Recent Reviews from AutoNation Toyota Arapahoe

They can’t remember to update my address. Have asked repeatedly over a two year time span and several appointments to have it changed and they don’t do it. It’s listed as an address as someone who stole money from me. I can’t trust them to do one thing I ask on a consistent basis so won’t purchase another vehicle from them again in future.

Worst customer service I have experienced. The entire process of purchasing my car was unprofessional and the salesman Uzi is absolutely the rudest person I have ever had to deal with. They convinced me to make a deposit over the phone to "hold the car" since I was out of state. Later I found out the car was never held by the deposit and they would not refund me even if the car had sold. The sales person Uzi was rude and arrogant, the attitude of a teenage boy and a take it or leave it I dont care mentality . When I asked to work with someone else because of this, the sales manager took over the call and said to come in and he would work with me personally. All he did was greet me when I walked in the door and then sat me down at a desk with Uzi to deal with his ridiculous attitude more. I wanted to walk away but since they had my deposit and would not refund it I was stuck. At that point they knew they had me and my money and took every chance they had to burn me more. Sold me the car well over MSRP and there was no explaining as to why. When I asked about why there was a massive mark up, all they could say is that it was the only one in Colorado and there were apparently "other people interested in it and ready to purchase". They lied to me when I asked about a missing upgrade package that was priced in on the window sticker but not installed on the car. When I got in to finance it didn't stop. They keep pushing Toyota extended warranties on you and wont let up no matter how many times you say no. They will quote you a higher payment and APR to give themselves room to add the warranties later and it will match what they gave you. I found this out later after talking directly with Toyota Finance. They try to project this sense they are helping you, but really they are just trying to find another way to upcharge you and build the total commissions for everyone front to back. Once you buy the car and drive off the lot they could care less about you. A couple weeks later I called to get my window sticker sent to me since I was out of state, they took it off during window tinting and didnt put it in the car. I was transferred to Finance who said they couldn't help and I should ask my sales person, then they transferred me to Uzi who hung up on me multiple times. I will never buy from an Autonation store again after this, avoid Uzi and this location at all cost. I had no choice but to purchase the car after they held my 3K deposit hostage. Every month I have to make a payment now I regret even walking in to this place.

Bad service

2007 Toyoto 4Runner, about 180,000 miles Service Advisor – I called Auto Nation Toyota Arapahoe (Centennial, CO) and said a bunch of the brake safety lights (VSCTRAC, ABS, VSCOFF, TC) were on and had been going on and off. They had a multi-week wait for an appointment. Wife said the car was dangerous to drive and called. Fortunately, there had been a cancellation for the following morning. Service advisor called later and said it would hopefully be done the afternoon of the next day. Also told me it needed a new cabin air filter, which I declined since I had replaced it myself 2 weeks before. Called the day after the car was supposed to be ready since I hadn’t heard anything and left a message that wasn’t returned. Went and picked up the car via a different advisor a few business days later when I got back from a trip. Later the morning after pick-up I got a phone message (had asked for a text) from the original advisor responding to my now-old phone message telling me my car was ready. Mechanics – The problem description was that the lights were coming on more and more often but would go off for a while after going through a puddle or being washed. YouTube videos indicated that this was often caused by a dirty sensor. Was told the front right wheel speed sensor was bad and the part was $373.70. Rock Auto has this part for, from low-cost to their most expensive manufacturer, $16 to $119. Was also told the wire needed to be replaced and the part cost was $120.88. This tells me that they either broke the connector off when taking the wheel sensor out or were shotgunning the problem. Still, it seems a lot of money for a couple of wires with a connector at each end. Then there was the labor of $342.95. I suspect it was mostly running the wire. Total: $870.91. This is in addition to the $4,000+ for a new control board in the transfer case a few weeks ago. They had to take the transfer case on and off three times to get that right. Other – After the service runner had delivered the car to me in the parking lot I climbed in and discovered the tire pressure light was on. Since the car hadn’t been turned off I assume it was lit when delivered. Also, no request to review them has been received as was promised (and none last time either). Update 10/16/2021: Have gotten a few requests to contact Arapahoe Toyota to "make it right". I have not responded to the requests because it is what it is. Keith

Bought a cheap used car, way under 5-digits. Dante W. made the experience easy and straightforward. 10/10 would recommend Dante and AutoNation.

I had a very positive experience with AutoNation this week with one of their customer service representatives. Hunter Gloss gave me clear explanations on what my choices were and did not pressure me to take the more expensive option. I decided to use Toyota brake pads instead of the higher priced ones after Hunter explained that the higher priced break pads could possibly wear out sooner. We also talked about wheel alignment and that the vehicle was starting to get out of spec. Hunter asked me how often we drive the car and since it's a 3rd vehicle for my husband and I we don't drive it that much. So we decided to wait until next checkup before doing a wheel alignment. Hunter made me feel that customer satisfaction was more important than selling more or higher priced services. I was actually quite shocked as its been a very long time since I felt like I could trust a repair shop to not oversell me.

I couldn't get the online service appointment to work and to get a simple oil change appointment was 5 weeks out. Staff weren't overly friendly. Clean and a huge selection of Toyota's if you are in the market.

We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.

Bought a car from their used car department for my daughter and have had nothing but problems, major issues. The transmission went out within 10,000 miles for instance. We have gotten the oil changed every 3,000 miles and the car is now at 105000and sounds like it will die in a day. There is no doubt they sold us a lemon. Also, extremely high pressure sales staff. I'd avoid these guys at all costs.

Cade was amazing! Very helpful, fast and responsive. Very excited about my new car!

Bought a new 2021 Tacoma. Experience was ok. Needed to have a few things finished, like the “Colorado package “ that is included in the price of the truck, but they forgot to apply. Just a lot of calls to finally get it done. Then my gas tank started overflowing and a possible bad USB port. I was informed that it was $50 for each thing to be investigated, then if it was found to be under warranty I would not be charged. I will find a different dealership next time. Lifelong Toyota fan, but charging to check out a warranty issue, it’s obvious they are trying to get you to NOT bring your vehicles in for new car problems. What happened to Toyota reliability?!

Cannon is great! Highly recommend him to anyone that comes here. Because of him, we purchased two 4 Runners in one night! He really did his best to give us the greatest deal of a Lifetime! Thank you Cannon!!

The experience at Autonation Toyota was great. From reception to checkout. My service writer Anthony Ray was very thorough and friendly. Thank you.

Reassured by online sales person that i was on the top of contact list for an incoming 4Runner. Checking in occasionally and waited patiently until I get the notification saying the vehicle is available for purchase. When I checked in again, I was told that the vehicle is sold because there was a customer onsite during delivery and not even a communication to let me know. Given the current situation, all 4Runners in CO will probably be sold in hours, but this is just a slap across the face for potential customers who used the system that the dealership provided to wait in line. I am taking my business elsewhere and I'd recommend that for other customers too if you value your time

Have never spent less than 3 hours waiting for an oil change when I am always told an hour. Was sold a car with a missing part and had to wait 6 hours and complain for them to fix it. Also been charged for almost every oil change instead of using the free service that came with the vehicle.. Got a quote for rear brakes and swapping tires I already had and was given a fair deal, until I dropped my car off and got a call with a ton of other fees and costs increasing my bill over $100 from the quote I was given. Very unsatisfied with how I have been treated. Multiple bad experiences, do not recommend.

I had a part missing on my new Toyota TRD Pro and wanted to see if it was covered. Basically was blown off. I was in the service department and they told me I would have to come back to determine if it was covered. It is a plastic plate on the front if the car. Anyone could see it in minutes. They told me it probably wouldn't be covered since warranties are near impossible at Toyota. Next car won't be a Toyota at least not from this dealership.

I have been a customer for over 15 years at this location and expectations are met every time. The quality of products and customer service are always excellent. Michael W. did a great job communicating overall; from outlining what will be serviced on the vehicle to status update on completion time and explaining the summary once completed.

Last time when I came for service the inspection my car brake is green 8 after 7000 mile come back they tell my brake is red 3.unbelievable.I can’t trust them any more.

I had wonderful service! A guy by the name of David and one by the name of Dan were so great to me during my visit. My car is all fixed up :)

It looked very busy when we got there we did have an appointment and we talked to William Grubb service advisor and he told us it would be about 1 1/2 hours and he came and got us just before then and offered a free car wash which we agreed to and got the car back in just a few minutes. He was very professional and polite and enjoyed our service appointment thank you Bill.

I was turned down everywhere! Until I came to Autonation Toyota and people were so friendly and helpful. They got me into my vehicle! I'm so thankful I stopped by here. Thank you! ❤

Samuel made my buying experience quick and easy! If you need a Toyota, go see Samuel

They were very accommodating and friendly !!

I highly recommend theirService Department, as a result of my recent experience. My car was done before the estimated time I was given and the cost was inline with the estimate I was given. Jason was great to work with and I will request him in the future.

Brian Matsumoto was very helpful during my purchase of a used vehicle here. He was honest, to the point, efficient, friendly and knowledgeable. I am happy with my purchase!

My experience at this dealership was terrible to say the least! The complete lies and dribble the car salesman (Uzi) was spewing out of his mouth was astonishing. Myself and anyone else I know will not ever purchase a vehicle from that dealership again!!!

dropped it off with no appointment and they got it taken care of that day. David Bantock was great.

I thought there might be something wrong with my key faab so I had it checked it out. There was nothing wrong and they also looked over my entire vehicle and did not charge me anything. I will definitely take my vehicle there again.

La atencion fue excelente y de gran Calidad como siempre...el equipo q trabaja tiene un gran servicio al cliente muy satisfecho.

Bill at Arapahoe Toyota has kept my Sequoia serviced for several years now and I trust his judgement and advice on maintenance or repairs. Best service manager I’ve ever worked with. -Trevor

Amazing customer service. In particular, Michael Meis went above and beyond in helping us find the perfect car. The process was quick and all the staff was friendly and helpful. We would absolutely recommend this dealership over the other Autonation locations.

Great service!!!

Horrible experience with this dealership. Few days ago I went over there to check some cars and when I showed up at the door, a young man approached without even introducing himself. He told me to go outside and look the cars and if I liked something to give him a call and he'll come out. When I called him after 20 minutes to show him a couple of models I was interested in, he called me inside the building (although he said he would come outside). I showed him photos of the models I was interested in, to which he just coldly replied “we are sold out”. I asked him to show me all the models that were left, and he repeated "we are sold out sir. It's a very busy month". I asked him "Then why did you tell me to go outside and find the models I'm interested in?", He just said, "we are very busy, sorry. Our inventory is 99% sold out". The guy was obviously a very young and inexperienced salesman, but it is worrying that he did not even bother to explain the situation to me, or to ask me for my name or call me back in case they get models that I was interested in. I immediately went to the reception to ask for manager where I also tried to tell her about previous situation, where the girl was completely uninterested in what I was telling her, curling a pencil in her hair and without even looking me in my eyes while I was talking to her. I know that in short term prices and demand have skyrocketed overnight, but in the long run you’ll lose your customers if you don’t retrain your employees.

I’ve been coming to AutoNation to service my 2015 tundra since I bought it and have had nothing but great service. Bill Grubb has always been up front and honest with what needs to be done and when. I would highly recommend Bill and AutoNation.

I wish I could give ZERO stars. DO NOT BUY their "refundable" extended warranty. They kept our money for over a year and continuously blame COIVD for their problems. We submitted the paperwork a total of FOUR TIMES now and still have nothing to show for it other than a lot of time and effort put into getting something cancelled. To add insult to injury they are trying to blame US for not submitting in time and even threatened to prorate our refund to today's date instead of the original date of sale which was JULY of 2020 to scam us out of money. But that's not even the best part. Their "finance director" left me a voicemail telling me how I had until the end of the week or else he will submit to cancel the whole process. I have been on orders for the Navy and haven't had the time to sign MORE paperwork so my wife was graciously running it down since she was a buyer too and he proceeded to yell at her and demean her on the phone. Telling her he didn't care because I was the one listed first and that it was our fault in the first place. However, they had all the information from the sale of the car because on the paperwork they provided us it showed the EXACT mileage and date of sale but still claimed we never provided them with the proof of sale?! Absolutely WORST dealership.... excuse me this place actually deserves the title STEALERSHIP that I have ever dealt with. I will never do business with them again and I will ensure none of my friends or family ever has the misfortune of dealing with them or especially Paul the finance director. Don't be fooled and check out their BBB complaints if you don't believe me.

