Recent Reviews from AutoNation Toyota Arapahoe

Eyad was a fantastic sales person. We worked together and looked at a couple different cars and had a great chat, but sadly, I wasn't able to go forward with my deal. I'll be sure to reach out to him for my next purchase!

Service was good, a little crowded.Can not find service performed on Toyota App.

Jez is truly the best advisor I’ve ever work with. Extremely personable and no nonsense. Knows exactly what our vehicles need and never tries to sell us anything we don’t need. Great to work with.

I brought my GX470 through as it has been having power steering problems and the technicians along with Trent were able to narrow down the problem. Connect with warranty and help me out. Thanks guys

Cole was a great help! Very attentive and greeted me right away! Great customer service!!

Bobby was great in helping us but our new 4runner!

Brian Matsumoto was extremely helpful and found the perfect truck for me. Would recommend him to any of my friends. I will be back to purchase another vehicle from him in the future.

Great experience at Toyota. Thank you Coren

Spoke with Austen he is a very helpful service advisor & answered my questions & concerns accordingly.

I was getting the run around at another dealership. They wouldn't call me back when they said they would so I took my chances on another dealership. I received a text immediately from Natalia and before I could text back she called me. Went to the dealership and 3 and a half hours later I was driving away in my new truck which I absolutely love!! Natalia was so helpful and such a positive attitude, it was a delight to work with her. Finance was also very helpful. I really appreciate the great service, and the results. My first two days working with the truck were very productive. I probably would have lost that had I went with the other dealership. Thanks !!!

Ishmael was friendly and professional. Highly recommend working with him!

Bobby was the best!

This car buying experience couldn’t have gone smoother. My sales associate, Ryan, was extremely accommodating, friendly, and patient throughout the entire process. Makes me feel good knowing I’m not only purchasing a great vehicle, but the team behind it are also great to work with.

Dave Hantman was a great help in a time of need. Not only did he provide an uber when the first experience broke down, he picked me up for the next test drive. It was GREATLY APPRECIATED! I'll purchase from them again.

Jason always has excellent service! Highly recommend taking your toyota here!

Bobby was fantastic helping us get into our new Jeep!

I took my car in for routine 90,000 mile maintenance. I was told they did not need an oil change every 5000 miles, and then it was only every 10,000 miles. However, the sticker on my windshield said 5000 miles, and the past I have done every 5000 miles. Also, I was told that my brake fluid had been flushed and changed. However, when I took my car somewhere else to get new tires, they told me I had no brake fluid at all. I had trusted both places, but now I’m wondering who is lying to me. Also, the technician never reset my “maintenance required” message.

Excellent service. Met sales person as I walked up. I looked at used cars. The night before closing I received a text for a new vehicle - immediately signed the paperwork for it the next day. Less than 2 weeks later I?m in my new car! Great service, met my expectations.

I worked with internet sales manager David Butkovich - he was able to get me the exact vehicle I wanted on short notice, no hassle and no surprises.

The service center is quick, easy to work with, and consistent. I bought my Rav4 here and have brought it back for service a few times. Each time was incredibly easy.

Express service for oil change and tire rotation was quick and easy to schedule online. Thanks for the great service Zach!

Thank you for the prompt service, Todd was good to work with.

Vassil was super communicative and went above and beyond in helping me with my purchase. Update: Brought vehicle in for oil change at 5k miles, all they did was reset the computer, did not change the oil.

Very quick and fast. Ayden Staugler was very helpful

Our buying experience was excellent because of Coren’s professionalism.

Brian the Hawaiian guy gave a great experience on delivering this car for us

Ryan was great at getting us in and helping me buy my Tacoma!

AutoNation got me in fast for a last minute oil change on Saturday morning. I was out just as quick. Zach made it easy!

Quite a bit of lies when you get there. Tried to pull the “act now or it is going to sell” trick - literally while test driving. And then wanted over MSRP… go somewhere else first.

Brian Matsumoto is awesome. He was patience. He did not put pressure on all our visit. Outstandingly saleman.

Sergey found us a perfect vehicle and spent a lot of time explaining the different models.

Gentleman that helped me was very nice

Brian Matsumoto was awesome. He was attentive amd did not pressure us on anything. Explained everything well and communicated every step of the way!

Very knowledgeable sale rep great service

Mike Eladio was very knowledgeable and provided great service!

Dave Hantman and Dante were great and were very helpful

Coren was so awesome and was willing to work with us to get the price range that we wanted! Very professional!

clowi has an amazing advisor and i will be coming back!

Ishmael is knowledgeable and a pleasure to work with

John T was very helpful and patient with me / great job

Great experience with the service center. Trenton was so helpful, will be going back!

Bobby and Eyad were awesome in helping us purchase our 4 Runner!

David B was everything you can ask for regarding customer service. His punctuality and resourcefulness are top notch. Great experience overall!

Had a great experience buying my first car from eyad! When I was planning to head over to test drive, he is good man and kind person Very friendly, informative and professional. I never felt pressured! Dealership seems to have a decent inventory.

Great work fellas!

Natalia was amazing to work with. She made the process very easy and was very helpful. We loved working with her!

Zach Schneider

Brian Matsumoto and the team at Autonation Toyota Arapahoe are amazing. Brian is the ONLY person in the industry I go to for my auto needs. 4 cars in two years and Brian has hit a grand slam on each one. Two new cars and two used cars. Each have exceeded our expectations. Brian deserves a raise. I praise his name and recommend him to everyone I can. Thank you Brian. Cheers, Josh Burney

Our representative was Uzi! super friendly. Gave us great advice! Truly one of the best representatives this dealership has! Thank you Uzi! Highly recommend him!

Zack Schneider was our service advisor and he was very friendly and professional. We just moved from Alabama to Denver and was very impressed to get southern hospitality here. Great service!

Todd in service was amazing!

If I could give 100 stars I would! Natalia helped me buy my second car ever (beautiful, white 2021 4 runner) ! She was so enthusiastic, kind and helpful! She made this experience as best as it ever could be! I Would highly highly recommend having her as your car representative! Outstanding work! Thank you Natalia I’m so blessed and happy today!

Service advisor Mark did a great job. Thanks

Eyad (“E”) is the man! He was super helpful and made buying my car a breeze. Highly recommend working with him.

I just purchased a used Toyota Sequoia from AutoNation Toyota Arapahoe. My sales advisor, Cornell, was so friendly, professional, and knowledgeable. He made the process smooth and efficient. The price was below KBB and the vehicle had been thoroughly inspected and serviced. I left the dealership with 60 day temporary plates (a nice feature compared to buying from a private seller), a free emissions test, the car detailed and a full tank of gas.

Coren,was a great sales associate even offered me something to eat from his own lunch was fair and truthful about everything upfront highly recommend this establishment

David hooked me up with a fantastic ride, highly recommend!

Mark was awesome! I'll definitely recommend automation toyota!

Great experience and service! In and out super fast! Zach was awesome!

Sin at AutoNation Toyota Arapahoe was excellent to deal with. Honest, straightforward and easy to complete the deal. Decent trade-in value given.

Friendly, Fast and Fabulous service, Thank you Cornell.

The Toyota dealership is a great place to get a car.What makes it even better making a deal with Sergio Martinez I’m every glad and happy to get a car from him. Toyota dealership should have more people like Sergio especially is with work ethic. Good place to get a car

Great service, always on-time, on schedule!

Friendly staff. Had an oil change done, and also very thorough inspection of vehicle.

Vassal was very helpful with our car purchase.

Brian Matsumoto is the best salesmen my family and I have ever had the pleasure to do business with. Give this man a raise!

Ask for David Butkovich, couldn’t have made my experience any more effortless. Great service and tracked down the car I wanted.

Gary Hess worked well on getting us a new car.

Amazing service! Natalia was absolutely amazing when selling us our vehicle! She was super helpful and friendly! Definitely recommend!

Uzi very helpful. Happy with his service. Thank you

When I took my Toyota in for service they were very energized to help me . I got a 2007 Toyota Tacoma and everyone wanted to buy it from me. Still looks brand new. Tony was a great service writer.

Mark was very helpful, on time. He gave me all the info I needed for a positive experience.

Michael Humpert great service, very knowledgeable and very helpful. He made the experience easy and worry free.

We purchased our '19 Sienna and we service both the Sienna and Tundra here. Everyone has been friendly and helpful whenever I had questions or issues. This is my go to spot and I trust Autonation with all my vehicle needs.

Jezeriah Dipaolo was the service writer I found and he made everything easy as I was a little distressed after damaging my car. He kept in touch with me as to the progress made in fixing the car. Everything went smoothly even though a holiday was coming up. He helped me through choosing tires and all.

Dante is a very kind low pressure salesman. He is a real asset to AutoNation. If you shop here ask for Dante! Tell him Larry sent you.

Ask for Mike Elario. Great 👍 guy

There was an error in the booking of my appointment, confirmed on my end, but they didn't have it in there system. I appreciated that Jet got my car in anyway and took care of the service.

This was my first experience buying a brand new car! My experience from my first meet to discuss cars and what I wanted to actually buying was pleasant and felt effortless! I was scheduled with sales associate Trevor B. Through the entire process he was knowledgeable, professional, efficient and communicative. Highly recommend.

They lie without hesitation. No direct communication from mechanics. They lie so the warranty won't cover the work on your car. Sales reps lie to get the sale. Nobody to hold anybody accountable for anything. Typical dealership. Will never go through them again!!! For anything!!! All scams and crooked crooks!!

