Recent Reviews from AutoNation Toyota Arapahoe

Never had such professional customer service from a dealer. Danil Sergeyev was terrific to work with. Made it easy buying my new car and changed my ways with dealer experiences. I’ll be back for my next ride and looking forward to working with Danil again. Thanks again Danil Sergeyev

Dante W. was amazing. He was extremely helpful highly recommend him.

Jezariah took me right in after I mistakenly showed up to the wrong Toyota dealer, and even beat the price I was quoted previously (over $150 in savings) I would recommend his services to anyone needing their Toyota serviced i will definitely be returning for any future needs.

Tony was great to work with, it was painless to buy from Tony!

One salesman was drunk on the job, and another guy was rude and didn't know anything about cars lol. If you go in and see 'vladimir', he's a rude little punk. Watch out for his bad attitude... He's automatically better than you.

Danil sold me an incredible truck. I was hesitant about purchasing a new vehicle but after speaking with danil I felt extremely confident in my purchase and I couldn’t be happier. He was so kind, knowledgeable, patient, and an incredible salesman. I will be back for all my future vehicles.

Autonation had the opportunity to sell me a more major repair, but the technician and service rep were thorough and honest and found my car could be fixed with just a minor adjustment. Honesty goes a long way nowadays.

I’ve noticed a serious degradation in the service department over the past 18 months. They haven’t been going over the inspection sheet or giving a quote for service. I want to know what it’s gonna cost. Also, the service being recommended is not in the service maintenance manual from Toyota. My last visit I was told all my fluids need to be replaced. According to the service manual all that was required was an oil change. I go in expecting to do an oil change but am quoted an additional $1k in recommended repairs/service. After being a loyal customer for the past 8 years, I did buy my car there, I’m going elsewhere in the future.

Great experience. Took the car in for a recall. Doors opened promptly at 7am. Team was friendly and helpful. Was quickly checked in. Car was ready for pick up about 20 minutes before the estimated completion time. Quickly picked up the car and was on my way. Everything was professional and as advertised.

Asked to call, maybe they can help with the money pit of a car I bought there but to no suprise they couldn't do anything for me😡

I worked with David Hantman to purchase my new Rav4, He was wonderful as was the rest of the team! Highly recommend this dealership!

Do you want to pay for a bunch of “options” on a vehicle that hasn’t arrived on the lot yet? Sure, they have been swindling people for years with “options”, but now it’s a bit more ridiculous being that the vehicles aren’t even on the lot yet. News flash! It’s not an option if they require you to purchase it. Perhaps AutoNation should find another term, maybe try “mandatory aftermarket features”. I bought two vehicles here, and both times I managed to find the one Tacoma and one 4Runner that didn’t have the dealer fluff already installed. But the last time, was the last time. Once we we agreed on a price on the 4Runner and we went to financing, the lady in financing walked out on us because she refused to answer questions about the interest rate. She stated the interest rate would be lower if we bought the extended warranty. We were approved through a credit union. Which means we were already approved for the lower interest rate. When pressed about the legality of this, she walked out claiming we were terrible people. I hope she found a better job where she doesn’t have to accuse people of being terrible people when they call her out on a shady business practice. When the credit union sent us the paper work, we ended up with an rate that was lower than any of the numbers that were quoted at the dealership. Fast forward to 2022 and the insanity that is the current car market. These fools have a $5k mark up on a new Tundra that isn’t even on the lot yet. Don’t worry, it’s a not a market adjustment. It’s just for all of this dealer fluff that gets applied to the vehicle at the dealership. When asked if these options can be declined, the answer is “not gonna happen until next year.” Quite literally every other Toyota dealership in the metro area has a more honest and fair price than AutoNation. Don’t just walk, RUN!!! Run as far away as you can from this den of liars and crooks.

The service department here is just more knowledgeable than what I've found at an independent Toyota shop located in Centennial. I called the independent shop first, explained the problem I was having with the door locks on my 2017 Rav 4, and they told me that they never heard of this problem, and I would need to pay over $100 for an assessment. In lieu of that, I took my Rav 4 to Autonation, and the service advisor there immediately told me what my problem was and gave me a few alternatives cost-wise in order to rectify it. This is not the first time, I've been very unimpressed with an independent Toyota shop, and I will stick with AutoNation whicn has more of a clue repair-wise.

Got 2 cars today for both my husband and I. Mike Elario as well as Carlton were both extremely kind and helpful and made our process very smooth. 2 happy customers here!

Carlton, the finance guy I worked with, was great. He was very professional and answered all my questions. I appreciate that David, my salesman, was transparent about some issues with a car I was interested in and that helped me make my decision to get a different car. I have to give this place a three however because David did not replace a faulty turn signal in the car. We drove to the auto shop part of the building and I was told at 7pm (the dealership closes at 9) that the bulb couldn’t be replaced because it would “take too long.” David seemed very passive and indifferent about the situation. I ended up buying and replacing the bulb myself and even though I had to take out the battery to get to the bulb, the install took about 10 minutes. No dealer should allow a car to leave a lot that doesn’t pass inspection.

Service department incapable of servicing 4runners. I have 2 complaints against this dealership feom Toyota owners site for not installing the skid plate properly. Yesterday when I request for oil change at the time of collecting the car i ask the advisor if its done and he said yes. when I check the oil at the parking lot it was old. when i complaint my oil is not changed now i get excuses I thought you don't need oil change because you changed it 3K miles ago. when customer request do it. And this dealership doesn't seem to know if 4runners driven on dirt road and towing needs oil change every 5k miles. i had another appointment for my other 4runner and i canceled it. This dealership is incapable to Service 4runners, i don't want to ruin my cars taking to this dealership.

It was a great experience buying my Tacoma with John Titterington

Quick and easy car buying experience with Mike and the Autonation Toyota team. One of the only dealerships in the front range with inventory despite supply chain problems. Got the truck I wanted, a great deal on my trade in, and accomplished both in under 3 hours. Highly recommend.

I always have a good experience with the service department here. Nicole was my advisor this time. Good communication and they had the service completed in a reasonable amount of time.

John Titterington, Trevor Butkovich, & Greg Laubert were all very helpful in getting me in a new Camery. Would recommend them to anyone looking for a new car

Working with my sales associate John Titterington and desk manager Greg Haught has been a pleasure from the start to finish for my RAV4 purchase. Quick, knowledgeable, and professional. Fully satisfied with my Toyota experience.

Excellent customer service! Very response and professional. Even reached out to my daughter who is looking for a vehicle and recommended that she work with Dan Sergeyev. She came by and Dan worked with her as well.

I had a great experience at this location. Shane was a great help in explaining what options i had for servicing on my car, at very reasonable pricing. Even Michael, my shuttle driver for that day was nice. The service done on my car was satisfactory, no complaints. Overall i would have to say my experience with this dealership was great and i would recommend everyone to come here for their Toyota needs. 😊

My partner and I bought a used Toyota Highlander here. We worked with Corine and Usman and they were both extremely helpful and went above and beyond expected protocol!! We have never bought a car before so we were nervous and didn’t have a lot of knowledge. They walked us through everything and made us feel assured and ready. We highly recommend this dealership!!

Vlad was great. Helped me pick out an awesome 4 runner. He was always available and made the process seamless. Because of him I will be a return customer.

Professional and honest. I would not bring my vehicle anywhere else.

I worked with David Butkovich throughout the whole process of getting a 2022 Tacoma he was wonderful. David was always available and gave me clear and down to earth advice, He made the process simple and digestible. Highly recommend reaching out!

Just bought a new 4Runner from Autonation Toyota Arapahoe today. My salesman Vlad did an amazing job helping me with the process. He went above and beyond to help me secure the SUV I was looking for and made the process a no stress event. The team here is great and Vlad was the best. I would highly recommend him to anyone looking for a vehicle.

I worked with Faheem to sell two of my vehicles and he was great. Very professional experience. Fair market price for a same day purchase. I appreciate his business.

Found the car I had been searching for and Dante Weddel made it a super easy process to lock it in and take it home. I appreciate everyone’s help at the dealership with getting us in our 4Runner. Thanks to Luis as well!

Great place to get your Toyota taken care of. I’ve been here a few times and they have always taken great care of me and my vehicle.

I worked with Anthony Ray on some service needs for my car. He was extremely knowledgeable and professional. And helped me find the exact part I needed. I will be recommending this location to all of my friends. And especially tell them to ask for Anthony. Thank!!

David Hantman, really kind guy and smoothed out the rough process for me

Frustrating, I have had service performed at this location several times. I have had oil changes, coolant flushes, and other major service done and only one out of the three times have they performed well with good customer service. I have been ignored by the service men in that location and it wasn't until my husband walked in, that they all looked up and suddenly went running to him to ask him if he needed some help; meanwhile I had been standing there for approximately 15 minutes trying to get somebody's attention, apparently that day I was wearing my invisibility cloak. The male service tech preceded to a conversation with my husband about the vehicle and twice in that conversation my husband said him don't talk to me, you need to talk to my wife it's her car. He finally got the message but was flustered and rude. He spoke to me like I had no concept of how an internal combustion engine works. While I am not a mechanic and there are things beyond the scope of my ability to repair I am a college graduate with two degrees and and feel pretty certain I can understand most issues of repair with a vehicle. This last time was the cherry on top of the cake they were supposed to order parts to repair the door handle of my car, they physically had the car in the shop, but somehow ordered parts for a vehicle that I used to own 3 years ago. Both Toyota Highlanders. Now I understand how possibly something like that could happen with a form that had auto-populated but how do you not catch a detail like that. The new vehicle had been in for servicing twice previous to this. They had only worked on the old Toyota Highlander one time three years ago. We waited 3 weeks for the parts only to find out, they had the wrong parts. They were supposed to perform an oil change that day as well, and when arrived at 5:30 pm to pick up vehicle they had not performed the oil change, the vehicle had been there since they opened. Now I have to give props to Nicole because she did go out of her way to try and fix things she did get the oil change done while I waited. I am not a difficult person to please, they want to charge me almost $600 to repair the door handle on that vehicle I feel like that's a lot of money but I'm willing to pay for the service and the parts to have my vehicle done correctly but is it too much to ask for them to respect my time and provide even a modicum of decent customer service.

An amazing team of customer service and response time in perfect

Simple oil change turned into oil leak. After “fixing” that we now have a worse leak!

E was extremely helpful and did as much as he could to help find a new car within my budget

Went in on a Friday afternoon and met with Sergey, he was super helpful and knowledgeable. Wanted to take time to think about the purchase and there was no pressure. Went back the next morning and went through everything quickly and easily. No long negotiations, and even went above and beyond when I had to come back and pick up the car later. Super easy and helpful. :)

Brian the Hawaiian!!! i definitely recommend him if you are thinking about purchasing a vehicle from this dealership. he made everything a smooth ride for me. answered all the questions i needed and helped me during when things got a bit complicated! don’t forget to ask him about his seaweed story! it is one to hear! Great life decision! Happy with my TRD Pro Tacoma! Got everything i wanted on the tacoma, they even made the windows darker for me. i highly recommend this dealer and brian!

The salesman was quite personable, and I liked working with him. However, the dealership was awful to work with.

My spouse & I set up an appointment to test drive a car and we took a little time off of work to get there on time. After driving for 30 min, we arrived and were seated to wait for Gabe our salesman. After 5 or so minutes, he introduced himself and said he would go to locate the keys. 20 minutes went by. When he finally returned, he sheepishly admitted the car had been sold several hours earlier that day. He shrugged and gave a half-hearted non-apology about there being so many salesman that confusion was inevitable. He then offered to try to find something in our budget range on the lot and disappeared again. Another 10-15min went by. Feeling very disrespected, we got up and left. I understand that its first come first served, but they should have at least texted us that the car was no longer available (as other dealerships have done). Not a good (or even a decent) experience. I would not recommend shopping for a car here. If this is how they treat you before buying a car, how will it go after your purchase? There are plenty of better dealerships to choose from.

I bought 2 vehicles from John Titterington and both times the experience was great. With john you get what you paid for before and after the sale. I got this to pull my boat. Just bragging! See how they match? John did that.

Background: My 2019 Tacoma began stalling and running very poorly on a Sunday evening. Again, it was stalling, wouldn't rev over 2k, idling badly. I had to leave it in a parking lot overnight. The good: AutoNation Toyota was able to get my truck in for service the day after I called. Everyone was very courteous and helpful when I spoke to them. I did ultimately get my truck back and it seems to be running well. The bad: The service people seemed to have a hard time figuring out what the problem was, even though there was an outstanding recall for the low pressure fuel pump. The recall even described the exact symptoms my truck was experiencing. Despite this, they then told me it had at least one bad injector. That didn't make sense because it was generally just running bad, not losing one or two cylinders due to a bad injector. The next day they told me it was the high pressure fuel pump. Made a little more sense and I trusted that they must have tested the high pressure pump and found it to be faulty. Then, by Friday I get a call that it's running well with just the recalled low pressure fuel pump being replaced. This tells me that they didn't actually diagnose anything and were just throwing parts at it. I was at risk of potentially spending $1k or more on something it didn't need. Very frustrating. Do mechanics not know how to diagnose anymore? Also, the notes made by the service advisor when I dropped it off did not match the symptoms I described. It did not have "extended crank." Thanks for listening to me. I'll be looking for a different Toyota dealer if I need their help in the future.