Worst dealership I have ever dealt with. Had to rewrite my contract 3 times over months to get it right. Took my car in for a warranty repair (glass) and had to take it in 3 times to get is done right. Trying to drop the extended warranty since March, because I don't want to have to deal with them anymore, and it still has not happened. Good car but horrible customer service! Do not purchase a car from them. Still having issues with them, now they forgot to put a filter in my car. Still living up the to the worst dealership I have ever had contact with.

The best place to find and buy a car. No pressure. Care about your finances. Great team.

We came in to test drive the Rav 4 hybrid limited and mike Jones did everything for us the get the car. Me and my wife had a great experience at Auto nation and are very excited for our new car. We have always dreamed of owing a Toyota and thanks to mike Jones that dream came true today.

I want to give a big shout out to Natalia MacDonald at AutoNation Toyota Arapahoe. I recently bought a new RAV4 Hybrid Limited from them and this car buying experience changed how I feel about dealerships. Natalia was was incredible. She was professional and knowledgeable. She listened to what I needed in the vehicle I wanted to buy. There was never any pressure. Natalia was able to find the perfect car for me, kept track when it would be built and ready to ship to the dealership. As soon as it was delivered, I was contacted. She went above and beyond any expectations I could imagine. The time she spent going over all the features the SUV had, helping me set up the dashboard and being so patient, was more than appreciated. I purchased this vehicle nearly 3 weeks ago and I am still calling/texting Natalia, asking questions on where to find certain features and she continues to help me. Thank you Natalia for making my first dealership purchase so enjoyable!

Adding $2500 for Ceramic Coating to all thier cars?? I know its a tough market right now, but I hope they understand customers won't forget these shannigans when inventory is back to normal.

Natalia was fantastic to work with and the whole process of getting our new car was painless!

I’m trying to purchase a rav4. I contacted the dealer via their online sales department at about 8:50am (10 minutes before opening) on Saturday. I received an automated response quickly and by about 9:30 had received an email asking me to confirm my request about a rav4. I immediately responded. By noon Monday I still hadn’t heard back. So I sent a response to the original automated email that said to respond if needed. I cc’ed the general manager and the online manager. It’s now Thursday and I still haven’t received any response. It seems to me they don’t even want to try to sell me a car. I understand that some cars are low inventory but good business practice would be to kindly let me know that there is a wait or even try to sell me something else you might have in stock. Per the response I called the number and got to the sales department. I was non-chalantly told there are no rav4 available and wouldn't be any until November. The web site shows rav4 available but apparently spoken for (imho bad practice but many dealers seem to do this). The attitude I discerned from the person on the phone was one of "I don't have any and I can't help you". Not a great way to help someone out. I would have thought the sales person on the phone would have had more of an "I can put your name on a list and call you back in November" attitude (like the other dealers I have been working with). I wouldn't trust the people I've worked with on the phone or via email to actually contact me again because they have failed to do so at this point. I won't be doing business with this dealer.

I absolutely love this company. My salesman Faheem did an amazing job. He listened to my needs, wants and concerns. After being so indecisive and almost losing the car I truely wanted, Faheem worked diligently to make sure I went home satisfied. I left in tears because I was so appreciative of someone with such patience and concern. He even stayed later than he needed to, to make sure I was done with everything and happy. I'm so thankful!!!

They were very nice and helpful

service dept charging for every chance they get. Tried to convince me to get brake fluid, tire rotation and new wipers for 974.00! Then when I declined and wanted only an oil change, they called me to tell me that they were charging me a 29.00 diagnostic fee for a leaking water seal that the truck has had since purchase. Blaming on the rack that’s now installed. Leak location is in the dash and yet they blamed the factory installed mount holes as the leak culprit- then said because my rack isn’t a Toyota rack it’s not covered under warranty. Doesn’t take much to just be decent. Be better.

I came to look at a 2017 Suburban to buy. Had cash in hand for the full amount but the front desk when I asked for sales didnt seem to care because I sat for close to 15 - 20 mins without being greeted…

Wonderful service. Excellent service!

It was fine for my highlander oil change, but for my sienna I was there from 9:30 to 4:30, besides oil change and rotate tires had to replace 2 parts at no cost, they were not planned. Thank you.

They are fast, friendly and do a great job - what else is there to say!

Brought in my Tundra for the fuel pump recall, Bill Grubb was great to work with and let me know as soon as the vehicle was ready for pick-up. Great service and will return for any other service needs

Great service from Alex, very kind

I've never had a bad experience at this dealership, and it is the only place I will take our Toyotas to be serviced.

This is by far my favorite dealership I've taken my Rav4 to. I've had so many experiences with mechanics and dealerships who don't listen or are just waiting to charge you more money for something that I am pretty skeptical. In my year and a half of going to AutoNation Toyota Arapahoe, I've never felt that this was the case. Everyone is friendly and helpful, and will answer questions when asked and generally complete work in a timely fashion. Only drawback is they are pretty popular and at certain times of the year it can take a while to get in for an appointment.

Took my new Highlander Hybrid in for its 10,000 mile 18 month service, just an oil change. tire rotation and a quick once over. Received excellent attention from the service personnel. I can compare it favorrably to visiting a Lexus dealer or even my Porsche dealer. I was impressed. The service was completed fairly quickly (1hr 15 min) and I'm a happy customer. I'd recommend these folks for sure.

Fast, friendly and comprehensive.

No lo recomiendo deberían de poner en la entrada si no tienes papeles no entrez no te bamos aprobar

1 month prior purching my 4runner, I called the dealership and spoke to a manager (cant remember the name). I was told that the 4runners at the moment are selling $15,000 over MSRP, so if you not willing to pay this then you can go somewhere else. This was very upsetting. I then waited and went into the dealership when my dad was getting his car serviced and went to look at the 4runners, the friday before I purchased the 4runner and I was from management that they are NOT selling in 4runners today until they get the ceramic coating put on. I looked it up and they are going to up $2,500 more so thy can make more money. I told them I didn't need or want the ceramic coating on the car and they still and management still out not sell it. the window sticker of the 4runner before the ceramic coating and then the $2,500 price increases with the ceramic coating added to the car. I then went in on saturday and they wanted to charge me more for the 4runner because of the ceramics coatings. Greedy management. I know how low sales are for all dealerships because if shortages but customers don't need the harsh treatment. Also I hard from a few people that went to try and buy a car there and they were told that if thy don't have a trade then No car deal. I cant believe how bad this dealership is getting. I really hope that something will change. They have great sale people and they are the one suffering and management doesn't care for the Sal people or customers any more. ALL THEYBWANT ITS MONEY AND TO SCREW EVERONE OVER!!!!!!

Easy to schedule. Good job!

Dishonest dealership!!!!! Went there with pre authorized loan. They ran my credit through other banks without my permission. I reached out asking them what banks they applied and they won’t tell me. Called multiple times asking that simple question and they all tell me they will call back and they don’t. Stay away. If I could give zero I would!!!

When we first walked in the door, the service was very poor and unfriendly. We stood waiting for a greeting for about 15 minutes until WE had to go approach someone ourselves. We tried to trade in our paid off 2013 vehicle that has been well maintained but they wouldn’t even factor that into our deal as well as our down payment, and labeled our credit with one single credit blemish, as extremely challenged credit. My parents had a bad experience here years before me as well. If you have A+++ credit, this place will work for you, but don’t expect friendly service. And if you have anything less that then save yourself time and energy.

Buyer beware. Purchased a used vehicle and obtained a used car inspection through my local dealership next day. There was 7k worth of work needed for major leaks in multiple systems along with front end steering issues that were not disclosed on their inspection report. Returned the car within the 5 day window but was taken back as excuses were made vs. apologies/concern about inaccuracy of the inspection. Our salesman became super argumentative and ultimately walked away in the middle of our conversation and did not escalate appropriately. Not an issue that a used car has things that need repair but if those issues were disclosed I wouldn’t have bought the vehicle. Waste of my time x2 days! Seriously questioning the accuracy of their inspections as the issues were “obvious” per our second opinion. Car is reposted next day and assuming next buyer will not have these issues disclosed and not enough time passed to fix any of them. Escalated to Sales director. Left messages x2 with no response. Horrible customer service!!!! Once you purchase that goes out the window. Unfortunate because I have purchased multiple vehicles from them in the past and they just lost a loyal customer.

Really nice people, clean facility and convenient location. However, waited 5 weeks for the 5k mile service appointment which includes a tire rotation and fluid check. The appointment took 1.5 hours, which seems excessive for the scope of work and having a scheduled appointment.

I give 3 1/2 stars. It would be nice if dealers learned how to practice what they preach. The website proclaims that you will be done with your purchase in 90 minutes. Well that statement should go out the window. I knew that the clock truly begins when you tell your sales person you are ready to buy, not before when test driving. Truly, I did the clock countdown too. I began at 1:00 and finished at 3:30. I even told my salesperson I needed to be in north Thornton by 4 and I was told that if I had to back out at this point there were no guarantees on the car my daughter and I selected. So I had to stick it out because I was not going to make time another day to go through this again. C'mon guys, somehow you really need to speed up this dreadful process. Besides this I like the selection ANTA offers on used cars, esp. with cars under the $10 k price tag. This allows for first time buyers, college or high school kids or so on to actually afford their first or second car when their budgets are tight or money is hard to come by.

Good job. Thank you.

Fool me twice, shame on me…RECURRENT blunders at AutoNation Toyota Arapahoe. My Highlander 30k mile maintenance last week which included tire rotations and numerous safety checks. My husband and I marked the front wheels with blue marker because this service department failed to comply with our rotation wishes two years earlier. The service director assured us two years ago that it would never happen again and it just happened a second time! Upon picking up the car, I noticed the tires had not been rotated. When I told them I knew they hadn’t been rotated, the technician said he only did one side due to tire tread. I called him on it, because both front tires still had our mark on them. They then took the car and rotated the tires. He also mis-represented the thickness of the brake pads, which we later took to Brakes Plus for a second opinion. The Toyota service department indicated 4mm, when it was in fact 10mm. The condition of the engine air cleaner was also inaccurate. Toyota showed it needed attention, and it was one month old as my husband had changed it already. My husband checked the electrolyte level in the battery when we arrived home, because Toyota showed they checked it. All 6 cells were below core level. They did change the oil and filter…whoopee! Overall, this 30k maintenance service at AutoNation Toyota Arapahoe was substandard at best and terrible at worst. We were indeed fooled twice, what a shame.

CHRONIC & RECURRENT major screwups in Service department ….. my wife’s Highlander was in for 30,000 mile maintenance including but not limited to tire rotation , brake inspection , oil change , engine air filter check , tire pressure check , and battery evaluation ….. all of the above were not addressed properly save for changing the oil , and multiple lies were given for denying these services to my wife and myself ….. the denial of the tire rotation happened 2 years earlier as well and the service department manager promised me it would never happen again , and it just did , one week ago ….. also the brake inspection yielded results that were totally different from the numbers received from Brakes Plus yesterday , totally ….. also the engine air filter was changed by me 1 month ago and we were told it needed attention ……. this entire visit to AutoNation Toyota Arapaho is disgraceful in my opinion ….. Dr. Chuck Giebel

I would not recommend this dealer to anyone. This dealer offers Toyota financing incentives with the purchase of a vehicle. I was told this dealer would look out for my best interests. The rate I was quoted was higher then the incentive offer but I was assured this dealer works with over 80 lenders. I hesitated and asked numerous times if this was the best rate based on my credit score. Obviously, I misunderstood looking out for my best interest. Jesse Christy who managed my finance told me this dealer is a FOR PROFIT dealer. What dealer or business isn’t for profit? Instead of keeping the business and sale with Toyota I was scammed with a bait and switch tactic. I am contacting corporate Toyota to discuss my unpleasant experience with this dealer and voice my concern. DO NOT USE this dealer as the sales staff and finance team are FOR PROFIT and not FOR THE CUSTOMER.

I dropped my vehicle off early and Hunter got me in and finished my vehicle before my appointment was even due. All my services were completed to my satisfaction. Great job!