Ayden had my vehicle serviced in less than an hour, which was super convenient with my 7 month old!

Tony, my service advisor was amazing. He was helpful, professional and worked hard to get my service completed faster than anticipated!

Jez is very helpful. No complaints from me!

I had a wonderful experience with the service department. They were welcoming, efficient and took great care of my Avalon. However, I only reviewed this location four stars due to having questions that only the finance department was able to answer…. Yet on my three different attempts, couldn’t find a finance person to talk to… nor could leave my info for someone in the finance department to call me back when they had time. I’m sure had they known I would leave this review, they would’ve helped me… But I’m persistent enough to get my questions answered in the end!!! 😆😆 I appreciate the follow up response, but I "stopped by" 3 times and was turned away each time. My suggestion... Instead of telling ME to "keep coming back...", find the root of the issue and have someone reach out to me!? :) UPDATE: Down to 3 stars…. Went back for service as (apparently) service is required on my Avalon every 5,000 miles!?!? So had the oil changed at 10.5K, back at 16K for a tire rotation, then will have to go back at 20K for an oil change... 25K tire rotation, 30K Oil... etc. Obviously, the service center is way busy... I had to wait an extra 25 minutes because they had a car parked BEHIND my car (again, obvious that this other car (if it even had an appointment) came AFTER me since it was parked behind mine) and I had to wait for them to finish that car before having them retrieve mine!?!? So, something that was to take (upto) an hour and 15 minutes, took an hour and 40 minutes having to wait for the other car to finish. Poor planning, poor scheduling and all-around hassle. Not to mention I had to call a Service Manager to make the appointment as I called in and left my info 3 times (hence the tire rotation at 16K vs. 15K) ... because nobody ever called me back. Overall, it's just a shame. The people in the service department seem knowledgeable enough, but it must not be run very smoothly if I have to go thru all of this hassle every time (2nd time on 3 months). 30k ***UPDATE***… Down to 2 stars. Two things really bothered me on this visit. One, I dropped my car off inside a cool air condition garage… When I went to get my car, I was handed the keys and told it was outside in the lot. Last time I came, my car was brought to me instead of making me go get it. Two, when I did find my car and got in, the seat was in the wrong position, and the radio station was changed… Two very big pet peeves, that I need to share. Again, it’s a shame that a place like this doesn’t take care of the little things to make your experience extraordinary. But then again, if they knew what they were doing and read these reviews, they would’ve offered me a job already!! :)

Michael was an absolute pleasure to work with. So kind and straightforward. I will definitely request to work with him in the future!

Working with Eyad at the Arapahoe Autonation Toyota location was an absolute pleasure. He was incredibly knowledgeable about the different models and took the time to understand our specific needs and preferences. His professionalism and friendly demeanor made the car-buying process smooth and enjoyable. I highly recommend working with Eyad if you're looking for a Toyota vehicle.

Ask for Gabe for a friendly car buying experience.

Let me say that my experience at AutoNation Toyota Arapahoe was great. David Butkovich was helpful and professional. He was the best sales manager I've worked with!

I want to personally shout out Andre Sabel. His customer service skills, work ethic, professionalism, and personslity were unmatched. He was a pleasure to work with, made my experience very pleasant. Such a friendly, personable, and professional employee. AutoNation Toyta Arapahoe you have a great employee. Everything was clearly explained to me and clarified and made sure there were no questions left unanswered. Would definitly come back again. Thank you Andre for going above and beyond.

My name is Chris Young. I looked everywhere for a quality truck. David Hangman made it simple and easy. He even got me a 2nd key! 5 star service. I'd definitely recommend getting a vehicle with Dave Hantman,ask for him.

Very pleasant to deal with, Uzi was quick and made sure everything was done right and in a timely manner.

Rafael was very helpful and knowledgeable in our car deal. He didn’t pressure us!

Would highly recommend Eyad as a car salesman. Not only was he affable and courteous but more importantly, he was honest. When he didn't know the answer to something, he just said so, and truth and integrity are highly sought after qualities in a car salesman. He actually tried to help us purchase a less expensive vehicle that he thought might suit our needs better! There was no pressure and he actually made the "dreaded car buying experience" a very painless, pleasant, and easy, one. Also, he did several small thoughtful things as well, which led to our giving him 5/5 *s. Go buy a car from Eyad. You won't regret it!!!

Great to work with Dante!

I really appreciate Zach Schneider as a Service Advisor I will be coming back thank you

They lie without hesitation. No direct communication from mechanics. They lie so the warranty won't cover the work on your car. Sales reps lie to get the sale. Nobody to hold anybody accountable for anything. Typical dealership. Will never go through them again!!! For anything!!! All scams and crooked crooks!!

First time I worked with Anthony (Tony) since my longtime contact Bill Grubb moved to a Toyota dealer in Colorado Springs. My experience with Tony was excellent. Gladly carved out services that I didn't need or preferred to do myself, didn't try to upsell me on something extra. Just very satisfied with the experience.

Thank you to Anthony Ray for helping me get my car serviced. very kind and helpful, answering all my questions honestly.

I worked with Vlad to buy a new car.The entire process was easy and professional. Thank you!!!

Ishmael is a great guy helping, and trying to explain in detail so we’re happy with him thanks a lot

He’s is the best. I can stop by anytime with a problem and he is always taking care of me and my vehicle. Very good employee.

Jeez was really great. Always a pleasure to get information and the help from him.

Sergio was great!

Joe Bates was incredible with helping me find and secure a 4Runner. Dream car! Super smooth experience as a first time car buyer. Couldn’t recommend enough.

The waiting room is great compared to other service departments in town… however, I came in with one dead key battery and left with two non functional keys. They insisted on changing the battery’s in both and ended up just breaking my one working key. 4 attempts at new batteries later, and they only work manually now. No one could figure out what they did or find the old battery for the working key. I left my service with more problems than I came in with.

Showed up with no appointment to get an oil change. Nicole was very accommodating, gave me a quick run down of my service options and got me taken care of as quickly as she could considering I didn't have anything scheduled. Much appreciated!

Sergio M and Ryan were very helpful throughout the process. Working through the financing and some cosmetic repairs. Would highly recommend dealing with them.

Thank you so much Mr Shaun Rope so nice guy hard work and friendly

enjoyed the no pressure sales pitch.. Eyad was great to work with

You all were great and efficient thank you for the easy serves and good people

Joe was great to work with. He was very friendly and transparent. All concerns and updates were communicated quickly

Anthony Ray helped me get tires for my whole family. I am very appreciative.

Miguel Jons nos atendió excelente muy atento y repetuoso

Natalia is simply the most informative and patient salesperson I’ve ever had the pleasure of working with. She helped me find the car of my dreams, and we shared quite a few laughs in the process 😂 10/10 would recommend going asking for Natalia at Autonation Toyota Arapahoe

Had to bring in my car for a quick repair or a check up and the advisor Clowie Crane was able to get me in and get me out no issues

Sergio Martinez was great we will definitely be back to work with him

Dante W was great and funny he deserves an office for himself. Made everything easy and fun.

Sergio Martinez is AMAZING! He goes above and beyond to help his customers and make us happy and confident with our purchase. He was honest, efficient, professional, knowledgeable...I could go on and on. We would definitely go through AutoNation Toyota for a car purchase again...and would request Sergio for our sales rep.

Working with Mike Elario has been such an easy process purchasing my first car. He was prompt and friendly even though we were purchasing over Memorial Day! Thank you for a great experience 5 stars all around.

Joe Bates did an awesome job showing the car I wanted and explained the entire process for the purchase.

Brought my car in for a quick service check. Advisor Clowie crown was very kind and quick. She got me in and out efficiently. No issues

Had a great experience with Sergio Martinez he is super, professional, honest, patient, answered all my questions and speaks Spanish! Made car shopping for me so easy and fun. Definitely coming back and recommend him for anyone’s next car shopping. 100% pleasant and great at his job as a salesperson!!

We had a smooth and transparent purchase process thanks to Joe Bates. He was easy to reach and was constantly in touch with us while our car was in production. We absolutely love our car, thanks so much!

Rafael and the team at Toyota were super helpful and accommodating and made the car buying process easy!

Es el mejor lugar para comprar un totoya atendido por Jons el vendedor estrella numero uno de este lugar...

Bobby was excellent helping us get into our new 4runner!

Sergio Martinez helped me and my family choose our new car and answered all our questions despite having so many “dumb” questions. He is attentive, respectful and love the fact that he spoke spanish to help my father with anything he needed.

Dante did an amazing job listening to us and helping our daughter buy her first car.

Bobby was awesome helping me out with my new used car!

Went in to get a family friendly car and Sergio Martinez made it happen for us! Excited for our extending family to ride in it!

Dante was great!!! Very helpful and friendly!!

Thank you Anthony Ray for helping me with all my car troubles. He is knowledgeable, kind and didn’t charge me for unnecessary problems.

Bought our first Sienna and we love it, Sergio Martinez was amazing and found my wife her dream car

Anthony Ray has expert knowledge on what it means to care about his customers. To him they are friends and family and not just a pay check.

Friendly Staff and strait forward. Mike Elatrio. Gave us time to think about everything without being too pushy. A nice experience overall.

This service group is always on time with every appointment I've made over the years. Their team is always super friendly, very helpful with any questions I may have and have never suggested any service that wasn't truly needed. While prices may be more than your local mom & pop shop, I know the professional team here takes great care with the service of my 4Runner.

