Recent Reviews from AutoNation Toyota Arapahoe

I bought my car here a few years ago. The price was great and it didn't feel as if I was getting a bad deal, despite the dealership obviously needing to also need to be making money. I ended up with a service package that was included thanks to the person helping us out. I generally make appointments and solely have gone to this AutoNation despite being able to take it to any AutoNation dealer. The wait is never too long, with my first two oil changes taking aboutban hour. This last time they estimated an hour and a half which had been spot on!

Answer the phone, not place customers in the phone loop where it just keeps, looping around and around. Have service reps answer/return phone calls within a reasonable period of time. As experts, if you don’t know what’s wrong, don’t just guess and charge for a misdiagnosis nor did it fix the issue. I had my Lexus looked at in Dec 2021 for light indicator on dash/brake light issue. $236 later issues continued. I called & called, days, weeks. Finally, I was off from work so I came in to make an appointment to bring it back in. I stood there for a some time unacknowledged until a guy finally stopped and asked had I been helped. I said no and he then brought me to the desk of a guy who had looked at me several times but never offered any assistance nor even said, someone will be with you shortly. I told him my issue and how I had called over & over about the issue but no one ever returned my call and I was always put through to the rep’s voicemail. He says, well he’s been out for last few days. I said it was months ago. I brought it in for my appointment on 5/11 and Was told it was something else (sockets were bad) which would be $1,000 to fix. I am not at all impressed with this service. Then I was told, we can’t refund you the $236 because that’s what the tech “thought” was the problem but we can charge you labor at “warranty rate” $600 which doesn’t include the cost of the parts. Never returning there! $236 lesson well learned.

I bought my car here a few years ago. The price was great and it didn't feel as if I was getting a bad deal, despite the dealership obviously needing to also need to be making money. I ended up with a service package that was included thanks to the person helping us out. I generally make appointments and solely have gone to this AutoNation despite being able to take it to any AutoNation dealer. The wait is never too long, with my first two oil changes taking aboutban hour. This last time they estimated an hour and a half which had been spot on!

Although I didn't purchase my car through AutoNation Toyota, their service department has always treated me as if I did! I am often able to get in there for service sooner than at other local Toyota dealerships. They are honest with me about what needs to be done versus what can wait a little if I prefer. Any problems with service performed are dealt with promptly. If I truly have any negative to offer, it's with regard to the cost of parts and service sometimes: and those are out of the control of the dealership, laying strictly with the hands of the Toyota corporation itself. I have had a Toyota in my life for over 30 years, going from Tercel to Camry to Camry wagon to Sienna to RAV4, to hybrids. I'm very happy with the quality and service overall (or clearly, I wouldn't have remained with Toyota for so long)!

Great service for Bill G. Excellent customer service. Goes above and beyond to ensure we are satisfied

Bill Grubb (ASM) did a great job for me.

Everyone was super easy to work with. No one was super pushy when I comes to sales which can be very frustrating. I would definitely buy from them again and recommend everyone to work with Arapaho Toyota if they want a car.

Jeremiah helped me with my car today and makes getting 6 month checkups pleasurable, efficient and fast. I waited for the service but did not need to wait very long. By the time I took care of the business I had on my cell phone he was done. This serviceman goes up and beyond in the friendliest manner than any other I have had taking care of my car. I needed advice on a few scratches in my car and he had recommendations to help me with that issue! When he was done, he clearly related what they did and stated my car looks good. I recommend this service team to anyone seeking quality of care. He facilitated putting a hitch on my car and wow he did a superior, beautiful expert job. I am very very happy!

Everyone is very courteous and friendly. It’s been very difficult to actually get an appointment online. I had to call but even that was difficult at times to get through. I’ve never had an issue with anything being wrong after having my car serviced. However this last time the wiper blade on the driver side had plastic coating /cover left on the wiper it was rubbing and scratching my window. T maintenance required notice was not reset on my display .

I took my Camry in for servicing and not only was the work completed on time but the bill was less than the estimate. I was pleased and surprised. thanks Auto Nation!

I know I'm going to get your generic response in which you seem to reply to anyone who complains or has anything negative to say. We were promised $21000 as a minimum offer for our car over the phone. We drove 40 miles and were told that there were no defects in the car but that you could only offer us $19000. Its almost like you told us whatever you had to to get us to bring the car in and then used our visit to try and work us down in price. We then tried to call your GM as suggested in your answers to complaints in this thread and were told that the GM was not there and he just drops in occasionally and they didn't know when he would come by for a visit. Very disappointing and unprofessional. No wonder car dealers have the reputation that they do.

Bought a used car from them, fair upfront pricing. No issues thru the process. Honored their word to order replacement wipers for me next day. Process was quick and easy. The car was in great shape and I strolled through their used cars lot, all cars are recent models and seem to be in excellent conditions. Their prices are fair and a lot of times below kbb value. Offered various protection plans from the finance manager. I highly recommend you do the math and your due diligence. The extended warranty is probably a good option for peace of mind but do your math, do you really anticipate to spend 4-6K plus deductible on maintenance in 30k miles? If yes you should reconsider the car you’re buying. The windshield and tire protection plans are questionable, windshields are to be replaced with no deductible from insurance by law in most states. The tire plan, well, you’ll have to change tires at one point of time regardless, I’d rather have the option to choose my tires and shop for price. THIS IS NOT A NEGATIVE POINT, just a recommendation to do your due diligence. I’m registering the car out of state and they said they will process all the paperwork, will update the review with the outcome. Overall good experience.

My experience at AutoNation Toyota (Arapahoe) has always been great. The customer service is wonderful. I've been able to make an appointment and get it quickly to have my Highlander serviced. William Grubb is my service advisor and he is so friendly and helpful. I love my 2017 Highlander, btw :) Have a great day!!

Gary Hess was amazing to work with as we talked through our options . He was very patient as I contemplated which vehicle I wanted. In the end he was able to sell us a highlander that I drove home with. Gary never pressured or came across as a typical high pressure car salesman. Whether we had left empty handed or with a car I would have recommended Gary to my family and friends. Roberto made the financing paperwork easy to understand and took the time to explain anything we had questions about. Thanks again Gary and Roberto.

very helpful in keeping my Truck in tip top running condtion

Service Here either sucks or they take there Time on purpose. Literally waited 7 hours for one tire replacement. After everyone was coming and leaving before me I was the last one there and it looked like they weren't even doing anything just talking.

Get my 4Runner services here routinely and have never had a bad experience. I always wait for my car with my kids and they get the work done quickly. The dealership is clean and everyone is friendly.

The reason I purchased a used car here is because of my great past experience at this dealership with the service department. My “new” used car had a few issues which have and are being taken care of in a fair and professional manner. Yes! Would recommend.

Service on my old 1998 Toyota Camry has always been excellent at AutoNation Toyota Arapahoe. I am so appreciative for everyone there starting with the service advisors and the inspection crew for taking such good care of my car. They are always honest, never trying to convince you to do anything that is not necessary at the time or charging too much. They explain in detail what they have done and alert you to what may need to be done in the future. I have almost always waited for my car in their nice lounge, and the wait time has always been very reasonable. The service managers are very knowledgeable and friendly. I especially appreciate my latest service advisor, David Bantock. On my latest visit, Monday, he must have noticed that my steering wheel was too high for me. I never thought to mention it, but when I picked my car up, it had been perfectly adjusted to my height. He has kept my car running smoothly in spite of the age of the car, and I hope he will be able to continue as my service advisor.

My salesman is David Hantman and he did a great job beginning till end. I didn’t buy my first visit but David followed up with me afterwards and we eventually made a deal. I also received a automated response from the General Manager Adrian which at first I was happy to see. Don’t expect a answer to your reply if you do he must not have time or pay attention to the emails with his name sent out. I’m making this comment to point out since car sales are time sensitive he might want to delegate this task to someone else. Just saying……. Other than that like I said it went well. Big shout out to the operator who’s name I wish I could remember but actually there are two eager to help in anyway they can.

Probably want to stay away from this dealership. Went to look at the RAV4’s for our daughter. Liked the car but the dealership refused to sell us a car. They said since we did not want to trade in her current vehicle they would not sell us a car. What kind of CR@P is this. Shady dealing, I thought this kind of practice was gone. Just my 2 cents, I will not give them my business.

World-class customer service. I drive in, am greeted by a tech who oversees my appointment from start to finish, completed usually within the estimated timeframe, and am given full transparency into what was accomplished and the status of other areas that will need future attention.

Horrible service experience here where after two incorrect diagnoses, I took my car to a real mechanic who doesn't guess. Downside is they still charged me for a bunch of work I didn't need. Then they offered to buy the car from me and when I got there dropped the offer by $2 grand. Sketchy and unreliable company to say the least besides the fact they told me to put tape on my car which damaged the paint job

Absolutely wonderful! David and Carlton were great and super helpful with every step if the purchase process and always kept me informed! Highly recommend!

Both Bill and Sami were great to work with. The car came in sooner than expected and we are very happy. There was zero pressure to add this and that during the finance portion of the process, and we really appreciated that as well. We would definitely buy from AutoNation Toyota Arapahoe again.

Rating 3/5 stars because we did end up driving a car out of the lot, and the Sales Rep Danil was kind and understood our needs. But - I have some general complaints. The whole process felt like a game, like they were trying to exploit us at every turn. I understand that’s just ‘the used car business’ and I don’t fault the employees for this. But younger folks like us are flocking to places like Carvana to avoid the arduous process of buying a car at a dealer. I got financing pre-approved and knew the exact car I wanted, so I was hoping to opt for a quick home delivery. Apparently that is not an option, and I see why. Somehow we ended up at the dealer for over 4 hours, even though I was just ready to write a check and get out of there, I didn’t want to negotiate or anything. I can go into more detail, if anyone is interested: 1) When we first arrived at the lot to test drive our vehicle, it was covered in dirt, like top to bottom. No other car in the lot was like this, which should have been a red flag, but hey we’re naive first time buyers. Danil told us they would detail the car once we buy it, which I viewed as kind of a perk. Fast forward, we buy the car and are ready to drive it out the lot, and lo and behold it had been keyed or scraped all across the hood, and there were super noticeable nicks across the fender. With the car covered in dirt, these were not visible. Only after purchasing the car were we able to assess how it truly looked. That seemed so deliberate. 2) As mentioned, we were already pre-approved through Colorado Credit Union walking in the door. We got a great rate from them, and the dealership was visibly frustrated by this. First, the dealership tried to tell us the loan needed to be vehicle-specific for them to approve. We called the bank and they said this wasn’t true. Then the dealership tried to tell us we needed to be members of the bank to approve the loan. We called the bank and they said this wasn’t true. They finally told us the APR was actually .25% higher than what the bank approved. Can you guess what happened next? We called the bank and they told us this wasn’t true. Just like that, 1.5 hours wasted to be approved for the terms of the loan that we were literally already approved for. 3) We caught them in a bit of a lie regarding the odometer reading. They gave us the CARFAX report showing the vehicle had 3 previous owners. When the 2nd owner sold the car, the odometer apparently read 23,456 miles. But according to their records, and the online listing, the car currently has 23,456 miles on it. So the 3rd owner drove 0 miles apparently? And for the record, the 3rd owner was sold the car by Autonation Toyota Arapaho. When we looked at the odometer, it actually read about 20,000 miles. There was clearly something they weren’t telling us. Their answer was ‘the Honda dealer told us it had 23,456 miles when they fixed something that was recalled’. If we assume this to be true, then why did they even tell us there was a recall currently on the vehicle? Wasn’t it fixed by Honda then? Best case scenario, they missed a detail and input the wrong odometer reading by accident for 2 sales (us and the mysterious 3rd owner). More likely though, they wanted to up the mileage on the car to either give us worse loan terms, or increase the likelihood of selling us the warranty. 4) After completing all the paperwork with Danil and choosing our loan terms that the bank had already approved, we waited about 1.5 hours to talk to ‘financing’. This person’s goal was to sell us on a warranty. Like Danil, he was friendly and understood our needs. But bc of the incentives at play, he had to pull out all the stops to try and get us to buy a warranty. He honestly offered good terms after we denied a few times. Just didn’t make financial sense for us. He did take ‘no’ for an answer and sent us on our way, but it was just another 2.5 more unnecessary hours at the dealership. I will certainly never step foot in a dealership again, and I’m sure many other folks of our generation will feel the same.