Worked with Luis C. in Sales to purchase one of their preowned vehicles. The experience was great overall from the initial discussions all the way through vehicle pickup. They were able to work with me to upgrade some parts as well prior to pickup which was wonderful! I would certainly recommend the folks that I worked with: Luis C. (Sales) Roberto R. (Finance) Ryan P. (Finance) Shane (Parts / Service) Jason (Parts / Service)

El mejor lugar para comprar un Auto en Colorado.

Easy drop-off process. Though I left it for the day for my Tundra's first service, they contacted me within an hour with everything complete. Check-out was just as fast. Great service center!

I came into the dealership with a personal emergency. My gas cap would not open and I was almost out of gas. The technicians got it opened and replaced the screws for me. Excellent service and I highly recommend this staff!!!

I first started my journey with the car buying at Toyota Arapaho and was very disappointed. Toyota Arapaho had me there for 4 hours, were clearly trying to take advantage of me (as is common with dealerships). It was not until the last 30 min that they even offered me water. And even though I was there for four hours, I felt rushed everytime I spoke to a human. Additionally, when they reviewed my trade in car, they attempted to tell me my air conditioning was broken in this hot 100 deg Colorado summer weather. I have taken my vehicle to Toyota Arapaho for EVERY SINGLE MAINTENANCE. The staff quickly reassessed but still incredibly unprofessional that the customer even has to say something. I have since then taken my business to Toyota groove and was incredibly pleased with my experience and drove off the lot with a brand new car. I have left a 5 star review for Toyota groove - Toyota Arapaho, take note.

Well served

I've gone to Bill Grubb for years to get my Land Cruiser serviced. The people are what make the shop, and my commitment to coming back is the result of Bill's ongoing commitment to me and my family, his attention to detail, and honesty of what I need and don't need at different checkpoints. They do good work over there.

awesome quick service very friendly!

Very polight and professional. Got my car fixed today and couldn't be happier

Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!

Service center never disappoints.

I purchased my Highlander from here and have been taking my vehicle for regular maintenance for the past 3 years. This past service was nothing out of the ordinary until I produced a coupon from my email for a free alignment. Bill insisted it was for an inspection and not the service. As I pointed out it was for the service Bill got upset "I don't know how I'm going to write this off" and he walked off. After a couple of minutes he came back still complaining about how I was getting a 150.00 service free. Umm I didn't send out the email and I am not taking 150 out of your pocket. Was he expecting me to say. " oh ok I'll just pay full price now that you have made me feel bad about a coupon AutoNation sent to me". I didn't do anything wrong and I don't think I'll be back.

Great place to purchase a vehicle. We had a good experience with the no pressure environment that they provided. Vlad was our salesman and he patiently answered any questions/concerns that we had throughout the buying process. Thank you.

Excellent attention service and very fast

AutoNation Toyota offers fantastic service. When I puled into the service garage I was offered assistance right away. The waiting room and staff was very pleasant.

I bought a used Jeep at automation Arapaho on Aug 11, 2021. The salesman and entire staff were excellent. They were very professional and friendly. They made the experience very easy, even the finance officer. I will definitely consider this dealership when I buy another car in the future.

The people in this area are so rude

Purchase a vehicle from these folks in 2016 February. It was my first time financing a vehicle. The salesman Jafar led me to one vehicle in particular, and it ended up being the vehicle I liked most. Jafar allowed me to leave after sitting right in front of me watching me purchase $68 insurance. I did not know I needed full coverage, and he was not concerned about informing me of this information. months down the line I got two grand or so tacked on to my total car purchase because I failed to have the wrong insurance from the get-go. That was problem one. The second problem is that they sold me a vehicle that had a warranty on it at the time because the o-rings don't fit correctly and the engine leaks and burns oil. I put 2 quarts in a week at this point, but the point is is that I'm stuck with the vehicle because it's now past the time for the warranty, it's expired. it could have been fixed when I bought the vehicle but they failed in for me of any of this information. Now my Toyota which would normally last a long life, I'm only going to be able to rely on it for a couple more miles here. thanks guys. Appreciate you not replying to my calls to settle this up either.

We are looking for a used first car for my son. We found a potential fit on the website. I called to inquire if the car was available and spoke with a salesman, I explained I would be driving 45 minutes to see the car and he indicated it was there. When we arrived and spoke with the salesman, he explained that a lot of body work needed to be done and he didn’t know when that could be scheduled. We were confused as the photos show a perfect body and interior except for the screen on the navigation tool. Once he showed us the car, it was clear that the car was totally misrepresented in the photos and in the description. The interior seats were stained, ripped and in irreparable condition and the body had scratches and dents on most sides. Yes, this is a used car, but for $15,000, I expect more. At least, the the courtesy of the truth! The photos were obviously stock photos and not the car on their lot. This experience was a total waste of 2 hours and Autonation Toyota won’t be trusted again in my book.

Good prompt service. Finished ahead of schedule.

I was referred to them through TruCar. Contacted a dealer to test drive. They were able to offer me all options of contact. Emails were automatic. I preferred text messaging responses. With no problem waiting a week for my convenience, Luis Cano ( the dealer) kept in contact. Meanwhile, led to other dealership locations and not having a good experience, I wasn't sure but now I'm glad I kept the appointment. Greeted at the lot after parking was fantasticly welcoming. I told them I was early and needed to meet up with Luis. They showed me the way in where the receptionist happily contacted the dealer. Reassuring me he would be available and to have a seat. Not long. Luis Cano is very good at reading my expectations though I'm known to be a hard read. Excellent at moving things along. Showing me the exact car I needed to see and no problem for me to test a comparison. Not misleading or unsure, Luis took the time to make me confident in my choices. I now own and love my Toyota. And feel apart of the Toyota family. Thanks sincerely, David

Worst customer service experience EVER. Alex was extremely unprofessional and rude. If you are going to post a truck online for sale there shouldn’t be any hidden/unexpected fees! A complete waste of our time and to be treated the way we were was unacceptable. Go to a groove Toyota if you are in the market for a Toyota. We purchased the exact same 2021 Toyota Tacoma with no unexpected hidden fees and the buying process took an hour!!!

I was greeted by J. Ledbetter and was in communication with Anthony Ray after that. They were great. Everyone I saw, while waiting, dealing with customers were very courteous, professional and went over and above trying to keep us informed. I absolutely love the people at Arapahoe Toyota and would highly recommend buying a car from them.

I thought the people were amazing. I was greeted by J Ledbetter then Anthony Ray took over. I dealt with Pat and Chris and a few others that I can’t recall their names. When I picked up my car Anthony wasn’t there so a gentleman seated next to his desk helped me. It was so smooth and everything was explained so simply and right on. I know and understand everything done now and for the future. Everyone there was awesome. Every person, especially Anthony, went out of their way to be courteous and helpful. Anthony helped a few other customers while helping me and was respectful and courteous to them also. He also helped some colleagues and did it with respect and knowledge. The attitudes shown go over the top of the rating chart. I don’t know if all Toyota dealerships are like this but the Arapahoe Toyota in centennial is a wonderful dealership, in my opinion, and I would recommend them for everything from buying to selling back/trading a car and everything in between.

The service I had was great but when I called back with a question, I was put on a hold that lasted over 30 mins. I wasn't happy and finally hung up. If you want to buy a car, you get to talk to someone right away. When you need to ask a question, it's not so simple. Also, their hold music is an ear worm. Hope I never am forced to listen to it again.

Good buying experience in February 2020. Poor customer service experienced in subsequent visits to the service department. There is one person performing shuttle service which means a long wait at the dealership for a ride (this mornings wait was 1 hour, 10 minutes). AutoNation Toyota does not offer ride-share transportation which is fairly standard at other reputable dealerships. Service department does not provide any options such as car wash, interior vacuuming or interior sanitation post-service. When I retrieved my vehicle today, the rear windows were fully down. Luckily none of my personal belongings were missing but was disappointed to find my vehicle unsecured in the publicly-accessible parking lot. The service department does not answer their phone after 4 PM - even when the call is transferred from another department. Will be seeking another Toyota dealership to perform future service on my vehicle.

Picking up my husband car after being serviced, a sales associate interrupted me while trying to put my 14 month old car seat in the car and instead of asking to move the car beside us that he was trying to sell he stated I was interrupting him trying to sale a 40k dollar 4Runner and that my car door was going to scratch that 4Runner. Also stated I needed to learn parking lot courtesy. This is absolutely not necessary especially when I’m going as fast as I can to safely insert my child’s car seat into the car.

Maintenance done in timely fashion Had to remind them that work was covered under warranty and to please remove the 89$ charge When asked why this happens, and this is the second time, was told someone doesn’t check

John T was my sales professional and he was exceptional. He took time on his day off to meet me at the dealership for a vehicle I was interested in. He ensured every detail was handled when I made the decision to purchase. The team at Auto Nation completed the package and I am excited with my new Tacoma TRD Off Road. I will recommend John T and the team to my friends and family. Great experience! Thank you.

Excellent experience!!! I worked with Christo and he was great to work with! He Always kept me informed of any changes in the buying process! Ask for Christo if you have any questions about the inventory and he will help you make the right decision!

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!

Easy, honest, affordable

John T Jr Awesome

My experience with the salesperson Cristo was great. He was prepared to meet with me, knew what i was looking for, and thorough. Once we met with the finance person, our experience was terrible. We were told papers were being prepared to sign, waited an hour only to have the finance person come back and ask if we had a down payment. Mind you we were trading 2 Toyota’s with value that were in great shape. When asked why the financing papers were not ready we were given the run around, etc. After making it very clear that we would be leaving without purchasing a car, the financing was magically worked out. Cristo was great, management and finance not so much.

Very professional. Tells me what I need and do not need.

DO NOT BUY FROM THIS DEALER When I walked in they told me I could not pay cash in full price. They said it was against there policy. They were also very rude unfortunately, at the same time. We waited 4 hours for then to get approval for us to pay in cash. At the same time I called around other automations and they told me to speak to the GM, when I did- they sent me to a finance manager- which wasn’t helpful or nice about it at all. They even rejected our cashiers check. We drove down to this dealer to due limited stock in the vehicle. ( I live 2 hours away) I had to come back and drive another 2 hours, after the weekend since I walked in there on a Saturday, and the banks were closed so I couldn’t get a new check. When I got there they told me they could only offer us TWO oil changes. I’ve boughten lots of cars from Autonation in the past full in CASH, just not this dealer specifically. They always offered me oil changes up to 50k- 100,000k miles. Or something equivalent when buying a car from them. They offered me TWO up to 10k miles...absurd. That’s just not right when someone pays full price for a new vehicle from the dealer like AutoNation. I always service my cars at Autonation and I am a long time customer, even when my package runs out I go to service my cars and renew them by paying for new service packages.

Worked through their online chat system to check availability and schedule an appointment. Confirmed availability, scheduled an appointment for the next day at 1PM. Internet sales manager emailed to confirm interest that evening. I head to the dealer at 12:30, same sales manager sends an email while I’m driving to let me know they don’t have any in inventory (website shows 109 in stock… that should have been a red flag). I get there at 1, check my email while waiting for him to finish something and see the news. He walks over and he says he reached out earlier today to let me know they have none in stock but I can put down a deposit for one in 3 months. Sweet bait and switch, I’ll take my money elsewhere.

I went expecting just to look and not find what I was looking for. To my surprise they had exactly the car I was wanting. Cristo worked with me up to closing and the next day. He never made me feel pressured and he worked hard to get this to the payment I wanted. After much back and forth (which I fully expected) Cristo was able to get me the car I wanted and at the price I wanted. He was incredible. If I had felt pressured I had no problems with walking. Cristo never once made me feel pressured though. Such a great experience and I have the car I wanted. If you're wanting a new or used car definitely go into AutoNation and ask for Cristo. He'll get you setup.

Great job Sergio!

A true warehouse experience. No customer service but good prices. For the service center, left my number for a call back and no one ever called me. Had to go in person to make an appointment. Work was done well and on-time. Bought the car during Covid and was never shown how to work any features of the car, not even how to turn on the radio. I felt like I was a burden; like they couldn't get my money and get rid of me fast enough. I guess you don't pay enough to be a person and not a number at Autonation.

good work on replacing the recalled fuel pump and re placing the air filter for the air conditioning system

A lot of people dread going to the dealership for service and often refer to them as the "Stealership". Not me. I get the service done on my 2020 Tacoma TRDPro at AutoNation Toyota Arapahoe and have had nothing but excellent, honest, reasonably priced service. Yes, you will pay a little more at the dealer, but the peace of mind knowing that I've got people working on my truck that know it inside and out is worth it. Always greeted promptly and with a smile and service is done quickly. Waiting area is pretty good too. Coffee and wifi are solid.