Our experience with our sales associate Michael Elario was outstanding. Quick and easy and he helped us get the exact vehicle we wanted.

Had a great experience buying a car here. Mike Elario and his team were super helpful and did not pressure us whatsoever. Recommend this dealer to anyone!

Purchased my Toyota 4Runner on 5/26/23, love the car, it’s my 3rd one. Slow process and some points of frustration along the way but David Hantsman was great! He was professional and nice to work with.

2 hours for an oil change. I had an appointment. Not sure why it took 2 hours

My husband took my Rav4 in for 60,000 mile service. They ran multiple hours late, completely insensitive to his time. He was ignored when he asked for help, with the associate refusing to help him to check on the car’s status. He came home livid. We will find someplace else for our cars’ maintenance moving forward.

John T. at AutoNation Toyota Arapahoe was so great! He was patient with us as we explored our options and asked questions to make sure we found the perfect vehicle for our family. Not only did he take care of us, but he also took great care of our chocolate lab, Penny, while we took the time to check out cars. We found a wonderful Tundra to take home, and we appreciated the welcoming, no-pressure experience that John provided. Thank you so much, John!

Had a good buying experience with my new car with Joe Bates. Thanks again!

Gabe was extremely knowledgeable about the car I was looking at. He answered all of my questions, and was very friendly and helpful.

Worked with Emilio and he was great. He was very responsive, communicative and helpful.

David b was great he was patient friendly and fast.

took too much "discussion" to get my rightly deserved 24K service. a previous phone was not recorded in the notes. Additionally, I had told the scheduling person, I had a concern & wanted it looked at. This did not happen because it was scheduled in the "express" area & not the maintenance area with the device that can be connected to the car... & they simply would not do it. Keep notes & follow through... that's my suggestion!

Natalia was so so helpful and so nice. She knew her stuff and gave us space and time to sit with our options. I would definitely come back next time we need a car.

Uzi helped me alot!!!!

Cade Witt was helpful, informative and great to work with!

Uzi Kahn is a great person to deal with - professional and no BS or undue sales pressure - ask for him - you’ll appreciate his approach to buying a car.

If you want a bait-n-switch, then try buying a vehicle here. They have no idea what inventory is available to sell, and will actually try to sell you a vehicle, including a test drive, that was previously’reserved’ by one of their employees. What a complete waste of time.

Jym did a great job we really appreciated his work ethics

The maintenance appointment was great. Had an early appointment and was in and out in less than an hour

Great job by everyone. Very efficient operation and friendly helpful staff.

Ian was amazing 👏 🙌

Our salesman Ishmael Imran was super friendly, clear, & professional in helping us find the right vehicle to buy.

My family was there yesterday with our daughter who is a first-time car buyer. Uzi (Sales) and Luis (Finance) took expert care of her. I know that if we are in the market for a new vehicle, anytime in the near future, we will be heading back to see the two of them!! Uzi who is able to clearly articulate limitations, that banks put on first time buyers which really helped prevent us from looking at vehicles that were simply out of her range. They negotiated to get the most competitive rate possible versus the prequalification an approval that she walked in with, and aligned her extended warranty plan with how long she was expecting to own the car. They were a dream team! From the bottom of my heart, thank you for breaking the stereotype of what young people think buying their first car will feel like!

Sergio Martinez was very helpful and knowledgeable and got met a great deal on a new Tacoma.

Great experience! Super helpful and friendly staff.

Great experience with Brian Matsumoto! Answered all our questions and was very nice to work with.

Joe Bates was awesome! Wonderful customer service and overall a pleasure to meet him.

Worked with David H., who was a super nice guy! Very well informed and was a huge help in hooking me up with the car I wanted!

Very professional, thorough and considerate - i trust the service provided here and I am always confident they are going to do a good job. Faheem did a marvelous job in finding the right vehicle for me. I truly appreciate the service and professionalism.

Employees are not cooperating well.

Uzi was amazing. I told him what I was looking for and he found me the perfect vehicle in my price range. He was realistic with expectations, budgets and monthly payments. It was clear he was thinking with my best interest in mind. Thank you!!

Cornell, is amazing person! He goes above and beyond everytime and makes you feel like you’re at home. My family and I have bought cars at AutoNation everytime but specifically with Cornell. Just outstanding!

This dealer was kind, and helpful. Sergio Martinez was honest and gave me the best advice to get me in the kind of car I wanted at a rate I could afford. Ryan Foster, who took over when Sergio had to leave, was just as kind and honest. They talked us through everything and responded to our questions or concerns promptly and professionally.

My car is well taken care of and in a timely manner.

Brian Matsumoto, Was very helpful and patient with our questions throughout the process of getting our 2020 Tundra. He gave us a variety of ways to test drive the truck to get the full feel.

AutoNation Toyota saved the day! Especially Liam Keller and Trent Reitz. After my wiring harness was eaten by rodents, I took my car to another shop (Groove Toyota), where they failed to repair my car and released it to me with a failed brake booster. That obviously led to failed brakes and resulted in a collision. After that, I was wary of repair techs, but I took my car to AutoNation and Liam Keller saved the day. He is truly the best tech you can find in the Denver-area. He immediately identified the issues and repaired them with the utmost precision and care. He listened to my complaints and made sure they all were resolved before releasing my car to me. Now, my car feels better than ever and it's all thanks to his work. He's skilled, trustworthy and efficient.

Great experience! Loved working with David Butkovich. Would highly recommend!

David Butkovich was great. Worked with me for more than six months to find the right Tacoma. Professional and very helpful service all the way.

Lee, was fast and efficient. Worked quickly with me to get me what I wanted. This is why we are a 2 generation Auto Nation Toyota family. Thanks Auto Nation!

Andre was great to work with and very kind and patient.

Purchased my first Toyota! Cade Witt was amazing to work with and I feel lucky to have had a friendly and understanding salesperson.

Worked with David through this process. He was very helpful. Didn’t push or pressure me on any decisions. Very insightful as well. Hopefully I get to work with him again on my next vehicle purchase.

Uzi was very helpful and got me behind the wheel of my new (to me) car!

Rafel was a fantastic salesman, would definitely recommend!

Rafael was great! We appreciate his help.

Quick and easy out the door purchase

Timely, pleasant staff.

David Hantman was a fantastic sales rep to work with! The process was quick and easy. He was very friendly and knowledgeable!

Pat Brown and Jezeriah DiPaolo went above and beyond expectations when helping settle an issue with a structural defect on hardware bought through the dealership. They were professional, understanding, and I will make sure to continue to bring my business here for maintenance. Excellent service!!!

Thank you Sergey. Very professional and knowledgeable about Toyota cars!

I’m convinced the ratings are inflated or people with easy fixes because I’ve never been given the run around at a shop ESPECIALLY a dealer shop like I was here. If you’ve got anything more than an oil change please consider the negative reviews. This place seems to operate solely for profit and at least in my experience they’re unprofessional and don’t communicate with the vehicle owner. There is no reason I bring my car in for an explicit reason and you do other things to my vehicle without my knowing. promised they’d do my rear alignment but now can’t because they installed NON ADJUSTABLE SWAY BARS WITHOUT MY CONSENT. Please pay attention to the negative reviews as I suspect the reviews for this dealer are old and/or inflated. Good luck!

took my car the night before. Next day they didnt know my car was there. They completed oil change and forgot to tighten the drain plug and I had oil all over my garage...Took it to Big O to fix.

Finished appointment in a timely fashion, kept me updated throughout

Tried to sell me a car for way more than it was listed. I found a 4Runner listed for $29,331 on CarGurus, the listing says the price has gone down $4,376. I showed up ready to buy it only for them to try and sell me the same car (same VIN) for $33,698 (29,331 + 4,376 is 33,698). I told them about the lower price but they wouldn’t budge. I’m very unhappy, I drove an hour to see this car ready to take it home and they refused to honor the lower price, can’t say I’ll be coming back.

Cade Witt was the BEST salesman I’ve ever worked with! Very helpful and kind and patient. Will work with him again anytime!

David Hantman was a fantastic sales rep to work with! The process was quick and easy. He was very friendly and knowledgeable!

Just bought a car with Rafael. Found what I was looking for. Thank you

Rafael and Natalia were both great to work with, made the process very easy and smooth!

We had a great experience with Coren! He stayed late and helped us make sure we were getting the best rate. He was kind & made this process incredibly smooth for us!

Mike E was outstanding, zero pressure, got me what I actually wanted!

Always does a great job never no problems. Thank you

Great experience. Sales associate very helpful and relatable. This is my 3rd tundra at automation for a reason. Always done right by my

Gabe was most helpful during the entire seeking and buying process!

Had an appointment at 2 PM for a simple oil change. Arrived at the dealership at 1:30 and was told the car would be done in 90 minutes. I noticed the car had not been touched at 2:45 and asked for an update and was told the car would not be done by 3 PM… When I needed it to go get my kids from school. Ended up having to grab my keys and leaving after wasting over an hour sitting there. I don’t know how complicated it is to schedule simple service requests and complete them, but grease monkey is able to do it with ease.

Todd Hoevel Was great

Quick service, kind client managers and they can always schedule an appointment easily!

Very kind and knowledgeable

The dealers at Autonation Toyota Arapahoe, Ryan and Coren, were thoughtful and respectful when answering all of my questions. They made me feel comfortable and excited to purchase a beautiful used suv.

Mike was great!

I've been taking my 4Runners to AutoNation for maintainance and they are wonderful and always professional.