I stopped by to ask about a broken sunvisor And an open recall. I was not sure if they could help as I just dropped in unannounced. They were very helpful, said they could get the parts in the next day, and scheduled time for me to bring in my car. The pricing was as expected and they had my vehicle in and out same day.

Impressed with the professional approach for this business. They appear to be supportive of their customers. We have purchased vehicles from this company in the past and have been impressed with their sincerity. Our 2018 rav-4 hybrid was in service at 19700 miles. Yes, low mileage for this car! Due in part from the Pandemic. Purchased a 3 service package, to both save some money and also to maintain this vehicle. Although all vehicle costs have increased, at least this provides some savings over the next two visits.

Toyota camry needed a thorough inspection after being rear ended by a semi-truck and a 4-wheel alignment. Appointment time was met, work was performed and car was ready for pickup within 2 hours. Very profession, courteous and efficient. The total cost was comparable to what I would expect to pay at any quality repair shop.

good people good service.

Went in for one of two free oil changes with my Toyotacare. As my car doesn't have a conventional oil for it, they only offer it every 10k. I have to pay for the 5k interval. I also got my summer tires mounted. Was quoted $100 by the service manager. A bit high, but fair for dealer pricing. Time to check out, and the total bill was higher. Labor is non-taxable, they had added a 'shop charge'. I asked what it was for, and was told "shop supplies." After a 'discussion,' he finally applied some discount code, and the bill was back to where originally quoted. Keep an eye on these guys, dollar here, dollar there. Will not be coming back after my free services are completed.

Friendly, timely and thorough

I went to Toyota Arapahoe to get 2 recalls On my car. What a great team they have! Jeremy told me what they were going to fix, also they have a nice shuttle to take you home and bring you back! Very nice experience!

The salesperson, Mike, really hustled for us. I let him know we were coming in for a specific vehicle and it was pulled up front and ready to test drive when we arrived. It was detailed well and smelled nice. The financing didn't take too long either. We loved working with Denny! Such a great team at this dealership. We bought from them 12 years ago also. It was a fantastic experience!

I had an appointment at 7:45, but the mechanics aren’t there until later. I sat in the lobby until 3pm that day. My vehicle was serviced for normal routine after 100k miles. While servicing the vehicle, I asked for the brakes to be checked. Well the brakes did need to be repaired and I needed new rotors because I was told they no longer could be resurfaced. I’ll be honest I did not anticipate how long it took to get the vehicle back. Spending all day there was not what I had planned. If you’re thinking I should’ve taken the shuttle, I live to far from the dealership to do that.

The staff are friendly and helpful but the wait times are ridiculous. Why aske someone to come to an appointment when they their car will not even be touched for another 90 minutes? I had a puncture and spent a combined 2.5 hrs in the service area over 2 days and the same happened at my first oil change service - have people come in at the time they can be seen.

Great experience for purchasing our new awd Toyota SUV. Dante Weddel and Ting Yang were huge help.

AJ provided great customer service.

Been coming here for years. Always happy with the service provided.

Wait time was as stated. All my questions were answered.

Toyota is BY FAR the best vehicle company ive ever encountered! They’ve definitely earned my loyalty.

Had a very good experience with AutoNation Toyota ,the young man that helped me,was very knowledgeable

excellent attention by Michael Jones thank you very much

Going to Toyota in Hayward has always exceeded my expectations. Tom always meets me as soon as I arrive, informs me throughout the day in regards to the status of the work being done on my car, and provides a complimentary car wash. This is the only Toyota I go to based of their amazing customer service. Tom deserves a raise!

Everyone was super friendly. They offered food and drinks to my wife and I. The process was really easy and my whole experience was just great.

Was told to expect 3-4 hrs for service. Only took 2.5 hrs. Fairly comfortable place to work while I waited. Free coffee bar and snacks available in vending machine.

I like the process. You drive in, tell them what service you need, come back later and pick up your vehicle. My wife doesn't because the guys there really don't let her know what to do. My one suggestion to autonation is greet people at there window, and let them know what you would like them to do.

This was the best car buying experience I’ve ever had. Communication was great, and the process was easy. I had my own financing, and the was in and out of the dealership in about an hour. Highly recommend the Rav4 hybrid. David Butkovich was great to work with!

My son was on his way back to college 45 miles away from home, but only 2 miles away from AutoNation Toyota Arapahoe. I called Autonation the next day and was able to get my sons car diagnosed and fixed at a price close to the quote with in day. Alex communicated well with me throughout the repair and was there to deliver a good as new vehicle. This was a very good experience. One thing that is minor, I was quoted a price for the repair that did not include shop fees and tax, so when I paid the bill, the repair was below estimates, but the total was higher because the "extras" were not included in the quote. This happens all the time, but I have trianed my regular service writer to give me the bottom line with all costs in the quote. I would recommend AutoNation Toyota Arapahoe.

Was great! Vince Francescatti is the best! Ask for Vince

Blake was awesome! This was a cool surprise. For being a loyal customer and then a random draw, Arapahoe Toyota paid for a tank of gas. Walked in saw Blake and he jumped right on it.

I had an oil change and routine maintenance check. Your team did a great job. They checked the requested items and my wait time was minimal. Thanks!

All went well & as expected. Thx Michael Ward.

We just stopped by today around 5:55 to go check our cars. We were told that it was closed but one of the employees let us check the 4Runner. While we were checking the 4Runner he kept talking on the phone and wasn’t talking to us. While he was talking to us my mom said TRD to know more about it he laughed and said that it wasn’t that. He thinks that we don’t have money for these types of cars. We should all be equal no matter the skin color it is 2022 we should all be treated equally.

Took it for an issue with had with our Rav4 and were presented with a $9500 statement, while the tech telling me this is a known issue with this model and year. When looked at the work performed, they have not even checked the engine oil level, the main issue I was there for (was charged $50). Will never buy another Toyota (had four cars from them) and the customer service is definitly going down the hill.

I had some routine maintenance done. It was done on time, no surprises - just what I like.

My 2003 Tacoma's fan belt was making a loud noise. Autonation Toyota found the issue and tighten the belt. The service adviser, Trenton said they tighten the belt, now no noise. Also to my delight no CHARGE..and in a very timely manner.. What else can you ask for..

Went to the service department to get my 30,000 mile Toyota Care and it took over 2 hours to get done. Was also suppose to have a broken part fixed but was informed they didn’t have the part even though they were supposed to have ordered it. Mentioned they send back after a few weeks if the part isn’t used but no one ever called me to let me know the part was in. I definitely wouldn’t go back there if I hadn’t bought my car there.

My 2019 tacoma was towed in for a break override malfunction and charging system system malfunction that completely shut the truck down, it would not start period! The manager in the Service dept responded quickly and hooked my truck up to the computer immediately and diagnosed the problem and even fixed it within a couple hours. I didn't have an appt and being a single mom they made my feel of top priority and handled the issue professionally!! We have bought 4 vicheals from the over the last 4 years and they will always have our business! Thank you!

If i could rate it -0 i would they service is horrible they allow their workers to hang up on customers and be rude if you go here please don’t let GIOVANNI assist you his attitude is horrible and he’s very unprofessional. I bought a used car from here and the very next day it wouldn’t accelerate so i took it back. Giovanni then tried to sale me a car for a cheaper price than the first car but the taxes on the second car was wayyyy more than the first car even tho the car was cheaper! I then just asked for my money to be refunded! He was very rude about it told me it’ll take 7-10 business days for me to get all of my money back. I say okay and leave. Now today i called up there to see would i be given the same CASH i gave him and he tells me no it’ll be a check so i asked why can’t he give me the cash i gave him! Everybody know when you cashing a large check they are gonna take quite a bit of money from it to cash it! So i go on to ask him okay so since it’s a check why do i have to wait 7-10 business days he replied because that’s our policy and it’s up to us when we want to print the check and give it to you! Then i go on to tell him that’s not fair because i now have no car due to him selling me a bad car! He tells me i don’t have to explain anything to you then hangs up the phone in my face.

Bill in the service department took it personally to make sure our service (10K and recall) was performed to specs. Outstanding service and timeliness.

Jason is the best, fast, efficient and professional

First service appointment for my 4Runner was quick and I received great service from Jeremy, but the vehicle was not washed as requested.

I was specifically scheduled for service for a recall item. I showed up on time and was told they didn't have the parts necessary to do the work, so nothing could be done. A complete waste of my time.

This service appointment went very well. The service manager was attentive and helpful through-out the process. The service itself was timely.

Had great service from Tony Ray and he even managed to save me money on the required service!

I took my 2003 Toyota Solar into AutoNation and they found the issue right away. They had great communication and got me in right away. I definitely recommend!!

very friendly customer service

Great service! AJ did a great job helping us find a service plan that saved me a few bucks long term.

I didn’t have to wait long here for my mileage based check ups. At other Toyotas, they had always overbooked and the earliest time slots still had 10 other cars ahead of you on a weekday. Service was quick and easy. Would go back here

David Butkovich Was great to work with has excellent communication skills, We bought a Jeep for our daughter and they were able to help us out with financing even though it had high miles! The only downside was them trying to force me into purchasing extra warranty which would’ve tacked another $10 to the sticker price. Thankfully I’m tough and said NO overall very happy with our purchase.

I found the process relativeley easy. I found Victor, my sales person very responsive via email. The transaction process was much longer than I would have liked. It felt like the delivery sales person, Sergio on behalf of Victor, would be with me for a few minutes then go away for 20 minutes then come back with a bit more info, then go away for another 20 minutes, etc. This took nealry 1.5 hours from the time I walked into the dealership as aranged over the phone. The finance person was efficient and explained things very well, I did not feel rushed as I read the various documents. I did have my own financing through USAA and a large $18K deposit with me so that might have helped the finance situation. Once I finished with finance, I was back under the care of Sergio. Again that portion took much longer than anticipated. The reasons given to me by Sergio were that the vehicle was in detailing, then he had to get the vahicle gassed up, the he had to get some other vehicle gassed up. Once the actual incar delivery took place, it was not as comprehensive as I had expected. Sergio went through various features quickly and at a very high level, some features I later found on Utube which contradicted what he explained. My constuctive criticism would be that the selaes person at delivery needs to treat the customer as his/her only customer until the customer leaves the parking lot. Might not be as efficient from a productivity standpoint, but as that is the last contact the customer has with the dealership, it should be memorable. Javier Maldonado

Aaron and Danil were great to work with and made it very easy to get into the exact vehicle that I wanted. I was very impressed with AutoNation's processes and how easily everything went. Would recommend!

Jeremy in the Service Dept was attentive and polite. Told me how long it would be for my oil change. He explained everything they were doing and that it was covered under my Toyota Plus pkg. Great customer service.

Excellent Service and Sales teams!

Have purchased 3 cars from this location. As well as having scheduled maintenance done. Customer service is great. Did have 1 problem with extended service plan but service manager was amazing and helped me resolve.

Toyota was fast and efficient. Bill addressed all my issues and concerns. He was honest and upfront with the issues on my brakes. He made sure I was comfortable in the fact I could leave knowing my car was in good has a taken care of efficiently.

They took such great care of us in our process of finding our next vehicle! We had gone to multiple dealerships before going to this one and the customer care we received from our sales person Sammy was unmatched! Thank you!

At my appointment time I was right in and after they did a thorough check they came and explained everything and what the next steps would be. Thank you

Horrible...don't go here! We bought a suburban and had several problems. One was the air didn't work, we told them this needed to get fixed. They said they'd do it. After we bought it they said we'd have to use our deductible and pay for it.

Poor service and lack of professionalism.

There’s quite a few inconsistencies, some people have their service advisor come talk to them inside and then for me I just get a phone call when I’m already inside the building. I don’t even get the phone call after giving them my phone number. They call my wife who then texts me. They just need to be more consistent with how their service advisors do things.

ANTHONY is a great service guy for years!

Horrible experience with the sales team.

I've taken two vehicles here for scheduled maintenance in the last 18 months. They are incredibly friendly, prompt, and reliable.