Amazing! I had the best car buying experience I've ever had with Dave Hantman at Autonation Toyota. I was dreading buying a car in this environment, but Dave was extremely knowledgeable about what was available, walked me through the whole process, and was an all-around good guy. He was really helpful at explaining all the financing options, which I usually don't understand. I will definitely come back to Dave for my next car.

Staff is friendly here and Gabe went above and beyond.

Dante was super helpful when I was looking for a car today I was able to leave with a car and couldn’t be happier. Definitely would come back and ask for his help.

Friendly and quick service

I dealt with David Hantman who sold me a Toyota 4Runner. David knew a lot about SUVs and was very persuasive. The whole process was efficient and surprisingly pleasant. I never thought car-buying could be so uncomplicated with no pressure or "sales-talk." I highly recommend working with David and his team.

Alex made our buying experience simple and kept me informed on all phases of the buying transaction.

I was extremely stressed about buying a used car, especially with the current market. I came across auto-nation Toyota and saw their one price policy. I was a fan as it sounded like it would make the process easier and clear. I found a fantastic used car on the lot and connected with David Hantman. David was friendly, helpful, knowledgeable, and not pushy in any way(as I imagine a car salesman). David allowed us to test drive the car…without him. Being able to drive on our own made the test drive comfortable and allowed me to drive the car like I normally would, to get a true test drive experience. I knew what I wanted, but David made me more comfortable with my purchase and answered and explained all of my questions. I feel confident and excited for my new car. Even better is the warranty for 90 days and 4000 miles. I feel confident driving off the lot that I am covered for any issue that arises. I also love there extended warranty service. I don’t have to worry about any issue that may arise in the future. Easiest process ever. And for 5 years the most I will have to spend is $200. Unreal and amazing. My previous car was a Subaru. I dealt with groove dealership in silvethorne colorado. I never had a single experience where I felt cared for and satisfied. I felt like a number and a path to a paycheck. David and all the staff at AutoNation made buying easy, fast, and fun. I am leaving smiling and stoked. FYI- to clarify the one price online: that is the price you pay, but doesn’t include state sales tax. Which makes sense. Lastly, I payed all at once and got some significant discount on the extended warranty. Need a car??? Go to AutoNation and see David Hantman.😃😄😃😄😃😁👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Attentive, prompt, efficient service dept. Great communication and fair pricing. Did things right first time. In and out. All good, no issues nor complaints. Friendly and professional.

I bought a used Chevy Cruz last week and had a great experience with the sales staff, particularly Ismaeel and Eyad, for being patient and staying after hours to fill out the paperwork that allowed me to leave that day with the vehicle. The only complaints I have are related to the dealership and their process for buying a used car; for example, they don't accept putting money down to hold the vehicle (even if it's right before they close for the day, i.e. there's no chance they could sell the car to someone else who walks in) and the financial team is extremely pushy about their car care plan (I was asked five times, each time with a proposed "better" deal for the plan). It's about what you'd expect from buying a used car in the current market.

great professional service

It was my first time here. When the service advisor texted me that my car was ready, I texted “where do I go?” And got no response. So I asked another employee and was told where my service advisor’s desk was. I went there but no one was there. So then I texted, “I'm at your desk in the service dept...is this where I should pick up the car?” Still no response after about five to ten minutes. Finally I asked the service advisor next door for help and he rang me up. He told me to go outside and my car would be brought around. I waited again for five to ten minutes and was then told that my car was actually parked just a few steps away and I was given the keys for it. The “disappearance” of the first service advisor was very disconcerting to me.

Very poor experience in the service department along with a total waste of time as the Service Advisor seemed confused to what should have been a simple service request.

Great timely service. Very polite, kept in touch.

Lots of lies to get you to put down a deposit. Very sleezy salesmen Cornell. Sales manager Dave tries to be your friend then stabs you in the back and goes back on his words. Will never go back under any circumstances.

Anthony Ray took care of my service! I highly recommend him for your service advisor. Top notch guy and very thorough! Thanks for all that you do!

By far Taylor Keith was the best salesman I have ever talked to. He knew what he was talking about and he made the process so simple and FAST! Everyone hates coming to a car dealership because we have all had a time where we spent way to much time there, or they didn't know how to answer our questions and it felt like they were waisting out time. I'm TELLING YOU IF YOU WANT THE BEST go find Taylor Keith. He will get you in and out as fast as possible and get you the best deal possible. One of the best humans I know

Setup appointment, brought vehicle in for the work needed, explained issues with the vehicle. The service person listened, he didn't jump to any conclusions. An inspection was done and maintenance record reviewed, the vehicle needed a couple of items added to the list. The work was done in a timely fashion. The cost was reasonable. Great outcome.

Vlad was helpful and professional through the buying process & Carlton was kind and knowledgeable through the financing process. 10/10 would recommend.

The service representative (Nicole) was excellent. However, after 3 try’s the shop folks never actually fixed the problem with our car. As a result, the car did not start again a couple of days later while we were on a road trip in Cincinnati OH. Fortunately, we were able to get the car jump started and to the local dealer who was able to fix the problem and we didn’t have any more problems the rest of our trip.

We were very pleased with our experience at AutoNation Toyota Arapahoe. We recently purchased a lightly used 2019 4Runner. David Butkovich was the AutoNation agent who worked with us from start to finish. He was very professional, thorough, helpful - and even made the experience enjoyable. We would gladly buy from Toyota Arapahoe again.

It was definitely a great experience great car payment great APR car was perfect everything about the experience was outstanding Oh

Bought a 2012 Tacoma from them 7/31/21, brought it in for regular maintenance and purchased their Vehicle Protection Plan (Powertrain option). Less than a year later I began having transmission problems with it (won't shift out of park). No one answers the phone at the service department. Twice I entered my phone number to be called back, as their robot suggested, and left a voice description of the issue I was having. After 3 hours, I called for a third time and opted to be placed on hold. I left my phone on speaker for more than an hour, and still no one answered. Seems that they don't want to service the vehicles they sell with problems.

Bill Geubb was attentive and informative as always. Appreciate the service experience he provides.

If i can recomend a place to get a car or to get some information , this is the best place to go Michael Jones was an amazing representative he give me all the info i need it, great guy a lot of options to choose from ... thank u very much .. i'll be back for sure ...

Alex was great in helping find a safe and affordable first car…no surprises, no problems! Thank you!

Buying from AutoNation Toyota on Arapahoe was such an easy experience. Dante helped us buy a car in this crazy market. He went over various financing options with us, and we were able to leave with our new vehicle in only a few hours.

I came to this place and the representative in charge was Michael Jones! He helped me a lot with the process to get my first car and to be honest he helped me more than I expect . 👏👏👏

It was definitely a great experience great car payment great APR car was perfect everything about the experience was outstanding

Good luck getting a call back, I sent many emails and left messages.

Took my wife's Scion XD (four cylinder) in for an oil change and tire rotation and was charged $164 for it! Ridiculously high. Won't be going back there again.

Very kind and helpful staff had 2 great salesmen John T and Eiad as well as the great finance and desk managers Ryan P and Leo P

This place has a lot to offer

Worked with Tony Nwoke , he was very helpful and made our vist a great experience as he helped us find the right vehicle

I bought a used Chevy Cruz last week and had a great experience with the sales staff, particularly Ismaeel and Eyad, for being patient and staying after hours to fill out the paperwork that allowed me to leave that day with the vehicle. The only complaints I have are related to the dealership and their process for buying a used car; for example, they don't accept putting money down to hold the vehicle (even if it's right before they close for the day, i.e. there's no chance they could sell the car to someone else who walks in) and the financial team is extremely pushy about their car care plan (I was asked five times, each time with a proposed "better" deal for the plan). It's about what you'd expect from buying a used car in the current market.

My service appointment was prompt and professional. My Highlander was ready when promised.

Sergey and Carlton were both great and very helpful! I worked with so many salespeople over the last few weeks at many different dealerships, including other AutoNations, and they made sure I was taken care of and got a car I like! I’ll definitely be thinking of them in the future whenever I need a new car.

Service was way faster than expected

Good staff. Value for money cars.

Awesome experience at autonation Toyota. Eyad was my salesman and would highly recommend him to anyone looking for a vehicle. He was extremely nice and helpful throughout the whole process and explained everything in detail. Eyad went above and beyond for us and stayed until we were the last people in the dealership to ensure we were satisfied with our purchase. My wife and I will be dealing with him for all our Toyota purchases without a doubt!

Bobby was very helpful in the purchase of our used vehicle. Highly recommend him for all your car shopping needs!

We had a great experience at Auto Nation Toyota Arapahoe! John Titterington was our sales person was fantastic. He answered all our questions, returned all our phone calls, and kept us updated and the delivery of the vehicle.

David Butkovich was the best salesman ever! Would recommend him to any teen looking for a car or truck. He helped my 19year old thru the buying process. He was kind understanding and patient we me as the parent. He is great to communicate with and would buy another vehicle from him when we need to.

John Titterington at Arapahoe AutoNation Toyota was great handling our new car purchase.....we heard horror stories about current car buying experiences so are very happy that our experience was nothing but smooth.....very excited to own our new dream car!!

Absolutely satisfied with my time in Colorado, and particularly at this Toyota location, special thanks to Michael Humpert!! 👊🏾💯

My wife and I just returned home with our new car thanks to the help of Giovanni C. No hassles, no pressure, solid service!

Bobby was awesome getting me into my Supra! Happy customer and highly recommended!

Bobby was great

We just bought a car from Ismaeel Imran and he was so wonderful to work with. Very knowledgeable and professional. Highly recommend him and the finance manager Hira Khan. Both were super pleasant and had great energy and attitudes.

Worked with John Titterington of Autonation Toyota. John’s attention to detail was outstanding and he went above and beyond in all areas of our car buying process. Thanks John for your help

Friendly enough but: 1. Every single of the 45 "New" Rav4s they pictured as available were "on hold." Classic bait and switch and I don't like my intelligence insulted like that. 2. Service department charged $50 for a lackluster diagnostic. The shop I ultimately used instead of this dealership laughed at their diagnostic, "they just basically printed the codes off for you, they do that for free at AutoZone" Every interaction on the sales or service side gave me the sense that I was having one pulled over on me, and while not all dealerships are like this, this one gives that classic "dealership" vibes

Mike Jones was outstanding and considerate in how he helped us throughout the process. He made it a breeze Not once were ever pressure by staff.

Ask for David B!! Best salesman and very helpful, love my RAV4!!!

I ordered a new car from AutoNation Toyota. It arrived and I closed the purchase today. Rafael Messen Canas kept me informed of the status of the delivery of my car and clearly explained the purchase terms. It is always stressful to purchase a car, but Rafael made it easy. He was straight forward, honest and a consumate professional. No pressure and no games. I highly recommend him. Usman Shakoor, Financial Services Manager, was very patient and very helpful in completing the financial side of the purchase.

I thought buying a new truck was going to be a hassle right now but Autonation Toyota took good care of me. Want to give David b a shout out for answering all my needs and getting me into my new Tacoma with no stress! Definitely will be back to this dealership

It was great! Very relaxed and easy going. The staff was very helpful even though we came in just before closing and we didn’t leave until almost 11pm.

Made an appointment for a 20k mile service for my 2021 Tundra at 7:45am on a Thursday. Took about an hour to complete which was expected. Was told they were doing free alignment checks with the service. Representative showed me a printout indicating I had severe toe-in greater than 0.21 degrees in both front tires (their printout is red/green indicating pass/fail only, not a specified degree measured). Representative had to go back to the mechanic to get a better description of the problem since he couldn’t answer my initial questions about the issue. Their cost to fix was $140. I declined because I wanted another shop to check it out and my alignment was fine at my 15,000 mile service. I only drive on pavement so it was suspicious that is was off by such a large degree in only 5,000 miles. Toy Car Care down the street (Toyota authorized independent service center) measured 0.14 degrees in the left tire and 0.15 degrees in the right, well within range of 0.06-0.21 specified for my vehicle. Total price at Toy Car Care was $64.43. I’d take your car somewhere other than this dealership for service as I felt like I was on a production line from the moment I started my appointment. I would expect highly knowledgeable mechanics and representatives at a dealership given the higher price tag on their parts & service. I don’t like trying to be upsold on unnecessary repairs either.

Always an easy experience bringing my car in for service. They were very accommodating to my schedule - even when I forgot about my appointment the day prior. Ken was an excellent service manager. Thank you for your consistency!

Don't buy their maintenance package for your vehicle. Even with an appointment and on a regular weekday you'll be waiting 2+hrs just for an oil change... save your money and time. This has happened the last three times so pretty much all past/current year, we've decided to not use the remainding 3 oil changes due to their poor service at this Autonation.

Service advisor was very nice and provided good customer service.

I happened to be in town during college visits for my son. Stopped in to talk about lease options while he is school and dealt with Bob Clamage. He was awesome! Very patient and even though I was just inquiring for a latter option, he was still wonderful and did not have "one foot out the door". If Colorado is in my sons future and a lease is necessary, I will definitely be back and ask for Robert Clamage specifically!