Professional knowledge and friendly.

First let me begin by saying that our Representative we were dealing with was FANTASTIC. However, the leadership at this dealership and the message they were sending needs to be heard loudly. We went to purchase a NEW Toyota 4Runner. They had a beautiful one in stock not yet sold. The Representative told us that they would not be able to sell us that car UNLESS we had TRADE-IN of VALUE. We did not. We simply wanted to buy that vehicle. They were UNWILLING to offer us that vehicle but instead said they would be willing to do a deal for a NEW Highlander without a TRADE-IN of Value. Now riddle me this - since when does a Dealership TELL the CUSTOMER what vehicle they can and can not purchase. We needed a vehicle so I accepted the Highlander site unseen. What the dealership didn't know is that we have 6 children that might all want a Toyota someday and now they will get one lease out of me and Never AGAIN. EVER.

Just bought a brand new Toyota Tacoma and I'll tell you what they go above and beyond to make it happen! I'm pretty sure I'll never buy a car from anywhere else ever again!

If I could give them less than one star I would. I was going to finance my purchase of used RAV4, and was assured (verbally) that there would be no penalty for paying off the loan early. When we got to that section of the paperwork/contract, sure enough it said there could be a penalty for paying off the loan early. I said I was no longer interested in purchasing the car and would not continue signing the contract. They then brought in two other employees, including Uzi, the salesman I worked with, to try to convince me that it was against Colorado law. I asked for them to show me that section of the law and they couldn't. I requested the title to my car (that I was planning on trading in) back and for my check back. They said I could have the title but that they had already ran the check. I thought they were just bluffing and were trying to pressure me into completing the purchase. Sure enough, they cashed it. They also texted me a photo after I left of a section in the Colored law about there being no penalty for paying off a PAYDAY loan early. Did they really think I would be that stupid. I have already contacted my bank, the BBB, and an attorney. Needless to say, I will never shop here or service my car here again.

So glad I purchased my vehicle here! The customer service has been amazing since the very beginning. The purchase of my vehicle was very smooth and the service department is always great when I take it in.

What a complete rip-off! Bought a 3-year old Toyota 2-years ago. The dealer used extreme pressure to sell an extra $4200 service package. For two years they've been saying we really bought a lower-level service package that doesn't really cover anything. Paid over $4k for the privilege of pay $194 for an oil change.

The intended vehicle we drove from Salida to purchase was sold as we were looking at it but came out way ahead with more options and luxury for basically the same deal. Outstanding work from Disney and the Staff to make us happy and drive off in our Tundra TRD Limited. Thank you Disney and Auto Nation Arapaho

After buying a used car, I noticed they used several Old Tricks, like adding in extra fees, signing me up for protection plans & charging hundreds for them. Other problems too. Sleazy place to buy a car from. Avoid.

The Staff is always incredible at AutoNation Toyota on Arapahoe.

We have bought three brand new Toyotas from this place, mostly out of convenience because it is so close to our house. Going forward you’d think they’d value their current customers but this is not the case. Twice now I’ve been given the run around in regards to a trade in deal. They will attempt to pull the wool over your eyes and make it appear as though you will get a good deal just to get you in the door and the second you see the deal on paper you’ll realize how shady this place is. I ended up going with Larry H. Miller in Boulder and they sold me a brand new 2021 4Runner for asking price as well as giving me top dollar for a trade, as opposed to Autonation who is selling their cars for 5-10k over asking. Even their service department guys said their sales team tactics and prices are outrageous. Save yourself some time and frustration and look elsewhere for a deal.

Bought a used car recently there. Not too bad of an experience. They do play some very strange, odd tricks though. For one, they will not give you an Air Care Colorado emissions tesing coupon as state law requires. They say "we'll mail you one later" and then weeks go by, nothing. This is how they get out of paying for any repairs to make it pass emissions, since the state only allows 3 days from the time of purchase to emissions test it and return it for repairs at the dealership's expense, so they simply delay giving you the coupon buty say "it might be in the mail to you". Secondly, they play weird games at payment time (The Finance office) where, if you say "No" to their windshield crack insurance, then they will just sign up for it anway, charge you $700 cash, and then take the $700 off the car's purchase price you already agreed on. Very strange.

Bought a used car. I didn't notice they sneaked in an extra $700 charge for some kind of useless "protection" package. Also, they don't comply with Colorado Law about selling a car that doesn't pass emissions. Horrible experience. Sleazy sales team. Do not trust.

Jeremy S. is the best customer service rep that I have ever dealt with at AutoNation Toyota Arapahoe! He was very professional and friendly. He went over all of my "add-on" options to my 40,000 mile service, told me that it would take 1 to 1 1/2 hours to complete (service was done in 1 hr 15 minutes), sent me a text when my car's service began and also when it was completed. He explained all service performed and even offered to show me where my car was parked. I highly recommend seeking out Jeremy if you need to take your car in. Excellent customer service!!!

When I called to schedule an appointment, it went well. The call was answered professionally. I asked for a certain service representative (SR) and was transferred. He was on vacation the the SR who answered the phone informed he could help schedule the appointment with the representative. It was scheduled for the date he comes back in from vacation.

I love going to this location because the staff is always really friendly, quick, and professional. They never try to upsell me on parts or services I don’t need, and they are always happy to answer any questions I have.

We've been taking our car here since we bought it and as always the customer service is great and the maintenance on our car is done on time.

I went in for a recall and was greeted very kindly and was told that it can be approximately three hours for the work to be done. About two hours later I was told that the work is completed, I was surprised at the efficiency and happy with the results. Who wouldn’t be? Great work folks, another reason why I’m happy with this service department.

Service was done expertly. I have been using this dealership for many years for both my 4-runner and Prius, have been very satisfied, and will continue to bring in my cars to them.

Had an issue with one service advisor, but a couple others stepped up and made our day. :)

I needed to take my truck in for its 10,000 mile oil change and when I called the first appointment was nearly three weeks away. No big deal. When I dropped it off I was quoted an hour, “maybe an hour and a half”. I waited inside and after an hour and 45 minutes I went to check on it and saw that it was still in the same parking space. The gentleman I originally talked to apologized and said he would get it back right away, but I didn’t have another hour to wait. It was very frustrating and I won’t be back.

Jeremy Sittner was my service manager. He was extremely knowledgeable, friendly and professional! My car was well cared for and service was completed in a timely manner.

Please get your Toyota serviced somewhere else. This place is childish, unprofessional, and lazy. I had my car towed in because it broke down. A guy named David was handling my car. He was very rude, made me feel like my car was an inconvenience to his day, and seemed plain lazy. He told me it was an alternator and a belt that needed to be replaced and some type of belt and told me it would be $1200. I told him i had a warranty and he huffed and puffed on the phone and said i needed to send in the info asap which i did. I never got updates on my car like Jason had done in the past. They kept my car for a week and would not give me a loaner. David never checked in with final costs before proceeding with my car, and he told me the day of pick up it would be $200. This is fine, but Jason in the past had told me the breakdown of the costs, what warranty covered, and what I would pay out of pocket before moving forward so I would not be surprised at the end. I checked in with David six days after i dropped off my car and never heard back until the next day. He said he needed to make some calls and I asked when he planned on doing that because seven days now is a long time without a car when you have two kids and work full time. He was very rude and finally texted back "you can get it now." Then, when I came to pick it up, the guy told me to wait outside for my car. Well, some other guy took 20 minutes to bring my car around. No apology, no nothing. Instead, I came back to my mats being all flipped upside down and not installed correctly, alllll my preset radio stations changed, and the clock was changed as well. I'm not sure what kind of immature children they have working here, but it's not worth the headache and rudeness.

Friendly people

Service personnel was very courteous and the time for them to work on my car, was less. YES, LESS. That’s service.

Worst dealership service dept., nothing but liars and scammers. Had vehicle towed there for an estimate and repair of rodent damage to wire harness on Jul 12. After many calls from myself and the insurance adjuster received no estimate as of Jul 21st they had done nothing with my vehicle. They told me they were waiting for approval from my insurance, whereas my insurance told me they have never received anything from Autonation Toyota Arapahoe. All lies… Most concerning they verbally told me the cost of repair was around $500, which simple internet search shows wiring harness replacement runs in the $1000s. Moved the vehicle to Groove Toyota service dept. on Jul 21st, Groove had the estimate to my insurance which was approved and parts ordered the next morning Jul 22 with proper estimate over $4700. Avoid Autonation Toyota on Arapahoe at all cost, what a nightmare!

Hunter always does an amazing job. Service is top notch. 👌

Friendly people and were able to get my car in for an oil change.

Great service, communicative and friendly staff. Good experience all around. Will be returning.

Service was great as always! Excellent experience! Great feedback and thoroughness.

Great experience buying a used car. Got a great vehicle at a great deal.

Service department...Took my car in for an oil change only to find I needed an appointment...the wright up guy acted like..... my mom always said if I couldn't say anything nice I should shut up.

You know the stereotypical salesperson that people dread when buying a new vehicle?!? Uzi Khan is the EXACT OPPOSITE of that! He is so helpful, so friendly and just an all around good person. I would highly recommend AutoNation Toyota Arapahoe for all of your car buying needs as I've purchased cars here before. If you do choose AutoNation Toyota Arapahoe, find Uzi. You will not be disappointed.

I guess I can't say that Rafael, my salesman or Roberto V in finance were "rude" but they really couldn't have cared less about the transaction. I bought a 2019 Corolla at AutoNation never they have a zillion of them and it was convenient in that regard but it is very obvious they are understaffed or just not staffed up for the surge in auto purchases. When I pulled the car off the lot it was on Empty with no gas, had an extremely low tire and then two days later the maintenance light came on. All of this amounted to small stuff and the service dept was actually awesome in that they reset the maintenance notification for me and they were professional about it. From a sales perspective, it definitely did not feel like the transaction of the past where you were offered a coke and smile. Also, I asked about obtaining gap coverage and was told it wasn't possible which wasnt true it turns out. The guy just wanted me out of his office because there was a line in back of me. So my current insurance with Geico doesn't offer gap coverage so now I don't know what to do. Thank you AutoNation. I won't be back. That in fact solidified the fact that I'll most likely never buy a car again. At least from a dealership.

I had an appointment for a 15,000 mile checkup for my 2020 Corolla. That is to say, Toyota Service knew that I was coming and should have been prepared to service my vehicle quickly. The 15,000 mile service basically rotates tires, checks fluids and brake wear and little else. This service usually takes less than an hour. This time I had to wait 140 minutes for this service to be completed! In addition, the service manager, Anthony, offered no reason for waiting more than 2 hours for this very routine service and was rudely indifferent to my situation. I've purchased 4 vehicles at Toyota Arapahoe in the past and I believe that if you have an appointment for service you should be treated expeditiously on time and with a smile. This was a very bad experience which Toyota Arapahoe Management should be very concerned about!

I went in for a 15k check and fuel pump recall on my 2020 Tacoma. Spent 7 hours and then was sent home with a rental. When they first gave me the truck as I drove off the lot the engine light came on. I returned and waited an hour before I was told what happened and that they replaced the pump and were running a test drive before sending me on my way. Unfortunately the test drive failed and I was told it would be ready the next day. I was given a rental and also told it would be no cost to me. When I returned the next day my invoice said the rental was free except for gas. So now I have to pay for the gas. The invoice also says, "...found fuel main valve assemblies installed incorrectly." So the entire episode was not a bad pump but incorrect installation. The gas cost and wasted hours is not as important to me as the facts that I was told no cost to me and also had to read for myself that the original problem was an installation error. My service advisor was friendly but my overall experience was very negative.

Asst. Service Mgr. Bill Grubb. He always delivers on time and sometimes a little less than the estimate. This time he took care of an inverter coolant problem for the hybrid battery without a charge. This is typical of Bill's customer service. Strongly recommend using Bill for your car maintenance needs.