Great service department.

I'm extremely disappointed that this dealership is refusing to sell vehicles to customers that do not have a trade in vehicle. I reached out to ask what the process is to reserve or order a vehicle and was told that unless I have a trade in, I can't and would have to wait until a vehicle arrives at the dealership that has not already been reserved. Total B.S. because not every customer has a trade. In my particular situation, my lease is coming to an end and the manufacturer does not allow third party pay-offs, which means I cannot use the vehicle as a trade. As someone that has purchased a vehicle from this dealership in the past, this is not how you retain customers.

We were interested in a specific used Highlander and Aaron was great to work with. Super responsive, went above and beyond to check for rust before we made the drive down (none-yay!), and helpful even after the purchase was complete.

Excelente atención , muy buen equipo de trabajo . Los recomiendo ampliamente . Dios bendiga todo el equipo

Bought a car from another auto nation and it had big issues!! Was told to take it to a toyota dealership so we took it here. The service department here was amazing!! They figured out why my car was having issues starting in the morning (fuel pump) fixed the problem also found that the water pump was seeping fixed that issue as well under my warranty. David in the service department was so great to work with. He let me know what was going on every step of the way and was able to fix both these issues in a timely manner! Highly recommended them! Thank you Toyota autonation!

This place is a joke, If you have trade in, you'll get a vehicle, if you have trade in, they don't want it. Just making up things. They sell their majority of New vehicles to fleet. They mostly park their new vehicles behind the building, i had seen bunch of new car covered in dust, i asked my sales guy, he told me it's all reserve for the fleet.

The salesmen are the worst and they don’t try to buy your car- no trade in required. Horrible customer service and they don’t care about the customers. Hard pass

Great experience with Service advisor Jason Ledbetter. Very knowledgeable about services needed and dealer pricing fair knowing that a qualified tech is doing repairs

The service guys are great and I’ve been impressed ever single time I’m there. Only draw back and why I won’t return is having to schedule far out for a simple oil change and it takes HOURS as well as expensive to get the job done. I drop off the car and then go back and pick it up when done which is a hassle. I would prefer just to go over to grease monkey, wait 20 minutes and be on my way. In addition, I can always go to grease monkey for them to top off fluids or check air pressure at any time before the next LOF change

Efficient and they had me on my way the same day. The cost was exactly as estimated. Anthony Ray has been my go-to service rep there for years and I trust him. Appreciate the free shuttle!

Everytime I go here, I spend 4+ hours. Not sure I can't get the same work done at another place with less time and cheaper prices. They do, however guarantee Toyota prices.

Everyone I worked with was knowledgeable, quick, and super friendly will definitely be bringing my car back to get serviced. Also, love the option to schedule on a Saturday!

This is the only place I take my car to be serviced! I have worked with quite a few representatives now and they have all been very accommodating! Working with me to break up some of the services so each visit stays relatively balanced in cost! And I never feel like I’m being pressured to do any additional or unnecessary updates on my vehicle!

Easy experience. Friendly customer rep. Answered all my questions.

Another solid Autonation Toyota service experience. Thank you!

I recently purchased a new 4Runner from AutoNation Toyota. I asked that they not install a front license plate and use dark tint when they have the vehicle tinted. I didn't want holes to be drilled in the front bumper. It took a few weeks for the vehicle to arrive as expected and I got in writing from the salesperson that he would make sure the front license plate holder would not be installed and the window tint would either be dark orthey would wait for me to arrive for delivery. When I showed up the front license plate was installed and huge holes drilled in the front bumper cover and incredibly light tint was installed on the front windows. The salesman lied to me and told me it was a legal requirement for the front license plate attachment. It is not. A front license plate is required in Colorado, but where it is placed and how it is attached is not a requirement on the dealer but on the owner of the vehicle, that's me not them. The window tint is a complete joke and does nothing for heat or privacy and will have to have it redone costing me more money. AutoNation was deceptive. To make up for it, my salesman offered me his price discount on parts but the parts desk didn't offer me the same and so it was another deception. I will not buy another car from them. Update: It's been over a month since I purchased the 4Runner and have left a message for my salesman and the sales manager but still haven't heard back. DO NOT BUY FROM AUTONATION ARAPAHOE TOYOTA.

Wow. Have called and stopped by several times hoping to pay a deposit and get put on a waiting list for the privilege of paying over msrp some day in the next 12-18 months for a car and even then can’t get anyone to talk to me. If Toyota ever gets around to actually building a car- I guess I won’t be the lucky one able to overpay for it. I understand there’s a serious shortage of cars but several other brands are at least willing to treat me like a human when I walk in the door. I’ll never buy another Toyota again.

Toyota service department had me in and out in an hour which I greatly appreciate!

Danil did a great job! My process was drawn out a month but he checked in often and made my purchase work within my budget. On the day I picked up the car he went above and beyond to make sure I was hydrated. I loved the comfortability of my interactions with all of the staff.

Excellent service every time. My vehicle had an issue with a piece being bent out of place from snow and they fixed it no problem.

I had my RAVA4 in for its 5000 mile maintenance. In the past this has take at least 1 hour if not more. I was surprised that it took less then 30 I was more surprised that it appeared to do little. The tire air gauge was on when I dropped it off and it was on when I picked it up. It would have been nice if they had checked the tires, as it turned out I had a slow leak.

Great quick friendly service

Super quick service. They told me it'd take about 2 hours and ended up taking 30 minutes! I would recommend this service department for sure!

We ordered a 2022 Toyota Highlander and was told it would take at least a month for delivery. It was built and delivered in two weeks. We were amazed. Toyota said it was very unusual- and doesn’t usually happen that fast these days. Car is beautiful, exactly what we wanted. We worked with David and he was awesome!! He returns calls, texts and spent a lot of time late in the evening showing me all the bells and whistles and how to use them. In this crazy time where the car demand is high and inventory is almost non-existent, we couldn’t have been happier with the service we received.

about 2 1/2 years ago my wife and I bought a new camry from this dealership. great experience!! treated very well from start to finish! last Saturday 4/2/22 we had a conversation about our fuel costs and decided to look for a commuter car for me. Sergey is the best salesperson I've ever dealt with! Was very patient with us and answered any question we had! Again from start to finish the best experience I've (we've) ever had buying a vehicle! THANK YOU SERGEY!!!

I saw a car I wanted online, called and spoke to Bobby to hold it for me, arrived and did a quick test drive, went in to do paperwork. Bobby was great but waiting my turn for the financial guy took over an hour. As a cash paying customer I thought it should have been faster but I guess first come first served. Overall it was a good experience. I didn't check the charging outlets to learn after leaving they don't work. My phone died in the store and I didn't have a way to charge it. Again, overall good experience.

This dealership is the absolute worst! Misleading and conniving. True swindlers!!

This place is so awful I honestly can’t help but laugh. I received a call on a Friday about a car I inquired about. I was told a similar vehicle was in transit and was asked if I could come in sometime the following week for a trade appraisal and deposit. We agreed on Tuesday. I asked if I needed to come sooner and he told me he didn’t want me to waste my Saturday sitting at the dealership, but then later he messaged me (it’s now Friday evening) saying if anything happened to the car in the meantime it was out of his hands. I said I’d be there first thing in the morning. After arranging childcare, driving 45 min, etc I arrive when they open Saturday to find out the car sold the previous evening, no courtesy call or anything. I was so infuriated, my hands were shaking and I got up and left. I later reached out to the salesman who told me he’d call me the following week with the following months allocation of vehicles and I’d get my pick of color. I didn’t hear anything until I reached out to the manager the following week. It wasn’t until I reached out again the week after that (two weeks later) that I heard about the next allocation of vehicles. I did not get my pick of color, but a suitable vehicle was available in the next trim up. I went in for the trade appraisal/deposit. Told they didn’t want my vehicle for trade in, fine, but that making a deal was contingent on having a trade in or paying an additional several thousand dollars for “upgrades” that I don’t need for my vehicle. So basically trying to increase the price of the vehicle with unnecessary costs. Sleezy, sleezy, sleezy. I walked away and will move forward with a different dealership and literally will never step foot in this place again. Even thinking about it gives me the creeps. You are not a person here, you are a dollar sign. They are incredibly dishonest and manipulative. Avoid at all costs unless you’re really looking for the gross car salesman experience.

Cade Witt is an amazing superstar. I purchased a used 4 Runner and he was professional and attentive throughout the whole process. I couldn't recommend him more. If your looking for a new or used Toyota come to AutoNation Toyota Arapahoe and ask for Cade!

great service....

I'd recommend taking your business elsewhere. Before purchasing a vehicle at this location on Dec 28 2021, I asked Luis the salesman if there'd be any issues with getting tags with me being a Texas residents if I purchasd through them. He said no that they'd just charge me TX taxes and they'd send off the paperwork to Texas for my tags. ok simple enough...I decided to purchase. My temp tags expired February 25 2022. Well 2 weeks after that, stil no tags. So after not being able to drive my new vehicle that I'm making payments on for 2 weeks I called the dealership. The title clerk lady Jessie stated they sent it to Texas DMV and they received it Jan 28th and it's out of there hands. So I called Texas DMV, come to find out the dealership over charged me for taxes on the vehicle (substantial according to DMV) and that they sent the check back and was waiting in the new check. DMV was dealing with Lauren the title clerk. I called the dealership and then spoke to Jessie and she said someone would call me. Nobody called so I called. I then spoke to Dave Swafford (come to find out after calling Toyota corporate today he is thos locations CRM) he sent me new temp tags to get me through until May and that I would be hearing back from someone in regards to getting the money back they over charged me. Well here we are into April, still no tags and no call about the money. So I called them yesterday. If they answered they'd transfer me to someone's VM. So I called Texas DMV and spoke to the same clerk who has been in talks with Lauren the title clerk and she said they have yet to receive the new check from Auto Nation Arapahoe. She said to reach out to Lauren. So yesterday I called for Lauren and was sent to Melissa's VM. Left a vm requesting a call back and what it was in regards to aa well as Lauren was familiar with the on going situation. I also texted Dave their CRM asking on a follow-up. No response from him nor did Lauren or any of the title clerks call me back. So today I reached out to Auto Nation. Finally Melissa answered, I explained again what was going on. She stated Lauren was there and asked me to hold. She then came back and said Lauren was out for lunch and one of them would call me back. I asked to speak to a manager and was sent to VM. And of course I haven't heard back from anyone. So I reached out to Toyota Corp. Made a complaint. She informed me we'll walk the chain of command. 1st we'll see if Dave could help their CRM. I explained I texted him yesterday and called and no response back. She was like oh...so she reached out and asked for him to call me. He's off today and should call tomorrow. If not I can call back and escalate it. I told her I would give until tomorrow since Dave was not off yesterday and could have replied or called...but I'd their CRM doesn't return my call tomorrow with answers to where's the money they over charged me and where's the check they should have over nighted to Texas due to their over charge is the reason for the hold up. But if not resolved tomorrow that yes, I'd want to escalate higher. She assured me I could. So hopefully Dave there CRM who ignored me yesterday will get this resolved tomorrow. But stay away from dealership. I noticed before writing this others have said this dealership are scammers on google review..I can see why Such ashame they're reflection on Toyotas name.

Just have had bad service here. Just always another problem.

Great service! J.Ledbetter my technician, was polite, friendly, and informative. It took almost two hours as they were busy, but I brought work with me. Wouldn’t hesitate to recommend!

Very timely turn around on my 95,000 mile maintenance appointment. The oil change wasn't due until about 98,000 miles, but they performed it anyway since I wasn't sure if I would be in town by the time it got to that mileage. Elliott was very efficient in driving the shuttle to my office and picking me up to get back to the dealership to pick up my car. My contact service rep, Hunter, was also very efficient in getting my info when I dropped my car off, and reviewing the work done and getting me back into my car when I picked it up.