Joe did a great job!

We purchased our truck through Michael Elario and he was very informative answered all our questions and helped us through every step of the way. This is my first time buying a vehicle through a dealership so as you can imagine I had many questions. My wife and I will definitely be back to buy her a vehicle in the next year and will be asking for Michael again.

Except wait time, everything was good. The service of vehicle is really good and best part is recommendations to care the things which helps to keep you vehicle up to date. Thanks

Loved this dealership! Well-staffed, friendly, comfortable and no high pressure. Dealt with Vassil and Trevor and they were AWESOME! Easy to deal with, professional, and extremely knowledgeable. Thank you Vassil and Trevor! Great experience…

Had a stress-free smooth used vehicle buying process with great help from Ryan and Carlton at AutoNation Toyota Arapahoe! I definitely recommend utilizing this dealership and their excellent staff on future auto purchases :)

Excelente lugar buen trato😊😊 Nos atendió súper bien!! Don Miguelito

Uzi got me the truck I wanted

Vassal & David made it all super easy!

First off Zach and Mike were very helpful and nice. My problems is I was quoted $235 for a tire that needed to be ordered. When they put it on the car the price had jumped to $370. Zach was able to get it down to $310. Still a big disappointment!!! I looked up Cooper tires on line and else where they were $220 at the most. Granted I do not know the specific tire but will go to other merchants in the future. So sad.

I just want to thank Samuel for helping us out he is a spectacular salesman! He helped us out so much and we have bought two cars with him I would recommend him!

Brian Matsumoto was very friendly and helped me find the right car. He took his time and I didn't feel pressured.

Trevor was very nice and helpful. Was very quick and thorough, got us all the information we needed and helped us buy a great car.

Great job Dante. Thanks.

I bought a 4Runner TRD PRO and Rafael help me to achieve it. Very profesional. Thank you

Sales department are the worst. They tell you half true. Also I lost a huge truck for a leasing and after that I get nothing back. Shame on you’ll One day will see each other on the big judgement Day. I have no options that stay with a new car with a damage radio. If I have to call 911 and it’s attached to my vehicle and the call cut off? 🤔 is not a potential hazard or life threatening!!! Ok let’s just not get big on that ha!!! Super disappointed with this vehicle. 🤐

Dante was great. Very helpful and friendly. Did not push and allowed us to talk it out alone to make our decision.

Rafael helped me out and got me the car I wanted!

We had a great experience and Vassil was a great associate to work with.

Easy time, no hassle purchase. Thank you

Brian Matsumoto helped us find a first car for my daughter and was friendly with a good sense of humor. No pressure sales and good experience.

Giovanni was amazing! He made the process so fast, easy and smooth. 10/10 recommend.

I lease a vehicle took amazing care and then they call me with so much hurry to return the vehicle around the 36 month and then I went to the dealership to return a 4Runner and I have NO OPTIOS than either buy the 4Runner for 36K more on the top that I already pay or what ever is left at the dealership. He offers me a Camry, Supra and I was so confused because I have my family with me and I’m looking at him like, HOW IM GOING TO PUT ALL THIS PEOPLE INSIDE THIS TINY VEHICLES. I ask for a Sequoia at that time I had my credit report at 700’s and up also savings, however they told me that they don’t have inventory and I either get what it was on the shop or walked out. 🤦🏻‍♂️ honestly is so frustrating. Well I took a Tundra. I regret with my soul. The radio is a piece of junk and the vehicle feels so cheap. I had no choice. They took everything that I had after my suburban. I was just wondering if what they did to me was legal at all. I’m super disappointed with this vehicle. I wish the best to the guys working on sales tricking people and taking advantage of people without too much income. God bless America States Getting weak God have mercy.

Dante was amazing! He made us feel comfortable with the decision, he was patient and funny! He was responsive to our messages and helped with answers

Joe did a great job with buying our car.

Vlad was great. He worked with me to get into a great truck👍

Rafael helped us out a lot buying a car today. Treated me like a friend and took care of me like one too. Great service!

If you don’t go to Natalia you are missing out! She’s so chill and knows her stuff. I will only buy cars from her from now on!

First time car buyer here. David helped me out lots and made the process super easy.

Sale was nice and simple! Thanks to Uzi for helping us out.

Mike Elario was great he was able to get me and my boyfriend a great deal and was extremely helpful! Great experience overall

I had a great experience with Gabe! He went above and beyond to find the perfect 4Runner for me!

John T was fantastic, great to work with

My experience with AutoNation was pleasant, I feel like I can no longer say I would rather get a root canal than buy a car. John Titterington was quick with follow up and made sure the transaction was seamless. Hats off to Carlton in Finance. Great job by all !! Thank you !!!!

This is a great dealership! Truly nice and professional staff! I drive past four Toyota dealerships to continue my business here.

Brought my vehicle for a trade-in and Trevor B. and Sean M. were immensely helpful. Went on 2 test drives and chose the first. Thanks for all your help and take care.

Great customer service!

I brought my car to AutoNation Toyota Arapahoe in February for a 20,000 miles service. At that time I had pointed out that the plastic cover on the passenger side mirror had fallen out TWICE. At that time there was NO VISIBLE damage to the mirror. Jason was the technician who conducted the inspection of the mirror. Since that time the plastic cover has fallen out again. Moisture has now sipped in, which was the main concern I had in the first place. David, the current service manager, has told me that there is not much he can do about it. I AM VERY DISSASTIFIED WITH THE SERVICED I RECEIVED, since I brought this problem with them in June 2022 when the car was only a year old.

Excelente servicio muy amistoso y confiable.

Great experience leading up to the sale and my sales guy was pretty cool. Negative: Was led to believe that an appearance "package/ clear plate" was mandatory due to being built into the vehicle. Total cost 1600 +/-. Later after it was installed I read documents stating it was not mandatory. One day later after driving the vehicle home the clear plate was coming off. Called dealer and manager but have had very little response. Crummy feeling after dropping 72k.

Honest, friendly and excellent service here. They treat me like family and keep my car running well.

Coren was very helpful and did a great job!

Jim Williamson is an amazing salesperson. He is very knowledgeable and we felt he had our best interest at heart. He made the car buying process easy. We were able to get a great deal on a 2021 4Runner. Everyone at Arapahoe Toyota made our experience a great one. Definitely recommend them.

My experiences with this place have been subpar. From faulty service to not getting called back from managers.. The sales rep Dante was excellent.

Uzi helped me secure the used car of my dreams at a great price! It was my first time buying through a dealership and I was initially a bit nervous about the whole process, but Uzi made me feel comfortable & helped everything go smoothly with no hoops to jump through. I’d recommend Arapahoe AutoNation (ask for Uzi!) to anyone looking for a new/used vehicle

Sergey was attentive and easy-going. Was a simple process to work with his help. 👍

Samuel did it again. Impressive. He helped me to get another car from Autonation Toyota Arapahoe. I am 100% satisfied. If you need a Toyota, come and talk to him. Totally recommended.

I made an appointment for my 5000-mile service. The service advisor, Austin, was informative, courteous and followed up on responses to my questions. The length of time it took to service my vehicle was over 2 hours! Either the dealership over-scheduled appointments or there are not enough service providers on staff. This is my second experience with the service department. My first experience was excellent!

Sold my car to Automation toyota without needing to buy one. Sean rope was amazing to deal with .

Brian m is the best. We’ve bought so many cars directly from Brian because he’s thorough and watches out for us.

Brian Matsumoto has been great to work with. Very professional and caring about our needs. We have worked with Brian before and highly recommend him.

Went in for service and was absolutely blown away by the top notch service. Have been to several other dealerships and auto shops, this is by far the best service I have received.. highly recommend! Big shout out to Trent!!

Service was fast and friendly. William Gallagher made sure to get me in and out with all my questions answered and clear vehicle financing terms. Extremely happy with the service and my new vehicle.

Worked with Sergey and he was awesome. Very transparent with the process and got us a great deal. Highly recommend.

We bought a new truck with Sergey’s help! He was nice, professional and informative. He checked parts on the car we didn’t think of, just to be sure everything looked great. Highly recommend Sergey!

Great no pressure experience. Uzi was extremely helpful with the whole process. Thanks AutoNation!!!

Bought used car with Rafael and the whole process was quick and easy.

I love this service department. It is very easy to schedule service online. They are prompt, courteous, professional when you arrive, explaining what services you will receive; they also give you a realistic timeline for the completion of service. When service is complete, they review what was done.Their waiting area is spacious and well appointed also.

Quick and friendly service. I'll continue to bring my toyota here.

I bought the Platinum Extended Warranty, and yet when I am there, everything is a very expensive up sell. Seems like every conversation is just trying to separate me from more of my money. It’s become more of a sales pressure than a Service Center. I’m considering just finding a different mechanic option, regardless of the warranty. I’ve purchased 2 vehicles from Autonation Arapahoe, but now it just feels like every conversation is about rather expensive “recommendations”. Can’t say I enjoyed the experience a whole lot.

Great experience. The service rep worked hard to get all service done in time promised. Great customer service, no pressure, honest repair assessment, and reasonable repair costs.

I just bought a Toyota Crown 2023 and the experience here at AutoNation Toyota Arapahoe was just awesome. David Hantman and David Butkovick made the process even smoother and they took care of me. I definitely will recommend this place.

Excellent service. Helpful and knowledgeable service advisor.