Really nice staff, very helpful so far

Was baited to the dealership with a different price. First rep didn't know what the price actually was and when I said we'd make a deal if they remove a package I didn't want they threw my keys at me and said "we're all in" They called back the next day to adjust the price after we walked out. So after actually taking to the manager they adjusted a few things and actually made a deal with no unnecessary up sells. That should of been the end of it. But they don't even know how financing works, still wanted my details even though I have an approved loan in which they just need to look up and run though their system. Jesse, biggest sexist prick who can't even do his job properly, can't even add up numbers for the correct down payment, so the loan is off from where it should be to increase the payment, can't tell if this was intentional or just incompetent. It's not even their loan provider! Not to mention just rude to myself and my wife. On top of all that, car wasn't clean, thanks for that handling fee... And the alignment is off, to which I can't get a service appointment for, and reading other reviews I should probably take elsewhere anyway!

My boyfriend and I were taken care of by a sales rep named Cristo. He was very polite and courteous and tried helping us out with giving us the best deal possible for our new vehicle. There was no shady sales pitch nor was there any time where it felt like he was forcing us on something we didn't want. If there were more sales rep like Cristo, there would be no issues selling vehicles. Thanks for your service Cristo!

I was helping my dad find a car and Michael (Mike) Elario made it a very pleasant experience. He was responsive, friendly, and most importantly, he wasn't pushy in the slightest. It was definitely one of the best car buying experiences ever! If you are looking for a Toyota, go see Mike!

Not particularly friendly. Also, whenI made appt, I had mentioned my video display is mot working properly and that was added to my request so expected it would be looked at during appt. I was told at appt that I would have to make another appt for that repair. I would have liked that info when I called for appt so I wouldn't have to come back twice.

Fast and painless service. This was my first time buying a car and having quick paced service without hassle was very important to me. Erin Gafford did a phenomenal job of this and ensured an enjoyable experience.

I am always treated like a king - thank you!!

Terrible experience. The service issue was a recall notice. Arrived at scheduled appointment and about 45 minutes later, I was informed that they were behind and had to keep my car overnight per the service rep. I contacted the service manager because service should have know when I dropped the car off that they were behind and should have told me so I could reschedule. The service manager put me on hold, came back later and said that the service rep was incorrect that they couldn't complete my recall that day; that my car was being worked on and would be ready that day. I receive a call 15 minutes later that there isn't a recall for the car I brought in but for another car we own. (Obviously, a mistake on my part for not double checking VIN). If the mechanic was already working on the car, as the service manager stated, then wouldn't he know that the recall wasn't for the car he was supposedly working on? I don't want to take my car to a dealership where the service manager blatantly lies to the customer and, worse, throws his employee under the bus as the scapegoat.

These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.

Great selection of cars only place we could find what we were looking for

Marking up 4Runners 5K over MSRP due to “market adjustments”. Go somewhere else.

Very easy to set up. people that I worked with were very kind. Everything went very smoothly and quickly. Thanks, Arapahoe toyota

One of the better used car experiences ever. Emilio was the two things we asked for in a sales associate, knowledgeable and low key.

I had a 90k mile servicing and front brakes serviced. All went well;

Yesterday afternoon I arrived for my 20k service appointment for my highlander at AutoNation Toyota Arapahoe service department. Service here —and sales too —have been uniformly excellent in all ways. I have a 2019 Highlander hybrid and never have a problem. Polite, helpful, prompt and efficient staff. Yesterday was most recent example of good quality service. Very pleased.

Jason (with the service department) was incredible. Very friendly, knowledgeable, and understanding. He gave us the advice we needed, and did not pressure us. In all, he was phenomenal and made our experience!

Our service person, gave me a quote. I was charged the quote, but they didn't replace the front pads on my break job. They just said the back breaks were repaired. I thought the quote was for a complete break repair. I feel like I will have to go in again sooner than I plan.

This dealership have an amazing service starting by the sales man Mike wan an amazing person he was able to hold a key for us because we were coming from more than 2 hours away. As soon we got there he took care of us and offered everything we needed to make the buying process more confortable with one kid and a newborn. I spent months looking for a 4Runner and I was able to find it there thank goodness. The financial lady Hira is such an incredible person that makes the process so easy that you don’t even feel stress by buying a car, thank you so much for helping us, definitely this dealership is one of the best or the best in the whole state of Colorado. Also Antony ray from service he was such a polite guy and was able to accommodate us last minute to install a few things we add to the 4Runner. Thank You Mr. Mike, Ms. Hira and Mr Anthony, a forever grateful costumers here!!

4 hours for an oil change. Need I say more.

They have an extremely slow service department. Took 2 hours for a tire rotation and that was with an appointment. Toward the end we were told it would be another 10 mins and that turned into 45. All the employees were kicked back on their phones. Seemed like there was no urgency on anyone’s part.

Dropped off for 5k mile service. Quick and easy, nice folks.

Bill Grubb really saved the day for me. I was having major issues trying to schedule work on my Rav4 and was up against a repair deadline. Bill was able to step in and get my car serviced. Well Done!

Excellent service great communication skills

I recommend you buy elsewhere, based on my experience. I received a dealership spec sheet from the Internet Sales Manager with a quoted MSRP. Requested out-the-door, all-in cost. Was given price $2,000 higher than quoted MSRP, together with new, out-of-nowhere protection plan fees of $1,500. Assumed it was a mistake. Called them on it. Was told no, no mistake, that's now the price, take it or leave it. Easy decision to walk away. For me, important to do business with sales rep and dealership that doesn't waste my time, and demonstrates integrity. Not too much to ask. Unfortunately, this place does not measure up on either front - instead, exemplifies stereotypical, not-to-be-trusted approach to selling cars. We can all do better.

I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!

Terrible, I made an appointment for the recalls on my 4runner to be fixed and get the transmission flushed! They didn't do the airbag recall and at the end of the day said they needed it for another day. I ended up missing a day of work, and then had to take it back bc the check engine light turned on! So there's another day at the dealer. No thank you, I've purchased two vehicles from this place, no more. Service ends once the payment is complete.

I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!

Jez in service did a great job for us

Very disappointed in our experience with this dealership. We were passed around between 5 different people during our shopping experience and were left waiting for hours on multiple occasions. The salespeople and used car appraiser were highly unprofessional with the exception of Natalia who was very kind and actually tried to help us. When it came time to discuss numbers the "bosses" changed their offers for our trade in lowering it by thousands with no explanation of why. Bottom line is that the staff is highly unprofessional, wasted our time and made us feel like we were a burden for wanting to purchase one of their cars.

Michael Elario and Hira are the absolute best!!! I just bought my first car here today and they were so helpful and kind, I appreciate them so much!! If you need a new car I highly recommend coming here and asking for them!!

Service was good, but it took 4 hours to rotate tires, change oil and check a sensor. And that was with an appointment.

Crooked, tried running my pockets. I know 3 other people who were taken advantage there. Buyer beware!

The salesman was great I wish I could give him five stars. But then when we got our final numbers for the price of the vehicle and they had thrown in multiple options that we had not asked for. One of them was a non removable option. Therefore that is not an option, so it should have been included in the price of the vehicle from the beginning not just thrown in at the last moment hoping you don't notice. I am not the only family member who has had a similar situation like that at that dealership.

My husband, child and I just attempted to go into this dealership with the intent of buying a vehicle. We walked in and no one was offering to help us. I went to the front desk clerk and asked for a salesman and we waited for 25 minutes. Insane. When I asked to speak with a manager she just said, “I just texted everyone so I’m not sure.” Insane. Don’t go here if you want kind service.

Do NOT purchase the oil maintenance package. Worst customer service and scheduling experience I have ever had. They changed my car’s oil incorrectly, not sealing the oil filter all of the way and caused an entire leakage! Would recommend taking your business elsewhere unless you don’t mind waiting for hours at a time just to speak with someone. Also had to wait over 30 days just to schedule my maintenance. Very disappointing

Brought my vehicle if for a coolant flush 7/6/2021. Was told on the phone when I scheduled the coolant flush, the flush would take about an hour. With that information I went ahead and scheduled my day with an appointment 3 1/2 hours later after the coolant flush appointment. I got to the dealership 20 minutes early to allow processing time for the coolant flush. I informed the service personnel of the appointment. At 1 hour into the appointment, inquired about the vehicle. I was told another 20 minutes. I handed the vehicle over to the service department at 0816 hours. I finally got the vehicle back at 1145 hours. Needless to say, I missed my appointment. The appointment after the service was important, and difficult to schedule in the first place, now I had to reschedule, and thank goodness the did not charge me for the missed appointment. NOT HAPPY!!!

Great experience. Alex was awesome. Super nice peeps.

Quoted $300 and change for new keys. Couldn't do the job for that so they raised the price to over $1300. Nice bait and switch since I didn't want to pay to have it towed again. Picked the car up and the bill was over $1600. I told him no and he acted like he was doing me a favor to knock off some labor and add a 15% discount. They had to jump start the car to bring it to me when it had no battery issue upon delivery. Now it is sitting in the driveway, dead. I won't be back and won't recommend them to anyone, ever.

I HAD A REPAIR DONE THAT I WAS NOT UNDER WARRANTY, BUT WAS JUST A FAULT IN ASSEMBLY. BILL IN SERVICE WENT TO BAT FOR ME AND GOT IT REPAIRED AT NO CHARGE. THAT IS NOT THE AMAZING THING, THE AMAZING PART IS HE GOT IT REPAIRED IN ONE DAY. EXCELLENT SERVICE AND CUSTOMER CARE.

The Wal-Mart of dealerships.

Quedé un poco decepcionado de la atención. Como es muy habitual, los vendedores o se esfuerzan mucho en lograr que uno de sus bancos te financie la compra del vehículo. Al final me llamaron por teléfono y me dijeron que si yo tenía un banco que me pidiese financiar, que Ok pero en mi opinión no mostraron mucho interés por venderme un vehículo. Además creo que cuando vieron que yo era un conductor de Uber, pensaron que no tendría mucho en donde apoyarme para obtener el crédito. Por último, los vehículos usados están sobrevalorados. No recomiendo visitar este concesionario, Además su shock de vehículos no es muy variado.

Greedy.. I went in looking for a 2021 Tacoma and the window sticker (MSRP+fees)says $40k and change. I was ready to purchase the vehicle until he informed me that they have added a $5k increase to the price, which was stated nowhere… Then he told me that most dealerships are doing that. Well, I can confirm that Stevinson, Groove, and Mountain States Toyota dealerships are NOT doing that on the exact same models. If you want to up-charge people maybe make sure that your greedy tactics are reflected in the price shown. I am not really one to leave a review, as I have worked in retail for a long time and people can have off days but this is strictly a rating for the dealership and how they run their business. Their customer service was adequate.

I LOVE AutoNation! I bought my car at AutoNation Arapahoe and have all my service appts here. I HIGHLY recommend Dante if you are looking to buy a car! And for service I had Jason who was phenomenal! ALLL of my needs were met and I will be back ❤️❤️

Employees expend more time on the phone that taking care of the customer. I wen for an oil change and I wait 15 minutes to be help just to give my keys and other 2 hours to do the oil change, Question: What I need an appointment if Toyota is not ready for do the work on time?

These guys are always great to work with and again accommodated my crazy schedule to get my 4-Runner in and out!

I find it ironic that I am being asked to comment on a service that I never ended up getting. My service appointment was for 1:45pm on a Thursday. At 3:04, I was called while I was waiting, at the dealership, to be told they were running behind and it would be at least another 60 minutes. My car had not even started service yet an hour and 20 minutes after my scheduled appointment. I was offered a discounted oil change (-$12 since I had a $24.99 oil change coupon) for my troubles. I have left the GM a message to talk about my experience, but have not received a call back yet. Unfortunately, my work schedule requires me to take time off to complete appointments such as these. I lost half a day of work, waiting for a service that never got completed, because waiting another hour was not reasonable, when guests were arriving at my home later that afternoon. Had they been honest about running behind when I arrived, I would have rescheduled and gone about my day. Instead, my time was disrespected, I lost hours of work, and was treated dismissively. I am in the market for a new 4Runner, but it won’t be purchased from there.

The most awesome experience I have ever had buying a vehicle.

