the highway), I went down to the dealership and spoke to my sales rep who filled out some form and said I'd just need to schedule an appointment. I didn't have an idea of my schedule at the time so called back that evening before closing, couldn't reach anyone in the service department, phone would keep ringing and bounce back to the front desk numerous times, finally the receptionist took my number and said she'd walk it into the service dept and someone would call me back that night or definitely tomorrow morning, well no call that night or the next morning. I tried calling the service department again and left a detailed message for the service manager and still no call back. So if you want to buy a car and as soon as the sale is final be ignored completely this is the dealership for you!

Do not joyride vehicles that come in for service!!!!!!! we trust you with our investment and do not want you to beat on it for your pleasure!

THEY JOYRIDE YOUR VEHICLE! Went in for tires, service said 2hr max, 3+hr later I get my car back. Obviously went for a joy ride when I noticed my peak boost psi went from 15psi when I dropped it off to 17.6psi... you need to beat on the car to hit those numbers! Thought I would have been in better hands but that was not the case... never going back or referring to this place. Beyond pissed off.

Professional! Personal! Great to team!

My husband & I bought a 2017 Toyota Sienna & the experience was great up until we were given the vehicle to drive home. We had asked about floor mats & were told they were put in the van. When my husband drove the vehicle home THERE WAS NO GAS in the van. He barely made it to I-25 (3 miles away) before he had to stop to fill up. I wasn't expecting a full tank but at least enough to make the 45 minute drive home. The next morning when we were looking everything over, the floormats don't fit the van & there were french fries under the seat. I was told it had been detailed......... On Sunday during the snow storm, there was no fluid for the wipers, i had to fill that up. We want to return the van under the 5 day guarantee as we are scared that something big was overlooked. It is the details that keep customers coming back.

Reduce the wait time for oil changes. We brought out 2015 Toyota Tundra for it's 5000 mile servicing in and had to wait 2.5 hours just for an oil change. When we got the vehicle back, there was oil on the headliner, most likely from an oily hat that the service associate was wearing. They were able to get the oil out of the headliner. Since I like to do my own servicing and our maintenance agreement was almost out, I asked the service associate if he could tell me what they used to remove the oil as I would like to purchase some for myself. He said it was some "magic clear liquid in a spray bottle". 🤨

Friendly service technicians. The work was finished in the time frame they gave me.

I had my first oil change and tire rotation service appointment for my Audi A3 (I purchased used at Autonation Toyota) at 1:45pm on Tuesday this week. I arrived early, but was quoted an hour wait time from my scheduled appt time. Ended up being there until 3:25pm. They did not even wash or vacuum my car (which I figured was a gimme), and they did not even know how to reset the tire pressure error on the dash. I googled how and had it reset in a matter of a minute. Very disappointed in the quality of service given.

Kelsey Boyington was wonderful! I just leased a 2019 Highlander and the experience was great. She's very responsive and will do a great job for you!

I traded my 2005 Tacoma in on a 2012 chevy Silverado they had on the lot I wanted a set of wheels and tires for the truck in the deal I gave them the part nmbr for the specific wheels and I wanted the toyo AT tires with these wheels 285-60-20 which the stock my sales person Sergio was great he gets 5 stars the dealership gets 1 star it must be rocket science to just mount and balance a set of tires for the sales department a person from service made me go buy my own TPMS sensors for the new wheels so I took them to sara in service so that I could just have them mounted and balanced and install them on my new truck myself after more miss communication she told me she would not do this and I needed to talk to my salesman after getting managers involved I was told they would be ready by 5pm on Halloween so I get there at 5pm and see them waiting for me they look great so I look at the tire size and I was given 275-55-20 instead of the 285=60-20 I was supposed to get and I checked the bag of lug nuts for these wheels and I was missing 4 so now im just shaking my head in disbelief so after getting the 4 lugs needed to install my new wheels I was so disappointed that I said screw it and took the 275 tires this dealership totally dropped the ball and did nothing to offer anything for their huge mistake

Really happy with the service i had a transmission replaced and they did an amazing job with the service on the car and taking care of me with keeping me updated thank you guys!

Bill in service did an amazing job working with me and my Sequoia’s issues. Highly recommend working with him and the Autonation team.

Quick, easy, transparent.

Very good service people...highly attentive and great follow through

Detail of the used vehicle I purchased was terrible. The smoke smell was still in the car and when I got it home I found a cigarette under the seat and a few used lollipop sticks under the seats. My sales person was amazing and overall had a great experience with Auto nation. Just wished the cleaning of the car would have been better.

I found them online and was very pleased with the level of professionalism and how helpful and accommodating everyone one was . Thank you so much. Buying a car was always my worst nightmare.

“Well if that’s not going to make you happy then I’m not sure it’s worth doing anything for you at all...” -Customer Relations Manager Think of the best customer service you have ever received and the exact opposite of that is what you get from this place. You’d think a Customer Relations Department wouldn’t foster the worst service within a company. Excuses, empty/forgotten promises are just the tip of this impossible iceberg. Very dissatisfied with the whole process and would never recommend this place. P.S. If you are going to give me a number to speak with the GM, please make sure it’s his number and not the general line.

Matt Shield was wonderful. Very informative and professional

Fast and smooth service. Thanks for help with picking tires.

I love my new 2018 RAV4.

Bill Grubb has serviced my car for the past ten years. Since I moved, Groove Toyota would be closer in distance, but I do not want to give up Bill.s. excellent service and expertise. I am 90 years old and totally depend on his advice. He has never disappointed me. Many of my senior friends feel likewise and have become Bill’s customers. He is an asset to Toyota.

I like the way the service representative takes time to explain everything.

My bank’s server crashed the afternoon I was scheduled to pick up my truck. Shane worked with me to resolve the situation and get me out of there I’m decent time.

Great experience and my service advisor was VERY helpful!!

positive - except two different times given for how long my service appt. would be and it would be nice to include a car wash

Great Place. Website sucks. Went to schedule a service appointment and it scheduled me in another state. No way to change that online.

On time and efficient,friendly service.

I had my car at AutoNation this week for routine service. The advisor came out and told me I had a nail in my tire that was not repairable and that I would not only need to replace that tire, but all 4 tires because the tread was low. I drove the car across the street to Discount Tire where the associate looked at the nail, pulled it out of the tire and said there was no lasting damage and that tire was fine. He also said that the other tires had only reached about 1/2 their tread and that I still had about 30,000 miles to go on the tires. Thank goodness I saved myself $800 by driving across the street!

Service is decent. They're a little on the slow end, and it's pricey compared to other places, but I'd probably get serviced here again.

thank you for your service!!! Michael Sajin was amazingly fast, extremely polite and nice. highly professional service and great communication skills with customers! thank you again, Toyo of Arapahoe! will definitely see you again!

It was an easy and smooth transaction.

We purchased a 2018 Highlander this week and could not be happier with the service we had. Everyone stayed until midnight to make sure we were taken care of. Brian Matsumoto in sass and Ryland in finance were outstanding. I would recommend this dealership to anyone!

soooo happy about the new car I got from here!! thank you Emilio for my new 2019 Corolla ! Emilio Siyed was very nice, professional, and answered every question I had about buying my own car. Everyone i met at this AutoNation was super nice and very accommodating! thank you autonation!!!