Polite and knowledgeable

Ok but I've been waiting for more the 2 weeks to hear back on the parts that were ordered for the other needed repairs. I've texted & left a voice message. I also called around learned that I could've saved money getting the repairs done elsewhere.

Cornell was by far our best experience buying a vehicle!!! Thanks again for all your help and assistance! We will be back here at Autonation anytime for our future needs.

The only place I take my 4 Runner for service is because of Tony Ray, he is communicative and honest and helps me keep my 4Runner in great condition. Request him if you come here!

David Hantman was a great guy to work with. He made the car buying experience easy and was helpful with any and all questions.

Drove in to service bay and was greeted within 30 seconds by Asst Service Manager Nicole Ocasio Rodriquez. Everything was explained and the vehicle was delivered on time. Nicole said to text her when I am coming back in October to schedule an oil change and she would schedule it for me. Great service today.

I had an appointment 11 and I had a new girl, she was very nice and asked for help from a co worker. He tried adding on stuff when all I was there for was an oil change, well I was waiting for the service to happen. I look at the time and was wondering what was going on I went out at 2:45 and my truck was still just sitting in the service bay, no communication until I went out and asked what was going on, by that time I was just furious and left.

Waited over 2 hrs for a oil changed that was told would be 90 min trued to charge me 119.00 for a oil change and had to show them a email I received stating oil change was only 79.00 then was told it would be another 10 to 15 mins to wait for paper work went to my truck and had to remove plastic and floor mat myself

Standard oil and filter change, tire check, rotation and alignment went like clockwork

They did great and there were no issues. The staff was friendly and knowledgeable.

This place always does such a great job of getting my vehicle in and out with exceptional care. Zach did a wonderful job going over what was going to happen and always answered my questions with professionalism and a smile. I highly recommend this place!

They always do a quick and good job!

I went in for the airbag recall. For the second time, they did not have the correct part, even after they checked and told me that they did. When I picked up the car, the service person admitted that they were giving me back an unsafe car. They also gave me a list of things that the tech said should be done to my car. Considering the car is a 2003, I found this insulting.

Very easy experience. I was in and out in a time manner.

Jim did a great job helping us out in our new car purchase. Everything was explained to us and was done fast and efficiently. We highly recommend Jim and the rest of the staff at Toyota nation..

Service was prompt Service to train station was pleasant and didnt have to wait long and driver was great company and very professional Accommodated having my keys available after hours Pleasant professional team to work with

I never used to go to the dealership for service but Autonation Toyota on Arapahoe has changed my mind. Prompt service, clean shop, nice waiting room and friendly no-pressure staff.

Smooth, easy, straightforward process. No games - I appreciate that

Every went well but the last two times I?ve had service I?ve asked to have a bulb replaced and they forget to do it

We have been on so many wait lists. We’d almost given up hope of a Hyrbid. One call with David Hantman and he had figured out our needs, had us scheduled and we had one secured in no time. If you need a new car ask for him.

Informative and helped me

Went in for oil change and tire rotation. After 1.5 hours I went looking for my car. Nobody knew where it was. Took about 10 minutes to track it down. A ticket had not been written up. So they rushed it through an oil change. About 90% the tires were not rotated, because I had on valve stem missing on my right front before I went in the tire was still in that location. Tires were dirt, but there was no sign of any one every touching them. I have a Toyota care package. I am truly disappointed

I scheduled an appointment for my oil change. When I arrived, I pulled right in, and was promptly and professionally taken care of. My car service was done quickly and efficiently! Will be happy to return! Thank you!

Slow unresponsive service. Took 6 months to furnish my new auto title. Service mgr Ed Jones refused to examine oil leak 5 days post purchase. Facility teeming with uniformed personnel doing mystery jobs more important than serving customers.

Great service, the computers were down so I had to pay in cash for my bill.

Mike Jones ⭐️⭐️⭐️⭐️⭐️ - Very kind, great communication and customer service all the way around!

Mike Jones-great customer service

Fast, easy, professional. Very quick

Everything on time, easy to make an appointment, friendly people. Service done while I waited.

I had a problem from the time I bought my car, It would turn off the all wheel drive when the check engine lite came on. I Live in Tabernash. I would disconnect the battery to reset the all wheel drive. When I did get the car near you the check engine light was never on. I was never told anything about how to deal with this problem so the problem persisted until I finally was told that I had to leave the check engine warning on for any diagnostic to work. I finally did that, the light would only come on sitting in my garage in the mountains, and you all have presumably found the problem, four months to late. the warrantee had expired. Your service manager did what he could and saved me a couple a hundred dollars but the replacement cost a thousand.

I have had over 10 Toyota vehicles over the years. When I moved to Parker 20 years ago, I?ve taken my vehicles there. I find them to be honest and fair. They stand behind their work.

I was told it would ltake about 1.5 hours, it ended up being over 2 hours and then they tried to add to the price with shop fees and saying it took twice as long to install. I felt like they padded the price after it was done.

I bought a 2013 highlander from autonation Toyota in centennial. The car is awesome but service issues were overlooked. It was extremely irritating. They fixed it promptly but the issues should have never happened. The car should have been examined prior to me purchasing. They never paid my lyft fare. I live 50 minutes each way and had to go there 2 additional times.

Service was great and efficent. Adam and his crew were awesome!

had just a oil change//easy//In and Out//my service advisor was Jason Ledbetter

Another excellent service appointment with AutoNation Arapahoe Road. Pat Brown and Jez DiPaolo are the best.

Service is always fast and efficient. They communicate really well and set expectations.

AutoNation is always on top of scheduling service on my Toyota. They take the worry out of keeping my valuable transportation in tip-top shape.

Easily made appointment online. Service rep met me in the bay & efficiently started the 20,000 mile service. Told me it would take 11/2 hours & that’s precisely what it took.

Fast, friendly service! I bought my current SUV from them, and will definitely buy my next vehicle from them!

I worked with Mike. Mike was awesome. Kept me informed, was super personable and most importantly gave a detailed yet easy Toni set stand explanation of my repairs and service done to the car.

Had my 4Runner oil changed and watch tech pull out of the bay like an Indy car driver. Not at all a fan of how they treat vehicles

Amazing experience at Autonation Toyota! Thanks Cornell to all your help. We enjoyed working with you. We are in love with our new vehicle. Thank you !!!

They performed a ToyotaCare oil change on my RAV4 Hybrid. After specifically telling them to make sure not to overfill my oil (because my previous mechanic had done just that), they changed the oil and overfilled it just as badly as my previous mechanic did - about 1/2” over the full mark. The worst part about the experience was when the service manager told me that they had “filled it to the correct level.” If he had checked, he would have known this wasn’t true, as I checked it myself in the parking lot as soon as they finished. He just lied to my face about it. After having them drain some oil out, I discovered a big smear of oil on my center console. If you’ve had your vehicle serviced here recently, double-check their work. If they changed your oil, check the oil level! If they overfilled your oil badly enough, your engine could be damaged. According to my receipt, they put 5 quarts in. The RAV4 hybrid only takes 4.8 - and that’s with a thorough drain. What kind of Toyota dealership is this?

Our experience purchasing a used vehicle from David B. in sales and Hira K. in finance was simple, straightforward and painless. David responded promptly and professionally to our online inquiry and had our vehicle keys ready for our test drive when we arrived at the dealership. David was able to answer any questions that we had. Our transaction concluded with Hira who helped us find a package and pricing that was favorable to us. Overall we had a positive, low stress interaction purchasing a car for our daughter.

I took my car in for an oil change/general maintenance. Not sure why oil change and tire rotation cost $173.00 dollars.

I was promptly attended to. They informed me of what I needed to be done and the time it will take. Very good customer service

It was quick and easy to drop off my car and was notified when it was ready for pickup. Just an easy process all around

The service team at AutoNation Toyota Arapahoe is great - especially Austen! He kept me informed along the way and now I feel good about my road trip next weekend. If you have a repair/maintenance need, this is the place to go.

Our experience purchasing a used vehicle from David B. in sales and Hira K. in finance was simple, straightforward and painless. David responded promptly and professionally to our online inquiry and had our vehicle keys ready for our test drive when we arrived at the dealership. David was able to answer any questions that we had. Our transaction concluded with Hira who helped us find a package and pricing that was favorable to us. Overall we had a positive, low stress interaction purchasing a car for our daughter.

As always great service by Autonation Arapahoe. Thank you Stephanie for looking after me with respect and knowledge of my inquiries.

I take my Toyota 4Runner in for maintenance and service on a regular basis and the service advisors are always helpful and friendly. The entire facility is clean and bright with a comfortable waiting area.

Waited 3 hours for an oil change. When I went to ask for an update I was told it had been done for a while? they said they sent a text but I never received one. They initially told me they were going to come get me once done but that never happened.

We had the pleasure of working with Cornell. He was knowledgeable about the RAV4s. He answered all of my questions. He is an honest salesman about letting us know the pros and cons about buying a new vs used RAV4.

It’s a very efficient and in Normas place with lots of technicians and mechanics. Parts are available that may not be available at some dealers.

Great service. Answered my question and concerns. Repaired items that were addressed. Communication on quote and service was good. Shuttle service is great too.

We purchased our new car on April 8th 2023 our sales representative Ryan was fabulous. We noticed on our drive home a sensor was still acting up we notified Ryan immediately and we were able to have it fixed the following week. On that visit I lost my keys although everyone was very busy reception employees looked for my keys, I found them turned into the parts department. The employees out in service were great as well. Jez was great and got me in to have my sensor fixed and notified me as soon as it was ready to go.