DO NOT PURCHASE A VEHICLE HERE. I have had nothing but negative experiences with Autonation Toyota Arapahoe since buying my vehicle. A month and a half after trading cars I receive a call from the dealership saying they forgot to obtain the title to my previous vehicle and needed it two days prior. After speaking with Joe Bates, pushy salesman, he tried getting me to drive an hour that day to bring it in even though it was there mistake. When I arrived the next day with title in hand no one knew what I was talking about and took over an hour to figure out I just needed to sign it. Shortly after, I take a trip and discover the car has a massive oil leak “so big the dealership had to have known about the issue” before selling. Save yourself the time and money and find somewhere else. The lack of communication, professionalism, and honesty is a liability and I regret doing business with Autonation Toyota Arapahoe.

Friendly staff and my car is done in the right amount of time I am told it would be.

KAREN - WORST SALESMAN EVER. David our salesman was mid ride and told us another salesman, Karen, sold the car to himself. Unbelievable. Stole a car from us and sold it to himself even though we had it reserved! In three words this business can be best described as: unprofessional, unhelpful, and in knowledgeable. Went to this dealership to test drive a car we had set up an appointment for o drive, showed up to drive the vehicle and we’re ready to purchase and then we’re told by sales staff that another salesman just bought the car. None of this was communicated prior to our visit our we would have cancelled. The staff had no worldly explanation for why this wasn’t communicated and offered poor customer service. Terrible practice to waste potential customers’ time and to market a product that isn’t available. Tell your customers your true availability and get with the program or you’re going to lose a lot of business and potential customers. Unacceptable service.

The service was great. Bill was awesome in explaining what I needed for my car service. I also had told him that I needed my car back before a certain time and he ensured that I got it back on time. He had a very pleasant attitude even though I could see how busy they were! Fantastic customer service! Thank you

I noticed my tire on my Lexus wasn’t holding air and the last time I tried to fill it, I noticed the nail < >>. I was fortunate enough to get to the dealer during a lull in customers, on a Saturday, no less! Prompt and quick service. I saw them put my vehicle on the lift and take the tire off the rim, all before the service advisor was done typing. I said, in my mind, they’ll be done before you haha! What I *didn’t* know was all the extras I got with just a tire plug. They looked over everything, checked my alignment, looked at my filters (which I needed one and I had horrible flashbacks of Jiffy….peanut butter…names changed to protect the innocent lol). So they did that (wasn’t the normal air filter, it was a different one) and then washed my car! How did they know I was headed there next? Voodoo magic mind readers I’m guessing. When I got in my car there was a large bottle with blue fluid. I got out and said “I don’t think you meant to leave this in here”. They said, no, it’s all part of the service. Wait, what? I noticed it was a bottle of wiper fluid good to -20 degrees! I just wanted a plug and I got all these extra things??!!? Granted, I paid for the filter, Fair enough, but all the extras I got were surprising to me! Left in a way better mood than when I came in. Had great service and exceeded what I went in for.

I took my Tacoma in for a brake issue. I was notified that my truck was extremely low on brake fluid and that it was dirty. They recommend a brake flush before moving forward. I week prior, I checked the fluid and so did another mechanic. There was plenty of fluid and no reported leaks. So we are off with some lies and dishonesty. I was then contacted and was told that the master cylinder may need to be replaced but they were not sure if it had a bypass pump. I would think the Toyota mechanics should know what’s in their vehicle. In closing they found a rebuilt master cylinder and installed it. I’m not sure this worked for the original problem but I need more time to be fair. The whole thing started out bad with the lies. It’s hard to get past that.

I usually get my toyota car serviced here and it has been a good experience so far. One thing to keep in mind is that ask for the details of the services covered in the package and modify it and get rid of the services you do not need as per your needs else the entire recommended package will turn out to be very costly

I had a warning light that my brakes were malfunctioning and to contact the dealer. I made an appointment online and when I arrived I sat in my car for a while before anyone came to help me. A service man Bill approached me and was very friendly and helpful (unlike the previous experiences with the other staff members). Turns out the wrong head light bulbs were installed when I messed it and caused an electrical malfunction. Thankfully it did not cost me anything as it wasn’t my fault, slightly annoying but Bill had it fixed quickly.

Great service Great sales & finance people

Time for our Highlander to get it's 15,000 check up Friendly people and quick service. Right on time for our appointment

They were great about letting me drop my car off a day early and they had a shuttle to pick me up to retrieve my car. Priceless in this day and age! Thanks for continuing to keep this service for your customers! Kj

Bill was excellent at taking care of issues with fuel pump and a timing chain cover leak. Both coveted by warranty. Also, after work was completed, we found that one of new parts was defective and that was also fixed. I highly recommend Toyota service. Competitive and can very trusted to take great are of your car.

The service center was great to work with and able to do regular vehicle maintenance in less then an hour. The waiting area is a welcoming environment with wi-fi, coffee and TV and the staff was very professional and courteous!

AutoNation Toyota is the only dealership I will go to from here on out! Samuel helped me acquire the exact SUV I was looking for in a timely and professional manner! He was helpful, courteous and didn’t push anything on me. And, the finance man did a spectacular job hammering out the details. Thanks Toyota AutoNation!

Timely service professionally completed !!

Had a new tire sensor installed by third party. sensor light was on. I took the car to get service for a recall and I asked to get the light reset, I was told I needed to pay a $50 dollar diagnostic fee wich I did. then I was informed that I needed a new sensor installed for $450 REALLY I obviously declined cuz the sensor on the tire was new I took the car to Charles Shwab and they reprogram the new sensor in 2 minutes and didn't even charge me. Toyota did not even bother to try to reprogram the sensor all they care was for me to waste an extra $450 dollars am really disappointed 😔

Took my truck in for service this week and was greeted by Richard as I pulled into the garage. He took my information, discussed the routine maintenance and provided a clear timeframe for the work to be completed. After 1 hour, my truck was ready to go and pulled out front for pickup. Richard was helpful, honest and friendly. Thanks, Richard and AutoNation Toyota.

Got a good deal on the car, got screwed on the service plan that was "included" for 2 years. Went in for the first oil change at 3000 miles at the direction of my salesman. Was told by the service department they do not do oil changes at 3000 and to come back after 6000 miles. Came back at 6000, service department again says in to early for the oil change. I demand it be done, they tell me to come back at around 10,000. They also informed me that i do not have a service plan and that i would have to pay for the oil change. This is the second car I've purchased at this location that somehow the promised service plan was messed up.

Professional, courteous and honest. Didn’t try to get me to have more service than needed. I felt like a hometown company. I’d definitely continue to choose this dealership for any future needs. Tell everyone to come here!

Redemption has been had! Thanks Jessica for finding my car so quickly!

We had an appointment scheduled with 2 dealerships. We decided to go with AutoNation Toyota after speaking with the sales associate, Mike Meis, as he seemed more engaged and understood what we were looking for. At the time of the appointment, he had a selection of vehicles that we were interested in and within our budget. We found what we were looking for within 45 minutes with no additional sales tactics. The only downsides were the two hours of waiting for financing (after we already came in with check in hand) and not a full tank of gas (considering gas prices right now). However, finance was able to work with us in getting an extended warranty for 5 years and 60k miles, without breaking the bank and they did offer when we were in the area to stop in for a tank fill up. All in all a fairly painless, stress-free experience.

We needed a hybrid car with little wait time. Dan got us into the exact car we wanted within a week! Excellent customer service, excellent car. We highly recommend Dan Sergeyev and AutoNation and will definitely be repeat customers

Excellent service and best service advisor.

Alex was incredibly helpful and worked with us to get the car we wanted and at a price that worked for us! I would definitely recommend getting your next vehicle here!

The only reason I gave two stars was because of Jason, one of the service managers. He was super helpful. I had an appointment for a recall notice. I was told it would be the repair and then I was told it would just be an inspection. When I dropped the car, I was told 1 to 1.5 hours. Well 4.5 hours later I was still there. As I sat in the waiting area, I saw and heard a man selling Rolex watches to the employees in the GM's office. I watched approximately 10 employees walking back and forth across the waiting area again and again...at least I think they were employees, none of them had Toyota gear on or a name tag or anything identifying them. There were approximately 25 additional employees that criss-crossed the waiting area dozens of times that were identified as employees. I walked the lot looking at cars and was never one timed asked if I needed help. I've bought two cars from this dealership but doubt I'll buy here again.

As a travel healthcare worker I really needed a dependable SUV and the Toyota RAV4 is just that! Dante was absolutely amazing, he got me in my brand new car same day and was able to get my payment to what I wanted. If you go in ask for Dante, he’ll get you in the car you want:)

I went in for some standard service and they did a good job. The service department was friendly and clearly explained all of the things they were going to do and the cost. The only negative is that the person who drove my vehicle to the front for pickup was a heavy smoker and the inside of my vehicle smelled like smoke. It was so bad that I had to drive with all the windows down for several miles in the cold. Overall, I would 100% go back to this location for service.

I worked with Mike Jones on the purchase of a pre owned vehicle. He was the absolute best to work with! I came in on a Monday morning before I had to travel in the afternoon with the intention of looking at a couple of specific vehicles. Neither one was going to work, so Mike tile me to head out to the airport, and that he would keep an eye out during the week for vehicles that met my criteria. I came back on Friday and he had personally test driven another truck I liked so I was in and out on Friday! He was fantastic to chat with, just a real no pressure, down to earth kind of guy. Can’t wait to work with home again!

I have been taking my vehicles to autonation Toyota for about 9 years now. They always honor what they say and if you get a conflicting answer they research it and fix the statement right away. They are honorable and true to their word. I am very pleased to say I will always bring my car to them.

Fraudulent online promises and know nothing sales people. I visited their website about 2 weeks ago, I scrolled through about 2 dozen Toyota Tundra that were available for sale, in transit. I chose a Limited one that was about $60k. After I gave my basic information the site said " No one can claim this vehicle but you" select time to come in. I selected a time and went to the dealership. When I got there. I talked to the nice reception lady and she referred me to a couple of sales people behind her desk. I told them why I was there and they asked me my phone number and checked on their computer and said the vehicle is already sold. I told them I have an appointment, they said their website is really to be trusted or something to that effect. I went home and looked again and the truck was still advertised as for sale. I tried to contact a manager left a message but never got a response.

All these people do is lie about everything DO NOT USE THEM

Great place to buy a Toyota. The staff is very knowledgeable friendly and helpful. From sales personnel to sales managers.

Overall had good service. Only thing I would say is that whoever worked on my car was a smoker so once they gave me my car back it smelled like cigarettes in my car. At least put a cheapy air freshener in the cars so they smell nice so at least when whoever gets the car back it smells better than when they dropped the car off not a lot worse.

Emilio was very helpful!

Always a great experience at Autonation Toyota Arapahoe. As of now, no issues to report and I will be returning. Thank you

Shaun Rope. really does have what it take handling customer service. Best experience ever

that guy mess up my Vin number , so i got wrong vin with temporary registration and get in resign contract again , now i just want get right temporary registration and copy contract but no one help ??

Had a issue with the wife's car. needed to get it into the shop asap. Called and spoke with Bill ( Service writer) . Very professional and kept me informed . very impressed with the level of service . I received from Auto nation Toyota.

Tony was very helpful in the process of getting my car serviced. This time, the service was excellent and this is how it should be to keep your customers come back for service or to purchase cars. Thank you Tony for great customer service.

Bill helped me get my Toyota Sienna serviced for the 15K mile check, and he was efficient. Thank you!

Although it took a while to get me in for a service appointment, once I was there everything was on point! The staff was ready for me immediately upon arrival, the projected time for the service was accurate almost to the minute, and everyone was very friendly. I was able to work comfortably remotely from the waiting area and that made all the difference in a smooth and busy morning.

CarMax completely screwed up my brakes and I had to get a second full inspection through the dealer to trust that my truck was safe to drive. They were super easy to work with and had my truck ready to go the next morning.

Joe and Jim helped me to find a car that best suited me! It took a while but they were very patient and helpful. I really enjoyed my car shopping experience with them helping me.

I just passed 140 k miles on my 2008 Highlander and it is still running very well. I attribute some of that successful operation to the excellent service I receive on my car from Auto Nation Toyota. I used the quick lube service and waited for my car while the service was performed. As usual, all of my interactions with service professionals was just that, " professional" I was advised my car would be ready in less than 90 minutes and it was. My only regret is that Toyota no longer has new cars in the lobby for me to look at while I am waiting. I used to enjoy sitting my " my next new car" while waiting. I was relegated to watching the many TV's showing NCAA tournament games, which I did enjoy with my fresh cup of coffee. AutoNation has treated me and my car very well. Thanks. PS: I have worked with the parts department on several occasions to complete minor repairs/replacements in the past. Also excellent service from them. Well done.