Erin and Michelle in reception have outstanding Customer Service! Thank you ladies for all that you do!

I had a great experience with my salesman, Giovanni. He helped me get through the car buying process quickly and answered all my questions. I never felt rushed or ignored like I have in past dealerships. The customer service experience I had was so amazing. I will definitely be recommending to anyone in the market for a car to come to see Giovanni, at Toyota Arapahoe!

Best experience buying a car. My salesman Giovanni, actually made it enjoyable in the current market. He was funny and professional. The communication and straight forward approach was extremely helpful. I felt extremely comfortable With my decision. Great customer service, great price. I would definitely recommend it!

Good experience for the most part. I did drive about 45 miles to see the car I called about and the salesman said the car was available but lo and behold, it was not on site when I arrived. I think I got a bait and switch as I ended up with another car. I'm happy with the car but was put out by the fact that the car I came to see AND CALLED TO VERIFY IT WAS AVAILABLE was not.

We decided to drop in on to see what the chances of getting a new car were (thinking a million to one) and we worked with David Hantman and I gotta say, he is the man. Very courteous, professional and paid attention to detail. He worked to get us what we wanted and he made it happen!!! Even ran into a small hiccup on our end and he gave us options to work around it. Strongly recommend David and his team!!!!!

I got a new 4runner and the experience with Autonation Toyota was fabulous from start to finish. The receptionists Michelle and Erin was so friendly and helpful and Emilio was wonderful salesman! We will definitely buy here again!

Took my car in for an oil change and tire rotation and everyone was super nice and helpful! Was greeted by Nicole at first and she thoroughly went through all the details with me to help find the best plan for me. Both Erin and Michelle at reception were helpful with all my questions as well. Everyone put me at ease knowing my car was in good hands, highly recommend!

I came into Toyota Arapahoe just to browse and see what my options were for a new vehicle. I had no plans to purchase a car today but because my salesman, Giovanni was so courteous and knowledgeable that together we found the perfect vehicle for me. I will definitely be a repeat customer!

I came in looking for a car. The receptionists Michelle and Erin were so helpful. I will definitely be back to buy a car.

Natalia was amazing from the beginning to the end of the transaction. The only reason I gave 4 stars was because financing wasn't very clear on how long the term was and how I was able to get the Sirius radio for free for the next three months and still waiting on the second key fob?

Excellent service from start to finish. Very friendly, honest and transparent in the estimate and repair process. Service staff was awesome, thank you Nicole

Came in to look at a new car and was greeted by some of the best receptionist ever, Michelle and Erin. They were warm and friendly and matched me up with a great sales guy!

What an amazing experience!! Giovanni, my salesman was professional, courteous and very knowledgeable. He answered all of my questions, and explained everything in detail and made sure I understood the entire process. This was the best experience I have had purchasing a vehicle.

Natalia assisted me in my purchase of a Jeep Wrangler. This is the 3rd vehicle I have purchased from AutoNation Toyota Arapahoe. We will definitely be back for #4!

A usual "wait while your car is serviced" experience. My car was done but I wasn't notified. I walked out to the bay to check and they said it was done. Disappointed I had to check on it.

Go see David Butkovich for a great experience at Toyota AutoNation. He did a great job for myself and family getting us the vehicle we wanted. Thank You David

Bought a used Toyota Rav4 from AutoNation. My salesperson Vlad was very helpful. Gave me all the data I needed to make a decision. Buying an automobile can be tricky as inventory is low and demand high. Happy with my purchase and the peace of mind in owning a Toyota. Thanks Vlad.

Took my 4Runner Pro in for oil change service and Jeremy fit me in last minute no problem highly recommend.

Update for second experience. I bought a used car here today. David Butkovich was helpful at getting the process moved along quickly. Original, Not bad. Pros: They had a good price on my Tacoma and it was in stock. Cons: The sales process still took over 6or 7 hours for a cash sale. Lots of "checking with the manager" time and typical second round of finance add on sales efforts.

The staff was thorough and mindful of my specific car needs.

Poor experience when purchasing older used vehicles. Vehicle came in rough shape. Dealership uncooperative, not sympathetic, unhelpful. Repairs done here had to be repaired. Do not recommend purchasing older used vehicles here. This dealership only interested in making a buck.

Service Center is always really nice and take care of everything I need in a timely manner.

If you're looking great service, speak with Anthony Ray. He was very helpful and he doesn't make you feel rushed or pushed. He was knowledgeable and is one of the few seems to know what he's talking about.

Alex made the process very easy and didn't pressure me at all. The only complaint I have is the cleanliness of the my new Truck. It had chunks of mud all over it and dirt inside. We closed very late in the evening, so I was not able to address it at the end.

This was by far one of the best buying experiences I've ever had! Shaun Rope & Pawel Sniezyk were absolutely amazing to work with, and made the process so quick and painless for me. They answered all the questions I had, were very informative about all the features of my new car and even told me I could call them with any questions about my car in the future and any of it's new features that can be confusing at times. All of this put my mind at ease and made this process such a pleasurable one! :) Highly recommend buying a car from this dealership, let alone from Shaun my amazing sales associate and Pawel Sniezyk the ever informative and friendly CFS Director. Go team Toyota!!! :) Toyota owner for life!!! :)

All I can say thanks to the salesman David Butkovich good job with me sorry for the rest of the employees!!!!!!

Ken Elwell was super friendly, helpful, and well informed. Best experience I’ve had at a dealership!!

We've taken all of our Toyotas here for the last 15 years. Our service advisor, Jez, is the very best.

I was so impressed with my salesman, Giovanni, He was very knowledgeable and friendly. I am so glad I purchased my Toyota Corolla from him, and from Toyota Arapahoe. I will refer all my friends and family there. Such a great experience!!!

Bobby got me into my new 4runner and I am very happy! Fast and friendly service I will be back!

Robert was great in helping me find a new car!!

I had a great time at Autonation Toyota on Arapaho. Michael and Corin helped me get into my dream car and were very polite and helpful during this time. I tried to test drive at other dealerships and they all sold the vehicle from under me. I was able to move forward with the vehicle of my choice and they were both so nice. Thank you guys!

I would recommend AutoNation Toyota Arapahoe. I had an excellent experience here. Sergey Osadchiy was awesome during the entire process and helped me a lot. I really recommend Sergey. He's the Best!!!

Had an amazing experience. Sergey answered every question I had and was patient with me. I would recommend this dealership who is in need of purchasing a vehicle!

Came in not knowing exactly what i was looking for, and Cade Witt pointed me in the right direction and made me feel comfortable. Great customer service, you're the man!

I would recommend AutoNation Toyota Arapahoe. I had an excellent experience here. Sergey Osadchiy was awesome during the entire process and helped me a lot. I really recommend Sergey. He's the Best!!!

Ryan was extremely helpful and knowledgeable about the brand. 10/10 would come back to Autonation Toyota!

I had the best salesman experience. I was in touch with this dealership for while looking for a special Toyota the salesman I think his name was Vlad alway was in touch with me with all the updates, as soon the car was ready he he call me in shows me the car and does more than I expected, Toyota is lucky to have this guy . Will definitely come back for next car

Sin Lee was excellent helping us out with the vehicle. He made the process easy for us and we came in on a motorcycle!

Bobby got us into our new Ascent and we couldn’t be happier! Thank you so much for helping us out!

David Butkovich was awesome and very helpful in selling us a Toyota 4-Runner! Highly recommend.

Bobby was extremely helpful, and found me the perfect car. Couldn’t of asked for a better salesman.

David Butkovitch was AWESOME throughout the entire process of purchasing our vehicle for our son.

Had the best experience with Bobby, he really knows his stuff and made my experience the easiest, and probably most confident I’ve ever had shopping for a car. Toyota Arapahoe can’t be beat!

This afternoon we worked Eyad and it was the best experience we've had buying a car. He was a great guy and got us into a car we love. The whole team from Eyad showing us our car to the guys in finance this was a great experience.

Thank you Vlad for the great service! I love my new vehicle. One of the smoothest experiences in a dealership!

The service at this store was great, by far the best Tayota I have been to in Colorado. The employees were exceptional and deals were great.

Loved my experience with Bobby ! But I think I love my Rav more! Thanks for helping me find a great car.

Couldn’t have asked for a better experience purchasing a car with Aaron Wright! He was extremely professional, personal, and helpful. Thank you- would definitely recommend Toyota Araphoe services.

David Butkovich he was great and helping us find our Toyota 4Runner he did an excellent job highly recommend him

We had the pleasure of working with Bobby who was extremely knowledgeable and helpful! He went above and beyond to make our experience very smooth and easy. We will be back again!

great service and deals were great

Went there to sell my Jeep on June 27th, I ended up buying a vehicle and was told they would cut me a check for my Jeep anywhere from 7-10 business days. After many phone calls and false promises from Roberto, he said no later than the 20th of July and now we are entering Saturday the 23rd and still nothing. I have delt and spoke to Faheem, Roberto and Hira.When their advertising says they will cut you a check same day. I don’t recommend selling a vehicle there. Frustrated customer!

Smooth purchase of a used truck. My salesperson, David Butkovich, was particular accommodating and helpful.

Vlad did a great job selling me this car! He went out of his way to provide additional service! I would recommend him to anyone. Also Carlton Hays (not sure of his last name) was the finance person and provided me with excellent advice and timely service. Good job Toyota!

We walked in and we’re immediately greeted Michael Jones. We sat down to look at availability for the truck I wanted. Took it out for a test drive, loved it and got ready with the paperwork. They were very helpful and talked everything out with me. They were also very patient. The sales person helped us along for every minute.

We have been looking and researching cars for a while and decided to look at a suv we saw online at Autonation Toyota Arapaho and after working with Samuel Zevallos and Coren Mouradian we left happy owners to a new to us SUV! We appreciate the great customer service provided by Samuel and Coren and highly recommend that others visit when searching for a car!

Michael Meis was great to work with and no pressure sales.

This place was great and the car buying process was so smooth and easy thanks to Aaron! He was so easy going and helped me get into my dream car. I definitely recommend Aaron for your car buying needs!

Michael Jones it’s so professional he provided me the best customer service, he answered all my questions, he helped me a lot, I had a great conversation also I felt like I know him for many years, he is so friendly, I will definitely come back, highly recommend, thank you

Excellent experience at AutoNation Toyota with David Hantman, easy test drive, lots of knowledge, overall pleasant experience. Would highly recommend!

Working with Vlad Paiu (the salesman the help me) was an absolute pleasure! Vlad was extremely patient and I have never felt pressured to make a decision. The buying process of my 4Runner took a while, but Vlad stayed in touch with me the entire time which only made the buying experience even more enjoyable. I highly recommend you talk to Vlad if you are considering buying a new or used car; he's a professional - who knows the cars very well!

David Butkovich was a fantastic salesman. He helped me over the period of five months to locate and purchase my new Sienna. He was very responsive throughout the entire process and efficient on the actual day of purchase. Definitely ask for David B when you visit this dealership.

I love that you get to drive your car right into the shop and are greeted by a friendly service team member. The drop off and pick up are always easy, and the work for my 10k mile maintenance was completed very quickly.

2nd truck I have bought in less than a year! Always a great experience dealing with my salesman, John Titterington Jr. - He is and will be my go-to salesman for the foreseeable future! Also, Greg Haught, the sales manager was awesome- overall, it was a great experience, and I could not recommend them more!! Thanks!!

Service was great. Very helpful and friendly. Mike Meis, my salesman, did a fantastic job of getting me what I wanted. The dealership follows thru in contacting me to make sure my experience was great and if I have any questions. When you go out the door you as a buyer are not forgotten.

We came in looking for a third row seat suv and Mike Elario was the nicest car sells associate ever! He went above and beyond in helping us find an SUV that fits our family’s needs and let us test drive as many cars as needed to find the perfect one without making us feel pressured or as if we were annoying him. He is definitely the sales associate you want to help you find your next vehicle.

Vlad Paiu is the best person who can take care of you as soon as possible. He changed my perception and proved that Toyota has the best service all time !!

Eyad and Samuel were such a huge help at the dealership. Both were kind, eager to help, and honest. I’d 100% recommend making an appointment with these two if you’re looking for a good experience!

I've used this locations service center on multiple occasions and every time the service has been great! The waiting area is comfortable, although I had some difficulty finding wifi! The techs were great and responsive and I was able to wait for my vehicle with a reasonable service time. I appreciated the ease of scheduling my appointment online as well.

Bobby was very knowledgeable and helped me get a great vehicle!! I was very happy with his service!

This place is excellent. A gentleman named Ken Elwell was very thorough, patient, and communicative in helping me get much needed repairs completed. He even realized I needed an oil change too! Thanks Ken and Toyota.

Excellent service. Professional service rep. Explained work done & results. Thanks

True professionals!

The only reason it wasn't a 5 star is because my fluids weren't topped off, windshield washer. Great service though.

Current lease terms are ending soon and I’ve been working with Cami Howard on a new lease which has been extremely painless. Autonation will continue to have my business.