Brought my tundra in two weeks ago for its 90,000 mile service. Two weeks later and While under my truck I notice my rear differential is leaking from the fill location,not the drain plug. I’m bringing it back in and not paying for the mistake of a technician not checking their work. Shouldn’t have to check behind the certified master technicians

I brought my RAV4 in for 30k servicing. Autonation Toyota Arapahoe Rd has a well run service department. My service agent Anthony Ray. He is extremely knowledgeable of the Toyota product line and recommends only the service you need. He is a wonderful representative of this dealership and Toyota Corp. This service dept and the expert mechanics on staff helped me get over 300k mi over 18 years on a truck I used to own. Autonation Toyota is simply the best.

Fast service, straight to the point.

Dropped off my vehicle in the morning and it was done before lunch. Good communication

I brought my new RAV4 in for its first service at 5k miles. The only issue was that the light for low tire pressure was on which I mentioned to reception person. I specifically asked if they would ckeck the tire pressure. Took 90 minutes for the service which was apparently only a tire rotation. The tire light was off when I picked the at up so I thought it was fixed. Next morning the light was back on. So back to the Dealer a couple days later. The explanation was that the outside temperature was cold the morning I brought the car in and warm enough when I picked it up to increase the tire pressure. I didn?t have to wait in line for the tire check this time and the ?service? was fairly quick. (20 minutes total but the dealer is 42 minutes from my home so the extra trip took an hour and 49 minutes.

Good Customer service, but when provide Servicing for Hybrid Car they might be little experienced!

Was able to get my oil change very quickly. Todd was a great representative and was very kind during check in and check out. Wifi should be a little bit stronger and more options for refreshments. Great day overall

I was very pleased with all my interactions with AutoNation and I love my Tundra!!

I was very pleased with all my interactions with AutoNation and I love my Tundra!!

Jeremy was the most helpful patient associate I’ve ever worked with at this dealership! He needs a raise. My car was also fixed in a timely manner.

Arrived early and my service was completed in a timely manner, Service was great, Hub cap cover was loose and had to get it secured properly.

Our sales rep Mike Elario was excellent and accommodating. We were in a bit of a time crunch getting a car since we had moved here from Hawai’i and did not ship a car.

My maintenance guy moved up to a higher position so I got a new one. Anthony was great. He listened to my concerns and kept me informed about what my truck needed. The cost was reasonable and I got it back when promised, even a little earlier. GREAT JOB!

Very efficient and welcoming experience. Jeremy was very helpful and gave me good advice and service.

Every 6 months I need an oil change. I expect an hour and am always pleased with knowing that my time is valuable and the car has been finished in the allotted time.

I went in for a lease buyout. The process was quick and easy with the help of Sin Lee. He was very courteous and efficient. Will search out his help again for future purchases.

It was an awesome experience and a super easy process. Would recommend anyone buying a Toyota to use Autonation on Arapahoe. Staff was friendly, fast and made sure I was taken care of thru the whole process.

This time for 5k checkup was great. My car was way overdue. Austen was excellent and I put in a good word to the manager for him. Bought new floor mats and cargo mat at dealer. They are great.

Thanks for taking care of my tundra. What ever I need help with....

This was by far my best buying experience once I got in there and started. The staff was punctual and pleasant, and the coffee was phenomenal. Not to mention my new Toyota crown is to die for.

Cornell in sales was Amazing

Purchased a car from AutoNation Toyota in Centennial. After test driving and credit check I was informed the price was incorrect, and that if I wanted the car I would have to pay several thousand dollars more. While my salesperson was very professional, this is no way to conduct business. I have tried several times to get a hold of the GM to no avail. I wish I would have driven a few extra miles where I would not have been subject to bait and switch.

Great experience. Eyad was the best. He explained everything in ordinary language and was a pleasure to work with. Would recommend Eyad if you’re looking to buy a car or truck.

Once we were introduced to Eyad, our salesman, the process was easy. Eyad was friendly, helpful and very much knowledgeable about the Hybrid Highlander.

Mark was wonderful! I will be returning to have both cars serviced

Just bought a 2001 Jeep from hands down the best car dealer I’ve ever had the honor of working with, Mr. Gary Hess was absolutely phenomenal. He genuinely cared and didn’t pressure us! Will definitely be returning to him in the future!!

My first long distance internet purchase. My sales associate, David Butkovich made it fairly straight forward with little back in and forth. I was kept informed of all aspects of the transactions and David did everything I asked and was very professional. The dealership has an outstanding service department and installed my purchased options prior to my pick up. Thank to Anthony Ray.

Anthony was professional and very detailed in his communication. Kept me informed and provided clear detail regarding the service of my Tacoma. The service was complete and well done. For the past ten years, the service at Auto Nation Toyota has been exceptional and this time was excellent

Mike was awesome to deal with! No pressure, upfront and honest with everything. Would definitely recommend Toyota Arapahoe!

I had wanted a Jeep Wrangler Sahara Diesel for a long time in all sting grey. When I saw it advertised on edmunds for Autonation I thought I’d reach out. I worked with Bobby who was so helpful and made the process easy and simple! Another thanks to Joey in finance for working to get me all the right paper work & being patient, since I was an out of state buyer. I LOVE my new Jeep!

If you know what you want, it?s just scan QR code and ask help desk to test drive. No salespeople on lot. So if you need more customer service, don?t see anyone around lots to help, but might be due to todays labor market. Sim Lee was assigned to help us get keys to car for test drive. We didn?t have many questions. Dealer is no haggle pricing , but it Still takes a while for paperwork?it would be helpful to know why it takes so long to do paperwork to purchase a car.

Good selection of all kinds of used vehicles. QR codes let you see vehicles spec on lot without stickers on vehicle. If you’re interested in car, go to customer service desk. No salespeople on lot. No haggle pricing, but whole process with paperwork still took awhile. Wish the process was streamlined or we knew why it takes so long to buy a car?

I worked with Alex V to purchase my new 4Runner. He was wonderful to work with! Overall I had a great experience

We usually go to this place even if it is very far from where we live because we bought the car here and service is usually top notch. But this last time we went for an oil change and tire rotation was disappointing. We scheduled our appointment at 2:30 pm and we were already there at 2:15 because we were coming from lakewood and it is a long drive for us. We checked in and waited because it usually only takes about an hour to an hour and a half. 2 hours go by and it still wasn't done. I asked somebody that was at the counter what's going on and she said I had to talk to the one that received my car which was Stephanie who was on the phone. Then another hour goes by and I finally went to Stephanie to check what is going on and she said "That guy probably has your paperwork" as she points to the guy on the other side. She was not very helpful and did not even update us as to what was going on. So having an appointment was pointless.

Great had my car repaired early and for the estimate

Service was prompt when I arrived at the garage to get an appointment. I arranged this for the following day at 7:30 a.m. At that time, I left my car and a friendly driver took me home. Two days later he picked me up and drove me to the garage where I paid my bill and drove home. No issues except for a half day delay as some parts were not immediately available.

Cat converter stolen from our Prius last November. Late March to get the part in; they didn't notify me as soon as it was available -- I had to call. Replaced the converter, installed shield, replaced battery that had died in the meantime - $4K. Picked it up; started flashing a check engine light before we got home. The service folks were great, took it back at 5pm on Saturday night and tested very thoroughly before they re-released it on Tuesday. (But the code probably means the hybrid battery is getting ready to give out, another $3K.) Good little car, good service folks, frustrating experience for reasons mostly out of their control.

Faheem was very helpful! Wasn’t pushy and got us the best price possible.

Knowledgeable and friendly service provided by Gabe. Explained things well and answered our questions.

Our sales representative was Jim Williamson. He made our transaction go very smoothly. He’s very pleasant and knowledgeable. Thank you Jim

Recomendado totalmente . Excelente servicio , y la señorita Nicole presta excelente Sergio y muy buena atención

I was very pleased with the 50,000 mile service performed on our 2018 Camry and the explanation of the Multi-Point Inspection items. However, I called Mike Humpert, our service technician, on Friday morning, the day after our service to report an issue. I noticed a chip on the black plastic trim on the edge of the driver's door. I hadn't noticed the chip prior to the service at AutoNation. I would appreciate being able to talk with Mike about this issue. Thank you.

I had an extremely positive experience at AutoNation Toyota Arapahoe last week. I looked on Autotrader and saw a Highlander that fit the bill for me. It was new to AutoNation and not ready to be shown, but my salesman, Eyad Abh-Sufiah, or just E, arranged for me to look at the car and buy it. I picked it up 2 days later after it was processed, and absolutely love it. I?m a happy customer and highly recommend my salesman and this dealership.

Was with Rafael Messen during my visit to purchase the RAV 4. He was so calm and knowledgeable about the product despite me having so many issues making a decision. He made the whole Process easy and seamless.

I came for paint repair under the recall that’s going on. There were definitely some hiccups in the process and when I got my car back there were a few things they forgot to connect (like the tube to my windshield sprayers) but I had my brother do it pretty easily. Overall everyone was pleasant and they tried to make everything really seamless for me but they might just be overwhelmed/busy and overlook some of the smaller details.

I brought my 2021 Toyota Camry in for 10,000 mile service. The work was done efficiently (actually faster than the estimated time for service). The staff was helpful, courteous and friendly.

The service and care was terrific. Dave Swafford and Tony Ray went beyond the call of duty to help me and took care of the problems with my car. I love their honesty and hard work. It is much appreciated! Thank you!