I am pleased with the quality and timeliness that I received from Bill Grubb at Auto Nation Toyota in Centennial Colorado Yesterday June 29, 2021.

great review of my Tacoma identifying some issues. They called me to review and completed the work in plenty of time. They also gave my a 10 % discount. I also took advantage of their free ride home, the driver was very friendly and had some great story's

I really appreciate the Service Manager Pat brown he always takes such great care of me and my cars. If Pat Brown wasn't there I don't know what I would do. He treats me and my family and all of our cars like his own. If I could I would give him a tip. But I know he would just give it to the Service writers. HE is the greatest asset in the Service department at Auto Nation Toyota at this time. Don't let him go. Thank You Matt Messner Security and Investigation Specialist

Using the Truecar site to locate a vehicle that meet may needs allowed me to locate the car at Auto Nation where David showed me the car and was very helpful explaining all the options of the car as well as my finance options. The approval was quick and painless. Everyone was very professional and friendly. I would purchase a car from Auto Nation again.

I purchased a truck from them less than 6 months ago. The clip for the visor broke when trying to move the visor and they refuse to replace under warranty. They are stating that I broke the piece.

Salesperson Neil Fitzmaurice was professional, knowledgeable and very helpful before, during and after the sale.

Joe Bates provided great friendly customer service. Definitely a place to go to if and when you're looking for a new / used vehicle.

Bill my service rep prompted the tech working on my Tacoma to apply a ECM flash that he thought would address my issue. I'm glad he did it completely changed my driving experience with shifting issues. thanks Bill

Luis was amazing to work with! I would highly recommend him! He was honest, reliable, easy to work with, friendly and very helpful. I needed to come back in once or twice and he made sure he was available to help me even though the last time I came in did not fall under his perview; he made sure I was taken care of. I'm so thankful for such a positive experience!

I was pretty upset because I made an appointment for an oil change and it took 2 and half hours. made me late for my appointment I had afterwards.

I have been taking my cars to Autonation Toyota for service since I bought them there and have always received excellent service!!

My maintenance advisor was extremely helpful!

I think. Bill is the best guy ever! He is the only guy I trust!

We are not happy. We were to have a rental car. People at dealership did not follow up as to the failure of enterprise bringing the car over to dealership. I was there from 10am to 3:15. Enterprise was to have car there at 10:30. 1130. Talked to service they were going to get right on it. My wife got involved called 4 times. It turned out later it was to late for rental. Guess everyone was to busy. Will be considering either going to a different dealership or looking at a Cadillac or another brand.

Friendly and very quick.

took 3 weeks to get a 10,000 mile service! was told it would be 1-1 1/2 hours-at 2 hours they had not even brought my car in! I told them that was very bad service. 25 minutes later it was finally done! The car wash was not working-it was "scratching cars!". Ridiculous service for Arapahoe Toyota-it has never been this bad!

I worked with Jez to schedule my 90,000 service. When I arrived Hunter assisted me with the vehicle and Toyota provided a shuttle for transportation to and from my home. I will only take my Toyota Camrey to AutoNation Toyota to be worked on. The team is trustworthy and reliable and the service is terrific.

Jeremy Sittner is very professional and addresses issues at hand with the vehicle maintenance. He made excellent suggestions regarding my tire situation. I’ll be back! Integrity and honesty are hard to find - Jeremy has both !

We called ahead of time to get a sense of what the cost was for a HV battery for our hybrid. We explicitly asked multiple times and they told us with work included and the new battery and everything we need for the HV battery would be $600 approximately. This was said is the worst case price. We scheduled an appointment at which they said they would assess for $50 and then let us know exactly the amount if they do not need to replace anything and maybe there is something else going on. Then they tell us to replace the HV battery would be $4000 plus tax. So now we had to pay $50 for them to tell us what we already knew and waste half a day.

My service advisor Hunter was the absolute best at explaining things, offering suggestions for what maintenance my vehicle may need and most important to me was he gave me an idea of what to expect in the future so I can plan accordingly and budget for when I return. My vehicle was ready when he said it would be and I am extremely happy. I trust my vehicle 100% to Hunter and his team.

Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.

The service department was extremely slow. I waited over 2 hours to have an oil change.

Amazing service!

Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.

Bill got us our new tires and brakes installed in a timely and efficiently! Saved us some money and kept our family safe!

We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.

Spent over two hours (with two kids) waiting for a tire rotation and oil change. The man approached me saying I wasn?t due for an oil change, although my car ?maintenance required? and mileage said otherwise. I told him this and he told me ?the people in sales don?t know what they?re talking about.? I leave the lot with my maintenance required signal still on and came back to fix it, still under warranty and now they want to charge me $85. xxxxxxxxx

I had a significant problem with my Avalon overheating. The car was towed to and serviced at Autonation very quickly and completely. The excellent service advisor was Colin Mackiewicz. Autonation has serviced my Avalon for the last 20 years, and I have always been treated well. They also service my 2007 FJ Cruiser.

Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.

John Titterington was great! He was very helpful and knowledgeable. Great buying experience!

Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.

My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.

Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.

David’s customer service is the best

Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?

took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!

I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).

Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.

I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.

Timely, clean waiting area and friendly service

Excellent , the people in the counter was very educated, explain everything easy and the service was faster

Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs

First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.

Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.

received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant

Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.

Vehicle done prior to their quoted time. Kept me informed throughout process.

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!

Have broken parts on vehicle need to order them, to be installed later

Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.

Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,

I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.

Gab was great and help me get into a new SUV..

As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.

This place is a great place to get service the management is super helpful ?

I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.

I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.

Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you

Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.

No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.

I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota

I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.

Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.

Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.

I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.

Great service, and the waiting was not long. All in all it was great

Jason was really nice! He help me with my car service!

It’s the best for do the service and great people help to the costumers ...,!

I had made an appointment for my car to be serviced and a couple of repairs. I mistakenly came in a day before my appointment. Instead of being turned away, I was told it wouldn’t be a issue and to leave the car. It would be done during the day. I appreciate the customer service and the wrk being done when I made the mistake.

Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.

We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!

They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.

The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.

Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.

Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.

My service appts at Autonation have always been excellent and professional.

My brother just spent 8k on a used vehicle the guy convinced him into buying saying over and over again how the car was okay and safe for him and my nieces and nephews and turns out the car had a lot of problems! Costumer service was awful! Kept mentioning my brothers finances as of that help the situation! Texts between my brother and the sales guy were exchanged promising help fixing his car and can’t even do that! I can not believe a dealership with such high expectations acted in such a way! Autonation DOES NOT CARE ABOUT IF YOU BUY A GOOD RUNNING CAR!!! So disappointed! Never again will I refer a friend or family to them!

Great service. They answered all our questions and offer help.

Great experience, honest and always do an amazing job. 2007 FJ drives like new again.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

Excellent only complaint is that my radio was changed and not put back.

As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.

It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.

We take all our routine services here.

I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!

I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.

I have gotten all my car services done here. Always wonderful customer service.

Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming

bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.

Bought a used vehicle less than a week ago. Already having engine issues. Tried to call them and was told that I had talk to the salesman that we bought it from. Emailed him the issues and being told that we need to run oil treatment to unclog it (the engine used all the oil within 450 miles). No warning lights came on. AutoNation is unwilling to help. Pretty much telling us that it's our problem now.

My service manager, Jeremy Sittner, met me promptly and advised me what services were needed. He kept me up to date during the time I was there. The service took 3 hours to complete, which I think was too long.

Sales staff was good, then this happened. Bought a certified (125pt inspection, "drive with Confidence") car and on day two of ownership discovered the entire cooling system full of sludge indicating possible major engine problems (head gaskets, cracked head, cracked block). Dropped it off and Autonation concluded that their tech mistakenly dumped oil in the cooling system as the engine tested ok. Car returned to me with flushed cooling system. After finding more sludge the next day, I spent the entire day repeatedly flushing system to remove the remaining contamination. Two days later, after jumping the car twice, the battery tested bad and I had it replaced at my own cost. I was told by the AutoNation service manager that "we should have caught that, we would have replaced a battery that old." It was the original 5 year old battery but there was no compensation for the oversight. Two big misses on the 125pt inspection cost me a lot of time and money. AutoNation response to my online revew: "our General Manager would love to talk with you and rectify these issues." AutoNation GM never returned my call.

Didn't know that oil changes took so long. What was supposed to be an hour and a half long appointment became a 3 hour appointment. The guy (something like Jeremy or Jared) didn't even check in with me. I had to go up to them to get an update on my car, only to be told that it would be another 20 minutes... which turned out to actually be 35 minutes. What is the point of making an appointment and giving an estimated wait time if you're not going to keep that appointment time. If a customer tells you that they will be waiting at the facility until the service is done, you better be sure to make their car a priority and move it up above cars with owners who are leaving to pick up at a later time. This has happened more than once to both me and other members of the family. Next time I'll be a LOT more vocal about getting updates and making sure that my car is actually being worked on so that I don't waste my day there. Oh, and if you're going to blast the radio while servicing the car, make sure to turn it OFF before returning it.

Very quick and easy. No hassle.

Everything was great. It took longer than expected but I am very happy with my repairs.

Great! Jez, service advisor, has always given me great customer service! I?ve been a customer of zjez?d for my last 2 4 Runners. !

Ashton was great. Ask for him and you will be happy you did.

I always get the best service at this dealership. Jez is an amazing service advisor. Very helpful, friendly, and knows everything about my Tundra.

Ashton (Car Dealer) - he is one of the best person that I met in Toyota Dealer shop. I don't write reviews at all but this is the first time ever writing for HIM specifically. The REASON is because he truly takes care of my interest and not his. He gave me the right direction and guidance about my trade in option. Truly for my interest, TRULY. Although I did not trade in or buy a car, because of him, I will definitely comeback. Not just that but I will refer him to people that I know because he was a great dealer to provide me with my BEST INTEREST. IM HIGHLIGHTING IT AGAIN. CUSTOMER'S INTEREST. It's not easy to do that as a dealer. He really became the standard of a true care dealer. I define him as: honest, integrity, trustworthy person.

This was a routine visit to the dealership to get a synthetic oil change for my Highlander. It was pricey, but I went to the dealership because I trust the work and the guarantee that comes along with it.

I purchased a used car from auto nation and within 30 days the car wasn't running. I'm trying to see if they will take this vehicle back and give me my money due to the fact that it's not running I'm having a hard time I wouldn't suggest anyone do business with them

professional service easy scheduling nice waiting room

Buying a vehicle at Autonation Toyota was a very pleasant experience. Ashton reached out to us on line when we were inquiring about specific models. We arrived at the lot & Ashton was there to greet us. He showed us his inventory on the Highlander Platinum & we picked the one to test drive that we ultimately purchased. All in all a nice experience!

Ashton and Greg were very helpful. Great service!

Ran over an ice ridge and had to replace the guard for the fuel lines that are on the underside of the body under the driver's side. Bill communicated the cost and timing and kept us informed as the parts needed were not readily available for the 2000 Camry.

speed, reliable, easy to make appt. , excellent service reps!

Friendly, thorough, Convenient

Ashton is literally the best guy, working his butt just to get me going, overall an awesome dealer

Overall, I was very disappointed in my experience at Toyota AutoNation Arapahoe. From the first encounter with the receptionist who did not even acknowledge we were standing there, to having an appointment with someone who was not working that day, to the extremely pushy financial manager, it was as terrible experience. I did find the car that I wanted and it is great, but my overall experience was bad and I will not be returning to this dealership. My sales person was extremely unprofessional and not willing to show me other cars or talk me through the financial process, he wanted a sale and to do the least amount of work possible. He also was unwilling to even attempt to get me a lower APR and said told me that was just the way it was. Then, the financial manager was extremely pushy and not willing to take 'no' for an answer on buying an extended warranty. Honestly, I felt bullied into saying yes and agreeing to something that was not explained well at all. I have since called back and talked to a different financial person and she was willing to help me cancel the policy and I do appreciate that. When I was getting ready to leave the dealership with my car, again my salesman, did not want to do anything extra to help. After waiting for 2 hours, my used car had been "cleaned" but was missing floor mats and he was going to send my away without floor mats until I requested the ones that came in the listing. On top of that, I do not think the interior of the car was cleaned and honestly it was super dirty. Overall, this was a very bad experience and I will not recommend this dealership or return to purchase another car.

Everything was great! Second time buying a vehicle from Autonation.

Thank you for the repair to my 2003 Toyota 4 Runner. Your excellent service has kept it running well all these years.