Wanted a car and they delivered. I was helped by Cornell and he did an outstanding job. He was very friendly polite. Every question I asked he had an answer. Buying a car is always a stressful process but they made it as quick and as easy as possible.

I had a great experience. David Butkovich responded to my email request quickly and after I set up an appointment to test drive my chosen vehicle - I then called to say I would be 4 hours early which was NO PROBLEM! David and the Finance team made the process very easy for the purchase of my new (to me) 2016 Ford F250 - I couldn't be happier!

I really appreciated Ken Elwell’s customer service. He explained things so well and truly helped me making a decision!

David Butkovich was great to work with. He answered all of my questions throughout the process.

Bobby was extremely helpful when finding my new vehicle. He listened to my needs and now I’m ready to explore Colorado!

John Titterington was a pleasure to work with. I highly recommend them

Good job. Thank you.

They worked so hard to get me what I needed. It wasn’t easy but they cared and made me feel like family. I’ll be getting my next car from them too.

Trevor Butkovich, Just got a new 2015 4Runner Trail. The guy was helping really good. Everything went very smooth.

Aaron was a pleasure to work with. He was very knowledgeable and understanding of our needs with a growing family. He was patient and great our little one. We are so happy with our choice. Thanks again Aaron!

Bobby was so helpful when I came in to look for a new truck. He made me feel so comfortable and I never felt pressured through the whole process. I highly recommend going to see Bobby and trusting him to help you get a great vehicle.

John Titterington has helped my wife and I for many years with auto needs. His knowledge of the car industry is a great help choosing a car. Tommy and Joy Smith

Great work Toyota Arapahoe!! Chris Ledbetter and team always deliver with accuracy, time, and prompt service to us and our Tundra. Thanks again for another excellent service experience. Keep up the great work!

I bought my vehicle from John Titterington . Was extremely helpful and gave me a choice of Vehicles and got me into the one I needed ,at a price I could afford .

I had a great experience buying my Ford F-250 with David Butkovich yesterday. Definitely recommend him!!! Amazing experience!!!

Auto Nation has been our go to spot for both purchasing and servicing our vehicles for almost a decade. Chris Ledbetter has served as my family’s point man for the entire time. The respect, courtesy and professionalism we are greeted with each time is what keeps us returning. Service is continually timely and complete each visit. Job well done.

John Titterington is very knowledgable and helpful on the vehicle he’s selling.

Fast, efficient, and good to work with.

Wonderful overall experience! Bobby made the whole process so easy and was able to answer all of my questions. I absolutely recommend visiting this location & working with him. Thank you!

David Butkovich worked with us to get us the deal we needed. Ask for him every time!

David Butkovich was amazing to work with! Got us an great deal on our perfect car! Ask for him every time!

While I didn't end up getting a Subaru, Bobby was on of the best salesmen I have ever encountered.

Had a great experience! Bobby was kind, knowledgeable and accommodating. I’d highly recommend AutoNation Toyota Arapahoe for your next purchase!

Jason Ledbetter and Chris Ledbetter in the service department were outstanding!! Got me in and out quickly. Very communicative on anything my vehicle needed.

Had a pleasant experience visiting this dealership. I did not end up buying a vehicle, but Trevor Butkovich was very helpful and patient with me as I was beginning my search for the right car for me.

JASON LEDBETTER is the most genuine and trust worthy service advisor I've ever had across Jeep, Ford, and Toyota. He is not snakey and does not try to sell you things you don't need, even when they're paid solely on commission. Jason knows what he is talking about with cars and truly cares about and connects with his customers and their vehicles. With pricey parts and jobs he works with you the best he can with price. Jason is knowledgeable about parts and modifications, I recommend Jason for any type of service work!!

Cade Witt Was very helpful and made the process super easy! He was very calm during the process and let me have my space to make my choice on my car! Everyone was super helpful and kind! Carlton did a great job helping me fill out paperwork and made it easy and efficient! Very thankful for the both of them and their assistance in buying my car! Thank you again!

Vassil took an ample amount of time to explain details about the car, paperwork process, etc. This made the process more enjoyable to endure since I really don’t like going to car lots. I’m in a car I’m happy with, thanks Toyota Autonation!

Service was fast, efficient and the staff was well mannered. This will be the only place I take my car for maintenance.

I have bought 2 cars from Bobby and he is hands down the best car salesman I have ever worked with. Period. Not only is he extremely knowledgeable and will answer any and all questions you may have, he is very personable and makes you feel very comfortable the moment you talk to him. You don’t find warm, friendly customer service anymore, and Bobby is the perfect example of someone who truly cares. He genuinely wants to get you the best deal and will go above and beyond your expectations to make sure your needs are all met. No car salesman will ever take as good of care of you than Bobby. You won’t be disappointed!

I’ve been going here for years and I love it.Chris Ledbetter has always treating me well and was very up front with my fixes which is hard to find in a dealership and in management. I won’t stop going here anytime soon! This is the best dealership in Colorado!

I have been taking my Vehicles here for over 15 years! Christopher Ledbetter and his team treat me like family. Appreciate him and this Store!

We purchased new 2022 Tacoma. We love the Brand we own 4 Toyotas. But the experience we lived was way short of the happy attitude in wich we arrived to buy our new truck. Walked in the dealership, no one even care or noticed we arrived? Didn't see our salesman for 30min. Stop by said hi and was gone came back 1/2 hr later drop a piece of paper and said fill this application.Gone again , stopped by again drop some keys said go look at your truck never said where it was, left again.This went on and on for 3.5 hrs We arrivef at 5:45 left after 9pm. I called asked to talk w Mgr.NEVER BOTHER TO CALL BACK. DON'T CARE ATTITUDE. AND I WAS TOLD DURING THE PROCESS..." YOU DON'T HAVE TO BUY THIS TRUCK.....WE'LL GIVE U'R MONEY NACK. WE'LL SELL IT TOMORROW!! I would have walked. But my son been saving for 2yrs. $22000. He saved. I DO HOPE OTHER CUSTOMERS HAD BETTER EXPERIENCE. I sell cars .Hope I never gave that feeling to anyone. TRIED calling MGR.but NO ONE BOTHERED RETURN CALL. THEY DON'T CARE.

I had a great experience working with the car salesman Vassil Kolibarski. He was patient with me and gave good advice. I wasn’t sure at first but Vassil was very reassuring. I’ll be sure to tell my friends and family.

I am so glad to have worked with Vinny. He listened to my needs, respected my opinions, and was extremely knowledgeable. I will definitely be a repeat customer.

Went in to Autonation Toyota looking for a car with my wife. Met the salesman, Brian Matsumoto. He was excellent and we both enjoyed the experience. Walked out with the used car we were looking for. Highly recommend!

Cornell helped me out the fullest with getting a new car! Quick, affordable and everything went smooth! Trade appraisal went great as well-top dollar! TY

I brought my car in for some basic service such as transmission fluid change, coolant flush, and spark plugs. I had asked earlier for the cost of the transmission service, but had neglected to asked for the spark plug cost. I was shocked when the bill was nearly $300 for four spark plugs. The plugs were nearly $100 and with one hour of labor ($194). Shame on me for not asking the price, however, never would have thought it would be so high. I'm a DIY'er and I can change out a set of plugs in less than an hour and the most expensive plug I could find online is half that cost. Research indicates the typical cost is half that amount.

I would like to give a special thanks to our salesman Gabe with the long beard .! He was amazing and he helped me get approved for this amazing jeep .! Thanks again Gabe you’re the man .!

I worked with Bobby C at auto nation and I honestly couldn’t be happier. I told him like a week earlier as I was driving in the mountains that I hated the stress of buying cars and he said no worries I got you. Two weeks later he texted me at 9am and was like “hey dude your truck is ready to rock. Do you want to come get it?” I didn’t even remember ordering it. He remembered everything I wanted and just put in the work. So far so good right? So I show up and expect a few hours of paperwork…no. It’s all ready to go. I signed my name I think 11 times. Which is about 1/5 of the times I’m used to with most dealerships. They don’t upsell you on anything you don’t need and if there is anything you explicitly don’t want you don’t have to jump through hoops to not have it. Clear bra and window tint is mandatory and to be honest are very nice additions. Don’t fight these. You’ll not only lose, you’ll be wrong. Bobby C is the man and went several extra miles to make my buying experience 12/10 and because of it I will very likely be back for all my future family purchases. I live for painless experiences and this has been bar none the easiest larger life transaction I have ever had. Why are you still reading this? Go buy a car from my boy Bobby.

Jeremy was such a huge help with my car today and he made sure I walked out with my car safe to drive again. Most friendly advisor I’ve met, will come back to have his help in the future.

One of the sale’s men, Sergey, sold me my car. He made my shopping experience extremely easy, and helped me make sure my car had all the features I wanted

Loved my experience at AutoNation Toyota Arapahoe - special shout out to the best advisor, Jeremy, honest, trustworthy, and gets the job done.

Brought a 2021 Tundra double cab!!!! Love it. John Tetterington was excellent and very helpful!!!! Even after my purchase I call on him to set up my maintenance appointments! Great experience.

Courteous staff, but I will not return due to over-pricing, under staffing, which led to a long wait after I was told my car was ready, and my service tech sent me to another tech to check out, after I waited for him for quite awhile to finish up with another customer. I guess his mechanics, who came in after I had been waiting needed him more. The other tech, Jeremy was nice, but I had to basically start over communicating what Hunter already knew. Basically, I drove all the way down there for nothing after calling first to make sure I understood the warranty. Hard to get through by phone, and horrible location considering I 25 has become so dangerous.

Jessie and Jim were a fantastic team to work with! They were extremely professional while also making the process a fun experience and making sure we were in love with what we were getting. We recommend you all to go through Toyota Autonation and not hesitate to get Toyota Care with your purchase!

I had my Toyota serviced today and Jeremy was the first advisor to greet me and provided excellent customer service. Highly recommend

Aaron Wright helped me out the fullest with getting a pre owned car! Quick, affordable and everything went right!

Had a great experience working with Bobby to ensure my wildest dreams came through

Bobby was very helpful and walked me through the process of achieving great things!

I had a wonderful experience purchasing a 2016 Toyota RAV4. The process was very smooth and pleasant. Coren Mouradian was very thorough, very responsive and extremely knowledgeable. He was able to find a car that completely suited my needs and provided great customer service. I highly recommend Coren to work with.

I had an awesome stress free experience working with Tony Nwoke on a 2016 Toyota Highlander. I sincerely do appreciate all the effort and attention to details. I will gladly recommend this establishment to any I know who is looking for a vehicle to purchase.

I came to AutoNation Toyota to look at a specific black 4-Runner. David Hantman took me for a drive around the enormous lot, and while looking for the one, we found another - a Silver 4-Runner that better suited my needs. David was friendly and informative and helped me with my questions and concerns both during and after the sale. I am very pleased with my Silver Bullet and highly recommend David for his knowledge and assistance.

Gabe has been exceptionally well in helping us find a vehicle and was also very patient with us when asked questions .

Scheduled my appointment and they got me in the next day! Friendly and on time. good customer service and explanation of what was happening.

Had my initial 5k service on a new car, it was easy to schedule, the advisor Jeremy S cheerfully greeted me, gave me a timeline, communicated status during and competed on time. Couldn't have been easier.

Friendly service, on time, cost estimated was accurate, clean and comfortable waiting area

I had great service from Hasnaat and his team . He has been super helpful and proactive on doing things for me ,incredible customer experience. Great job Hasnaat!

Vlad is the man! He was a super big help in finding a vehicle that would fit my needs. Didn’t rush me, and genuinely felt like he wanted to help. Didn’t try to BS me on anything. Ask for him when you’re there!

Sami made my car buying experience at Autonation smooth and comfortable. I left with a great vehicle and and overall great experience from her professionalism and approachability. She was also very knowledgeable and prompt while providing services and vehicle details. Go say hello and purchase the car of your dreams!

I received great service from Aaron Wright and his team at AutoNation Toyota Arapahoe. Everyone hates spending countless time at a dealership, or anywhere. Aaron made sure to make the best of my time. I ended up in and out in just a couple hours. Great work guys.

Cornell was my salesman. He helped me a lot and got the deal approved since my credit was fair. I’m very exited and thankful! Finally I got my desired truck. Finance manager was great too, helped me get a great extended warranty plan for very cheap. Definitely will do business with them in the future.

Sales person was Vlad Palu. I had a friend take to the dealership since my Lexus had been totaled and I had to find another vehicle. Vlad, even though there was hardly anything to choose from, managed to sell us both a new ride in the same morning. Quite a day for the three of us. Vlad and I still keep in touch on occasion!

Friendly service and excellent care for customers. They made my alternator replacement an easy process.

I bought my first car here with Michael Meis and Luis. They were both super friendly and helpful!

We came to see the car we found on Carmax. We met Cornell. He was very professional and courteous and friendly. We appreciate being treated like family and not just a number. The customer service at this dealership is outstanding. Thanks Cornell and Toyota Arapohoe Autonation for the wonderful experience in your dealership.

My sales rep Vlad Paiu was very helpful and knowledgeable!!! He took his time demonstrating all the awesome features of my new car, the difference between other packages of the same model, he was thorough explaining every step of the purchase process, and future service, subscriptions, etc. I know exactly who to ask for when I am shopping for my next car.