Bigger is definitely not better! First of all, their website says they have 24 Rav4 vehicles in stock even though they actually have ZERO. Not helpful at all either. They wouldn't even help me with estimates unless I was committing to purchasing and ok with them running my credit score. Left here with more questions than answers. Heading directly over to a smaller Toyota dealer, where I pray to God I can actually get service.

Half star for AutoNation if it is available. I had two cases for the March 17th, 2022 appointment. First one was Toyota care which went well. Second one was to check my Apple Carplay not working, and that was not professionally done by them. They told me my car was not equipped with it, which contrasts to the window sticker. I called AutoNation on March 19 and talked with Tony Ray. He referred me to talk directly to Toyota USA. I asked him why they didn't tell me on March 17. Wasting my time and energy. Toyota USA handled my case well.

Worst experience of my life buying a car from Autonation Toyota. Finance guy misbehaved with me and when I called his boss to compliant he never responded my call. Paid for accessories and the sales guy told me that he will call me but never called and when eventually he set up an appointment it took 4 days for service to install side steps. Sales, service, finance every department is super rude and hate to support customer after buying a car. Never going back

Working with David B. was so easy, he made the buying process so comfortable. I was able to get exactly what I wanted and needed in a 4Runner.

Let me be clear. I have never had a worse experience in a service or sales environment in my entire life. I consistently left messages for service representatives over the course of two weeks and was NEVER called back or assisted. I foolishly scheduled an appointment through the scheduling department to have my vehicle serviced, I drove an hour and a half to get there only to be told there was a scheduling mistake and they wouldn't be able to see me that day. They explained that AutoNation Toyota Arapahoe was the busiest auto servicing retailer in the United States and, while I'm unsure of the truth of that claim, I felt profoundly disrespected. Beware. UPDATE: It is nearly 6 years later this dealership still disappoints. I went with my wife to look at buying a new car and the following happened: - The apparently irritated salesman texted my wife asking if we were almost there (no appointment had been made or was necessary) - The salesman made us wait for a half hour while he effectively brought back a car price quote we could have printed from their site. - Was unyielding when we told him what our desired monthly payment was and even went as to say with a passive aggressive tone “this is too much car for you” - Loud music and general unprofessional behavior was observed from the staff This dealership could have gotten our business by suggesting we get on a waitlist for a model with less features, or offered to schedule time to drive other similar cars but they made it clear they were uninterested in our business. Buyer beware and don’t settle and give your money to a subpar business.

I am extremely disappointed in the response to my extended warranty that i received at AutoNation Toyota Arapahoe. I firstly contacted AutoNation several times over a week before I was able to bring in my Tacoma with a brake problem The ABX wire harness was broken at the connection to the rear axle. This happened while i was driving on the interstate. I was told that the wire was broken by an outside influence. I asked for an explanation but received none. I purchased the Platinum Extended Warranty which was supposed to cover everything other than items that wear out. This was not worn out but broke during normal highway driving. I would not recommend purchasing the extended warranties or for that matter a vehicle from AutoNation Toyota Arapahoe.

DO NOT SPEND MONEY HERE!! Wow. They could not have been more rude. The salesman (Uzi) never offered a test drive or any price reduction and spent 30 minutes printing me one sheet of paper. Then I said it was too much he told me to “knock myself out trying to find something else” and that I was in over my head. Wow. Did he offer to put me on a waiting list for what I really wanted? No. Did he text me relentlessly through the day to see when I was on my way? Yes. Disgusting. That is all!

Helpful And Great Dealership! Very Helpful for me being a 1st time finance

To be honest it’s hard to give a 5 Star review for any car dealership right. They all have that stigma of being unfair. Well, I’m not just saying this because I got lucky and found the exact car I was looking for. The salesman Gary Hess did a great job working with me. The car, Rav 4 Hybrid is so hard to get right now. I called the dealership and Gary answered. He was true to his word and found out the car was available. He agreed to hold it until I got there and the rest was history. He was easy to work with and as fair as any salesman you’ll ever work with. Some things are out of his control but he did his best to get the best offer for my trade. I buy cars every two years and would consider going back to see Gary. Unless somehow I figure out a way to keep this car longer. P.S. To the General Manager change those reserved spots for the customers. You can park in the lot like everyone else!

If you are looking for a vehicle, beware of this dealership. My husband went to purchase a vehicle and had a verbal deal to comeback with money first thing in the morning. He was on his way there and they called stating that they raised the price $1900.00.

Very easy buying process especially when Vlad was helping us with the RAV4 prime purchase. Would definitely recommend to friends and family

Autonation Toyota on Arapahoe would not sell me a new Rav 4 because I did not have a trade in. I understand the market is crazy right now. I decided to go new because used is more expensive than new. The saleswoman forgot about this rule. She looked up a new Rav 4, I was excited, then went to talk to the manager...they absolutely would not sell it to me because I didn't have a trade in. No other reason. My car was totaled in an accident. This is why I don't have a trade in.

Simple process. Made an offer on a car and was out the door within 2 hrs. They didn’t try to upswell me on warranties either which was good…considering trusted reliability is probably the main reason someone buys a Toyota.

Cornell was absolutely fantastic. We have purchased many cars in our lifetime and this recent purchase was by far the fastest and easiest. We were in and out within about an hour and a half. We had spoken previously on the phone and I informed him what I wanted and my budget. He checked his inventory and communicated exactly when it was coming in and when the car arrived he immediately contact us and had everything ready. We will certainly be coming back.

They are always so helpful and responsive. I love the texting feature as well.

Service representative was helpful, knowledgeable and communicative.

Had to wait a long time for a simple service. Intake person tried hard to upsell me on service I didn’t need. Would not got back unless it is a service covered under my warranty.

Great service, could be a little more organized with the us of the customers time.

Mike Jones is a great asset to your company he is very knowledgeable, friendly and he truly cares about is customer.

Positive experience getting some basic service. Quick, easy & good customer service.

Very respectful of time. Thanks Jason

The service here was mostly great. The fact that all the cars had qr codes to get all the information made everything much more efficient. Our sales rep, Dante, was very helpful and made the whole process a lot easier. We had a slight problem with financing, but Samuel did an excellent job helping clear things up and resolving the issue.

Recently had my 5k mile service done on my truck. I arrived a little early, wasn't a problem. They had my truck taken care of in just under an hour. The folks working were polite and efficient.

I purchased a RAV 4 Hybrid XSE a few weeks ago and the experience was terrific. Aaron Wright was a delight to work with and he really hustled to ensure my complete satisfaction. it was during Toyotathon and the place was packed Aaron was literally running between customers. After a great deal of research and driving to other dealerships from several makes and models, I settled on a Hybrid RAV 4. Aaron and the AutoNation team gave me the best trade in, by far, for my car and then Jesse Christy in Finance tailored the warranties to what fit my driving requirements. All in all, it was one of the best auto buying experiences I have had. Update...my wife drove my RAV 4 and decided she wanted one too. AutoNation (Aaron Wright and Jesse Christy) sprung into action and got her exactly what she wanted despite the shortage of vehicles nationwide (RAV 4 Hybrid Limited). Again, they offered the best trade value for her crossover and warranties tailored to her driving. Two SUV's in a month. We are now the proud owners of his and hers RAV 4's. Thank you Aaron Wright, Jesse Christy, AutoNation Arapahoe and Toyota! Update: Just went back for my 5,000 mile service. Great customer service...in and out in a little over an hour. Way to go, AN!

This service center was very unprofessional from the beginning I made an appointment over the phone and when I came into get my car serviced no one could find my appointment and the collision rep that I was supposed to have an appointment with said she had three other appointments booked at the exact same time and none of them were mine she then passed me along to a service rep named David who seemed very helpful at first however while he went on a weekend vacation my insurance rep could not find my car at the service center because David closed out my ticket and the person who I called and spoke to you at the service center was very rude and told me that it was my fault that I collided with a curb during the snowstorm and he was sorry for me instead of apologizing for the incompetencies of their reps. When I came to pick up my car two weeks later my car was given back to me on E! and David said he doesn’t know how the car was returned back with lower gas then when it was given to them and I would need to take my car to a different dealership if I’m owed a tank of gas after paying $2000 for them to fix a wheel on my car. I would never come back here again

I made an appointment with the service department for an oil change and inspection of door lock actuators. The service rep at AutoNation Toyota Arapahoe was friendly and efficient. Offered a service package by Toyota that saved me about $200 on 3 oil changes and 2 tire rotations. They didn't try to sell services I didn't need, and there were no extra charges. Didn't charge me for inspecting locks. Will certainly return in the future.

I love the car I bought from here. However, the dealer who was in charge of the car and who I was talking to was very nice, but didn't seem to know a lot about the process or the car I was interested in. Then the financial guy was very persistent on me buying the extended warranty and when we finally put our foot down and said no, he was very clearly upset and his demeanor changed. We were there to buy a car, not get hassled and talked rudely to because we didn't want the warranty. He also had "raised" his voice when talking about the loan process and contacting banks. Probably would not want to work with him again.

Waited 8.5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the recall part. Why didn’t they order the part when I made the appointment? Now I need to bring car back for another ridiculously long visit. Oil change price is now a ridiculous $125.

I recently decided to purchase my vehicle that I was leasing . I do do all my business with Toyota. They are very friendly and great with customer service. I will definitely be back for my next car.

Customer service was good while purchasing vehicle. I was helped through the process of getting the car I wanted at the price I could afford. Only downside is the car was not properly cleaned on the interior when I purchased it. Upon driving off the lot I saw crumbs and larger pieces of food between the center console and both front seats. Overall a positive experience, but having to clean this myself after purchasing the car was less than optimal.

That an amazing experience I was really stressed out about getting a new car but the staff at Toyota made me feel comfortable and made me buying experience stress free!! Thank you guys so much 100% recommended

Had a great car buying experience at Autonation! I initially went to Stevinson’s but was turned away almost immediately at the door. I went to Autonation the same day and was able to put a deposit down on a new car and pick it up 2 weeks later! Joe Bates and Taylor Keith made the whole process so easy and let me know all of my choices before buying. I would 100% recommend.

Waited 8.5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the recall part. Why didn’t they order the part when I made the appointment? Now I need to bring car back for another ridiculously long visit. Price for oil change is now $125.

Professional service, very kind people.

Clean dealership for auto service. Make sure to have an appointment before coming so your wait time is minimized. Friendly service advisors that seem to care about your vehicle's maintenance.

I recently purchased a 2016 Toyota Scion FRS. I got it for a great price, the whole thing was completed in about 2 hours including the test drive. Very happy with my car and experience

I was looking to get new wheels and tires and the parts staff were all very helpful with this.

Great sales person and finance experience. They made everything simple and easy! Love my new camry 😎

Salesperson just told me "no inventory" and hung up. This is after I said I'd prob like to put a deposit down on a new tundra... Screw that customer service!

I took my Prius in for a safety recall. I had recently moved from Michigan to Colorado, but my record was easily found. They were ready for me at the appointed time and my car was ready at the hour promised. Friendly and efficient service.

I had a wonderful experience with the service department. They were welcoming, efficient and took great care of my Avalon. However, I only reviewed this location four stars due to having questions that only the finance department was able to answer…. Yet on my three different attempts, couldn’t find a finance person to talk to… nor could leave my info for someone in the finance department to call me back when they had time. I’m sure had they known I would leave this review, they would’ve helped me… But I’m persistent enough to get my questions answered in the end!!! 😆😆 I appreciate the follow up response, but I "stopped by" 3 times and was turned away each time. My suggestion... Instead of telling ME to "keep coming back...", find the root of the issue and have someone reach out to me!? :)

We came in to service our 2018 Highlander. Alex was knowledgeable and thorough. They offered flexibility with my schedule. The only downside is going to a dealer is more expensive. But not all mechanics are set up to do a 60K service, check a USB connector/fuse, updated the Maps chip, and price extra parts (ski rack). Overall we're happy.