Brought my car for recall. Job was done very quickly. The dealership offered a shuttle back home, while the car was being repaired. Very satisfied.

I bought my car from this dealership before it was sold to Larry H. Miller. I moved and can?t find my warranty information. They confirmed my radiator was cracked though no one can get me my warranty info to get it covered. They sent me down the street to Auto Nation Jeep and they haven?t helped me either. Now it?s been over two weeks. I?m beyond frustrated with the customer service. Only Dave took time to try to figure this out. Though still no luck. My service rep was fantastic, yet he couldn?t help find the warranty either.

Deception in price advertising. Actual sticker in vehicle hid additional costs. At purchase tried to add additional costs for items not revealed. Most unpleasant buying experience every encountered.

Great experience overall. John was our sales rep and he was great to work with. Buying a car can be a pretty annoying experiences, as everyone knows. John made it so much more bearable.

The work done was explained and completed in a timely manner

Great selection and service. Great bunch of guys.

Good service, good customer service But the prices are higher than before

Prompt service and response from Stefan! He answered all our questions and walked us through a very smooth process. No negotiating, but was still the best price I could find! Would recommend.

David always takes care of our vehicle and makes sure we are good to go every time we bring our vehicle in...

Great customer service.. Fast and easy to trade in my old truck... No haggling., Great sales team.. Very comfortable atmosphere..

bought a car that turned out to be a lemon had bought a warranty car didn't get fixed i haven't even had it for two years went back to trade it in and got the runaround yet again and the manager got very loud with me kept taking off his mask

Josh is such an awesome guy to work with! He reassured me that my vehicle is in good hands and they get the job done in a professional and timely manner. Amanda M

Once I took possession I noticed the car had not even been detailed, and a t a minimum vacuumed. No that I own it I notice a few details that should have been corrected since this was a Pre Owned Certified.

Easy system to schedule service appointments. Email confirmation is automatic and comforting. The service team are friendly and competent. I have worked with Pat, Jez, Jason and Jeremy. Work is completed on time and I get text updates on status/diagnosis/time/cost. 🌟🌟🌟🌟🌟

Great services in all aspects

Toyota made my 15,000 mike checkup easy and painless. Scheduling was quick and availability was good. Drop off in the evening was convenient and the car was ready by 9 am the next day. The only service I would appreciate being added to a regular maintenance check is if they ran the car through the washer as a "nice to have." Would be great to get back a shiny, washed car.

🌟🌟🌟🌟🌟 New in town- had 10k mile oil change on my 4Runner. Great experience, knowledge, low wait times! 5 star for sure! Thanks to my service manager William! 😇

Customer Service and work was great! I trust them.

Jez was great, brought my girlfriends car in for a quick oil change and rotation it was quick and easy and he really listens to the customers needs. Would recommend to anyone in the area in need of service on their Toyota.

I bought a 2020 Camry Hybrid last January from AutoNation Toyota Arapahoe and had no problems with the purchase. They got me the car I wanted with the options I wanted. Five stars on the purchase experience. But I have to give them 1 star on their customer "service". My car now has just over 11K miles on it and it was completely dead in my driveway. I called the dealership to determine how this should be handled. Every day for five days I called the dealership. Sometimes twice per day. I spoke to a real person 2 times who told me the person I needed to talk to was with another customer but they would call me right back. All other calls were handled by their automated system which allowed me to leave messages with assurances that I would be called back "within 24 hours". I finally called another Toyota dealer and within 18 hours my car had been towed to their facility, the bad battery pack replaced, and was back at my house. It has now been two weeks since the original call and AutoNation Toyota Arapohe has never contacted me. Too bad, the Customer "Disservice" department at AutoNation Arapahoe cost them a customer.

Bryce was very good . He also helped me a few weeks ago when I had my car serviced. Thanks Jane

Took my car in for maintenance and JEREMY helped me. Jeremy was friendly and helpful and a pleasure to do business with.

Jeremy Sittner was my Service Advisor, He was Professional and Caring and reminded me why my Toyota is always serviced at AutoNation. They are simply the best dealership to work with time and time again. Thanks Jeremy!

Loved working with Bill and Natalia. They were very professional and quick. Best experience we’ve had.

The staff was friendly and worked hard to meet our needs.

The people were nice and the finance group was top notch, but in the end it?s the same old car buying experience. Back and forth between the manager and the sales person while I sit there and waste time. By comparison, the Tesla model is an example of what every dealer can (and should) be. I love Toyota, but as soon as Tesla makes a good truck I?m afraid I?ll only own Tesla?s. I wouldn?t recommend this dealership to a friend only because I wouldn?t recommend any old, outdated process to anyone.

Excellent service, super friendly, reliable.

Bill Grubb is the best. He has arranged service and parts for my Toyota's since he started.

I had an appointment at 10 AM and told them I was going to wait. They didn't start working on the car until 12PM. Nobody came to talk to me while I was waiting. Why schedule an appointment if it takes two hours before they even start on the vehicle? At east they could have came and told me it was gong to take longer than expected. Perhaps they don't care because this was a free Toyota service. I have had this same issue before with another Toyota vehicle. It seems like once you check in there is no contact with you until the vehicle is done. Last time it was an hour before the vehicle was taken in for service. This will be the last time I go to this dealership.

AutoNation went above and beyond for me, and I would highly recommend them to ANYONE looking to buy a vehicle.

AutoNation went above and beyond, and I would recommend them to ANYONE looking to purchase a vehicle.

Cristo was a patient and knowledgeable Salesman who worked with my budget. The Financer (apologies, I don't recall his name) was equally wonderful. I highly recommend AutoNation Toyota.

Excellent customer service from Brian. Obtained new Vehicle quicker than promised, and extremely fairly priced. Additionally time in dealership to purchase the vehicle was less than 11/2 hours.

The staff at AutoNation Toyota Arapahoe is always helpful. Most recently, Bill, my Service Advisor, continued to keep me informed of the status of my Camry during a very cold and busy day and took care of my problem quickly. Many thanks.

outstanding service definitely recommended

We bought our Car there because our daughter did. We are both very happy and your people take good care of us. Thanks

Came in with knock in my engine been getting worse but they stated it is supposed to do that. Then said to bring it back if gets worse, I?m just feeling uneasy with it.. my truck was under warranty when it started making noise and still is, just makes me feel strange. The advisor was awesome to work with and I would again, I?m just not sure my truck should make this knocking in the engine they say is ok.. so just not feeling good about the dieg...

The Intake person was very friendly when obtaining my information, He retrieved my paperwork along with my appt sheet I brought in, Told me the timeline since it was in the afternoon that it would take approximately 1 -1/2 hour, All was done in a timely manner since the later you go more delays may occur due to unforeseen issues that may arise when working on other vehicles which may set timelines back, They did a great job,

Didn’t go over what they did to my car. Didn’t offer a car wash but did to another gentleman but not me. Didn’t go over charges with me before performing extra services. Had known the price I would have declined. Didn’t even check my windshield wipers. One was torn but they didn’t notice because despite the fact not many customers were there that day the goal clearly was to rush me in and out. I will go to a closer dealership next time with better customer services

Sam Degrego does outstanding work!! Thanks for taking care of us once again

Excellent texts status on repairs!

The staff and technicians are very professional, knowledgeable and courteous. Stephen Klinger patiently listened to my concerns regarding the vehicle even when I tended to ramble on and fully explained the various maintenance services.

I was very disappointed in the transparency on the final charged price of my service. I was given an estimate of ~$770 for 90K service on my Highlander and when I arrived to pickup my car bill was $954.64. I had not recognized the discrepancy until after the Service person David Bantock ran my credit card and he looked puzzled and verified the original estimate. He rushed to give me a $100 credit without any justification or revised invoice for why that exact $100 was the correct credit. Tax and shop charge and hazardous waste removal only totaled roughly $89. This type of quick credit without exact justification in the service charge makes me not want to trust this dealerships service department

Bill is always so responsive. He helps us every time our Sienna comes in, and he makes it an easy process. Thanks Bill!

Sales and customer service have declined over previous years.

We took our 2003 Toyota Sequoia in for service because we heard a noise coming from the front passenger side of the car. We have 242,000 miles on the car with the original shocks. The dealer diagnosed our problem and replaced the shocks for us. We?re very happy with the work Auto Nation Toyota did on our vehicle.

Autonation was incredibly accommodating in my search for a new truck. I was too picky for anything on the lot so Neil Fitzmaurice set up an allocation on a truck with my exact specs from the manufacturer. Delivered significantly faster than the quoted time too!! I was speaking with a number of dealerships for months trying to secure this vehicle and Neil was BY FAR the most resposive, knowledgeable, and helpful associate of the lot. He put in the extra effort for a long time while I wasnt ready to buy just yet and absolutely earned my business. I had a lot of interactions with other sales staff at area Toyota dealers and no one holds a candle to Neil and Autonation Toyota Arapahoe!

Great service as always! Easy appointment set up and convenient!

Took way too long over 2 hours to do an oil change and tire rotation

Professional and courteous service, very pleasant atmosphere.

Got a 2021 RAV4 xle from Sin .. been looking for Months since my jeep lease was up .. my Friend had bought a 2017 back In April from autonation this place is great . They don’t pressure u and basically hand u the keys to test drive and when u come back they are like what do u think ! They don’t pressure u to buy it. They work with you! Also Carl in finance is amazing as well! I had tons of issues with my Jeep and was nervous spending a lot of money on another lease but new I wanted to try Toyota so far I’m pleased! I’ve been to many dealerships shopping and I was impressed from this place .. well run . Clean and friendly keep it up

Employee are professional and friendly. Best value and quality service. 🏅🏅🏅🏅🏅

I needed a trailer break control installed, the Toyota part had been back ordered when I originally called in October 2020. I called again in January and was told no problem. I assumed I was getting a genuine part, however what was installed is a control I could have bought at an auto parts store and installed myself. My brand new car was at the dealership for 4 plus hours for a 30 minute job. When I picked it up it smelled of oil grease and gasoline. I had to wipe nasty dirty finger prints off my steering wheel and dash. And now the new car smell is of a greasy garage. I was also charged for hazardous waste disposal...when not a thing was disposed of. Very disappointed in this first experience,

Every time I come to AutoNation Toyota they are very helpful and quick!

consistent and transparent. reliable, just like the brand they service

Honesty and transparency. Adequately staffed with positive energy.

The service representative very friendly and helpful. I was seen right away and my car was done n no time.

The whole experience was great! Everything went very smooth and our salesperson was knowledgeable and listened to what I wanted.

Everyone was very professional, facilities are very nice.

Everything was great. I would suggest having the service team take the paper floor mat and part hanger on the rear view mirror out before turning the car over to the customer.

they false advertise their contracts. especially if you go to purchase extended warranty and maint agreement they tell you one thing but in reality something else happens. they promised me free oil change and rotation for 3 years at signing but every other oil change they wanted to charge me for rotation. God knows what kind of excuses they come up with God forbid if I actually have to use the extended bumper to bumper warranty. question them to death at signing.

Stinks!!!!!!!!!!!!!!!!!!!!!

Buying a new car can be a challenge, but these folks made it a comfortable and satisfying experience.

I go I’ll just wait to hear back if I took it in for an oil change… Took three hours. Ridiculous. I brought my forerunner in spotless pristine condition just washed and waxed… There were greasy handprints all over it

People at the dealer did pretty good when I took my truck for a recall service, thanks for taking care of the truck.

Bill was very courteous and helpful

Took care of my 2019 Toyota Tundra for it?s 15k mile maintenance, and they were super efficient, and friendly. They even ran it through the car wash!! Awesome!!

From the time we called to book the appointment to picking up my car we felt everyone went above and beyond to be professional, courteous and to keep us updated.

We worked with Neil and Jesse at Autonation and it was an easy process to get us our new Sienna. Great to work with!

Chairs in your waiting area are extremely uncomfortable

Disappointed I had to pay a fee fir a rental car when my car was there on a service call repair. After repairs, the car wasn?t even washed. I will now go to another Toyota dealership.

I dealt with Stefan Markovic for Sales and Canin Ritz for Finance, both were friendly and knowledgeable about their parts of their process and the options available. It went about as smooth and relaxing as you would hope for with a new vehicle purchase. I look forward to working with Arapahoe AutoNation Toyota for years to come.