Everyone I interact with here is always SO friendly and that is what keeps me coming back. It was a bit of a challenge when I came back after being called that my car was done and it took 30 minutes to locate my car and that maintenance reminder hadn’t been reset, but I figured out how to do that.

I just want to thank Bobby for the amazing service. He was super helpful and kind, and I’d recommend him to anyone who needs help finding a vehicle.

You know everyone usually only leaves a review to complain. But I found my experience to be professional and quick. Even transferring my service agreement from another state was no issue at all. Friendly fast service. What else do you need? You’ll never please every customer it’s just part of business, so don’t let the nay sayer’s detour you from doing business here. My experience was 5 out of 5 stars!

We had the pleasure of working with Mike purchasing a car for my dad. He was super friendly, honest, and unbelievably kind. It was super quick, hassle free, no pressure, and straightforward. We were in and out in less than two hours - half an hour of which my dad and I looked around to find the car he wanted before we walked inside. My dad was able to get the car he wanted with his help. He also helped my husband the following day to find a reliable salesperson at Autonation Dodge next door to them in which we were able to purchase our truck. I would definitely recommend this dealership and MOST DEFINITELY recommend Mike Jones as your salesman here.

Michael Jones did an exceptional job in assisting with the purchase of our 2019 Subaru Crosstrek We truly had a wonderful experience. We recommend him and Autonation Toyota. We will buy our next car there.

We had a positive buying experience here with Sinn Lee. He was very patient with us and knowledgeable. The entire process was proficient. We were also assisted by Jesse and Hira in the financing department they provided excellent services also. I recommend this dealership for any of your Toyota needs.

Add an appointment for service at AutoNation They were very friendly told me it would take four hours and it only took 2 Their Shuttle took me to work and pick me up at work took me back to my car

Vlad was an awesome salesman. 👌 would recommend Vlad to all. The experience was made very easy by this gentleman. Made buying this car a great experience.

We had a wonderful experience at Auto-Nation Toyota. I think the best part was our sales associate Sami. She was knowledgeable, responsive, and patient when we just needed to process. But most importantly, she wasn’t pushy at all. It was really quite a different type of car buying experience from I’m used to. I would highly recommend Auto Nation Toyota because they have good products at no-hassle prices which changed the focus from the price/negotiation to the actual car packages which would be best for us. Thanks guys. I will do it again someday!

I had a great experience working with Giovanni, he went back and forth to help us out and made sure our daughter’s first car buying experience was really good. We had to wait a month but we ended up getting a brand new Toyota Tacoma in army green. Thank you Autonation!

I had a great experience with Giovanni. He went back and forth to help us find the right truck. Even if we had to wait a month to get it, we got our army green Tacoma and we love it. Thank you Autonation Toyota and Giovanni!

Bought my new 2022 Camry Hybrid from Sami at AutoNation Toyota, the process was quick and easy! I love my new Camry and they were great at helping me pick out the options that I wanted and even found me one in my favorite color :) Thank you!

I’m so very thankful for all the outstanding assistance that David Butkovich provided in every aspect of purchasing a vehicle. He did everything possible to make things ideal for me. Throughout the process he showed great patience, which allowed me to be completely comfortable with moving forward with the purchase. I especially appreciate David’s no pressure approach. David made a highly stressful event more relaxing. Also, while completing the paperwork with Jesse Christy, I was shown great courtesy and outstanding customer service. I had the dream team! This was the best experience I’ve had purchasing a vehicle. I’m so happy with my new vehicle and I would recommend AutoNation Toyota Arapahoe.

Great service and very friendly. They even have a shuttle that will drive you home and pick you up when your service is finished!

Always a pleasure working with the Toyota team

Fast service, fair pricing

I received a recall notice from Toyota for my 2021 Venza. I scheduled an appointment online for service. Online, the estimated repair time was about one hour. I arrived at the dealership on time and was told that service would take 3-4 hours, but a shuttle was available every 30 minutes. So I signed up and waited in the lobby . . . for at least an hour. The shuttle dropped me off at home about 40 minutes later. With the realization that scheduling a return trip by shuttle might require at least 90 minutes after I received notification that service was complete, I calmly declined a ride back to the dealership on the shuttle. Bottom line . . . what I thought would be a one hour service call consumed the better part of a day.

I was super happy with how quickly my car was serviced for its 15,000 mile checkup. They did a great job!

I went in for a recall service that should have taken an hour and a half. I scheduled about a week in advance. I went to the waiting area to...wait (in really uncomfortable chairs, I might add). At the two hour mark I was called and told it would be about 20 minutes and asked if I wanted to get my brake fluid flushed for $150. It's brakes and those are kinda important so I said okay. Was told it would all be done in an hour. *Another* two hours later I was called to say it was done but the recall wasn't done because they didn't have the part and the technician didn't realize it until he was almost done. Done with what is beyond me since what I came there for wasn't done. I'm especially irritated that I wasn't told this on the first call and instead up sold services. That just feels deceptive to me. I was told it'll take a few days for the part to come in and I could come back early next week for the service. I was planning on scheduling my 100k maintenance with them because it's nearing, but after this experience I think I'll go to a different dealership. Four hours and a $166 upsell to not have what I went in for done is just not okay. I returned the following week when they had the parts (and the rep did check when I got there at 8:30am for my scheduled appointment). At 2pm I asked when my car would be ready and the rep stated the mechanic was "fighting with the after market alarm put on there." in a tone that indicated it was my fault it was taking well over the hour and a half it should have taken. He then asked if I used the alarm on my car. -.- Yes, I use the alarm. You have the keys with the fob that controls it, so that should be obvious. It wasn't completed until 3:15pm. 6.5 hours to complete a 1.5 hour service is totally unacceptable. Total time: 10 and a half hours over two days in the span of two weeks for a recall service. I will never return to this dealership for service, repair, recall, or purchase of a new vehicle. This is the single worst dealership I have ever dealt with. I can't NOT recommend this place enough. Go elsewhere.

I don’t know what is with this place, but it’s the most bizarre way to handle service. Why even make an appointment? If you love standing around in the service area and you enjoy it when people go out of their way to avoid eye-contact, then this is the place for you. The service is horrible for me (you walk in, no one directs you where to go, you're ignored by a bunch of folks, standing behind their own service desks, who look like their are over-worked and under-appreciated, most don't even want to make eye-contact with you). I seriously get the feeling that these people hate working there. I genuinely feel badly for the folks who work at the service desks. It’s like another annoying a** customer walks in and it could literally be the straw the broke the proverbial camel’s back for how bad their day can be for whatever paltry wages these folks make. I don’t like to complain or bother people, especially when they are over worked. I don’t even know what to say that is good about this place other than it’s the closest Toyota dealership to my house. Sorry for you guys that work there - seems like an awful place.

Great service, knowlegeble nice people. Shuttlr service.

My 2018 Camry had a recall! 3 hr service..finished in 2 1/2 ...Thanks Jeremy!

My 2021 Tundra radio would "black out" intermittently while driving render it and the phone connections useless. After a new radio and 4 trips to the service department the problem persist. I was given the explanation that this maybe a "Safety" issue built into the radio. Color me suspicious!

Anthony always takes great care of my corolla and has excellent customer service! He always makes sure I can get a shuttle and communicates with me about what's needed for my car and the status of my car. I highly recommend him and Autonation Toyota Arapahoe to get your car serviced. I can always trust them to take care of me.

Typically I have had no problem scheduling an appointment for general maintenance with AutoNation Toyota Arapahoe. This last time (the week of May 23rd), I wasn’t able to reach a person all week, and no message returned. Apparently the message system was on the fritz. However, I tried one last time on Friday 27th and a person picked up! They did what they had to do at ANTA, and the service advisors took to the phones, and I got in for that afternoon and I am so grateful to my guy, Travis Rodriguez.

The sales guys are amazing. Alex took the time to explain everything. Super nice Mgrs. A little high on prices,but those are the times we live in now. My only frustration was, 3hrs to get an oil change. I had an appt. They were busy and got behind.

Getting my RAV4 Prime at Arapahoe Auto Nation Toyota was great!! They kept me up to date on when the car was coming in. No haggling - got a good deal on a hard to find car! Trading in my car and picking up the new one was even better. Overall, no brain exhaustion when buying a care with them. This is my second time buying a car at this dealership!

Thanks to Mrs Katherine Lawrence, for helping me and my family trade, I got my withdrawal (cash out) yesterday. You're the best trader I've ever experience myself. After many times of been defrauded of my funds, i finally get to cash out. She's legit, reliable and experience. I invested $500 to earn $5,400... Easier than I thought. Mrs Katherine Lawrence, you're the best trader I can recommended for anyone who wants to invest and trade with a genuine trader ..if interested contact her via Email: katherinelawrence070@gmail.com WhatsApp: +13045068537 I love you. God bless you

Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

Michael M. was a professional from the get go yet advised like a friend. He was one of the most down-to-earth, honest car sales advisors I have worked with. The process was seamless, quick yet personalized. There was never a feeing of rush on his or the dealership’s timeline. I’d definitely recommend I him the next time you need a car! Greg was the Toyota rep for the trade in. He was transparent yet fair in the negotiations, ultimately with Michael’s support was able to get the deal done. :)

I saw a review on a page about Mrs Evelyn Joshua on how she helps people make money from Crypto trading as well as Stock and Binary options. I decided to contact her and invested as little as $1000. To my greatest surprise, I made a profit of $6,800 within 7 days. This is the best investment I've ever had and I'm so grateful to Mrs Evelyn Joshua for helping me manage my trading account. For those of you looking for a good way to invest your money, then I urge you to invest in Crypto. Mrs Evelyn Joshua is the best account manager that can help you make a meaningful profit within a short period. Contact her now via WhatsApp: +1 (804) 391-9232 E-mail:talk2evelynjoshua@gmail.com

This is the 5th car we have bought from autonation Toyota. It is my 3rd Rav4. This time it was a hybrid. We have always been treated with dignity and respect and I felt like they listened when we had questions or wanted something to be changed.

No longer a fan of their service department. Incompetent when it comes to diagnosing an electrical issue. Quoted 1k for navigation micro SD card (226$ at any other dealer). Would no longer recommend.

Best auto dealer anywhere.

Never a problem and staff very knowledgeable on any questions

I have boughten my last 4vcars from them. I feel comfortable going there and have always come out with a nice to great car. All of the cars I have gotten there have last me more than 250,ooo miles, one of which one of my sons is driving now and another that my granddaughter is still driving, and both now have over 300,000 miles on them.

Mrs Allen martha is sure a blessing into my life and that of my family, with minimum investment of $600, be rest assured to make your withdrawal of $7,200. After loosing my job I have no where to lay my heads upon until I was introduce to Mrs Allen martha by a friend who advise me to invest into her bitcoin trading and now my life have really change. Visit Mrs Allen martha on WhatsApp: +1 (817) 866-6931 Email: allenmartha897@gmail.com

I had a great first time experience purchasing my first vehicle at only 18 years old! The staff was super quick with paperwork, super friendly and even gave my boyfriend and I water while we waited. The process went smooth and quickly and I am happy with my purchase. Thanks Toyota Autonation in Arapaohoe !

i took my 2019 sequoia in for an oil change and new wipers. The appointment process was very easy and they had openings at convenient times. when i arrived the check in was quick and informative, and they started to work on the truck immediately. The waiting area was clean and comfortable, and the work was done quickly and i was back on the road.

Best experience I have ever had with a service department!! Not only did they get my car back to me by the time I asked, but Jez was communicating regularly and responding within reasonable times. Thank you!!

Knowledgeable service writers. Friendly staff. Kept me informed as service was being done on my vehicle. Nice comfortable waiting area when I need to wait. They do take you home and pick you up if vehicle needs to be kept for the whole day.

Arapahoe Toyota is a fantastic place to buy a vehicle. Everyone I met was delightful and a pleasure working with. They made sure I understood the functionality of my new RAV4, as well as the financing portion. I felt like a valued customer. I would definitely purchase from them again or recommend anyone to buy a vehicle from them. Thank you Arapahoe Toyota!

Arapahoe Toyota is a fantastic place to buy a vehicle. Everyone I met was delightful and a pleasure working with. They made sure I understood the functionality of my new RAV4, as well as the financing portion. I felt like a valued customer. I would definitely purchase from them again or recommend anyone to buy a vehicle from them. Thank you Arapahoe Toyota!

The service department is excellent. I've purchased six autos from Arapahoe AutoNation, keep coming back because the service department is honest, competent, and listens to their customers. Highly recommend them.

very helpful in keeping my Truck in tip top running condtion

Both Bill and Sami were great to work with. The car came in sooner than expected and we are very happy. There was zero pressure to add this and that during the finance portion of the process, and we really appreciated that as well. We would definitely buy from AutoNation Toyota Arapahoe again.

good people good service.

Had a very good experience with AutoNation Toyota ,the young man that helped me,was very knowledgeable

Was great! Vince Francescatti is the best! Ask for Vince

I had an oil change and routine maintenance check. Your team did a great job. They checked the requested items and my wait time was minimal. Thanks!