Good service a d pricing. Great service and pricing 3 Mar 22

Friendly knowledgeable staff, no waiting and will do some minor service items for free for example , air in your tires, fluids etc

From the moment I got there I was greats but didn’t feel like someone was forcing me to buy a car I was greeted and told if I needed anything to let them know. When I decided upon a car I cleans quickly help with great customer service the whole process was painless

My 2007 Prius had to have its hybrid battery replaced. First quote was 4,000.00 and probably a month with no car because there weren’t any available. In 24 hours Rick not only found a battery, but the replacement cost dropped to 2000.00. And, I got my car back in 24 hours. I literally cried in relief. Everyone involved was polite and helpful. My car even got a much needed bath.

Well worth the drive down! The car I went to see wasn’t quite what I wanted but the sales associate was very patient with all my needs and after spending his whole day helping me narrow down my decision I walked away with an amazing car! The best part was they honored their online price which was cheaper and their finance department was hands down the best experience I’ve ever had with a car buying experience! He was honest and made me feel like everything he did was for my benefit and had my best interest at heart! He found me a better deal than my pre approval letter did! I walked out feeling amazing about my purchase! I would highly recommend this place for a quick, fair honest experience!

Vassil was helpful to make sure I could complete the purchase efficiently and in a timely manner. Several staff reached out afterwards to make sure that all my questions were answered and the experience was pleasant.

This was my first brand new car purchase and Charles was awesome. He has still taken the time to contact me personally to make certain everything is going well with my Sienna, and it is simply fantastic. I love my new “toy” and highly recommend AutoNation Toyota Arapaho.

Hunter greets me and has a smile on, has a great demeanor and was super efficient. Very pleased with my service today.

Charlie was the best. His knowledge, prompt assistance and personality made my purchase very pleasant.

Courteous and friendly throughout the dealership!

5 day return "policy" get sent out of town longer then that .Real quick to have you sign then after that when your only a few days out from "return policy " get treated like oh not my problem. Will never do business with them ever again do not recommend, I should of done more research and not caved into pressure. I'd recommend carmax honestly. Far better customer service

I appreciate knowing that the car will be ready in a reasonable amount of time whenever it needs servicing.

Great service, timely delivery!

Jez was very helpful and honest about my repair needs. 5 stars.

We made a deal over the phone and after a two hour drive these salesman sale the vehicle as I’m getting there, they’re absolutely the worst dealership I have ever dealt with. The salesman and managers are all shady.

Purchased a 2022 Toyota 4 Runner for 48k a month ago and was promised crossbars as part of the deal. I was sent an email letting me know that I would get a call when they arrive. No call and now they won't return my emails. Go to Stevinson Toyota if you want a dealer that treats you well. I ordered the other accessories I need from them and they arrived within days. I'm contacting Toyota directly next.

Service was great. 40k check up done and no worries.

excellent service and excellent condition their cars! the best deal

Gary and Mike at Autonation we’re both really great to work with. They were very respectful and professional. I’d recommend Autonation Toyota to anyone!

Good place to serve the car and recommended

My husband has been looking for a Toyota for several months. He finally found one at this dealership, an hour and a half from where we live. He was able to put a 48 hour hold on the car and set up an appointment for the next day at 6:30 pm with Victor C. Victor emailed my husband and said they don’t hold cars. My husband emailed him back with the 48 hold confirmation. Victor stated he would discuss it with his supervisor. The next day we make the 1 1/2 ride to the dealership only to be told someone was there signing paperwork on the vehicle. We asked to speak to a supervisor who gave us a story about inventory and they can’t hold cars without deposits. We were never offered to pay a deposit on the vehicle. We drove down with a 100% intention to purchase the vehicle and would have gladly put a deposit down. The people purchasing the car hadn’t put a deposit down, they had just walked in off the street. While we were there, the same exact thing was happening to another woman. This dealership is sleazy. If they aren’t going to honor holds, they need to remove that function since they “haven’t been doing holds without deposits for months”. When I mentioned an attorney, he said he wouldn’t talk to me and I’d have to talk to their attorney. When I asked for the attorneys information, he said I’d have to call corporate. When I asked for corporates contact information, he walked off and said he couldn’t talk to me. Even though he couldn’t talk to me, he ambushed me with a copy of the email that I already had. Awful, awful, awful. Heaven forbid someone were in a situation where they needed a car right then.

John Titteringtone made the whole process painless, quickly, and smooth.

I had a very positive experience with AutoNation this week with one of their customer service representatives. Hunter Gloss gave me clear explanations on what my choices were and did not pressure me to take the more expensive option. I decided to use Toyota brake pads instead of the higher priced ones after Hunter explained that the higher priced break pads could possibly wear out sooner. We also talked about wheel alignment and that the vehicle was starting to get out of spec. Hunter asked me how often we drive the car and since it's a 3rd vehicle for my husband and I we don't drive it that much. So we decided to wait until next checkup before doing a wheel alignment. Hunter made me feel that customer satisfaction was more important than selling more or higher priced services. I was actually quite shocked as its been a very long time since I felt like I could trust a repair shop to not oversell me.

We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.

I highly recommend theirService Department, as a result of my recent experience. My car was done before the estimated time I was given and the cost was inline with the estimate I was given. Jason was great to work with and I will request him in the future.

Great service from Alex, very kind

I've never had a bad experience at this dealership, and it is the only place I will take our Toyotas to be serviced.

1 month prior purching my 4runner, I called the dealership and spoke to a manager (cant remember the name). I was told that the 4runners at the moment are selling $15,000 over MSRP, so if you not willing to pay this then you can go somewhere else. This was very upsetting. I then waited and went into the dealership when my dad was getting his car serviced and went to look at the 4runners, the friday before I purchased the 4runner and I was from management that they are NOT selling in 4runners today until they get the ceramic coating put on. I looked it up and they are going to up $2,500 more so thy can make more money. I told them I didn't need or want the ceramic coating on the car and they still and management still out not sell it. the window sticker of the 4runner before the ceramic coating and then the $2,500 price increases with the ceramic coating added to the car. I then went in on saturday and they wanted to charge me more for the 4runner because of the ceramics coatings. Greedy management. I know how low sales are for all dealerships because if shortages but customers don't need the harsh treatment. Also I hard from a few people that went to try and buy a car there and they were told that if thy don't have a trade then No car deal. I cant believe how bad this dealership is getting. I really hope that something will change. They have great sale people and they are the one suffering and management doesn't care for the Sal people or customers any more. ALL THEYBWANT ITS MONEY AND TO SCREW EVERONE OVER!!!!!!

Fool me twice, shame on me…RECURRENT blunders at AutoNation Toyota Arapahoe. My Highlander 30k mile maintenance last week which included tire rotations and numerous safety checks. My husband and I marked the front wheels with blue marker because this service department failed to comply with our rotation wishes two years earlier. The service director assured us two years ago that it would never happen again and it just happened a second time! Upon picking up the car, I noticed the tires had not been rotated. When I told them I knew they hadn’t been rotated, the technician said he only did one side due to tire tread. I called him on it, because both front tires still had our mark on them. They then took the car and rotated the tires. He also mis-represented the thickness of the brake pads, which we later took to Brakes Plus for a second opinion. The Toyota service department indicated 4mm, when it was in fact 10mm. The condition of the engine air cleaner was also inaccurate. Toyota showed it needed attention, and it was one month old as my husband had changed it already. My husband checked the electrolyte level in the battery when we arrived home, because Toyota showed they checked it. All 6 cells were below core level. They did change the oil and filter…whoopee! Overall, this 30k maintenance service at AutoNation Toyota Arapahoe was substandard at best and terrible at worst. We were indeed fooled twice, what a shame.

awesome quick service very friendly!

Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!

We are looking for a used first car for my son. We found a potential fit on the website. I called to inquire if the car was available and spoke with a salesman, I explained I would be driving 45 minutes to see the car and he indicated it was there. When we arrived and spoke with the salesman, he explained that a lot of body work needed to be done and he didn’t know when that could be scheduled. We were confused as the photos show a perfect body and interior except for the screen on the navigation tool. Once he showed us the car, it was clear that the car was totally misrepresented in the photos and in the description. The interior seats were stained, ripped and in irreparable condition and the body had scratches and dents on most sides. Yes, this is a used car, but for $15,000, I expect more. At least, the the courtesy of the truth! The photos were obviously stock photos and not the car on their lot. This experience was a total waste of 2 hours and Autonation Toyota won’t be trusted again in my book.

I thought the people were amazing. I was greeted by J Ledbetter then Anthony Ray took over. I dealt with Pat and Chris and a few others that I can’t recall their names. When I picked up my car Anthony wasn’t there so a gentleman seated next to his desk helped me. It was so smooth and everything was explained so simply and right on. I know and understand everything done now and for the future. Everyone there was awesome. Every person, especially Anthony, went out of their way to be courteous and helpful. Anthony helped a few other customers while helping me and was respectful and courteous to them also. He also helped some colleagues and did it with respect and knowledge. The attitudes shown go over the top of the rating chart. I don’t know if all Toyota dealerships are like this but the Arapahoe Toyota in centennial is a wonderful dealership, in my opinion, and I would recommend them for everything from buying to selling back/trading a car and everything in between.

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!

Bought a used car. I didn't notice they sneaked in an extra $700 charge for some kind of useless "protection" package. Also, they don't comply with Colorado Law about selling a car that doesn't pass emissions. Horrible experience. Sleazy sales team. Do not trust.

Service department...Took my car in for an oil change only to find I needed an appointment...the wright up guy acted like..... my mom always said if I couldn't say anything nice I should shut up.

Asst. Service Mgr. Bill Grubb. He always delivers on time and sometimes a little less than the estimate. This time he took care of an inverter coolant problem for the hybrid battery without a charge. This is typical of Bill's customer service. Strongly recommend using Bill for your car maintenance needs.

Was baited to the dealership with a different price. First rep didn't know what the price actually was and when I said we'd make a deal if they remove a package I didn't want they threw my keys at me and said "we're all in" They called back the next day to adjust the price after we walked out. So after actually taking to the manager they adjusted a few things and actually made a deal with no unnecessary up sells. That should of been the end of it. But they don't even know how financing works, still wanted my details even though I have an approved loan in which they just need to look up and run though their system. Jesse, biggest sexist prick who can't even do his job properly, can't even add up numbers for the correct down payment, so the loan is off from where it should be to increase the payment, can't tell if this was intentional or just incompetent. It's not even their loan provider! Not to mention just rude to myself and my wife. On top of all that, car wasn't clean, thanks for that handling fee... And the alignment is off, to which I can't get a service appointment for, and reading other reviews I should probably take elsewhere anyway!

These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.

This dealership have an amazing service starting by the sales man Mike wan an amazing person he was able to hold a key for us because we were coming from more than 2 hours away. As soon we got there he took care of us and offered everything we needed to make the buying process more confortable with one kid and a newborn. I spent months looking for a 4Runner and I was able to find it there thank goodness. The financial lady Hira is such an incredible person that makes the process so easy that you don’t even feel stress by buying a car, thank you so much for helping us, definitely this dealership is one of the best or the best in the whole state of Colorado. Also Antony ray from service he was such a polite guy and was able to accommodate us last minute to install a few things we add to the 4Runner. Thank You Mr. Mike, Ms. Hira and Mr Anthony, a forever grateful costumers here!!

4 hours for an oil change. Need I say more.

Excellent service great communication skills

I recommend you buy elsewhere, based on my experience. I received a dealership spec sheet from the Internet Sales Manager with a quoted MSRP. Requested out-the-door, all-in cost. Was given price $2,000 higher than quoted MSRP, together with new, out-of-nowhere protection plan fees of $1,500. Assumed it was a mistake. Called them on it. Was told no, no mistake, that's now the price, take it or leave it. Easy decision to walk away. For me, important to do business with sales rep and dealership that doesn't waste my time, and demonstrates integrity. Not too much to ask. Unfortunately, this place does not measure up on either front - instead, exemplifies stereotypical, not-to-be-trusted approach to selling cars. We can all do better.

I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!

Crooked, tried running my pockets. I know 3 other people who were taken advantage there. Buyer beware!