Ashton was great. He tried to help me get exactly what I wanted

I went in last week to purchase a new vehicle. I had already made an appointment online. My salesperson was Ashton. We was very professional. He helped me find the exact car I wanted. He made the process very easy and enjoyable. He even picked me up from an appointment to take me to the dealership when my new car was ready. I would highly recommend Autonation and Ashton

Outstanding customer service, clean, pleasant environment, helpful, and sincerely committed to providing me, the customer, with a dynamic shopping experience. Every stage of the process is comfortable, ensuring that I the customer is knowledgeable able about the purchase, vehicle operation, use of the electronics, technology of the vehicle, and the service department is top-notch!!! I can sincerely attest. This is my 3rd leased video from AutoNation Toyota. I am a loyal customer.

Bill Grubb is the best service manager.

I just have a hard time understanding the cost for the service performed

Normal 60K Maintenance performed. Appreciated performing only those truly needed or that were not performed elsewhere (e.g., tire rotation and balance performed at Non-Toyota tire dealer). Service appeared to take longer than the estimate indicated. Intermittent failing car battery was replaced. A 60 month battery was selected by owner although service documentation described the one actually installed as being a 40 month battery. Service Advisor did not call attention to this detail and it was noted by the car owner only after driving the vehicle home.

I waited with a 10 am appointment time for 15 minutes, with service people ignoring my presence. There were not other cars waiting. I finally got out of my car and approached the nearest service person. It was Bryce. He took excellent care of my vehicle.

I've been going to Arapahoe Toyota for over 12 years. The service department technicians are all very nice and accommodating, but i've noticed that the quality of the workmanship has gone WAY down in the past 5 years. The other thing is that simple oil changes have been taking them 2-3 hours, even when i have an appointment. i thought service was the moneymaker for auto dealerships these days, but they dont act like it. I've started taking my Tundra to other places now for some of the service. its just so much faster and quicker to schedule than at AutoNation Toyota.

The maintenance was done on time and the advisor was professional and efficient.

Very trustworthy dealership. Repairs are always done to Toyota standards. I never worry that repairs are not done correctly or that unnecessary repairs are recommended

Stefan Markovic was exceptional with which to deal. He was patient, kind and extremely knowledgeable about the vehicle. I would recommend him highly to my friends and family. Bill Gallagher was also a major asset with my purchase. No games and very reasonable offer that took no time. The whole purchase process was effortless and I felt it was done in an honest fashion. Very unusual at a auto dealership. I am a very satisfied customer and I am enjoying my new vehicle as well. Thank these two men for their due diligence.

I was very happy with the service I got from Josh and Elliot White. They were concerned about my problems and my lack of transportation to and from the facility

Serviceman Bill Grubb was great. Easy to work with, communicated the repairs needed clearly and even showed me the issue so I could better understand the repair cost.

All thumbs up. Done when promised. All COVID safe.

These guys did a great job. Found my break problem and fixed it without a big hassle and didn?t push for any repairs I didn?t need. Super easy to work with. Jason was great.

Great customer service. Appreciate the quick attention upon arrival. Cost of oil change on the high side. Will consider having this done elsewhere next time.

Great service as always and I was able to use a discount coupon from their website.

Everyone was very nice and they did the work and finished on the time they said it would take.

Did a great job very professional I would do it all over again

Awesome service as always. David Bancock an Chris Leadbetter provided outstanding support. Would not take my car anywhere else for service.

I recently turned in my tundra for a recall issue in the service tech politely reminded me that I was ready for a 20 K Toyota care service also. I find it refreshing this dealership demonstrates their professionalism Every time I come into this facility. This is also one of the main reasons my entire family uses this dealership for the servicing of their Toyota vehicles over the past 20 years. Thanks for looking out for us and we look forward to the next 20 years!

Bought my new 2021 4Runner through internet sales agent. I currently own a 4Runner so test drive wasn't necessary, which allowed me to research color/options and negotiate a fair price and have the car delivered. In these COVID times, it worked really well and sales / finance support was excellent.

The service experience is always top notch at Auto Nation Toyota. Bill Grubb is the best service writer. I always know Bill?s recommendations are in my best interest. He always communicates with me to keep me updated on the progress of my repairs and when my car will be finished.

I had made an appointment for my 10K mileage maintenance, which is basically an oil change and tire rotation. I waited almost 2.5 hours for this service. The waiting room was crowed (not ideal during a pandemic). They obviously must have over booked appointments. In addition, the service man talked me into buying a jug of windshield cleaner. I paid for the windshield cleaner but was never received it. I was very displeased about my experience. I also find the employees at auto nation to be smug. Many were were not wearing a proper mask. Just a yuck feeling overall.

Went in to purchase my 2017 ford edge titanium in full. Vlad was absolutely wonderful to work with, he had us in and out within a few days and during Christmas week. We did not wait more than 30 min for paperwork, overall had a wonderful experience. definatley recommend!

Gabe Ricketts was great! he worked with us for over a month into finding us the right highlander for our growing family! I would recommend going here for your next vehicle and seeing Gabe!

Nice and fast. Trade-in plus purchase in and out within 3 hours.

I brought in my granddaughter's 2007 Highlander V6 that I'd given her a year and a half ago for a 10,000 mile service with 21-point inspection and now feel confident that it's in excellent condition for her to be driving during these winter months on her way to work. Since it needed front and rear brakes in addition to the lesser maintenance items and I'd elected to wait for it (I live more than 10 miles away), I was at the dealership for several hours. Their facility is really well managed and clean, COVID guidelines are adhered to, and while wearing my mask (at age 85) I felt as safe as it's possible to feel these days.

While at the dealership getting a nail repaired in a tire, our service advisor informed us that we likely need new tires soon. Considering the current tires we have (purchased two years ago with a 5-year, 60K mile warranty) only had ~18K miles on them, we were very surprised. However, we were even more surprised when the advisor then told us that the wear on our tires would *not be covered* under warranty because the wear was likely due to alignment issues. Never once has an alignment been suggested on our vehicle, nor has this "exception" to the tire warranty ever been mentioned. Now *WE* get to go contact Bridgestone and submit a tire warranty claim on our own - sounds like a nightmare. This sure is a GREAT customer experience, thank you AutoNation Toyota for this great experience, along with selling us a false tire warranty.

Excellent price and customer service. Love the car.

After purchasing a Tacoma in Kennesaw GA, the vehicle went to limp mode near Greenwood Village Colorado, where we were still at a 9 hour drive from home. This inconvenience caused my boyfriend and I to have an unplanned stay Colorado for a few days, Luckily we where near this place, Bill in the service center treated us very kindly from the start, he was savvy, understanding and truly went the extra mile for us, ordering parts immediately, putting a rush order into fixing our vehicle since we where just driving by. They performed a job well done, and thankfully we made it home safely.

Great experience. Excellent communication with the Service Writer.

My girlfriend and I were driving my 2017 Tacoma that I had just purchased in Georgia. On New Year?s Eve night my truck went into limp mode and had a check engine light come on two miles away from the hotel we were staying at in Denver. A tow, a couple nights and a talk with the Georgia dealership later and I took my truck to Autonation Toyota Arapaho. From the beginning, Bill in the service department were great. We were in a pinch to say the least and he took good care of us - he explained what he and his technicians saw as the problems, offered suggestions and was very understanding. His communication was great and we left feeling like we were taken care of.

I traded in my Jeep back in September for a Honda Fit. Marilee was my sales rep and she was both helpful and communicative. A week after I brought my new car home, I had snow tires put on and it was discovered the battery was testing abnormally low. Since I live in Colorado Springs, Marilee helped coordinate to get me a check to cover the cost of replacement in Colorado Springs rather than me having to drive back to Denver. I appreciate all her efforts and the care of the Auto Nation team.

Sales person has poor customer service. Agreed to prices through text but once we got to the dealer she changed the terms. We've bought a few cars through the same dealer and customer service has changed a since.b

Chris Ledbetter and Travis Rodriguez are the best! They always take the time to make a customer feel special. The quality of service is the main reason for purchasing our Toyota's from AutoNation.

Buying a used car is not always a fun experience. At Autonation Toyota they aim to make it as pleasurable as possible. The facility is spotless and welcoming. I had an appointment and my salesman was right there ready for me. All of my questions were answered. I drove away in my ?new-to-me? Nissan Rogue!

I have been a customer for over 20 years. I have purchased 9 new cars from Auto Nation. I took my car in for service a few months ago and was told I would need brakes on my next 5000 mile oil change. I took my car in at that next 5000 mile oil change and was told my brakes were good but I had an oil leak. Since I have noticed that I do not have any oil spots in my garage or driveway I asked where the leak was. The service tech named Rodriguez stated they did not know where the oil leak was and said they would need to take my car to their main shop to determine this. I asked if all my fluid levels were ok such as oil, power steering and brake fluid. He stated yes. Then I asked then how could I have an oil leak? No answer. I had my vehicle checked by an independent mechanic. Guess what no oil leak. Then they put my return mileage for my next oil change as 103,000 miles when in fact it should have been 88900. The finial thing was that Rodriguez said my vehicle would be ready in about 1-1/2 hours. Two hours into it and watching several people who had arrived after me being told their vehicles were ready I decided to check. I observed my vehicle parked in the parking lot. I tracked down Rodriguez and found him eating cookies in an office behind his service tech booth. I confronted him about my car and he state oh you are next up. That was a lie because he came into the waiting room and got a woman he was helping about a half hour after I came in and told her her vehicle was done. She only had a service job. This could be confirmed by Bill Grub. I always thought that this dealership was honest and provided great service. After this experience I have to wonder about their integrity and honesty. Very disappointed.

Requested new windshield wipers in addition to my 30000 mile maintenance. Spent over $800 on fluids and labor. It was a snowy day so when I left the service bay I turned on the windshield wipers. They obviously weren't tested/adjusted after they were installed. I could barely see out of the windshield. Small things like testing and adjusting are very important to customers. I hate to give a bad review but I was trying to solve a problem not create a bigger one.

They choose the type of oil without asking, obviously the most expensive one. Won’t be back.

You have LOST a customer definitely. I'm not going back there again. For a fog light replacement I got the estimate for $180. I was told that it will take 1hour labor part (the bulb). You must me kidding ? Takes one hour to change a fog light? And when a bulb itself cost around $20 only. Also my 2014 Corolla"s oil change was done that day. They charged me almost $100. For a full synthetic oil change, $100 is way too much. I did it so many time on this vehicle and my other car from this dealership and never paid that price. I will never ever go back to this place, PERIOD. Total rip off! Travis, the service rep was nice and friendly.

No pressure sales, a bit long on the paperwork process.

This was one of the easiest and friendliest dealerships I have ever visited. I can?t say enough good things.

Excellent customer service with prompt oil change

Jez DiPaolo, our service underwriter and the technician/mechanic assigned to our 2020 Toyota Highlander's recent repairs, did a great job assessing the repair work needed and completing it ahead of schedule.

Such a lovely experience, Jessy was so patient with me, he never rushed me while looking at different cars. Very informative with info on different cars. He helped me find my forever car, love it. Thank you.

As always, great service, and the best people. We have bought our last 3 vehicles from AutoNation Toyota on Arapahoe Road, and could not be more pleased.

The service is always great at this location. However, the wait times for a simple oil change are ridiculous. I had a 9am appointment and still waited a couple hours for the job to be completed. I have never got an oil change at this location in less than 2 hours

Great service. Hunter was really nice, patient, and efficient.

oil change and great personal and great clean dealer ship!!!!!!!!!!!!!!!!!!!

Pleasure to deal with. The process went smoothly and rapidly based on previous car buying experiences

Easy to make an appointment. Service carried out in a timely fashion.

Quick and easy!

This is a great place to go to have your car serviced. Jezeriah is the most caring service technician there! You can trust him to be honest with repairs that need to be done.

Excellent customer service from scheduling appointment to ?19 Tacoma TRD OR serviced. Very satisfied.

Love this place so attentive, and not pushy! I come here every time to get my Toyota serviced.

Excellent work and clean place to wait.

everything, great customer service

Brought my Highlander in for regular service. Service manager was very helpful. Since I bought tires from Autonation, rotation was no charge. No one ever told me that in 5 yrs so appreciated that info a lot. Service was quick and thorough.