I had some routine maintenance done. It was done on time, no surprises - just what I like.

Bill in the service department took it personally to make sure our service (10K and recall) was performed to specs. Outstanding service and timeliness.

I was specifically scheduled for service for a recall item. I showed up on time and was told they didn't have the parts necessary to do the work, so nothing could be done. A complete waste of my time.

very friendly customer service

Excellent Service and Sales teams!

There’s quite a few inconsistencies, some people have their service advisor come talk to them inside and then for me I just get a phone call when I’m already inside the building. I don’t even get the phone call after giving them my phone number. They call my wife who then texts me. They just need to be more consistent with how their service advisors do things.

Great service department.

The salesmen are the worst and they don’t try to buy your car- no trade in required. Horrible customer service and they don’t care about the customers. Hard pass

Great experience with Service advisor Jason Ledbetter. Very knowledgeable about services needed and dealer pricing fair knowing that a qualified tech is doing repairs

Danil did a great job! My process was drawn out a month but he checked in often and made my purchase work within my budget. On the day I picked up the car he went above and beyond to make sure I was hydrated. I loved the comfortability of my interactions with all of the staff.

We ordered a 2022 Toyota Highlander and was told it would take at least a month for delivery. It was built and delivered in two weeks. We were amazed. Toyota said it was very unusual- and doesn’t usually happen that fast these days. Car is beautiful, exactly what we wanted. We worked with David and he was awesome!! He returns calls, texts and spent a lot of time late in the evening showing me all the bells and whistles and how to use them. In this crazy time where the car demand is high and inventory is almost non-existent, we couldn’t have been happier with the service we received.

about 2 1/2 years ago my wife and I bought a new camry from this dealership. great experience!! treated very well from start to finish! last Saturday 4/2/22 we had a conversation about our fuel costs and decided to look for a commuter car for me. Sergey is the best salesperson I've ever dealt with! Was very patient with us and answered any question we had! Again from start to finish the best experience I've (we've) ever had buying a vehicle! THANK YOU SERGEY!!!

I'd recommend taking your business elsewhere. Before purchasing a vehicle at this location on Dec 28 2021, I asked Luis the salesman if there'd be any issues with getting tags with me being a Texas residents if I purchasd through them. He said no that they'd just charge me TX taxes and they'd send off the paperwork to Texas for my tags. ok simple enough...I decided to purchase. My temp tags expired February 25 2022. Well 2 weeks after that, stil no tags. So after not being able to drive my new vehicle that I'm making payments on for 2 weeks I called the dealership. The title clerk lady Jessie stated they sent it to Texas DMV and they received it Jan 28th and it's out of there hands. So I called Texas DMV, come to find out the dealership over charged me for taxes on the vehicle (substantial according to DMV) and that they sent the check back and was waiting in the new check. DMV was dealing with Lauren the title clerk. I called the dealership and then spoke to Jessie and she said someone would call me. Nobody called so I called. I then spoke to Dave Swafford (come to find out after calling Toyota corporate today he is thos locations CRM) he sent me new temp tags to get me through until May and that I would be hearing back from someone in regards to getting the money back they over charged me. Well here we are into April, still no tags and no call about the money. So I called them yesterday. If they answered they'd transfer me to someone's VM. So I called Texas DMV and spoke to the same clerk who has been in talks with Lauren the title clerk and she said they have yet to receive the new check from Auto Nation Arapahoe. She said to reach out to Lauren. So yesterday I called for Lauren and was sent to Melissa's VM. Left a vm requesting a call back and what it was in regards to aa well as Lauren was familiar with the on going situation. I also texted Dave their CRM asking on a follow-up. No response from him nor did Lauren or any of the title clerks call me back. So today I reached out to Auto Nation. Finally Melissa answered, I explained again what was going on. She stated Lauren was there and asked me to hold. She then came back and said Lauren was out for lunch and one of them would call me back. I asked to speak to a manager and was sent to VM. And of course I haven't heard back from anyone. So I reached out to Toyota Corp. Made a complaint. She informed me we'll walk the chain of command. 1st we'll see if Dave could help their CRM. I explained I texted him yesterday and called and no response back. She was like oh...so she reached out and asked for him to call me. He's off today and should call tomorrow. If not I can call back and escalate it. I told her I would give until tomorrow since Dave was not off yesterday and could have replied or called...but I'd their CRM doesn't return my call tomorrow with answers to where's the money they over charged me and where's the check they should have over nighted to Texas due to their over charge is the reason for the hold up. But if not resolved tomorrow that yes, I'd want to escalate higher. She assured me I could. So hopefully Dave there CRM who ignored me yesterday will get this resolved tomorrow. But stay away from dealership. I noticed before writing this others have said this dealership are scammers on google review..I can see why Such ashame they're reflection on Toyotas name.

Great service Great sales & finance people

AutoNation Toyota is the only dealership I will go to from here on out! Samuel helped me acquire the exact SUV I was looking for in a timely and professional manner! He was helpful, courteous and didn’t push anything on me. And, the finance man did a spectacular job hammering out the details. Thanks Toyota AutoNation!

Timely service professionally completed !!

If you are looking for a vehicle, beware of this dealership. My husband went to purchase a vehicle and had a verbal deal to comeback with money first thing in the morning. He was on his way there and they called stating that they raised the price $1900.00.

They are always so helpful and responsive. I love the texting feature as well.

Had to wait a long time for a simple service. Intake person tried hard to upsell me on service I didn’t need. Would not got back unless it is a service covered under my warranty.

Waited 8.5 hours for them to start an oil change. Made appointment for a recall issue. I was told that after 9 hours car was ready but they needed to order the recall part. Why didn’t they order the part when I made the appointment? Now I need to bring car back for another ridiculously long visit. Price for oil change is now $125.

Professional service, very kind people.

Friendly knowledgeable staff, no waiting and will do some minor service items for free for example , air in your tires, fluids etc

From the moment I got there I was greats but didn’t feel like someone was forcing me to buy a car I was greeted and told if I needed anything to let them know. When I decided upon a car I cleans quickly help with great customer service the whole process was painless

My 2007 Prius had to have its hybrid battery replaced. First quote was 4,000.00 and probably a month with no car because there weren’t any available. In 24 hours Rick not only found a battery, but the replacement cost dropped to 2000.00. And, I got my car back in 24 hours. I literally cried in relief. Everyone involved was polite and helpful. My car even got a much needed bath.

Well worth the drive down! The car I went to see wasn’t quite what I wanted but the sales associate was very patient with all my needs and after spending his whole day helping me narrow down my decision I walked away with an amazing car! The best part was they honored their online price which was cheaper and their finance department was hands down the best experience I’ve ever had with a car buying experience! He was honest and made me feel like everything he did was for my benefit and had my best interest at heart! He found me a better deal than my pre approval letter did! I walked out feeling amazing about my purchase! I would highly recommend this place for a quick, fair honest experience!

Vassil was helpful to make sure I could complete the purchase efficiently and in a timely manner. Several staff reached out afterwards to make sure that all my questions were answered and the experience was pleasant.

This was my first brand new car purchase and Charles was awesome. He has still taken the time to contact me personally to make certain everything is going well with my Sienna, and it is simply fantastic. I love my new “toy” and highly recommend AutoNation Toyota Arapaho.

Hunter greets me and has a smile on, has a great demeanor and was super efficient. Very pleased with my service today.

Charlie was the best. His knowledge, prompt assistance and personality made my purchase very pleasant.

Courteous and friendly throughout the dealership!

5 day return "policy" get sent out of town longer then that .Real quick to have you sign then after that when your only a few days out from "return policy " get treated like oh not my problem. Will never do business with them ever again do not recommend, I should of done more research and not caved into pressure. I'd recommend carmax honestly. Far better customer service

I appreciate knowing that the car will be ready in a reasonable amount of time whenever it needs servicing.

Great service, timely delivery!

Jez was very helpful and honest about my repair needs. 5 stars.

We made a deal over the phone and after a two hour drive these salesman sale the vehicle as I’m getting there, they’re absolutely the worst dealership I have ever dealt with. The salesman and managers are all shady.

Purchased a 2022 Toyota 4 Runner for 48k a month ago and was promised crossbars as part of the deal. I was sent an email letting me know that I would get a call when they arrive. No call and now they won't return my emails. Go to Stevinson Toyota if you want a dealer that treats you well. I ordered the other accessories I need from them and they arrived within days. I'm contacting Toyota directly next.

Service was great. 40k check up done and no worries.

excellent service and excellent condition their cars! the best deal

Gary and Mike at Autonation we’re both really great to work with. They were very respectful and professional. I’d recommend Autonation Toyota to anyone!

Good place to serve the car and recommended

My husband has been looking for a Toyota for several months. He finally found one at this dealership, an hour and a half from where we live. He was able to put a 48 hour hold on the car and set up an appointment for the next day at 6:30 pm with Victor C. Victor emailed my husband and said they don’t hold cars. My husband emailed him back with the 48 hold confirmation. Victor stated he would discuss it with his supervisor. The next day we make the 1 1/2 ride to the dealership only to be told someone was there signing paperwork on the vehicle. We asked to speak to a supervisor who gave us a story about inventory and they can’t hold cars without deposits. We were never offered to pay a deposit on the vehicle. We drove down with a 100% intention to purchase the vehicle and would have gladly put a deposit down. The people purchasing the car hadn’t put a deposit down, they had just walked in off the street. While we were there, the same exact thing was happening to another woman. This dealership is sleazy. If they aren’t going to honor holds, they need to remove that function since they “haven’t been doing holds without deposits for months”. When I mentioned an attorney, he said he wouldn’t talk to me and I’d have to talk to their attorney. When I asked for the attorneys information, he said I’d have to call corporate. When I asked for corporates contact information, he walked off and said he couldn’t talk to me. Even though he couldn’t talk to me, he ambushed me with a copy of the email that I already had. Awful, awful, awful. Heaven forbid someone were in a situation where they needed a car right then.

John Titteringtone made the whole process painless, quickly, and smooth.

I had a very positive experience with AutoNation this week with one of their customer service representatives. Hunter Gloss gave me clear explanations on what my choices were and did not pressure me to take the more expensive option. I decided to use Toyota brake pads instead of the higher priced ones after Hunter explained that the higher priced break pads could possibly wear out sooner. We also talked about wheel alignment and that the vehicle was starting to get out of spec. Hunter asked me how often we drive the car and since it's a 3rd vehicle for my husband and I we don't drive it that much. So we decided to wait until next checkup before doing a wheel alignment. Hunter made me feel that customer satisfaction was more important than selling more or higher priced services. I was actually quite shocked as its been a very long time since I felt like I could trust a repair shop to not oversell me.

We purchased a new sienna a couple of weeks ago and we are so grateful for Taylor K's help and patience throughout the process. We had a delay in getting some paperwork for the car we were trading in and they worked with us so that we could get the deal done. I was skeptical and nervous at first because we had to drive awhile to get there and we had a bad experience at another dealership in Denver a few months ago. But AutoNation stepped it up for us and we love our new car. Part of the film on our mirror started bubbling and we drove it up there and they replaced it and fixed the issue. I am also grateful they didn't charge us over msrp for our new car.

I highly recommend theirService Department, as a result of my recent experience. My car was done before the estimated time I was given and the cost was inline with the estimate I was given. Jason was great to work with and I will request him in the future.

Great service from Alex, very kind

I've never had a bad experience at this dealership, and it is the only place I will take our Toyotas to be serviced.

1 month prior purching my 4runner, I called the dealership and spoke to a manager (cant remember the name). I was told that the 4runners at the moment are selling $15,000 over MSRP, so if you not willing to pay this then you can go somewhere else. This was very upsetting. I then waited and went into the dealership when my dad was getting his car serviced and went to look at the 4runners, the friday before I purchased the 4runner and I was from management that they are NOT selling in 4runners today until they get the ceramic coating put on. I looked it up and they are going to up $2,500 more so thy can make more money. I told them I didn't need or want the ceramic coating on the car and they still and management still out not sell it. the window sticker of the 4runner before the ceramic coating and then the $2,500 price increases with the ceramic coating added to the car. I then went in on saturday and they wanted to charge me more for the 4runner because of the ceramics coatings. Greedy management. I know how low sales are for all dealerships because if shortages but customers don't need the harsh treatment. Also I hard from a few people that went to try and buy a car there and they were told that if thy don't have a trade then No car deal. I cant believe how bad this dealership is getting. I really hope that something will change. They have great sale people and they are the one suffering and management doesn't care for the Sal people or customers any more. ALL THEYBWANT ITS MONEY AND TO SCREW EVERONE OVER!!!!!!

Fool me twice, shame on me…RECURRENT blunders at AutoNation Toyota Arapahoe. My Highlander 30k mile maintenance last week which included tire rotations and numerous safety checks. My husband and I marked the front wheels with blue marker because this service department failed to comply with our rotation wishes two years earlier. The service director assured us two years ago that it would never happen again and it just happened a second time! Upon picking up the car, I noticed the tires had not been rotated. When I told them I knew they hadn’t been rotated, the technician said he only did one side due to tire tread. I called him on it, because both front tires still had our mark on them. They then took the car and rotated the tires. He also mis-represented the thickness of the brake pads, which we later took to Brakes Plus for a second opinion. The Toyota service department indicated 4mm, when it was in fact 10mm. The condition of the engine air cleaner was also inaccurate. Toyota showed it needed attention, and it was one month old as my husband had changed it already. My husband checked the electrolyte level in the battery when we arrived home, because Toyota showed they checked it. All 6 cells were below core level. They did change the oil and filter…whoopee! Overall, this 30k maintenance service at AutoNation Toyota Arapahoe was substandard at best and terrible at worst. We were indeed fooled twice, what a shame.

awesome quick service very friendly!