Bill my service rep prompted the tech working on my Tacoma to apply a ECM flash that he thought would address my issue. I'm glad he did it completely changed my driving experience with shifting issues. thanks Bill

We are not happy. We were to have a rental car. People at dealership did not follow up as to the failure of enterprise bringing the car over to dealership. I was there from 10am to 3:15. Enterprise was to have car there at 10:30. 1130. Talked to service they were going to get right on it. My wife got involved called 4 times. It turned out later it was to late for rental. Guess everyone was to busy. Will be considering either going to a different dealership or looking at a Cadillac or another brand.

I worked with Jez to schedule my 90,000 service. When I arrived Hunter assisted me with the vehicle and Toyota provided a shuttle for transportation to and from my home. I will only take my Toyota Camrey to AutoNation Toyota to be worked on. The team is trustworthy and reliable and the service is terrific.

Jeremy Sittner is very professional and addresses issues at hand with the vehicle maintenance. He made excellent suggestions regarding my tire situation. I’ll be back! Integrity and honesty are hard to find - Jeremy has both !

We called ahead of time to get a sense of what the cost was for a HV battery for our hybrid. We explicitly asked multiple times and they told us with work included and the new battery and everything we need for the HV battery would be $600 approximately. This was said is the worst case price. We scheduled an appointment at which they said they would assess for $50 and then let us know exactly the amount if they do not need to replace anything and maybe there is something else going on. Then they tell us to replace the HV battery would be $4000 plus tax. So now we had to pay $50 for them to tell us what we already knew and waste half a day.

My service advisor Hunter was the absolute best at explaining things, offering suggestions for what maintenance my vehicle may need and most important to me was he gave me an idea of what to expect in the future so I can plan accordingly and budget for when I return. My vehicle was ready when he said it would be and I am extremely happy. I trust my vehicle 100% to Hunter and his team.

Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.

The service department was extremely slow. I waited over 2 hours to have an oil change.

Amazing service!

Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.

Bill got us our new tires and brakes installed in a timely and efficiently! Saved us some money and kept our family safe!

We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.

Spent over two hours (with two kids) waiting for a tire rotation and oil change. The man approached me saying I wasn?t due for an oil change, although my car ?maintenance required? and mileage said otherwise. I told him this and he told me ?the people in sales don?t know what they?re talking about.? I leave the lot with my maintenance required signal still on and came back to fix it, still under warranty and now they want to charge me $85. xxxxxxxxx

I had a significant problem with my Avalon overheating. The car was towed to and serviced at Autonation very quickly and completely. The excellent service advisor was Colin Mackiewicz. Autonation has serviced my Avalon for the last 20 years, and I have always been treated well. They also service my 2007 FJ Cruiser.

Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.

John Titterington was great! He was very helpful and knowledgeable. Great buying experience!

Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.

My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.

Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.

David’s customer service is the best

Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?

took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!

I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).

Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.

I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.

Timely, clean waiting area and friendly service

Excellent , the people in the counter was very educated, explain everything easy and the service was faster

Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs

First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.

Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.

received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant

Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.

Vehicle done prior to their quoted time. Kept me informed throughout process.

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!

Have broken parts on vehicle need to order them, to be installed later

Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.

Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,

I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.

Gab was great and help me get into a new SUV..

As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.

This place is a great place to get service the management is super helpful ?

I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.

I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.

Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you

Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.

No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.

I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota

I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.

Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.

Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.

I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.

Great service, and the waiting was not long. All in all it was great

Jason was really nice! He help me with my car service!

It’s the best for do the service and great people help to the costumers ...,!

I had made an appointment for my car to be serviced and a couple of repairs. I mistakenly came in a day before my appointment. Instead of being turned away, I was told it wouldn’t be a issue and to leave the car. It would be done during the day. I appreciate the customer service and the wrk being done when I made the mistake.

Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.

We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!

They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.

The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.

Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.

Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.

My service appts at Autonation have always been excellent and professional.

Great service. They answered all our questions and offer help.

Great experience, honest and always do an amazing job. 2007 FJ drives like new again.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

Excellent only complaint is that my radio was changed and not put back.

As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.

It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.

We take all our routine services here.

I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!

I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.

I have gotten all my car services done here. Always wonderful customer service.

Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming

bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.

Bought a used vehicle less than a week ago. Already having engine issues. Tried to call them and was told that I had talk to the salesman that we bought it from. Emailed him the issues and being told that we need to run oil treatment to unclog it (the engine used all the oil within 450 miles). No warning lights came on. AutoNation is unwilling to help. Pretty much telling us that it's our problem now.

My service manager, Jeremy Sittner, met me promptly and advised me what services were needed. He kept me up to date during the time I was there. The service took 3 hours to complete, which I think was too long.

Sales staff was good, then this happened. Bought a certified (125pt inspection, "drive with Confidence") car and on day two of ownership discovered the entire cooling system full of sludge indicating possible major engine problems (head gaskets, cracked head, cracked block). Dropped it off and Autonation concluded that their tech mistakenly dumped oil in the cooling system as the engine tested ok. Car returned to me with flushed cooling system. After finding more sludge the next day, I spent the entire day repeatedly flushing system to remove the remaining contamination. Two days later, after jumping the car twice, the battery tested bad and I had it replaced at my own cost. I was told by the AutoNation service manager that "we should have caught that, we would have replaced a battery that old." It was the original 5 year old battery but there was no compensation for the oversight. Two big misses on the 125pt inspection cost me a lot of time and money. AutoNation response to my online revew: "our General Manager would love to talk with you and rectify these issues." AutoNation GM never returned my call.

Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.

Very quick and easy. No hassle.

Everything was great. It took longer than expected but I am very happy with my repairs.

Great! Jez, service advisor, has always given me great customer service! I?ve been a customer of zjez?d for my last 2 4 Runners. !

Ashton was great. Ask for him and you will be happy you did.

I always get the best service at this dealership. Jez is an amazing service advisor. Very helpful, friendly, and knows everything about my Tundra.

Ashton (Car Dealer) - he is one of the best person that I met in Toyota Dealer shop. I don't write reviews at all but this is the first time ever writing for HIM specifically. The REASON is because he truly takes care of my interest and not his. He gave me the right direction and guidance about my trade in option. Truly for my interest, TRULY. Although I did not trade in or buy a car, because of him, I will definitely comeback. Not just that but I will refer him to people that I know because he was a great dealer to provide me with my BEST INTEREST. IM HIGHLIGHTING IT AGAIN. CUSTOMER'S INTEREST. It's not easy to do that as a dealer. He really became the standard of a true care dealer. I define him as: honest, integrity, trustworthy person.

This was a routine visit to the dealership to get a synthetic oil change for my Highlander. It was pricey, but I went to the dealership because I trust the work and the guarantee that comes along with it.

I purchased a used car from auto nation and within 30 days the car wasn't running. I'm trying to see if they will take this vehicle back and give me my money due to the fact that it's not running I'm having a hard time I wouldn't suggest anyone do business with them

professional service easy scheduling nice waiting room

Buying a vehicle at Autonation Toyota was a very pleasant experience. Ashton reached out to us on line when we were inquiring about specific models. We arrived at the lot & Ashton was there to greet us. He showed us his inventory on the Highlander Platinum & we picked the one to test drive that we ultimately purchased. All in all a nice experience!

Ashton and Greg were very helpful. Great service!

Ran over an ice ridge and had to replace the guard for the fuel lines that are on the underside of the body under the driver's side. Bill communicated the cost and timing and kept us informed as the parts needed were not readily available for the 2000 Camry.

speed, reliable, easy to make appt. , excellent service reps!

Friendly, thorough, Convenient

Ashton is literally the best guy, working his butt just to get me going, overall an awesome dealer

Overall, I was very disappointed in my experience at Toyota AutoNation Arapahoe. From the first encounter with the receptionist who did not even acknowledge we were standing there, to having an appointment with someone who was not working that day, to the extremely pushy financial manager, it was as terrible experience. I did find the car that I wanted and it is great, but my overall experience was bad and I will not be returning to this dealership. My sales person was extremely unprofessional and not willing to show me other cars or talk me through the financial process, he wanted a sale and to do the least amount of work possible. He also was unwilling to even attempt to get me a lower APR and said told me that was just the way it was. Then, the financial manager was extremely pushy and not willing to take 'no' for an answer on buying an extended warranty. Honestly, I felt bullied into saying yes and agreeing to something that was not explained well at all. I have since called back and talked to a different financial person and she was willing to help me cancel the policy and I do appreciate that. When I was getting ready to leave the dealership with my car, again my salesman, did not want to do anything extra to help. After waiting for 2 hours, my used car had been "cleaned" but was missing floor mats and he was going to send my away without floor mats until I requested the ones that came in the listing. On top of that, I do not think the interior of the car was cleaned and honestly it was super dirty. Overall, this was a very bad experience and I will not recommend this dealership or return to purchase another car.

Everything was great! Second time buying a vehicle from Autonation.

Thank you for the repair to my 2003 Toyota 4 Runner. Your excellent service has kept it running well all these years.

Brought my car for recall. Job was done very quickly. The dealership offered a shuttle back home, while the car was being repaired. Very satisfied.

I bought my car from this dealership before it was sold to Larry H. Miller. I moved and can?t find my warranty information. They confirmed my radiator was cracked though no one can get me my warranty info to get it covered. They sent me down the street to Auto Nation Jeep and they haven?t helped me either. Now it?s been over two weeks. I?m beyond frustrated with the customer service. Only Dave took time to try to figure this out. Though still no luck. My service rep was fantastic, yet he couldn?t help find the warranty either.

Deception in price advertising. Actual sticker in vehicle hid additional costs. At purchase tried to add additional costs for items not revealed. Most unpleasant buying experience every encountered.

Great experience overall. John was our sales rep and he was great to work with. Buying a car can be a pretty annoying experiences, as everyone knows. John made it so much more bearable.

The work done was explained and completed in a timely manner

Good service, good customer service But the prices are higher than before

Prompt service and response from Stefan! He answered all our questions and walked us through a very smooth process. No negotiating, but was still the best price I could find! Would recommend.

David always takes care of our vehicle and makes sure we are good to go every time we bring our vehicle in...

Great customer service.. Fast and easy to trade in my old truck... No haggling., Great sales team.. Very comfortable atmosphere..

bought a car that turned out to be a lemon had bought a warranty car didn't get fixed i haven't even had it for two years went back to trade it in and got the runaround yet again and the manager got very loud with me kept taking off his mask

Josh is such an awesome guy to work with! He reassured me that my vehicle is in good hands and they get the job done in a professional and timely manner. Amanda M

Once I took possession I noticed the car had not even been detailed, and a t a minimum vacuumed. No that I own it I notice a few details that should have been corrected since this was a Pre Owned Certified.

Easy system to schedule service appointments. Email confirmation is automatic and comforting. The service team are friendly and competent. I have worked with Pat, Jez, Jason and Jeremy. Work is completed on time and I get text updates on status/diagnosis/time/cost. 🌟🌟🌟🌟🌟

Great services in all aspects

Toyota made my 15,000 mike checkup easy and painless. Scheduling was quick and availability was good. Drop off in the evening was convenient and the car was ready by 9 am the next day. The only service I would appreciate being added to a regular maintenance check is if they ran the car through the washer as a "nice to have." Would be great to get back a shiny, washed car.

🌟🌟🌟🌟🌟 New in town- had 10k mile oil change on my 4Runner. Great experience, knowledge, low wait times! 5 star for sure! Thanks to my service manager William! 😇

Customer Service and work was great! I trust them.

Jez was great, brought my girlfriends car in for a quick oil change and rotation it was quick and easy and he really listens to the customers needs. Would recommend to anyone in the area in need of service on their Toyota.

I bought a 2020 Camry Hybrid last January from AutoNation Toyota Arapahoe and had no problems with the purchase. They got me the car I wanted with the options I wanted. Five stars on the purchase experience. But I have to give them 1 star on their customer "service". My car now has just over 11K miles on it and it was completely dead in my driveway. I called the dealership to determine how this should be handled. Every day for five days I called the dealership. Sometimes twice per day. I spoke to a real person 2 times who told me the person I needed to talk to was with another customer but they would call me right back. All other calls were handled by their automated system which allowed me to leave messages with assurances that I would be called back "within 24 hours". I finally called another Toyota dealer and within 18 hours my car had been towed to their facility, the bad battery pack replaced, and was back at my house. It has now been two weeks since the original call and AutoNation Toyota Arapohe has never contacted me. Too bad, the Customer "Disservice" department at AutoNation Arapahoe cost them a customer.