Took 110 minutes for an oil change. They said 60-75 minutes and there was no communication that it would be later. I had to go find my service person to find out what was up after an hour 45 mins.

The service representative was courteous and professional and keep me informed re the status of the car repairs.

Jeremy Sittner always goes above & beyond to make sure all my car service needs are met! He does an amazing job explaining what is truly needed and is always patient and understanding. Highly recommend you ask for him when checking in your car for service! Amazing job!

I am traveling through Denver, Colorado to Phoenix, Arizona and San Diego, California and then back to Shawnee, Kansas. I needed routine service. I called Arapahoe Toyota and they scheduled me for a 9am appointment. I showed up at 8am and they adjusted their schedule to fit me in but it would be a 90 minute wait. They had my car ready in less than the 90 min. They did a complete liquid level check, air pressure check & rotation of tires and oil & filter change. The charge was a welcomed surprise. They did not charge for the rotation and they thanked me for my military service. I will return to the Arapahoe Toyota the next time I'm in Denver. I'm on the road again!

We took my Toyota Rav4 in for a new battery and oil change in the evening and the next day Cole reached out and let me know what my car needed, he answered all my questions and kept me updated on the progress. I really appreciate the consistancy in contact and how quickly my car was ready!

Wonderful service and customer care. Quick and easy transaction. Sergio Pingarron assisted us - professional but still personable. Happy with the purchase and the experience on the whole.

Although I'm 30 minutes away from this dealership, been coming to the Centennial location for regular maintenance for over 4 years. Friendly and so accommodating! Highly recommend!

Took my Toyota Avalon Hybrid for a safety recall/repair and was treated to an excellent service experience. Appointment was right on time, specific repair work was outlined and completion time detailed. I opted to wait in the service waiting room and it was spacious, free coffee and wi-fi! My car was ready within a few minutes of the promised time and a complementary car wash was included! I have always had a good purchase and service experience here and am very glad to see that it is still at a high level of customer care.

Lots of great inventory to choose from

I had to reach out several times to receive updates on my vehicle which was frustrating.

I visited Autonation Toyota on the 17th last week. Internet sales manager Alex and I bought a 2022 4runner black that I found on the Internet. The friendly and convenient service will make you look for Alex the next time you buy a Toyota. I support the honest Autonation Toyota.

Had oil change . Then they came out with their check list of things that they said were needed. They said battery cables were corroded. But there was no corrosion. The cabin and air filters were mild dirty . They said both were dirty and needed replacing. Then they said there were going to wash the outside of the car. Did not do it. Had oily hand prints front there service technician. Inside and outside of car.

Jeremy S- the service advisor/ manager w Toyota Arapahoe is an asset to the team. He always makes certain we are taken care of and recommends certain service packages that will save money in the long run! Highly recommend the service team!!!!

This is third time in less than a year and half that they told me I needed a brake fluid flush and fill. They already did it twice in less than a year and they’re still trying to get me to do the service. They’re always trying to rip me off.

I was greeted pretty quickly and they answered all of my questions. In and out in about 2 hours.

My service representative was Jeremy. He was extremely friendly and didn't try to talk me into extra unnecessary repairs. This is the AutoNation I have liked for many years. I have bought my Toyota's and had them serviced at this same location for many years, even before it became part of AutoNation. It has been consistently a good place to go.

Got the appointment time I wanted. Got my car serviced promptly and well. In and out in no time.

The overall experience is good. The staff is always friendly and do their best to help out, if they can't there is a solution given to the problem. It seems to take longer than we are told or expect but hey get it done!

it was my pleasure meeting Mr. MJ at the showroom. he showed and brief me all the aspect of my new Toyota TRD off-road RAV4. i finally brought the car. Thanks to MJ and AutoNation Toyota.

Purchased a Toyota Certified 2020 Tacoma Off Road 1/17/23, on the way home, discovered wheels were out of balance, alignment was off, the center dash display worked intermittently and the physical key in the only smart key didn't work on the door, glovebox or tailgate. All but the center display and the key(s) were solved on 1/23. On 2/7, the key issue was resolved (they didn't have any parts on 1/23). On 2/12, got a check engine light - code reader at the dealer said it was the thermostat. They cleared the code and sent me home. On 3/2 the code popped up again, I borrowed a code reader from a friend and sent the salesman a photo and the service advisor an e-mail. The salesman responded but the service adviser did not (turns out there was a death in his family but no one was covering his e-mails, phone or text). On 3/7 the code popped up again, cleared it - no response from anyone. On 3/9 got the code again and cleared it, sent text to salesman and left a phone message for the service adviser - no response from anyone (turns out the salesman was on paternity leave). On 3/13, got a message from the salesman explaining his absence. He also gave me a name and number for the service manager which I called on 3/15 - waited in the phone queue and after 15 minutes left a callback number. Got the callback a couple of hours later and was supposedly transferred to the service managers phone which somehow rolled to an unknown employee and then hung up on me. Tried again the next day and waited 10 minutes in the queue and hung up. Finally on 3/16 drove the 30 miles to the dealer, met with the salesman and finally with the service advisor - both apologized and set up an appointment the next day. I arrived at 7:30 and around 10 was informed that thermostats were on back-order. I was asked if an aftermarket would do and responded yes. The truck was ready at about 2PM. As I pulled out of the dealership I noticed the center display wasn't working again so I returned to service (one of those things you can't repeat when it's in the shop) after an additional 2 hours the problem was diagnosed as a loose wire and fixed. So far, everything has been fixed but getting to that point was a trial I wouldn't put anyone through in my business. Some of the issues are supply chain related, the employees are diligent once you get their attention, but don't bother trying to contact anyone through the main phone number - they're woefully understaffed. Thank god all this drama was covered under the Toyota Certified warranty though it cost me 3 long days sitting in the waiting room.

I came for my first oil change after purchasing my 2019 Toyota 4Runner. I had prepaid for four oil changes. When I arrived, they said I had a 2018 Highlander with no service plan due to mileage and age of the vehicle. Nothing about my check-in was correct. In fact, the service agent had to go check records to make sure that the vehicle I had was in fact a 2019 4Runner. I drove in with a 2019 4Runner. Couldn't tell just by looking at it... The service for oil change and tire rotation took about 40 minutes. Was that too fast? I have suspicions that not everything was checked. I don't feel very confident about this service center...

Brought my 2019 Toyota Highlander in for 70,000 mile service. All tasks were done correctly and they didn't try to add any unnecessary items to the job. They also used inspections to assess what I might need at my next service.

It 's mostly easy to schedule service on Autonation's website (just a few glitches in the system). It's nice having a dedicated service advisor too. This helps build a relationship and ensures continuity. The service advisor was at my window before I even had time to look around for her. We appreciate that she asked when we'd like the vehicle to be ready.

I'm a new to the world of hybrid cars and a few months ago purchased a Prius. Then I was out of town for a chunk of time during the harshest winter we've had in a long time and in sat in the garage. When I returned and tried to start my car, it wouldn't start, there was a battery error. I jumped it and took it in to Autonation Toyota to get it fixed. It was a very positive experience. They checked things over and the simplicity was that the battery was drained and needed to be properly recharged which they did. Then they answered all my questions about how to prevent this in the future and then ... they didn't charge me a thing! The whole experience was gratis! I appreciated their honest handling of my situation.

We bought a new carolla cross in October. Service that day was fine but it came off the truck with a broken part which has yet to be fixed! Sales, service and even managers DO not get back to you when you leave messages...horrible customer service!

Poor service. I brought it in because my car was making a whining noise and because my air conditioner hasn?t been working because there?s a leak somewhere. They were supposed to find and diagnose the whining noise. Couldn?t figure that out, then as discussed they were supposed to put a dye in the A/C to see where the leak is coming from. They had my car from 8:45 until 5:30 and did nothing but refill the A/C. My car is still making a whining noise and not giving 100% power. And the air conditioning will be back to broken in a day after the coolant runs out. They took my money and didn?t help one bit.

Poor service. I brought it in because my car was making a whining noise and because my air conditioner hasn’t been working because there’s a leak somewhere. They were supposed to find and diagnose the whining noise. Couldn’t figure that out, then as discussed they were supposed to put a dye in the A/C to see where the leak is coming from. They had my car from 8:45 until 5:30 and did nothing but refill the A/C. My car is still making a whining noise and not giving 100% power. And the air conditioning will be back to broken in a day after the coolant runs out. They took my money and didn’t help one bit.

They got to me right away. They gave me a time estimate. There was a nice waiting area. This was done quickly within their time estimate. They washed the car. They were thorough in reviewing what was done. They were professional in their interactions with me.

AutoNation Toyota truly cares! I worked with Taylor and Eyad/“E” to renew my lease in the height of insane interest rates and inflation. I got very stressed running the numbers and Taylor was very patient and kind during the entire appointment. He worked with his team to ensure that I left feeling confident in my purchase decision. I can’t thank this team enough! Eyad “E” was also very patient with my indecisiveness (between vehicles and colors) and never once got frustrated or annoyed when trying to decide on which vehicle to move forward with. He definitely worked with me to secure my vehicle, even when I couldn’t physically be at the dealership. Always willing to go above and beyond.

Went in to traded in my car about 3 weeks ago and left happier than ever. Would definitely recommend shopping for a car here.