Dishonest, horrible customer service, the sales person Mike Elario never answers email, text, phone, lies and says he'll get back to you but never returns emails/calls. When you show up in person, he plays dumb like he had no idea you were trying to get a hold of him. They lied about the condition of my vehicle, they said they would get me a rental while they fix it, and now they won't return any messages. I previously had to call corporate and complain because they were jerking me around after I signed for the car but couldn't even drive away with it. Literally 3 days after I finally was able to pick up my car, there's issues with it. I called but couldn't get a hold of anyone probably due to it being the weekend and Sean the service manager doesn't work on the weekend. So I called immediately Monday morning. Now there's an issue(s) with it, and I was told by Sean the service manager that they would definitely need to look at the car and when I asked about a rental etc, he said and I quote "this will come out of the sales department's check." Meaning they would pay for the service/repairs and the rental. I was very specific in asking about that. Sean set up an appointment for me to bring my car in, but he can't get me in until 9 days after when I called. So in the meantime, Sean told me to talk to the sales person. So then I called Mike Elario and told him what Sean said about repairs/diagnostics/rental and that the sales department would be the ones covering it. Mike told me he needed to talk to his manager and would call me back the same day. He did not call me back. So the next morning I emailed him, didn't hear anything, so I texted him, he didn't answer that, so I called him and he didn't answer the phone, so I texted one last time and he still has not answered. I need whatever repair to be done and I need a rental. I was told by the service manager that this would definitely be taken care of by the sales department. Now I can't even get a hold of them! RIP OFF!! Don't go here!

We are looking for a used first car for my son. We found a potential fit on the website. I called to inquire if the car was available and spoke with a salesman, I explained I would be driving 45 minutes to see the car and he indicated it was there. When we arrived and spoke with the salesman, he explained that a lot of body work needed to be done and he didn’t know when that could be scheduled. We were confused as the photos show a perfect body and interior except for the screen on the navigation tool. Once he showed us the car, it was clear that the car was totally misrepresented in the photos and in the description. The interior seats were stained, ripped and in irreparable condition and the body had scratches and dents on most sides. Yes, this is a used car, but for $15,000, I expect more. At least, the the courtesy of the truth! The photos were obviously stock photos and not the car on their lot. This experience was a total waste of 2 hours and Autonation Toyota won’t be trusted again in my book.

I thought the people were amazing. I was greeted by J Ledbetter then Anthony Ray took over. I dealt with Pat and Chris and a few others that I can’t recall their names. When I picked up my car Anthony wasn’t there so a gentleman seated next to his desk helped me. It was so smooth and everything was explained so simply and right on. I know and understand everything done now and for the future. Everyone there was awesome. Every person, especially Anthony, went out of their way to be courteous and helpful. Anthony helped a few other customers while helping me and was respectful and courteous to them also. He also helped some colleagues and did it with respect and knowledge. The attitudes shown go over the top of the rating chart. I don’t know if all Toyota dealerships are like this but the Arapahoe Toyota in centennial is a wonderful dealership, in my opinion, and I would recommend them for everything from buying to selling back/trading a car and everything in between.

Had a great experience! I am use to having a bunch of salesmen pounce on me when I go to a dealership. They didn’t. I had one that took care of my wife throughout the entire process. I was told the issues with the vehicle before I looked at it. They also disclosed things they would fix. So appreciate transparency! Prior to seeing the vehicle, they fixed the engine light and they told me the issue. They talked to my wife and I equally too. Neither was more important than the other. Even though this was 75 miles from home, it was well worth it!

Bought a used car. I didn't notice they sneaked in an extra $700 charge for some kind of useless "protection" package. Also, they don't comply with Colorado Law about selling a car that doesn't pass emissions. Horrible experience. Sleazy sales team. Do not trust.

Service department...Took my car in for an oil change only to find I needed an appointment...the wright up guy acted like..... my mom always said if I couldn't say anything nice I should shut up.

Asst. Service Mgr. Bill Grubb. He always delivers on time and sometimes a little less than the estimate. This time he took care of an inverter coolant problem for the hybrid battery without a charge. This is typical of Bill's customer service. Strongly recommend using Bill for your car maintenance needs.

Was baited to the dealership with a different price. First rep didn't know what the price actually was and when I said we'd make a deal if they remove a package I didn't want they threw my keys at me and said "we're all in" They called back the next day to adjust the price after we walked out. So after actually taking to the manager they adjusted a few things and actually made a deal with no unnecessary up sells. That should of been the end of it. But they don't even know how financing works, still wanted my details even though I have an approved loan in which they just need to look up and run though their system. Jesse, biggest sexist prick who can't even do his job properly, can't even add up numbers for the correct down payment, so the loan is off from where it should be to increase the payment, can't tell if this was intentional or just incompetent. It's not even their loan provider! Not to mention just rude to myself and my wife. On top of all that, car wasn't clean, thanks for that handling fee... And the alignment is off, to which I can't get a service appointment for, and reading other reviews I should probably take elsewhere anyway!

These comments relate to our ownership of a 2018 Highlander and the service department. My point of reference is based on our experience of previously owning a Honda CRV. I had previously sworn off having our car serviced there as our previous experiences were not good. Our son had his oil changed there on a virtually new TRD 4RUNNER. They drained the oil, but forgot to refill it. The engine seized by the time he got to Top Golf. The last time we had the Highlander serviced there the Service Rep wanted to service the differential. We don’t tow anything and servicing the differential isn’t suggested until 50K miles, we had less than 30k miles. We had to go there as we had to deal with a factory recall, low pressure fuel pump replacement. Dropped the car off at 8:45 am. Took 15 minutes for someone to greet me as I stood by my car in the service queue line. No big deal, although strange as they weren’t busy. Since the repair was to take 4 hours I had requested a rental car which worked seamlessly. FYI: no complimentary coffee in the waiting room. At 3:30pm, 6 1/2 hours later, I hadn’t heard a word from the service department. I then started the 60 minute unrelenting campaign to talk to someone about whether my car would be done. I left a couple of messages, but crickets. I then just kept calling and told the receptionist that I wasn’t going away until I talked to someone. That process took 30 minutes. Yes, it really did as no one would answer their phone. I was finally successful and got my car just after 5:00 pm. I don’t know why they asked me for a recommendation as I told the Service Rep that he should consider working across the street at the Honda dealership. The Honda repair experience is far superior. Maybe Autonation should check it out. They never tried to sell me something that wasn’t necessary, the reception area has complimentary coffee and snacks, they contact you with updates, and they deliver your car clean and washed. Actually it’s pretty simple.

This dealership have an amazing service starting by the sales man Mike wan an amazing person he was able to hold a key for us because we were coming from more than 2 hours away. As soon we got there he took care of us and offered everything we needed to make the buying process more confortable with one kid and a newborn. I spent months looking for a 4Runner and I was able to find it there thank goodness. The financial lady Hira is such an incredible person that makes the process so easy that you don’t even feel stress by buying a car, thank you so much for helping us, definitely this dealership is one of the best or the best in the whole state of Colorado. Also Antony ray from service he was such a polite guy and was able to accommodate us last minute to install a few things we add to the 4Runner. Thank You Mr. Mike, Ms. Hira and Mr Anthony, a forever grateful costumers here!!

4 hours for an oil change. Need I say more.

Excellent service great communication skills

I recommend you buy elsewhere, based on my experience. I received a dealership spec sheet from the Internet Sales Manager with a quoted MSRP. Requested out-the-door, all-in cost. Was given price $2,000 higher than quoted MSRP, together with new, out-of-nowhere protection plan fees of $1,500. Assumed it was a mistake. Called them on it. Was told no, no mistake, that's now the price, take it or leave it. Easy decision to walk away. For me, important to do business with sales rep and dealership that doesn't waste my time, and demonstrates integrity. Not too much to ask. Unfortunately, this place does not measure up on either front - instead, exemplifies stereotypical, not-to-be-trusted approach to selling cars. We can all do better.

I wish I could give a negative star! We took our Sienna to be checked in preparation for a road trip to Texas. Whoever worked on our breaks didn't tighten them enough and they broke. Luckily, we were about to make a turn at a traffic light when the front wheels locked because we lost part of the left front break. The other one was loose. If it had happen on the interstate, it would have been much, much worse. I cannot believe someone could be that careless!!!

Crooked, tried running my pockets. I know 3 other people who were taken advantage there. Buyer beware!

Bill my service rep prompted the tech working on my Tacoma to apply a ECM flash that he thought would address my issue. I'm glad he did it completely changed my driving experience with shifting issues. thanks Bill

We are not happy. We were to have a rental car. People at dealership did not follow up as to the failure of enterprise bringing the car over to dealership. I was there from 10am to 3:15. Enterprise was to have car there at 10:30. 1130. Talked to service they were going to get right on it. My wife got involved called 4 times. It turned out later it was to late for rental. Guess everyone was to busy. Will be considering either going to a different dealership or looking at a Cadillac or another brand.

I worked with Jez to schedule my 90,000 service. When I arrived Hunter assisted me with the vehicle and Toyota provided a shuttle for transportation to and from my home. I will only take my Toyota Camrey to AutoNation Toyota to be worked on. The team is trustworthy and reliable and the service is terrific.

Jeremy Sittner is very professional and addresses issues at hand with the vehicle maintenance. He made excellent suggestions regarding my tire situation. I’ll be back! Integrity and honesty are hard to find - Jeremy has both !

We called ahead of time to get a sense of what the cost was for a HV battery for our hybrid. We explicitly asked multiple times and they told us with work included and the new battery and everything we need for the HV battery would be $600 approximately. This was said is the worst case price. We scheduled an appointment at which they said they would assess for $50 and then let us know exactly the amount if they do not need to replace anything and maybe there is something else going on. Then they tell us to replace the HV battery would be $4000 plus tax. So now we had to pay $50 for them to tell us what we already knew and waste half a day.

My service advisor Hunter was the absolute best at explaining things, offering suggestions for what maintenance my vehicle may need and most important to me was he gave me an idea of what to expect in the future so I can plan accordingly and budget for when I return. My vehicle was ready when he said it would be and I am extremely happy. I trust my vehicle 100% to Hunter and his team.

Buying experience was poor. Sales rep failed to disclose hail damages on the new Corolla we bought and then lied after the sale, saying he told us. A manager helped out and got the damage fixed, but the sales person was still employed there. Maintenance costs for oil change and transmission flush are the highest in town. By comparison, oil change at the Honda dealership on 104th is 30% less. Just draining & filling the transmission, only a small difference than an oil change, was also much higher than Honda.

The service department was extremely slow. I waited over 2 hours to have an oil change.

Amazing service!

Bill Grubb was excellent as usual. He helped me out with a break issue. I will be always going to see him for my car needs.

Bill got us our new tires and brakes installed in a timely and efficiently! Saved us some money and kept our family safe!

We bought a used car and were told that a certified inspection had been done on the car. We took it to a mechanic anyway and they said struts and shocks were seeping and the boots were torn. $1800 repair needed. I called Auto Nation and was told that was normal wear and tear but per their inspection it said there was no issue with them. They refused to do anything to repair what they stated was in good condition. There is a part on their inspection that says “repair needed” and it wasn’t checked. Total [non-permissible content removed]!!! Don’t trust them. They will tell you anything to sell you a car. Will NEVER go back.

Spent over two hours (with two kids) waiting for a tire rotation and oil change. The man approached me saying I wasn?t due for an oil change, although my car ?maintenance required? and mileage said otherwise. I told him this and he told me ?the people in sales don?t know what they?re talking about.? I leave the lot with my maintenance required signal still on and came back to fix it, still under warranty and now they want to charge me $85. xxxxxxxxx

I had a significant problem with my Avalon overheating. The car was towed to and serviced at Autonation very quickly and completely. The excellent service advisor was Colin Mackiewicz. Autonation has serviced my Avalon for the last 20 years, and I have always been treated well. They also service my 2007 FJ Cruiser.

Vassil Kolibarski was very helpful when I was buying a Tacoma to take back to Texas, because they weren't available in Texas. He listened to the options I wanted, got me a fair price, and helped me return a rental car. Overall, it was a very good experience.

John Titterington was great! He was very helpful and knowledgeable. Great buying experience!

Service department was careless (left hood unsecured and pushed my side-view mirror out of the way) and when I called to mention it, I was hung up on by the receptionist.

My sales rep Luis was amazing. Very helpful and followed up with me weeks after I purchased my vehicle. Customer service was amazing! 5/5

Great experience once again. This is my third card purchased at AN for a reason. The sales people are no pressure and helpful. Vlad made the process easy.