Bryce was very good . He also helped me a few weeks ago when I had my car serviced. Thanks Jane

Took my car in for maintenance and JEREMY helped me. Jeremy was friendly and helpful and a pleasure to do business with.

Jeremy Sittner was my Service Advisor, He was Professional and Caring and reminded me why my Toyota is always serviced at AutoNation. They are simply the best dealership to work with time and time again. Thanks Jeremy!

Loved working with Bill and Natalia. They were very professional and quick. Best experience we’ve had.

The staff was friendly and worked hard to meet our needs.

The people were nice and the finance group was top notch, but in the end it?s the same old car buying experience. Back and forth between the manager and the sales person while I sit there and waste time. By comparison, the Tesla model is an example of what every dealer can (and should) be. I love Toyota, but as soon as Tesla makes a good truck I?m afraid I?ll only own Tesla?s. I wouldn?t recommend this dealership to a friend only because I wouldn?t recommend any old, outdated process to anyone.

Excellent service, super friendly, reliable.

Bill Grubb is the best. He has arranged service and parts for my Toyota's since he started.

I had an appointment at 10 AM and told them I was going to wait. They didn't start working on the car until 12PM. Nobody came to talk to me while I was waiting. Why schedule an appointment if it takes two hours before they even start on the vehicle? At east they could have came and told me it was gong to take longer than expected. Perhaps they don't care because this was a free Toyota service. I have had this same issue before with another Toyota vehicle. It seems like once you check in there is no contact with you until the vehicle is done. Last time it was an hour before the vehicle was taken in for service. This will be the last time I go to this dealership.

AutoNation went above and beyond for me, and I would highly recommend them to ANYONE looking to buy a vehicle.

AutoNation went above and beyond, and I would recommend them to ANYONE looking to purchase a vehicle.

Cristo was a patient and knowledgeable Salesman who worked with my budget. The Financer (apologies, I don't recall his name) was equally wonderful. I highly recommend AutoNation Toyota.

Excellent customer service from Brian. Obtained new Vehicle quicker than promised, and extremely fairly priced. Additionally time in dealership to purchase the vehicle was less than 11/2 hours.

The staff at AutoNation Toyota Arapahoe is always helpful. Most recently, Bill, my Service Advisor, continued to keep me informed of the status of my Camry during a very cold and busy day and took care of my problem quickly. Many thanks.

outstanding service definitely recommended

We bought our Car there because our daughter did. We are both very happy and your people take good care of us. Thanks

Came in with knock in my engine been getting worse but they stated it is supposed to do that. Then said to bring it back if gets worse, I?m just feeling uneasy with it.. my truck was under warranty when it started making noise and still is, just makes me feel strange. The advisor was awesome to work with and I would again, I?m just not sure my truck should make this knocking in the engine they say is ok.. so just not feeling good about the dieg...

The Intake person was very friendly when obtaining my information, He retrieved my paperwork along with my appt sheet I brought in, Told me the timeline since it was in the afternoon that it would take approximately 1 -1/2 hour, All was done in a timely manner since the later you go more delays may occur due to unforeseen issues that may arise when working on other vehicles which may set timelines back, They did a great job,

Didn’t go over what they did to my car. Didn’t offer a car wash but did to another gentleman but not me. Didn’t go over charges with me before performing extra services. Had known the price I would have declined. Didn’t even check my windshield wipers. One was torn but they didn’t notice because despite the fact not many customers were there that day the goal clearly was to rush me in and out. I will go to a closer dealership next time with better customer services

Sam Degrego does outstanding work!! Thanks for taking care of us once again

Excellent texts status on repairs!

The staff and technicians are very professional, knowledgeable and courteous. Stephen Klinger patiently listened to my concerns regarding the vehicle even when I tended to ramble on and fully explained the various maintenance services.

I was very disappointed in the transparency on the final charged price of my service. I was given an estimate of ~$770 for 90K service on my Highlander and when I arrived to pickup my car bill was $954.64. I had not recognized the discrepancy until after the Service person David Bantock ran my credit card and he looked puzzled and verified the original estimate. He rushed to give me a $100 credit without any justification or revised invoice for why that exact $100 was the correct credit. Tax and shop charge and hazardous waste removal only totaled roughly $89. This type of quick credit without exact justification in the service charge makes me not want to trust this dealerships service department

Bill is always so responsive. He helps us every time our Sienna comes in, and he makes it an easy process. Thanks Bill!

Sales and customer service have declined over previous years.

We took our 2003 Toyota Sequoia in for service because we heard a noise coming from the front passenger side of the car. We have 242,000 miles on the car with the original shocks. The dealer diagnosed our problem and replaced the shocks for us. We?re very happy with the work Auto Nation Toyota did on our vehicle.

Autonation was incredibly accommodating in my search for a new truck. I was too picky for anything on the lot so Neil Fitzmaurice set up an allocation on a truck with my exact specs from the manufacturer. Delivered significantly faster than the quoted time too!! I was speaking with a number of dealerships for months trying to secure this vehicle and Neil was BY FAR the most resposive, knowledgeable, and helpful associate of the lot. He put in the extra effort for a long time while I wasnt ready to buy just yet and absolutely earned my business. I had a lot of interactions with other sales staff at area Toyota dealers and no one holds a candle to Neil and Autonation Toyota Arapahoe!

Great service as always! Easy appointment set up and convenient!

Took way too long over 2 hours to do an oil change and tire rotation

Professional and courteous service, very pleasant atmosphere.

Got a 2021 RAV4 xle from Sin .. been looking for Months since my jeep lease was up .. my Friend had bought a 2017 back In April from autonation this place is great . They don’t pressure u and basically hand u the keys to test drive and when u come back they are like what do u think ! They don’t pressure u to buy it. They work with you! Also Carl in finance is amazing as well! I had tons of issues with my Jeep and was nervous spending a lot of money on another lease but new I wanted to try Toyota so far I’m pleased! I’ve been to many dealerships shopping and I was impressed from this place .. well run . Clean and friendly keep it up

Employee are professional and friendly. Best value and quality service. 🏅🏅🏅🏅🏅

I needed a trailer break control installed, the Toyota part had been back ordered when I originally called in October 2020. I called again in January and was told no problem. I assumed I was getting a genuine part, however what was installed is a control I could have bought at an auto parts store and installed myself. My brand new car was at the dealership for 4 plus hours for a 30 minute job. When I picked it up it smelled of oil grease and gasoline. I had to wipe nasty dirty finger prints off my steering wheel and dash. And now the new car smell is of a greasy garage. I was also charged for hazardous waste disposal...when not a thing was disposed of. Very disappointed in this first experience,

Every time I come to AutoNation Toyota they are very helpful and quick!

consistent and transparent. reliable, just like the brand they service

Honesty and transparency. Adequately staffed with positive energy.

The service representative very friendly and helpful. I was seen right away and my car was done n no time.

The whole experience was great! Everything went very smooth and our salesperson was knowledgeable and listened to what I wanted.

Everyone was very professional, facilities are very nice.

Everything was great. I would suggest having the service team take the paper floor mat and part hanger on the rear view mirror out before turning the car over to the customer.

they false advertise their contracts. especially if you go to purchase extended warranty and maint agreement they tell you one thing but in reality something else happens. they promised me free oil change and rotation for 3 years at signing but every other oil change they wanted to charge me for rotation. God knows what kind of excuses they come up with God forbid if I actually have to use the extended bumper to bumper warranty. question them to death at signing.

Stinks!!!!!!!!!!!!!!!!!!!!!

Buying a new car can be a challenge, but these folks made it a comfortable and satisfying experience.

I go I’ll just wait to hear back if I took it in for an oil change… Took three hours. Ridiculous. I brought my forerunner in spotless pristine condition just washed and waxed… There were greasy handprints all over it

People at the dealer did pretty good when I took my truck for a recall service, thanks for taking care of the truck.

Bill was very courteous and helpful

Took care of my 2019 Toyota Tundra for it?s 15k mile maintenance, and they were super efficient, and friendly. They even ran it through the car wash!! Awesome!!

From the time we called to book the appointment to picking up my car we felt everyone went above and beyond to be professional, courteous and to keep us updated.

We worked with Neil and Jesse at Autonation and it was an easy process to get us our new Sienna. Great to work with!

Chairs in your waiting area are extremely uncomfortable

Disappointed I had to pay a fee fir a rental car when my car was there on a service call repair. After repairs, the car wasn?t even washed. I will now go to another Toyota dealership.

I dealt with Stefan Markovic for Sales and Canin Ritz for Finance, both were friendly and knowledgeable about their parts of their process and the options available. It went about as smooth and relaxing as you would hope for with a new vehicle purchase. I look forward to working with Arapahoe AutoNation Toyota for years to come.

Ashton was great. He tried to help me get exactly what I wanted

I went in last week to purchase a new vehicle. I had already made an appointment online. My salesperson was Ashton. We was very professional. He helped me find the exact car I wanted. He made the process very easy and enjoyable. He even picked me up from an appointment to take me to the dealership when my new car was ready. I would highly recommend Autonation and Ashton

Outstanding customer service, clean, pleasant environment, helpful, and sincerely committed to providing me, the customer, with a dynamic shopping experience. Every stage of the process is comfortable, ensuring that I the customer is knowledgeable able about the purchase, vehicle operation, use of the electronics, technology of the vehicle, and the service department is top-notch!!! I can sincerely attest. This is my 3rd leased video from AutoNation Toyota. I am a loyal customer.

Bill Grubb is the best service manager.

I just have a hard time understanding the cost for the service performed

Normal 60K Maintenance performed. Appreciated performing only those truly needed or that were not performed elsewhere (e.g., tire rotation and balance performed at Non-Toyota tire dealer). Service appeared to take longer than the estimate indicated. Intermittent failing car battery was replaced. A 60 month battery was selected by owner although service documentation described the one actually installed as being a 40 month battery. Service Advisor did not call attention to this detail and it was noted by the car owner only after driving the vehicle home.

I waited with a 10 am appointment time for 15 minutes, with service people ignoring my presence. There were not other cars waiting. I finally got out of my car and approached the nearest service person. It was Bryce. He took excellent care of my vehicle.

I've been going to Arapahoe Toyota for over 12 years. The service department technicians are all very nice and accommodating, but i've noticed that the quality of the workmanship has gone WAY down in the past 5 years. The other thing is that simple oil changes have been taking them 2-3 hours, even when i have an appointment. i thought service was the moneymaker for auto dealerships these days, but they dont act like it. I've started taking my Tundra to other places now for some of the service. its just so much faster and quicker to schedule than at AutoNation Toyota.

The maintenance was done on time and the advisor was professional and efficient.

Very trustworthy dealership. Repairs are always done to Toyota standards. I never worry that repairs are not done correctly or that unnecessary repairs are recommended

Stefan Markovic was exceptional with which to deal. He was patient, kind and extremely knowledgeable about the vehicle. I would recommend him highly to my friends and family. Bill Gallagher was also a major asset with my purchase. No games and very reasonable offer that took no time. The whole purchase process was effortless and I felt it was done in an honest fashion. Very unusual at a auto dealership. I am a very satisfied customer and I am enjoying my new vehicle as well. Thank these two men for their due diligence.

I was very happy with the service I got from Josh and Elliot White. They were concerned about my problems and my lack of transportation to and from the facility

Serviceman Bill Grubb was great. Easy to work with, communicated the repairs needed clearly and even showed me the issue so I could better understand the repair cost.

All thumbs up. Done when promised. All COVID safe.

These guys did a great job. Found my break problem and fixed it without a big hassle and didn?t push for any repairs I didn?t need. Super easy to work with. Jason was great.

Great customer service. Appreciate the quick attention upon arrival. Cost of oil change on the high side. Will consider having this done elsewhere next time.

Great service as always and I was able to use a discount coupon from their website.

Everyone was very nice and they did the work and finished on the time they said it would take.