Ask for Cornell! OMG this guy is so good! Had a blessed experience with my purchase. I’ll refer this dealership to all my friends and family

I arrived around 2:40 pm. It started off nicely. I waited about 5 mins before someone came to check me and my granddaughter in. 4:23 I received a call saying the service was completed, but before they finish would I like to have my battery service and cabin filter? I said not at this time. I ask if it could wait until the next visit since I was already at budget. He said OKAY and should be done shortly and would come and get me. We waited until 5:00 pm and then went out to check on my car because everyone who was in the lobby came after we were gone, and we were still there. I know this was not the first time this has happened at this location, but I was trying to let the past be the past and give them another chance. Well, the guy was walking over to my car when we came out and he brought the vehicle up so that we can pay and leave. He said he tried to wash but the car wash stopped working, so one side of my vehicle was washed. I said OKAY, but think why didn't you get something to wipe off the water from the other side of my vehicle? I paid and then put my granddaughter in the vehicle while I looked for something to clean my windows off so that I could see her driving home. I was upset because the 4 men that worked in this area were looking holding up the counter watching me while I cleaned my window, and not one of them ask to help. We left and I kept smelling something burning, Something on Sunday and Monday. So, Monday I received an email video from Jose regarding the battery sever and cabin air filter. So, I checked my vehicle and saw that the cabin air filter was not put back into the vehicle.

Oil change and tire rotation done in timely manner Great customer service

I walked into AutoNation and was greeted by Gary. He showed me some available models and answered some questions despite how busy the location was. I was able to test drive the new 2023 Prius and decided then to purchase the vehicle. AutoNation made the transaction easy and applied my trade-in. The location is very clean and all the associates I interacted with were kind and accommodating. I went back a few days later to have some accessories installed and found the service department to be the same quality and the drop-off and pickup was simple.

Took 2017 Toyota 4-Runner in for routine maintenance early March 2023. Scheduling was very easy. Communication was wonderful. I gave quality of repairs 3-stars because I don't have the skill to determine quality of repairs. But I purchased the vehicle in 2019 from this dealership and have no concerns or problems to report.

Waited 3 hours for at dealership to receive parts. I ended up leaving when parts still hadn?t arrived. Poor excuse for service Mngr also. He could not give valid reason on delay.

very bad first experience, first I got there and wait like 20min to speak with someone because the guy on the desk was on his phone instead of receiving the people, then after I waited one person called Bobby helped and I applied to see If qualify for the car I wanted, the guy told that he will be calling me back to let me know my options, they run my credit report twice in different days and I never received a called back from them at least to say you were not approved, really bad customer service , not follow up at all. really disappointed. not recommended.

Service is usually slower than estimated but the work has been good and the great has been great 4 yrs and counting. The facility is classy.

Service provided in a timely manner.

I was early for my appt. That told me it could take longer because of other appts in front of me, however it didn’t take long at all. Very impressive!

Really only reviewing in hopes to win the $100 gas card. After they charged me $174 for an oil change and tire rotation I feel like the owe it to me

The only comment would be I wasn?t given any information about upcoming concerns for my car

It?s clean. They?re pretty quick. Only annoying thing was them trying to sell me more services than what I went there for.

Quick friendly and helpful when we were looking to purchase a new car. They had a great inventory and exactly what we needed to meet our families needs. Our salesman Coren was amazing and friendly. Not a pushy salesman bone in his body. Best car buying experience I've ever had.

We appreciated the transparency and honesty in our dealings with Alex. Easy transaction and beautiful car!

My car notified me that my grill shutter was inoperative and my engine light came on. I called AutoNation and they were able to give me an appointment soon after the notice. They reset my computer and test drove the car. It was ready by lunch time! Austen kept me informed of the progress of service via text message and addressed other questions that I had regarding the car. He was friendly and professional!

Excellent, customer service, thank you. We will return for our scheduled check up and to purchase our next Toyota

I think Brian Matsumoto is one of the best car sales man that I have ever come across, because he gives you space and doesn’t pressure you at all and he really wants the best for you and not just sell you a car. I consider him a friend after the time we have spent with him cause he took the time out to know my husband and I and I can really appreciate that, because I’m a very personal person and a people person and I really like Brian as a person and a friend and we are very happy with his service! Thank you Brian you are awesome!

No pressure and very informative when deciding what vehicle to purchase. Great car buying experience

Wonderful experience with Sergey !!!!!!!!

Great place love to buy a car here anytime Brian Matsumoto was fantastic

Jim was great and very helpful to work with! Made trading in my vehicle an easy process. Highly recommend working with him!

I had a great car buying experience at Auto Nation Toyota. The salesperson was patient and helped me find the perfect car that best fit me and was in my budget.

Were able to get the car in quickly, was a normal oil/filter check fluids and rotate tires service. Quoted 90 minutes to complete, actually finished in an hour.

If you want to buy a car, I highly recommend working with Vlad P, he is super smart and has southern hospitality, and he can answer all of your questions without hesitation. He isn't pushy and will strive to take the best care of you. He is very straightforward and will advise you on what is best for your needs.

Would definitely recommend buying a car or truck from Cornell at this dealership and would like to thank him for going above and beyond of making our buying experience an excellent and easy one!!! Thank you!

Not a great experience, and getting worse. .. I didn’t care for the sitting out in the open to discuss the financials, the car was not cleaned good AT ALL. We literally had to wipe/clean everything again. The extra key was locked away so they had to send it- not a huge deal just annoying. Ive had the car almost 2 weeks and am discovering pretty decent issues, which, its used so… but i figured they’d fixed anything that would be a major problem.. then today (again almost 2 weeks later) i get a call from the salesman telling me the bank is rejecting the loan because my husbands drivers license is old and was taped together until we got him a new one (it was already in the mail at this point) Luckily, he received the license last week, so when i got the call, i was able to send the new license. That was asinine. (Looking forward to refinancing through my own bank!) And since i got the call, i asked my salesman if he could look into the service bulletin about the issues we are having, he cant because hes nkt there- Instead of maybe passing it along to someone else to get me some insight, he cant. I wont go back. Pueblo Toyota was night and day difference from here!

Cornell was our sales guy. He was extremely helpful and showed us everything on our new ride. Financing was very easy. I’ll be back here for my future needs.

Not a great experience, and getting worse. .. I didn’t care for the sitting out in the open to discuss the financials, the car was not cleaned good AT ALL. We literally had to wipe/clean everything again. The extra key was locked away so they had to send it- not a huge deal just annoying. Ive had the car almost 2 weeks and am discovering pretty decent issues, which, its used so… but i figured they’d fixed anything that would be a major problem.. then today (again almost 2 weeks later) i get a call from the salesman telling me the bank is rejecting the loan because my husbands drivers license is old and was taped together until we got him a new one (it was already in the mail at this point) Luckily, he received the license last week, so when i got the call, i was able to send the new license. That was asinine. (Looking forward to refinancing through my own bank!) And since i got the call, i asked my salesman if he could look into the service bulletin about the issues we are having, he cant because hes nkt there- Instead of maybe passing it along to someone else to get me some insight, he cant. I wont go back. Pueblo Toyota was night and day difference from here!

I did not know I needed an appointment the person I talked to on Saturday did not tell me that when the key fob came in that I needed one to get a tech to program it si it came in and I didn't have an appointment but they worked me that so I wouldn't have anymore trouble getting my car started

Bobby was wonderful and easy to work with and we had good experience with him. We had horrible experience with AutoNation Ford so we came here for a different vehicle and Bobby was our salesperson and he was wonderful! If you need a car I would request Bobby. Thank you Bobby!

My service tech was very nice and knowledgeable about my vehicle.

Beware! From start to finish I had a horrible experience. The customer service over the phone when I inquired about the vehicle was less than stellar. I went to look at the vehicle and decided to purchase it. The paperwork process was very hurried. When I reached out to the finance department the following day I left a voicemail that a month later has not been responded to. I contacted the sales person I worked with several times by phone and email over the last 4 weeks to request a cancellation of the warranty I was sold. It wasn’t until I said I’d contacting the BBB that the sales person rudely responded. He took a picture with his cell phone of a document to cancel the warranty. Not a document to e-sign or a fax. This is almost 2 weeks ago and I have still not heard a word about this issue. I would never do business here again. I will be reaching out to the BBB as well as the Attorney General’s Office because I don’t want this to happen to someone else. Don’t tell me I can cancel a warranty anytime I want them completely ignore me.

Rafael was amazing. He was honest, presented all my options and was very forthcoming.

Great experience buying a used car from David B. Super easy wi work with and got the car I wanted.

We had our 2016 Toyota 4Runner in for the 45k service and couldn't be more satisfied with the experience. From initial check-in to final drive-out the staff was personable, professional and courteous. The initial cost estimate for services was accurate and I was informed timely of any additional recommended repairs and the associated costs. Karyssa was a pleasure to work with and keep me well informed throughout the process. We will definitely return for future repairs and services.

RAV4 I was initially looking to purchase was sold when I arrived at the dealership, but the friendly sales agent helped me find a different RAV4 that met my needs

David Butkovich is our salesman and did a incredible job. Took his time explaining financing and going thru the vehicle. Extremely helpful and went out of his way. It was a great experience going thru financing David explained everything and made sure we had the best deal and kept checking for better rates. Plus making sure the car is super clean inside and out. If you are looking for a great car and salesman come to AutoNation Toyota and ask for David B. Plus he walked us around the service department and explained what we need to do for service or warranty work. Great Job David Thanks

10k maintenance check..the device felt staff was very welcoming and professional.. Feels like people like working there..good experience

Vehicle was returned clean with no evidence of work performed. Jez is awesome!