I was greeted promptly and my request was reviewed. I was told how long it would take to complete the service and the service was completely finished in that amount of time.

Brian Matsumoto helped me get my dream car and ensured that it was ready to go for me. I also got a great warranty that protects the whole car. Highly recommend this dealership to anyone getting a new car.

David’s customer service is the best

Customer service is always good here!! However, it took 2 hours to just have my tires rotated. And the car wash is broken again?.I think its been broken every time I go in?

took my veh. into dlr. for service because I had received discount coupons for services The price on the oil change was misleading and expensive!!

I am so pleased with the service department at Auto Nation Toyota. They are always pleasant and efficient. They treat my car like it?s brand new (2008 Highlander).

Are usually have a really good experience with AutoNation both are service and sales. However this time was not the same. I had two screws in my tire they immediately called me back and told me that they could not repair it and I would have to buy a brand new tire. I went to discount tires and they repaired it for free. So it seems like there was some fleeting going on at AutoNation regarding the tire. Also when I got my car back it was dirty inside and smelled awful like dirt and grease. That’s never been the case before. Quite disappointing this time.

I arrived 20 min early for my appointment. The service adviser took the car right away. The service was completed in half an hour instead of the 1.5 hrs initially stated. Basically all that was done, other than a check of all specified systems, was to rotate the tires. Everything was done to my satisfaction. The only disappointment was that you did not have a 2021 Sienna hybrid on the lot for me to look at, since that might be my next purchase.

Timely, clean waiting area and friendly service

Excellent , the people in the counter was very educated, explain everything easy and the service was faster

Good experience from with my technician while waiting for my car to be ready. Get status update on every step of the repairs

First off Tony our salesman was great he did everything he could to accommodate us. Tony even stayed late to help us and it was a total waste of his time and our time. The problem was the sale price on the Internet did not match the sale price at the dealership by over $2000. The use car manager would not budge we even looked it up at that very moment online and it was still $2000 above the online price make sure you call first before you go here. Will not return, will take my business somewhere else and so should you.

Service was timely and exactly in line with what was provided to me. The individuals that helped were professional and helpful.

received great service from start to finish...oil change purchased new tires alignment wipers changed..finished in proper time as was told...Jez is excellant

Cristo and Roberto were very friendly and professional. They made the process very smooth and easy. Automation Toyota has alot of vehicles, I will most likely shop there again. Overall great service.

Vehicle done prior to their quoted time. Kept me informed throughout process.

Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. This dumb dumb offered me a payment of $1,000 approx per month on 36 month Lease, no money down, excellent credit of 800+ for a Highlander Hybrid. Seriously??? What am I buying a $100K vehicle? The MSRP on the Hybrid was $52K so those numbers where ridiculous and made zero sense. The next day Stevenson offered it to me for $600 approx per month. Still high but shows clearly the deceit Derek the sales manager kept saying it's the "Money Factor" from Toyota which is total BS. People U can get BETTER Money Factors (interest rates) from your local Credit Unions. U DO NOT need to use Toyota credit to get your Leases especially if they keep saying it's the Money Factor causing the payment to be so high. It just means more commission for them. So sad especially since we have all evolved from those old car sales tactics and we have lots of information online to be fooled. Needed a shower after dealing with this guy. Total waste of time to say the least.Largest Dealership in the State of Colorado with the famous Moto "We do things differently" Ohhhh it's different alright...Ha Sales Manager Derek @ AutoNation Toyota on Arapahoe is "SO FULL OF IT" called to help personally with my deal since I had a terrible experience causing me to walk-out of the dealership. He called and was extremely friendly and polite over the phone promising to make everything wonderful the next day. So I showed up the next day with my wife and with our trade but all I got was some BS old school car Salesman games. Wear the customer down with silly numbers and tactics so when a lesser number is offered we should be so grateful. So sad especially since we have all evolved from those old tactics and we have lots of information online to be fooled. Needed a shower after dealing with this dealership. Total waste of time to say the least.

Wow! What an amazing experience buying a car. Vlad in Sales, Leo in Finance, John in Parts & Travis in the Service Department are bar nine the best people I have worked with buying a car. Don’t buy a Toyota anywhere else!

Have broken parts on vehicle need to order them, to be installed later

Catalytic converter stolen- called Arapahoe Toyota to get a replacement - all service advisors busy.

Staff is always knowledgeable and courteous. I was notified that the parts were in for my repair one easy call to set appointment and easy repair while I waited,

I had a different service rep instead of Bill Grubb who is excellent by the way. The service rep I had (Colin) told me when I got there (first in line) that my car would get in right away. I had a 7:30am appointment, but it got in after 8:30am instead. I also told him I had a discount and I showed it to him and he said he would put it on the invoice but he didn't. He also told me my car would be down by 9:30 but it was almost 10:00am when i finally saw it. I will make sure in the future that Bill is there when I come for service.

Gab was great and help me get into a new SUV..

As always the service was great. Bill Grubb was an excellent service rep...keeping me informed every step of the way.

This place is a great place to get service the management is super helpful ?

I had an appointment for 1:15. I arrived at 1:00 and was told the service would take 90 minutes. At 3:00 I walked into the Service area and saw my truck in the parking lot. I was told it would be another 45 minutes before they would start on my truck. I did not wait because I no longer trusted what Assistant Service Manager told me.

I needed a recall completed on my car, from start to finish, everyone was professional and set the expectations.

Thank you for the great customer service. The free shuttle. Putting on my license plates, and fixing my key. Truly went above expectations. Thank you

Experience was fine except for where they were supposed to rotate my tires and didn't I had a nail in my tire and upon getting a ride to pick up my truck I was told it was outside after paying for additional tire patch. Only to find the tire in the same position as when I dropped it off. I don't know if I should believe the rest of the service was done as well.

No Transparency at all on the final Sales price of the vehicle. Include packages and warranties that the customer does not need. Further, once the dealer forces you to purchase the packages, it is not even install on the car.

I bought a lifted Tundra from AutoNation and had problems with the suspension. Another Toyota dealership tried to address the issue but ultimately said the problem would persist due to the way AutoNation installed the lift. I tried to get AutoNation to address the issue but they said it wasn?t their problem (even though they admitted their lift caused the issue). I was not looking for them to fix everything or redo the suspension, I only requested that they fix the current problem (a broken axel boot) that was caused by the lift they installed and that I would address and pay for other work that was needed to fix the problem long term. They refused to offer any solution (fixing the problem at no charge, discounting the repair, splitting the cost, etc). They acknowledged that their lift caused the problem so the right thing to do (thought not technically required) would have been to fix it. They said these problems are common and occur on their lifted trucks because they only do a block lift and that puts too much strain on the axel and suspension. They said the salesman is supposed to have you sign a disclosure of this, which we were never provided. Horrible service, horrible customer relations! Don?t go her. But, if you need service I highly recommend Stevinson Toyota or Groove Toyota. Much better choices. Groove offers a much better buying experience as well so if you?re in the market go to Groove Toyota

I never write internet reviews, but felt compelled because there seemed to be no accountability at this dealer. I would rate the sales team we worked with as 4 stars and helpful. I would rate the financing team as 1 star because they changed our promotional rate without clearly communicating it, went through half of the process with the wrong VIN and did not include all of our copies of paperwork until we requested it. When we went to address the rate changes, a week of us calling finance yielded not a single response from anyone, except our sales guy. So I went in person to try to get a resolution and was met with an arrogant series of accusations that I don't know what I signed ("Is that your signature?") and the least customer service approach to dealing with a customer ever, basically saying I was too dumb to deal with all the math. I was told several times nobody could help me with my problem after I asked for a manager and I wasn't going to get anywhere (correct answer: 'how can I help make it right?) They could not be more of a caricature of what most people dread when buying a car: condescending, fast-talking and arrogant. I would say maybe consider buying your car here but definitely don't finance it here.

Service rep was good very apologetic for the dealerships shortcomings. This was the second bad experience in a row with service. They over schedule and work is never completed in a timely matter.

Waited for 4 hours for a routine service. Thankfully the amount was discounted a bit for the long wait but do not plan to return. They also did an extra not needed service and charged me for it.

I made an appointment for 2pm for 5K service. I arrived on time but it took over 2 hours to complete the work. The actual work only took 15-20 mins but it was clear the service center was overbooked. The appointment was meaningless.

Great service, and the waiting was not long. All in all it was great

Jason was really nice! He help me with my car service!

It’s the best for do the service and great people help to the costumers ...,!

Addressed every issue and concern. However, did not receive a phone call when they were done with the vehicle.

We had a great experience buying our latest vehicle at AutoNation. From sales to financing they were great! They have also followed up to be sure I don’t have any questions. I am completely satisfied and though I don’t buy new or used vehicles often I will highly recommend them and use them myself for any future purchases.

Scheduled an appt for 5k service. I pulled in to the building on time at 10:30am. There were only two other cars getting checked in. Despite the lack of customers, there were many service advisors standing around. No one came to check me in. After several minutes, I got out of my car and walked over to someone. They checked me in and I was told it would take 2 hours for the express service. I had planned on waiting, so I did. Two hours later they came to me and said they hadn't even started on my car and that there were ten cars ahead of me. They suggested I reschedule because it was going to take several hours or more if they could even get to it at all. I understand things happen, but shouldn't the service advisor check to make sure cars were getting serviced? What's the purpose of the appointment? It's disappointing to see the lack of consideration of someone else's time. There were no apologies or attempts to make it right. I left and they don't care that they had an unhappy customer that won't be coming back.

Great service. Car was ready when promised. There was a problem with the part, so I had to take it back a second time, but they got it corrected in 2 days and offered me a rental car, so I didn't have to wait again. Anthony was knowledgeable and helpful. It was great seeing Colin again - he's the absolute best! If you have the chance, I suggest requesting Colin as he will do everything possible to make your experience positive. He goes above and beyond. If Colin isn't available for some reason, then I would request Anthony. Actually, all of the service advisors I've worked with have been wonderful. (But Colin is still the best!) I don't mind taking my car into AutoNation because the experience is always positive. It sucks to have to take your car in anywhere - but at least this dealership goes out of its way to make things pleasant. I highly recommend AutoNation Toyota on Arapahoe!

They need sales personnel rather than order takers. They don't know how to deliver a new car. Management should sent their people to a Lexus dealership for training. Change will not happen because the numbers are up and the owners are satisfied.

The technicians are highly knowledgeable, they worked on my car and had me out of the garage in short order.

Love my new RAV4 - great vehicle for the money. Buying process was a little long, but overall it was great.

Made my appointment for 7:15 this morning,for my routine oil change. they never entered my paperwork. still sitting here almost 3 hours later. not only am I payimg for this, but now I am missing work.. I am truly unhappy with your service...👎 and I purchased my expensive vehicle here, so I was trying to keep it under the same roof, but I won't be doing that again.

My service appts at Autonation have always been excellent and professional.

Great service. They answered all our questions and offer help.

Great experience, honest and always do an amazing job. 2007 FJ drives like new again.

I bought my 2017 Jeep Renegade from AutoNation Chrysler Jeep Arapahoe and it was a pleasant, easy experience. I had service there and all were handled fast and easy as possible. When I decided to buy elsewhere, Nate Wesner made me an offer to purchase the Renegade and he was outstanding. He gave me a very fair price and it it tremendously easy. Thank you Nate!

Excellent only complaint is that my radio was changed and not put back.

As always , the process and service advisor was very easy. Always have my vehicle is ready within estimated time

Beware of this den of thieves........ My elderly mother just recently had the bad luck of dealing with the service side of this dealership. After over diagnosing the issues and need repairs on her vehicle to the tune of $5000. After speaking to a more reputable shop the actual cost for proper diagnosis and repair was 10% of what this deplorable organization tried to extort from her. Never again will I allow for this establishment, which she was loyal to for ten years take advantage of her thru such means. I suggest if you choose to get any diagnostic work done here you get a second opinion from another location no question.

I bought a brand new vehicle and was extremely disappointed in the lack of costumer service, my sales rep and that nobody every checked in with me. I repeatedly had to go to several people to get something simple taken care of. It is still not resolved. I will not but from this place nor will I refer either. So very disappointing.

It was a very easy and pleasant experience buying our Toyota at Auto Nation. I would have like to have received more trade in value for our Jeep that we traded in but Auto Nation made it up in other ways by finding a Costco coupon to put towards our warranty and they through in the Colorado Package for us.

We take all our routine services here.

I would not as your employee Josh Frakes Belair appears to prefer to troll people on Facebook rather than concentrate on his job. Not a good advert for his personality or your company is it!

I had a service repair here and it was done very quickly and Jez did a great job. All the people I interacted with were very kind.

I have gotten all my car services done here. Always wonderful customer service.

Jez was great and everyone else who helped me! I got my repair done in a very timely manner and the service drop offarea was very clean and welcoming

bought a used van from them a couple days ago 5k. after getting it home seen it uses about a quart of oil every 100 miles no engine lights when low. noticed it was just power washed off and it had a ton of oil underneath engine covers . feels like I've been robbed !! was told that they couldn't do anything about it. that i should run oil treatment or take it to a mechanic. wasnt even offered to have a mechanic look at it or anything. guess I'm just S.O.L.